HP Pavilion Gaming 16 Users guide

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C® is a registered trademark of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: May 2020

Document Part Number: L90513-001

Important Notice about Customer Self-Repair Parts

Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider.

IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.

Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Low blue light mode (select products only) ........................................................................................ 7

Keyboard area ........................................................................................................................................................ 8

Touchpad settings ............................................................................................................................... 8

Lights ................................................................................................................................................... 9

Button ................................................................................................................................................ 10

Special keys ....................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Rear ...................................................................................................................................................................... 12

Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 17

Cables ................................................................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 23

Workstation guidelines ..................................................................................................................... 24

Electrostatic discharge information .................................................................................................................... 24

Generating static electricity .............................................................................................................. 25

Preventing electrostatic damage to equipment ............................................................................... 25

Personal grounding methods and equipment .................................................................................. 26

Grounding the work area ................................................................................................................... 26

Recommended materials and equipment ........................................................................................ 26

Packaging and transporting guidelines .............................................................................................................. 27

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29

Component replacement procedures .................................................................................................................. 29

Preparation for disassembly ............................................................................................................. 29

Bottom cover ..................................................................................................................................... 29

Memory modules ............................................................................................................................... 30

Solid-state drive ................................................................................................................................ 32

Hard drive .......................................................................................................................................... 33

6 Removal and replacement procedures for authorized service provider parts .................................................... 37

Component replacement procedures .................................................................................................................. 37

Battery ............................................................................................................................................... 37

WLAN module .................................................................................................................................... 38

RJ-45 door ......................................................................................................................................... 40

USB board .......................................................................................................................................... 42

Fans ................................................................................................................................................... 43

Heat sink ............................................................................................................................................ 43

Touchpad ........................................................................................................................................... 45

Power connector cable ...................................................................................................................... 47

System board .................................................................................................................................... 47

Speakers ............................................................................................................................................ 50

Display assembly ............................................................................................................................... 51

Keyboard with top cover ................................................................................................................... 58

7 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61

Updating Setup Utility (BIOS) .............................................................................................................................. 61

Determining the BIOS version ........................................................................................................... 61

Preparing for a BIOS update .............................................................................................................. 62

Downloading a BIOS update ........................................................................................... 62

Installing a BIOS update .................................................................................................. 62

8 Backing up, restoring, and recovering ........................................................................................................... 65

Backing up information and creating recovery media ........................................................................................ 65

Using Windows tools ......................................................................................................................... 65

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 65

Restoring and recovery ........................................................................................................................................ 66

Restoring, resetting, and refreshing using Windows tools .............................................................. 66

Recovering using HP Recovery media ............................................................................................... 66

Changing the computer boot order ................................................................................................... 66

Using HP Sure Recover (select products only) .................................................................................. 67

viii

9 Using HP PC Hardware Diagnostics ................................................................................................................ 69

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 69

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 69

Accessing HP PC Hardware Diagnostics Windows ............................................................................ 69

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 69

Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 70

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70

Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 70

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 70

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 70

Installing HP PC Hardware Diagnostics Windows ............................................................................. 71

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 71

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 71

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 72

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 72

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 72

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 73

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73

10 Specications ............................................................................................................................................ 75

Computer specications ...................................................................................................................................... 75

40.9 cm (16.1 in) display specications .............................................................................................................. 76

Solid-state drive specications ........................................................................................................................... 76

11 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 79

12 Recycling .................................................................................................................................................. 81

Index ............................................................................................................................................................. 83

1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Pavilion Gaming 16 Laptop PC

Model number: 16-a000

CTO model number: 16t-a000

Processors 10th Generation Intel® Core™ processors

Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W)

Intel Core i5-10300H (2.5 GHz [turbo up to 4.5 GHz], 4 cores, 8 MB Intel Smart Cache, 45 W)

Graphics Internal graphics

Intel UHD Graphics 630

External graphics

NVIDIA® GeForce® RTX 2060 Max-Q with up to 6 GB of dedicated video memory

NVIDIA GeForce GTX 1660Ti Max-Q with up to 6 GB of dedicated video memory

NVIDIA GeForce GTX 1650Ti with up to 4 GB of dedicated video memory

NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory

NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory

Supports Optimus™

Supports HD Decode, DX12, and HDMI

Supports GPS (GPU Performance Scaling)

Supports MR compatible (60 Hz frame rate)

Display 40.9 cm (16.1 in), UWVA, full high denition (FHD) (1920 × 1080), antiglare, WLED, at (3.2 mm), narrow

bezel

45% NTSC, eDP 1.2, 250 nits

72% NTSC, eDP 1.2, 300 nits, 60 Hz

72% NTSC, eDP 1.3 + PSR, 300 nits, 144 Hz

Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM

DDR4-2933 dual-channel support (DDR4-3200 downgrade to 2933)

Supports the following congurations:

● 16 GB (8 × 2)

● 12 GB (8 + 4)

● 8 GB (4 × 2 or 8 × 1)

Table 1-1 Product components and their descriptions (continued)

Category Description

Primary storage PCIe, NVMe, M.2 2280 solid-state drives

● 1 TB, PCIe, SS, TLC

● 512 GB, PCIe, TLC

● 512 GB, PCIe, value

● 512 GB, PCIe-3 × 2 × 2 + 32 GB 3D Xpoint Optane™ memory

● 256 GB, PCIe, TLC

● 256 GB, PCIe, value

● 256 GB, PCIe-3 × 2 × 2 + 16 GB 3D Xpoint Optane memory

● 128 GB, PCIe, TLC

Dual storage congurations

256 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive

128 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive

Hard drive, SATA, 6.35 cm (2.5 in.), 7.0 mm (0.28 in.)

1 TB, 7200 rpm

Audio and video Audio brand: B & O

Audio control panel:: B & O Audio Control

Support for HP Audio Boost

Dual speakers

HP TrueVision HD Camera: indicator LED, USB 2.0, HD sensor, f2.0

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression

RJ-45 (network) jack Integrated 10/100/1000 NIC

Wireless Integrated wireless options with dual antennas (M.2/MIPI/BRI)

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer speeds)

Integrated wireless options with dual antennas (M.2/PCIe)

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)

Compatible with Miracast® devices

Media card reader Supports microSD™, SDHC™, SDXC™

Push-push insertion/removal

Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video

2 Chapter 1 Product description

HDMI v2.0a supporting: up to 4096 × 2160 @ 60 Hz with HDCP 2.2

Audio-out (headphone)/audio-in (microphone) combo jack

Table 1-1 Product components and their descriptions (continued)

Category Description

USB 3.2 Gen 1 Type C (supports data transfer, DisplayPort 1.4 [4096 × 2160 @ 60 Hz] via USB Type-C® adapter; right side)

(2) USB 3.2 Gen 1 Type A (right and left sides)

RJ-45 (network) jack

AC Smart Pin adapter plug

Keyboard/pointing devices

Power requirements Battery

Keyboard

Full size, 3-coat paint, island style, with image sensor and numeric keypad, backlit (acid green, ghost white, ultra violet)

Full size, 3-coat paint, island style, with image sensor and numeric keypad, not backlit (ghost white)

Touchpad

Clickpad with image sensor

Multitouch gestures enabled

Precision touchpad support

Support for Modern Trackpad Gestures

Taps enabled as default

3 cell, 52.5 Whr, polymer polymer, HP Long Life

HP Fast Charge Technology

Smart AC adapters

200 W, slim barrel, PFC, 4.5 mm

150 W, slim barrel, PFC, 4.5 mm

135 W, slim barrel, PFC, 4.5 mm

Power cord

C5, 1 m

C13, 1.0 m

Security Supports Trusted Platform Module (TPM) 2.0, rmware based

Operating system Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

FreeDos 3.0

Serviceability End user replaceable parts

AC adapter

Memory module

Solid-state drive

Hard drive

4 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(3) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

(4) USB Type-C SuperSpeed port and DisplayPort™

(5) RJ-45 (network) jack/status lights Connects a network cable.

(6) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and

(7) HDMI port Connects an optional video or audio device, such as a high-

Left side

connector

Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

- and -

Connects a DisplayPort device that has a USB Type-C connector, providing display output.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(for select products) charges small devices when the computer is on or in Sleep mode.

denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.

Use the illustration and table to identify the components on the left side of the computer.

Table

2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battey light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

6 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)

Component Description

(3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and charges

Display

The computer display can include essential components such as speakers, antennas, cameras, and microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

small devices, even when the computer is o.

Display 7

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(2) Internal microphones (2) Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

area networks (WLANs).

cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

Touchpad settings

Use the illustration and table to identify the touchpad components.

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

- or -

▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to

select the button.

8 Chapter 2 Components

Lights

Table 2-4 Touchpad components and their descriptions

Component Description

Touchpad zone Reads your nger gestures to move the pointer or activate items on the

screen.

Use the illustration and table to identify the lights on the computer.

Keyboard area 9

Button

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts o power to the display and other unnecessary components.

● O: Depending on your computer model, the computer is

o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

Use the illustration and table to identify the computer button.

Table 2-6 Button and its description

Component Description

(1) Power button ● When the computer is o, press the button briey to turn

10 Chapter 2 Components

on the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briey to exit Sleep (select products only).

Table 2-6 Button and its description (continued)

(2) Speakers (2) Produce sound.

Special keys

Use the illustration and table to identify the special keys.

Component Description

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 10 seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select

Power Options.

Table

2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions as dened by the icon

symbols on f1 through f12 function keys.

Keyboard area 11

Table 2-7 Special keys and their descriptions (continued)

Component Description

(5) num lock key Alternates between the navigational and numeric functions on

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

Bottom

Use the illustration and table to identify the bottom component.

the integrated numeric keypad.

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned back on.

Table 2-8 Bottom component and its description

Component Description

Vent Enables airow to cool internal components.

Rear

Use the illustration and table to identify the component on the rear of the computer.

12 Chapter 2 Components

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Labels

Table 2-9 Rear component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

The labels axed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label information order may vary by country and might not include the wording "Model" due to the country regulation.

Table

2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 13

14 Chapter 2 Components

3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

Computer major components 15

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Display assembly

NOTE: Spare parts are available for display assemblies only at the subcomponent level.

(2) Top cover with keyboard

NOTE: For a detailed list of keyboard country codes, see Keyboard with top cover on page 58

Ghost white, not backlit M02037-xx1

Ultra violet, backlit M02038-xx1

Acid green, backlit M02039-xx1

Ghost white, backlit M02040-xx1

(3) Touchpad

NOTE: The touchpad cable is available as spare part number M02049-001.

(4a) Hard drive (1 TB, 7200 rpm) L06427-855

(4b) Hard drive cable M02050-001

(4c) Hard drive bracket not available as a

(5) Fans L72702-001

(6) Heat sink

NOTE: Heat sink thermal pads are available as spare part number M03600-001.

not available as a spare part

M02058-001

spare part

For use in models with RTX 2060 and GTX 1660Ti graphics M02064-001

For use in models with GTX 1650Ti/1650 graphics M02063-001

For use in models with GTX 1050 graphics M02062-001

(7) Power connector cable

For use in 200 W models L72704-001

For use in 150 W and 135 W models L72703-001

(8) System board (includes integrated processor and replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

Intel Core i7-10750H processor with GeForce RTX 2060, 6 GB discrete graphics M04833-xx1

Intel Core i7-10750H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M02036-xx1

Intel Core i7-10750H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02035-xx1

Intel Core i5-10300H processor with GeForce RTX 2060 MQ, 6 GB discrete graphics M09550-xx1

Intel Core i5-10300H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M04832-xx1

Intel Core i5-10300H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02034-xx1

Intel Core i5-10300H processor with GeForce GTX 1650, 4 GB discrete graphics M02033-xx1

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB discrete graphics M02032-xx1

(9) WLAN module xxxxxx-001

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) L57250-005

(10) Solid-state drive

NOTE: Solid-state drive protective shielding is available as spare part number M13006-001.

1 TB, PCIe, TLC L85348-005

512 GB, PCIe, TLC L85360-005

512 GB, PCIe, value L85364-005

512 GB, PCIe + 32 GB Optane memory L85366-005

256 GB, PCIe, TLC L85350-005

256 GB, PCIe, value L85354-005

256 GB, PCIe + 16 GB Optane memory L85356-005

128 GB, PCIe M06792-005

(11) Memory module

8 GB L46598-005

4 GB L83673-005

(12) USB board

NOTE: The USB board cable is available as spare part number M02048-001.

Acid green M02055-001

Ultra violet M02056-001

Ghose white M02057-001

(13) Battery (3 cell, 52 Whr) L48495-005

(14) Speakers M02060-001

(15) RJ-45 door M03599-001

(16) Bottom cover

Ghost white M02045-001

Acid green/ultra violet M02046-001

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Display assembly subcomponents 17

Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display bezel M02047-001

(2) Display panel

NOTE: Display panel adhesive is available as spare part number M03601-001.

250 nits M02080-001

300 nits, 60 Hz M02081-001

300 nits, 144 Hz M02082-001

(3) Hinges (left and right) M02054-001

(4) Camera module M02061-001

(5) Display/camera cable

For use with 60 Hz displays M02051-001

For use with 144 Hz displays M02052-001

(6) Wireless antennas (dual) M02041-001

(7) Display back cover

Acid green M02042-001

Ultra violet M02043-001

Ghost white M02044-001

18 Chapter 3 Illustrated parts catalog

Cables

To identify the cables, use this illustration and table.

Table 3-3 Cable descriptions and part numbers

Item Component Spare part number

(1) Touchpad cable M02049-001

(2) USB board cable M02048-001

(3) Hard drive connector cable M02050-001

(4) Power connector cable

For use in 135 W and 150 W models L72703-001

For use in 200 W models L72704-001

Miscellaneous parts

To identify the miscellaneous parts, use this table.

Table

3-4 Miscellaneous part descriptions and part numbers

Component Spare part number

Smart AC adapters (PRF, slim, 4.5 mm)

200 W L00818-850

150 W L32661-001

135 W L15534-001

Screw Kit M02059-001

HP USB External DVD-RW Drive 747080-001

HDMI-to-VGA Adapter 701943-001

HP Pavilion 400 Gaming Headset L29005-001

Cables 19

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

HP Pavilion 400 Gaming GC Mouse 200 L43619-001

HP Pavilion 300 Mouse Pad L33789-001

Power cords (C5, 1.0 m)

Argentina L19357-001

Australia L19358-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

The United Kingdom L19373-001

Power cords (C13, 1.0 m)

Argentina L22104-001

Australia L22339-001

Denmark L22334-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22333-001

India L22343-001

Israel L22335-001

Italy/Chile L22103-001

North America L22331-001

People's Republic of China L22341-001

South Africa L22337-001

South Korea L22340-001

Switzerland L22336-001

Taiwan L22342-001

20 Chapter 3 Illustrated parts catalog

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Thailand L22338-001

The United Kingdom L22332-001

Miscellaneous parts 21

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required

You need the following tools to complete the removal and replacement procedures:

● Tweezers

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with extreme care; these cables tear easily.

Drive handling

Note the following guidelines when handling drives.

Tools required 23

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging, and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

24 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: To prevent damage to the device when you remove or install internal components, observe

these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described

Personal grounding methods and equipment on page 26.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Event 55% 40% 10%

Relative humidity

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 25

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, follow these precautions.

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene

foam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends certain materials and equipment to prevent static electricity.

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

26 Chapter 4 Removal and replacement procedures preliminary requirements

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 27

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not

supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

You must remove, replace, or loosen as many as 16 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To prepare to disassemble the computer, use these steps.

See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover

To remove the bottom cover, use this procedure and illustration.

Table

5-1 Bottom cover description and part number

Description Spare part number

Bottom cover, ghost white M02045-001

Bottom cover, acid green/ultra violet M02046-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly

on page 29).

Remove the bottom cover:

1. Remove the four Phillips M2.5 × 3.0 screws (1) and the four Phillips M2.5 × 12.0 screws (2) that secure

the bottom cover to the computer.

2. Along the bottom edge of the computer, insert a nonmarking, nonconductive tool between the bottom

cover and the computer

(1), and then pull the tool along the bottom to release the cover (2).

3. Remove the bottom cover from the computer (3).

To replace the bottom cover, reverse the removal procedures.

Memory modules

To remove the memory modules, use this procedure and illustration.

Table

5-2 Memory module descriptions and part numbers

Description Spare part number

8 GB, DDR4-3200 L46598-005

4 GB, DDR4-3200 L83673-005

Before removing the memory, follow these steps:

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

If you are replacing a memory module, remove the existing memory module:

▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then

remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:

1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot

at an angle until it is seated (2).

Component replacement procedures 31

2. Press down on the module until the side retention clips snap into place (3).

Solid-state drive

To remove the M.2 solid-state drive, use this procedure and illustration.

Table

5-3 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe, TLC L85348-005

512 GB, PCIe, TLC L85360-005

512 GB, PCIe, value L85364-005

512 GB, PCIe + 32 GB Optane memory L85366-005

256 GB, PCIe, TLC L85350-005

256 GB, PCIe, value L85354-005

256 GB, PCIe + 16 GB Optane memory L85356-005

128 GB, PCIe M06792-005

Solid-state drive protective shielding M13006-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the solid-state drive:

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive assembly to the computer.

2. Lift the drive assembly up (2), and then pull it away from the socket to remove it (3).

3. A thermal pad installed on the drive secures the drive to the bracket. To separate the drive from the

bracket, use a tool (1) to release the bottom of the drive from the bracket (2).

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Hard drive

To remove the hard drive, use these procedures and illustrations.

Component replacement procedures 33

Table 5-4 Hard drive, hard drive bracket and hard drive cable descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 7200 rpm L06427-855

Hard drive cable M02050-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the hard drive:

1. Disconnect the hard drive cable from the system board ZIF connector (1).

2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the hard drive to the computer.

3. Remove the hard drive from the computer (3).

Reverse this procedure to install the hard drive.

If you need to disassemble the hard drive, follow these steps:

1. Remove the four Phillips M3.0 × 3.0 screws (1) that secure the bracket to the hard drive.

2. Remove the bracket from the hard drive (2).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Disconnect the cable from the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 35

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

You must remove, replace, or loosen as many as 52 screws when you service the parts described in this chapter. Make special note of each screw size and location during removal and replacement.

Battery

To remove the battery, use this procedure and illustration.

Table

6-1 Battery description and part number

Description Spare part number

Battery (3 cell, 52 Whr) L48495-005

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.

● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,

which can result in battery thermal runaway.

● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might

puncture the battery.

● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.

These actions can apply undue force on the battery.

● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,

which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery.

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer.

3. Remove the battery from the computer (3).

To insert the battery, reverse the removal procedures.

WLAN module

To remove the WLAN module, use this procedure and illustration.

6-2 WLAN module descriptions and part numbers

Table

Description Spare part number

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) L57250-005

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the WLAN module:

1. Carefully disconnect the two antenna cables from the module (1).

2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white

WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

Component replacement procedures 39

3. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be

Reverse this procedure to install the WLAN module.

RJ-45 door

installed on the antenna connector, as shown in the following illustration.

To remove the RJ-45 door, use this procedure and illustration.

Table

6-3 RJ-45 door description and part number

Description Spare part number

RJ-45 door M03599-001

Before removing the RJ-45 door, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

Remove the RJ-45 door:

1. Remove the two Phillips M2.0 × 2.5 screws (1) that secure the bracket, and then remove the bracket

from the top of the RJ-45 door (2).

40 Chapter 6 Removal and replacement procedures for authorized service provider parts

2. Use a tool (3) to release the door from the computer (4).

To install the RJ-45 door:

1. Install the spring over the post (1).

2. Flex the bottom cover on both sides of the RJ-45 door slot (2), and then insert the door into the slot (3).

3. Place the bracket on top of the door (4), and then install the screws (5).

Component replacement procedures 41

USB board

To remove the USB board, use this procedure and illustration.

Table 6-4 USB board description and part number

Description Spare part number

USB board, acid green M02055-001

USB board, ultra violet M02056-001

USB board, ghost white M02057-001

USB board cable M02048-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

4. Remove the hard drive (Hard drive on page 33).

Remove the USB board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

Fans

To remove the fans, use this procedure and illustration.

Table 6-5 Fan descriptions and part numbers

Description Spare part number

Fans L72702-001

Before removing the fans, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the fans:

1. Disconnect the fan cables from the system board (1).

2. Remove the power connector cable from under the clip on the side of the fan near the hard drive (2).

3. Remove the ve Phillips M2.0 × 4.0 screws (3), and then remove the fans from the computer (4).

Reverse this procedure to install the fans.

Heat sink

To remove the heat sink, use these procedures and illustrations.

Component replacement procedures 43

Table 6-6 Heat sink descriptions and part numbers

Description Spare part number

Heat sink for use in models with RTX 2060 and GTX 1660Ti graphics M02064-001

Heat sink for use in models with GTX 1650Ti/1650 graphics M02063-001

Heat sink for use in GTX 1050 graphics M02062-001

Heat sink thermal pads M03600-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

Remove the heat sink:

1. Remove the tape from the side of the heat sink (1).

2. Loosen the four captive Phillips screws (2) and remove the four Phillips M2.0 × 4.0 screws (3) that

secure the heat sink to the system board.

3. Remove the heat sink from the computer (4).

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board

components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.

Reverse this procedure to install the heat sink.

Touchpad

To remove the touchpad, use this procedure and illustration.

Table

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Remove the battery (see Battery on page 37).

Remove the touchpad:

1. Remove the two Phillips M2.0 × 2.5 screws (1) and the Phillips M2.0 × 2.0 screw (2) that secures the

6-7 Touchpad description and part number

Description Spare part number

Touchpad M02058-001

Touchpad cable M02049-001

touchpad bracket to the computer.

Component replacement procedures 45

2. Remove the touchpad bracket from the computer (3).

3. Disconnect the cable from the ZIF connector on the touchpad (1).

4. Remove the rubber piece that sits over the screw on the right side of the touchpad (2).

5. Lift the at keyboard cable and protective shielding from the top of the touchpad to access the screws

underneath (3).

6. Remove the four Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer.

7. Remove the touchpad from the computer (5).

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the touchpad.

Power connector cable

To remove the power connector cable, use this procedure and illustration.

Table 6-8 Power connector cable description and part number

Description Spare part number

Power connector for use in 200 W models L72704-001

Power connector for use in 150 W and 135 W models L72703-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (Bottom cover on page 29).

3. Disconnect the battery cable from the system board (see Battery on page 37).

Remove the power connector cable:

1. Remove the three Phillips M2.0 × 5.0 screws (1) that secure the left hinge, and then rotate the hinge

upward (2).

2. Disconnect the power connector cable from the system board (3).

3. Remove the cable from its routing under the fan and left speaker (4), and then remove the power

connector cable from the computer (5).

Reverse this procedure to install the power connector cable.

System board

To remove the system board, use these procedures and illustrations.

Component replacement procedures 47

Table 6-9 System board descriptions and part numbers

Description Spare part

number

System board (includes processor):