Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C® is a registered trademark of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2020
Document Part Number: L90513-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Important Notice about Customer Self-Repair Parts
Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider.
IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.
Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Components .................................................................................................................................................. |
5 |
Right side ............................................................................................................................................................... |
5 |
Left side ................................................................................................................................................................. |
6 |
Display .................................................................................................................................................................... |
7 |
Low blue light mode (select products only) ........................................................................................ |
7 |
Keyboard area ........................................................................................................................................................ |
8 |
Touchpad settings ............................................................................................................................... |
8 |
Lights ................................................................................................................................................... |
9 |
Button ................................................................................................................................................ |
10 |
Special keys ....................................................................................................................................... |
11 |
Bottom ................................................................................................................................................................. |
12 |
Rear ...................................................................................................................................................................... |
12 |
Labels ................................................................................................................................................................... |
13 |
3 Illustrated parts catalog .............................................................................................................................. |
15 |
Computer major components .............................................................................................................................. |
15 |
Display assembly subcomponents ...................................................................................................................... |
17 |
Cables ................................................................................................................................................................... |
19 |
Miscellaneous parts ............................................................................................................................................. |
19 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
23 |
Tools required ...................................................................................................................................................... |
23 |
Service considerations ......................................................................................................................................... |
23 |
Plastic parts ....................................................................................................................................... |
23 |
Cables and connectors ...................................................................................................................... |
23 |
Drive handling ................................................................................................................................... |
23 |
Workstation guidelines ..................................................................................................................... |
24 |
Electrostatic discharge information .................................................................................................................... |
24 |
Generating static electricity .............................................................................................................. |
25 |
Preventing electrostatic damage to equipment ............................................................................... |
25 |
Personal grounding methods and equipment .................................................................................. |
26 |
Grounding the work area ................................................................................................................... |
26 |
Recommended materials and equipment ........................................................................................ |
26 |
Packaging and transporting guidelines .............................................................................................................. |
27 |
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
29 |
Component replacement procedures .................................................................................................................. |
29 |
Preparation for disassembly ............................................................................................................. |
29 |
Bottom cover ..................................................................................................................................... |
29 |
Memory modules ............................................................................................................................... |
30 |
Solid-state drive ................................................................................................................................ |
32 |
Hard drive .......................................................................................................................................... |
33 |
6 Removal and replacement procedures for authorized service provider parts .................................................... |
37 |
Component replacement procedures .................................................................................................................. |
37 |
Battery ............................................................................................................................................... |
37 |
WLAN module .................................................................................................................................... |
38 |
RJ-45 door ......................................................................................................................................... |
40 |
USB board .......................................................................................................................................... |
42 |
Fans ................................................................................................................................................... |
43 |
Heat sink ............................................................................................................................................ |
43 |
Touchpad ........................................................................................................................................... |
45 |
Power connector cable ...................................................................................................................... |
47 |
System board .................................................................................................................................... |
47 |
Speakers ............................................................................................................................................ |
50 |
Display assembly ............................................................................................................................... |
51 |
Keyboard with top cover ................................................................................................................... |
58 |
7 Using Setup Utility (BIOS) ............................................................................................................................. |
61 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
61 |
Updating Setup Utility (BIOS) .............................................................................................................................. |
61 |
Determining the BIOS version ........................................................................................................... |
61 |
Preparing for a BIOS update .............................................................................................................. |
62 |
Downloading a BIOS update ........................................................................................... |
62 |
Installing a BIOS update .................................................................................................. |
62 |
8 Backing up, restoring, and recovering ........................................................................................................... |
65 |
Backing up information and creating recovery media ........................................................................................ |
65 |
Using Windows tools ......................................................................................................................... |
65 |
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... |
65 |
Restoring and recovery ........................................................................................................................................ |
66 |
Restoring, resetting, and refreshing using Windows tools .............................................................. |
66 |
Recovering using HP Recovery media ............................................................................................... |
66 |
Changing the computer boot order ................................................................................................... |
66 |
Using HP Sure Recover (select products only) .................................................................................. |
67 |
viii
9 Using HP PC Hardware Diagnostics ................................................................................................................ |
69 |
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. |
69 |
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... |
69 |
Accessing HP PC Hardware Diagnostics Windows ............................................................................ |
69 |
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. |
69 |
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... |
70 |
Downloading HP PC Hardware Diagnostics Windows ....................................................................... |
70 |
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... |
70 |
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... |
70 |
Downloading HP Hardware Diagnostics Windows by product name or number |
|
(select products only) ..................................................................................................... |
70 |
Installing HP PC Hardware Diagnostics Windows ............................................................................. |
71 |
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. |
71 |
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. |
71 |
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... |
71 |
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. |
72 |
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. |
72 |
Downloading HP PC Hardware Diagnostics UEFI by product name or number |
|
(select products only) ..................................................................................................... |
72 |
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. |
72 |
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. |
73 |
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. |
73 |
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or |
|
number ............................................................................................................................ |
73 |
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... |
73 |
10 peci c tions ............................................................................................................................................ |
75 |
Computer speci cations ...................................................................................................................................... |
75 |
40.9 cm (16.1 in) display speci cations .............................................................................................................. |
76 |
Solid-state drive speci cations ........................................................................................................................... |
76 |
11 Power cord set requirements ...................................................................................................................... |
79 |
Requirements for all countries ............................................................................................................................ |
79 |
Requirements for speci c countries and regions ................................................................................................ |
79 |
12 Recycling .................................................................................................................................................. |
81 |
Index ............................................................................................................................................................. |
83 |
ix
x
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category |
Description |
|
|
Product Name |
HP Pavilion Gaming 16 Laptop PC |
|
|
|
Model number: 16-a000 |
|
|
|
CTO model number: 16t-a000 |
|
|
Processors |
10th Generation Intel® Core™ processors |
|
|
|
Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W) |
|
|
|
Intel Core i5-10300H (2.5 GHz [turbo up to 4.5 GHz], 4 cores, 8 MB Intel Smart Cache, 45 W) |
|
|
Graphics |
Internal graphics |
|
|
|
Intel UHD Graphics 630 |
|
|
|
External graphics |
|
|
|
NVIDIA® GeForce® RTX 2060 Max-Q with up to 6 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1660Ti Max-Q with up to 6 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1650Ti with up to 4 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory |
|
|
|
Supports Optimus™ |
|
|
|
Supports HD Decode, DX12, and HDMI |
|
|
|
Supports GPS (GPU Performance Scaling) |
|
|
|
Supports MR compatible (60 Hz frame rate) |
|
|
Display |
40.9 cm (16.1 in), UWVA, full high de nition (FHD) (1920 × 1080), antiglare, WLED, t (3.2 mm), narrow |
|
bezel |
|
|
|
45% NTSC, eDP 1.2, 250 nits |
|
|
|
72% NTSC, eDP 1.2, 300 nits, 60 Hz |
|
|
|
72% NTSC, eDP 1.3 + PSR, 300 nits, 144 Hz |
|
|
Memory |
Two customer-accessible memory module slots supporting up to 16 GB of RAM |
|
|
|
DDR4-2933 dual-channel support (DDR4-3200 downgrade to 2933) |
|
|
|
Supports the following con gurations |
|
|
|
● 16 GB (8 × 2) |
|
|
|
● 12 GB (8 + 4) |
|
|
|
● 8 GB (4 × 2 or 8 × 1) |
|
|
1
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
|
Primary storage |
PCIe, NVMe, M.2 2280 solid-state drives |
|
|
|
|
|
● |
1 TB, PCIe, SS, TLC |
|
|
|
|
● |
512 GB, PCIe, TLC |
|
|
|
|
● |
512 GB, PCIe, value |
|
|
|
|
● |
512 GB, PCIe-3 × 2 × 2 + 32 GB 3D Xpoint Optane™ memory |
|
|
|
|
● |
256 GB, PCIe, TLC |
|
|
|
|
● |
256 GB, PCIe, value |
|
|
|
|
● |
256 GB, PCIe-3 × 2 × 2 + 16 GB 3D Xpoint Optane memory |
|
|
|
|
● |
128 GB, PCIe, TLC |
|
|
|
|
Dual storage con gur tions |
|
|
|
|
|
256 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive |
|
|
|
|
|
128 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive |
|
|
|
|
|
Hard drive, SATA, 6.35 cm (2.5 in.), 7.0 mm (0.28 in.) |
|
|
|
|
|
1 TB, 7200 rpm |
|
|
|
|
Audio and video |
Audio brand: B & O |
|
|
|
|
|
Audio control panel:: B & O Audio Control |
|
|
|
|
|
Support for HP Audio Boost |
|
|
|
|
|
Dual speakers |
|
|
|
|
|
HP TrueVision HD Camera: indicator LED, USB 2.0, HD sensor, f2.0 |
|
|
|
|
|
720p by 30 frames per second |
|
|
|
|
|
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise |
|
|
suppression |
|
|
|
|
RJ-45 (network) jack |
Integrated 10/100/1000 NIC |
|
|
|
|
Wireless |
Integrated wireless options with dual antennas (M.2/MIPI/BRI) |
|
|
|
|
|
Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer |
|
|
speeds) |
|
|
|
|
|
Integrated wireless options with dual antennas (M.2/PCIe) |
|
|
|
|
|
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported) |
|
|
|
|
|
Compatible with Miracast® devices |
|
|
|
|
Media card reader |
Supports microSD™, SDHC™, SDXC™ |
|
|
|
|
|
Push-push insertion/removal |
|
|
|
|
Ports |
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video |
|
|
|
|
|
HDMI v2.0a supporting: up to 4096 × 2160 @ 60 Hz with HDCP 2.2 |
|
|
|
|
|
Audio-out (headphone)/audio-in (microphone) combo jack |
|
|
|
|
2Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
|
|
USB 3.2 Gen 1 Type C (supports data transfer, DisplayPort 1.4 [4096 × 2160 @ 60 Hz] via USB Type-C® |
|
|
adapter; right side) |
|
|
|
|
|
(2) USB 3.2 Gen 1 Type A (right and left sides) |
|
|
|
|
|
RJ-45 (network) jack |
|
|
|
|
|
AC Smart Pin adapter plug |
|
|
|
|
Keyboard/pointing |
Keyboard |
|
devices |
|
|
Full size, 3-coat paint, island style, with image sensor and numeric keypad, backlit (acid green, ghost white, |
||
|
||
|
ultra violet) |
|
|
|
|
|
Full size, 3-coat paint, island style, with image sensor and numeric keypad, not backlit (ghost white) |
|
|
|
|
|
Touchpad |
|
|
|
|
|
Clickpad with image sensor |
|
|
|
|
|
Multitouch gestures enabled |
|
|
|
|
|
Precision touchpad support |
|
|
|
|
|
Support for Modern Trackpad Gestures |
|
|
|
|
|
Taps enabled as default |
|
|
|
|
Power requirements |
Battery |
|
|
|
|
|
3 cell, 52.5 Whr, polymer polymer, HP Long Life |
|
|
|
|
|
HP Fast Charge Technology |
|
|
|
|
|
Smart AC adapters |
|
|
|
|
|
200 W, slim barrel, PFC, 4.5 mm |
|
|
|
|
|
150 W, slim barrel, PFC, 4.5 mm |
|
|
|
|
|
135 W, slim barrel, PFC, 4.5 mm |
|
|
|
|
|
Power cord |
|
|
|
|
|
C5, 1 m |
|
|
|
|
|
C13, 1.0 m |
|
|
|
|
Security |
Supports Trusted Platform Module (TPM) 2.0, rmware based |
|
|
|
|
Operating system |
Windows® 10 Home 64 |
|
|
|
|
|
Windows 10 Home 64 Advanced |
|
|
|
|
|
Windows 10 Home 64 Advanced Single Language |
|
|
|
|
|
Windows 10 Home 64 High-End Chinese Market CPPP |
|
|
|
|
|
Windows 10 Home 64 Plus |
|
|
|
|
|
Windows 10 Home 64 Plus Single Language |
|
|
|
|
|
Windows 10 Home 64 Plus Single Language Africa Market |
|
|
|
|
|
Windows 10 Home 64 Plus Single Language APAC EM PPP |
|
|
|
3
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
Windows 10 Home 64 Plus Single Language India Market PPP |
|
|
|
Windows 10 Home 64 Plus Single Language Indonesia Market PPP |
|
|
|
Windows 10 Pro 64 |
|
|
|
FreeDos 3.0 |
|
|
Serviceability |
End user replaceable parts |
|
|
|
AC adapter |
|
|
|
Memory module |
|
|
|
Solid-state drive |
|
|
|
Hard drive |
|
|
4Chapter 1 Product description
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, |
|
|
|
share, or access information. |
|
|
|
To insert a card: |
|
|
|
1. |
Hold the card label-side up, with connectors facing the |
|
|
|
computer. |
|
|
2. |
Insert the card into the memory card reader, and then |
|
|
|
press in on the card until it is rmly seated. |
|
|
To remove a card: |
|
|
|
▲ |
Press in on the card, and then remove it from the memory |
|
|
|
card reader. |
|
|
|
|
(2) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
|
|
combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
|
|
|
optional headset microphone. This jack does not support |
|
|
|
optional standalone microphones. |
|
|
|
WARNING! To reduce the risk of personal injury, adjust the |
|
|
|
volume before putting on headphones, earbuds, or a headset. |
|
|
|
For additional safety information, see the Regulatory, Safety, |
|
|
|
and Environmental Notices. |
|
|
|
To access this guide: |
|
|
|
▲ |
Type HP Documentation in the taskbar search box, |
|
|
|
and then select HP Documentation. |
NOTE: When a device is connected to the jack, the computer speakers are disabled.
5
Table 2-1 Right-side components and their descriptions (continued)
Component |
|
Description |
|
|
|
|
|
(3) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
|
|
● |
Amber: HP 3D DriveGuard has temporarily parked the hard |
|
|
|
drive. |
|
|
|
|
(4) |
USB Type-C SuperSpeed port and DisplayPort™ |
Connects a USB device, provides high-speed data transfer, and |
|
|
connector |
(for select products) charges small devices when the computer |
|
|
|
is on or in Sleep mode. |
|
|
|
NOTE: Cables, adapters, or both (purchased separately) might |
|
|
|
be required. |
|
|
|
- and - |
|
|
|
Connects a DisplayPort device that has a USB Type-C connector, |
|
|
|
providing display output. |
|
|
|
|
|
(5) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
|
|
|
● |
White: The network is connected. |
|
|
● |
Amber: Activity is occurring on the network. |
|
|
|
|
(6) |
USB SuperSpeed port |
Connects a USB device, provides high-speed data transfer, and |
|
|
|
(for select products) charges small devices when the computer |
|
|
|
is on or in Sleep mode. |
|
|
|
|
|
(7) |
HDMI port |
Connects an optional video or audio device, such as a high- |
|
|
|
de |
nition television, any compatible digital or audio component, |
|
|
or a high-speed igh- e nition Multimedia Interface (HDMI) |
|
|
|
device. |
|
|
|
|
|
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(2) |
AC adapter and battey light |
● |
White: The AC adapter is connected and the battery is fully |
|
|
|
charged. |
|
|
● |
Blinking white: The AC adapter is disconnected and the |
|
|
|
battery has reached a low battery level. |
6Chapter 2 Components
Table 2-2 Left-side components and their descriptions (continued)
Component |
|
Description |
|
|
|
|
|
|
|
● |
Amber: The AC adapter is connected and the battery is |
|
|
|
charging. |
|
|
● |
O The battery is not charging. |
|
|
|
|
(3) |
USB port with HP Sleep and Charge |
Connects a USB device, provides data transfer, and charges |
|
|
|
small devices, even when the computer is o . |
|
|
|
|
|
The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.
Display 7
Table 2-3 Display components and their descriptions
Component |
Description |
|
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local |
|
|
area networks (WLANs). |
|
|
|
(2) |
Internal microphones (2) |
Record sound. |
|
|
|
(3) |
Camera light |
On: The camera is in use. |
|
|
|
(4) |
Camera |
Allows you to video chat, record video, and record still images. Some |
|
|
cameras also allow a facial recognition logon to Windows, instead of |
|
|
a password logon. |
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboards can vary by language.
Use the illustration and table to identify the touchpad components.
To adjust touchpad settings and gestures, or to turn o the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
To turn on the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
- or -
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
8Chapter 2 Components
Table 2-4 Touchpad components and their descriptions
Component |
Description |
|
|
Touchpad zone |
Reads your nger gestures to move the pointer or activate items on the |
|
screen. |
|
|
Use the illustration and table to identify the lights on the computer.
Keyboard area |
9 |
Table 2-5 Lights and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
Power light |
● |
On: The computer is on. |
|
|
● |
Blinking (select products only): The computer is in the |
|
|
|
Sleep state, a power-saving state. The computer shuts o |
|
|
|
power to the display and other unnecessary components. |
|
|
● |
O Depending on your computer model, the computer is |
|
|
|
o , in Hibernation, or in Sleep. Hibernation is the power- |
|
|
|
saving state that uses the least amount of power. |
|
|
|
|
(2) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
|
|
|
letters. |
|
|
|
|
|
(2) |
Mute light |
● |
On: Computer sound is o . |
|
|
● |
O Computer sound is on. |
|
|
|
|
Use the illustration and table to identify the computer button.
Table 2-6 Button and its description
|
Component |
Description |
|
|
|
|
|
(1) |
Power button |
● |
When the computer is o , press the button briefly to turn |
|
|
|
on the computer. |
|
|
● |
When the computer is on, press the button briefly to |
|
|
|
initiate Sleep. |
|
|
● |
When the computer is in the Sleep state, press the |
|
|
|
button briefly to exit Sleep (select products only). |
10 Chapter 2 Components
Table 2-6 Button and its description (continued)
|
Component |
Description |
|
|
|
|
|
|
|
|
|
● |
When the computer is in Hibernation, press the button |
|
|
|
|
briefly to exit Hibernation. |
|
|
|
IMPORTANT: Pressing and holding down the power button |
||
|
|
results in the loss of unsaved information. |
||
|
|
If the computer has stopped responding and shutdown |
||
|
|
procedures are ine ective, press and hold the power button |
||
|
|
down for at least 10 seconds to turn o |
the computer. |
|
|
|
To learn more about your power settings, see your power |
||
|
|
options: |
|
|
|
|
▲ Right-click the Power icon |
, and then select |
|
|
|
|
Power Options. |
|
|
|
|
|
|
(2) |
Speakers (2) |
Produce sound. |
|
|
|
|
|
|
|
Use the illustration and table to identify the special keys.
Table 2-7 Special keys and their descriptions
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with |
|
|
the fn key. |
|
|
|
(2) |
fn key |
Executes speci c functions when pressed in combination with |
|
|
another key. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start |
|
|
menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions as de ned by the icon |
|
|
symbols on f1 through f12 function keys. |
|
|
|
Keyboard area 11
Table 2-7 Special keys and their descriptions (continued)
Component |
|
Description |
|
|
|
(5) |
num lock key |
Alternates between the navigational and numeric functions on |
|
|
the integrated numeric keypad. |
|
|
|
(6) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard. When |
|
|
num lock is pressed, the keypad can be used like an external |
|
|
numeric keypad. |
NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.
Use the illustration and table to identify the bottom component.
Table 2-8 Bottom component and its description
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal |
|
components and prevent overheating. It is normal for the internal fan to |
|
cycle on and o during routine operation. |
|
|
Use the illustration and table to identify the component on the rear of the computer.
12 Chapter 2 Components
Table 2-9 Rear component and its description
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal |
|
components and prevent overheating. It is normal for the internal fan to |
|
cycle on and o during routine operation. |
|
|
The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label information order may vary by country and might not include the wording "Model" due to the country regulation.
Table 2-10 Service label components
Component
(1)HP product name
(2)Model number
(3)Warranty period
(4)Product ID
(5)Serial number
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 13
14 Chapter 2 Components
Use this table to determine the spare parts that are available for the computer.
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
Computer major components 15
Table 3-1 Computer major component descriptions and part numbers
Item |
Component |
Spare part number |
|
|
|
(1) |
Display assembly |
not available as a |
|
NOTE: Spare parts are available for display assemblies only at the subcomponent level. |
spare part |
|
|
(2)Top cover with keyboard
NOTE: For a detailed list of keyboard country codes, see Keyboard with top cover on page 58
|
Ghost white, not backlit |
M02037-xx1 |
|
|
|
|
Ultra violet, backlit |
M02038-xx1 |
|
|
|
|
Acid green, backlit |
M02039-xx1 |
|
|
|
|
Ghost white, backlit |
M02040-xx1 |
|
|
|
(3) |
Touchpad |
M02058-001 |
|
NOTE: The touchpad cable is available as spare part number M02049-001. |
|
|
|
|
(4a) |
Hard drive (1 TB, 7200 rpm) |
L06427-855 |
|
|
|
(4b) |
Hard drive cable |
M02050-001 |
|
|
|
(4c) |
Hard drive bracket |
not available as a |
|
|
spare part |
|
|
|
(5) |
Fans |
L72702-001 |
(6)Heat sink
NOTE: Heat sink thermal pads are available as spare part number M03600-001.
|
For use in models with RTX 2060 and GTX 1660Ti graphics |
M02064-001 |
|
|
|
|
For use in models with GTX 1650Ti/1650 graphics |
M02063-001 |
|
|
|
|
For use in models with GTX 1050 graphics |
M02062-001 |
|
|
|
(7) |
Power connector cable |
|
|
|
|
|
For use in 200 W models |
L72704-001 |
|
|
|
|
For use in 150 W and 135 W models |
L72703-001 |
(8)System board (includes integrated processor and replacement thermal material) All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system
Intel Core i7-10750H processor with GeForce RTX 2060, 6 GB discrete graphics |
M04833-xx1 |
|
|
Intel Core i7-10750H processor with GeForce GTX 1660Ti, 6 GB discrete graphics |
M02036-xx1 |
|
|
Intel Core i7-10750H processor with GeForce GTX 1650Ti, 4 GB discrete graphics |
M02035-xx1 |
|
|
Intel Core i5-10300H processor with GeForce RTX 2060 MQ, 6 GB discrete graphics |
M09550-xx1 |
|
|
Intel Core i5-10300H processor with GeForce GTX 1660Ti, 6 GB discrete graphics |
M04832-xx1 |
|
|
Intel Core i5-10300H processor with GeForce GTX 1650Ti, 4 GB discrete graphics |
M02034-xx1 |
|
|
Intel Core i5-10300H processor with GeForce GTX 1650, 4 GB discrete graphics |
M02033-xx1 |
|
|
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers (continued)
Item |
Component |
Spare part number |
|
|
|
|
Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB discrete graphics |
M02032-xx1 |
|
|
|
(9) |
WLAN module |
xxxxxx-001 |
|
|
|
|
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 |
L44796-005 |
|
|
|
|
Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) |
L57250-005 |
(10)Solid-state drive
NOTE: Solid-state drive protective shielding is available as spare part number M13006-001.
|
1 TB, PCIe, TLC |
L85348-005 |
|
|
|
|
512 GB, PCIe, TLC |
L85360-005 |
|
|
|
|
512 GB, PCIe, value |
L85364-005 |
|
|
|
|
512 GB, PCIe + 32 GB Optane memory |
L85366-005 |
|
|
|
|
256 GB, PCIe, TLC |
L85350-005 |
|
|
|
|
256 GB, PCIe, value |
L85354-005 |
|
|
|
|
256 GB, PCIe + 16 GB Optane memory |
L85356-005 |
|
|
|
|
128 GB, PCIe |
M06792-005 |
|
|
|
(11) |
Memory module |
|
|
|
|
|
8 GB |
L46598-005 |
|
|
|
|
4 GB |
L83673-005 |
(12)USB board
NOTE: The USB board cable is available as spare part number M02048-001.
|
Acid green |
M02055-001 |
|
|
|
|
Ultra violet |
M02056-001 |
|
|
|
|
Ghose white |
M02057-001 |
|
|
|
(13) |
Battery (3 cell, 52 Whr) |
L48495-005 |
|
|
|
(14) |
Speakers |
M02060-001 |
|
|
|
(15) |
RJ-45 door |
M03599-001 |
|
|
|
(16) |
Bottom cover |
|
|
|
|
|
Ghost white |
M02045-001 |
|
|
|
|
Acid green/ultra violet |
M02046-001 |
|
|
|
To identify the display assembly subcomponents, use this illustration and table.
Display assembly subcomponents 17
Table 3-2 Display component descriptions and part numbers
Item |
Component |
Spare part number |
|
|
|
(1) |
Display bezel |
M02047-001 |
(2)Display panel
NOTE: Display panel adhesive is available as spare part number M03601-001.
|
250 nits |
M02080-001 |
|
|
|
|
300 nits, 60 Hz |
M02081-001 |
|
|
|
|
300 nits, 144 Hz |
M02082-001 |
|
|
|
(3) |
Hinges (left and right) |
M02054-001 |
|
|
|
(4) |
Camera module |
M02061-001 |
|
|
|
(5) |
Display/camera cable |
|
|
|
|
|
For use with 60 Hz displays |
M02051-001 |
|
|
|
|
For use with 144 Hz displays |
M02052-001 |
|
|
|
(6) |
Wireless antennas (dual) |
M02041-001 |
|
|
|
(7) |
Display back cover |
|
|
|
|
|
Acid green |
M02042-001 |
|
|
|
|
Ultra violet |
M02043-001 |
|
|
|
|
Ghost white |
M02044-001 |
|
|
|
18 Chapter 3 Illustrated parts catalog
To identify the cables, use this illustration and table.
Table 3-3 Cable descriptions and part numbers
Item |
Component |
Spare part number |
|
|
|
(1) |
Touchpad cable |
M02049-001 |
|
|
|
(2) |
USB board cable |
M02048-001 |
|
|
|
(3) |
Hard drive connector cable |
M02050-001 |
|
|
|
(4) |
Power connector cable |
|
|
|
|
|
For use in 135 W and 150 W models |
L72703-001 |
|
|
|
|
For use in 200 W models |
L72704-001 |
|
|
|
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
Component |
Spare part number |
|
|
Smart AC adapters (PRF, slim, 4.5 mm) |
|
|
|
200 W |
L00818-850 |
|
|
150 W |
L32661-001 |
|
|
135 W |
L15534-001 |
|
|
Screw Kit |
M02059-001 |
|
|
HP USB External DVD-RW Drive |
747080-001 |
|
|
HDMI-to-VGA Adapter |
701943-001 |
|
|
HP Pavilion 400 Gaming Headset |
L29005-001 |
|
|
Cables 19