AMD, Ryzen, Radeon, and Radeon Vega are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA, GeForce, and Optimus are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2019
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L83493-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Keyboard area ........................................................................................................................................................ 8
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 23
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
9 Backing up, restoring, and recovering ........................................................................................................... 66
Backing up information and creating recovery media ........................................................................................ 66
Using Windows tools ......................................................................................................................... 66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 66
Restoring and recovery ........................................................................................................................................ 67
Restoring, resetting, and refreshing using Windows tools .............................................................. 67
Recovering using HP Recovery media ............................................................................................... 67
Changing the computer boot order ................................................................................................... 67
Using HP Sure Recover (select products only) .................................................................................. 68
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 71
Index ............................................................................................................................................................. 74
ix
x
1Product description
Table 1-1 Product components and their descriptions
Audio-out (headphone)/Audio-in (microphone) combo jack
RJ-45 (network) jack
2Chapter 1 Product description
High-denition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
Table 1-1 Product components and their descriptions (continued)
CategoryDescription
USB 3.1 Gen 1 Type A port
USB 3.1 Gen 1 Type-C port (supports data transfer only)
USB 2.0 Type A port (supports HP Sleep & Charge)
Media card readerSupports microSD™/SDHC™/SDXC™
Push-push insertion/removal
Internal card expansionOne M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing devicesKeyboard
Full-sized, backlit, island-style, keyboard with numeric keypad
Full-sized, non-backlit, island-style, keyboard with numeric keypad
Touchpad requirements
Clickpad with image sensor
Multitouch gestures enabled
Support for Precision Touchpad
Support for modern trackpad gestures
Taps enabled as default
Power requirementsBattery
Supports a 3-cell, 52.5 Whr, 4.55 Ahr, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PRC, slim barrel, 4.5 mm)
200 W
150 W
135 W
Power cord (1 m, conventional)
C13 (for adapters 200 W and greater)
C5
SecurityTrusted Platform Module (fTPM) 2.0, rmware based
Operating systemPreinstalled
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
3
Table 1-1 Product components and their descriptions (continued)
CategoryDescription
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Pro 64
FreeDOS 3.0
ServiceabilityEnd-user replaceable parts
AC adapter
4Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
ComponentDescription
(1)Memory card readerReads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(2)Audio-out (headphone)/Audio-in (microphone)
combo jack
(3)Drive light●Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Right side5
Table 2-1 Right-side components and their descriptions (continued)
ComponentDescription
(4)USB Type-C portConnects a USB device, such as a cell phone, camera, activity
(5)RJ-45 (network) jack/status lightsConnects a network cable.
(6)USB SuperSpeed portConnects a USB device, such as a cell phone, camera, activity
(7)HDMI portConnects an optional video or audio device, such as a high-
Left side
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
●White: The network is connected.
●Amber: Activity is occurring on the network.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
Table
2-2 Left-side components and their descriptions
ComponentDescription
(1)AC adapter and battery light●White: The AC adapter is connected and the battery is fully
(2)Power connectorConnects an AC adapter.
(3)USB port with HP Sleep and ChargeConnects a USB device, provides data transfer, and even when
6Chapter 2 Getting to know your computer
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
Display
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2)Internal microphonesRecord sound.
(3)Camera lightOn: The camera is in use.
(4)CameraAllows you to video chat, record video, and record still images. Some cameras also allow
a facial recognition logon to Windows®, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
To turn on the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
ComponentDescription
(1)Touchpad zoneReads your nger gestures to move the pointer or activate items
(2)Left touchpad buttonFunctions like the left button on an external mouse.
(3)Right touchpad buttonFunctions like the right button on an external mouse.
8Chapter 2 Getting to know your computer
on the screen.
Lights
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Power light●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(3)Mute light●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area9
Button and speakers
Table 2-6 Button and speakers and their descriptions
ComponentDescription
(1)Power button●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2)SpeakersProduce sound.
10Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes specic functions when pressed in combination with
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
(5)num lock keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area11
Bottom
Table 2-8 Bottom components and their descriptions
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and o during routine operation.
Rear
Table
2-9 Rear components and their descriptions
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and o during routine operation.
12Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1)HP product name
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels13
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
ItemComponentSpare part number
(1)Display assembly
NOTE: Spare parts for display assemblies are available only at a subcomponent level.
(2)Keyboard/top cover backlit):
For a detailed list of country codes, see Keyboard/top cover on page 58.
For use in acid green modelsL72597-xx1
For use in ghost white models with a backlit keyboardL72598-xx1
For use in ghost white models with a non-backlit keyboardL72599-xx1
For use in ultra violet modelsL72600-xx1
(3)Touchpad
NOTE: The touchpad cable is available using spare part number L72707-001.
(4)Hard drive
1 TB, 7200 rpm766644-005
1 TB, 5400 rpm762990-005
(5)Hard drive connector cableL72698-001
(6)Hard drive bracketnot available as spare part
(7)FanL72702-001
(8)Heat sink for use in models with GeForce GTX 1660 Ti graphicsL81917-001
Heat sink for use in models with GeForce GTX 1650 graphicsL72701-001
Heat sink for use in models with GeForce GTX 1050 graphicsL72700-001
Thermal grease (not illustrated)L65268-001
(9)Power connector cable
200 WL72704-001
150 WL72703-001
(10)Power button/USB board
NOTE: The power button board cable is available using spare part number L72697-001.
L72709-001
For use in ghost white modelsL72694-001
For use in acid green modelsL72695-001
For use in ultra violet modelsL72696-001
(11)System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71932-xx1
AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)L71930-xx1
Computer major components15
Table 3-1 Computer major components and their descriptions (continued)
ItemComponentSpare part number
AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71931-xx1
AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)L71929-xx1
AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050)L71928-xx1