Maintenance and Service Guide
HP Pavilion Gaming 15 Laptop PC
© Copyright 2019 HP Development Company,
L.P.
AMD, Ryzen, Radeon, and Radeon Vega are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA, GeForce, and Optimus are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2019
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L83493-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
vii
Packaging and transporting guidelines .............................................................................................................. 26
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 31
Hard drive assembly .......................................................................................................................... 33
6 Removal and replacement procedures for authorized service provider parts .................................................... 35
Component replacement procedures .................................................................................................................. 35
Feet .................................................................................................................................................... 35
Battery ............................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
Touchpad ........................................................................................................................................... 40
Fans ................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
Power button/USB board .................................................................................................................. 44
System board .................................................................................................................................... 45
Speakers ............................................................................................................................................ 48
Display assembly ............................................................................................................................... 49
Power connector ............................................................................................................................... 57
Keyboard/top cover ........................................................................................................................... 58
7 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 62
Installing HP PC Hardware Diagnostics Windows ............................................................................. 62
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63
viii
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 63
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
9 Backing up, restoring, and recovering ........................................................................................................... 66
Backing up information and creating recovery media ........................................................................................ 66
Using Windows tools ......................................................................................................................... 66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 66
Restoring and recovery ........................................................................................................................................ 67
Restoring, resetting, and refreshing using Windows tools .............................................................. 67
Recovering using HP Recovery media ............................................................................................... 67
Changing the computer boot order ................................................................................................... 67
Using HP Sure Recover (select products only) .................................................................................. 68
............................................................................................................................ 64
10 Specications ............................................................................................................................................ 69
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 71
12 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74
ix
x
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion Gaming 15 Laptop PC
Model numbers: 15-ec0xxx, 15z-ec000
Processor AMD® Ryzen™ 7 3750H (2.3 GHz, turbo up to 4.0 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35
W
AMD Ryzen 5 3550H (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W
Graphics Internal graphics
AMD Radeon™ RX Vega 10 Graphics (Ryzen 7 processor)
AMD Radeon Vega™ 8 Graphics (Ryzen 5 processor)
Hybrid graphics
NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory
NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory
Supports HD decode, DX12, and HDMI
Supports Optimus™
Supports MR compatible (60 Hz frame)
Display panel 39.6 cm (15.6 in) full high-denition (FHD) (1920 × 1080), antiglare, narrow bezel
SVA 45% NTSC, 220 nits, eDP 1.2 without PSR, slim
UWVA 45% NTSC, 250 nits, eDP 1.2 without PSR, slim
UWVA 72% NTSC, 300 nits, eDP 1.2 without PSR, ultraslim
UWVA 72% NTSC, 300 nits, eDP 1.4 + PSR, 144 Hz, ultraslim
Memory Two SODIMM slots, customer accessible/upgradeable
DDR4-2400 dual channel support (DDR4-3200 bridge to DDR4-2666, DDR4-2666 downgrade to
DDR4-2400)
Supports up to 32 GB maximum system memory in the following congurations:
● 16 GB (16 GB × 1 or 8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
Storage Supports 7.0 mm/7.2 mm, 2.5 in SATA hard drives
Support for solid-state drive + hard drive
Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port
1
Table 1-1 Product components and their descriptions (continued)
Category Description
M.2 SSD expansion capability on single HDD SKU
Accelerometer/hard drive protection support
Single hard drive congurations
1 TB, 5400 rpm, 7.2 mm
Dual storage congurations
256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
M.2, NVMe solid-state drive
1 TB, PCIe-3 × 4, TLC
512 GB, PCIe-3 × 4, TLC
512 GB, PCIe, value
256 GB, PCIe-3 × 4, TLC
256 GB, PCIe, value
Audio Audio brand: Bang & Olufsen Play
Audio control panel: Bang & Olufsen Audio Control
Supports HP Audio Boost
Dual speakers
Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise
suppression
RJ-45 (network) jack Integrated 10/100/1000 NIC
Supports Network Booster
Sensors Accelerometer
Wireless networking Integrated wireless option with dual antennas (M.2/MIPI/BRI)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)
Support for Wi-Fi CERTIFIED Miracast™ devices
Ports HP Smart Plug AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jack
RJ-45 (network) jack
2 Chapter 1 Product description
High-denition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
Table 1-1 Product components and their descriptions (continued)
Category Description
USB 3.1 Gen 1 Type A port
USB 3.1 Gen 1 Type-C port (supports data transfer only)
USB 2.0 Type A port (supports HP Sleep & Charge)
Media card reader Supports microSD™/SDHC™/SDXC™
Push-push insertion/removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing devices Keyboard
Full-sized, backlit, island-style, keyboard with numeric keypad
Full-sized, non-backlit, island-style, keyboard with numeric keypad
Touchpad requirements
Clickpad with image sensor
Multitouch gestures enabled
Support for Precision Touchpad
Support for modern trackpad gestures
Taps enabled as default
Power requirements Battery
Supports a 3-cell, 52.5 Whr, 4.55 Ahr, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PRC, slim barrel, 4.5 mm)
200 W
150 W
135 W
Power cord (1 m, conventional)
C13 (for adapters 200 W and greater)
C5
Security Trusted Platform Module (fTPM) 2.0, rmware based
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End-user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Drive light ● Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Right side 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
(5) RJ-45 (network) jack/status lights Connects a network cable.
(6) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(7) HDMI port Connects an optional video or audio device, such as a high-
Left side
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
● White: The network is connected.
● Amber: Activity is occurring on the network.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
Table
2-2 Left-side components and their descriptions
Component Description
(1) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
(2) Power connector Connects an AC adapter.
(3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
6 Chapter 2 Getting to know your computer
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
Display
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow
a facial recognition logon to Windows®, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
on the screen.
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 9
Button and speakers
Table 2-6 Button and speakers and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Speakers Produce sound.
10 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and o during routine operation.
Rear
Table
2-9 Rear components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly
NOTE: Spare parts for display assemblies are available only at a subcomponent level.
(2) Keyboard/top cover backlit):
For a detailed list of country codes, see Keyboard/top cover on page 58.
For use in acid green models L72597-xx1
For use in ghost white models with a backlit keyboard L72598-xx1
For use in ghost white models with a non-backlit keyboard L72599-xx1
For use in ultra violet models L72600-xx1
(3) Touchpad
NOTE: The touchpad cable is available using spare part number L72707-001.
(4) Hard drive
1 TB, 7200 rpm 766644-005
1 TB, 5400 rpm 762990-005
(5) Hard drive connector cable L72698-001
(6) Hard drive bracket not available as spare part
(7) Fan L72702-001
(8) Heat sink for use in models with GeForce GTX 1660 Ti graphics L81917-001
Heat sink for use in models with GeForce GTX 1650 graphics L72701-001
Heat sink for use in models with GeForce GTX 1050 graphics L72700-001
Thermal grease (not illustrated) L65268-001
(9) Power connector cable
200 W L72704-001
150 W L72703-001
(10) Power button/USB board
NOTE: The power button board cable is available using spare part number L72697-001.
L72709-001
For use in ghost white models L72694-001
For use in acid green models L72695-001
For use in ultra violet models L72696-001
(11) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71932-xx1
AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71930-xx1
Computer major components 15
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71931-xx1
AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71929-xx1
AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L71928-xx1
(12) Solid-state drive (M.2):
1 TB, PCIe, Gen 3 × 4 L72515-001
512 GB, PCIe, Gen 3 × 4 L71936-001
512 GB, PCIe, Gen 3 × 2 L71934-001
256 GB, PCIe, Gen 3 × 4 L71935-001
256 GB, PCIe, Gen 3 × 2 L71933-001
128 GB, PCIe, Gen 3 × 2 L71937-001
Thermal plate for solid-state drive L84067-001
(13) Memory modules (DDR4-2666):
8 GB 937236-855
4 GB L10598-855
(14) WLAN module (Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5) L44796-005
(15) Battery (3 cell, 52 Whr) L48495-005
(16) Speakers L72708-001
(17) Bottom cover
For use in ghost white models L72705-001
For use in acid green and ultra violet models L72706-001
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Table 3-2 Display components and their descriptions
Item Component Spare part number
(1) Display bezel L72717-001
(2) Display panel (includes display cover adhesive and bezel tape):
220 nits, slim (3.2 mm) L71938-001
250 nits, slim (3.2 mm) L71939-001
300 nits, eDP 1.2, ultraslim (2.6 mm) L71940-001
300 nits, eDP 1.4, ultraslim (2.6 mm) L71941-001
(3) Display hinges (includes left and right hinges) L72710-001
(4) Webcam/microphone module (includes display cover adhesive and bezel tape) L72721-001
(5) Display panel and camera cable (includes display cover adhesive and bezel tape):
For use in models without a 144 Hz display L72719-001
For use in models with a 144 Hz display L72720-001
(6) Wireless antennas (includes display cover adhesive and bezel tape) L75188-001
(7) Display back cover (includes bezel tape)
For use in ghost white models with a 3.2 mm display panel L72711-001
For use in acid green models with a 3.2 mm display panel L72713-001
Display assembly subcomponents 17
Cables
Table 3-2 Display components and their descriptions (continued)
Item Component Spare part number
For use in ultra violet models with a 3.2 mm display panel L72715-001
For use in ghost white models with a 2.6 mm display panel L72712-001
For use in acid green models with a 2.6 mm display panel L72714-001
For use in ultra violet models with a 2.6 mm display panel L72716-001
Table 3-3 Cables and their descriptions
Item Component Spare part number
(1) Touchpad cable L72707-001
(2) Power button/USB board cable L72697-001
(3) Power connector cable
200 W models L72704-001
150 W models L72703-001
18 Chapter 3 Illustrated parts catalog
Mass storage devices
Table 3-4 Mass storage devices and their descriptions
Item Component Spare part number
(1) Hard drive
1 TB, 7200 rpm 766644-005
1 TB, 5400 rpm 762990-005
(2) Hard drive brackets not available as spare part
(3) Hard drive connector/cable L72698-001
(4) Solid-state drive (M.2)
1 TB, PCIe, Gen 3 × 4 L72515-001
512 GB, PCIe, Gen 3 × 4 L71936-001
512 GB, PCIe, Gen 3 × 2 L71934-001
256 GB, PCIe, Gen 3 × 4 L71935-001
256 GB, PCIe, Gen 3 × 2 L71933-001
128 GB, PCIe, Gen 3 × 2 L71937-001
Mass storage devices 19
Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter (PFC, slim, 4.5 mm):
200 W L00818-850
150 W L32661-001
135 W L15534-001
Rubber Foot Kit (left and right) L72718-001
External optical drive 747080-001
HDMI-to-VGA adapter 701943-001
Thermal grease L65268-001
Thermal plate for solid-state drive L84067-001
Screw Kit L72722-001
Power cord (C5, 1.0 m):
For use in Argentia L19357-001
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Power cord (C13, 1.0 m):
For use in Argentina L22104-001
For use in Australia L22339-001
For use in Denmark L22334-001
For use in Europe L22333-001
20 Chapter 3 Illustrated parts catalog
Table 3-5 Miscellaneous parts and their descriptions (continued)
Component Spare part number
For use in India L22343-001
For use in Israel L22335-001
For use in Italy/Chile L22103-001
For use in Japan L22344-001
For use in North America L22331-001
For use in the People’s Republic of China L22341-001
For use in South Africa L22337-001
For use in South Korea L22340-001
For use in Switzerland L22336-001
For use in Taiwan L22342-001
For use in Thailand L22338-001
For use in the United Kingdom L22332-001
Miscellaneous parts 21
4 Removal and replacement procedures
preliminary requirements
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Non-conductive, non-marking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 23
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
24 Chapter 4 Removal and replacement procedures preliminary requirements
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
Electrostatic discharge information 25
● Static-dissipative table or oor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures 27
Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
Bottom cover for use in acid green models L72705-001
Bottom cover for use in ghost white and ultra violet models L72706-001
Before removing the bottom cover, follow this step:
▲ Prepare the computer for disassembly (Preparation for disassembly on page 27).
Remove the bottom cover:
1. Remove the three Phillips M2.0 × 5.0 screws (1) from the bottom edge of the bottom cover.
2. Remove the four Phillips M2.5 × 12.0 screws (2) from the top edge of the bottom cover.
3. Insert a non-marking, non-conductive tool into the seam at the bottom of the computer (1), and then
pull the tool along the seam to release the bottom cover (2).
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Pull the bottom cover o the computer (3).
Reverse this procedure to install the bottom cover.
Component replacement procedures 29
Solid-state drive
Table 5-2 Solid-state drive descriptions and part numbers
Description Spare part number
1 TB, PCIe, Gen 3 × 4 L72515-001
512 GB, PCIe, Gen 3 × 4 L71936-001
512 GB, PCIe, Gen 3 × 2 L71934-001
256 GB, PCIe, Gen 3 × 4 L71935-001
256 GB, PCIe, Gen 3 × 2 L71933-001
128 GB, PCIe, Gen 3 × 2 L71937-001
Thermal plate for solid-state drive L84067-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 3.0 screw (1), lift the metal cover o the drive (2), and then pull the drive
from the socket (3).
Reverse this procedure to install the solid-state drive.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Memory module
Table 5-3 Memory descriptions and part numbers
Description Spare part number
Memory module, 8 GB 937236-855
Memory module, 4 GB L10598-855
Before removing the memory modules, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 37).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module. Do not bend the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
Component replacement procedures 31
3. Gently press down on the module edges until the side retention clips snap into place (3).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive assembly
Table 5-4 Hard drive and connector descriptions and part numbers
Description Spare part number
Hard drive, 1 TB, 7200 rpm 766644-005
Hard drive, 1 TB, 5400 rpm 762990-005
Hard drive connector/cable L72698-001
Before removing the hard drive assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the hard drive assembly:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the hard drive assembly to the computer.
3. Lift the hard drive assembly out of the computer (3).
Component replacement procedures 33
4. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from the
bracket, and then remove the bracket from the hard drive (2). Disconnect the connector from the drive
(3).
Reverse this procedure to reassemble and install the hard drive.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Feet
Table 6-1 Feet description and part number
Description Spare part number
Rubber Foot Kit L72718-001
Before removing the feet, follow these steps:
▲ Prepare the computer for disassembly (Preparation for disassembly on page 27).
Remove the feet:
▲ Peel the feet o the bottom of the computer.
Component replacement procedures 35
Reverse this procedure to install the feet.
36 Chapter 6 Removal and replacement procedures for authorized service provider parts
Battery
Table 6-2 Battery description and part number
Description Spare part number
Battery (3 cell, 52 Whr) L48495-005
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove the four Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer.
3. Remove the battery from the computer (3).
Reverse this procedure to install the battery.
Component replacement procedures 37
WLAN module
Table 6-3 WLAN module description and part number
Description Spare part number
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the WLAN module:
1. Remove the plastic protector from on top of the antenna terminals on the WLAN module (1).
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white
WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable
connects to the WLAN module #1/Aux terminal.
3. Remove the Phillips M2.0 × 2.5 screw (3) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
4. Remove the WLAN module (4) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
Reverse this procedure to install the WLAN module.
Component replacement procedures 39
Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available
using spare part number L72707-001.
Table 6-4 Touchpad description and part number
Before removing the touchpad , follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 37).
Remove the touchpad:
1. Disconnect the cable from the ZIF connector on the system board (1).
2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer.
3. Remove the touchpad bracket from the computer (3).
4. Move the keyboard cable out of the way from on top of the touchpad (4).
Description Spare part number
Touchpad L72709-001
5. Remove the three broadhead Phillips M2.0 × 2.0 screws (5) that secure the touchpad to the computer.
6. Remove the touchpad from the computer (6).
Reverse this procedure to install the touchpad.
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fans
Table 6-5 Fan description and part number
Description Spare part number
Fans L72702-001
Before removing the fans, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the fans:
1. Disconnect the fan cables from the system board (1).
2. Remove the power connector cable from the clips in the right fan (2).
3. Remove the ve Phillips M2.0 × 3.5 screws (3) that secure the fans to the computer.
4. Remove the fans from the computer (4).
Reverse this procedure to install the fans.
Component replacement procedures 41
Heat sink
Table 6-6 Heat sink and thermal pad descriptions and part numbers
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the heat sink:
1. Remove the WLAN antenna cable tape from the heat sink (1).
2. Remove the eight Phillips M2.0 × 3.5 screws (2) in the order indicated on the heat sink.
3. Remove the heat sink from the computer (3).
Description Spare part number
Heat sink for use in models with GeForce GTX 1660 Ti graphics L81917-001
Heat sink for use in models with GeForce GTX 1650 graphics L72701-001
Heat sink for use in models with GeForce GTX 1050 graphics L72700-001
Thermal grease L65268-001
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Clean and reapply thermal grease to the surfaces of the heat sink (2) and system board components (1)
each time the heat sink is removed. Replace the thermal pads on the heat sink (4), noting their
associated locations on the system board (3).
Reverse this procedure to install the heat sink.
Component replacement procedures 43
Power button/USB board
Table 6-7 USB board description and part number
Description Spare part number
Power button/USB board for use in ghost white models L72694-001
Power button/USB board for use in acid green models L72695-001
Power button/USB board for use in ultra violet models L72696-001
Before removing the power button/USB board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
4. Remove the hard drive (see Hard drive assembly on page 33).
Remove the power button/USB board:
1. Disconnect the cable from the ZIF connector on the power button/USB board (1).
2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.
3. Remove the power button/USB board from the computer (3).
Reverse this procedure to install the power button/USB board.
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 6-8 System board descriptions and part numbers
Description Spare part number
AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71932-xx1
AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71930-xx1
AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71931-xx1
AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71929-xx1
AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L71928-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
4. Remove the hard drive (see Hard drive assembly on page 33).
5. Remove the fans (see Fans on page 41).
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● Memory modules (Memory module on page 31)
● Solid-state drive (Solid-state drive on page 30
● WLAN/Bluetooth module (WLAN module on page 38)
● Heat sink (Heat sink on page 42)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) WLAN module antennas
(2) Speaker cable
(3) Power connector cable
(4) Power button/USB board cable (ZIF) (from power button/USB board)
(5) Release the power button/USB board cable from adhesive to chassis
(6) Display cable (ZIF)
(7) Touchpad cable (ZIF)
(8) Keyboard backlight (ZIF)
(9) Keyboard cable (ZIF)
Component replacement procedures 45
2. Remove the ve Phillips M2.0 × 3.5 screws that secure the system board to the computer.
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Lift the right side of the system board (1), and then pull the system board to the right to remove it from
the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 47
Speakers
Table 6-9 Speaker description and part number
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
4. Remove the fans (see Fans on page 41).
5. Remove the system board (see System board on page 45).
Remove the speakers:
1. Remove the two broadhead Phillips M2.0 × 2.0 screws (1) that secure the speakers to the computer.
2. Remove the speakers from the computer (2).
Description Spare part number
Speakers L72708-001
Reverse this procedure to install the speakers.
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
NOTE: The display assembly is available as a spare part only at the subcomponent level.
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
Remove the display assembly:
1. Open the display and position it hanging down o side of a table (1).
2. Disconnect the antenna cables from the WLAN module (2), and then remove the antenna cables from
the tape that secure them to the heat sink (3).
3. Disconnect the display cable from the system board ZIF connector (4), and then remove the display
cable from its routing path around the fan and hard drive (5).
4. Remove the three Phillips M2.5 × 5.0 screws (1) from each hinge.
Component replacement procedures 49
5. Separate the display from the computer (2).
6. If it is necessary to replace display assembly subcomponents, rst remove the bezel:
a. Insert a non-marking, non-conductive tool into the seam at the bottom of the bezel and pull to
release the bezel from the display (1).
b. Release the top edge of the display bezel (2) from the display assembly.
IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
c. Release the left and right edges of the display bezel (3) from the display assembly.
d. Release the bottom edge of the display bezel (4) from the display assembly.
50 Chapter 6 Removal and replacement procedures for authorized service provider parts
e. Remove the display bezel (5).
The display bezel is available using spare part number L72717-001.
7. If it is necessary to remove the display panel:
a. Use tweezers to pull and roll the tape that routes behind both the left and right sides of the display
panel (1).
b. As you pull the tape out from behind the panel, roll the tape around the tweezers (2).
NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid
tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezers helps
avoid tearing the tape.
Component replacement procedures 51
c. After tape is completely removed from behind both sides of the panel, rotate the panel over next to
the display back cover (3).
52 Chapter 6 Removal and replacement procedures for authorized service provider parts
d. Peel the tape o the connector on the back of the panel (1), and then disconnect the cable from
the display panel (2).
The display panel is available using spare part number L71938-001 for 220 nit, slim (3.2 mm)
panels, L71939-001 for 250 nit, slim (3.2 mm) panels, L71940-001 for 300 nit, eDP 1.2, ultraslim
(2.6 mm) panels, and L71941-001 for 300 nit, eDP 1.4, ultraslim (2.6 mm) panels.
8. If it is necessary to remove the display hinges:
a. Remove the four Phillips M2.0 × 2.5 screws (1) from the bottom of each hinge.
b. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge.
Component replacement procedures 53
c. Remove the display hinges from the display (3).
The display hinges are available using spare part number L72710-001.
9. If it is necessary to remove the webcam module:
▲ Lift evenly on both sides of the webcam module to detach the it from the display back cover (1),
and the disconnect the cable from the module (2). (The webcam module is attached to the display
back cover with double-sided adhesive.)
The webcam is available using spare part number L72721-001.
54 Chapter 6 Removal and replacement procedures for authorized service provider parts
10. If it is necessary to remove the display panel cable:
▲ Peel the cable from the adhesive that secures it to the back of the display panel (1), and then
remove the cable (2).
The display cable is available using spare part number L72719-001 for models without a 144 Hz
display and L72720-001 for models with a 144 Hz display.
11. If it is necessary to remove the wireless antennas:
a. Peel the antennas o the top of the display back cover (1).
b. Remove the antenna cables from the sides and bottom of the display back cover (2).
The wireless antennas are available using spare part number L75188-001.
Component replacement procedures 55
12. Use the following image to determine proper cable routing when reassembling the display.
The display back cover is available using the following spare part numbers:
L72711-001: Ghost white models with a 3.2 mm display panel
L72713-001: Acid green models with a 3.2 mm display panel
L72715-001: Ultra violet models with a 3.2 mm display panel
L72712-001: Ghost white models with a 2.6 mm display panel
L72714-001: Acid green models with a 2.6 mm display panel
L72716-001: Ultra violet models with a 2.6 mm display panel
Reverse these procedure to reassemble and install the display assembly.
56 Chapter 6 Removal and replacement procedures for authorized service provider parts
Power connector
Table 6-10 Power connector description and part number
Description Spare part number
Power connector for use in 200 W models L72704-001
Power connector for use in 150 W models L72703-001
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Disconnect the battery (see Battery on page 37).
4. Remove the display assembly (see Display assembly on page 49).
Remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from its routing path around the hard drive and fan (2).
3. Use a tool to release the connector (3), and then remove it from the computer.
Reverse this procedure to install the power connector cable.
Component replacement procedures 57
Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the rst table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 6-11 Keyboard/top cover description and part number
Description Spare part number
Keyboard/top cover for use in acid green models L72597-xx1
Keyboard/top cover for use in ghost white models with a backlit keyboard L72598-xx1
Keyboard/top cover for use in ghost white models with a non-backlit keyboard L72599-xx1
Keyboard/top cover for use in ultra violet models (available only for the following countries: -001, -281, AB1, -AD1)
L72600-xx1
Table 6-12 Keyboard country codes
For use in country or
region
Belgium -A41 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France -051 Portugal -131 Thailand -281
French Canada -DB1 Romania -271 Turkey -141
Germany -041 Russia -251 Ukraine -BD1
Greece -151 Saudi Arabia -171 United Kingdom -031
Hungary -211 Slovenia -BA1 United States -001
Spare part
number
-FL1 Latin America -161 Switzerland -BG1
-DH1 The Netherlands -B31 Taiwan -AB1
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
58 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
Starting Setup Utility (BIOS) 59
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
60 Chapter 7 Using Setup Utility (BIOS)
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 61.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 61
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
- or -
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le downloads, double-
click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 63.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
62 Chapter 8 Using HP PC Hardware Diagnostics
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 63.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 63
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
64 Chapter 8 Using HP PC Hardware Diagnostics
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 66).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 66).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 66).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 66).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
66 Chapter 9 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 66.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 66.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Restoring and recovery 67
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specic device drivers
●
Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
68 Chapter 9 Backing up, restoring, and recovering
10 Specications
Table 10-1 Computer specications
Metric U.S.
Computer dimensions
Width 360.0 mm 14.17 in
Depth 257.0 mm 10.12 in
Height 23.5 mm 0.93 in
Weight (solid-state drive models) 2252.0 g 4.96 lbs
Weight (hard drive models) 2342.0 g 5.16 lbs
Input power Rating
Operating voltage and current 19.5 V dc @ 6.9 A – 135 W
Temperature
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
69
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
70 Chapter 11 Power cord set requirements
Requirements for specic countries and regions
Table 11-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 71
Table 11-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
72 Chapter 11 Power cord set requirements
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
73
Index
A
AC adapter and battery light,
identifying 6
action keys
identifying 11
antenna
removal 55
antennas
spare part number 55
audio, product description 2
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 5
B
back cover
spare part number 17
backup, creating 66
backups 66
battery
removal 37
spare part number 16, 37
bezel
spare part number 17, 51
BIOS
determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
Bluetooth label 13
boot order, changing 67
bottom components 12
bottom cover
removal 28
spare part number 28
bottom cover, spare part numbers
16
buttons
left touchpad 8
power 10
right touchpad 8
C
camera
identifying 7
camera light, identifying 7
caps lock light, identifying 9
cautions
electrostatic discharge 23
components
bottom 12
display 7
keyboard area 8
left side 6
rear 12
right side 5
computer major components 14
connectors
power 6
D
display assembly
removal 49
display back cover
spare part number 56
display cable
removal 55
display components 7
display panel
product description 1
removal 51
spare part numbers 17, 53
display panel cable
spare part numbers 17, 55
drive light, identifying 5
E
electrostatic discharge (ESD) 23
preventing damage 24
esc key, identifying 11
F
fans
removal 41
spare part number 15, 41
feet
removal 35
spare part number 35
fn key, identifying 11
G
graphics, product description 1
grounding methods 25
guidelines
packaging 26
transporting 26
workstation 23
H
hard drive
spare part number 15, 19
hard drive assembly
removal 33
spare part number 33
hard drive brackets
illustrated 19
hard drive connector
spare part number 15
hard drive connector/cable
spare part number 19, 33
HDMI port
identifying 6
heat sink
removal 42
spare part number 15, 42
hinge
removal 53
spare part number 54
hinges
spare part number 17
HP PC Hardware Diagnostics UEFI
downloading 63
starting 63
using 62
HP PC Hardware Diagnostics Windows
downloading 61
installing 62
using 61
HP Recovery media
recovery 67
HP Sure Recover 68
I
integrated numeric keypad,
identifying 11
74 Index
internal card expansion, product
description 3
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 6
RJ-45 (network) 6
K
keyboard/pointing devices, product
description 3
keyboard/top cover
removal 58
spare part numbers 15, 58
keypad, integrated numeric 11
keys
action 11
esc 11
fn 11
num lock 11
Windows 11
L
labels
Bluetooth 13
regulatory 13
serial number 13
service 13
wireless certication 13
WLAN 13
left side components 6
lights
AC adapter and battery 6
camera 7
caps lock 9
drive 5
mute 9
power 9
RJ-45 (network) status 6
M
media card reader, product
description 3
memory module
removal 31
spare part numbers 31
memory, product description 1
microphone
product description 2
model name 1
mute light, identifying 9
N
network jack, identifying 6
O
operating system, product
description
P
packaging guidelines 26
ports
HDMI 6
product description 2
USB port with HP Sleep and
Charge 6
USB SuperSpeed 6
USB Type-C 6
power button board
spare part number 15
power button, identifying 10
power button/USB board
removal 44
spare part numbers 44
power connector
identifying 6
power connector cable
removal 57
spare part number 15, 57
power cord
requirements for all countries
70
requirements for specic
countries and regions 71
set requirements 70
spare part numbers 20
power lights, identifying 9
power requirements, product
description 3
processor, product description 1
product description
audio 2
display panel 1
graphics 1
internal card expansion 3
keyboard/pointing devices 3
media card reader 3
memory 1
3
microphone 2
operating system 3
ports 2
power requirements 3
processors 1
product name 1
RJ-45 (network) jack 2
security 3
sensors 2
serviceability 4
storage 1
video 2
wireless networking 2
product name 1
product name and number,
computer 13
R
recovery 66
discs 67
HP Recovery partition 67
media 67
USB ash drive 67
recovery media
creating using HP Cloud Recovery
Download Tool 66
creating using Windows tools 66
regulatory information
regulatory label 13
wireless certication labels 13
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 64
using 64
removal/replacement
procedures 27
removal/replacement procedures
35
restoring 66
right side components 5
RJ-45 (network) jack, identifying 6
RJ-45 (network) jack, product
description 2
RJ-45 (network) status lights,
identifying 6
S
Screw Kit, spare part number 20
security, product description 3
sensors, product description 2
Index 75
serial number, computer 13
service labels, locating 13
serviceability, product description 4
slots
memory card reader 5
solid-state drive
removal 30
spare part number 16, 19
spare part numbers 30
speakers
identifying 10
removal 48
spare part number 16, 48
special keys, using 11
static electricity 24
storage, product description 1
system board
removal 45
spare part numbers 45
system restore point, creating 66
T
touchpad
removal 40
settings 8
spare part numbers 15, 40
touchpad buttons
identifying 8
touchpad cable, spare part number
15, 40
touchpad zone, identifying 8
transporting guidelines 26
traveling with the computer 13
Windows
backup 66
recovery media 66
system restore point 66
Windows key, identifying 11
Windows tools, using 66
wireless antennas
spare part number 55
wireless certication label 13
wireless netowrking, product
description
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 38
spare part numbers 16, 38
workstation guidelines 23
2
U
USB port with HP Sleep and Charge,
identifying 6
USB SuperSpeed port, identifying 6
USB Type-C port, identifying 6
V
vents, identifying 12
video, product description 2
W
webcam
spare part number 54
webcam module
removal 54
webcam/microphone module
spare part number 17
76 Index
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