HP Pavilion g4 Maintenance and Service Guide

HP Pavilion g4 Notebook PC

Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel, Intel Centrino, Intel Core, and Pentium
are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft,
Windows, and Windows 7 are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: February 2012

Second Edition: June 2012

Document Part Number: 677591-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Top ....................................................................................................................................................... 7

Buttons and speakers .......................................................................................................... 7

Keys ..................................................................................................................................... 8

Lights ................................................................................................................................... 9

TouchPad .......................................................................................................................... 10

Left side .............................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Bottom components ........................................................................................................................... 13

3 Illustrated parts catalog ............................................................................................................................... 14

Service label ....................................................................................................................................... 14

Computer major components ............................................................................................................. 15

Display assembly subcomponents ..................................................................................................... 19

Mass storage devices ......................................................................................................................... 20

Miscellaneous parts ............................................................................................................................ 21

Sequential part number listing ............................................................................................................ 22

4 Removal and replacement procedures ....................................................................................................... 27

Preliminary replacement requirements ............................................................................................... 27

Tools required .................................................................................................................... 27

Service considerations ....................................................................................................... 27

Plastic parts ....................................................................................................... 27

Cables and connectors ..................................................................................... 27

Drive handling ................................................................................................... 28

Grounding guidelines ......................................................................................................... 28

Electrostatic discharge damage ........................................................................ 28

Packaging and transporting guidelines ............................................. 30

Component replacement procedures ................................................................................................. 31

Service label ...................................................................................................................... 32

Computer feet .................................................................................................................... 33

Battery ............................................................................................................................... 34

Service door ....................................................................................................................... 35

v

Optical drive ....................................................................................................................... 36

Hard drive .......................................................................................................................... 39

Memory module ................................................................................................................. 41

WLAN module .................................................................................................................... 44

Keyboard ........................................................................................................................... 46

Top cover ........................................................................................................................... 49

Speakers ............................................................................................................................ 52

Power button board ........................................................................................................... 53

TouchPad button board ..................................................................................................... 54

TouchPad LED board ........................................................................................................ 56

Display assembly ............................................................................................................... 57

Optical drive cable ............................................................................................................. 64

USB board ......................................................................................................................... 66

Power connector ................................................................................................................ 67

System board ..................................................................................................................... 68

RTC battery ....................................................................................................................... 70

Fan and heat sink .............................................................................................................. 71

PCH heat sink .................................................................................................................... 74

Processor ........................................................................................................................... 76

5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 78

Starting Setup Utility (BIOS) ............................................................................................................... 78

Updating the BIOS ............................................................................................................................. 78

Determining the BIOS version ........................................................................................... 78

Downloading a BIOS update ............................................................................................. 79

Using System Diagnostics .................................................................................................................. 80

6 Specifications ................................................................................................................................................ 81

Computer specifications ..................................................................................................................... 81

35.6 cm (14.0 in), display specifications ............................................................................................. 82

Hard drive specifications .................................................................................................................... 82

DVD±RW SuperMulti Double-Layer Combination Drive specifications .............................................. 83

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications ............................................... 84

7 Backing up, restoring, and recovering ....................................................................................................... 85

Creating backups ............................................................................................................................... 85

Creating recovery media to recover the original system .................................................... 85

What you need to know ..................................................................................... 85

Creating the recovery media ............................................................ 86

Creating system restore points .......................................................................................... 86

vi

What you need to know ..................................................................................... 86

Creating a system restore point ........................................................................ 86

Backing up system and personal information .................................................................... 86

Tips for a successful backup ............................................................................. 87

What you need to know ..................................................................................... 87

Creating a backup using Windows Backup and Restore .................................. 87

Restore and recovery ......................................................................................................................... 88

Restoring to a previous system restore point .................................................................... 88

Restoring specific files ....................................................................................................... 88

Restoring specific files using Windows Backup and Restore ............................ 88

Recovering the original system using HP Recovery Manager ........................................... 88

What you need to know ..................................................................................... 88

Recovering using HP Recovery partition (select models only) ......................... 89

Recovering using the recovery media ............................................................... 89

Changing the computer boot order ................................................... 89

8 Power cord set requirements ...................................................................................................................... 91

Requirements for all countries ............................................................................................................ 91

Requirements for specific countries and regions ............................................................................... 92

9 Recycling ....................................................................................................................................................... 94

Index ................................................................................................................................................................... 95

vii

viii

1 Product description

Category Description

Product Name HP Pavilion g4 Notebook PC

Processors Next Generation Intel® Core™ i7 processors:

Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache,

Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual

Next Generation Intel Core i5 processors:

Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache, dual

Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual

Next Generation Intel Core i3 processors:

Intel Core i3-3110M (2.4 GHz 1600 MHz/3 MB L3 cache, dual core, 35 W)

2nd Generation Intel Core i5 processors:

Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/

2nd Generation Intel Core i3 processors:

Intel Core i3-2370M (2.4 GHz, 1333 MHz/3 MB L3 cache, dual core 35 W)

Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)

Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)

quad core, 35 W)

core, 35 W)

core, 35 W)

core, 35 W)

3.0 MB L3 cache, dual core, 35 W)

Intel Pentium® processors:

Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W)

Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W)

Pentium B950 processor (2.1 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W)

Chipset Intel HM76 Express chipset

Graphics Internal graphics (UMA):

Intel HD Graphics 4000 on computer models equipped with a Next Generation Intel

●

Core processor (Intel Core i7, i5, i3)

Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel

●

Core processor (Intel Core i5-2450M or i3), supports DX10

Intel HD Graphics on computer models equipped with an Intel Pentium processor,

●

supports DX10

1

Category Description

Switchable discrete graphics:

AMD Radeon HD 7670M with 2 GB of dedicated video memory (128 MB × 16

●

DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11,
HDMI, and PX5

AMD Radeon HD 7670M with 1 GB of dedicated video memory (64 MB × 16 DDR3

●

@ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11, HDMI,
and PX5

Display panel 35.6 cm (14.0 in), high-definition (HD), light-emitting diode (LED), SVA BrightView

(1366×768) display; typical brightness: 200 cd/m

2

(nits)

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports 16:9 ultra-wide aspect ratio

Memory Two customer-accessible/upgradable SODIMM memory module slots

Supports dual-channel memory

Supports up to 8 GB of system RAM

DDR3-1600 MHz Dual Channel support for a Next Generation Intel Core processor

DDR3-1333 MHz support (DDR3-1600 downgrade to DDR3-1333), for a 2nd Generation

Intel Core processor (Intel Core i5-2450M or Intel Core i3) or Pentium processor

Supports the following configurations:

8192 MB total system memory (4096 MB × 2) (no support for 32 bit operating

●

system)

● 6144 MB total system memory (4096 MB × 1 + 2048 MB × 1) (no support for 32 bit

operating system)

4096 MB total system memory (4096 MB × 1 or 2048 × 2)

●

2048 MB total system memory (2048 MB × 1)

●

Hard drives Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses

Customer-accessible

Serial ATA (SATA)

Supports HP 3D Drive Guard

Supports the following single hard drive configurations:

Optical drive Fixed

SATA

2 Chapter 1 Product description

1 TB, 5400 rpm, 9.5 mm

●

750 GB, 7200 rpm, 9.5 mm

●

● 750 GB, 5400 rpm, 9.5 mm

640 GB, 5400 rpm, 9.5 mm

●

500 GB, 7200 rpm, 9.5 mm

●

500 GB, 5400 rpm, 9.5 mm

●

320 GB, 7200 rpm, 7.0 mm

●

320 GB, 5400 rpm, 7.0 mm

●

Category Description

12.7 mm tray load

Customer-accessible

Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

Supports DVD±RW Super Multi Double-Layer Combination Drive

Supports zero-power optical drive

Audio and video One digital microphone

HD audio

Supports Dolby Advanced Audio v2

Two Altec Lansing speakers

Supports Microsoft® Premium requirements

VGA webcam (fixed, no tilt) with activity LED, 640×480 by 24 frames per second

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for Intel Wireless Display and Wireless Music

Customer-accessible

Support for the following WLAN formats:

Broadcom 4313 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 combination

●

adapter

● Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination

adapter (select models only)

Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0

●

combination adapter

● Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth

4.0 combination adapter (select models only)

Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter (select models only)

●

Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS combination

●

adapter

Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter

●

External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting

the following digital card formats:

MultiMediaCard (MMC)

●

● Secure Digital (SD) Memory Card

Secure Digital High Capacity (SDHC) Memory Card

●

Secure Digital Extended Capacity (SDXC) Memory Card

●

Internal media card One half-size Mini Card slot for WLAN

3

Category Description

Ports

Keyboard/pointing devices Full-size, island-style keyboard:

TouchPad with two buttons:

Audio-in (digital microphone)

●

Audio-out (stereo headphone)

●

HDMI version 1.4 supporting up to 1920×1200 @ 60Hz, 24 bits per pixel (bpp)

●

HP Smart AC power adapter

●

● RJ-45 (Ethernet, includes link and activity lights)

● USB 3.0 (2 ports)

USB 2.0 (1 port)

●

VGA (Dsub 15 pin) supporting:

●

2048×1536 external resolution @ 75Hz

◦

Hot plug and unplug and auto-detection for correct output to wide-aspect

◦

versus standard aspect video

Textured black

●

3-coat paint white

●

3-coat paint white IMR, lattice and colored legend for butterfly blossom

●

Multitouch gesture support enabled as default

●

Taps enabled by default

●

Power requirements HP Smart AC adapter:

90 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug

●

with ground pin, supports 3-pin DC connector) (for computer models equipped with
a graphics subsystem with switchable discrete memory only)

65 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug

●

with ground pin, supports 3-pin DC connector) (for computer models equipped with
a graphics subsystem with UMA memory only)

Support for the following batteries:

6 cell, 47 Whr, 2.20 Ah, Li-ion battery

●

6 cell, 55 Whr 2.55 Ah, Li-ion battery (select models only)

●

Supports fast charge

Security Security cable slot

4 Chapter 1 Product description

Category Description

Operating system Preinstalled:

Windows 7® Professional 64 bit

●

Windows 7 Home Premium 64 bit

●

Windows 7 Home Basic 64 bit

●

● FreeDOS

● SUSE Linux

Serviceability End-user replaceable parts:

AC adapter

●

Battery

●

Hard drive

●

● Keyboard

● Memory modules (2)

Optical drive

●

WLAN module

●

5

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

(2) Internal microphone Records sound.

(3) Webcam Records video and captures still photographs. .

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support (or for
SUSE Linux, double-click the HP Documents icon located on the desktop),

with WLAN devices.

6 Chapter 2 External component identification

Top

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep (or Suspend).

When the computer is in the Sleep (or Suspend) state,

●

press the button briefly to exit Sleep (or Suspend).

When the computer is in Hibernation, press the button

●

down briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or see the HP User Guide.

Top 7

Keys

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Displays system information when pressed in combination

(3)

(4) Action keys Execute frequently used system functions.

(5)

Operating system logo key Displays the operating system menu.

Operating system applications key Displays a shortcut menu for items beneath the cursor.

with the fn key (select models only).

with the esc key (select models only).

8 Chapter 2 External component identification

Lights

Component Description

(1)

(2) Caps lock light White: Caps lock is on, which switches the keys to all capital

(3)

(4)

(5) TouchPad light

Power light

Mute light ● Amber: Computer sound is off.

Wireless light

White: The computer is on.

●

Blinking white: The computer is in the Sleep (or

●

Suspend) state, which is an energy-saving mode. The
computer shuts off power to the display and other
unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount
of power.

letters.

Off: Computer sound is on.

●

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.

● Amber: All wireless devices are off.

Amber: The TouchPad is off (select models only).

●

Off: The TouchPad is on (select models only).

●

Top 9

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Amber: The TouchPad is off (select models only).

●

Off: The TouchPad is on (select models only).

●

on the screen.

10 Chapter 2 External component identification

Left side

Component Description

(1)

(2) Vents (2) Enable airflow to cool internal components.

(3)

(4)

(5)

(6)

(7)

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio
device.

RJ-45 (network) jack Connects a network cable.

USB 3.0 ports (2) Connect optional USB 3.0 compatible devices and provide

enhanced USB power performance.

Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

(8)

Digital Media Slot Supports the following digital card formats:

SD Memory Card

●

SDXC Memory Card

●

SDHC Memory Card

●

● MMC

Left side 11

Right side

Component Description

(1) Optical drive Reads and writes to an optical disc.

(2) Optical drive light

(3) Optical drive eject button Releases the disc tray.

(4)

(5)

(6)

(7) AC adapter light

Power light

Hard drive light

USB 2.0 port Connects an optional USB 2.0 compatible device.

Green or amber: The optical drive is being accessed.

●

Off: The optical drive is idle.

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep (or

●

Suspend) state, which is an energy-saving mode. The
computer shuts off power to the display and other
unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount
of power.

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive (select models only).

White: The AC adapter is connected and the battery is

●

charged.

Blinking white: The battery has reached a low battery

●

level.

Amber: The AC adapter is connected and the battery

●

is charging.

Off: The computer is using DC power.

●

(8)

(9)

Power connector Connects an AC adapter.

Security cable slot Attaches an optional security cable to the computer.

12 Chapter 2 External component identification

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

Bottom components

Component Description

(1) Battery bay Holds the battery.

(2)

(3) Vents (5) Enable airflow to cool internal components.

(4)

Battery release latch Releases the battery from the battery bay.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Service door The service door provides access to the keyboard, optical

drive, solid state drive/hard drive bay, wireless
compartment and memory module compartment.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact customer support.

Bottom components 13

3 Illustrated parts catalog

Service label

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service label.

Item Description Function

(1) Product name This is the model name for the computer.

(2) Serial number This is an alphanumeric identifier that is unique to each product.

(3) Product part number This number provides specific information about the product's hardware components. The

(4) Warranty period This number describes the duration of the warranty period for the computer.

(5) Model description

(select models only)

14 Chapter 3 Illustrated parts catalog

part number helps a service technician to determine what components and parts are
needed.

This is the alphanumeric identifier needed to locate documents, drivers, and support for
the computer.

Computer major components

Computer major components 15

Item Component Spare part number

(1) 35.6 cm (14.0 in), high definition (HD), LED, SVA, BrightView display assembly (includes webcam,

microphone, wireless antenna transceivers and cable, and display cable):

● Linen white (butterfly blossom pattern) 689462-001

● Sparkling black 683847-001

NOTE: For more display assembly spare part information, see

(2) Keyboard (includes keyboard cable):

Keyboard with black finish:

● For use in Canada 680555-DB1

● For use in Japan 680555-291

Bright purple (modern mesh pattern) 683844-001

●

Linen white (modern mesh pattern) 684473-001

●

Ruby red (modern mesh pattern) 683845-001

●

Winter blue (modern mesh pattern) 683846-001

●

Display assembly subcomponents on page 19.

For use in Brazil 680555-201

●

For use in India 680555-D61

●

For use internationally 680555-B31

●

For use in Latin America 680555-161

●

For use in Saudi Arabia 680555-171

●

● For use in South Korea 680555-AD1

● For use in the United States 680555-001

Keyboard with butterfly blossom finish:

● For use in Canada 689463-DB1

Keyboard with white finish:

● For use in Thailand 684479-281

(3) Top cover (includes TouchPad):

For use in Taiwan 680555-AB1

●

For use in Thailand 680555-281

●

For use in Brazil 689463-201

●

For use in Latin America 689463-161

●

For use in the United States 689463-001

●

For use in Brazil 684479-201

●

For use in Latin America 684479-161

●

For use in Taiwan 684479-AB1

●

For use in the United States 684479-001

●

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

● Linen white (modern mesh pattern) 684474-001

● Winter blue (modern mesh pattern) 680575-001

(4) Power button board (includes cable) 680560-001

(5) TouchPad LED board (includes cable) 683848-001

(6) TouchPad button board (includes cable) 680559-001

(7) Speaker Kit (includes left and right speakers and cable) 680567-001

(8) System board (includes replacement thermal material):

● For use only with computer models equipped with UMA video memory 680568-001

(9) Intel Platform Controller Hub (PCH) heat sink 683843-001

Bright purple (modern mesh pattern) 680573-001

●

Linen white (butterfly blossom pattern) 689467-001

●

Ruby red (modern mesh pattern) 680574-001

●

Sparkling black 680576-001

●

For use only with computer models equipped with 2 GB of dedicated switchable

●

discrete video memory

For use only with computer models equipped with 1 GB of dedicated switchable

●

discrete video memory

680570-001

680569-001

(10) Processor (includes replacement thermal material):

Next Generation Intel Core processor:

2nd Generation Intel Core processor:

● Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/3.0

● Intel Core i3-2370M (2.4 GHz, 1333 MHz/3 MB L3 cache, dual core 35 W) 677152-001

Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3

●

cache, quad core, 35 W)

Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache,

●

dual core, 35 W)

Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache,

●

dual core, 35 W)

Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache,

●

dual core, 35 W)

Intel Core i3-3110M (2.4 GHz 1600 MHz/3 MB L3 cache, dual core, 35 W) 682417-001

●

MB L3 cache, dual core, 35 W)

Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache,

●

dual core, 35 W)

Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache,

●

dual core, 35 W)

680647-001

681954-001

681952-001

680645-001

676359-001

653340-001

653339-001

Pentium processor:

Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 676785-001

●

Computer major components 17

Item Component Spare part number

(11) RTC battery (includes cable and double-sided tape) 637193-001

(12) Fan and heat sink (includes replacement thermal material):

(13) Power connector (includes cable) 680548-001

(14) USB board (includes cable) 680558-001

(15) Optical drive cable (includes optical drive connector) 680546-001

(16) Battery:

(17) Base enclosure 680544-001

Rubber Feet Kit (not illustrated, includes 4 rubber feet) 680563-001

Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache,

●

dual core, 35 W)

Pentium B950 processor (2.1 GHz, 1333 MHz/2 MB L3 cache, dual core, 35W) 653338-001

●

Heat sink for use only with computer models equipped with switchable discrete

●

video memory

Heat sink for use only with computer models equipped with UMA video memory 680549-001

●

Fan 680551-001

●

6 cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001

●

6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) 593554-001

●

664662-001

680550-001

(18) Hard drive SATA, (does not include hard drive bumpers, bracket, or cable):

9.5 mm (0.37 in) x 6.35 cm (2.50 in):

● 750 GB, 5400 rpm 634250-001

● 500 GB, 5400 rpm 669299-001

7.0 mm (0.28 in) × 6.35 cm (2.50 in):

● 320 GB, 5400 rpm 645193-001

Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and 2

(19) Memory modules (2, DDR3, 10600, 1333 MHz):

● 2 GB 652972-001

(20) WLAN module:

1 TB, 5400 rpm 676521-001

●

750 GB, 7200 rpm 633252-001

●

640 GB, 5400 rpm 669300-001

●

500 GB, 7200 rpm 634925-001

●

320 GB, 7200 rpm 634862-001

●

bumpers)

4 GB 641369-001

●

682745-001

Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS

●

combination adapter

18 Chapter 3 Illustrated parts catalog

657325-005

Item Component Spare part number

(21) Optical drive (includes bezel and bracket):

(22) Service door (includes 1 captive screw) — available in the Plastics Kit 680561-001

Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination

●

adapter (select models only)

Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0

●

combination adapter

Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth

●

4.0 combination adapter (select models only)

Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001

●

Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS combination

●

adapter

Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 670691-001

●

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001

●

DVD±RW Super Multi Double-Layer Combination Drive 680556-001

●

Display assembly subcomponents

600370-001

670290-001

655795-005

656120-001

Item Component Spare part number

(1) Display bezel

Black 680545-001

Display assembly subcomponents 19

Item Component Spare part number

Linen white (butterly blossom pattern) 689461-001

(2) Webcam/microphone module 680577-001

(3) Display Hinge Kit (includes left and right display hinges and brackets) 680554-001

(4) 35.6 cm (14.0 in), HD, LED, SVA BrightView display panel 680562-001

(5) Antenna Kit (includes left and right wireless antenna cables and transceivers) 680539-001

(6) Display Panel Cable Kit (includes display panel cable and webcam/microphone

(7) Display hinge covers (2) 680553-001

(8) Display enclosure:

● Linen white (butterfly blossom pattern) 689460-001

● Sparkling black 680543-001

Display Screw Kit (not illustrated) 680565-001

module cable)

Bright purple (modern mesh pattern) 680540-001

●

Linen white (modern mesh pattern) 684472-001

●

Ruby red (modern mesh pattern) 680541-001

●

Winter blue (modern mesh pattern) 680542-001

●

Mass storage devices

680547-001

Item Component Spare part number

(1) Optical drive (includes bezel and bracket):

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001

●

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(2) Hard drive SATA, does not include hard drive bumpers, bracket, or cable:

9.5 mm (0.37 in) × 6.35 cm (2.50 in):

● 750 GB, 5400 rpm 634250-001

● 500 GB, 5400 rpm 669299-001

7.0 mm (0.28 in) × 6.35 cm (2.50 in):

● 320 GB, 5400 rpm 645193-001

Hard Drive Hardware Kit, (not illustrated) includes: 682745-001

DVD±RW Super Multi Double-Layer Combination Drive 680556-001

●

1 TB, 5400 rpm 676521-001

●

750 GB, 7200 rpm 633252-001

●

640 GB, 5400 rpm 669300-001

●

500 GB, 7200 rpm 634925-001

●

320 GB, 7200 rpm 634862-001

●

Hard drive bumpers (2)

●

● Hard drive bracket and screws

Hard drive cable

●

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

90 W RC V HP Smart AC adapter with Power Factor Correction (PFC) (for computer models

●

equipped with a graphics subsystem with switchable discrete memory only)

65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem

●

with UMA memory only)

90 W RC V HP Smart AC adapter with PFC (for select computer models equipped with a

●

graphics subsystem with switchable discrete memory only)

65 W RC V HP Smart AC adapter (for select computer models equipped with a graphics

●

subsystem with UMA memory only)

Power cord (3-pin, black, 1.83 m):

For use in Argentina 490371-D01

●

● For use in Brazil 490371-202

For use in Europe 490371-021

●

For use in India 490371-D61

●

● For use in Italy 490371-061

For use in Japan 490371-291

●

609940-001

609939-001

609947-001

609948-001

Miscellaneous parts 21

Component Spare part number

For use in North America 490371-001

●

For use in the People's Republic of China 490371-AA1

●

● For use in South Korea 490371-AD1

For use in Taiwan 490371-AB1

●

For use in Thailand 490371-201

●

● For use in the United Kingdom and Singapore 490371-031

Screw Kit 680566-001

Thermal Material Kit 680571-001

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (black, 3-pin, 1.83 m)

490371-021 Power cord for use in Europe (black, 3-pin, 1.83 m)

490371-031 Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)

490371-061 Power cord for use in Italy (black, 3-pin, 1.83 m)

490371-201 Power cord for use in Thailand (black, 3-pin, 1.83 m)

490371-202 Power cord for use in Brazil (black, 3-pin, 1.83 m)

490371-291 Power cord for use in Japan (black, 3-pin, 1.83 m)

490371-AA1 Power cord for use in the People's Republic of China (black, 3-pin, 1.83 m)

490371-AB1 Power cord for use in Taiwan (black, 3-pin, 1.83 m)

490371-AD1 Power cord for use in South Korea (black, 3-pin, 1.83 m)

490371-D01 Power cord for use in Argentina (black, 3-pin, 1.83 m)

490371-D61 Power cord for use in India (black, 3-pin, 1.83 m)

593553-001 6 cell, 47 Whr, 2.20 Ah Li-ion battery

593554-001 6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only)

600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select

609939-001 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem

609940-001 90 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics

609947-001 90 W RC V HP Smart AC adapter with PFC (for select computer models equipped with a

models only)

with UMA memory only)

subsystem with switchable discrete memory only)

graphics subsystem with switchable discrete memory only)

609948-001 65 W RC V HP Smart AC adapter (for select computer models equipped with a graphics

subsystem with UMA memory only)

22 Chapter 3 Illustrated parts catalog

Spare part number Description

633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

634250-001 750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

634862-001 320 GB, 7200 rpm hard drive (7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard

634925-001 500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

637193-001 RTC battery (includes cable and double-sided tape)

641369-001 4 GB memory module (DDR3, 10600, 1333 MHz)

645193-001 320 GB, 5400 rpm hard drive (7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard

652972-001 2 GB memory module (DDR3, 10600, 1333 MHz)

653339-001 Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W;

653340-001 Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W;

655795-005 Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.0

656120-001 Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS combination adapter

drive bumpers, bracket, or cable)

drive bumpers, bracket, or cable)

drive bumpers, bracket, or cable)

drive bumpers, bracket, or cable)

drive bumpers, bracket, or cable)

includes replacement thermal material)

includes replacement thermal material)

combination adapter (select models only)

657325-005 Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS combination

adapter

664662-001 Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W;

includes replacement thermal material)

669299-001 500 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

drive bumpers, bracket, or cable)

669300-001 640 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

drive bumpers, bracket, or cable)

670290-001 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter

670691-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter

675794-001 Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter (select models only)

676359-001 Intel Core i5-2450M processor (2.50 GHz, turbo up to 3.10 GHz; 1333 MHz/3.0 MB L3 cache,

dual core, 35 W; includes replacement thermal material)

676521-001 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard

drive bumpers, bracket, or cable)

676785-001 Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W)

677152-001 Intel Core i3-2370M (2.4 GHz, 1333 MHz/3 MB L3 cache, dual core 35 W)

680539-001 Antenna Kit (includes left and right wireless antenna cables and transceivers)

680540-001 Display enclosure, bright purple (modern mesh pattern)

680541-001 Display enclosure, ruby red (modern mesh pattern)

680542-001 Display enclosure, winter blue (modern mesh pattern)

Sequential part number listing 23

Spare part number Description

680543-001 Display enclosure, sparkling black

680544-001 Base enclosure

680545-001 Display bezel, black

680546-001 Optical drive cable (includes optical drive connector)

680547-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)

680548-001 Power connector (includes cable)

680549-001 Heat sink for use only with computer models equipped with a graphics subsystem with

680550-001 Heat sink for use only with computer models equipped with a graphics subsystem with

680551-001 Fan

680553-001 Display hinge covers (2)

680554-001 Display Hinge Kit (includes left and right display hinges and brackets)

680555-001 Keyboard with black finish for use in the United States (includes cable)

680555-161 Keyboard with black finish for use in Latin America (includes cable)

680555-171 Keyboard with black finish for use in Saudi Arabia (includes cable)

680555-201 Keyboard with black finish for use in Brazil (includes cable)

680555-281 Keyboard with black finish for use in Thailand (includes cable)

680555-291 Keyboard with black finish for use in Japan (includes cable)

680555-AB1 Keyboard with black finish for use in Taiwan (includes cable)

680555-AD1 Keyboard with black finish for use in South Korea (includes cable)

680555-B31 Keyboard with black finish for use internationally (includes cable)

680555-D61 Keyboard with black finish for use in India (includes cable)

UMA video memory (includes replacement thermal material)

switchable discrete video memory (includes replacement thermal material)

680555-DB1 Keyboard with black finish for use in Canada (includes cable)

680556-001 DVD±RW Super Multi Double-Layer Combination Drive (includes bezel and bracket)

680557-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive (includes bezel and bracket)

680558-001 USB board (includes cable)

680559-001 TouchPad button board (includes cable)

680560-001 Power button board (includes cable)

680561-001 Plastics Kit (includes service door)

680562-001 35.6 cm (14.0 in), HD, LED, SVA BrightView display panel

680563-001 Rubber Feet Kit (includes 4 rubber feet)

680565-001 Display Screw Kit

680566-001 Screw Kit

680567-001 Speaker Kit (includes left and right speakers and cable)

24 Chapter 3 Illustrated parts catalog

Spare part number Description

680568-001 System board for use only with computer models equipped with UMA video memory (includes

680569-001 System board for use only with computer models equipped with a graphics subsystem with 1

680570-001 System board for use only with computer models equipped with a graphics subsystem with 2

680571-001 Thermal Material Kit (includes replacement thermal paste and pads)

680573-001 Top cover, bright purple (modern mesh pattern), (includes Touchpad)

680574-001 Top cover, ruby red (modern mesh pattern), (includes TouchPad)

680575-001 Top cover, winter blue (modern mesh pattern), (includes TouchPad)

680576–001 Top cover, sparkling black (includes TouchPad)

680577-001 Webcam/microphone module

680645-001 Intel Core i5-3210M processor (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache,

680647-001 Intel Core i7-3612QM processor (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3

681952-001 Intel Core i5-3320M processor (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache,

681954-001 Intel Core i7-3520M processor (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache,

replacement thermal material)

GB of switchable discrete video memory (includes replacement thermal material)

GB of switchable discrete video memory (includes replacement thermal material)

dual core, 35 W)

cache, quad core, 35 W)

dual core, 35 W)

dual core, 35 W)

682417-001 Intel Core i3-3110M processor (2.4 GHz 1600 MHz/3 MB L3 cache, dual core, 35 W)

682745-001 Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and 2

bumpers)

683843-001 PCH heat sink

683844-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, bright purple (modern mesh

683845-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, ruby red (modern mesh

683846-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, winter blue (modern mesh

683847-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, sparkling black (includes

683848-001 TouchPad LED board (includes cable)

684472-001 Display enclosure, linen white (modern mesh pattern)

684473-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, linen white (modern mesh

684474-001 Top cover, linen white (modern mesh pattern), (includes TouchPad)

pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display
cable)

pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display
cable)

pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display
cable)

webcam, microphone, wireless antenna transceivers and cable, and display cable)

pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display
cable)

684479-001 Keyboard with white finish for use in the United States (includes cable)

Sequential part number listing 25

Spare part number Description

684479-161 Keyboard with white finish for use in Latin America (includes cable)

684479-201 Keyboard with white finish for use in Brazil (includes cable)

684479-281 Keyboard with white finish for use in Thailand (includes cable)

684479-AB1 Keyboard with white finish for use in Tiawan (includes cable)

689460-001 Display enclosure, linen white (butterfly blossom pattern)

689461-001 Display bezel, linen white (butterfly blossom pattern)

689462-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, linen white (butterfly blossom

689463-001 Keyboard with butterfly blossom pattern for use in the United States (includes cable)

689463-161 Keyboard with butterfly blossom pattern for use in Latin America (includes cable)

689463-201 Keyboard with butterfly blossom pattern for use in Brazil (includes cable)

689463-DB1 Keyboard with butterfly blossom pattern for use in Canada (includes cable)

689467-001 Top cover, linen white (butterfly blossom pattern), (includes Touchpad)

pattern) (includes webcam, microphone, wireless antenna transceivers and cable, and display
cable)

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Preliminary replacement requirements 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements 29

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or

●

packaging.

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

● Store reusable ESD-sensitive parts from assemblies in protective packaging or

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded

tools and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

30 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

●

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

● Conductive bins and other assembly or soldering aids

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

● Static-dissipative tables or floor mats with hard ties to the ground

● Field service kits

Static awareness labels

●

Material-handling packages

●

● Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Component replacement procedures

This chapter provides removal and replacement procedures.

There may be as many as 67 screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw and screw lock size and location during removal
and replacement.

Component replacement procedures 31

Service label

When ordering parts or requesting information, provide the computer serial number and model
number provided on the service label.

Item Description Function

(1) Product name The name affixed to the front of the computer.

(2) Serial number This is an alphanumeric identifier that is unique to

each product.

(3) Product part number This number provides specific information about

the product's hardware components. The part
number helps a service technician to determine
what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

(5) Model description (select models only) This is the alphanumeric identifier needed to locate

period for the computer.

documents, drivers, and support for the computer.

32 Chapter 4 Removal and replacement procedures

Computer feet

Description Spare part number

Rubber Feet Kit 680563-001

The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to
the base enclosure in the locations illustrated below.

Component replacement procedures 33

Battery

Description Spare part number

6-cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) 593554-001

6-cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the battery:

1. Slide the battery release latch (1) to release the battery.

2. Pivot the front edge of the battery (2) up and back.

3. Remove the battery (3) from the computer.

To insert the battery:

1. Align the tabs on the rear edge of the battery (1) with the notches on the rear edge of the battery

bay.

2. Pivot the front edge of the battery (2) down into the battery bay until it is fully seated. (The

battery release latch will automatically lock into place.)

34 Chapter 4 Removal and replacement procedures

Service door

Description Spare part number

Plastics Kit (contains the service door) 680561-001

Before removing the service door, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

Remove the service door:

1. Using a small Phillips screwdriver, loosen the service door screw (1).

2. Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the service door.

3. Remove the service door (4) at an angle.

Reverse this procedure to replace the service door.

Component replacement procedures 35

Optical drive

NOTE: The optical drive spare part kit includes a bezel and bracket.

Description Spare part number

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001

DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 680556-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 34).

Service door on page 35).

Remove the optical drive:

1. Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the

optical drive to the computer.

2. Insert a screwdriver or other narrow tool through the release access hole (2) in the bottom of the

computer. Push the rear of the optical drive until it is released.

36 Chapter 4 Removal and replacement procedures

3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the

computer.

4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical

drive and then remove the bracket (2) from the optical drive.

Component replacement procedures 37

5. Insert a straightened paper clip into the release access opening (1) in the bezel.

6. Press the release tab (2) and remove the bezel from the tab side (3).

7. Remove the bezel (4) from the optical drive.

Reverse this procedure to reassemble and install the optical drive.

38 Chapter 4 Removal and replacement procedures

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or

hard drive bracket and screws.

Description Spare part number

9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA

1 TB, 5400 rpm 676521-001

750 GB, 7200 rpm 633252-001

750 GB, 5400 rpm 634250-001

640 GB, 5400 rpm 669300-001

500 GB, 7200 rpm 634925-001

500 GB, 5400 rpm 669299-001

7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA

320 GB, 7200 rpm 634862-001

320 GB, 5400 rpm 645193-001

Hard Drive Hardware Kit (includes hard drive cable, hard drive bumpers, and hard drive bracket
and screws)

682745-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 34).

Service door on page 35).

Remove the hard drive:

1. Disconnect the hard drive cable (1) from the computer.

Component replacement procedures 39

2. Lift the hard drive (2) to remove.

3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3).

4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard

drive.

To install a hard drive, reverse the removal procedure.

40 Chapter 4 Removal and replacement procedures

Memory module

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning

any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.

NOTE: To use a dual-channel configuration with a second memory module, be sure that both

memory modules are identical.

Description Spare part number

4 GB (DDR3-1600 MHz, PC3-12800) 641369-001

2 GB (DDR3-1600 MHz, PC3-12800) 652972-001

Before removing a memory module, follow these steps:

CAUTION: To prevent information loss or an unresponsive system, shut down the computer before

adding or replacing memory modules. Do not remove a memory module while the computer is on, in
the Sleep (or Suspend) state, or in Hibernation.

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 34).

Service door on page 35).

To add or replace a memory module:

1. Spread the retention clips (1) on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

Component replacement procedures 41

2. Remove the memory module (2) by pulling it away from the slot at an angle.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

CAUTION: To protect a memory module after removal, place it in an electrostatic-safe

container.

3. Align the notched edge (1) of the memory module with the tab in the memory module slot.

4. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module into the memory module slot (2) until it is fully seated.

42 Chapter 4 Removal and replacement procedures

5. Gently press the memory module (3) down, applying pressure to both the left and right edges of

the module, until the retention clips snap into place.

6. Replace the service door.

7. Replace the battery.

8. Turn the computer right-side up, and then reconnect external power and external devices.

9. Turn on the computer.

Component replacement procedures 43

WLAN module

Description Spare part number

Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select

models only)

Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS combination adapter 657325-005

Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter 670290-001

Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.0

combination adapter (select models only)

Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001

Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS combination adapter 656120-001

Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 670691-001

600370-001

655795-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 34).

Service door on page 35).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.

The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal.

2. Remove the Phillips M2.5×2.5 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

44 Chapter 4 Removal and replacement procedures

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: The WLAN module is designed with a notch to prevent incorrect installation into

the WLAN module socket.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,

the protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 45

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

Description Spare part number

Black keyboard

● For use in Brazil 680555-201

●

●

● For use in India 680555-D61

●

●

● For use in Saudi Arabia 680555-171

●

●

● For use in Thailand 680555-281

●

For use in Canada 680555-DB1

For use internationally 680555-B31

For use in Japan 680555-291

For use in Latin America 680555-161

For use in South Korea 680555-AD1

For use in Taiwan 680555-AB1

For use in the United States 680555-001

Butterfly blossom keyboard

● For use in Brazil 689463-201

For use in Canada 689463-DB1

●

For use in Latin America 689463-161

●

● For use in the United States 689463-001

White keyboard

For use in Brazil 684479-201

●

● For use in Latin America 684479-161

For use in Thailand 684479-281

●

For use in Taiwan 684479-AB1

●

● For use in the United States 684479-001

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 34).

Service door on page 35).

46 Chapter 4 Removal and replacement procedures

6. Remove the optical drive (see Optical drive on page 36).

7. Remove the hard drive (see

Hard drive on page 39).

Remove the keyboard:

1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.

2. Turn the computer right-side up with the front toward you and open the display.

3. Stand the computer on its left side.

4. Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard

until the keyboard disengages from the computer.

NOTE: The keyboard icon in the optical drive bay indicates the point to apply pressure.

5. Turn the computer right-side up with the front toward you.

Component replacement procedures 47

6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel.

7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector

(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from

the system board.

8. Remove the keyboard.

Reverse this procedure to install the keyboard.

48 Chapter 4 Removal and replacement procedures

Top cover

NOTE: The top cover spare part kit includes the TouchPad.

Description Spare part number

Bright purple (modern mesh pattern) 680573-001

Linen white (butterfly blossom pattern) 689467-001

Linen white (modern mesh pattern) 684474-001

Ruby red (modern mesh pattern) 680574-001

Sparkling black 680576-001

Winter blue (modern mesh pattern) 680575-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

When replacing the top cover, be sure that the following components are removed from the defective
top cover and installed on the replacement top cover:

Power button board and cable (see

●

TouchPad button board and cable (see

●

TouchPad LED board and cable (see

●

Speakers and cable (see

●

Speakers on page 52).

Power button board on page 53).

TouchPad button board on page 54).

TouchPad LED board on page 56).

Component replacement procedures 49

Remove the top cover:

1. Disconnect these cables from the system board:

(1) Power button board ZIF cable

(2) Speaker cable

(3) TouchPad button board ZIF cable

2. Remove the following screws under the keyboard:

(1) Three Phillips M2.5 x 3.0

(2) Three Phillips M2.5 x 6.5

3. Close the computer.

4. Turn the computer upside down, with the front toward you.

50 Chapter 4 Removal and replacement procedures

5. Remove the following screws that secure the top cover to the computer:

(1) Two Phillips M2.5 x 7.5

(2) Five Phillips M2.5 x 6.5

6. Turn the computer right-side up, with the front toward you.

7. Open the computer.

8. Lift the front edge of the top cover (1) until the left and right sides disengage from

the base enclosure.

9. Remove the top cover (2).

Reverse this procedure to install the top cover.

Component replacement procedures 51

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 680567-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the speakers:

1. Remove the Phillips M2.5 x 4 screw (1) from the left speaker and the Phillips M2.5 x 3 screw (1)

from the right speaker.

2. Release the speaker cable from the clips built into the top cover (2).

3. Lift the speakers from the top cover.

Reverse this procedure to install the speakers.

52 Chapter 4 Removal and replacement procedures

Power button board

Description Spare part number

Power button board (includes cable) 680560-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the speakers (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Speakers on page 52).

Remove the power button board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips M2.5 × 2.5 screw (1) that secures the power button board to the top cover.

3. Remove the power button board and cable (2).

Reverse this procedure to install the power button board.

Component replacement procedures 53

TouchPad button board

Description Spare part number

TouchPad button board (includes cable) 680559-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the TouchPad button board and cable:

1. Turn the top cover upside down, with the front toward you.

2. Release the ZIF connector to which the TouchPad button board cable is connected, and then

disconnect the TouchPad button board cable (1) from the back of the TouchPad.

3. Remove the Phillips M2.5 x 2.5 screw (2) that secures the TouchPad button board cable to

the top cover.

4. Lift the front edge of the TouchPad button board (3) until it is released from the clips built into

the top cover.

54 Chapter 4 Removal and replacement procedures

5. Lift the TouchPad button board (4) slightly to perform the next step.

6. Carefully invert the TouchPad button board (1).

7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then

disconnect the TouchPad LED board cable (2) from the TouchPad button board.

8. Lift the TouchPad button board away from the top cover (3).

Reverse this procedure to install the TouchPad button board and cable.

Component replacement procedures 55

TouchPad LED board

Description Spare part number

TouchPad LED board (includes cable) 683848-001

Before removing the TouchPad LED board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the TouchPad button board (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

TouchPad button board on page 54).

Remove the TouchPad LED board and cable:

1. Turn the top cover upside down, with the front toward you.

2. Apply slight pressure to the retaining clips (1) of the top cover.

3. Lift the TouchPad LED board on the right front corner (2) up and away from the top cover.

4. Remove the TouchPad LED board and cable.

Reverse this procedure to install the TouchPad LED board and cable.

56 Chapter 4 Removal and replacement procedures

Display assembly

NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless

antenna transceivers and cables.

Description Spare part number

35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly

Bright purple (modern mesh pattern) 683844-001

●

Linen white (butterfly blossom pattern) 689462-001

●

● Linen white (modern mesh pattern) 684473-001

Ruby red (modern mesh pattern) 683845-001

●

Sparkling black 683847-001

●

● Winter blue (modern mesh pattern) 683846-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the display assembly:

1. Disconnect the display panel cable (1) from the system board.

Component replacement procedures 57

2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.

NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless

antenna cables.

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other
computer components.

3. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to

the computer.

4. Remove the display assembly by lifting straight up (2).

58 Chapter 4 Removal and replacement procedures

5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure

the display bezel to the display assembly.

b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom

edge (3) of the display bezel until the bezel disengages from the display enclosure.

c. Remove the display bezel (4).

NOTE: The black display bezel is available using spare part number 680545-001, or the

linen white (butterfly blossom pattern) display panel is available using spare part number
689461-001

6. If it is necessary to replace the webcam/microphone module:

a. Detach and release the webcam/microphone module (1) as far as the webcam/microphone

module cable allows. (The webcam/microphone module is attached to the display
enclosure with double-sided tape.)

Component replacement procedures 59

b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module.

c. Remove the webcam/microphone module. The webcam/microphone module is available

using spare part number 680577-001.

7. If it is necessary to replace the hinge covers:

a. The hinge covers are held in place by the same screws as the previously removed bezel.

b. Using a small tool to pry, remove the hinge covers. The hinge covers are available using

spare part number 680553-001.

60 Chapter 4 Removal and replacement procedures

8. If it is necessary to replace the display panel:

a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5

screws that secure the display panel to the display enclosure.

b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is

perpendicular to the display panel.

c. Release the adhesive strip (2) that secures the display panel cable to the display panel,

and then disconnect the display panel cable (3) from the display panel.

d. Remove the display panel.

Component replacement procedures 61

9. If it is necessary to replace the display hinges:

a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to

the display panel.

b. Remove the display hinges (2). The display hinges include the display hinges and brackets

and are available using spare part number 680554-001.

10. If it is necessary to replace the display panel cable:

a. Release the adhesive and tabs (1) on the display enclosure shielding that secure

the display panel cable to the display enclosure.

62 Chapter 4 Removal and replacement procedures

b. Release the display panel cable from the clips and remove the display panel cable (2). The

display panel cable includes the webcam/microphone module cable and is available in
the Display Panel Cable Kit, spare part number 680547-001.

11. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna cables from the clips (1) built into the display enclosure.

b. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless

antenna transceivers are attached to the display enclosure with double-sided tape.)

c. Remove the wireless antenna cables and transceivers. The wireless antenna cables and

transceivers are available in the Antenna Kit, spare part number 680539-001.

Component replacement procedures 63

The display panel is available using spare part number 680562-001.

Reverse this procedure to reassemble and install the display assembly.

Optical drive cable

Description Spare part number

Optical drive cable (includes optical drive connector) 680546-001

Before removing the optical drive cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34.

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the optical drive cable:

1. Disconnect the optical drive cable (1) from the system board.

2. Release the optical drive cable (2) from the clips built into the base enclosure.

3. Release the optical drive connector from the base enclosure by prying the clips (3) that secure

the optical drive connector to the base enclosure.

64 Chapter 4 Removal and replacement procedures

4. Remove the optical drive cable from the base enclosure (4).

Reverse this procedure to install the optical drive cable.

Component replacement procedures 65

USB board

Description Spare part number

USB board (includes cable) 680558-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the USB board:

1. If not released already, release the ZIF connector (1) to which the USB board cable is

connected, and then disconnect the USB board cable from the system board.

2. Pry the clip (2) that secures the USB board to the base enclosure.

3. Remove the USB board and cable by lifting straight up (3).

Reverse this procedure to install the USB board.

66 Chapter 4 Removal and replacement procedures

Power connector

Description Spare part number

Power connector (includes cable) 680548-001

Before removing the power connector, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

Remove the power connector:

1. Disconnect the power connector cable (1) from the system board.

2. Remove the power connector from the base enclosure (2).

Reverse this procedure to install the power connector.

Component replacement procedures 67

System board

NOTE: The system board Thermal Material Kit, part number 680571-001,

includes replacement thermal paste and pads.

Description Spare part number

For use only with computer models equipped with UMA video memory 680568-001

For use only with computer models equipped with 2 GB of dedicated switchable discrete video
memory

For use only with computer models equipped with 1 GB of dedicated switchable discrete video
memory

680570-001

680569-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:

● Memory module (see Memory module on page 41)

RTC battery (see

●

Fan and heat sink (see

●

PCH heat sink (see

●

Processor (see

●

RTC battery on page 70)

Fan and heat sink on page 71).

PCH heat sink on page 74)

Processor on page 76)

68 Chapter 4 Removal and replacement procedures

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Display panel cable

(2) Optical drive cable

(3) USB board cable

(4) Power connector cable

2. Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure.

3. Lift the right side of the system board (2) until it rests at an angle.

4. Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Component replacement procedures 69

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided tape) 637193-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the system board (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

System board on page 68).

Remove the RTC battery:

1. Turn the system board upside down, with the front toward you.

2. Disconnect the RTC battery cable (1) from the system board.

3. Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system

board with double-sided tape.)

Reverse this procedure to install the RTC battery.

70 Chapter 4 Removal and replacement procedures

Fan and heat sink

NOTE: The fan and heat sink spare part kits include replacement thermal material.

Description Spare part number

Fan 680551-001

Heat sink for use only with computer models equipped with UMA video memory 680549-001

Heat sink for use only with computer models equipped with switchable discrete video memory 680550-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan and heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the system board (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

System board on page 68).

Remove the fan and heat sink:

1. Turn the system board upside down, with the front toward you.

2. Disconnect the fan cable (1) from the system board.

CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws

in sequence as numerically labeled.

NOTE: The heat sink and fan appearance and the number of screws may be different from the

heat sink and fan pictured.

3. Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to

the system board.

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

system board components, it may be necessary to move the heat sink from side to side to
detach it.

Component replacement procedures 71

4. Remove the fan and heat sink (4).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink

and the system board components each time the heat sink is removed. Replacement
thermal material is included with the base enclosure, heat sink, processor, and system board
spare part kits.

Thermal paste is used on the processor (1) and the heat sink section (2) that services it

●

A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that

●

services it (only on computer models equipped with a graphics subsystem with switchable
discrete memory)

1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan

toward you.

2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink.

72 Chapter 4 Removal and replacement procedures

3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from

the fan.

Reverse this procedure to reassemble and install the fan and heat sink.

Component replacement procedures 73

PCH heat sink

Description Spare part number

PCH heat sink 683843-001

Before removing the PCH heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the system board (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

System board on page 68).

Remove the PCH heat sink:

1. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the PCH heat sink to the system

board.

74 Chapter 4 Removal and replacement procedures

2. Remove the PCH heat sink by lifting straight up (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

system board components, it may be necessary to move the heat sink from side to side to
detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink

and the system board components each time the heat sink is removed. Replacement
thermal material is included with the base enclosure, heat sink, processor, and system board
spare part kits.

Reverse this procedure to install the PCH heat sink.

Component replacement procedures 75

Processor

NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number

Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache, quad core,

35 W)

Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual core,
35 W)

Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache, dual core,
35 W)

Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core,
35 W)

Intel Core i3-3110M (2.4 GHz 1600 MHz/3 MB L3 cache, dual core, 35 W) 682417-001

Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/3.0 MB L3 cache,

dual core, 35 W)

Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W) 653340-001

Intel Core i3-2370M (2.4 GHz, 1333 MHz/3 MB L3 cache, dual core 35 W) 677152-001

Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W) 653339-001

Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 676785-001

Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W) 664662-001

Pentium B950 processor (2.1 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 653338-001

680647-001

681954-001

681952-001

680645-001

676359-001

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the optical drive (see

7. Remove the hard drive (see

8. Remove the keyboard (see

9. Remove the top cover (see

10. Remove the system board (see

11. Remove the heat sink (see

Battery on page 34).

Service door on page 35).

Optical drive on page 36).

Hard drive on page 39).

Keyboard on page 46).

Top cover on page 49).

System board on page 68).

Fan and heat sink on page 71).

76 Chapter 4 Removal and replacement procedures

Remove the processor:

1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn

counterclockwise, until you hear a click.

2. Lift the processor (2) straight up, and remove it.

NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed

on the processor socket when you install the processor.

Reverse this procedure to install the processor.

Component replacement procedures 77

5 Using Setup Utility (BIOS) and System

Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

78 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep (or Suspend) or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Updating the BIOS 79

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

80 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions:

Width 34.7 cm 13.67 in

Depth 23.1 cm 9.10 in

Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in

Weight: 2.19 kg 4.83 lbs

Input power

Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

Random vibration

Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within

this range of temperatures.

Computer specifications 81

35.6 cm (14.0 in), display specifications

Metric U.S.

Dimensions

Width 32.4 cm 12.8 in

Height 19.3 cm 7.6 in

Diagonal 35.6 cm 14.0 in

Number of colors 262K (6 bit)

Contrast ratio 500:1 (typical)

Brightness

Backlight LED

Total power consumption 3.2 W (max)

Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical)

200 cd/m

2

(nits) (typical)

Hard drive specifications

1 TB* 750 GB* 640 GB* 500 GB* 320 GB*

Dimensions

Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 7.0 mm

Width 70 mm 70 mm 70 mm 70 mm 70 mm

Weight 107 g max 107 g max 107 g max 107 g max 107 g max

Interface type SATA SATA SATA SATA SATA

Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec

Security ATA security ATA security ATA security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms 1.0 ms 1.0 ms 1.5 ms 2.0 ms

Average 11.0 ms 14.0 ms 14.0 ms 12.0 ms 12.0 ms

Maximum 22.0 ms 24.0 ms 22.0 ms 22.0 ms 22.0 ms

Logical blocks 1,953,525,168 1,465,128,359 1,250,242,867 976,752,240 625,121,433

Disk rotational speed 5400 rpm 7200 and

5400 rpm

Operating temperature 5°C to 55°C (41°F to 131°F)

*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

5400 rpm 7200 and

5400 rpm

7200 and
5400 rpm

82 Chapter 6 Specifications

DVD±RW SuperMulti Double-Layer Combination Drive specifications

Applicable disc

Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED

Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM

Random access time

DVD < 230 ms

CD < 175 ms

Cache buffer 2 MB

Data transfer rate

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD
(Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD­ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

DVD±RW SuperMulti Double-Layer Combination Drive specifications 83

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications

Applicable disc

Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM,

DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM
(Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2,
form 1 and form 2), Photo CD (single and multiple sessions), CD Extra,
CD-R, CD-RW, and CD-TEXT

Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM

Random access time

BD < 230 ms

DVD < 180 ms

CD < 180 ms

Cache buffer 4.5 MB

Data transfer rate

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

4X BD 18,000 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

1X BD-ROM 4,500 KB/sec

1X BD-R read 4,500 KB/sec

1X BD-RE read 4,500 KB/sec

Transfer mode Multiword DMA Mode

84 Chapter 6 Specifications

7 Backing up, restoring, and recovering

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

NOTE: For SUSE Linux backup, restore, and recovery steps, refer to the User Guide provided.

Double-click the HP Documents icon on the desktop to access this documentation.

Creating backups

1. Use HP Recovery Manager to create recovery media immediately after you set up the working

computer.

2. As you add hardware and software programs, create system restore points.

3. As you add photos, video, music, and other personal files, create a backup of your system and

personal information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.

What you need to know

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

●

them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the flash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.

If your computer does not include an integrated optical drive, you can use an optional external

●

optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs
for your computer from the HP website. If you use an external optical drive, it must be connected
directly to a USB port on the computer, not to a USB port on an external device, such as a USB
hub.

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

● Store the recovery media in a safe location, separate from the computer.

If necessary, you can exit the program before you have finished creating the recovery media.

●

The next time you open HP Recovery Manager, you will be prompted to continue the process.

Creating backups 85

Creating the recovery media

1. Select Start and type recovery in the search field. Select Recovery Manager from the list.

Allow the action to continue, if prompted.

2. Click Recovery Media Creation.

3. Follow the on-screen instructions to continue.

To recover, see

Recovering the original system using HP Recovery Manager on page 88

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.

Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.

For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.

However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.

What you need to know

If you restore to a restore point and then change your mind, you can undo the restoration.

●

You should create system restore points:

●

◦ Before you add or change software or hardware

◦ Periodically, whenever the computer is running normally

System Restore also saves shadow copies of files that have been changed since the last restore

●

point was created. For more information about using shadow copies to restore, see Help and
Support.

Creating a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and follow the on-screen instructions.

To restore, see

Restoring to a previous system restore point on page 88.

Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.

86 Chapter 7 Backing up, restoring, and recovering

Tips for a successful backup

Number backup discs before inserting them into the optical drive.

●

● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these

folders periodically.

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your

●

settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document or graphics editing program, and then select Edit > Paste.

The screen image is added to the document.

4. Save and print the document.

What you need to know

You can back up your information to an optional external hard drive, a flash drive, a network

●

drive, or discs.

Connect the computer to AC power during backups.

●

Allow enough time for the backup. Depending on files sizes, it may take more than an hour.

●

Verify the amount of free space on your backup storage device before you back up.

●

● You should back up:

Before adding or changing software or hardware.

◦

Before the computer is repaired or restored.

◦

◦ On a regular schedule to be sure you have recent copies of personal information.

◦ After you add many files—for example, if you saved videos from a birthday party.

Before using antivirus software to remove a malicious program.

◦

After adding information that is hard to replace, such as pictures, videos, music, project

◦

files, or data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Creating backups 87

To restore, see Restoring specific files using Windows Backup and Restore on page 88.

Restore and recovery

Restoring to a previous system restore point

Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).

To restore to a previous system restore point, when the computer was running correctly:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore, and follow the on-screen instructions.

Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.

Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.

● A system recovery should be used as a final attempt to correct computer issues. If you have not

already tried restore points (see
partial restores (see
Manager to recover your system.

Restoring specific files on page 88), try them before using HP Recovery

Restoring to a previous system restore point on page 88) and

A system recovery must be performed if the computer hard drive fails or if all attempts to correct

●

any functional computer issues fail.

88 Chapter 7 Backing up, restoring, and recovering

If the recovery media do not work, you can obtain recovery discs for your system from the HP

●

website.

The Minimized Image Recovery option is recommended for advanced users only. All hardware-

●

related drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.

To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1. Access HP Recovery Manager in either of the following ways:

Select Start and type recovery in the search field. Select Recovery Manager from the

●

list.

– or –

Turn on or restart the computer, and then press esc while the “Press the ESC key for

●

Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the
“F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Recovering using the recovery media

1. If possible, back up all personal files.

2. Insert the first recovery disc into the optical drive on your computer or an optional external

optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.

5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

Changing the computer boot order on page 89.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

Restore and recovery 89

To change the boot order for a recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

90 Chapter 7 Backing up, restoring, and recovering

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for

evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating

●

of 125 or 250 V ac, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

●

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 91

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

92 Chapter 8 Power cord set requirements