HP pavilion dv7 maintenance and service

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HP Pavilion dv7 Entertainment PC

Maintenance and Service Guide

Athlon and Turion are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation.

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SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2008

Document Part Number: 469058-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International

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Standard for Safety of Information Technology Equipment (IEC 60950).

iii

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iv Safety warning notice

Table of contents

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1 Product description

2 External component identification

Top components ................................................................................................................................... 7

Display components ............................................................................................................ 7

Buttons, fingerprint reader, and speakers ............................................................................ 9

Keys ................................................................................................................................... 11

TouchPad .......................................................................................................................... 12

Front components .............................................................................................................................. 13

Rear components ............................................................................................................................... 14

Right-side components ....................................................................................................................... 14

Left-side components ......................................................................................................................... 15

Bottom components ........................................................................................................................... 16

3 Illustrated parts catalog

Service tag ......................................................................................................................................... 17

Computer major components ............................................................................................................. 18

Display assembly components ........................................................................................................... 27

AntiGlare display assembly spare parts ............................................................................ 27

BrightView display assembly spare parts .......................................................................... 29

Plastics Kit .......................................................................................................................................... 31

Cable Kit ............................................................................................................................................. 32

Mass storage devices ......................................................................................................................... 33

Miscellaneous parts ............................................................................................................................ 34

Sequential part number listing ............................................................................................................ 35

4 Removal and replacement procedures

Preliminary replacement requirements ............................................................................................... 44

Tools required .................................................................................................................... 44

Service considerations ....................................................................................................... 44

Plastic parts ....................................................................................................... 44

Cables and connectors ..................................................................................... 45

Drive handling ................................................................................................... 45

Grounding guidelines ......................................................................................................... 46

Electrostatic discharge damage ........................................................................ 46

Packaging and transporting guidelines ............................................. 47

Workstation guidelines ..................................................................... 47

Equipment guidelines ....................................................................... 48

Unknown user password ................................................................................................... 49

Component replacement procedures ................................................................................................. 50

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Service tag ......................................................................................................................... 50

Computer feet .................................................................................................................... 51

Battery ............................................................................................................................... 51

Webcam/microphone module ............................................................................................ 53

Optical drive ....................................................................................................................... 54

Hard drive .......................................................................................................................... 56

TV tuner module ................................................................................................................ 58

RTC battery ....................................................................................................................... 60

WLAN module .................................................................................................................... 61

Memory module ................................................................................................................. 64

Switch cover ...................................................................................................................... 66

Keyboard ........................................................................................................................... 68

Bluetooth module ............................................................................................................... 71

Speaker assembly ............................................................................................................. 72

Display assembly ............................................................................................................... 73

Top cover ........................................................................................................................... 82

Fingerprint reader board .................................................................................................... 85

TouchPad on/off button board ........................................................................................... 86

TouchPad button board ..................................................................................................... 87

Bluetooth module cable ..................................................................................................... 88

Modem module .................................................................................................................. 90

System board ..................................................................................................................... 91

Audio/infrared board .......................................................................................................... 94

USB board ......................................................................................................................... 95

Fan ..................................................................................................................................... 96

Subwoofer .......................................................................................................................... 97

Power connector cable ...................................................................................................... 99

Modem module cable ...................................................................................................... 100

TV tuner module cable ..................................................................................................... 101

Heat sink .......................................................................................................................... 102

Processor ......................................................................................................................... 106

5 Setup Utility

Starting the Setup Utility ................................................................................................................... 108

Using the Setup Utility ...................................................................................................................... 109

Changing the language of the Setup Utility ..................................................................... 109

Display system information .............................................................................................. 109

Restoring default settings in the Setup Utility .................................................................. 110

Exiting the Setup Utility .................................................................................................... 110

Setup Utility menus .......................................................................................................................... 111

Main menu ....................................................................................................................... 111

Security menu .................................................................................................................. 111

System Configuration menu ............................................................................................ 111

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6 Specifications

Computer specifications ................................................................................................................... 113

17.0-inch, SXGA+ display specifications .......................................................................................... 114

17.0-inch WXGA display specifications ............................................................................................ 115

Hard drive specifications .................................................................................................................. 116

Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer ............................................... 117

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................ 118

System DMA specifications, AMD .................................................................................................... 119

System DMA specifications, Intel ..................................................................................................... 119

System interrupt specifications, AMD with graphics subsystems with discrete memory .................. 120

System interrupt specifications, AMD with graphics subsystems with UMA memory ...................... 121

System interrupt specifications, Intel ................................................................................................ 122

System I/O address specifications, AMD ......................................................................................... 123

System I/O address specifications, Intel .......................................................................................... 125

System memory map specifications, AMD with graphics subsystems with discrete memory .......... 127

System memory map specifications, AMD with graphics subsystems with UMA memory .............. 128

System memory map specifications, Intel ........................................................................................ 129

Diagnostics menu ............................................................................................................ 112

7 Screw listing

Phillips PM2.5×6.0 captive screw ..................................................................................................... 130

Phillips PM2.5×5.0 screw ................................................................................................................. 131

Phillips PM2.0×4.0 screw ................................................................................................................. 132

Phillips PM2.5×4.0 screw ................................................................................................................. 135

Phillips PM3.0×4.0 screw ................................................................................................................. 140

Phillips PM2.5×13.0 captive screw ................................................................................................... 141

Phillips PM2.0×3.0 broad-head screw .............................................................................................. 143

Phillips PM2.5×6.0 screw ................................................................................................................. 144

Phillips PM2.5×4.0 broad-head screw .............................................................................................. 146

Phillips PM2.0×10.0 captive screw ................................................................................................... 147

8 Backup and Recovery

Recovering system information ........................................................................................................ 149

Creating recovery discs ................................................................................................... 150

Backing up your information ............................................................................................................. 151

vii

When to back up .............................................................................................................. 151

Backup suggestions ......................................................................................................... 151

Using system restore points ............................................................................................ 151

When to create restore points ......................................................................... 152

Create a system restore point ......................................................................... 152

Restore to a previous date and time ............................................................... 152

Performing a recovery ...................................................................................................................... 153

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9 Connector pin assignments

1394 ................................................................................................................................................. 154

Audio-in (microphone) ...................................................................................................................... 155

Audio-out (headphone) ..................................................................................................................... 155

External monitor ............................................................................................................................... 156

HDMI ................................................................................................................................................ 157

RJ-11 (modem) ................................................................................................................................ 158

RJ-45 (network) ................................................................................................................................ 158

Universal Serial Bus ......................................................................................................................... 159

Recovering from the recovery discs ................................................................................ 153

Recovering from the dedicated recovery partition (select models only) .......................... 153

10 Power cord set requirements

Requirements for all countries or regions ......................................................................................... 160

Requirements for specific countries or regions ................................................................................ 161

11 Recycling

Battery .............................................................................................................................................. 162

Display .............................................................................................................................................. 162

Index ................................................................................................................................................................. 168

viii

1 Product description

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Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Product Name HP Pavilion dv7 Entertainment PC √ √ √

Processors AMD processors:

AMD Turion Ultra Dual-Core 35W ZM-82

AMD Turion Ultra Dual-Core 35W ZM-80

AMD Turion Dual-Core 35W RM-70

AMD Athlon™ X2 Dual-Core 35W QL-60

Intel® processors:

AMD Turion™ Ultra Dual-Core 35W ZM-86 2.40-GHz with 2-MB L2 cache

2.20-GHz, with 2-MB L2 cache

2.10-GHz, with 2-MB L2 cache

2.00-GHz with 1-MB L2 cache

1.90-GHz with 1-MB L2 cache

Intel Core™2 Duo T9600 2.80-GHz with 6-MB L2 cache and 1066-MHz front side bus (FSB)

√ √

√

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

Intel Core2 Duo T9400 2.53-GHz with 6-

MB L2 cache and 1066-MHz FSB

Intel Core Duo T8600 2.40-GHz with 3-

MB L2 cache and 1066-MHz FSB

Intel Core Duo T8400 2.26-GHz with 3-

MB L2 cache and 1066-MHz FSB

Chipset Northbridge: AMD M770 chipset, ATI

Radeon HD 3450 graphics

Northbridge: AMD M780G chipset, ATI

Radeon HD 3200 graphics

Southbridge: AMD SB700 √ √

Northbridge: Intel PM45 √

Southbridge: Intel ICH9M √

√

Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

Graphics ATi Mobility Radeon HD 3450 with 256

MB of discrete graphics subsystem

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Unified memory architecture (UMA) with

Discrete graphics subsystem memory

Panels

memory (32 MB × 16 DDR2 × 4 PCs)

shared video memory:

Up to 358 MB of graphics

●

subsystem memory on computer models equipped with 2048 MB or more of main system memory

Up to 251 MB of graphics

●

subsystem memory on computer models equipped with 1024 MB

Memory size is dynamic change

●

GeForce 9650M GT, Nvidia NB9P-

●

GS with 512 MB (32 MB × 16 DDR2 ×8 PCs)

GeForce 9300M GS, Nvidia NB9M-

●

GEB with 256 MB (32 MB × 16 DDR2 × 4 PCs)

17.0-inch, WSXGA+ (1680 × 1050)

●

AntiGlare

√

√ √ √

Memory 2 SODIMM slots √ √ √

Customer-accessible/upgradable √ √ √

PC2-6400, 800-MHz, DDR2 √ √ √

Dual-channel support √√√

17.0-inch, WSXGA+ (1680 × 1050)

●

BrightView

17.0-inch, WXGA+ (1440 × 900)

●

AntiGlare

17.0-inch, WXGA+ (1440 × 900)

●

BrightView

AntiGlare glass panel cover

●

support

Support for lighted logo on

●

display enclosure

Typical brightness 200 nits

●

√ √ √

2 Chapter 1 Product description

Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

Supports up to 4096 MB system memory

4096-MB total system memory

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Hard drives Supports all Serial ATA (SATA) 9.5-mm,

Supports up to 2 hard drives √ √ √

Support for Accelerometer hard

Support for solid-state drive (SSD) on

●

(2048 MB × 2, dual-channel)

3072-MB total system memory

●

(2048 MB × 1 + 1024 × 1)

2048-MB total system memory

●

(1024 MB × 2, dual-channel)

2048-MB total system memory

●

(2048 MB × 1)

1024-MB total system memory

●

(512 MB × 2, dual-channel)

1024-MB total system memory

●

(1024 MB × 1)

2.5-inch hard drives

drive protection

dual hard drive configurations, with SSD set as the primary drive

√ √ √

Dual hard drive configurations:

640-GB (320-GB, 5400-rpm × 2)

●

500-GB (250-GB, 5400-rpm × 2)

●

320-GB (160-GB, 7200-rpm × 2)

●

320-GB (160-GB, 5400-rpm × 2)

●

64-GB SSD + 320-GB, 5400-rpm

●

Single hard drive configurations:

320-GB, 5400-rpm

●

250-GB, 5400-rpm

●

160-GB, 7200-rpm

●

160-GB, 5400-rpm

●

120-GB, 5400-rpm

●

Optical drives 12.7-mm tray load √ √ √

Parallel ATA √√√

√ √ √

Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Fixed (1 screw for removal) √ √ √

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

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Support for the following optical drives:

DVD±RW and CD-RW SuperMulti

●

Double-Layer Combo Drive with LightScribe

DVD±RW and CD-RW SuperMulti

●

Double-Layer Combo Drive

Blu-ray Disc ROM Drive with

●

SuperMulti DVD±R/RW DoubleLayer

Webcam Low-light VGA camera √ √ √

Fixed (no tilt) √ √ √

Activity LED √ √ √

640 × 480 by 24 frames per second √ √ √

Microphone 2 omnidirectional microphones, dual

Audio HD Audio (IDT) √ √ √

Integrated subwoofer √ √ √

Supports Microsoft Premium

array with appropriate software (supports beam forming, echo cancellation, and noise suppression)

Requirements

√ √ √

Pavilion-branded Altec Lansing

speakers

Modem 56K V.92 data/fax modem √ √ √

Supports all world-wide certification

Ethernet Integrated Realtek 10/100/1000 network

Integrated Realtek 10/100 NIC √

Wireless Integrated wireless local area network (WLAN) options by way of wireless module:

Broadcom 4321 802.11a/b/g/n √ √

Atheros AR2425 802.11b/g √ √

Intel Wi-Fi Link 5100 802.11a/b/g/n

requirements

interface card (NIC)

Atheros AR9280 802.11a/b/g/n √ √

WLAN module

4 Chapter 1 Product description

√ √ √

√ √

√

Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

Intel Wi-Fi Link 5100 802.11a/b/g

WLAN module

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Broadcom 4322 802.11a/b/g/n

WLAN module

Broadcom BCM4312 802.11b/g

WLAN module

Wireless Integrated ATSC/NTSC/QAM hybrid

TV tuner module

Integrated world-wide analog DVB-T

TV tuner module

Support for TV tuner antennae for both

DVB-T and ATSC/NTSC

External media card

Digital Media Slot, supports SD, MMC,

Ports Audio-in (mono microphone) √ √ √

Audio-out (stereo headphone) √ √ √

Audio-out (stereo headphone with S/

One ExpressCard 54 slot √ √

SD I/O, MS, MSP, xD

PDIF)

√

√ √ √

Consumer infrared √ √ √

eSATA √ √ √

High-Definition Multimedia Interface

(HDMI) v1.3 supporting 1080p with HDCP key

IEEE 1394a √ √

RJ-11 (modem; select models only) √ √ √

RJ-45 (Ethernet, includes link and

activity lights)

TV tuner antenna (select models only) √ √

USB (4 on computer models not

equipped with an eSATA port; 3 on computer models equipped with an eSATA port)

VGA (Dsub 15-pin) √ √ √

2-pin AC power for 90-W AC adapter √ √ √

Docking Expansion port 3 supports the HP

xb3000 Notebook Expansion Base and HP Notebook QuickDock

√ √ √

√√√

Category Description Computer

models equipped with AMD processors and graphics subsystems with discrete memory

Computer models equipped with AMD processors and graphics subsystems with UMA memory

Computer models equipped with Intel processors and graphics subsystems with discrete memory

Keyboard/ pointing devices

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Touchpad supports 2-way scrolling √ √ √

Taps enabled as default √ √ √

Power requirements

6-cell 2.20-Ah Li-ion battery √

90-W AC adapter with localized cable

65-W AC adapter with localized cable

Security Security cable slot √ √ √

Fingerprint reader (select models only) √ √ √

Operating system

Linux Red Flag √ √ √

17-inch full-size keyboard with numeric keypad

8-cell 2.55-Ah Li-ion battery √ √

plug support (2-wire plug with ground pin, supports 2-pin DC connector)

Preinstalled:

FreeDOS √ √ √

√ √ √

√ √

√

Windows Vista® Business (32 bit) √ √ √

Windows Vista Home Basic (32 bit) vvv √

Windows Vista Premium (32 bit) √ √ √

Windows Vista Ultimate (64 bit) √ √ √

Serviceability AC adapter √ √ √

Battery (system) √ √ √

Hard drives (2) √ √ √

Memory module √ √ √

Optical drive √ √ √

TV tuner module √ √ √

WLAN module √√√

6 Chapter 1 Product description

2 External component identification

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Top components

Display components

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

(2) Wireless antennae (select models only) Send and receive signals from one or more wireless

devices. These antennae are not visible from the outside of the computer.

NOTE: For optimal transmission, keep the areas

immediately around the antennae free from obstructions.

NOTE: To see wireless regulatory notices, refer to the

section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These

notices are located in Help and Support.

Top components 7

Item Component Description

(3) Internal microphones (2) Record sound.

(4) Integrated webcam light On: The integrated webcam is in use.

(5) Integrated webcam Records video and captures still photographs.

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8 Chapter 2 External component identification

Buttons, fingerprint reader, and speakers

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Item Component Description

(1) Speakers (2) Produce sound.

(2) Power button

(3) Media button

When the computer is off, press the button to turn

●

on the computer.

When the computer is on, press the button briefly

●

to initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the

●

button briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Maintenance > Power Options.

Launches the QuickPlay program (for models with

●

QuickPlay preinstalled).

Launches the DVDPlay program (for models with

●

DVDPlay preinstalled).

NOTE: If the computer has been set up to require a

logon password, you may be asked to log on to Windows. QuickPlay launches after you log on. Refer to the QuickPlay software Help for more information.

Top components 9

Item Component Description

(4) Volume mute button Mutes and restores speaker sound.

(5) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to

decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume.

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(6) Previous/rewind button

(7) Play/pause button Plays or pauses the disc.

(8) Next/fast forward button

(9) Stop button Stops playback.

(10) Wireless button Turns the wireless feature on or off, but does not create

(11) Fingerprint reader Allows a fingerprint logon to Windows, instead of a

Plays the previous track or chapter when the

●

button is pressed once.

Rewinds media when the button is pressed

●

simultaneously with the fn key.

Plays the next track or chapter when the button is

●

pressed once.

Fast forwards media when pressed

●

simultaneously with the fn key.

a wireless connection.

NOTE: A wireless network must be set up in order to

establish a wireless connection.

password logon.

10 Chapter 2 External component identification

Keys

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Item Component Description

(1) esc key Displays system information about your computer when

pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when

(3) Windows logo key Displays the Windows® Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Integrated numeric keypad keys Can be used like the keys on an external

(6) Function keys Execute frequently used system functions when

pressed in combination with a function key or the

esc key.

numeric keypad.

pressed in combination with the fn key.

Top components 11

TouchPad

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Item Component Description

(1) TouchPad light

(2) TouchPad* Moves the pointer and selects or activates items on

(3) TouchPad left button* Functions like the left button on an external mouse.

(4) TouchPad on/off button Enables/disables the TouchPad.

(5) TouchPad scroll zone Scrolls up or down.

(6) TouchPad right button* Functions like the right button on an external mouse.

*This table describes factory settings. To view and change TouchPad preferences, select Start > Control Panel > Hardware and Sound > Mouse.

White: TouchPad is enabled.

●

Amber: TouchPad is disabled.

●

the screen.

12 Chapter 2 External component identification

Front components

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Item Component Description

(1) Power light

(2) Battery light

(3) Drive light Blinking: The hard drive or optical drive is being

(4) Consumer infrared lens Receives a signal from the HP Remote Control.

(5) Audio-in (microphone) jack Connects an optional computer headset microphone,

(6) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

On: A battery is charging.

●

Blinking: A battery that is the only available power

●

source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: If the computer is plugged into an external

●

power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

accessed.

stereo array microphone, or monaural microphone.

stereo speakers, headphones, ear buds, a headset, or television audio.

Front components 13

Rear components

Component Function

Vents (2) Enables airflow to cool internal components.

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NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

It is normal for the internal fan to cycle on and off during routine operation.

Right-side components

Item Component Description

(1) USB ports (2) Connect optional USB devices.

(2) Optical drive light Blinking: The optical drive is being accessed.

(3) Optical drive Reads optical discs and, on select models, also writes

to optical discs.

(4) TV antenna jack (select models only) Connects a TV antenna, a digital cable device, or a

(5) RJ-11 (modem) jack (select models only) Connects a modem cable.

(6) Power connector Connects an AC adapter.

satellite device that receives standard or high-definition TV broadcasts.

14 Chapter 2 External component identification

Left-side components

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Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

(2) External monitor port Connects an external VGA monitor or projector.

(3) Expansion port 3 Connects the computer to an optional docking device

or an optional expansion product.

NOTE: The computer has only one expansion port.

The term expansion port 3 describes the type of expansion port.

(4) RJ-45 (network) jack Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio component.

(6) eSATA/USB port Connects an optional high-performance eSATA

component, such as an eSATA external hard drive, or an optional USB device.

(7) USB port Connects an optional USB device.

(8) 1394 port (select models only) Connects an optional IEEE 1394 or 1394a device, such

(9) Digital Media Slot light On: A digital card is being accessed.

(10) Digital Media Slot Supports the following optional digital card formats:

(11) ExpressCard slot Supports optional ExpressCard/54 cards.

as a camcorder.

Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xD-Picture Card (XD) Type H, xD-Picture Card (XD) Type M.

Left-side components 15

Bottom components

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Item Component Description

(1) Battery bay Holds the battery.

(2) Integrated subwoofer Contains the subwoofer speaker.

(3) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Hard drive, memory module, and WLAN

module compartment

(5) Battery release latch Releases the battery from the battery bay.

Holds the hard drive, the memory module slots, and the WLAN module (select models only).

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

16 Chapter 2 External component identification

3 Illustrated parts catalog

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Service tag

The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information:

(1) Product name: This is the product name affixed to the front of the computer.

(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.

(3) Part number/Product number (p/n): This number provides specific information about the product's

hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Model description: This is the number needed to locate documents, drivers, and support for the computer.

(5) Warranty period: Describes the duration of the warranty period for the computer.

Service tag 17

Computer major components

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18 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) 17.0-inch display assemblies (include webcam, microphone, and wireless antenna transceivers and cables):

For use only with computer models equipped with AMD processors:

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For use only with computer models equipped with Intel processors:

NOTE: See Display assembly components on page 27 for more information on display assembly spare

(2) Switch covers (include power button board and cable and LED board and cable)

For use only with computer models equipped with Intel processors 485605-001

(3) Keyboards:

For use only with computer models equipped with AMD processors:

WSXGA+ AntiGlare display assembly with webcam and 2 microphones

●

WXGA AntiGlare display assembly with webcam and 2 microphones

●

WSXGA+ BrightView display assembly with webcam and 2 microphones

●

WXGA BrightView display assembly with webcam and 2 microphones

●

WSXGA+ AntiGlare display assembly with webcam and 2 microphones

●

WXGA AntiGlare display assembly with webcam and 2 microphones

●

WSXGA+ BrightView display assembly with webcam and 2 microphones

●

WXGA BrightView display assembly with webcam and 2 microphones

●

part numbers.

For use only with computer models equipped with AMD processors 480469-001

For use in Denmark, Norway, and Sweden

●

497104-001

497103-001

488881-001

488880-001

480378-001

480377-001

480376-001

480375-001

483275-DH1

For use with all computer models:

For use in France

●

For use in French Canada

●

For use in Germany

●

For use in Italy

●

For use in the Netherlands

●

For use in Portugal

●

For use in Saudi Arabia

●

For use in Spain

●

For use in Switzerland

●

For use in Turkey

●

For use in the United Kingdom

●

For use in the United States

●

For use in Asia/Pacific countries and regions

●

For use in Belgium 483275-A41

●

483275-051

483275-121

483275-041

483275-061

483275-B31

483275-131

483275-171

483275-071

483275-111

483275-141

483275-031

483275-001

483275-371

Computer major components 19

Item Description Spare part number

wWw.laptopblue.com

(4) Bluetooth® module

Cable Kit, includes:

For use in Brazil

●

For use in the Czech Republic

●

For use in Europe, the Middle East, and Africa

●

For use in Greece

●

For use in Hong Kong

●

For use in Israel

●

For use in Japan

●

For use in Latin America

●

For use in the People's Republic of China

●

For use in Russia

●

For use in Thailand

●

NOTE: The Bluetooth module spare part kit does not include a Bluetooth module

cable. The Bluetooth module cable is included in the Cable Kit, spare part number 480474-001.

NOTE: See

Cable Kit on page 32 for more Cable Kit spare part information.

483275-201

483275-221

483275-021

483275-151

483275-AC1

483275-BB1

483275-291

483275-161

483275-AA1

483275-251

483275-281

483113-001

480474-001

(5a) Bluetooth module cable

(5b) Power connector cable

(5c) Modem module cable (includes an RJ-11 jack)

(5d) TV tuner module cable

(6)

(7) Top covers:

For use only with computer models not equipped with a fingerprint reader 480465-001

(8) TouchPad on/off button board (includes cable) 481392-001

Plastics Kit, includes:

(9a) ExpressCard slot bezel

(9b) Accessory cover

(10)

(11) System boards (include replacement thermal material):

For use only with computer models equipped with AMD processors:

Speaker assembly 480470-001

For use only with computer models equipped with a fingerprint reader 480466-001

480467-001

NOTE: See

TouchPad button board (includes 2 cables) 491972-001

Plastics Kit on page 31 for more Plastics Kit spare part information.

With RX781 Northbridge and ATI HD3450 discrete graphics subsystem memory

●

With M780G Northbridge and UMA graphics subsystem memory 486542-001

●

20 Chapter 3 Illustrated parts catalog

486541-001

Item Description Spare part number

For use only with computer models equipped with Intel processors:

(12) Modem modules:

wWw.laptopblue.com

For use only in Australia and New Zealand 461749-011

(13) USB boards (includes cable):

For use only with computer models equipped with Intel processors 480479-001

(14) Audio/infrared board (includes cable) 480477-001

(15) WLAN modules:

For use only with computer models equipped with AMD processors:

With PM45 Northbridge and nVidia NB9P-GS discrete graphics subsystem

●

memory and 512-GB of graphics subsystem memory

With PM45 Northbridge and nVidia NB9M-GE discrete graphics subsystem

●

memory and 256-GB of graphics subsystem memory

NOTE: The modem module spare part kits do not include a modem module cable. The modem module cable is

included in the Cable Kit, spare part number 480474-001.

For use in all countries and regions except Australia and New Zealand 461749-001

For use only with computer models equipped with AMD processors 488886-001

Atheros AR9280 802.11a/b/g/n WLAN module for use in Antigua and Barbuda,

●

Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

480365-001

480366-001

482260-001

Atheros AR9280 802.11a/b/g/n WLAN module for use in Afghanistan, Albania,

●

Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

482260-002

Computer major components 21

Item Description Spare part number

wWw.laptopblue.com

Broadcom 4321 802.11a/b/g/n WLAN module for use in Antigua and Barbuda,

●

Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

Broadcom 4321 802.11a/b/g/n WLAN module for use in Afghanistan, Albania,

●

453730-001

453730-002

Atheros AR2425 802.11b/g for use in Antigua and Barbuda, Barbados, Belize,

●

Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

Atheros AR2425 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra,

●

Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka,

459339-001

459339-002

22 Chapter 3 Illustrated parts catalog

+ 152 hidden pages