HP Pavilion dv6000 Service Manual

Maintenance and Service Guide

HP Pavilion dv6000 Notebook PC

Document Part Number: 416618 - 0 03

April 2007

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft, Windows and Windows Vista are either trademarks or registered trademarks. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries and regions. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. AMD, the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Third Edition: April 2007 First Edition: August 2006 Document Part Number: 416618-003

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of

overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resett ing the Computer . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

2Troubleshooting

2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2–1

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–1

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2–8

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–8

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–15

Maintenance and Service Guide v

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–22

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–31

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

vi Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer For Disassembly . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.16 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52

5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.18 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–56

5.19 USB/Power Connector Board . . . . . . . . . . . . . . . . 5–59

5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61

5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–66

5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–69

Contents

Maintenance and Service Guide vii

Contents

6 Specifications

AScrew Listing

B Backup and Recovery in Windows XP

C Backup and Recovery in Windows Vista

D Display Component Recycling

E Connector Pin Assignments

F Power Cord Set Requirements

Index

viii Maintenance and Service Guide

Product Description

The HP Pavilion dv6000 Notebook PC offers advanced modularity, Intel® Core™ Duo and Celeron® and AMD Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Pavilion dv6000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Fe a t ur es

■ The following processors are available, varying by

computer model:

❏ Intel Core Duo T7200 (2.00-GHz)

❏ Intel Core Duo T1350 (1.86-GHz)

❏ Intel Core Duo T5600 (1.83-GHz)

❏ Intel Core Duo T2350 (1.86-GHz)

❏ Intel Core Duo T2250 (1.73-GHz)

❏ Intel Core Duo T5500 (1.66-GHz)

❏ Intel Core Duo T5200 (1.66-GHz)

❏ Intel Core Duo T2060 (1.60-GHz)

❏ Intel Core Duo T2300E (1.66-GHz)

❏ Intel Core Duo T2050 (1.60-GHz)

❏ Intel Celeron 440 (1.86-GHz)

❏ Intel Celeron 430 (1.73-GHz)

❏ Intel Celeron 420 (1.60-GHz)

❏ AMD Turion ML-60 2.0-GHz

❏ AMD Turion ML-56 1.8-GHz

❏ AMD Turion ML-52 1.6-GHz

❏ AMD Turion ML-50 1.6-GHz

❏ Mobile AMD Sempron 3500+ (1.8-GHz)

❏ Mobile AMD Sempron 3400+ (1.8-GHz)

❏ Mobile AMD Sempron 3200+ (1.6-GHz)

■ 15.4-inch WXGA (1280 × 768) TFT display with over

16.7 million colors, varying by computer model

■ 200-, 160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard

drive, varying by computer model

■ 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz,

expandable to 2.0 GB

1–2 Maintenance and Service Guide

Product Description

■ Microsoft® Windows Vista™ Business, Windows Vista

Home Basic, and Windows® XP Professional

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on/off button and dedicated

two-way scroll zone

■ Integrated 10/100 BASE-T Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11b and

802.11b/g WLAN device

■ Support for ExpressCard

■ External 90- or 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery

■ Stereo speakers with volume up and down buttons

■ Integrated microphones (select models only)

■ Support for the following optical drives:

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

❏ DVD/CD-RW Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Consumer infrared lens

❏ Docking (select models only)

❏ ExpressCard

❏ External monitor

❏ IEEE 1394 digital (select models only)

❏ Digital Media Slot (select models only)

❏ Power

Maintenance and Service Guide 1–3

Product Description

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out (select models only)

❏ Universal Serial Bus (USB) v. 2.0

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer For Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.7, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any batteries at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1. 3 Powe r M a n a g e m e n t

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Tabl e 1-1

Front Components

Item Component Function

1 Power light On: The computer is on.

Blinking: The computer is in standby. Off: The computer is off or in hibernation.

2 Battery light On: A battery is charging.

Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a

critical

low-battery condition, the battery

light begins blinking rapidly. Off: If the computer is plugged into an

external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

1–6 Maintenance and Service Guide

Tabl e 1-1

Product Description

Front Components

Item Component Function

3 Drive light Blinking: The hard drive or optical drive is

being accessed.

4 Wireless switch Turns the wireless feature on or off, but

does not create a wireless connection.

✎

5 Wireless light Blue: An integrated wireless device, such

6 Consumer infrared

lens (select models only)

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

Audio-out (headphone) S/PDIF jack (select models only)

as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on.

Amber: All wireless devices are turned off.

Receives a signal from the HP Remote Control.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Provides sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

Provides enhanced audio performance, including surround sound and other high-end audio output.

(Continued)

A wireless network must be set up to establish a wireless connection.

Maintenance and Service Guide 1–7

Product Description

The external components on the left side of the computer are shown below and described in Table 1-2.

Left-Side Components

Tabl e 1-2

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but it may not prevent the computer from being mishandled or stolen.

2 S-Video-out jack Connects an optional S-Video device such

as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor port Connects an external VGA monitor or

projector.

1–8 Maintenance and Service Guide

Tabl e 1-2

Product Description

Left-Side Components

Item Component Function

4 Expansion port 3 Connects the computer to an optional

expansion product.

✎

5 RJ-45 (network) jack Connects a network cable.

✎

6 RJ-11 (modem) jack Connects a modem cable.

7 HDMI port

(select models only)

8 USB ports (2) Connect optional USB devices.

9 1394 port (select

models only)

10 Digital Media Slot

(select models only)

Connects an optional audio or video device such as a high definition television, set-top box, DVD player, or any compatible digital or audio device.

Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M.

(Continued)

The computer has only one expansion port. The term

describes the type of

port 3

expansion port.

On select computer models, the network jack provides Gigabit Ethernet functionality.

expansion

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the computer are shown below and described in Table 1-3.

Right-Side Components

Tabl e 1-3

Right-Side Components

Item Component Function

1 ExpressCard slot Supports optional ExpressCard/54 cards.

2 Optical drive Reads an optical disc.

3 USB port

(select models only)

4 Power connector Connects an AC adapter.

1–10 Maintenance and Service Guide

Connects an optional USB device.

Product Description

The computer keyboard components are shown below and described in Table 1-4.

Keyboard Components

Maintenance and Service Guide 1–11

Product Description

Table 1-4

Keyboard Components

Item Component Function

1 Function keys Execute frequently used system functions

when pressed in combination with the fn key.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Embedded numeric

8 num lock key Enables numeric lock, turns on the

key Executes frequently used system

functions when pressed in combination with a function key or the esc key.

menu.

Displays a shortcut menu for items

applications key

keypad keys

beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

1–12 Maintenance and Service Guide

Product Description

The computer top components are shown below and described in Table 1-5.

Top Components, Part 1

Maintenance and Service Guide 1–13

Product Description

Tabl e 1-5

Top Components, Part 1

Item Component Function

1 Integrated camera

(select models only)

2 Internal microphones

(2, select models only)

3 Speakers (2) Produce sound.

4 Power button When the computer is

5 Caps lock light On: Caps lock is on.

6 Volume mute button Mutes and restores speaker sound.

7 Volume scroll zone Adjusts speaker volume. Slide your finger

Records video and captures still photos.

Record sound.

A microphone icon next to each

✎

microphone opening indicates that the computer has internal microphones.

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to

exit hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

to the left to decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume.

8 Num lock light On: Num lock is on or the embedded

numeric keypad is enabled.

1–14 Maintenance and Service Guide

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components, Part 2

Maintenance and Service Guide 1–15

Product Description

Tabl e 1-6

Top Components, Part 2

Item Component Function

1 Media button If QuickPlay is not installed and the

computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, does not function.

■ In standby, resumes from standby into

Windows.

If QuickPlay is installed and the computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, opens the music program or the Media menu, which allows you to select a multimedia program.

■ In standby, resumes from standby into Windows.

The media button does not affect the

✎

procedure for restoring from hibernation.

2 DVD button When the computer is

On, opens the default DVD program

✎

to start a DVD in the optical drive.

Off, opens QuickPlay to start a DVD

✎

in the optical drive. If the QuickPlay software is not installed, the DVD button starts in Windows.

In hibernation, opens QuickPlay to

✎

start a DVD in the optical drive. If QuickPlay is not installed, the computer resumes from hibernation.

1–16 Maintenance and Service Guide

Tabl e 1-6

Product Description

Top Components, Part 2

Item Component Function

3 Previous/rewind

button

4 Play/pause button When a disc is in the optical drive and is

5 Next/fast forward

button

6 Stop button When a disc is playing in the optical drive,

When a disc is playing in the optical drive:

■ Plays the previous track or chapter, when pressed once.

■ Rewinds when pressed with the fn key.

■ Not playing, plays the disc.

■ Playing, pauses the disc.

When a disc is playing in the optical drive:

■ Play the next track or chapter, when pressed once.

■ Fast forwards when pressed with the fn key.

stops the current disc activity.

(Continued)

Maintenance and Service Guide 1–17

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

Tabl e 1-7

Touchpad Components

Item Component Function

1 TouchPad light Blue: TouchPad is enabled.

Amber: TouchPad is disabled.

2 TouchPad Moves the pointer and selects or activates

items on the screen.

3 Left and right

TouchPad buttons

4 TouchPad on/off

button

5 TouchPad vertical

scroll zone

1–18 Maintenance and Service Guide

Function like the left and right buttons on an external mouse.

Enables/disables the TouchPad.

Scrolls up or down.

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1 - 8

Bottom Components

Item Component Function

1 Battery bay Holds the battery.

2 Battery release latch Releases the battery from the

battery bay.

3 Optical drive Reads an optical disc.

Maintenance and Service Guide 1–19

Product Description

Table 1 - 8

Bottom Components

Item Component Function

4 Memory module

compartment

5 Vents (5) Enable airflow to cool internal

6 Hard drive bay Holds the hard drive.

(Continued)

Contains the memory module slots, the Mini Card slot, and the RTC battery.

components.

The computer fan starts up

✎

automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

1–20 Maintenance and Service Guide

1. 5 D e s i g n ove r v i ew

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Turion and Mobile AMD Sempron processors

■ Audio

■ Display

■ ExpressCard

■ Fan

■ Hard drive

■ Intel Core Duo and Celeron processors

■ Keyboard and TouchPad

■ Memory module

■ Mini Card module

Product Description

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Maintenance and Service Guide 1–21

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility in Windows XP

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

1. Turn on or restart the computer in Windows.

2. Before Windows opens and while the “Press <F10> to enter setup” prompt is displayed in the lower-left corner of the screen, press

f10.

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

Maintenance and Service Guide 2–1

Troubleshooting

1. To open the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

f10 while the prompt, “Press <F10>

enter.

3. Press

f5 or f6 (or use the arrow keys) to select a language, and

then press

enter to select a language.

4. When a confirmation prompt with your preference selected is displayed, press

enter to save your preference.

5. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press f1.

■ To display additional navigation and selection information

while the Setup Utility is open, press

f5 or f6.

f1.

f10

Displaying System Information

The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2.

2–2 Maintenance and Service Guide

Troubleshooting

1. To start the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Access the system information by using the Main menu.

3. To close the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press

enter. (The computer restarts in Windows.)

f10 while the prompt, “Press <F10>

Restoring Default Settings in the Setup Utility

The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Select Exit > Load Setup Defaults, and then press

f10 while the prompt, “Press <F10>

f10.

3. When the Setup Confirmation is displayed, press your preferences.

4. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed

✎

when you restore the factory default settings.

Maintenance and Service Guide 2–3

enter to save

f10,

Troubleshooting

Using Advanced Setup Utility Features

This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to the Help and Support Center, which is accessible only when the computer is in Windows.

The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

The “<F12> to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot.

The “Press <ESC> to change boot order” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order.

Closing the Setup Utility

You can close the Setup Utility with or without saving changes.

■ To close the Setup Utility and save your changes from the

current session, use either of the following procedures:

❏ Press f10, and then follow the instructions on the screen.

– or –

❏ If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press

When you use the

f10 procedure, you are offered an option

enter.

to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press

2–4 Maintenance and Service Guide

enter.

Troubleshooting

■ To close the Setup Utility without saving your changes from

the current session:

If the Setup Utility menus are not visible, press

esc to return

to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press

enter.

After the Setup Utility closes, the computer restarts in Windows.

Setup Utility Menus

The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not

✎

be supported by your computer.

Main Menu

Table 2 - 1

Main Menu

Select To Do This

System Information ■ View and change the system time and date.

■ View identification information about the

computer.

■ View specification information about the

processor, memory size, system BIOS, and keyboard controller version (select models only).

Maintenance and Service Guide 2–5

Troubleshooting

Security Menu

Table 2 - 2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an administrator

password.

Power-on password Enter, change, or delete a power-on password.

System Configuration Menu

Table 2 - 3

System Configuration Menu

Select To Do This

Language Support Change the Setup Utility language.

Embedded WLAN Device Radio

Embedded Bluetooth Device (select models only)

Enhanced SATA support (select models only)

2–6 Maintenance and Service Guide

Enable/disable an embedded wireless LAN device.

Enable/disable an embedded Bluetooth device (select models only).

Enable/disable enhanced SATA mode.

Table 2 - 3

Troubleshooting

System Configuration Menu

(Continued)

Select To Do This

Boot Options Set the following boot options:

■ f10 and f12 Delay (sec.)—Set the delay for the

f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).

■ CD-ROM boot—Enable/disable boot from

CD-ROM.

■ Floppy boot—Enable/disable boot from Floppy.

■ Internal Network Adapter boot—Enable/disable

boot from Internal Network Adapter.

■ Boot Order—Set the boot order for:

❐ USB Floppy ❐ ATAPI CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on Key ❐ USB Hard drive ❐ Network adapter

Diagnostics Menu

Table 2 - 4

Diagnostics Menu

Select To Do This

Hard Disk Self Test Run a comprehensive self-test on the hard drive.

Maintenance and Service Guide 2–7

Troubleshooting

2.2 Setup Utility in Windows Vista

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working or will not load.

The fingerprint reader (select models only) does not work

✎

when accessing the Setup Utility.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

To start the Setup Utility:

1. Turn on or restart the computer.

2. Before Windows opens and while “Press <F10> to enter setup” is displayed in the lower-left corner of the screen,

f10.

press

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

3. Press then press

4. When a confirmation prompt with your preference selected is displayed, press

2–8 Maintenance and Service Guide

f10 while “Press <F10> to enter setup” is displayed

enter.

f5 or f6 (or use the arrow keys) to select a language, and

enter to select a language.

enter to save your preference.

Troubleshooting

5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press esc.

■ To display additional navigation and selection information

while the Setup Utility is open, press

f5 or f6.

f1.

Displaying System Information

The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press

f10 while “Press <F10> to enter setup” is displayed

in the lower-left corner of the screen.

2. Access the system information by using the Main menu.

3. To exit the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press

Maintenance and Service Guide 2–9

enter. (The computer restarts in Windows.)

Troubleshooting

Restoring Default Settings in the Setup Utility

The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press in the lower-left corner of the screen.

f10 while “Press <F10> to enter setup” is displayed

2. Select Exit > Load Setup Defaults, and then press

3. When the Setup Confirmation is displayed, press your preferences.

4. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed

✎

when you restore the factory default settings.

Using Advanced Setup Utility Features

This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows.

The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

The “<F12> to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt for a Network Service Boot.

enter.

enter to save

f10,

2–10 Maintenance and Service Guide

The “Press <ESC> to change boot order” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt to change the boot order.

Closing the Setup Utility

You can close the Setup Utility with or without saving changes.

■ To close the Setup Utility and save your changes from the

current session, use either of the following procedures:

❏ Press f10, and then follow the instructions on the screen.

– or –

❏ If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press

Troubleshooting

enter.

When you use the to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press

■ To close the Setup Utility without saving your changes from

the current session:

If the Setup Utility menus are not visible, press to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press

After the Setup Utility closes, the computer restarts in Windows.

enter.

f10 procedure, you are offered an option

esc to return

enter.

Setup Utility Menus

The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu items listed in this chapter may

✎

not be supported by your computer.

Maintenance and Service Guide 2–11

Troubleshooting

Main Menu

Tabl e 2-1

Main Menu

Select To Do This

System Information

■ View and change the system time and date.

■ View identification information about the

computer.

■ View specification information about the

processor, memory size, system BIOS, and keyboard controller version (select models only).

Security Menu

Table 2 - 2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an administrator

password.

Power-on password Enter, change, or delete a power-on password.

System Configuration Menu

Table 2 - 3

System Configuration Menu

Select To Do This

Language Support Change the Setup Utility language.

Enhanced SATA support (select models only)

2–12 Maintenance and Service Guide

Enable/disable enhanced SATA mode.

Table 2 - 3

System Configuration Menu

Select To Do This

Boot Options Set the following boot options:

■ f10 and f12 Delay (sec.)—Set the delay for the

f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).

■ CD-ROM boot—Enable/disable boot from

CD-ROM.

■ Floppy boot—Enable/disable boot from Floppy.

■ Internal Network Adapter boot—Enable/disable

boot from Internal Network Adapter.

■ Boot Order—Set the boot order for:

❐ USB Floppy ❐ ATAPI CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on Key ❐ USB Hard drive ❐ Network adapter

Button Sound (select models only)

Enable/disable the Quick Launch Button tapping sound.

Troubleshooting

Video memory up to

Select the amount of video memory.

(select models only)

Maintenance and Service Guide 2–13

Troubleshooting

Diagnostics Menu

Table 2 - 4

Diagnostics Menu

Select To Do This

Hard Disk Self Test Run a comprehensive self-test on the hard drive.

On models with two hard drives, this menu

✎

option is called the Primary Hard Disk Self Test.

Secondary Hard Disk Self Test (select models only)

Run a comprehensive self-test on a secondary hard drive.

2–14 Maintenance and Service Guide

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–15

Troubleshooting

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–16 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there

sound?

“Flowchart

2.2—No Power, Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video, Part 1.”

Go to

“Flowchart

2.9—No Operating System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio, Par t 1.”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunctioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

Power up

on battery

power?

Power up

on AC

power?

Reset

power.*

Power up

on battery

power?

Reset

power.*

Power up

on AC power?

Go to

“Flowchart

2.3—No Power, Par t 2.”

Go to

“Flowchart

2.4—No Power, Part 3.”

Power up in

docking device?

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

device?

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

2–18 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart

2.2—No Power, Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Done

Power on?

Replace

power supply

(if applicable).

Go to

Done

Power on?

“Flowchart

2.4—No Power, Part 3.”

Done

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power, Part 2.”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

External

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power, Part 4.”

Replace external

AC adapter.

Power on?

Done

2–20 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power, Par t 3.”

Open

computer.

Troubleshooting

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video, Part 2.”

*NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–22 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video, Part 1.”

Remove

computer from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

“Flowchart

2.6—No Video, Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Done

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device (if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

Remove computer,

replace docking

device.

Reinstall

computer into

docking device.

Docking

device

operating?

Done

Test replacement

docking device with

new computer.

Done

2–24 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading,

Diskette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

“Flowchart 2.20—No Network/Modem

go to

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Optical Drive.”

No OS loading from network,

Connection.”

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot

from

CD?

Check the Setup utility for correct

booting order.

Boot from

hard drive?

Done

Go to

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

Done

Boot

from

diskette?

Change boot priority through the Setup Utility

and reboot.

Go to

“Flowchart

2.13—No OS Loading,

Diskette Drive.”

Boot from

hard drive?

2.17—Nonfunctioning

Go to

“Flowchart

Device.”

2–26 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart

2.10—No OS Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Remove disc or

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

from diskette

Boot from

hard drive?

Boot

drive?

Diskette Drive.”

Done

Go to

“Flowchart

2.13—No OS Loading,

Hard drive

partitioned?

Hard drive

formatted?

Create partition, and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Computer

booted?

Load OS using

Operating System disc

(if applicable).

Hard drive

accessible?

Done

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Maintenance and Service Guide 2–27

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

System

files on hard

drive?

Install OS

and reboot.

Virus

hard drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics on

disc or diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

from

diskette drive.

Reseat

diskette drive.

loading?

Done

Nonsystem

disk message?

Bootable

diskette in drive?

Install bootable

diskette and

reboot computer.

Boot

from another

device?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Diskette

drive enabled

in the Setup

utility?

Enable drive

and cold boot

computer.

Reset the computer.

Is diskette

drive boot

order

correct?

Refer to

Section 1.2,

“Resett ing the

Computer,”

instructions.

for

Check diskette

for system files.

Try d iff ere nt

diskette.

Nonsystem

disk error?

loading?

Replace the following components individually, retesting after each replacement:

■ Diskette drive

■ System board

Done

Change boot priority using

the Setup Utility.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

Reseat

No OS

drive.

bootable disc.

Disc

in drive?

Install

Bootable

disc in drive?

Try another

bootable disc.

Install bootable

disc and

reboot

computer.

Done

Boots from

CD or DVD?

Done

Go to

“Flowchart

Device.”

Booting

from another

device?

2.17—Nonfunctioning

Reset the computer.

Booting

correct?

Correct boot

order using

the Setup Utility.

order

Refer to

Section 1.2,

“Resett ing the

Computer,”

instructions.

for

2.17—Nonfunctioning

Go to

“Flowchart

Device.”

2–30 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Computer in

docking device

(if applicable)?

Undock

Internal

audio?

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Replace the

docking device.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Audio? Done

Maintenance and Service Guide 2–31

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio, Part 1.”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker connections in computer

(if applicable).

Audio? Done

Replace the following components individually, retesting after each replacement:

■ Internal speakers

■ Audio board (if applicable)

2–32 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins

Clear

CMOS.

Reattach device.

Close computer,

plug in power,

and reboot.

or other damage.

Any physical

device detected?

Replace hard drive.

Operating System

Troubleshooting

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

(OS) Loading.”

Device

boots

properly?

Done

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Maintenance and Service Guide 2–33

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect computer

to good external

keyboard.

Reseat internal

connector

(if applicable).

External

device

works?

keyboard

Replace

system

board.

Keyboard operating properly?

Replace internal

keyboard or

cable.

Keyboard

Done Done

operating properly?

Replace

system

board.

2–34 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect computer

to good external pointing device.

External

device

works?

Reseat internal pointing device

connector

(if applicable).

Replace

system

board.

Pointing device

operating properly?

Replace internal

pointing device

or cable.

Done Done

Pointing device

operating properly?

Replace

system

board.

Maintenance and Service Guide 2–35

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Done

Disconnect all

the computer

NIC/modem

configured

in OS?

power from

and open.

Reload

drivers and

reconfigure.

Network

or modem

connection

working?

Replace

NIC/modem

(if applicable).

Reseat NIC/modem

(if applicable).

Network

or modem

connection

working?

Done

Replace

system

board.

2–36 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 - 1

Spare Parts: Computer Major Components

Spare Part

Item Description

1 Display assemblies (include wireless antenna transceivers

and cables)

For use with full-featured computer models with camera (includes camera, camera cable, and microphones)

Number

15.4-inch, WXGA, TFT with BrightView for use only with computer models sold at Best Buy

15.4-inch, WXGA, TFT Antiglare for use only with computer models sold at Best Buy

15.4-inch, WXGA, TFT with BrightView

15.4-inch, WXGA, TFT Antiglare

For use with full-featured computer models without camera (includes microphones)

15.4-inch, WXGA, TFT with BrightView

15.4-inch, WXGA, TFT Antiglare

For use with defeatured computer models (does not include camera, camera cable, or microphones)

15.4-inch, WXGA, TFT with BrightView

15.4-inch, WXGA, TFT Antiglare

Refer to Section 3.3, “Display Assembly Components,” for

✎

display assembly internal component spare part number information.

2 Switch covers (include LED board and LED board cable)

For use with full-featured computer models For use with defeatured computer models

3 Power button board (includes power button

board cable)

436258-001

436259-001

432298-001 431380-001

432299-001 432301-001

432296-001 432297-001

431423-001 431422-001

431437-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components

3–4 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

4 Keyboards

For use with all computer models in the following countries or regions:

Belgium The Czech

Republic France French Canada Germany Greece The

Netherlands

and Europe Israel

For use only with computer models using Intel processors in the following countries or regions:

Japan Korea Poland

For use only with computer models using AMD processors in the following countries or regions:

441427-A41 441427-221

441427-051 441427-121 441427-041 441427-151 441427-B31

441427-BB1

441427-291 441427-AD1 441427-241

Italy Portugal Russia Saudi Arabia Spain Switzerland Ta i wa n Tu r ke y The United

Kingdom

The United

States

Ta i wa n Thailand

(Continued)

Spare Part Number

441427-061 441427-131 441427-251 441427-171 441427-071 441427-111 441427-281 441427-141 441427-031

441427-001

441427-AB1 441427-291

Denmark,

Finland,

Norway, and

Sweden

5 Top covers (include TouchPad and TouchPad cable)

For use with full-featured computer models For use with defeatured computer models

Maintenance and Service Guide 3–5

441427-DH1 Latin America 441427-161

431416-001 431418-001

Illustrated Parts Catalog

Computer Major Components

3–6 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

6 Speaker assembly 431447-001

7 Top cover support trims

For use with full-featured computer models For use with defeatured computer models

8 Fan/heat sink assemblies (include thermal pads)

For use only with full-featured computer models using Intel processors

For use only with defeatured computer models using Intel processors

For use only with full-featured computer models using AMD processors

For use only with defeatured computer models using AMD processors

Plastics Kit 438368-001

Includes: 9a 9b 9c

ExpressCard slot bezel

Hard drive cover (includes 2 captive screws, secured by C-clips)

Memory module compartment cover (includes 2 captive screws,

secured by C-clips)

(Continued)

Spare Part Number

431421-001 431420-001

434985-001

434986-001

431449-001

431448-001

10 ExpressCard assembly 438317-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components

3–8 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

11 Processors (include thermal pad)

Intel Core Duo T7200 (2.00-GHz)

Intel Core Duo T1350 (1.86-GHz)

Intel Core Duo T5600 (1.83-GHz)

Intel Core Duo T5200 (1.66-GHz), use with dv6200

Intel Core Duo T2350 (1.60-GHz), use with dv6200

Intel Core Duo T2250 (1.73-GHz)

Intel Core Duo T5500 (1.66-GHz)

Intel Core Duo T2300E (1.66-GHz)

Intel Core Duo T2060 (1.60-GHz), use with dv6200

Intel Core Duo T2050 (1.60-GHz)

Intel Celeron 440 (1.86-GHz), use with dv6200

Intel Celeron 430 (1.73-GHz)

Intel Celeron 420 (1.60-GHz)

AMD Turion ML-60 (2.0-GHz)

AMD Turion ML-56 (1.8-GHz)

AMD Turion ML-52 (1.6-GHz)

AMD Turion ML-50 (1.6-GHz)

(Continued)

Spare Part Number

434730-001 430896-001 434731-001 436900-001 441762-001 430897-001 436157-001 419437-001 441763-001 430898-001

441761-001 436159-001 434735-001

436257-001 431373-001 431372-001 431371-001

Mobile AMD Sempron 3500+ (1.80-GHz)

Mobile AMD Sempron 3400+ (1.80-GHz)

Mobile AMD Sempron 3200+ (1.60-GHz)

12 System boards

G72M for use only with full-featured computer

models using Intel processors

945GM for use only with full-featured computer

models using Intel processors

940GML for use only with defeatured computer

models using Intel processors

Maintenance and Service Guide 3–9

434414-001 431375-001 431374-001

434722-001

434723-001

434724-001

Illustrated Parts Catalog

Computer Major Components

3–10 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

12 System boards

For use only with full-featured computer models

using AMD processors with camera

For use only with full-featured computer models

using AMD processors without camera

For use with defeatured computer models using

AMD processors in all regions except Latin America

For use only with defeatured computer models

using AMD processors in Latin America

13 Bluetooth module (includes Bluetooth

module cable)

14 USB/power connector boards (include USB/power connector

board cable)

For use with 90W AC adapters

For use with 65W AC adapters

15 Audio boards

For use with full-featured computer models

(includes infrared lens)

For use with defeatured computer models (does not

include infrared lens)

(Continued)

Spare Part Number

433280-001

431362-001

431363-001

436369-001

412766-002

431446-001 431445-001

431441-001

431442-001

16 Base enclosures (include wireless switch)

For use with full-featured computer models

For use with defeatured computer models

Rubber Feet Kit (includes computer feet, not illustrated)

17 Batteries

12-cell, 8.8-AHr

6-cell, 4.0-AHr

Maintenance and Service Guide 3–11

431426-001 432921-001

431430-001

432307-001 432306-001

Illustrated Parts Catalog

Computer Major Components

3–12 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

18 Hard drives (all 5400-rpm, include bracket and connector)

For use with all computer models:

200-GB (4200-rpm)

160-GB (5400-rpm)

120-GB

100-GB

80-GB

60-GB

40-GB hard drive for use only with computer models using Intel processors

40-GB hard drive for use only with computer models using AMD processors

Hard Drive Bracket Kit (includes hard drive bracket and 4 screws used to secure the bracket to the hard drive)

19 Mini Card modules

802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the countries or regions listed below. These countries or regions are categorized as most of the world 1 (MOW1).

Antigua &

Barbuda Argentina Australia Bahamas Barbados Brunei

Canada Chile Dominican

Republic Guam Guatemala Hong Kong

Panama India Indonesia Malaysia Mexico New Zealand

(Continued)

Spare Part Number

441424-001 438485-001 431407-001 431406-001 431405-001 431404-001

434743-001

434415-001

436156-001

407674-001

Paraguay Saudi Arabia Ta i wa n The United

States

Vietnam

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Computer Major Components

3–14 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Mini Card modules

Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus The Czech

Republic

Denmark

China Ecuador Haiti

(Continued)

Egypt El Salvador Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon

Honduras Pakistan Peru

The Philippines Poland Portugal Romania Russia Serbia and

Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco

Qatar South Korea

(Continued)

Spare Part Number

407674-002

The

Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Tu r ke y The United Kingdom Uzbekistan

407674-003

Uruguay Venezuela

802.11b/g WLAN Mini Card module for use in Costa Rica, Israel, Kuwait, Thailand, UAE, Ukraine.

Maintenance and Service Guide 3–15

407674-004

Illustrated Parts Catalog

Computer Major Components

3–16 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Mini Card modules

802.11a/b/g WLAN Mini Card module for use only

with computer models using Intel processors in Japan

802.11a/b/g WLAN Mini Card module for use only

with computer models using AMD processors in the MOW countries or regions listed below:

Antigua &

Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman

Islands The Czech

Republic Chile Columbia

(Continued)

Croatia Cyprus Denmark The

Dominican

Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia

Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

(Continued)

Spare Part Number

407674-291

407160-001

Russia Saudi Arabia Serbia and

Montenegro Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Ta i wa n Tu r ke y The United

Kingdom The United

States Uzbekistan Vietnam

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

Computer Major Components

3–18 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Mini Card modules

802.11a/b/g WLAN Mini Card module for use only with computer models using AMD processors in the ROW countries or regions listed below:

China Ecuador Haiti

802.11b/g WLAN Mini Card module for use with all computer models in the MOW countries or regions listed below:

Antigua &

Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman

Islands The Czech

Republic Chile Columbia

(Continued)

Honduras Pakistan Peru

Croatia Cyprus Denmark The

Dominican

Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia

Qatar South Korea

Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

(Continued)

Spare Part Number

407160-002

Uruguay Venezuela

407159-001

Russia Saudi Arabia Serbia and

Montenegro Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Ta i wa n Tu r ke y The United

Kingdom The United

States Uzbekistan Vietnam

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

Computer Major Components

3–20 Maintenance and Service Guide

Table 3 - 1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Mini Card modules

802.11b/g WLAN Mini Card module for use with all computer models in the ROW countries or regions listed below:

China Ecuador Haiti

802.11b/g WLAN Mini Card module for use only with computer models using Intel processors in Japan

20 RTC battery (includes 2-sided tape) 431436-001

21 Memory modules, PC2-5300, 667-MHz, 1-DIMM

For use only with computer models using Intel processors:

1024-MB 512-MB 256-MB

For use only with computer models using AMD processors:

1024-MB 512-MB 256-MB

22 Optical drives (include bezel)

(Continued)

Honduras Pakistan Peru

Qatar South Korea

(Continued)

Spare Part Number

407159-002

Uruguay Venezuela

407159-291

434742-001 434741-001 434740-001

431403-001 431402-001 431401-001

DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe

DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive

Cable Kit (not illustrated) 434748-001

Maintenance and Service Guide 3–21

431410-001

431409-001 431408-001

Illustrated Parts Catalog

3.3 Display Assembly Components

Display Assembly Components

Table 3-2

Display Assembly Components

Spare Part Number Information

Spare Part

Item Description

1 Display bezels

For use only with full-featured computer models with camera sold at Best Buy (includes camera and microphone openings)

For use with full-featured computer models with camera (includes camera and microphone openings)

For use with full-featured computer models without camera (includes microphone openings)

For use with defeatured computer models

3–22 Maintenance and Service Guide

Number

436260-001

431388-001

433281-001

433282-001

Illustrated Parts Catalog

Table 3-2

Display Assembly Components

Spare Part Number Information

Item Description

2 Display Hinge Kit (includes left and right

display hinges)

3 Display inverter 431391-001

4 Camera module 431392-001

5 Display panels

15.4-inch, WXGA, SVA display panel with BrightView

15.4-inch, WXGA, SVA display panel AntiGlare

6 Wireless antenna transceivers and cables 431398-001

7 Microphone 431393-001

8 Display Cable Kit (includes camera cable) 431394-001

9 Display enclosures

For use only with full-featured computer models sold at Best Buy

For use with full-featured computer models For use with defeatured computer models

Display hinge covers (not illustrated)

(Continued)

Spare Part Number

431395-001

431386-001 431387-001

436261-001

431389-001 432919-001

For use only with full-featured computer models sold at Best Buy

For use with full-featured computer models For use with defeatured computer models

Display Screw Kit (includes screws and rubber screw covers, not illustrated)

Maintenance and Service Guide 3–23

436262-001

431396-001 433289-001

431399-001

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

3–24 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-3

Mass Storage Devices

Spare Part Number Information

Item Description

1 Hard drives (all 5400-rpm, include bracket and connector)

For use with all computer models:

Spare Part Number

200-GB (4200-rpm) 160-GB (5400-rpm) 120-GB 100-GB 80-GB 60-GB

40-GB hard drive for use only with computer models using Intel processors

40-GB hard drive for use only with computer models using AMD processors

Hard Drive Bracket Kit (includes hard drive bracket and 4 screws used to secure the bracket to the hard drive)

2 Optical drives

DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe

DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive

USB digital drive (not illustrated) 364727-002

441424-001 438485-001 431407-001 431406-001 431405-001 431404-001

434743-001

434415-001

436156-001

431410-001

431409-001 431408-001

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

3.5 Plastics Kit

Plastics Kit Components

3–26 Maintenance and Service Guide

Spare Part Number Information

Item Description

Plastics Kit 438368-001

Includes: 1 2 3

ExpressCard slot bezel

Hard drive cover (includes 2 captive screws, secured by C-clips)

Memory module compartment cover (includes 2 captive screws,

secured by C-clips)

Illustrated Parts Catalog

Table 3-4

Plastics Kit

Spare Part Number

Maintenance and Service Guide 3–27

Illustrated Parts Catalog

3.6 Miscellaneous

Tabl e 3-5

Spare Parts: Miscellaneous

Description

AC adapters

Spare Part Number

HP 90W PFC AC Adapter HP 90W non-PFC AC Adapter HP 65W AC Adapter

DVB-T TV tuner 412175-001

Analog TV tuner 407941-001

Carrying case 418162-001

Composite S-Video and audio input cable 407939-001

Headset 371693-001

Backpack 405527-001

HP Remote Control 407313-001

HP Remote Control 435743-001

Logo Kit 431434-001

Optical wired mouse 436238-001

RF cable 408485-001

RF input adapter cable 407940-001

TV tuner remote control 408479-001

USB infrared receiver 408483-001

Remote control, ExpressCard 439128-001

432309-001 432310-001 402018-001

Remote control, ExpressCard (EMEA) 439254-001

Infrared emitter 439129-001

TV tuner, ExpressCard 439130-001

3–28 Maintenance and Service Guide

Tabl e 3-5

Illustrated Parts Catalog

Spare Parts: Miscellaneous

Description

TV tuner antenna 439131-001

Wireless laser mouse 430958-001

USB travel mouse 435836-001

Power cords

For use with all computer models in the following countries or regions:

Australia and New Zealand 394279-011

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Canada, French Canada, Latin America, Thailand, and the United States

Denmark 394279-081

Israel 394279-BB1

Italy 394279-061

Korea 394279-AD1

Switzerland 394279-111

The United Kingdom and Hong Kong 394279-031

(Continued)

Spare Part Number

394279-021

394279-001

For use only with computer models using Intel processors in the following countries or regions:

Japan 394279-291

The People’s Republic of China 394279-AA1

For use only with computer models using AMD processors in India

Maintenance and Service Guide 3–29

394279-D61

Illustrated Parts Catalog

Tabl e 3-5

Spare Parts: Miscellaneous

Description

Screw Kits (includes the following screws; refer to Appendix A, “Screw Listing,”

for more information on screw specifications and usage)

For use only with computer models using Intel processors 434747-001

For use only with computer models using AMD processors 431432-001

■ Phillips PM3.0×3.0 screw

■ Phillips PM2.5×10.0 screw

■ Phillips PM2.5×7.0 screw

■ Phillips PM2.5×5.0 screw

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×6.0 Screw

■ Phillips PM2.0×5.0 captive screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

(Continued)

Spare Part Number

3–30 Maintenance and Service Guide

Illustrated Parts Catalog

3.7 Sequential Part Number Listing

Table 3-6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

364727-002 USB digital drive (not illustrated)

371693-001 Headset

394279-001 Power cord for use in Canada, French Canada, Latin America,

Thailand, and the United States

394279-011 Power cord for use in Australia

394279-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

394279-031 Power cord for use in the United Kingdom and Hong Kong

394279-061 Power cord for use in Italy

394279-081 Power cord for use in Denmark

394279-111 Power cord for use in Switzerland

394279-291 Power cord for use only with computer models using

Intel processors in Japan

394279-AA1 Power cord for use only with computer models using

Intel processors in the People’s Republic of China

394279-AD1 Power cord for use in Korea

394279-BB1 Power cord for use in Israel

394279-D61 Power cord for use only with computer models using

AMD processors in India

402018-001 HP 65W PFC AC Adapter

405527-001 Backpack

Maintenance and Service Guide 3–31

Illustrated Parts Catalog

Table 3-6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

407159-001 802.11b/g WLAN Mini Card module for use in the MOW

countries or regions listed below:

Antigua &

Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman

Islands The Czech

Republic Chile Columbia

Croatia Cyprus Denmark The Dominican

Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia

(Continued)

Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

407159-002 802.11b/g WLAN Mini Card module for use in the ROW

countries or regions listed below:

China Ecuador Haiti

407159-291 802.11b/g WLAN Mini Card module for use only with

computer models using Intel processors in Japan

3–32 Maintenance and Service Guide

Honduras Pakistan Peru

Qatar South Korea

Table 3-6

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

407160-001 802.11a/b/g WLAN Mini Card module for use only with

computer models using AMD processors in the MOW countries or regions listed below:

Antigua &

Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman

Islands The Czech

Republic Chile Columbia

Croatia Cyprus Denmark The Dominican

Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia

(Continued)

Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

407160-002 802.11a/b/g WLAN Mini Card module for use only with

computer models using AMD processors in the ROW countries or regions listed below:

China Ecuador Haiti

Maintenance and Service Guide 3–33

Honduras Pakistan Peru

Qatar South Korea

Illustrated Parts Catalog

Table 3-6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

407313-001 HP Remote Control

407674-001 802.11a/b/g WLAN Mini Card module for use only with

computer models using Intel processors in the MOW1 countries or regions listed below:

Antigua &

Barbuda Argentina Australia Bahamas Barbados Brunei Canada Chile

407674-002 802.11a/b/g WLAN Mini Card module for use only with

computer models using Intel processors in the MOW2 countries or regions listed below:

Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus Czech Republic Denmark Egypt El Salvador Estonia Finland France

Dominican

Republic Guam Guatemala Hong Kong Panama India Indonesia

Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon The Philippines Poland Portugal Romania Russia Serbia and

Montenegro Singapore Slovakia

(Continued)

Malaysia Mexico New Zealand Paraguay Saudi Arabia Ta i wa n The United States Vietnam

Liechtenstein Lithuania Luxembourg Malta Monaco The Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Tu r ke y The United

Kingdom

Uzbekistan

3–34 Maintenance and Service Guide

Table 3-6

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

407674-003 802.11a/b/g WLAN Mini Card module for use only with

computer models using Intel processors in the ROW countries or regions listed below:

China Ecuador Haiti

407674-004 802.11b/g WLAN Mini Card module for use in Costa Rica,

Israel, Kuwait, Thailand, UAE, Ukraine.

407674-291 802.11a/b/g WLAN Mini Card module for use only with

computer models using Intel processors in Japan

407939-001 Composite S-Video and audio input cable

407940-001 RF input adapter cable

407941-001 Analog TV tuner

408479-001 TV tuner remote control

408483-001 USB infrared receiver

408485-001 RF cable

412175-001 DVB-T TV tuner

Honduras Pakistan Peru

(Continued)

Qatar South Korea

412766-002 Bluetooth module (includes Bluetooth module cable)

418162-001 Carrying case

419437-001 Intel Core Duo T2300E (1.66-GHz) processor

430896-001 Intel Core Duo T1350 (1.86-GHz) processor

430897-001 Intel Core Duo T2250 (1.73-GHz) processor

430898-001 Intel Core Duo T2050 (1.60-GHz) processor

430958-001 Wireless laser mouse

Maintenance and Service Guide 3–35

Illustrated Parts Catalog

Table 3-6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

431362-001 System board for use only with full-featured computer models

using AMD processors without camera

431363-001 System board for use only with defeatured computer models

using AMD processors in all regions except Latin America

431371-001 AMD Turion ML-50 1.60-GHz processor (includes

thermal pad)

431372-001 AMD Turion ML-52 1.60-GHz processor (includes

thermal pad)

431373-001 AMD Turion ML-56 1.80-GHz processor (includes

thermal pad)

431374-001 Mobile AMD Sempron 3200+ 1.60-GHz processor (includes

thermal pad)

431375-001 Mobile AMD Sempron 3400+ 1.80-GHz processor (includes

thermal pad)

431380-001 15.4-inch, WXGA, TFT Antiglare display assembly for use

with full-featured computer models with camera (includes camera, camera cable, microphones, and wireless antenna transceivers and cables)

431386-001 15.4-inch, WXGA, SVA display panel with BrightView for use

only with computer models using AMD processors

(Continued)

431387-001 15.4-inch, WXGA, SVA AntiGlare display panel for use only

with computer models using AMD processors

431388-001 Display bezel for use only with full-featured computer models

using AMD processors

431389-001 Display enclosure for use with full-featured computer models

431391-001 Display inverter

431392-001 Camera module

3–36 Maintenance and Service Guide

HP Pavilion dv6000 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Fe a t ur es

1.2 Resetting the Computer

1. 3 Powe r M a n a g e m e n t

1.4 External Components

1. 5 D e s i g n ove r v i ew

Troubleshooting

2.1 Setup Utility in Windows XP

Using the Setup Utility

Setup Utility Menus

2.2 Setup Utility in Windows Vista

Using the Setup Utility

Setup Utility Menus

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer Major Components

3.3 Display Assembly Components

3.4 Mass Storage Devices

3.5 Plastics Kit

3.6 Miscellaneous

3.7 Sequential Part Number Listing