HP pavilion dv2000 Service Manual

Maintenance and Service Guide

HP Pavilion dv2000 Notebook PC

Document Part Number: 417981-002

April 2007

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv2000 Notebook PC Second Edition: April 2007 First Edition: June 2006 Document Part Number: 417981-002

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of

overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

2Troubleshooting

2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2–1

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–2

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2–9

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–9

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–15

Maintenance and Service Guide iv

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–20

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–29

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

v Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–6

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.6 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45

5.14 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.15 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5–54

5.16 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.17 Audio/Infrared Board . . . . . . . . . . . . . . . . . . . . . . 5–58

5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–60

5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62

5.20 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.21 Display Lid Switch Module . . . . . . . . . . . . . . . . . 5–66

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70

5.23 Power Connector Cable. . . . . . . . . . . . . . . . . . . . . 5–73

5.24 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–75

5.25 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–78

5.26 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–86

Contents

Maintenance and Service Guide vi

Contents

6 Specifications

AScrew Listing

B Backup and Recovery in Windows XP

C Backup and Recovery in Windows Vista

D Display Component Recycling

E Connector Pin Assignments

F Power Cord Set Requirements

Index

vii Maintenance and Service Guide

Product Description

The HP Pavilion dv2000 Notebook PC offers advanced modularity, Intel® Core™ Duo, Core Solo, and Celeron® processors or AMD Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Pavilion dv2000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Fe a t ur es

■ The following processors are available, varying by

computer model:

❏ Intel Core Duo T7200 (2.00-GHz)

❏ Intel Core Duo T5600 (1.83-GHz)

❏ Intel Core Duo T5500 (1.66-GHz)

❏ Intel Core Duo T5200 (1.60-GHz)

❏ Intel Core Duo T2600 (2.16-GHz)

❏ Intel Core Duo T2500 (2.00-GHz)

❏ Intel Core Duo T2400 (1.83-GHz)

❏ Intel Core Duo T2250 (1.73-GHz)

❏ Intel Core Duo T2060 (1.60-GHz)

❏ Intel Core Duo T2300 (1.66-GHz)

❏ Intel Core Duo T2350 (1.60-GHz)

❏ Intel Core Duo T2050 (1.60-GHz)

❏ Intel Core Solo T1350 (1.80-GHz)

❏ Intel Celeron M 440 (1.86-GHz)

❏ Intel Celeron M 430 (1.73-GHz)

❏ AMD Turion Dual Core, TL-60 (2.0-GHz)

❏ AMD Turion 64, MK-36 (2.00-GHz)

❏ AMD Turion TL-56 (1.80-GHz)

❏ AMD Turion ML-52 1.60-Ghz

❏ AMD Turion ML-50 1.60-GHz

❏ Mobile AMD Sempron 3500+ (1.80-GHz)

❏ Mobile AMD Sempron 3400+ (1.80-GHz)

❏ Mobile AMD Sempron 3200+ (1.60-GHz)

■ 14.1-inch WXGA (1280 × 768) TFT display with over

16.7 million colors, varying by computer model

1–2 Maintenance and Service Guide

Product Description

■ 160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive,

varying by computer model

■ 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz

and 533 MHz, expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, or Free DOS, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on/off button and dedicated

two-way scroll zone

■ Integrated 10/100 BASE-T Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11b and

802.11b/g WLAN device

■ Support for one ExpressCard

■ External 65-watt or 90-watt AC adapter with 3-wire power

cord

■ 6-cell or 12-cell Li-Ion battery

■ Stereo speakers with volume up and down buttons

■ Integrated Web camera (select models only)

■ Integrated microphone (select models only)

■ Support for the following optical drives:

❏ DVD/CD-RW Combo Drive

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Consumer infrared lens

Maintenance and Service Guide 1–3

Product Description

❏ Docking (select models only)

❏ ExpressCard

❏ External monitor

❏ IEEE 1394 digital (select models only)

❏ Memory Reader Slot (select models only)

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out (select models only)

❏ Universal Serial Bus (USB) v. 2.0

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.5, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any batteries at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1. 3 Powe r M a n a g e m e n t

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Tabl e 1-1

Front Components

Item Component Function

1Power light ■ On: The computer is on.

■ Blinking: The computer is in standby.

■ Off: The computer is off.

2Battery light ■ On: A battery is charging.

■ Blinking: A battery that is the only

available power source has reached a low battery condition or a critical low-battery condition.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

3 Drive light Blinking: The hard drive or optical drive is

being accessed.

1–6 Maintenance and Service Guide

Tabl e 1-1

Product Description

Front Components

Item Component Function

4 Wireless switch

(select models only)

Turns the wireless feature on or off, but does not create a wireless connection.

✎

5 Wireless light Blue: An integrated wireless device, such

as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on.

Red: An integrated wireless device is turned off.

6 Consumer infrared

lens

7Audio-in

(microphone) jack

8Audio-out

(headphone) jacks (2)

Links the computer to the HP Remote Control.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

✎

(Continued)

To establish a wireless connection, a wireless network must already be set up.

Depending on your computer model, the computer may have 1 or 2 audio-out (headphone) jacks.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

Tabl e 1-2

Right-Side Components

Item Component Function

1 Optical drive Reads an optical disc.

2 USB ports (2) Connect optional USB devices.

3 RJ-11 (modem) jack Connects a modem cable.

4 Power connector Connects an AC adapter.

1–8 Maintenance and Service Guide

Product Description

The external components on the left side of the computer are shown below and described in Table 1-3.

Left-Side Components

Maintenance and Service Guide 1–9

Product Description

Tabl e 1-3

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but it may not prevent the computer from being mishandled or stolen.

2 S-Video-out jack Connects an optional S-Video device such

as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor port Connects an external VGA monitor or

projector.

4 Expansion port 3 Connects the computer to an optional

expansion product.

The computer has only one

✎

expansion port. The term

describes the type of

port 3

expansion port.

expansion

5 RJ-45 (network) jack Connects a network cable.

6 USB port Connects an optional USB device.

7 1394 port Connects an optional IEEE 1394 or 1394a

device, such as a camcorder.

8 Digital Media Slot Supports the following optional digital card

formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xDPicture Card (XD) Type M.

9 Digital Media

Slot light

10 ExpressCard slot Supports optional ExpressCard/54 cards.

1–10 Maintenance and Service Guide

On: A digital card is being accessed.

Product Description

The keyboard components on the computer are shown below and described in Table 1-4.

Keyboard Components

Maintenance and Service Guide 1–11

Product Description

Table 1-4

Keyboard Components

Item Component Function

1 f1 to f12 keys (12) Execute frequently used system functions

when pressed in combination with the fn key.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Embedded numeric

8 num lock key Enables numeric lock, turns on the

key Executes frequently used system

functions when pressed in combination with a function key or the esc key.

menu.

Displays a shortcut menu for items

applications key

keypad keys (15)

beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

1–12 Maintenance and Service Guide

Product Description

The top components on the computer are shown below and described in Table 1-5.

Top Components, Part 1

Maintenance and Service Guide 1–13

Product Description

Tabl e 1-5

Top Components, Part 1

Item Component Function

1 Caps lock light On: Caps lock is on.

2 Power button When the computer is

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to exit

hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

3 Speakers (2) Produce sound.

4 Internal microphones

(2, select models only)

5 Integrated camera Records video and captures still

6 Volume mute button Mutes and restores speaker volume.

7 Volume scroll zone Adjusts volume. Slide your finger to the left

8 Num lock light On: Num lock is on or the embedded

1–14 Maintenance and Service Guide

Record sound. If there is a microphone icon next to each

microphone opening, your computer has internal microphones.

photographs.

to decrease volume and to the right to increase volume. Alternatively, you can tap the left half of the scroll zone to decrease volume, or you can tap the right half of the scroll zone to increase volume.

numeric keypad is enabled.

Product Description

The top components on the computer are shown below and described in Table 1-6.

Top Components, Part 2

Maintenance and Service Guide 1–15

Product Description

Tabl e 1-6

Top Components, Part 2

Item Component Function

1 Media button If QuickPlay is not installed and the

computer is

■ On, the media button opens the music program or Media menu, allowing you to select a multimedia program.

■ Off, the media button does not function.

■ In standby, the media button resumes

from standby into Windows.

If QuickPlay is installed and the computer is

■ On, the media button opens the music program or Media menu, allowing you to select a multimedia program.

■ Off, the media button opens the music program or the Media menu, allowing you to select a multimedia program.

■ In standby, the media button resumes from standby into Windows.

The media button does not affect the

✎

hibernation file or the procedure for restoring from hibernation.

2 DVD button When the computer is

■ On, the DVD button opens the default DVD program to start a DVD in the optical drive.

■ Off, the DVD button opens QuickPlay to start a DVD in the optical drive. If the QuickPlay software is not installed, the computer starts in Windows.

■ In hibernation, opens QuickPlay to start a DVD in the optical drive. If the QuickPlay software is not installed, the computer resumes from hibernation.

1–16 Maintenance and Service Guide

Product Description

The top components on the computer are shown below and described in Table 1-7.

Top Components, Part 3

Tabl e 1-7

Top Components, Part 3

Item Component Function

1 Previous/Rewind

Button

2 Play/Pause button When a disc is in the optical drive and is

3Next/Fast Forward

button

4 Stop button When a disc is playing in the optical drive,

Maintenance and Service Guide 1–17

When a disc is playing in the optical drive:

■ Press to play the previous track or chapter.

■ Press fn+ this button to rewind.

■ Not playing, press to play the disc.

■ Playing, press to pause the disc.

When a disc is playing in the optical drive:

■ Press once to play the next track or chapter.

■ Press fn+ this button to fast forward.

press to stop the current disc activity.

Product Description

The TouchPad components are shown below and described in Table 1-8.

TouchPad Components

Tabl e 1-8

TouchPad Components

Item Component Function

1 TouchPad on/off

button

2 TouchPad Moves the pointer and selects or activates

3 Left and right

TouchPad buttons

4 TouchPad scroll zone Scrolls upward or downward.

1–18 Maintenance and Service Guide

Enables/disables the TouchPad.

items on the screen.

Function like the left and right buttons on an external mouse.

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-9.

Bottom Components

Table 1 - 9

Bottom Components

Item Component Function

1 Battery bay Holds the battery

2 Battery release latch Releases the battery from the battery

bay.

3 Optical drive Reads an optical disc.

4 Hard drive bay Holds the hard drive.

Maintenance and Service Guide 1–19

Product Description

Table 1 - 9

Bottom Components

Item Component Function

5 Vents (4) Enable airflow to cool internal

6 Memory module

compartment

7 Mini Card compartment Holds a wireless LAN device

(Continued)

components.

The computer fan starts up

✎

automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Contains the memory module slots.

(select models only).

To prevent an unresponsive

✎

system and the display of a warning message, replace only with a Mini Card device authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the device and then receive a warning message, remove the device to restore computer functionality. Then contact technical support by selecting Start > Help and Support > Contact support.

1–20 Maintenance and Service Guide

1. 5 D e s i g n O v e r vi ew

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Turion and Mobile AMD Sempron processors or

Intel Core Duo, Core Solo, and Celeron processors

■ Audio

■ Display

■ ExpressCard

■ Fan

■ Hard drive

■ Keyboard and TouchPad

■ Memory module

■ Mini Card modules

Product Description

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Maintenance and Service Guide 1–21

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility in Windows XP

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

1. Turn on or restart the computer in Windows.

2. Before Windows opens and while the “Press <F10> to enter setup” prompt is displayed in the lower-left corner of the screen, press

Maintenance and Service Guide 2–1

f10.

Troubleshooting

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To open the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

3. Press

f5 or f6 (or use the arrow keys) to select a language, and

then press

enter to select a language.

4. When a confirmation prompt with your preference selected is displayed, press

f10 while the prompt, “Press <F10>

enter.

enter to save your preference.

5. To set your preferences and exit the Setup Utility, press

f10

and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press f1.

■ To display additional navigation and selection information

while the Setup Utility is open, press

2–2 Maintenance and Service Guide

f5 or f6.

f1.

+ 280 hidden pages