HP Pavilion dm3 Maintenance and Service Guide

HP Pavilion dm3 Entertainment PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer disassembly procedures.

First Edition: May 2010

Document Part Number: 602651-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 5

Top components ...................................................................................................................... 5

Display components .................................................................................................. 5

Keys ........................................................................................................................ 6

Lights ....................................................................................................................... 7

TouchPad components ............................................................................................... 8

Front components ..................................................................................................................... 9

Left-side components ................................................................................................................. 9

Right-side components ............................................................................................................ 10

Bottom components ................................................................................................................ 12

Wireless antennas .................................................................................................................. 14

Additional hardware components ............................................................................................ 15

3 Illustrated parts catalog .................................................................................................. 16

Serial number label ................................................................................................................ 16

Computer major components ................................................................................................... 18

Plastics kit ............................................................................................................................. 21

Cable kit ............................................................................................................................... 22

Mass storage devices ............................................................................................................. 23

Miscellaneous parts ................................................................................................................ 24

Sequential part number listing .................................................................................................. 25

4 Removal and replacement procedures ............................................................................ 28

Preliminary replacement requirements ....................................................................................... 28

Tools required ......................................................................................................... 28

Service considerations ............................................................................................. 28

Plastic parts ............................................................................................. 28

Cables and connectors ............................................................................. 29

Drive handling ......................................................................................... 29

Grounding guidelines .............................................................................................. 30

Electrostatic discharge damage .................................................................. 30

Packaging and transporting guidelines ........................................ 31

Workstation guidelines .............................................................. 31

Equipment guidelines ................................................................. 32

Component replacement procedures ........................................................................................ 33

Serial number label ................................................................................................. 33

Computer feet ......................................................................................................... 35

Battery ................................................................................................................... 36

SIM ....................................................................................................................... 37

Hard drive ............................................................................................................. 38

WWAN module ..................................................................................................... 41

WLAN module ........................................................................................................ 43

Memory module ...................................................................................................... 46

RTC battery ............................................................................................................ 48

Keyboard ............................................................................................................... 50

Top cover ............................................................................................................... 53

Bluetooth module .................................................................................................... 56

Display assembly .................................................................................................... 57

Speakers ................................................................................................................ 63

Front LED board ...................................................................................................... 64

USB/power switch board ......................................................................................... 65

System board ......................................................................................................... 67

Power and RJ-45 cable ............................................................................................ 70

Fan ....................................................................................................................... 71

Heat sink ............................................................................................................... 73

5 Setup Utility (BIOS) ......................................................................................................... 75

Starting Setup Utility ............................................................................................................... 75

Using Setup Utility .................................................................................................................. 76

Changing the language of Setup Utility ...................................................................... 76

Navigating and selecting in Setup Utility .................................................................... 76

Display system information ....................................................................................... 77

Restoring default settings in Setup Utility ..................................................................... 77

Exiting Setup Utility ................................................................................................. 78

Setup Utility menus ................................................................................................................. 78

Main menu ............................................................................................................. 78

Security menu ......................................................................................................... 78

System Configuration menu ...................................................................................... 79

Diagnostics menu .................................................................................................... 80

Updating the BIOS ................................................................................................................. 81

Determining the BIOS .............................................................................................. 81

Downloading a BIOS update .................................................................................... 81

6 Specifications .................................................................................................................. 83

Computer specifications .......................................................................................................... 83

13.3-inch display specifications ............................................................................................... 84

Hard drive specifications ........................................................................................................ 85

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 86

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................. 87

7 Backup and recovery ...................................................................................................... 88

Creating recovery discs .......................................................................................................... 89

Backing up your information .................................................................................................... 90

Using Windows Backup and Restore ......................................................................... 91

Using system restore points ....................................................................................... 91

When to create restore points .................................................................... 91

Create a system restore point ..................................................................... 91

Restore to a previous date and time ............................................................ 92

Performing a recovery ............................................................................................................ 92

Recovering from the recovery discs ............................................................................ 92

Recovering from the dedicated recovery partition (select models only) ........................... 93

8 Connector pin assignments ............................................................................................. 94

Audio-in (microphone) ............................................................................................................ 94

Audio-out (headphone) ........................................................................................................... 94

External monitor ..................................................................................................................... 95

HDMI ................................................................................................................................... 96

RJ-45 (network) ...................................................................................................................... 97

Universal Serial Bus ................................................................................................................ 97

9 Power cord set requirements .......................................................................................... 98

Requirements for all countries .................................................................................................. 98

Requirements for specific countries and regions ......................................................................... 99

10 Recycling .................................................................................................................... 100

Battery ................................................................................................................................ 100

Display ............................................................................................................................... 100

Index ............................................................................................................................... 106

vii

viii

1 Product description

Category Description

Product Name HP Pavilion dm3 Entertainment PC

Processors

AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache)

AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.5GHz, 2M L2 cache)

Chipset

Southbridge SB820M

AMD RS880MD

Graphics

ATi Park LP (ATI Mobility RadeonTM HD5430) with 512MB of dedicated video

Support Blu-ray playback with HD Decode, DX10.1 and DX11 Support and HDMI

Panels 33.8-cm (13.3-in) HD LED BrightView (1366x768) (5.2mm) SVA

Memory

AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache)

ATI Mobility RadeonT HD 4225 Graphics

ATI Mobility Radeon™ HD 4225 Graphics with 128MB sideport memory (64Mx16 DDR3 800MHz)

memory (64Mx16 DDR3 800MHz x 4 PCs)

Support

2 customer-accessible/upgradable memory module slots

Supports up to 8GB memory .

Supports the following DDR3 configurations at 800 MHz:

8192-MB total system memory (4096 × 2)

●

6144-MB total system memory (2048 x 1 + 4096 x 1)

●

4096-MB total system memory (2048 × 2)

●

4096-MB total system memory (4096 x 1)

●

3072-MB total system memory (1024 x 1 + 2048 x 1)

●

2048-MB total system memory (1024 × 2)

●

2048-MB total system memory (2048 × 1)

●

1024-MB total system memory (1024 × 1)

●

Category Description

Hard drives ● Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives

Serial ATA (SATA)

●

HP ProtectSmart Hard Drive Protection Customer-accessible

●

640-GB, 5400-rpm

500-GB, 7200-rpm

320-GB, 7200-rpm

250-GB, 7200-rpm

160-GB, 7200-rpm

Support for 128-GB SSD in single HDD configurations

Optical drives

Webcam

Audio

Ethernet

Wireless Integrated wireless local-area network (WLAN) options via Half-Mini

Supports only external optical drives

12.7-mm tray load

●

Serial ATA (SATA)

●

DVD±RW SuperMulti Double-Layer Drive with LightScribe

●

External USB: Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with

●

LightScribe

Low-light VGA camera with fixed focus and microphone

2 Altec/Lansing stereo speakers with enclosures

●

Headphone jack

●

Microphone jack

●

Integrated 10/100 network interface card (NIC)

●

Ethernet cable not included

●

Card

802.11b/g WLAN with 2 antennas

●

802.11n WLAN + Bluetooth Combo with 2 antennas (electromagnetic only)

●

2 Chapter 1 Product description

802.11n (low cost) 1x1+Bluetooth combo half-minicard with 2 antennas

●

802.11b/g/n with 2 antennas

●

Integrated WWAN and GPS function (FMC):

Qualcomm Gobi2/Birlion with 2 antennas

●

5 band antenna support: 2100/1800/1900/800/900 with additional GPS

●

band

x.x GHz antennas in display enclosure

●

Category Description

External media card

SIM card slot:

Ports

Audio-out (stereo headphone)

Hot Plug/Unplug and auto detector for correct output to wide-aspect vs. standard-

HDMI v.1.3b supporting 1080p with HDCP key

Multi-pin AC power (non-smart pin)

Digital Media Slot, supporting the following optional digital card formats:

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

Memory Stick (MS)

●

Memory Stick Pro (MSP)

●

xD-Picture Card (XD) (also types H and M)

●

Populated with WWAN

●

User accessible

●

Audio-in (stereo microphone)

aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 2.0 (4)

VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz and

1920 x 1200 external resolution at 60Hz

Keyboard/pointing devices

TouchPad with TouchPad buttons

Supports 2-way scroll with legend

Taps enabled by default

Touchpad on/off capability

Touchpad gesture to be default on; rotate gesture default off

Power requirements

6-cell, 2.58-Ah (57-Wh) polymer battery

Security

Operating system Preinstalled:

Full size keyboard

65-W AC adapter (Non-smart ID Pin supported) with localized cable plug support

Security cable slot

Windows® 7 Basic (32-bit)

●

Windows 7 Basic (64-bit)

●

Windows 7 Premium (32-bit)

●

Category Description

Serviceability End-user replaceable parts:

AC adapter

Battery (system)

Hard drive

Memory modules

Wireless modules

RTC battery

MiniCard components

Windows 7 Premium (64-bit)

●

Windows 7 Professional (32-bit)

●

Windows 7 Professional (64-bit)

●

Microsoft® Office preinstalled on:

Windows 7 Home Basic (32-bit and 64-bit)

●

Windows 7 Home Premium (32-bit and 64-bit)

●

Windows 7 Professional (32-bit and 64-bit)

●

4 Chapter 1 Product description

2 External component identification

Top components

Display components

Item Component Function

(1)

(2)

(3)

Internal microphones (2) Record sound.

Webcam light On: The webcam is in use.

Webcam Records video and captures still photographs.

Top components

Keys

Item Component Function

(1)

(2)

(3)

(4)

(5)

(6)

(7)

esc key Displays system information when pressed in

combination with the fn key.

Action keys Execute frequently used system functions.

num lk key Enables/disables the embedded numeric keypad when

pressed in combination with the fn key.

Embedded numeric keypad keys When the keypad has been enabled, the keys can be

used like the keys on an external numeric keypad.

Windows applications key Displays a shortcut menu for items beneath the cursor.

Windows logo key Displays the Windows Start menu.

fn key Executes frequently used system functions when pressed

in combination with an arrow key or the esc key.

6 Chapter 2 External component identification

Lights

Item Component Description

(1)

(2)

(3)

Caps lock light On: Caps lock is on.

Mute light On: Computer sound is off.

Num lk light On: The embedded numeric keypad is enabled or num

lock is on for an optional external numeric keypad.

Top components

TouchPad components

Item Component Function

(1)

(2)

(3)

(4)

(5)

(6)

TouchPad light

TouchPad zone Moves the pointer and selects or activates items on the

Left TouchPad button Functions like the left button on an external mouse.

TouchPad off indicator To turn the TouchPad zone on and off, quickly double-

TouchPad scroll zone Scrolls up or down.

Right TouchPad button Functions like the right button on an external mouse.

White: TouchPad is enabled.

●

Amber: TouchPad is disabled.

●

screen.

tap the TouchPad off indicator.

NOTE: When the TouchPad zone is active, the light is

off.

8 Chapter 2 External component identification

Front components

Item Component Function

(1)

(2)

Speakers (2) Produce sound.

Battery light

Drive light

Left-side components

On: A battery is charging.

●

Blinking: A battery that is the only available power

●

source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: If the computer is plugged into an external

●

power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

White: The hard drive is being accessed.

●

Blinking: The hard drive or an optional external

●

optical drive is being accessed.

● Amber: HP ProtectSmart has temporarily parked

the drive.

Item Component Function

(1)

(2)

(3)

(4)

Power connector Connects an AC adapter.

AC adapter light

RJ-45 (network) jack Connects a network cable.

External monitor port Connects an external VGA monitor or projector.

On: The computer is connected to external power.

●

Off: The computer is not connected to external

●

power.

Front components

Item Component Function

(5)

(6)

(7)

(8)

HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio component.

USB ports (2) Connect optional USB devices.

NOTE: Select models can be configured with an

optional external USB optical disc drive. For more information, refer to the printed Quick Setup poster.

Digital Media Slot Supports the following digital card formats:

Memory Stick

●

Memory Stick Pro

●

MultiMediaCard

●

Secure Digital Memory Card

●

Secure Digital High Capacity Memory Card

●

xD-Picture Card

●

x-D-Picture Card Type H

●

x-D-Picture Card Type M

●

Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered

stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

(9)

Audio-in (microphone) jack Connects an optional computer headset microphone,

Right-side components

Item Component Function

(1)

Power light

NOTE: When a device is connected to the jack, the

device speakers are disabled.

stereo array microphone, or monaural microphone.

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

10 Chapter 2 External component identification

Item Component Function

(2)

(3)

Power switch

Wireless light

When the computer is off, slide the power switch

●

to turn on the computer.

When the computer is on, briefly slide the power

●

switch to exit Sleep.

When the computer is in the Sleep state, briefly

●

slide the power switch to exit Sleep.

When the computer is in Hibernation, briefly slide

●

the power switch to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, slide and hold the power switch for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start

> Control Panel > System and Security > Power Options.

Blue: An integrated wireless device, such as a

●

wireless local area network (WLAN) device, a wireless wide area network (WWAN) device, and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

(4)

(5)

(6)

(7)

Wireless button Turns the wireless feature on or off, but does not

establish a wireless connection.

NOTE: A wireless network must be set up in order to

establish a wireless connection.

USB ports (2) Connect optional USB devices.

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Right-side components

Bottom components

Item Component Function

(1)

(2)

(3)

(4)

Subscriber identity module (SIM) slot (select models only)

Battery bay Holds the battery and contains the SIM slot.

Battery release latch Releases the battery from the battery bay.

Vents (6) Enable airflow to cool internal components.

Located inside the battery bay.

NOTE: The battery is preinstalled in the battery bay

at the factory.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

12 Chapter 2 External component identification

Item Component Function

(5)

(6)

Memory module compartment Contains the memory module slot (2 slots on select

models) and a wireless LAN module.

NOTE: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

Hard drive bay Holds the hard drive and wireless wide area network

(WWAN) module (select models only).

NOTE: To prevent an unresponsive system, replace

Bottom components

Wireless antennas

NOTE: Your computer may look slightly different from the illustration in this section

Item Component Function

(1)

(2)

*The antennas are not visible from the outside of the device. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

To see wireless regulation notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

WWAN antennas (2)*(select models only) Send and receive wireless signals to communicate with

wireless wide-area networks (WWAN).

WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks (WLAN).

Holds the battery and contains the SIM slot.

14 Chapter 2 External component identification

Additional hardware components

Item Component Function

(1)

(2)

(3)

*Batteries and power cords vary in appearance by region or country.

Power cord* Connects the AC adapter.

AC adapter Converts AC power to DC power.

Battery* Powers the computer when the computer is not plugged

into external power.

Additional hardware components

3 Illustrated parts catalog

Serial number label

When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label.

(1) Product name: This is the product name affixed to the front of the computer.

(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.

(3) Part number/Product number (p/n): This number provides specific information about the product's

hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Model description: This is the number used to locate documents, drivers, and support for the computer.

(5) Warranty period: This number describes the duration of the warranty period for the computer.

16 Chapter 3 Illustrated parts catalog

Serial number label

Computer major components

Item Description Spare part number

(1) Display assembly

33.8-cm (13.3-in) HD Brightview (1366x768) IMR/MA

33.8-cm (13.3-in) HD Brightview (1366x768) IMR/MA WWAN

18 Chapter 3 Illustrated parts catalog

600823-001

618438-001

Item Description Spare part number

Display bezel 600824-001

Display hinges 589629-001

(2) Keyboard (includes keyboard cable)

For use in the United States 605630-001

For use in the United Kingdom 605630-031

For use in Germany 605630-041

France 605630-051

For use in Italy 605630-061

For use in Spain 605630-071

French Canada 605630-121

For use in Portugal 605630-131

For use in Turkey 605630-141

Display assembly internal components (not illustrated):

33.8-cm (13.3-in) HD LED Brightview 5.2mm

33.8-cm 913.3-in) HD LED Brightview WWAN

588160-001

618439-001

For use in Saudi Arabia 605630-171

For use in the Czech Republic 605630-221

Russia 605630-251

For use in Thailand 605630-281

For use in Japan 605630-291

For use in Belgium 605630-A41

For use in Taiwan 605630-AB1

For use in South Korea 605630-AD1

For use in the Netherlands 605630-B31

For use in Switzerland 605630-BG1

For use in Denmark, Norway, Sweden 605630-DH1

(3) Top cover (includes TouchPad) IMR/MA

(4) Bluetooth module

(5) Front LED board

600830-001

537921-001

611214-001

(6) Fan

(7) Heat sink (includes replacement thermal material)

611219-001

Computer major components

Item Description Spare part number

UMA 581186-001

Discrete 581187-001

(8) USB/Power switch board (with cable)

(9) Power and RJ-45 connector and cable

(10) System board (includes embedded processor and replacement thermal)

AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache) UMA 600818-001

AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache) UMA 600819-001

AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.5GHz, 2M L2 cache) UMA 600820-001

AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache) Discrete 600821-001

AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.5GHz, 2M L2 cache)

Discrete

(11) WLAN module

WLAN 802.11bgn HLFre Medoc MOW 580101-001

WLAN 802.11bgn HLFre Medoc ROW 580101-002

WLAN 802.11 bgn Shiraz HMC 593836-001

WLAN b/g/n + Bluetooth HMC Combo Matador 600370-001

WLAN b/g/n (1x1) + Bluetooth HMC Combo Rashi 602992-001

(12) RTC battery (includes cable and 2-sided tape)

611212-001

611214-001

600822-001

611221-001

(13) Memory modules (PC3, 1066-MHz)

2GB PC3 10600 SHARED 598856-001

1GB PC3 10600 SHARED 598859-001

4GB PC3 10600 SHARED 599092-001

(14) HSPA EV-DO Birlion MiniCard UNDP WWAN module

(15) Webcam with cable

(16) Display cable

(17) Speakers

(18) Base enclosure

(19) Battery 6C 57WHr 2.58Ah LI FD06057

(20a) Hard drive bay access cover

(20b) Memory module compartment access cover

(21) Hard drive

Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard

drive screws)

531993-001

611217-001

611216-001

611220-001

605180-001

577093-001

605181-001

611218-001

20 Chapter 3 Illustrated parts catalog

Plastics kit

Item Description Spare part number

(1)

(2)

Plastics Kit

Hard drive bay access cover

Memory module compartment cover (includes 2 captive screws, secured with C-clips)

605181-001

Plastics kit

Cable kit

Item Description Spare part number

(1) Cable kit

Power DC cable

RJ-45 cable

Lid sensor cable

LED board with cable

611214-001

22 Chapter 3 Illustrated parts catalog

+ 86 hidden pages