HP pavilion dm3 Service Manual

HP Pavilion dm3 Entertainment PC

Maintenance and Service Guide

Document Part Number: 572521-001

September 2009

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

AMD Athlon, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2009 Document Part Number: 572521-001

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents

1 Product description

2 External component identification

Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Display components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Wireless antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Additional hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Plastics kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Cable kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Service tag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22

Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28

Maintenance and Service Guide iv

Front LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Power and RJ-45 cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

Heat sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

5 Setup Utility (BIOS)

Starting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using the Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language or the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

13.3-in LED HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . 6–4

DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

DVD-ROM Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

7 Screw listing

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×3.0 broadhead screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Phillips PM2.0×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM2.5×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Phillips PM2.5×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Phillips PM2.5×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

Phillips PM2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

8 Backup and recovery

Backup and recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

v Maintenance and Service Guide

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

9 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

Maintenance and Service Guide vi

vii Maintenance and Service Guide

Product description

Systems with Intel

Category Description

Product name HP Pavilion dm3 Entertainment PC 

Processors Intel® Core™2 Duo processors:

■ SP9300 2.26-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB)

■ SU7300 1.3-GHz processor, 3-MB L2 cache, 800-MHz FSB

Intel Pentium processor, 2-MB L2 cache, 800-MHz FSB

Intel Celeron® SU2300 1.2-GHz processor, 1-MB L2 cache, 800-MHz FSB

AMD Turion™ Neo X2 Dual Core 1.6-GHz processor, 1-MB L2 cache

AMD Athlon™ Neo X2 Dual Core 1.6GHz processor, 512-K L2 cache

AMD Athlon Neo 1.6-GHz processor, 512-K L2 cache

SU4100 1.3-GHz

processors



Systems with AMD

processors



(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Chipset

Southbridge: Intel ICH-9M-SFF Enhanced GS45

ATI RS780MN based low power: Southbridge: SB710 low power

Graphics nVidia GeForce 105M (N10M-LP) discrete

graphics with Hypermemory support, 512 MB DDR3 (64 MB × 16 × 2) at 800-MHz

Intel Unified Memory Allocation (UMA) graphics (Mobile Intel GMA X4500 HD) Integrated with shared video memory (dynamically allocated)

ATI Mobility Radeon™ HD 4330 with 512-MB DDR3-600 display cache

ATI Mobility Radeon HD 3200 with 128-MB DDR2 display cache

Panel ■ 13.3-in wide-aspect BrightView LED

display assembly

■ 13.3-in high-definition (HD) (1366 ×

768), BrightView LED display assembly

■ 13.3-in thin with brushed aluminum display assembly

Memory 2 customer-accessible/upgradable

memory module slots Supports dual-channel memory Supports the following DDR2

configurations at 800 MHz:

■ 8192-MB total system memory (4096 × 2, dual-channel)

■ 6144-MB total system memory (4096 + 2048, dual-channel)

■ 4096-MB total system memory (2048 × 2, dual-channel)

■ 4096-MB total system memory (4096 x

■ 3072-MB total system memory (2048 + 1024, dual-channel)

■ 2048-MB total system memory (1024 × 2, dual-channel)

■ 2048-MB total system memory (2048 ×

■ 1024-MB total system memory (1024 ×

Systems with Intel

processors





Systems with AMD

processors



(Continued)

1–2 Maintenance and Service Guide

Product description

Category Description

Hard drives Supports 9.50-mm, 6.35-cm (2.50-in)

hard drives HP ProtectSmart Hard Drive Protection

Customer-accessible Serial ATA (SATA) Supports the following hard drives:

■ 500-GB, 7200- and 5400-rpm

■ 320-GB, 7200- and 5400-rpm

■ 250-GB, 7200- and 5400-rpm

■ 160-GB, 7200- and 5400-rpm

Support for 160-GB solid-state drive (SSD) in single HDD configurations

Support for 128-GB SSD in single HDD configurations

Optical drives 12.7-mm tray load

Serial ATA (SATA) Fixed (removal of 1 screw required) Customer-accessible DVD±RW SuperMulti Double-Layer Drive

with LightScribe

External USB: Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe

Systems with Intel

processors







Systems with AMD

processors



Diskette drive Supports external USB drive only

Supports boot from USB device

Microphone Single digital microphone 



(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Audio 2 Altec/Lansing stereo speakers with

Systems with Intel

processors



Systems with AMD

processors

enclosures Headphone jack Microphone jack

Webcam Low-light VGA camera with fixed focus 

Modem No modem 

Ethernet Integrated 10/100 network interface card



(NIC) Ethernet cable not included

Wireless Integrated wireless local-area network



(WLAN) options via Half-Mini Card.

2.4- & 5-GHz antennas in display

enclosure

Atheros wireless modules



■ 802.11b/g WLAN with 2 antennas

■ 802.11b/g + Bluetooth

with 2

antennas

■ 802.11a/b/g/n WLAN

■ 802.11a/b/g/n WLAN + Bluetooth with 2

antennas

Non-Intel wireless.



2nd source non-Intel (electromagnetic (EM) only)

■ 802.11b/g

■ 802.11b/g (low cost) + Bluetooth with 2

antennas

■ 802.11a/b/g/n (draft 802.11n) WLAN

■ 802.11a/b/g/n (draft 802.11) WLAN +

Bluetooth

Intel wireless:



■ Intel WiFi Link 5100 Wireless AGN w/2 antennas

■ Intel WiFi Link 5100 Wireless AGN + Bluetooth w/2 antennas

■ Intel WiFi Link 5100 Wireless ABG w/2 antennas

■ Intel WiFi Link 5100 Wireless ABG + Bluetooth w/2 antennas

Mini Card slot with USB support 

SIM card option for universal mobile



telecommunications system (UMTS) module

Wireless wide area network (WWAN)



(Continued)

1–4 Maintenance and Service Guide

Product description

Category Description

External media cards Digital Media Slot, supporting the

following optional digital card formats:

■ MultiMediaCard (MMC)

■ MultiMediaCard Plus (MMCplus)

■ Secure Digital (SD) Memory Card

■ Secure Digital High Capacity (SDHC)

Memory Card

■ Memory Stick (MS)

■ Memory Stick Pro (MSP)

■ xD-Picture Card (XD) (also types H and

Ports ■ Audio-in (stereo microphone)

■ Audio-out (stereo headphone)

■ Hot Plug/Unplug and auto detector for

correct output to wide-aspect vs. standard-aspect video

■ HDMI v.1.3b supporting 1080p with HDCP key

■ Multi-pin AC power (non-smart pin)

■ RJ-45 (Ethernet, includes link and

activity lights)

■ USB 2.0 (4)

■ VGA (Dsub 15-pin) supporting 1600 ×

1200 external resolution at 75 GHz and 1920 x 1200 external resolution at 60Hz

Keyboard/ pointing devices

Power requirements 65-W AC adapter (Non-smart ID Pin

Full size keyboard TouchPad with TouchPad buttons Supports 2-way scroll with legend Taps enabled by default

supported) with localized cable plug support

Systems with Intel

processors



Systems with AMD

processors

6-cell, 2.58-Ah (57-Wh) polymer battery 

Security Kensington Security Lock 

(Continued)

Maintenance and Service Guide 1–5

Product description

Category Description

Operating system Preinstalled:

■ Windows

7 Basic (32-bit)

■ Windows 7 Basic (64-bit)

■ Windows 7 Premium (32-bit)

■ Windows 7 Premium (64-bit)

■ Windows 7 Professional (32-bit)

■ Windows 7 Professional (64-bit)

Microsoft

Office preinstalled on:

■ Windows 7 Home Basic (32-bit and 64-bit)

■ Windows 7 Home Premium (32-bit and 64-bit)

■ Windows 7 Professional (32-bit and 64-bit)

Serviceability End-user replaceable parts:

AC adapter Battery (system) Hard drive Memory modules Wireless modules RTC battery

Systems with Intel

processors



Systems with AMD

processors

1–6 Maintenance and Service Guide

Top Components

Pointing devices

External component identification

Item Component Description

1 TouchPad light ■ White: TouchPad is enabled.

■ Amber: TouchPad is disabled.

2 TouchPad* Moves the pointer and selects or activates items on the screen.

3 Left TouchPad button* Functions like the left button on an external mouse.

4 TouchPad on/off button Enables/disables the TouchPad.

5 TouchPad scroll zone Scrolls up or down.

6 Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and click Mouse settings.

Maintenance and Service Guide 2–1

External component identification

Lights

Your computer may look slightly different from the illustration in this section.

✎

Item Component Description

1 Caps lock light On: Caps lock is on.

2 Mute light On: Computer sound is off.

3 Num lock light On: The embedded numeric keypad is enabled or num lock is on for an

optional external numeric keypad.

2–2 Maintenance and Service Guide

Keys

✎

External component identification

Your computer may look slightly different from the illustration in this section.

Item Component Description

2 Action keys Execute frequently used system functions.

3 num lk key Enables/disables the embedded numeric keypad when pressed in

4 Embedded numeric keypad keys When the keypad has been enabled, the keys can be used like the keys on an

5 Windows applications key Displays a shortcut menu for items beneath the pointer.

6 Windows logo key Displays the Windows Start menu.

esc key Displays system information when pressed in combination with the fn key.

combination with the fn key.

external numeric keypad.

fn key Executes frequently used system functions when pressed in combination with

an arrow key, the num lk key or the

esc key.

Maintenance and Service Guide 2–3

External component identification

Front components

Item Component Description

1 Speakers (2) Produce sound.

2 Battery light ■ On: A battery is charging.

■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

3 Drive light ■ White: The hard drive is being accessed.

■ Blinking: The hard drive or an optional external optical drive is being

accessed.

■ Amber: HP ProtectSmart has temporarily parked the drive.

2–4 Maintenance and Service Guide

Right-side components

Item Component Description

1 Power light ■ On: The computer is on.

2 Power switch ■ When the computer is off, slide the switch to turn on the computer.

3 Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network

4 Wireless button Turns the wireless feature on or off, but does not create a wireless connection.

External component identification

■ Blinking: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

■ When the computer is on, slide the switch briefly to initiate Sleep.

■ When the computer is in the Sleep state, slide the switch briefly to exit

Sleep.

■ When the computer is in Hibernation, slide the switch briefly to exit Hibernation.

If the computer has stopped responding and Windows procedures are ineffective, slide and hold the power switch for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.

(WLAN) device, a wireless wide area network (WWAN) device, and/or a Bluetooth

■ Amber: All wireless devices are off.

device, is on.

shutdown

5 USB ports (2) Connect optional USB devices.

6 Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

7 Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

Maintenance and Service Guide 2–5

External component identification

Left-side components

Item Component Description

1 Power connector Connects an AC adapter.

2 AC adapter light ■ On: The computer is connected to external power.

3 RJ-45 (network) jack Connects a network cable.

4 External monitor port Connects an external VGA monitor or projector.

5 HDMI port Connects an optional video or audio device, such as a high-definition

■ Off: The computer is not connected to external power.

television, or any compatible digital or audio component.

6 USB ports (2) Connect optional USB devices.

Select models can be configured with an optional external USB optical

✎

disc drive. For more information, refer to the printed Quick Setup poster.

7 Digital Media Slot Supports the following digital card formats:

■ Memory Stick

■ Memory Stick Pro

■ MultiMediaCard

■ Secure Digital Memory Card

■ Secure Digital High Capacity Memory Card

■ xD-Picture Card

■ x-D-Picture Card Type H

■ x-D-Picture Card Type M

8 Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers,

headphones, ear buds, a headset, or television audio.

When a device is connected to the headphone jack, the computer

✎

speakers are disabled.

9 Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

microphone, or monaural microphone.

2–6 Maintenance and Service Guide

Bottom components

External component identification

Item Component Description

1 Subscriber identity module (SIM) slot

(select models only)

2 Battery bay Holds the battery.

3 Battery release latch Releases the battery from the battery bay.

4 Vents (6) Enable airflow to cool internal components.

5 Memory module compartment Contains the memory module slot (2 slots on select models) and a wireless

6 Hard drive bay Holds the hard drive and wireless wide area network (WWAN) module (select

Located inside the battery bay.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

LAN module.

To prevent an unresponsive system, replace the wireless module only

✎

with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

models only).

To prevent an unresponsive system, replace the wireless module only

✎

Maintenance and Service Guide 2–7

External component identification

Display components

Item Component Description

1 Internal microphone Records sound.

2 Webcam light On: The webcam is in use.

3 Webcam Records video and captures still photographs.

2–8 Maintenance and Service Guide

Wireless antennas

Your computer may look slightly different from the illustration in this section.

✎

External component identification

Item Component Description

1 WWAN antennas (2)*(select models

only)

2 WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area

*The antennas are not visible from the outside of the device. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

To see wireless regulation notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Send and receive wireless signals to communicate with wireless wide-area networks (WWAN).

networks (WLAN).

Maintenance and Service Guide 2–9

External component identification

Additional hardware components

Item Component Description

1 Power cord* Connects the AC adapter.

2 AC adapter Converts AC power to DC power.

3 Battery* Powers the computer when the computer is not plugged into external power.

*Batteries and power cords vary in appearance by region or country.

2–10 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Illustrated parts catalog

Item Component Description

1 Product name This is the product name affixed to the front of the computer.

2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

3 Part number/Product number (p/n) This number provides specific information about the product’s

hardware components. The part number helps a service technician determine what components and parts are needed.

4 Model description This is the alphanumeric identifier used to locate documents,

drivers, and support for the computer.

5 Warranty period This number describes the duration of the warranty period for

the computer.

Maintenance and Service Guide 3–1

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

1 13.3-in, LED, HD display assembly (includes 2 WLAN antenna transceivers and cables, nameplate, and logo):

13.3-in, LED, HD BrightView (1366x768) (Intel systems) 580664-001

13.3-in, LED, HD BrightView (1366x768) MA (AMD systems) 581177-001

13.3-in, HD BrightView (1366x768) WWAN (AMD systems) 591222-001

Display assembly internal components (not illustrated):

Display bezel 580666-001

Display hinges 580667-001

13.3in Display panel 588159-001

13.3in Display panel, WWAN 591223-001

2 Keyboard (includes keyboard cable):

For use in the United States 575926-001

For use in the United Kingdom 575926-031

For use in Germany 575926-041

For use in France 575926-051

For use in Italy 575926-061

For use in Spain 575926-071

French Canada 575926-121

For use in Portugal 575926-131

For use in Turkey 575926-141

For use in Latin American 575926-161

For use in Saudi Arabia 575926-171

For use in Brazil 575926-201

For use in the Czech Republic 575926-221

For use in Russia 575926-251

For use in Thailand 575926-281

For use in Japan 575926-291

For use in Belgium 575926-A41

For use in Taiwan 575926-AB1

For use in South Korea 575926-AD1

For use in the Netherlands 575926-B31

For use in Switzerland 575926-BG1

For use in Denmark, Norway, Sweden 575926-DH1

3 Top c ove r

AMD systems 583925-001

Intel systems 580692-001

4 Bluetooth module 537921-001

5 Front LED board 580843-001

6 Fan 580696-001

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare part number

7 Heat sink

UMA (AMD systems) 581186-001

Discrete (AMD systems) 581187-001

UMA (Intel systems) 580694-001

Discrete (AMD systems) 580695-001

8 USB board (with cable) 580700-001

9 RJ-45 connector cable 580843-001

- System board (includes embedded processor and replacement thermal)

AMD Athlon™ Neo Processor MV-40 (1.6-GHz, 512K L2 cache), UMA 581171-001

AMD Athlon™ Neo X2 Dual Core Processor L335 (1.6-GHz, 512K L2 cache), UMA 581172-001

AMD Turion™ Neo X2 Dual Core Processor L625(1.6-GHz, 1M L2 cache), UMA 581173-001

AMD Athlon™ Neo X2 Dual Core Processor L335 (1.6-GHz, 512K L2 cache), discrete 581175-001

AMD Turion™ Neo X2 Dual Core Processor L625(1.6-GHz, 1M L2 cache), discrete 581176-001

Intel Celeron Processor (1.2-GHz, 800-MHz front side bus (FSB), 1MB L2 cache), UMA 580660-001

Intel Pentium Processor (1.3-GHz, 800-MHz FSB, 2MB L2 cache), UMA 580661-001

Intel Pentium Processor (1.3-GHz, 800-MHz FSB, 2MB L2 cache), discrete 580662-001

Intel Core2Duo Processor (2.26-GHz, 1066-MHz FSB, 6MB L2 cache), discrete 580663-001

Intel Core2Duo Processor (1.3-GHz, 800-MHz FSB, 3MB L2 cache), UMA 584078-001

q WLAN module

WLAN 802.11ABGN MD2020 MOW 518437-001

WLAN 802.11ABGN MD2020 ROW 518437-002

WLAN 802.11BGN MEDOC MOW 518436-001

WLAN 802.11BGN MEDOC ROW 518436-002

WLAN 802.11ABGN 2X2 CLARET-2 MOW 518434-001

WLAN 802.11ABGN 2X2 CLARET-2 ROW 518434-002

WLAN 802.11BG DEMI-2 MOW 504593-003

WLAN 802.11BG DEMI-2 ROW 504593-004

w RTC battery 580845-001

e Memory modules

1-GB 800-MHz DDR2 580673-001

2-GB 800-MHz DDR2 580674-001

4-GB 800-MHz DDR2 580675-001

r WWAN module 531993-001

t Webcam 580669-001

y Display cable 580668-001

u Speakers 580699-001

i Base enclosure 580689-001

o Battery 6-cell, 2.58-Ah (57-Wh) polymer battery 580686-001

pa Hard drive bay access cover 580691-001

3–4 Maintenance and Service Guide

Item Description Spare part number

pb Memory module compartment access cover 580691-001

a Hard drive

Plastics kit

Illustrated parts catalog

Hard drive hardware kit 580683-001

Item Description Spare part number

Plastics kit: 580691-001

1 Hard drive bay access cover

2 Memory module compartment access cover

Maintenance and Service Guide 3–5

Illustrated parts catalog

Cable kit

Item Description Spare part number

1 Cable kit: 580843-001

Power DC cable

RJ-45 cable

Lid sensor cable

LED board with cable

3–6 Maintenance and Service Guide

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