HP PAVILION DM3 User Manual

HP Pavilion dm3 Entertainment PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Intel and Intel Pentium are trademarks of Intel Corporation in the U.S. and other countries. AMD and ATI are trademarks of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer disassembly procedures.

First Edition: August 2010

Document Part Number: 622652-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 5

Top components ................................................................................................................................... 5

Display components ............................................................................................................ 5

Keys ..................................................................................................................................... 6

Lights ................................................................................................................................... 7

TouchPad components ........................................................................................................ 8

Front components ................................................................................................................................ 9

Left-side components ........................................................................................................................... 9

Right-side components ....................................................................................................................... 10

Bottom components ........................................................................................................................... 11

Wireless antennas .............................................................................................................................. 13

Additional hardware components ....................................................................................................... 14

3 Illustrated parts catalog ............................................................................................................................... 15

Serial number label ............................................................................................................................ 15

Computer major components ............................................................................................................. 16

Display assembly components ........................................................................................................... 19

Plastics kit .......................................................................................................................................... 21

Mass storage devices ......................................................................................................................... 22

Miscellaneous parts ............................................................................................................................ 23

Sequential part number listing ............................................................................................................ 23

4 Removal and replacement procedures ....................................................................................................... 27

Preliminary replacement requirements ............................................................................................... 27

Tools required .................................................................................................................... 27

Service considerations ....................................................................................................... 27

Plastic parts ....................................................................................................... 27

Cables and connectors ..................................................................................... 28

Drive handling ................................................................................................... 28

Grounding guidelines ......................................................................................................... 29

Electrostatic discharge damage ........................................................................ 29

Packaging and transporting guidelines ............................................. 30

Workstation guidelines ..................................................................... 30

Equipment guidelines ....................................................................... 31

Component replacement procedures ................................................................................................. 32

Serial number label ............................................................................................................ 32

Computer feet .................................................................................................................... 33

Battery ............................................................................................................................... 34

SIM .................................................................................................................................... 35

Hard drive .......................................................................................................................... 36

Memory module ................................................................................................................. 39

RTC battery ....................................................................................................................... 41

Keyboard ........................................................................................................................... 42

Top cover ........................................................................................................................... 45

Speaker assembly ............................................................................................................. 48

Mini system board (left) ..................................................................................................... 50

Mini system board (right) ................................................................................................... 52

Power cable ....................................................................................................................... 54

WLAN module .................................................................................................................... 55

WWAN module .................................................................................................................. 57

Power button board ........................................................................................................... 59

Display assembly ............................................................................................................... 61

Fan/heat sink assembly ..................................................................................................... 67

System board ..................................................................................................................... 73

5 Setup Utility (BIOS) ....................................................................................................................................... 75

Starting Setup Utility ........................................................................................................................... 75

Using Setup Utility .............................................................................................................................. 76

Changing the language of Setup Utility ............................................................................. 76

Navigating and selecting in Setup Utility ............................................................................ 76

Display system information ................................................................................................ 77

Restoring default settings in Setup Utility .......................................................................... 77

Exiting Setup Utility ............................................................................................................ 78

Setup Utility menus ............................................................................................................................ 78

Main menu ......................................................................................................................... 78

Security menu .................................................................................................................... 78

System Configuration menu .............................................................................................. 79

Diagnostics menu .............................................................................................................. 79

Updating the BIOS ............................................................................................................................. 81

Determining the BIOS ........................................................................................................ 81

Downloading a BIOS update ............................................................................................. 81

6 Specifications ................................................................................................................................................ 83

Computer specifications ..................................................................................................................... 83

13.3-inch display specifications .......................................................................................................... 84

Hard drive specifications .................................................................................................................... 85

External Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ............................... 86

External DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications .................... 87

7 Backup and recovery .................................................................................................................................... 88

Creating recovery discs ...................................................................................................................... 89

Backing up your information ............................................................................................................... 90

Using Windows Backup and Restore ................................................................................ 91

Using system restore points .............................................................................................. 91

When to create restore points ........................................................................... 91

Create a system restore point ........................................................................... 91

Restore to a previous date and time ................................................................. 92

Performing a recovery ........................................................................................................................ 92

Recovering from the recovery discs .................................................................................. 92

Recovering from the dedicated recovery partition (select models only) ............................ 93

8 Connector pin assignments ......................................................................................................................... 94

Audio-in (microphone) ........................................................................................................................ 94

Audio-out (headphone) ....................................................................................................................... 94

External monitor ................................................................................................................................. 94

HDMI .................................................................................................................................................. 96

RJ-45 (network) .................................................................................................................................. 97

Universal Serial Bus ........................................................................................................................... 97

9 Power cord set requirements ...................................................................................................................... 98

Requirements for all countries ............................................................................................................ 98

Requirements for specific countries and regions ............................................................................... 99

10 Recycling ................................................................................................................................................... 100

Battery .............................................................................................................................................. 100

Display .............................................................................................................................................. 100

Index ................................................................................................................................................................. 106

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1 Product description

Category Description

Product Name HP Pavilion dm3 Entertainment PC

Processors Intel Pentium® U5400 (1.2 GHz, 3M L3 cache) UMA

Intel Pentium U5400 (1.2 GHz, 3M L3 cache) Discrete

Intel Core i3–330UM (1.2 GHz, 3M L3 cache) UMA

Intel Core i3–330UM (1.2 GHz, 3M L3 cache) Discrete

Intel Dual Core i5–430UM (1.2 GHz SC turbo up to 1.73GHz, 3M L3 cache)

Discrete

Intel Core i3–380UM (1.33 GHz, 3M L3 cache) UMA

Intel Core i3–380UM (1.33 GHz, 3M L3 cache) Discrete

Intel Core i5–470UM (1.33 GHz SC turbo, 3M L3 cache) Discrete

Chipset Intel HM55 Express Chipset

Graphics Intel HD Graphics

ATi Park LP (ATI Mobility Radeon™ HD5430) with 1024MB of dedicated video

memory (128Mx16 DDR3 800MHz x 4 PCs)

Support Blu-ray playback with HD Decode, DX10.1 and DX11 Support and HDMI

Support

Panels 33.8-cm (13.3-in) HD LED BrightView (1366x768) (3.6mm) SVA

Memory 2 customer-accessible/upgradable memory module slots

Supports up to 8 GB memory

Supports the following DDR3 configurations at 800 MHz:

8192-MB total system memory (4096 × 2)

●

6144-MB total system memory (2048 x 1 + 4096 x 1)

●

4096-MB total system memory (2048 × 2)

●

4096-MB total system memory (4096 x 1)

●

3072-MB total system memory (1024 x 1 + 2048 x 1)

●

2048-MB total system memory (1024 × 2)

●

2048-MB total system memory (2048 × 1)

●

1024-MB total system memory (1024 × 1)

●

Category Description

Hard drives

640-GB, 7200-rpm

640-GB, 5400-rpm

500-GB, 7200-rpm

320-GB, 7200-rpm

250-GB, 7200-rpm

160-GB, 7200-rpm

Support for 128-GB SSD in single HDD configurations

Optical drives Supports only external optical drives

Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives

●

Serial ATA (SATA)

●

HP ProtectSmart Hard Drive Protection Customer-accessible

●

12.7-mm tray load

●

Serial ATA (SATA)

●

External USB: DVD±RW SuperMulti Double-Layer Drive with LightScribe

●

External USB: Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with

●

LightScribe

Webcam Low-light VGA camera with fixed focus and microphone

Audio

Ethernet

Wireless Integrated wireless local-area network (WLAN) options via Half-Mini Card

Integrated WWAN and GPS function (FMC):

2 Altec/Lansing stereo speakers with enclosures

●

Headphone jack

●

Microphone jack

●

Integrated 10/100/1000 network interface card (NIC)

●

Ethernet cable not included

●

Broadcom 802.11 bgn WLAN + Bluetooth® Combo card

●

Broadcom 802.11 bgn WLAN card

●

Atheros 802.11 bgn WLAN card

●

Ralink 802.11 bgn WLAN + Bluetooth Combo card

●

Qualcomm Gobi2/Birlion with 2 antennas

●

5 band antenna support: 2100/1800/1900/800/900 with additional GPS band

●

x.x GHz antennas in display enclosure

●

2 Chapter 1 Product description

Category Description

External media card Digital Media Slot, supporting the following optional digital card formats:

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

Memory Stick (MS)

●

Memory Stick Pro (MSP)

●

xD-Picture Card (XD) (also types H and M)

●

SIM card slot:

Populated with WWAN

●

User accessible

●

Ports Audio-in (stereo microphone)

Audio-out (stereo headphone)

Hot Plug/Unplug and auto detector for correct output to wide-aspect vs. standard-

aspect video

HDMI v.1.3b supporting 1080p with HDCP key

Multi-pin AC power (non-smart pin)

RJ-45 (Ethernet, includes link and activity lights)

USB 2.0 (3)

VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz

Keyboard/pointing devices Full size keyboard

TouchPad with TouchPad buttons

Supports 2-way scroll with legend

Taps enabled by default

Touchpad on/off capability

Touchpad gesture to be default on; rotate gesture default off

Power requirements 65-W AC adapter (Non-smart ID Pin supported) with localized cable plug support

6-cell, 2.8-Ah (62-Wh) polymer battery

Security Security cable slot

Operating system Preinstalled:

Windows® 7 Basic (32-bit)

●

Windows 7 Basic (64-bit)

●

Windows 7 Premium (32-bit)

●

Windows 7 Premium (64-bit)

●

Windows 7 Professional (32-bit)

●

Category Description

Microsoft® Office preinstalled on:

Serviceability End-user replaceable parts:

AC adapter

Battery (system)

Hard drive

Memory modules

RTC battery

SIM card (for WWAN)

Windows 7 Professional (64-bit)

●

Windows 7 Home Basic (32-bit and 64-bit)

●

Windows 7 Home Premium (32-bit and 64-bit)

●

Windows 7 Professional (32-bit and 64-bit)

●

4 Chapter 1 Product description

2 External component identification

Top components

Display components

Item Component Function

(1) Internal microphones (2) Record sound.

(2) Webcam light On—The webcam is in use.

(3) Webcam Records video and captures still photographs.

Top components 5

Keys

Item Component Function

(1) esc key Displays system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with an arrow key or the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the cursor.

(5) Action keys Executes frequently used system functions.

6 Chapter 2 External component identification

Lights

Item Component Description

(1) Caps lock light On—Caps lock is on.

(2) Mute light On—Computer sound is off.

(3) Wireless light

(4) TouchPad light

White—An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber—No wireless devices are detected.

●

Off—TouchPad is enabled.

●

Amber—TouchPad is disabled.

●

Top components 7

TouchPad components

Item Component Function

(1) TouchPad light

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) TouchPad scroll zone Scrolls up or down.

(4) Right TouchPad button Functions like the right button on an external mouse.

Off—TouchPad is enabled.

●

Amber—TouchPad is disabled.

●

8 Chapter 2 External component identification

Front components

Item Component Function

(1) Speakers (2) Produce sound.

Left-side components

Item Component Function

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it might not prevent the computer from being mishandled or stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio component.

(5) USB port Connects an optional USB device.

(6) Drive light On—The hard drive is in use.

(7) Power light Supports the following digital card formats:

On—The computer is on.

●

Flashing—The computer is in Sleep.

●

Off—The computer is off or in Hibernation.

●

Front components 9

Right-side components

Item Component Function

(1) Digital Media Slot (select models only) Supports the following optional digital card formats:

(2) Audio-out (headphone) jack Produces sound when connected to optional powered

Memory Stick (MS)

●

Memory Stick Pro (MSP)

●

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

xD-Picture Card (XD)

●

stereo speakers, headphones, earbuds, a headset, or television audio.

(3) Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

(4) USB ports (2) Connects optional USB devices.

(5) RJ-45 (network) jack (optional) Connects a network cable.

(6) AC adapter light

(7) Power connector Connects an AC adapter.

Flashing white—The computer is in Sleep.

●

On white—The computer is connected to external

●

power.

Flashing amber—The computer is charged.

●

Off—The computer is not connected to external

●

power.

10 Chapter 2 External component identification

Bottom components

Item Component Function

(1) Hard drive bay Holds the hard drive and wireless wide area network

(WWAN) module (select models only).

NOTE: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

(2) Battery bay Holds the battery and contains the SIM slot.

NOTE: The battery is preinstalled in the battery bay

at the factory.

(3) Battery release latch Releases the battery from the battery bay.

(4) Vent Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom components 11

Item Component Function

(5) Memory module compartment Contains the memory module slot (2 slots on select

models) and a wireless LAN module.

NOTE: To prevent an unresponsive system, replace

(6) Speakers (2) Produce sounds.

12 Chapter 2 External component identification

Wireless antennas

NOTE: Your computer might look different from the illustration in this section

Item Component Function

(1) WWAN antennas (2)*(select models only) Send and receive wireless signals to communicate

WLAN antennas (2)* Send and receive wireless signals to communicate

*The antennas are not visible from the outside of the device. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

To see wireless regulation notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

with wireless wide-area networks (WWAN).

with wireless local area networks (WLAN).

Holds the battery and contains the SIM slot.

Wireless antennas 13

Additional hardware components

Item Component Function

(1) Power cord* Connects the AC adapter.

(2) AC adapter Converts AC power to DC power.

(3) Battery* Powers the computer when the computer is not

*Batteries and power cords vary in appearance by region or country.

plugged into external power.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Serial number label

When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label.

(1) Product name—This is the product name affixed to the front of the computer.

(2) Serial number (s/n)—This is an alphanumeric identifier that is unique to each product.

(3) Part number/Product number (p/n)—This number provides specific information about the product's

hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period—This number describes the duration of the warranty period for the computer.

Serial number label 15

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) Display assembly

33.8-cm (13.3-in) HD LED Brightview SVA

NOTE: For more information on the display assembly internal component

spare part information, see

(2) Keyboard (includes keyboard cable) for use in the:

United States 619433-001

French Canada 619433-121

Thailand 619433-281

Japan 619433-291

Taiwan 619433-AB1

South Korea 619433-AD1

Backlit Keyboard (includes keyboard cable) for use in the:

United States 619434-001

French Canada 619434-121

Thailand 619434-281

Japan 619434-291

Taiwan 619434-AB1

South Korea 619434-AD1

Display assembly components on page 19.

633279–001

(3) Top cover (includes TouchPad) 626743-001

(4) Webcam module 619459–001

(5) Left mini system board 626740–001

(6) Right mini system board 626739–001

(7) WLAN module

Broadcom 802.11 bgn WLAN + Bluetooth Combo card 621184-001

Broadcom 802.11 bgn WLAN card 621751-001

Atheros 802.11 bgn WLAN card 621752-001

Ralink 802.11 bgn WLAN + Bluetooth Combo card 621753-001

(8) HSPA EV-DO Birlion MiniCard UNDP WWAN module (optional) 621185-001

(9) Heat sink (includes replacement thermal material)

UMA 619440-001

Discrete 626735-001

(10) System board (includes embedded processor and replacement thermal)

Intel Pentium U5400 (1.2 GHz, 3M L3 cache) UMA 619456-001

Intel Pentium U5400 (1.2 GHz, 3M L3 cache) Discrete 619457-001

Computer major components 17

Item Description Spare part number

Intel Core i3–330UM (1.2 GHz, 3M L3 cache) UMA 621560-001

Intel Core i3–330UM (1.2 GHz, 3M L3 cache) Discrete 621561-001

Intel Dual Core i5–430UM (1.2 GHz SC turbo up to 1.73GHz, 3M L3 cache)

Discrete

Intel Core i3–380UM (1.33 GHz, 3M L3 cache) UMA 626598-001

Intel Core i3–380UM (1.33 GHz, 3M L3 cache) Discrete 626599-001

Intel Core i5–470UM (1.33 GHz SC turbo, 3M L3 cache) Discrete 626600-001

(11) Memory modules (PC3, 1066 MHz)

2GB 598856-001

1GB 598859-001

4GB 599092-001

(12) Power button board 626742–001

(13) Speakers 619454-001

(14) Hard drive cable (included in cable kit) 626734-001

(15) Power and RJ-45 connector and cable (included in cable kit)

(16) Hard drive (includes hard drive bracket and Mylar cover)

640 GB, 7200 RPM 619445-001

500 GB, 7200 RPM 619444-001

320 GB, 7200 RPM 619443-001

621562-001

250 GB, 7200 RPM 619442-001

160 GB, 7200 RPM 619441-001

640 GB,INTERNAL, 7200 RPM 621046-001

SSD 160 GB 619445-001

Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard

drive screws)

(17) RTC battery (includes cable) 619451-001

(18) Battery 6C 62WHr 2.8Ah LI 619438-001

(19) Hinge covers 626737-001

(20) Base enclosure 619437-001

Plastics kit 619450-001

(21) Memory module compartment access cover

(22) Hard drive bay access cover

619446-001

18 Chapter 3 Illustrated parts catalog

Display assembly components

Item Description Spare part number

(1) Display hinge covers 626637-001

(2) Display bezel (includes WLAN and WWAN antennas) 619499–001

(3) Display hinges (with hinges) 619477-001

(5) Webcam module 619549-001

(6) 33.8-cm (13.3-in) HD LED Brightview SVA panel 619448-001

Display assembly components 19

Item Description Spare part number

(7) Display cable (includes microphone) 619439–001

(8) Wireless antenna (includes WLAN and WWAN antenna transceivers and cable) 619435-001

(9) Display back cover (includes logo) for use with: 619436–001

Display EMI shield (not illustrated) 626736-001

20 Chapter 3 Illustrated parts catalog

Plastics kit

Item Description Spare part number

Plastics Kit 619450-001

(1) Memory module compartment cover

(2) Hard drive bay access cover

Plastics kit 21

Mass storage devices

Item Description Spare part number

(1) Hard drive (includes hard drive bracket and Mylar cover)

640 GB, 7200 RPM 619445-001

500 GB, 7200 RPM 619444-001

320 GB, 7200 RPM 619443-001

250 GB, 7200 RPM 619442-001

160 GB, 7200 RPM 619441-001

640 GB,INTERNAL, 7200 RPM 621046-001

SSD 160 GB 619455-001

Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard

drive screws)

(2) External Optical drive (optional)

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 584383–001

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 584384–001

619446-001

22 Chapter 3 Illustrated parts catalog

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