HP Pavilion 304w, Pavilion 354n, Pavilion 364n, Pavilion 374n, Pavilion 514c Support Manual
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hp pavilion home pc
support guide
where to get help
warranty and license information
declaration of conformity
operating specifications
regulatory and safety information
Before contacting HP Customer Care Center, it’s important to have the
following information handy. Please take a moment to write down your
product information for future reference.
Product Name:
Model Name:
Serial Number:
Date of Purchase:
Operating System
Type & Revision:
You may also want to record the following information:
— Applicable error messages
— Additional third-party hardware and/or software installed
— Any detailed, specific questions
Where to Get Help
Follow these steps when
you need help from HP:
help
1 Check the setup poster and
the Quick Start Guide for
help with setting up your PC.
For faster help, be sure to
register your HP Pavilion
home PC by e-mail, on
the Web at
http://www.register.hp.com
or by phone.
Use Help on your PC to get
help with your hardware and
software. Click Start and
then click Help and
Support.
HP Support Web site:
http://www.hp.com/cposupport
HP Customer Care Center
For help online, go to the
HP Customer Care Center
Web sit e at
http://www.hp.com/
cposupport
If you have not solved
the problem, call the
HP Customer Care Center at
208-323-2551 (U.S.)
Or
905-206-4663 (Canada).
U.S.: 208-323-2551
Canada: 905-206-4663
Hours: 24 hours, 7 days
HP Registration Web site:
http://register.hp.com
Software Support
Software Title
and Company
America Online U.S.: 888-346-3704
ArcSoft www.arcsoft.com
AT&T WorldNet 800-400-1447
CompuServe 2000 800-944-9871
Corel www3.corel.com
Detto Technologies 866-338-8663
Disney’s Blast Online 972-389-3970
EarthLink dial-up customer service
Phone — Web Address
Canada: 888-265-4357
www.aol.com
www.att.net
www.compuserve.com
www.detto.com
www.disney.com
800-890-6356
dial-up technical support
800-890-5128
DSL customer service and
technical support
888-829-8466
www.earthlink.com
InterVideo
(only DVD-ROM models)
MusicMatch www.musicmatch.com
Prodigy Internet Services 800-213-0992
Quicken Basic (Intuit) 900-555-4688
Veritas
(only CD-RW and
DVD+RW/+R models)
Yahoo! — User Support www.yahoo.com
www.intervideo.com
www.prodigy.com
www.intuit.com
www.veritas.com
Warranty and License Information
HP Customer Care
Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning
your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through
your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your
HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps
HP Customer Care respond to you faster with more personalized proactive support options.
Problems? HP Will Help
Your new HP Pavilion computer is built to work right now — and for many years to come. But, it is
a complex, powerful machine, and sometimes things go wrong. If that happens to your computer,
Hewlett-Packard is ready to help. Here’s how.
What to Do First: See What You Can Do
There’s lots of helpful information included with your HP Pavilion. First look at Help on your
Windows
give you suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site,
at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and
solutions.
What to Do Next: Call HP Customer Care Center
Finally, if these steps don’t help, you can reach a live, knowledgeable support person by
calling the HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME
(1-905-206-4663) in Canada. Technical phone assistance to help diagnose potential hardware
issues is free for the duration of the hardware warranty period. The HP Customer Care Center is
available 24 hours a day and 7 days a week.
®
desktop (to access it, click Start on the taskbar). It contains more detailed help and will
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair,
as many times we can send the part directly to your home or business in a few days. Detailed
instructions are included to guide you through an easy repair. We pay the shipping and handling.
This service is free for the duration of the hardware warranty period.
Send-In Repair Service
You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and
handling. This service is free for the duration of the hardware warranty period.
There are a few limitations and exclusions to this warranty (as well as some important details) and
you’ll find them described, in legal language, beginning on the next page.
Protect Your Investment
Upgrade your standard warranty service for up to 3 years of coverage with an HP Care Pack.
Service coverage begins on the purchase date of the Care Pack, which must be purchased within
the first 180 days of product purchase. This program offers toll-free telephone support 24 hours a
day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings
include self-repair (via Express Parts) or product repair or replacement free of charge. Optional
in-home support is available as well. Available in the U.S. only.
For more information please visit http://www.hp.com/go/hpsupportpack or call
1-888-999-4747.
HP Installation Services
Did you know HP offers an installation service for all HP Pavilion home PCs? An HP-approved
technician will come to your home or office to set up and test your PC and connect it to your
printer. We will also make sure the connection to your Internet service provider, if you have one, is
up and running.
HP installation services can also provide you with various levels of PC training and orientation to
help you get the maximum satisfaction and benefit out of your new HP Pavilion.
For more information or to purchase the HP installation service, please call
1-208-323-2551 (U.S. only).
The Legal Language
Hewlett-Packard Limited Warranty Statement
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free
from defects in materials and workmanship after the date of purchase —
Original Systems — 1 year
If HP receives notice of such defects during the warranty period, HP will replace products that
prove to be defective. Replacement (e.g., keyboard, monitor, mouse, etc.) may be either new or
like new. HP warrants to you that HP software will not fail to execute its programming instructions
after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP
will replace software media, which does not execute its programming instructions due to such
defects.
HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as
follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion
recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.
HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is
unable, within a reasonable time, to repair any product to a condition as warranted, you will be
entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first
3 months of ownership will be refunded at 100% of purchase price. Refunds within 3–6 months of
ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will
be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of
purchase price.
HP products may contain remanufactured parts, which are equivalent to new in performance or
may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site preparation or maintenance, or
(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL.
TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE
IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some
countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
1 year
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