HP Pavilion 27q, 27q User Guide
User Guide
© 2017 HP Development Company, L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and select your country. Select Find your
product, and then follow the on-screen
instructions.
First Edition: July 2017
Document part number: 931228-001
About This Guide
This guide provides information on monitor features, setting up the monitor, using the software and technical
specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). A notice alerts the user that failure to follow a procedure exactly as described
could result in loss of data or in damage to hardware or software. Also contains essential information to
explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 3
Setting up the monitor .......................................................................................................................................... 4
Use caution when setting up the monitor ........................................................................................... 4
Attaching the monitor stand ............................................................................................................... 4
Connecting the cables ......................................................................................................................... 5
Adjusting the monitor ......................................................................................................................... 6
Turning on the monitor ....................................................................................................................... 7
HP Watermark and Image Retention Policy ........................................................................................ 7
Mounting the monitor ......................................................................................................................... 8
Removing the monitor stand ............................................................................................ 8
Attaching the VESA mounting bracket .............................................................................. 9
Installing a security cable ................................................................................................................. 10
2 Using the monitor ........................................................................................................................................ 11
Software and utilities .......................................................................................................................................... 11
The Information le ........................................................................................................................... 11
The Image Color Matching le ........................................................................................................... 11
Using My Display software .................................................................................................................................. 11
Using the on-screen display (OSD) menu ............................................................................................................ 12
Adjusting to Low Blue Light Mode ....................................................................................................................... 12
Using Auto-Sleep Mode ....................................................................................................................................... 13
3 Support and troubleshooting ........................................................................................................................ 14
Solving common problems .................................................................................................................................. 14
Button lockouts ................................................................................................................................................... 15
Contacting support .............................................................................................................................................. 15
Preparing to call technical support ..................................................................................................................... 15
Locating the rating label ...................................................................................................................................... 16
4 Maintaining the monitor .............................................................................................................................. 17
Maintenance guidelines ....................................................................................................................................... 17
Cleaning the monitor ......................................................................................................................... 18
v
Shipping the monitor ......................................................................................................................... 18
Appendix A Technical specications ................................................................................................................ 19
Preset display resolutions ................................................................................................................................... 20
Entering user modes ......................................................................................................................... 21
AC adapter ............................................................................................................................................................ 21
Energy saver feature ........................................................................................................................................... 21
Appendix B Accessibility ................................................................................................................................. 22
Supported assistive technologies ....................................................................................................................... 22
Contacting support .............................................................................................................................................. 22
vi
1 Getting Started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to
Product Notices provided in your documentation kit.
the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
and proper posture, health, and work habits for computer users. The Safety & Comfort Guide is available on
the Web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this capability. Use a power strip whose
manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
This product is an AMD FreeSync-qualied monitor, which allows you to enjoy PC gaming with smooth,
responsive, tear-free performance whenever a picture changes on the screen. The external source connected
to your display must have the FreeSync driver installed.
AMD FreeSync technology is designed to eliminate stuttering and tearing in games and videos by locking a
monitor’s refresh rate to the frame rate of the graphics card. Check with the manufacturer of your component
or system for
IMPORTANT: AMD Radeon Graphics and/or AMD A-Series APU-compliant displays with DisplayPort/HDMI
Adaptive-Sync required. AMD 15.11 Crimson driver (or newer) required to support FreeSync over HDMI.
NOTE: Adaptive refresh rates vary by display. More information is available at www.amd.com/freesync.
To enable FreeSync on the display, press the Menu button on the monitor to open the on-screen display
menu. Select Color Control, select Viewing Modes, and then select Gaming-FreeSync.
The light-emitting diode (LED) backlit display has an active matrix, AMVA+ panel. The display features include
the following:
●
68.47 cm (27-inch) diagonal viewable area with 2560 x 1440 QHD resolution, plus full-screen support
for lower resolutions
●
Tilt capability and easy viewing from sitting or standing position, or while moving from one side of the
monitor to the other
specic capabilities.
●
PLS technology providing wide viewing angles with colors that maintain their integrity
●
HDMI (High-Denition Multimedia Interface) video input (2)
●
DisplayPort video input
●
Plug and Play capability if supported by your operating system
●
On-screen display (OSD) adjustments in 10 languages for easy setup and screen optimization
●
My Display software for adjusting monitor settings through Windows
●
HDCP (High-bandwidth Digital Content Protection) used on digital inputs
●
VESA mounting bracket for attaching the display to a wall mount device or swing arm
●
AMD FreeSync-qualied, providing PC gaming enjoyment with smooth, responsive, tear-free
performance whenever a picture changes on the screen
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation
kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support. Select
Find your product, and then follow the on-screen instructions.
2 Chapter 1 Getting Started
Rear components
Component Function
1 Menu button Press to open the OSD menu, select a menu item from the OSD, or close the
2 Plus button If the OSD menu is open, press to navigate forward through the OSD menu
3 Minus button If the OSD menu is open, press to navigate backward through the OSD menu
OSD menu.
and increase adjustment levels.
If the OSD menu is closed, press to open the audio menu.
and decrease adjustment levels.
If the OSD menu is closed, press to advance to the next active input port
(HDMI, DisplayPort).
4 OK Cancel and exit action.
5 Power button Press the button to turn the monitor on or o.
6 Security cable slot Attaches an optional security cable to the monitor.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the monitor from being mishandled or stolen.
7 Audio-out (headphone)
jack
8 DisplayPort Connects the DisplayPort cable from the source device to the monitor.
9 HDMI ports (2) Connect the HDMI cables from source devices to the monitor.
10 Power LED Illuminates when the monitor power is on.
11 Power connector Connects the power cord.
Connects optional powered stereo speakers or headphones to the monitor.
WARNING! To reduce the risk of personal injury, adjust the volume before
using headphones, earbuds, or a headset. For additional safety information,
see the Product Notices provided with your product.
Product features and components 3
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