HP Pavilion 15 15-cd001 Maintenance and Service Guide

HP Pavilion 15 Laptop PC (model numbers 15-cd001 through 15-cd099)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2017

Document Part Number: 925117-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Buttons and speakers ............................................................................................................................................ 7

Lights ...................................................................................................................................................................... 8

Special keys ............................................................................................................................................................ 9

TouchPad .............................................................................................................................................................. 10

Left side ............................................................................................................................................................... 11

Right side ............................................................................................................................................................. 12

Bottom ................................................................................................................................................................. 14

3 Illustrated parts catalog .............................................................................................................................. 15

Locating the serial number, model number, product number, and warranty information ............................... 15

Computer components ........................................................................................................................................ 16

Display assembly components ............................................................................................................................ 26

Miscellaneous parts ............................................................................................................................................. 28

4 Removal and replacement preliminary requirements ..................................................................................... 29

Tools required ...................................................................................................................................................... 29

Service considerations ......................................................................................................................................... 29

Plastic parts ....................................................................................................................................... 29

Cables and connectors ...................................................................................................................... 30

Drive handling ................................................................................................................................... 30

Grounding guidelines ........................................................................................................................................... 31

Electrostatic discharge damage ........................................................................................................ 31

Packaging and transporting guidelines .......................................................................... 32

Workstation guidelines ................................................................................ 32

5 Removal and replacement procedures ........................................................................................................... 34

Component replacement procedures .................................................................................................................. 34

Optical drive ....................................................................................................................................... 34

Bottom cover ..................................................................................................................................... 35

Battery ............................................................................................................................................... 37

Hard drive .......................................................................................................................................... 38

WLAN module .................................................................................................................................... 39

Solid-state drive ................................................................................................................................ 41

Memory module ................................................................................................................................ 42

USB port board .................................................................................................................................. 43

TouchPad cable .................................................................................................................................. 45

TouchPad ........................................................................................................................................... 46

Fan ..................................................................................................................................................... 47

System board .................................................................................................................................... 48

Heat sink ............................................................................................................................................ 52

USB port board cable ......................................................................................................................... 55

Display assembly ............................................................................................................................... 55

Speakers ............................................................................................................................................ 62

Power connector cable ...................................................................................................................... 64

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 65

Using Computer Setup ......................................................................................................................................... 65

Starting Computer Setup .................................................................................................................. 65

Navigating and selecting in Computer Setup ................................................................................... 65

Restoring factory settings in Computer Setup ................................................................................. 66

Updating the BIOS ............................................................................................................................. 67

Determining the BIOS version ......................................................................................... 67

Downloading a BIOS update ........................................................................................... 67

Changing the boot order using the f9 prompt .................................................................................. 68

TPM BIOS settings (select products only) ........................................................................................................... 69

Using HP Sure Start (select products only) ......................................................................................................... 69

7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 70

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71

8 Specications .............................................................................................................................................. 72

9 Backing up and recovering ............................................................................................................................ 73

Creating recovery media and backups ................................................................................................................ 73

Creating HP Recovery media (select products only) ......................................................................... 74

Using Windows tools ........................................................................................................................................... 75

Restore and recovery ........................................................................................................................................... 75

Recovering using HP Recovery Manager ........................................................................................... 76

What you need to know before you get started ............................................................. 76

Using the HP Recovery partition (select products only) ................................................. 77

Using HP Recovery media to recover .............................................................................. 77

Changing the computer boot order ................................................................................ 78

Removing the HP Recovery partition (select products only) ......................................... 78

10 Backing up and recovering .......................................................................................................................... 73

Creating recovery media and backups ................................................................................................................ 79

Creating HP Recovery media (select products only) ......................................................................... 74

Using Windows tools ........................................................................................................................................... 75

Restore and recovery ........................................................................................................................................... 81

Recovering using HP Recovery Manager ........................................................................................... 76

What you need to know before you get started ............................................................. 82

Using the HP Recovery partition (select products only) ................................................. 83

Using HP Recovery media to recover .............................................................................. 83

Changing the computer boot order ................................................................................ 78

Removing the HP Recovery partition (select products only) ......................................... 78

11 Power cord set requirements ...................................................................................................................... 85

Requirements for all countries ............................................................................................................................ 85

Requirements for specic countries and regions ................................................................................................ 85

12 Recycling .................................................................................................................................................. 87

Index ............................................................................................................................................................. 88

vii

viii

1 Product description

Category Description

Product Name HP Pavilion 15 Laptop PC (model numbers 15-cd001 through 15-cd099)

Processors

Chipset AMD Integrated soldered-on-circuit (SoC) fusion control hub (FCH)

Graphics Switchable discrete graphics:

●

AMD® A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W)

●

AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W)

●

AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB, 1.0-GB L2 cache, 15-W)

●

AMD A6-9220P 2.50-GHz (turbo up to 2.90-GHz) dual core processor (1866-MHz FSB, 1.0-GB L2 cache, 15-W)

AMD Radeon™ 530M R17M-M1-70 (Meso S3 Pro) with up to 4096-MB of dedicated video memory (256MB×16 DDR3×8 pieces, 1.5 V/1GHz, 64-bit, S3 package; available only on computer models equipped with an AMD A12-9720P or AMD A10-9620P processor)

AMD Radeon 530M R17M-M1-70 (Meso S3 Pro) with up to 2048-MB of dedicated video memory (256-MB×16 DDR3×4 pieces, 1.5 V/1GHz, 64-bit, S3 package; available only on computer models equipped with an AMD A12-9720P, AMD A10-9620P, or AMD A9-9420P processor)

Support for Dual Graphics: AMD Radeon 535DX Dual Graphics (available only on computer models equipped with an AMD A12-9720P or AMD A10-9620P processor)

Internal graphics:

●

AMD Radeon R7 Graphics (available only on computer models equipped with an AMD A12-9720P processor)

●

AMD Radeon R5 Graphics (available only on computer models equipped with an AMD A10-9620P or AMD A9-9420P processor)

●

AMD Radeon R4 Graphics (available only on computer models equipped with an AMD A6-9220P)

Support for dynamic scaling

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for PX7

Panel

●

15.6-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim-at (3.2mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly

●

15.6-in, high-denition (HD), WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 200 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly

●

15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio non-TouchScreen display assembly

●

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio non-TouchScreen display assembly

●

15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect ratio non-TouchScreen display assembly

Category Description

Panel (continued)

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Storage Support for hard drive and solid-state drive

●

15.6-in, HD, WLED, AntiGlare (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect ratio non-TouchScreen display assembly

●

15.6-in, HD, WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect ratio non-TouchScreen display assembly

Supports up to 16-GB of system memory

DDR4-1866 dual channel support (DDR4-2400 downgrade to DDR4-1866)

DDR4-1866 single channel support (DDR4-2400 downgrade to DDR4-1866)

Supports the following congurations:

●

16384-MB (8192-MB × 2)

●

12288-MB (8192-MB + 4096-MB)

●

8192-MB (8192-MB × 1 or 4096-MB × 2)

●

6144-MB (4096-MB × 1 + 2048-MB × 1)

●

4096-MB (4096-MB × 1 or 2048-MB × 2)

Hard drive:

Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses (all hard drives use the same bracket)

Support for Accelerometer hard drive protection

Support for the following single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-/7.2-mm

●

1-TB, 5400-rpm, 9.5-/7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

Solid-state drive:

●

512-GB, M.2 SATA-3 solid-state drive with triple-level cell (TLC)

●

256-GB, M.2 SATA-3 solid-state drive

●

128-GB, M.2 SATA-3 solid-state drive

Support for the following dual-storage congurations (available only on computer models equipped with an AMD A9-9420P processor)

1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 256-GB, M.2 SATA-3 solid-state drive

1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 128-GB, M.2 SATA-3 solid-state drive

Optical drive

Audio and video Support for the following cameras:

2 Chapter 1 Product description

●

Support for 9.0-mm tray load, SATA, xed (not modular)

●

Support for DVD±RW DL SuperMulti Drive

●

Support for M-disc

●

Support for zero-power optical drive

HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second

Category Description

Audio and video

(continued)

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless WLAN:

Support for the following cameras:

HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision, 720p by 30 frames per second

Support for wide dynamic range (WDR)

Support for B&O Play

Support for B&O Play Audio Control

Support for dual speakers

Support for HP Audio Boost

Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software.

Integrated wireless local area network (WLAN) options by way of wireless module

Single M.2/PCIe WLAN antenna built into display assembly

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

●

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

●

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

Compatible with Miracast-certied devices

External media cards Micro-Secure Digital (SD®) media reader slot

Ports

Keyboard/pointing devices

Power requirements Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery

●

AC Smart Pin adapter plug

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

●

RJ-45 network

●

USB 3.x ports (2)

●

USB Type-C port

Full-sized, island-style keyboard

TouchPad requirements:

●

ClickPad with image sensor

●

MultiTouch gestures enabled

●

Support for Modern TrackPad gestures

●

Taps enabled as default

Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions

●

65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions

Category Description

Power requirements

(continued)

Security Security cable lock slot

Operating system Preinstalled:

●

65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) for use in all countries and regions

●

45-W AC adapter (non-PFC, SB, 4.5-mm, RA) for use only in Argentina

Support for a 1.00-m power cord with a C5 connector in 15 countries/regions.

Support for Trusted Platform Module (TPM) 2.0

Windows 10

Windows 10 Professional

For developed market (ML):

Windows 10 Home ML

Windows 10 Home Plus ML

For emerging market (EM/SL):

●

Windows 10 Home EM/SL

●

Windows 10 Home Plus EM/SL

●

Windows 10 Home Value Notebook EM/SL

●

Windows 10 Home Value Notebook Select Geo EM/SL

For China market:

CPPP Windows 10 Home China Language Edition

CPPP Windows 10 Home High-End China Language Edition

For Asia SEAP market (EM/SL):

●

SEAP Windows 10 Home EM/SL

●

SEAP Windows 10 Home Value Notebook

●

SEAP Windows 10 Home Plus

●

FreeDOS 2.0

Serviceability End user replaceable part: AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Locating hardware

To nd out what hardware is installed on the computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button.

– or –

Right-click the Start button, and then select Programs and Features.

Locating hardware 5

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones (2) Record sound.

(3) Camera light On: One or more cameras are in use.

(4) Camera Allow you to video chat, record video, and record still images.

Some cameras allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on the computer model.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 Getting to know your computer

Buttons and speakers

Item Icon Component Description

(1) Power button

(2) Speakers Produce sound.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power & sleep options.

– or –

Right-click the Start button, and then select Power Options.

Buttons and speakers 7

Lights

Item Icon Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

capital letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 Getting to know your computer

Special keys

Item Icon Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Displays system information when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select computer models, the f5 action key turns

the keyboard backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned back on.

Special keys 9

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

(2) Left TouchPad button Functions like the left button on an external mouse.

on the screen.

(3) Right TouchPad button Functions like the left button on an external mouse.

10 Chapter 2 Getting to know your computer

Left side

Item Icon Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) RJ-45 (network) jack/status lights Connects a network cable.

(3) HDMI port Connects an optional video or audio device, such as a high-

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component, or an HDMI device.

(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(5) USB Type-C SuperSpeed port When the computer is on, connects and charges a USB device that

has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may

be required.

(6) Audio-out (headphone)/Audio-in

(microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲

Select the Start menu, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 11

Right side

Item Icon Component Description

(1) Power light

(2) Drive light Blinking white: The hard drive is being accessed.

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts power o to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

share, or access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory card reader.

tracker, or smartwatch, and provides high-speed data transfer.

(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads

(6) Optical drive eject button

(select products only)

(7) AC adapter and battery light

12 Chapter 2 Getting to know your computer

and writes to an optical disc.

Releases the optical drive disc tray.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

Item Icon Component Description

(7) AC adapter and battery light (continued)

(8) Power connector Connects an AC adapter.

●

O: The battery is not charging.

Right side 13

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

14 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the serial number, model number, product number, and warranty information

The serial number (1), model number (2), product number (3), and warranty information (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

Locating the serial number, model number, product number, and warranty information 15

Computer components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 26.

(2) Keyboard/top cover in empress red nish with speaker grille in Pike silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 928507-A41

For use in Bulgaria 928507-261

For use in Canada 928507-DB1

For use in the Czech Republic and Slovakia 928507-FL1

For use in Denmark, Finland, and Norway 928507-DH1

For use in France 928507-051

For use in Germany 928507-041

For use in Greece 928507-151

For use in Hungary 928507-211

For use in India 928507-002

For use in Israel 928507-BB1

For use in Italy 928507-061

For use in Latin America 928507-161

For use in the Netherlands 928507-B31

For use in Portugal 928507-131

For use in Romania 928507-271

For use in Russia 928507-251

For use in Saudi Arabia 928507-171

For use in Slovenia 928507-BA1

For use in South Korea 928507-AD1

For use in Spain 928507-071

For use in Switzerland 928507-BG1

For use in Taiwan 928507-AB1

For use in Thailand 928507-281

For use in Turkey 928507-141

For use in the United Kingdom 928507-031

For use in the United States 928507-001

Keyboard/top cover in empress red nish with speaker grille in Pike silver nish (includes keyboard cable):

For use in Belgium 928506-A41

For use in Bulgaria 928506-261

For use in Canada 928506-DB1

Computer components 17

Item Component Spare part number

For use in the Czech Republic and Slovakia 928506-FL1

For use in Denmark, Finland, and Norway 928506-DH1

For use in France 928506-051

For use in Germany 928506-041

For use in Greece 928506-151

For use in Hungary 928506-211

For use in India 928506-002

For use in Israel 928506-BB1

For use in Italy 928506-061

For use in Latin America 928506-161

For use in the Netherlands 928506-B31

For use in Portugal 928506-131

For use in Romania 928506-271

For use in Russia 928506-251

For use in Saudi Arabia 928506-171

For use in Slovenia 928506-BA1

For use in South Korea 928506-AD1

For use in Spain 928506-071

For use in Switzerland 928506-BG1

For use in Taiwan 928506-AB1

For use in Thailand 928506-281

For use in Turkey 928506-141

For use in the United Kingdom 928506-031

For use in the United States 928506-001

Keyboard/top cover in mineral silver nish with speaker grille in Pike silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 926859-A41

For use in Bulgaria 926859-261

For use in Canada 926859-DB1

For use in the Czech Republic and Slovakia 926859-FL1

For use in Denmark, Finland, and Norway 926859-DH1

For use in France 926859-051

For use in Germany 926859-041

For use in Greece 926859-151

For use in Hungary 926859-211

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in India 926859-002

For use in Israel 926859-BB1

For use in Italy 926859-061

For use in Latin America 926859-161

For use in the Netherlands 926859-B31

For use in Portugal 926859-131

For use in Romania 926859-271

For use in Russia 926859-251

For use in Saudi Arabia 926859-171

For use in Slovenia 926859-BA1

For use in South Korea 926859-AD1

For use in Spain 926859-071

For use in Switzerland 926859-BG1

For use in Taiwan 926859-AB1

For use in Thailand 926859-281

For use in Turkey 926859-141

For use in the United Kingdom 926859-031

For use in the United States 926859-001

Keyboard/top cover in mineral silver nish with speaker grille in Pike silver nish (includes keyboard cable):

For use in Belgium 926858-A41

For use in Bulgaria 926858-261

For use in Canada 926858-DB1

For use in the Czech Republic and Slovakia 926858-FL1

For use in Denmark, Finland, and Norway 926858-DH1

For use in France 926858-051

For use in Germany 926858-041

For use in Greece 926858-151

For use in Hungary 926858-211

For use in India 926858-002

For use in Israel 926858-BB1

For use in Italy 926858-061

For use in Latin America 926858-161

For use in the Netherlands 926858-B31

For use in Portugal 926858-131

Computer components 19

Item Component Spare part number

For use in Romania 926858-271

For use in Russia 926858-251

For use in Saudi Arabia 926858-171

For use in Slovenia 926858-BA1

For use in South Korea 926858-AD1

For use in Spain 926858-071

For use in Switzerland 926858-BG1

For use in Taiwan 926858-AB1

For use in Thailand 926858-281

For use in Turkey 926858-141

For use in the United Kingdom 926858-031

For use in the United States 926858-001

Keyboard/top cover in opulent blue nish with speaker grille in Pike silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 928440-A41

For use in Bulgaria 928440-261

For use in Canada 928440-DB1

For use in the Czech Republic and Slovakia 928440-FL1

For use in Denmark, Finland, and Norway 928440-DH1

For use in France 928440-051

For use in Germany 928440-041

For use in Greece 928440-151

For use in Hungary 928440-211

For use in India 928440-002

For use in Israel 928440-BB1

For use in Italy 928440-061

For use in Latin America 928440-161

For use in the Netherlands 928440-B31

For use in Portugal 928440-131

For use in Romania 928440-271

For use in Russia 928440-251

For use in Saudi Arabia 928440-171

For use in Slovenia 928440-BA1

For use in South Korea 928440-AD1

For use in Spain 928440-071

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Switzerland 928440-BG1

For use in Taiwan 928440-AB1

For use in Thailand 928440-281

For use in Turkey 928440-141

For use in the United Kingdom 928440-031

For use in the United States 928440-001

Keyboard/top cover in opulent blue nish with speaker grille in Pike silver nish (includes keyboard cable):

For use in Belgium 928439-A41

For use in Bulgaria 928439-261

For use in Canada 928439-DB1

For use in the Czech Republic and Slovakia 928439-FL1

For use in Denmark, Finland, and Norway 928439-DH1

For use in France 928439-051

For use in Germany 928439-041

For use in Greece 928439-151

For use in Hungary 928439-211

For use in India 928439-002

For use in Israel 928439-BB1

For use in Italy 928439-061

For use in Latin America 928439-161

For use in the Netherlands 928439-B31

For use in Portugal 928439-131

For use in Romania 928439-271

For use in Russia 928439-251

For use in Saudi Arabia 928439-171

For use in Slovenia 928439-BA1

For use in South Korea 928439-AD1

For use in Spain 928439-071

For use in Switzerland 928439-BG1

For use in Taiwan 928439-AB1

For use in Thailand 928439-281

For use in Turkey 928439-141

For use in the United Kingdom 928439-031

For use in the United States 928439-001

Computer components 21

Item Component Spare part number

Keyboard/top cover in silk gold nish with speaker grille in Pike silver nish with backlight (includes backlight cable

and keyboard cable):

For use in Belgium 928438-A41

For use in Bulgaria 928438-261

For use in Canada 928438-DB1

For use in the Czech Republic and Slovakia 928438-FL1

For use in Denmark, Finland, and Norway 928438-DH1

For use in France 928438-051

For use in Germany 928438-041

For use in Greece 928438-151

For use in Hungary 928438-211

For use in India 928438-002

For use in Israel 928438-BB1

For use in Italy 928438-061

For use in Latin America 928438-161

For use in the Netherlands 928438-B31

For use in Portugal 928438-131

For use in Romania 928438-271

For use in Russia 928438-251

For use in Saudi Arabia 928438-171

For use in Slovenia 928438-BA1

For use in South Korea 928438-AD1

For use in Spain 928438-071

For use in Switzerland 928438-BG1

For use in Taiwan 928438-AB1

For use in Thailand 928438-281

For use in Turkey 928438-141

For use in the United Kingdom 928438-031

For use in the United States 928438-001

Keyboard/top cover in silk gold nish with speaker grille in Pike silver nish (includes keyboard cable):

For use in Belgium 928437-A41

For use in Bulgaria 928437-261

For use in Canada 928437-DB1

For use in the Czech Republic and Slovakia 928437-FL1

For use in Denmark, Finland, and Norway 928437-DH1

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in France 928437-051

For use in Germany 928437-041

For use in Greece 928437-151

For use in Hungary 928437-211

For use in India 928437-002

For use in Israel 928437-BB1

For use in Italy 928437-061

For use in Latin America 928437-161

For use in the Netherlands 928437-B31

For use in Portugal 928437-131

For use in Romania 928437-271

For use in Russia 928437-251

For use in Saudi Arabia 928437-171

For use in Slovenia 928437-BA1

For use in South Korea 928437-AD1

For use in Spain 928437-071

For use in Switzerland 928437-BG1

For use in Taiwan 928437-AB1

For use in Thailand 928437-281

For use in Turkey 928437-141

For use in the United Kingdom 928437-031

For use in the United States 928437-001

(3) TouchPad (does not include TouchPad bracket or TouchPad cable): 926853-001

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is

available using spare part number 926851-001. The TouchPad cable is available using spare part number 926843-001.

TouchPad bracket (not illustrated) 926851-001

(4) TouchPad cable (includes double-sided adhesive) 926843-001

(5) Speakers (include cables) 926857-001

(6) System board (includes processor and replacement thermal material):

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and the Windows 10 operating system

926289-601

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and a nonWindows operating system

926289-001

Computer components 23

Item Component Spare part number

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R7 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R7 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and a nonWindows operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and a nonWindows operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and the Windows 10 operating system

926286-601

926286-001

926290-601

926290-001

926288-601

926288-001

926287-601

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor

(1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and a nonWindows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, hard drive and solid-state drive connectors, and the Windows 10 operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, hard drive and solid-state drive connectors, and a non-Windows operating system

Equipped with an AMD A6-9220P 2.50-GHz (turbo up to 2.90-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R4 UMA graphics subsystem, and the Windows 10 operating system

926287-001

926921-601

926921-001

926283-601

926283-001

926284-601

926284-001

926285-601

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Equipped with an AMD A6-9220P 2.50-GHz (turbo up to 2.90-GHz) dual core processor

(1866-MHz FSB, 1.0-GB L2 cache, 15-W), an AMD Radeon R4 UMA graphics subsystem, and a non-Windows operating system

USB Type-C port bracket (not illustrated) 926849-001

(7) Fan (includes cable) 926845-001

Heat sink (includes replacement thermal material):

(8) For use only on computer models equipped with a graphics subsystem with

discrete memory

(9) For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001

(10) Solid-state drive (M.2 SATA3; does not include solid-state drive cable, solid-state drive converter board, or solid-state

drive holder):

512-GB, with TLC 763008-018

256-GB 865902-021

128-GB 827560-053

NOTE: The solid-state drive spare part kit does not include the solid-state drive cable, solid-state drive converter board,

or solid-state drive holder. The solid-state drive cable is available using spare part number 933617-001. The solid-state drive converter board is available using spare part number 926901-001. The solid-state drive holder is available using spare part number 926902-001.

(11) Memory modules (2, DDR4-2400, 1.2-V):

926285-001

926898-001

8-MB 862398-855

4-MB 862397-855

2-MB 864271-855

(12) USB port board (includes power light actuator, hard drive light actuator, card reader slot, and USB port; does not include

USB port board cable):

For use only on computer models equipped with an Intel Dual Band Wireless-AC 7265

802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

For use only on computer models equipped with an Intel Dual Band Wireless-AC 3168

802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) or a Realtek RTL8723DE

802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

USB port board cable (not illustrated, includes double-sided adhesive) 926842-001

(13) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855

(14) Power connector cable 810327-007

(15) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) 920070-855

926899-001

926854-001

901229-855

863934-855

(16) Hard drive (does not include hard drive bracket or hard drive cable):

2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855

Computer components 25

Item Component Spare part number

1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive

bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number 926844-001

(17) DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) 920417-011

NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical

drive bezel is available using spare part number 926835-001. The optical drive bracket is available using spare part number 926850-001

(18) Bottom cover 926832-001

Rubber Foot Kit (not illustrated, includes Mylar screw cover) 926855-001

Display assembly components

26 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display bezel:

For use on computer models equipped with a FHD infrared webcam 926834-001

For use on computer models equipped with an HD non-infrared webcam 926833-001

(2) Display panel:

15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen 847651-005

15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen 809612-016

15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, non-TouchScreen 842463-011

15.6-in, FHD, AntiGlare (1920×1080), WLED, UWVA, non-TouchScreen 752920-018

15.6-in, FHD, AntiGlare (1920×1080), WLED, SVA, non-TouchScreen 798933-014

15.6-in, HD, BrightView (1366×768), WLED, SVA, non-TouchScreen 847654-010

15.6-in, HD, AntiGlare (1366×768), WLED, SVA, non-TouchScreen 909185-008

(3) Hinges (2, include left and right display hinges): 926852-001

(4) Display panel cable (includes the webcam/microphone module cable)

For use on computer models equipped with an FHD display assembly and an FHD

infrared webcam

For use on computer models equipped with an FHD display assembly and an HD non-

infrared webcam

For use on computer models equipped with an HD display assembly and an FHD

infrared webcam

For use on computer models equipped with an HD display assembly and an HD non-

infrared webcam

For use on computer models equipped with an FHD/HD display assembly and an FHD

infrared webcam

For use on computer models equipped with an FHD/HD display assembly and an HD non-

infrared webcam

(5) Webcam/microphone module (includes Mylar and double-sided adhesive):

FHD infrared webcam/microphone module 926727-001

HD non-infrared webcam/microphone module 919573-003

(6) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers): 926826-001

(7) Display back cover (includes left and right wireless antenna cables and transceivers and rubber padding and shielding):

In empress red nish 926830-001

In mineral silver nish 926827-001

926841-001

926838-001

926840-001

926837-001

926839-001

926836-001

In opulent blue nish 926829-001

In silk gold nish 926828-001

Display assembly components 27

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use only in India and the People’s Republic of China

65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions 710412-001

65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina 710340-850

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) for use in all countries and regions 741553-850

45-W AC adapter (non-PFC, SB, 4.5-mm, RA) for use only in Argentina 741553-852

HP HDMI-to-VGA adapter 701943-001

HP USB–C-to-USB–A dongle 833960-001

Power cord (C5 connector, 1.00-m):

For use in Argentina 920688-003

For use in Australia 920688-011

For use in Denmark 920688-007

For use in Europe 920688-005

For use in India 920688-016

For use in Israel 920688-008

For use in Italy 920688-002

For use in North America 920688-001

913691-850

For use in the People’s Republic of China 920688-014

For use in South Africa 920688-010

For use in South Korea 920688-013

For use in Switzerland 920688-009

For use in Taiwan 920688-015

For use in Thailand 920688-012

For use in the United Kingdom and Singapore 920688-006

Rubber Foot Kit (includes bottom cover rear feet) 926855-001

Screw Kit 927240-001

28 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 29

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

30 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 31

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

32 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive computerop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 33

5 Removal and replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating the serial number, model number,

product number, and warranty information on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

Optical drive

Description Spare part number

DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) 920417-011

NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical drive bezel is

available using spare part number 926835-001. The optical drive bracket is available using spare part number 926850-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

Remove the optical drive:

1. Turn the computer upside down on a at surface.

2. Position the computer with the front toward you.

3. Remove the Mylar screw cover (1).

The screw cover is available in the Rubber Feet Kit, spare part number 926855-001.

34 Chapter 5 Removal and replacement procedures

4. Remove the Phillips PM2.0×10.7 screw (2) that secures the optical drive to the computer.

5. Remove the optical drive (3).

Reverse this procedure to install the optical drive.

Bottom cover

Description Spare part number

Bottom cover 926832-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

Remove the bottom cover:

1. Remove the computer rubber feet (1).

The rubber feet are available using spare part numbers 926855-001

Component replacement procedures 35

2. Remove the following screws that secure the bottom cover to the computer:

(2) Four Phillips PM2.5×6.7 screws under the rear rubber feet

(3) Two Phillips PM2.0×10.7 screws in the middle of the bottom cover

(4) Two Phillips PM2.0×5.8 screws under the front rubber feet

(5) Two Phillips PM2.0×5.6 screws on the front edge

3. Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.

4. Separate the rear edge of the bottom cover (2) from the keyboard/top cover.

5. Insert a case utility tool (3) or similar thin, plastic tool into the optical drive area of the bottom cover.

6. Separate the tabs (4) built into the keyboard/top cover from the slots built into the bottom cover.

7. Remove the bottom cover (5).

36 Chapter 5 Removal and replacement procedures

Battery

Reverse this procedure to install the bottom cover.

Description Spare part number

3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

Remove the battery:

1. Remove the four Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover.

2. Remove the battery (2).

Reverse this procedure to install the battery.

Component replacement procedures 37

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard

drive bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number 926844-001

Description Spare part number

2-TB, 5400-rpm, SATA, 7.2-mm hard drive 912487-855

1-TB, 5400-rpm, SATA, 7.2-mm hard drive 778192-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

6. Remove the battery (see Battery on page 37).

Remove the hard drive:

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

2. Lift the right side of the hard drive (2) to release it from the hard drive bay, and then remove

the hard drive.

38 Chapter 5 Removal and replacement procedures

3. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive,

and then disconnect the hard drive cable (2) from the hard drive.

Reverse this procedure to reassemble and install the hard drive.

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

Component replacement procedures 39

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Remove the Phillips PM2.0×2.3 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

40 Chapter 5 Removal and replacement procedures

Solid-state drive

NOTE: The solid-state drive spare part kit does not include the solid-state drive cable, solid-state drive

converter board, or solid-state drive holder. The solid-state drive cable is available using spare part number 933617-001. The solid-state drive converter board is available using spare part number 926901-001. The solid-state drive holder is available using spare part number 926902-001.

Description Spare part number

512-GB, M.2 SATA-3, solid-state drive with TLC 763008-018

256-GB, M.2 SATA-3, solid-state drive 865902-021

128-GB, M.2 SATA-3, solid-state drive 827560-053

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.3 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 41

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of

the computer. If only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

8-MB, DDR4-2400, 1.2-V 862398-855

4-MB, DDR4-2400, 1.2-V 862397-855

2-MB, DDR4-2400, 1.2-V 864271-855

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers, and then click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing the memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

42 Chapter 5 Removal and replacement procedures

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install a memory module.

USB port board

NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port

board cable is available using spare part numbers 926842-001.

Description Spare part number

For use only on computer models equipped with an Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro; includes power light actuator, hard drive light actuator, card reader slot, and USB port)

For use only on computer models equipped with an Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) or a Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter (includes power light actuator, hard drive light actuator, card reader slot, and USB port)

Before removing the USB port board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

926899-001

926854-001

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Component replacement procedures 43

Remove the USB port board:

1. Release the ZIF connector (1) to which the USB port board cable is connected, and then disconnect

the USB port board cable from the USB port board.

2. Remove the USB port board (2).

Reverse this procedure to install the USB port board.

44 Chapter 5 Removal and replacement procedures

TouchPad cable

NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available

using spare part number 926843-001.

Before removing the TouchPad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the TouchPad cable:

1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect

the TouchPad cable from the TouchPad.

3. Remove the TouchPad cable (3).

Reverse this procedure to install the TouchPad cable.

Component replacement procedures 45

TouchPad

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad

bracket is available using spare part number 926851-001. The TouchPad cable is available using spare part number 926843-001.

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Description Spare part number

TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

Remove the TouchPad:

1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Remove the three Phillips PM2.0×2.2 broad head screws (2) that secure the TouchPad to the keyboard/

top cover.

3. Remove the three Phillips PM2.0×2.9 screws (3) that secure the TouchPad and TouchPad bracket to

the keyboard/top cover.

4. Remove the TouchPad bracket (4) .

5. Remove the TouchPad (5).

46 Chapter 5 Removal and replacement procedures

Fan

Reverse this procedure to install the TouchPad.

Description Spare part number

Fan (includes cable) 926845-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips PM2.0×5.7 screws (2) that secure the fan to the keyboard/top cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

Component replacement procedures 47

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Description Spare part number

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R7 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.66-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R7 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 4096-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and a non-Windows operating system

926289-601

926289-001

926286-601

926286-001

926290-601

926290-001

926288-601

926288-001

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and the Windows 10 operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso S3 Pro) hybrid graphics subsystem with up to 2048-MB of discrete video memory, and a non-Windows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, and a non-Windows operating system

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, hard drive and solid-state drive connectors, and the Windows 10 operating system

926287-601

926287-001

926921-601

926921-001

926283-601

926283-001

926284-601

48 Chapter 5 Removal and replacement procedures

Description Spare part number

Equipped with an AMD A9-9420P 3.00-GHz (turbo up to 3.60-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R5 UMA graphics subsystem, hard drive and solid-state drive connectors, and a non-Windows operating system

Equipped with an AMD A6-9220P 2.50-GHz (turbo up to 2.90-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R4 UMA graphics subsystem, and the Windows 10 operating system

Equipped with an AMD A6-9220P 2.50-GHz (turbo up to 2.90-GHz) dual core processor (1866-MHz FSB,

1.0-GB L2 cache, 15-W), an AMD Radeon R4 UMA graphics subsystem, and a non-Windows operating system

926284-001

926285-601

926285-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34), and then remove the following components:

a. Bottom cover (see Bottom cover on page 35)

b. Battery (see Battery on page 37)

c. Hard drive (see Hard drive on page 38)

d. Solid-state drive (see Solid-state drive on page 41)

e. Fan (see Fan on page 47)

When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board:

●

WLAN module (see WLAN module on page 39)

●

Memory module (see Memory module on page 42)

●

Heat sink (see Heat sink on page 52)

●

USB port board cable (see USB port board cable on page 55)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) WLAN antenna cables

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/

black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

(3) Display panel ZIF connector cable

(4) Speaker cable

(5) TouchPad ZIF connector cable

Component replacement procedures 49

(6) Keyboard ZIF connector cable

(7) Backlight ZIF connector cable

(8) USB port board ZIF connector cable

2. Detach the USB port board cable (9) from the keyboard/top cover. (The USB port board cable is attached

to the keyboard/top cover with double-sided adhesive.)

3. Remove the ve Phillips PM2.0×2.9 screws (1) that secure the system board to the keyboard/top cover.

4. Remove the two Phillips PM2.5×6.7 screws (2) that secure the secure the left display hinge WLAN

module to the keyboard/top cover.

5. Remove the USB Type-C port bracket (3).

The USB Type-C port bracket is available using spare part number 926849-001.

50 Chapter 5 Removal and replacement procedures

6. Swing the display left hinge (4) up and back.

7. Lift the left side of the system board (1) until it rests at an angle.

8. Remove the system board (2) by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.

Component replacement procedures 51

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 34), and then remove the following components:

Description Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory 926898-001

For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

a. Bottom cover (see Bottom cover on page 35)

b. Battery (see Battery on page 37)

c. Solid-state drive (see Solid-state drive on page 41)

d. Fan (see Fan on page 47)

e. System board (see System board on page 48)

Remove the heat sink:

NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.

See Steps 3 and 4 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory.

1. Remove the six Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board.

52 Chapter 5 Removal and replacement procedures

2. Remove the heat sink (2).

NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA

memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory.

3. Remove the four Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board.

4. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Thermal paste is also used on the VGA component (3) and the heat sink section (4) that services it.

Component replacement procedures 53

On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

Reverse this procedure to install the heat sink.

54 Chapter 5 Removal and replacement procedures

USB port board cable

NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port

board cable is available using spare part numbers 926842-001.

Before removing the USB port board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34), and then remove the following components:

a. Bottom cover (see Bottom cover on page 35)

b. Battery (see Battery on page 37)

c. Solid-state drive (see Solid-state drive on page 41)

d. Fan (see Fan on page 47)

e. System board (see System board on page 48)

Remove the USB port board cable:

1. Turn the system board upside down with the front toward you.

2. Release the ZIF connector (1) to which USB port board cable is connected, and then disconnect the USB

port board cable (2) from the audio jack board.

3. Remove the USB port board cable.

Reverse this procedure to install the USB port board cable.

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Component replacement procedures 55

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34).

5. Remove the bottom cover (see Bottom cover on page 35).

6. Remove the battery (see Battery on page 37).

Remove the display assembly:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Release the WLAN antenna cables from the retention clips (2) and routing channel built into the right

speaker and the keyboard/top cover.

3. Release the ZIF connector (3) to which display panel cable is connected, and then disconnect the display

panel cable from the system board.

4. Release the display panel from the retention clips (4) and routing channel built into the left speaker.

5. Remove the four Phillips PM2.5×6.7 screws (1) that secure the display assembly to the keyboard/

top cover.

56 Chapter 5 Removal and replacement procedures

6. Swing the display hinges (2) up and back.

7. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.

8. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly.

9. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Release the top edge of the display bezel (1) from the display assembly.

b. Release the left and right edges of the display bezel (2) from the display assembly.

c. Release the bottom edge of the display bezel (3) from the display assembly.

d. Remove the display bezel (4) from the display assembly.

The display bezel is available using spare part numbers 926834-001 (for use on computer models equipped with a FHD infrared webcam) and 926833-001 (for use on computer models equipped with an HD non-infrared webcam).

10. If it is necessary to replace the webcam/microphone module:

Component replacement procedures 57

a. Remove the display bezel.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/

microphone module is attached to the display back cover with double-sided adhesive.)

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part numbers 926727-001 (FHD infrared webcam/microphone module) and 919573-003 (HD non-infrared webcam/microphone module).

11. If it is necessary to replace the display panel:

a. Remove the display bezel.

b. Remove the four Phillips PM2.0×2.9 screws that secure the display panel to the display back cover.

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

58 Chapter 5 Removal and replacement procedures

c. Swing the top edge of the display panel (1) up and forward until the display panel rests upside

down in front of the display back cover.

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Disconnect the display panel cable (3) from the display panel.

f. Remove the display panel.

The display panel is available using the following spare part numbers:

●

847651-005 – 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen

●

809612-016 – 15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen

●

842463-011 – 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, non-TouchScreen

●

752920-018 – 15.6-in, FHD, AntiGlare (1920×1080), WLED, UWVA, non-TouchScreen

●

798933-014 – 15.6-in, FHD, AntiGlare (1920×1080), WLED, SVA, non-TouchScreen

●

847654-010 – 15.6-in, HD, BrightView (1366×768), WLED, SVA, non-TouchScreen

●

909185-008 – 15.6-in, HD, AntiGlare (1366×768), WLED, SVA, non-TouchScreen

12. If it is necessary to replace the display hinges:

a. Remove the display bezel.

b. Remove the two Phillips PM2.0×2.9 screws (1) that secure the hinges to the display back cover.

c. Remove the six Phillips PM2.5×3.2 broad head screws (2) that secure the hinges to the display

back cover.

Component replacement procedures 59

d. Remove the display hinges (3).

The display hinges are available using spare part number 926852-001.

13. If it is necessary to replace the display panel cable:

a. Remove the display bezel.

b. Release the webcam/microphone module.

c. Release the display panel.

d. Release the display hinges.

e. Release the display panel cable from the retention clips (1) and routing channels built into the top,

left, and bottom edges of the display back cover.

f. Remove the display panel cable (2).

The display panel cable is available using the following spare part numbers:

●

926841-001 – For use on computer models equipped with an FHD display assembly and an FHD infrared webcam

●

926838-001 – For use on computer models equipped with an FHD display assembly and an HD non-infrared webcam

●

926840-001 – For use on computer models equipped with an HD display assembly and an FHD infrared webcam

●

926837-001 – For use on computer models equipped with an HD display assembly and an HD non-infrared webcam

●

926839-001 – For use on computer models equipped with an FHD/HD display assembly and an FHD infrared webcam

●

926836-001 – For use on computer models equipped with an FHD/HD display assembly and an HD non-infrared webcam

60 Chapter 5 Removal and replacement procedures

14. If it is necessary to replace the wireless antenna cables and transceivers:

a. Remove the display bezel.

b. Release the display panel.

c. Release the display hinges.

d. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna

transceivers are attached to the display back cover with double-sided adhesive.)

e. Release the wireless antenna cables from the retention clips (2) and routing channels built into the

top, right, and bottom edges of the display back cover.

f. Remove the wireless antenna cables and transceivers (3).

The wireless antenna cables and transceivers are available using spare part number 926826-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 61

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 34), and then remove the following components:

Description Spare part number

Speakers (includes cables) 926857-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

a. Bottom cover (see Bottom cover on page 35)

b. Battery (see Battery on page 37)

c. Solid-state drive (see Solid-state drive on page 41)

d. Fan (see Fan on page 47)

e. System board (see System board on page 48)

Remove the speakers:

1. Release the power connector cable from the retention clips (1) and routing channel built into

the right speaker.

2. Release the speaker cable from the retention clips (2) and routing channel built into the keyboard/

top cover.

3. Remove the two Phillips PM2.0×2.9 screws (3) that secure the speakers to the keyboard/top cover.

62 Chapter 5 Removal and replacement procedures

4. Remove the speakers (4).

Reverse this procedure to install the speakers.

Component replacement procedures 63

Power connector cable

Description Spare part number

Power connector cable 810327-007

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 34), and then remove the following components:

a. Bottom cover (see Bottom cover on page 35)

b. Battery (see Battery on page 37)

c. Display assembly (see Display assembly on page 55)

Remove the power connector cable:

1. Release the power connector cable from the retention clips (1) and routing channel built into the right

speaker and the keyboard/top cover (2).

2. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

64 Chapter 5 Removal and replacement procedures

6 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB

legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your nger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

Using Computer Setup 65

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on the computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of

the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 67.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

Using Computer Setup 67

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

68 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 65.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 69

7 HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, quickly press esc.

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and

you must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 71.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow

the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

70 Chapter 7 HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71

8 Specications

Metric U.S.

Computer dimensions

Width 37.8 cm 14.9 in

Depth 25.2 cm 9.9 in

Height 2.5 cm 0.9 in

Weight 1.9 kg 4.4 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

72 Chapter 8 Specications

9 Backing up and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)

on page 74. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 75.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 76.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating recovery media and backups 73

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

You can use Windows tools to create system restore points and create backups of personal information,

Using Windows tools on page 75.

see

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 76.

74 Chapter 9 Backing up and recovering

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 76. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 76.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 78.

, and then follow the on-screen instructions.

Using Windows tools 75

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 74.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

76 Chapter 9 Backing up and recovering

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 78.

3. Follow the on-screen instructions.

Restore and recovery 77

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 74.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

78 Chapter 9 Backing up and recovering

10 Backing up and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

●

on page 74. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 75.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 76.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating recovery media and backups 79

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

●

support, select your country or region, and follow the on-screen instructions.

You can use Windows tools to create system restore points and create backups of personal information,

Using Windows tools on page 75.

see

●

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

◦

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 76.

80 Chapter 10 Backing up and recovering

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 78.

, and then follow the on-screen instructions.

Using Windows tools 81

Recovering using HP Recovery Manager

media (select products only) on page 74.

What you need to know before you get started

●

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.

●

The HP Recovery partition (select products only) allows System Recovery only.

82 Chapter 10 Backing up and recovering

Using the HP Recovery partition (select products only)

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 78.

3. Follow the on-screen instructions.

Restore and recovery 83

Changing the computer boot order

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 74.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

84 Chapter 10 Backing up and recovering

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

Requirements for all countries 85

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

86 Chapter 11 Power cord set requirements

12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

Index

AC adapter light 12, 13 AC adapter, spare part numbers 28 action keys 9 antenna

locations 6 removal 61

spare part number 27, 61 audio, product description 2, 3 audio-in jack 11 audio-out jack 11

backups 73, 79 battery

removal 37

spare part number 25, 37 battery light 12, 13 bezel

removal 57

spare part numbers 27, 57 BIOS

determining version 67

downloading an update 67

updating 67 boot order

changing 78, 84 bottom component 14 bottom cover

removal 35

spare part number 26, 35 button components 7 buttons

button 7

optical drive eject 12

TouchPad 10

cables, service considerations 30 camera 6 camera light 6 caps lock light 8 chipset, product description 1 components

bottom 14

buttons 7 display 6 left side 11 lights 8 right side 12 speakers 7 special key 9

TouchPad 10 computer components 16 Computer Setup

navigating and selecting 65

restoring factory settings 66 connectors, service considerations

display assembly

components 26

removal 55

spare part numbers 55 display back cover, spare part

numbers 27 display components 6 display panel

product description 1, 2 removal 58 spare part numbers 27, 59

display panel cable

removal 60

spare part numbers 27, 60 drive light 12 drives

precautions 30

preventing damage 30

electrostatic discharge 31 equipment guidelines 33 esc key 9 Ethernet, product description 3

fan

removal 47

spare part number 25, 47

fn key 9

graphics, product description 1 grounding guidelines 31 guidelines

equipment 33 grounding 31 packaging 32 transporting 32 workstation 32

hard drive

product description 2 removal 38 spare part numbers 25, 38

hard drive bracket

removal 39 spare part number 26, 38

hard drive cable

removal 39

spare part number 26, 38 HDMI port 11 HDMI-to-VGA adapter, spare part

number 28 headphone jack 11 heat sink

removal 52 spare part numbers 25, 52

hinge

removal 59 spare part number 27, 60

HP PC Hardware Diagnostics (UEFI)

using 70

HP Recovery Manager

correcting boot problems 78, 84 starting 77, 83

HP Recovery media

creating 74, 80 recovery 77, 83

HP Recovery partition

recovery 77, 83 removing 78, 84

88 Index

integrated numeric keypad 9

jacks

audio-in 11 audio-out 11 headphone 11 microphone 11 network 11 RJ-45 11

keyboard, product description 3 keyboard/top cover

spare part numbers 17, 18, 19,

20, 21, 22

keys

action 9 esc 9 fn 9 num lock 9 Windows 9

left-side components 11 legacy support, USB 65 light components 8 lights

AC adapter 12, 13 battery 12, 13 camera 6 caps lock 8 drive 12 mute 8 network status 11 power 8, 12 RJ-45 status 11

memory card reader 12 memory module

product description 2 removal 42 spare part numbers 25, 42

microphone

locations 6

product description 2, 3 microphone jack 11 minimized image recovery 77, 83 minimized image, creating 76, 82

model name 1 mute light 8

network jack 11 network status light 11 num lock key 9 numeric keypad 9

operating system, product

description 4

optical drive

location 12 product description 2 removal 34 spare part number 26, 34

optical drive bezel, spare part

number 26, 34

optical drive bracket, spare part

number 26, 34 optical drive eject button 12 original system recovery 76, 82

packaging guidelines 32 plastic parts, service

considerations 29 pointing device, product

description 3 ports

HDMI 11 product description 3 USB 3.x SuperSpeed 11, 12

USB Type-C SuperSpeed 11 power button 7 power connector 13 power connector cable

removal 64

spare part number 25, 64 power cord

set requirements 85

spare part numbers 28 power light 8, 12 power requirements, product

description 3, 4 processor, product description 1 product description

audio 2, 3 chipset 1 display panel 1, 2

Ethernet 3 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3

product name 1

recover

options 75, 81

recovery

discs 74, 77, 80, 83 HP Recovery Manager 76, 82 media 77, 83 starting 77, 83 supported discs 74, 80 system 76, 82 USB ash drive 77, 83 using HP Recovery media 74, 80

recovery media

creating 74, 80 creating using HP Recovery

Manager 74, 80

recovery partition

removing 78, 84

removal/replacement

procedures 34 right-side components 12 RJ-45 jack 11 RJ-45 status light 11 rubber feet

removal 35

spare part number 35 Rubber Foot Kit, spare part number

26, 28

Index 89

screw cover

removal 34

spare part number 34 Screw Kit, spare part number 28 security cable slot 11 security, product description 4 service considerations

cables 30

connectors 30

plastic parts 29 serviceability, product description 4 setup utility

navigating and selecting 65

restoring factory settings 66 solid-state drive

product description 2

removal 41

spare part numbers 25, 41 solid-state drive cable, spare part

number 25, 41

solid-state drive converter board,

spare part number 25, 41

solid-state drive holder, spare part

number 25, 41

speakers

components 7

location 7

removal 62

spare part number 23, 62 special key components 9 supported discs, recovery 74, 80 Sure Start

using 69 system board

removal 48

spare part numbers 23, 48 system recovery 76, 82 system restore point

creating 75, 81 system restore point, creating 73,

tools required 29 TouchPad

components 10

removal 46

spare part number 23, 46

TouchPad bracket

removal 46

spare part number 23, 46 TouchPad button 10 TouchPad cable

removal 45

spare part number 23, 45, 46 TouchPad zone 10 TPM settings 69 transporting guidelines 32

USB 3.x SuperSpeed port 11, 12 USB legacy support 65 USB port board

removal 43

spare part number 43

spare part numbers 25 USB port board cable

removal 55

spare part number 25, 43, 55 USB Type-C port bracket

removal 50

spare part number 25, 50 USB Type-C SuperSpeed port 11 USB–C-to-USB–A dongle, spare part

number 28

vent 14 video, product description 2, 3

webcam/microphone module

removal 57

spare part numbers 27, 58 webcam/microphone module cable

spare part numbers 27 Windows

system restore point 73, 75, 79,

81 Windows key 9 Windows tools

using 75, 81

wireless antenna

locations 6 removal 61

spare part number 27, 61 wireless, product description 3 WLAN antenna

locations 6

removal 61 spare part number 27, 61

WLAN module

removal 39 spare part numbers 25, 39

workstation guidelines 32

90 Index

HP Pavilion 15 15-cd001 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 Getting to know your computer

Locating hardware

Locating software

Display

Buttons and speakers

Lights

Special keys

TouchPad

Left side

Right side

Bottom

3 Illustrated parts catalog

Locating the serial number, model number, product number, and warranty information

Computer components

Display assembly components

Miscellaneous parts

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

5 Removal and replacement procedures

Component replacement procedures

Optical drive

Bottom cover

Battery

Hard drive

WLAN module

Solid-state drive

Memory module

USB port board

TouchPad cable

TouchPad

System board

Heat sink

USB port board cable

Display assembly

Speakers

Power connector cable

Using Computer Setup

Starting Computer Setup

Navigating and selecting in Computer Setup

Restoring factory settings in Computer Setup

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Changing the boot order using the f9 prompt

TPM BIOS settings (select products only)

Using HP Sure Start (select products only)

7 HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

9 Backing up and recovering

Creating recovery media and backups

Creating HP Recovery media (select products only)

Using Windows tools

Restore and recovery

Recovering using HP Recovery Manager

What you need to know before you get started

Using the HP Recovery partition (select products only)

Using HP Recovery media to recover

Changing the computer boot order

Removing the HP Recovery partition (select products only)

10 Backing up and recovering

Creating recovery media and backups

Creating HP Recovery media (select products only)

Using Windows tools

Restore and recovery

Recovering using HP Recovery Manager

What you need to know before you get started

Using the HP Recovery partition (select products only)