HP Pavilion 14-av001 Maintenance and Service Guide
HP Pavilion Notebook PC (model numbers
14-av001 through 14-av099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: May 2016
Document Part Number: 854536-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Service tag ........................................................................................................................................................... 12
Computer major components .............................................................................................................................. 13
Display components ............................................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................................... 22
Equipment guidelines ..................................................................................................... 23
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 26
v
Hard drive .......................................................................................................................................... 27
Memory module ................................................................................................................................ 28
WLAN module .................................................................................................................................... 29
Card reader board .............................................................................................................................. 31
Fan ..................................................................................................................................................... 33
System board .................................................................................................................................... 34
Heat sink ............................................................................................................................................ 36
TouchPad cable .................................................................................................................................. 38
Speakers ............................................................................................................................................ 39
Power connector cable ...................................................................................................................... 40
Display assembly ............................................................................................................................... 41
6 Using Setup Utility (BIOS) ............................................................................................................................. 50
Starting Setup Utility (BIOS) ................................................................................................................................ 50
Updating Setup Utility (BIOS) .............................................................................................................................. 50
Determining the BIOS version ........................................................................................................... 50
Downloading a BIOS update .............................................................................................................. 51
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 52
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 52
8 Specications .............................................................................................................................................. 54
Computer specications ...................................................................................................................................... 54
9 Backing up, restoring, and recovering ........................................................................................................... 56
Creating recovery media and backups ................................................................................................................ 56
Creating HP Recovery media (select products only) ......................................................................... 56
Using Windows tools ........................................................................................................................................... 57
Restore and recovery ........................................................................................................................................... 58
Recovering using HP Recovery Manager ........................................................................................... 58
What you need to know before you get started ............................................................. 58
Using the HP Recovery partition (select products only) ................................................. 59
Using HP Recovery media to recover .............................................................................. 59
Changing the computer boot order ................................................................................ 60
Removing the HP Recovery partition (select products only) ......................................... 61
10 Power cord set requirements ...................................................................................................................... 62
Requirements for all countries ............................................................................................................................ 62
Requirements for specic countries and regions ................................................................................................ 62
vi
11 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers 14-av001 through 14-av099)
Processors AMD™ A10-8700P 1.80-GHz (turbo up to 3.20-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache,
quad core, 15-W)
AMD A8-7410 2.20-GHz (turbo up to 2.50-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache,
quad core, 15-W)
Chipset AMD integrated soldered-on-chip (SOC) fusion controller hub (FCH)
Graphics Internal graphics:
AMD Radeon™ R6 Graphics on computer models equipped with an AMD A10-8700P processor
AMD Radeon R5 Graphics on computer models equipped with an AMD A8-7410 processor
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Freesync technology
Panel 14.0-in, full high-denition (FHD), liquid crystal display (LCD), BrightView (1920×1080), UWVA,
eDP 1.4, slim-at (3.0-mm); typical brightness: 250 nits
14.0-in, high-denition (HD), LCD, BrightView (1366×768), SVA, eDP 1.4, slim-at (3.0-mm);
typical brightness: 220 nits
Memory Two SODIMM slots, non-accessible/non-upgradeable
Support for DDR4-2133 dual channel
Support for up to 16.0-GB maximum system memory in the following congurations:
●
16384-MB: 8192-MB × 2
●
12288-MB: 8192-MB × 1 + 4096-MB × 1
●
8192-MB: 8192-MB × 1 or 4096-MB × 2
●
6144-MB: 4096-MB × 1 + 2048-MB × 1
●
4096-MB: 4096-MB × 1 or 2048-MB × 2
Hard drive Support for all 9.5-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for Accelerometer hard drive protection
Support for the following hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm hard drive
●
1-TB, 5400-rpm, 9.5-mm hard drive
●
500-GB, 7200-rpm, 7.2-mm hard drive
Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,
88° wide eld of vision
Support for B & O Play
Dual speakers
1
Category Description
Audio and video (continued) Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100 network interface controller (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Realtek RTL8723BE 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter
Two WLAN antennas
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD) media reader slot
Ports
Keyboard/pointing devices Textured, island-style, non-backlit keyboard
Power requirements Support for 45-W HP Smart AC adapter (RC, 4.5-mm, slim)
Security Support for Trusted Platfom Module (TPM) 2.0
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
High-denition multimedia interface (HDMI) v1.4 supporting up to 1920×1080 (4K/2K) @
60 Hz
●
RJ-45/Ethernet
●
USB 2.0 port
●
USB 3.0 port
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enabled as default
Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord
Support for a 3-cell, 41-Wh, 3.61-Ah, Li-ion battery
Support for security cable lock
Operating system Preinstalled: Windows 10 and Windows 10 Professional
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●
Windows 10 Home China Language Edition/CPPP
●
Windows 10 Home EM/SL
●
Windows 10 Home High End/SEAP
●
Windows 10 Home High End EM/SL/China
●
Windows 10 Home Single Language Edition/SEAP
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Allows you to video chat, record video, or record still images.
Some also provide HD or 3D capability, apps for gaming, or
facial recognition software like Windows Hello.
To use your webcam:
▲
Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
4 Chapter 2 External component identication
Buttons and speakers
Item Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Buttons and speakers 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
6 Chapter 2 External component identication
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
capital letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(5) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
Left side 9
Right side
Item Component Description
(1) Drive light (select products only)
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
external drive, printer, scanner, or USB hub.
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
10 Chapter 2 External component identication
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 11
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
(3) Part number/Product number (p/n) This number provides specic information about
(4) Warranty period This number describes the duration of the warranty period
12 Chapter 3 Illustrated parts catalog
documents, drivers, and support for the computer.
each product.
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
for the computer.
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 16.
(2) Keyboard/top cover (includes keyboard cable):
In cardinal red nish 856188-161
In modern gold nish 856187-161
In natural silver nish 856186-161
(3) Power connector cable 808155-010
(4) Battery (3-cell, 41-Wh, 3.61-Ah, Li-ion battery; includes cable) 849908-850
(5) Hard drive:
NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive
brackets are not spared. The hard drive cable is available using spare part number 856205-001.
2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005
1-TB, 5400-rpm, SATA, 9.5-mm hard drive 778192-005
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005
(6) Hard drive cable (includes double-sided adhesive) 856205-001
(7) Card reader board 863315-001
(8) Card reader board cable (includes double-sided adhesive) 856204-001
(9) Fan (includes cable) 856206-001
(10) Heat sink (includes replacement thermal material) 860260-001
(11) Realtek RTL8723BE 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 855106-855
(12) TouchPad cable (includes double-sided adhesive) 856203-001
(13) System board (includes processor and replacement thermal material):
Equipped with an AMD A10-8700P 1.80-GHz (turbo up to 3.20-GHz) processor (1600-MHz
FSB, 2.0-MB L2 cache, quad core, 15-W), an AMD Radeon R6 Graphics subsystem with UMA
video memory, and the Windows 10 Professional operating system
Equipped with an AMD A10-8700P 1.80-GHz (turbo up to 3.20-GHz) processor (1600-MHz
FSB, 2.0-MB L2 cache, quad core, 15-W), an AMD Radeon R6 Graphics subsystem with UMA
video memory, and a non-Windows operating system
Equipped with an AMD A8-7410 2.20-GHz (turbo up to 2.50-GHz) processor (1600-MHz FSB,
2.0-MB L2 cache, quad core, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
memory, and the Windows 10 Professional operating system
Equipped with an AMD A8-7410 2.20-GHz (turbo up to 2.50-GHz) processor (1600-MHz FSB,
2.0-MB L2 cache, quad core, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
memory, and a non-Windows operating system
(14) Memory modules (PC3L, 12800, 1600):
8-GB 693374-005
860261-601
860261-001
860262-001
860262-001
4-GB 691740-005
2-GB 691739-005
(15) Speakers (includes cable) 856220-001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(16) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents):
In cardinal red nish 856198-001
In modern gold nish 856197-001
In natural silver nish 856196-001
Rubber Kit (not illustrated, includes bottom cover rubber foot strip and screw covers):
In cardinal red nish 856218-001
In modern gold nish 856217-001
In natural silver nish 856216-001
Computer major components 15
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