HP Pavilion 14-al100 Maintenance and Service Guide
HP Pavilion Notebook PC (model numbers
used: 14-al100 through 14-al199)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: June 2016
First Edition: April 2016
Document Part Number: 854535-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Display ........................................................................................................................................................................................ 5
Buttons and speakers .............................................................................................................................................................. 6
Keys ............................................................................................................................................................................................ 7
Lights .......................................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................................... 9
Left side ................................................................................................................................................................................... 10
Right side ................................................................................................................................................................................. 11
Bottom ..................................................................................................................................................................................... 12
3 Illustrated parts catalog ........................................................................................................................................................................ 13
Service tag ............................................................................................................................................................................... 13
Computer major components .............................................................................................................................................. 14
Display components .............................................................................................................................................................. 24
Miscellaneous parts ............................................................................................................................................................... 26
4 Removal and replacement procedures preliminary requirements ................................................................................................ 27
Tools required ......................................................................................................................................................................... 27
Service considerations .......................................................................................................................................................... 27
Plastic parts ........................................................................................................................................................ 27
Cables and connectors ..................................................................................................................................... 27
Drive handling .................................................................................................................................................... 28
Grounding guidelines ............................................................................................................................................................. 29
Electrostatic discharge damage ...................................................................................................................... 29
Packaging and transporting guidelines ..................................................................................... 30
Workstation guidelines ................................................................................................................ 30
Equipment guidelines .................................................................................................................. 31
5 Removal and replacement procedures .............................................................................................................................................. 32
Component replacement procedures ................................................................................................................................. 32
Bottom cover ...................................................................................................................................................... 32
Battery ................................................................................................................................................................. 34
v
Hard drive ........................................................................................................................................................... 35
TouchPad ............................................................................................................................................................ 36
Memory module ................................................................................................................................................ 37
WLAN module .................................................................................................................................................... 38
RTC battery ......................................................................................................................................................... 40
Card reader board ............................................................................................................................................. 41
Solid-state drive ................................................................................................................................................ 43
Fan ....................................................................................................................................................................... 44
System board ..................................................................................................................................................... 45
Heat sink ............................................................................................................................................................. 48
TouchPad cable .................................................................................................................................................. 51
Speakers ............................................................................................................................................................. 52
Power connector cable ..................................................................................................................................... 53
Display assembly ............................................................................................................................................... 54
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 63
Starting Setup Utility (BIOS) .................................................................................................................................................. 63
Updating Setup Utility (BIOS) ................................................................................................................................................ 63
Determining the BIOS version ......................................................................................................................... 63
Downloading a BIOS update ............................................................................................................................ 64
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 65
8 Specications .......................................................................................................................................................................................... 67
Computer specications ....................................................................................................................................................... 67
9 Backing up, restoring, and recovering ................................................................................................................................................. 69
Creating recovery media and backups ................................................................................................................................ 69
Creating HP Recovery media (select products only) .................................................................................... 69
Using Windows tools ............................................................................................................................................................. 70
Restore and recovery ............................................................................................................................................................ 71
Recovering using HP Recovery Manager ....................................................................................................... 71
What you need to know before you get started ...................................................................... 71
Using the HP Recovery partition (select products only) ......................................................... 72
Using HP Recovery media to recover ......................................................................................... 72
Changing the computer boot order ........................................................................................... 73
Removing the HP Recovery partition (select products only) ................................................. 74
vi
10 Power cord set requirements ............................................................................................................................................................ 75
Requirements for all countries ............................................................................................................................................ 75
Requirements for specic countries and regions ............................................................................................................. 75
11 Recycling ............................................................................................................................................................................................... 77
Index ............................................................................................................................................................................................................. 78
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers used: 14-al00 through 14-al199)
Processors
Chipset Integrated soldered-on-chip (SOC)
Graphics Hybrid graphics:
●
Intel™ Core® i7-7500U 3.50-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 4.0-MB L3
cache, dual core, 15-W
●
Intel Core i5-7200U 2.50-GHz (turbo up to 3.1-GHz) processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15-W
●
Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
nVIDIA N16S-GTR (GeForce 940MXM) with up to 4.0-GB of discrete video memory (512MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i7-7500U or an
Intel i5-6200U processor)
nVIDIA N16S-GTR (GeForce 940MXM) with up to 2.0-GB of discrete video memory (256MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i3-7100U or an
Intel Pentium 4405U processor)
Internal graphics:
Intel HD Graphics 620 on computer models equipped with an Intel i7-7500U, Intel i5-7200U
processor, or an Intel i3-7100U processor
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel
Memory Two SODIMM slots, non-accessible/non-upgradeable
Memory (continued)
●
14.0-in, full high-denition (FHD), liquid crystal display (LCD), BrightView (1920×1080), UWVA,
eDP, slim-at (3.0-mm), TouchScreen display; typical brightness: 220 nits
●
14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen
display; typical brightness: 250 nits
●
14.0-in, high-denition (HD), LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm),
TouchScreen display; typical brightness: 200 nits
●
14.0-in, HD, LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen
display; typical brightness: 220 nits
MultiTouch enabled
Support for DDR4-2133 dual channel (DDR4-2400 bridge to DDR4-2133)
Support for up to 16.0-GB maximum system memory in the following congurations:
●
16384-MB: 8192-MB × 2
●
16384MB: 8192MB x 2
●
12288-MB: 8192-MB × 1 + 4096-MB × 1
1
Category Description
●
8192-MB: 8192-MB × 1 or 4096-MB × 2
●
6144-MB: 4096-MB × 1 + 2048-MB × 1
●
4096-MB: 4096-MB × 1 or 2048-MB × 2
Hard drive Support for all 9.5-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for Accelerometer hard drive protection
Support for the following hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm hard drive
●
1-TB, 5400-rpm, 9.5-mm hard drive
●
500-GB, 7200-rpm, 7.2-mm hard drive
Support for a 500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive
Solid-state drive Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a 128-
MB, M2.2280, SATA-3, solid-state drive
Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88°
wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Support for HP Audio Boost
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100 network interface controller (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter and Intel 3165NGWG 1
ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter
Two WLAN antennas
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD) media reader slot
Support for SD/SDHC/SDXC
Push-push insertion/removal
Ports
Keyboard/pointing devices Textured, island-style, backlit keyboard
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
High-denition multimedia interface (HDMI) v1.4 supporting up to 1920×1080 (4K/2K) @ 60 Hz
●
RJ-45/Ethernet
●
USB 2.0 port
●
USB 3.0 ports (3)
2 Chapter 1 Product description
Category Description
Keyboard/pointing devices
(continued)
Power requirements Support for the following AC adapters:
Security Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
Textured, island-style, non-backlit keyboard
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enabled as default
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)
●
45-W HP Smart AC adapter (RC, 4.5-mm, slim)
Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord
Support for a 4-cell, 55-Wh, 3.62-Ah, Li-ion battery
Support for security cable lock
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High End EM/SL
●
Windows 10 Home China Language Edition/CPPP
●
Windows 10 Home High End China Language Edition/CPPP
●
Windows 10 Home Single Language Edition/SEAP
●
Windows 10 Home High End/SEAP
●
FreeDOS 2.0 (select products only)
Serviceability End user replaceable part: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Allows you to video chat, record video, or record still images.
Some also provide HD or 3D capability, apps for gaming, or
facial recognition software like Windows Hello.
To use your webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Buttons and speakers
Item Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
6 Chapter 2 External component identication
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
Keys 7
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Memory card reader Reads optional memory cards that enable you to store,
10 Chapter 2 External component identication
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from
the memory card reader.
Right side
Item Component Description
(1) Drive light (select products only)
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
external drive, printer, scanner, or USB hub.
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side 11
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
12 Chapter 2 External component identication
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate documents,
drivers, and support for the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
Service tag 13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 24.
(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):
In cardinal red nish:
For use in Belgium 856191-A41
For use in Bulgaria 856191-261
For use in Canada 856191-DB1
For use in the Czech Republic and Slovakia 856191-FL1
For use in Denmark, Finland, and Norway 856191-DH1
For use in France 856191-051
For use in Germany 856191-041
For use in Greece 856191-151
For use in Hungary 856191-211
For use in India 856191-002
For use in Israel 856191-BB1
For use in Italy 856191-061
For use in Latin America 856191-161
For use in the Netherlands 856191-B31
For use in Portugal 856191-131
For use in Romania 856191-271
For use in Russia 856191-251
For use in Saudi Arabia 856191-171
For use in Slovenia 856191-BA1
For use in South Korea 856191-AD1
For use in Spain 856191-071
For use in Switzerland 856191-BG1
For use in Taiwan 856191-AB1
For use in Thailand 856191-281
For use in Turkey 856191-141
For use in the United Kingdom 856191-031
For use in the United States 856191-001
In modern gold nish:
For use in Belgium 856190-A41
For use in Bulgaria 856190-261
Computer major components 15
Item Component Spare part number
For use in Canada 856190-DB1
For use in the Czech Republic and Slovakia 856190-FL1
For use in Denmark, Finland, and Norway 856190-DH1
For use in France 856190-051
For use in Germany 856190-041
For use in Greece 856190-151
For use in Hungary 856190-211
For use in India 856190-002
For use in Israel 856190-BB1
For use in Italy 856190-061
For use in Latin America 856190-161
For use in the Netherlands 856190-B31
For use in Portugal 856190-131
For use in Romania 856190-271
For use in Russia 856190-251
For use in Saudi Arabia 856190-171
For use in Slovenia 856190-BA1
For use in South Korea 856190-AD1
For use in Spain 856190-071
For use in Switzerland 856190-BG1
For use in Taiwan 856190-AB1
For use in Thailand 856190-281
For use in Turkey 856190-141
For use in the United Kingdom 856190-031
For use in the United States 856190-001
In natural silver nish:
For use in Belgium 856189-A41
For use in Bulgaria 856189-261
For use in Canada 856189-DB1
For use in the Czech Republic and Slovakia 856189-FL1
For use in Denmark, Finland, and Norway 856189-DH1
For use in France 856189-051
For use in Germany 856189-041
For use in Greece 856189-151
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Hungary 856189-211
For use in India 856189-002
For use in Israel 856189-BB1
For use in Italy 856189-061
For use in Latin America 856189-161
For use in the Netherlands 856189-B31
For use in Portugal 856189-131
For use in Romania 856189-271
For use in Russia 856189-251
For use in Saudi Arabia 856189-171
For use in Slovenia 856189-BA1
For use in South Korea 856189-AD1
For use in Spain 856189-071
For use in Switzerland 856189-BG1
For use in Taiwan 856189-AB1
For use in Thailand 856189-281
For use in Turkey 856189-141
For use in the United Kingdom 856189-031
For use in the United States 856189-001
Keyboard/top cover without backlight (includes keyboard cable):
In cardinal red nish:
For use in Belgium 856188-A41
For use in Bulgaria 856188-261
For use in Canada 856188-DB1
For use in the Czech Republic and Slovakia 856188-FL1
For use in Denmark, Finland, and Norway 856188-DH1
For use in France 856188-051
For use in Germany 856188-041
For use in Greece 856188-151
For use in Hungary 856188-211
For use in Israel 856188-BB1
For use in Italy 856188-061
For use in Latin America 856188-161
For use in the Netherlands 856188-B31
Computer major components 17
Item Component Spare part number
For use in Portugal 856188-131
For use in Romania 856188-271
For use in Russia 856188-251
For use in Saudi Arabia 856188-171
For use in Slovenia 856188-BA1
For use in South Korea 856188-AD1
For use in Spain 856188-071
For use in Switzerland 856188-BG1
For use in Taiwan 856188-AB1
For use in Thailand 856188-281
For use in Turkey 856188-141
For use in the United Kingdom 856188-031
For use in the United States 856188-001
In modern gold nish:
For use in Belgium 856187-A41
For use in Bulgaria 856187-261
For use in Canada 856187-DB1
For use in the Czech Republic and Slovakia 856187-FL1
For use in Denmark, Finland, and Norway 856187-DH1
For use in France 856187-051
For use in Germany 856187-041
For use in Greece 856187-151
For use in Hungary 856187-211
For use in Israel 856187-BB1
For use in Italy 856187-061
For use in Latin America 856187-161
For use in the Netherlands 856187-B31
For use in Portugal 856187-131
For use in Romania 856187-271
For use in Russia 856187-251
For use in Saudi Arabia 856187-171
For use in Slovenia 856187-BA1
For use in South Korea 856187-AD1
For use in Spain 856187-071
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Switzerland 856187-BG1
For use in Taiwan 856187-AB1
For use in Thailand 856187-281
For use in Turkey 856187-141
For use in the United Kingdom 856187-031
For use in the United States 856187-001
In natural silver nish:
For use in Belgium 856186-A41
For use in Bulgaria 856186-261
For use in Canada 856186-DB1
For use in the Czech Republic and Slovakia 856186-FL1
For use in Denmark, Finland, and Norway 856186-DH1
For use in France 856186-051
For use in Germany 856186-041
For use in Greece 856186-151
For use in Hungary 856186-211
For use in Israel 856186-BB1
For use in Italy 856186-061
For use in Latin America 856186-161
For use in the Netherlands 856186-B31
For use in Portugal 856186-131
For use in Romania 856186-271
For use in Russia 856186-251
For use in Saudi Arabia 856186-171
For use in Slovenia 856186-BA1
For use in South Korea 856186-AD1
For use in Spain 856186-071
For use in Switzerland 856186-BG1
For use in Taiwan 856186-AB1
For use in Thailand 856186-281
For use in Turkey 856186-141
For use in the United Kingdom 856186-031
For use in the United States 856186-001
(3) RTC battery (includes cable and double-sided adhesive) 857380-001
Computer major components 19
Loading...