HP Pavilion Notebook PC (model numbers
used: 14-al100 through 14-al199)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: June 2016
First Edition: April 2016
Document Part Number: 854535-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Display ........................................................................................................................................................................................ 5
Buttons and speakers .............................................................................................................................................................. 6
Keys ............................................................................................................................................................................................ 7
Lights .......................................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................................... 9
Left side ................................................................................................................................................................................... 10
Right side ................................................................................................................................................................................. 11
Bottom ..................................................................................................................................................................................... 12
3 Illustrated parts catalog ........................................................................................................................................................................ 13
Service tag ............................................................................................................................................................................... 13
Computer major components .............................................................................................................................................. 14
Display components .............................................................................................................................................................. 24
Miscellaneous parts ............................................................................................................................................................... 26
4 Removal and replacement procedures preliminary requirements ................................................................................................ 27
Tools required ......................................................................................................................................................................... 27
Service considerations .......................................................................................................................................................... 27
Plastic parts ........................................................................................................................................................ 27
Cables and connectors ..................................................................................................................................... 27
Drive handling .................................................................................................................................................... 28
Grounding guidelines ............................................................................................................................................................. 29
Electrostatic discharge damage ...................................................................................................................... 29
Packaging and transporting guidelines ..................................................................................... 30
Workstation guidelines ................................................................................................................ 30
Equipment guidelines .................................................................................................................. 31
5 Removal and replacement procedures .............................................................................................................................................. 32
Component replacement procedures ................................................................................................................................. 32
Bottom cover ...................................................................................................................................................... 32
Battery ................................................................................................................................................................. 34
v
Hard drive ........................................................................................................................................................... 35
TouchPad ............................................................................................................................................................ 36
Memory module ................................................................................................................................................ 37
WLAN module .................................................................................................................................................... 38
RTC battery ......................................................................................................................................................... 40
Card reader board ............................................................................................................................................. 41
Solid-state drive ................................................................................................................................................ 43
Fan ....................................................................................................................................................................... 44
System board ..................................................................................................................................................... 45
Heat sink ............................................................................................................................................................. 48
TouchPad cable .................................................................................................................................................. 51
Speakers ............................................................................................................................................................. 52
Power connector cable ..................................................................................................................................... 53
Display assembly ............................................................................................................................................... 54
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 63
Starting Setup Utility (BIOS) .................................................................................................................................................. 63
Updating Setup Utility (BIOS) ................................................................................................................................................ 63
Determining the BIOS version ......................................................................................................................... 63
Downloading a BIOS update ............................................................................................................................ 64
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 65
8 Specications .......................................................................................................................................................................................... 67
Computer specications ....................................................................................................................................................... 67
9 Backing up, restoring, and recovering ................................................................................................................................................. 69
Creating recovery media and backups ................................................................................................................................ 69
Creating HP Recovery media (select products only) .................................................................................... 69
Using Windows tools ............................................................................................................................................................. 70
Restore and recovery ............................................................................................................................................................ 71
Recovering using HP Recovery Manager ....................................................................................................... 71
What you need to know before you get started ...................................................................... 71
Using the HP Recovery partition (select products only) ......................................................... 72
Using HP Recovery media to recover ......................................................................................... 72
Changing the computer boot order ........................................................................................... 73
Removing the HP Recovery partition (select products only) ................................................. 74
vi
10 Power cord set requirements ............................................................................................................................................................ 75
Requirements for all countries ............................................................................................................................................ 75
Requirements for specic countries and regions ............................................................................................................. 75
11 Recycling ............................................................................................................................................................................................... 77
Index ............................................................................................................................................................................................................. 78
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers used: 14-al00 through 14-al199)
Processors
Chipset Integrated soldered-on-chip (SOC)
Graphics Hybrid graphics:
●
Intel™ Core® i7-7500U 3.50-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 4.0-MB L3
cache, dual core, 15-W
●
Intel Core i5-7200U 2.50-GHz (turbo up to 3.1-GHz) processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15-W
●
Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
nVIDIA N16S-GTR (GeForce 940MXM) with up to 4.0-GB of discrete video memory (512MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i7-7500U or an
Intel i5-6200U processor)
nVIDIA N16S-GTR (GeForce 940MXM) with up to 2.0-GB of discrete video memory (256MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i3-7100U or an
Intel Pentium 4405U processor)
Internal graphics:
Intel HD Graphics 620 on computer models equipped with an Intel i7-7500U, Intel i5-7200U
processor, or an Intel i3-7100U processor
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel
Memory Two SODIMM slots, non-accessible/non-upgradeable
Memory (continued)
●
14.0-in, full high-denition (FHD), liquid crystal display (LCD), BrightView (1920×1080), UWVA,
eDP, slim-at (3.0-mm), TouchScreen display; typical brightness: 220 nits
●
14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen
display; typical brightness: 250 nits
●
14.0-in, high-denition (HD), LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm),
TouchScreen display; typical brightness: 200 nits
●
14.0-in, HD, LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen
display; typical brightness: 220 nits
MultiTouch enabled
Support for DDR4-2133 dual channel (DDR4-2400 bridge to DDR4-2133)
Support for up to 16.0-GB maximum system memory in the following congurations:
●
16384-MB: 8192-MB × 2
●
16384MB: 8192MB x 2
●
12288-MB: 8192-MB × 1 + 4096-MB × 1
1
Category Description
●
8192-MB: 8192-MB × 1 or 4096-MB × 2
●
6144-MB: 4096-MB × 1 + 2048-MB × 1
●
4096-MB: 4096-MB × 1 or 2048-MB × 2
Hard drive Support for all 9.5-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for Accelerometer hard drive protection
Support for the following hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm hard drive
●
1-TB, 5400-rpm, 9.5-mm hard drive
●
500-GB, 7200-rpm, 7.2-mm hard drive
Support for a 500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive
Solid-state drive Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a 128-
MB, M2.2280, SATA-3, solid-state drive
Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88°
wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Support for HP Audio Boost
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100 network interface controller (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter and Intel 3165NGWG 1
ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter
Two WLAN antennas
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD) media reader slot
Support for SD/SDHC/SDXC
Push-push insertion/removal
Ports
Keyboard/pointing devices Textured, island-style, backlit keyboard
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
High-denition multimedia interface (HDMI) v1.4 supporting up to 1920×1080 (4K/2K) @ 60 Hz
●
RJ-45/Ethernet
●
USB 2.0 port
●
USB 3.0 ports (3)
2 Chapter 1 Product description
Category Description
Keyboard/pointing devices
(continued)
Power requirements Support for the following AC adapters:
Security Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
Textured, island-style, non-backlit keyboard
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enabled as default
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)
●
45-W HP Smart AC adapter (RC, 4.5-mm, slim)
Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord
Support for a 4-cell, 55-Wh, 3.62-Ah, Li-ion battery
Support for security cable lock
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High End EM/SL
●
Windows 10 Home China Language Edition/CPPP
●
Windows 10 Home High End China Language Edition/CPPP
●
Windows 10 Home Single Language Edition/SEAP
●
Windows 10 Home High End/SEAP
●
FreeDOS 2.0 (select products only)
Serviceability End user replaceable part: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Allows you to video chat, record video, or record still images.
Some also provide HD or 3D capability, apps for gaming, or
facial recognition software like Windows Hello.
To use your webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Buttons and speakers
Item Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
6 Chapter 2 External component identication
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
Keys 7
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Memory card reader Reads optional memory cards that enable you to store,
10 Chapter 2 External component identication
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from
the memory card reader.
Right side
Item Component Description
(1) Drive light (select products only)
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
external drive, printer, scanner, or USB hub.
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side 11
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
12 Chapter 2 External component identication
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate documents,
drivers, and support for the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
Service tag 13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 24.
(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):
In cardinal red nish:
For use in Belgium 856191-A41
For use in Bulgaria 856191-261
For use in Canada 856191-DB1
For use in the Czech Republic and Slovakia 856191-FL1
For use in Denmark, Finland, and Norway 856191-DH1
For use in France 856191-051
For use in Germany 856191-041
For use in Greece 856191-151
For use in Hungary 856191-211
For use in India 856191-002
For use in Israel 856191-BB1
For use in Italy 856191-061
For use in Latin America 856191-161
For use in the Netherlands 856191-B31
For use in Portugal 856191-131
For use in Romania 856191-271
For use in Russia 856191-251
For use in Saudi Arabia 856191-171
For use in Slovenia 856191-BA1
For use in South Korea 856191-AD1
For use in Spain 856191-071
For use in Switzerland 856191-BG1
For use in Taiwan 856191-AB1
For use in Thailand 856191-281
For use in Turkey 856191-141
For use in the United Kingdom 856191-031
For use in the United States 856191-001
In modern gold nish:
For use in Belgium 856190-A41
For use in Bulgaria 856190-261
Computer major components 15
Item Component Spare part number
For use in Canada 856190-DB1
For use in the Czech Republic and Slovakia 856190-FL1
For use in Denmark, Finland, and Norway 856190-DH1
For use in France 856190-051
For use in Germany 856190-041
For use in Greece 856190-151
For use in Hungary 856190-211
For use in India 856190-002
For use in Israel 856190-BB1
For use in Italy 856190-061
For use in Latin America 856190-161
For use in the Netherlands 856190-B31
For use in Portugal 856190-131
For use in Romania 856190-271
For use in Russia 856190-251
For use in Saudi Arabia 856190-171
For use in Slovenia 856190-BA1
For use in South Korea 856190-AD1
For use in Spain 856190-071
For use in Switzerland 856190-BG1
For use in Taiwan 856190-AB1
For use in Thailand 856190-281
For use in Turkey 856190-141
For use in the United Kingdom 856190-031
For use in the United States 856190-001
In natural silver nish:
For use in Belgium 856189-A41
For use in Bulgaria 856189-261
For use in Canada 856189-DB1
For use in the Czech Republic and Slovakia 856189-FL1
For use in Denmark, Finland, and Norway 856189-DH1
For use in France 856189-051
For use in Germany 856189-041
For use in Greece 856189-151
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Hungary 856189-211
For use in India 856189-002
For use in Israel 856189-BB1
For use in Italy 856189-061
For use in Latin America 856189-161
For use in the Netherlands 856189-B31
For use in Portugal 856189-131
For use in Romania 856189-271
For use in Russia 856189-251
For use in Saudi Arabia 856189-171
For use in Slovenia 856189-BA1
For use in South Korea 856189-AD1
For use in Spain 856189-071
For use in Switzerland 856189-BG1
For use in Taiwan 856189-AB1
For use in Thailand 856189-281
For use in Turkey 856189-141
For use in the United Kingdom 856189-031
For use in the United States 856189-001
Keyboard/top cover without backlight (includes keyboard cable):
In cardinal red nish:
For use in Belgium 856188-A41
For use in Bulgaria 856188-261
For use in Canada 856188-DB1
For use in the Czech Republic and Slovakia 856188-FL1
For use in Denmark, Finland, and Norway 856188-DH1
For use in France 856188-051
For use in Germany 856188-041
For use in Greece 856188-151
For use in Hungary 856188-211
For use in Israel 856188-BB1
For use in Italy 856188-061
For use in Latin America 856188-161
For use in the Netherlands 856188-B31
Computer major components 17
Item Component Spare part number
For use in Portugal 856188-131
For use in Romania 856188-271
For use in Russia 856188-251
For use in Saudi Arabia 856188-171
For use in Slovenia 856188-BA1
For use in South Korea 856188-AD1
For use in Spain 856188-071
For use in Switzerland 856188-BG1
For use in Taiwan 856188-AB1
For use in Thailand 856188-281
For use in Turkey 856188-141
For use in the United Kingdom 856188-031
For use in the United States 856188-001
In modern gold nish:
For use in Belgium 856187-A41
For use in Bulgaria 856187-261
For use in Canada 856187-DB1
For use in the Czech Republic and Slovakia 856187-FL1
For use in Denmark, Finland, and Norway 856187-DH1
For use in France 856187-051
For use in Germany 856187-041
For use in Greece 856187-151
For use in Hungary 856187-211
For use in Israel 856187-BB1
For use in Italy 856187-061
For use in Latin America 856187-161
For use in the Netherlands 856187-B31
For use in Portugal 856187-131
For use in Romania 856187-271
For use in Russia 856187-251
For use in Saudi Arabia 856187-171
For use in Slovenia 856187-BA1
For use in South Korea 856187-AD1
For use in Spain 856187-071
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Switzerland 856187-BG1
For use in Taiwan 856187-AB1
For use in Thailand 856187-281
For use in Turkey 856187-141
For use in the United Kingdom 856187-031
For use in the United States 856187-001
In natural silver nish:
For use in Belgium 856186-A41
For use in Bulgaria 856186-261
For use in Canada 856186-DB1
For use in the Czech Republic and Slovakia 856186-FL1
For use in Denmark, Finland, and Norway 856186-DH1
For use in France 856186-051
For use in Germany 856186-041
For use in Greece 856186-151
For use in Hungary 856186-211
For use in Israel 856186-BB1
For use in Italy 856186-061
For use in Latin America 856186-161
For use in the Netherlands 856186-B31
For use in Portugal 856186-131
For use in Romania 856186-271
For use in Russia 856186-251
For use in Saudi Arabia 856186-171
For use in Slovenia 856186-BA1
For use in South Korea 856186-AD1
For use in Spain 856186-071
For use in Switzerland 856186-BG1
For use in Taiwan 856186-AB1
For use in Thailand 856186-281
For use in Turkey 856186-141
For use in the United Kingdom 856186-031
For use in the United States 856186-001
(3) RTC battery (includes cable and double-sided adhesive) 857380-001
Computer major components 19
Item Component Spare part number
861876-001
(4) TouchPad (includes bracket)
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable
is available using spare part number 856203-001.
(5) Power connector cable 808155-010
(6) Solid-state drive
256-GB, M2.2280, SATA-3 865902-005
128-GB, M2.2280, SATA-3 827560-015
Solid-state drive bracket (not illustrated) 856067-001
(7) Battery (4-cell, 55-Wh, 3.62-Ah, Li-ion battery; includes cable) 849908-850
(8) Hard drive:
NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets
are not spared separately. The hard drive cable is available using spare part number 856205-001. The solid-state hard drive
cable is available using spare part number 856202-001.
2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005
1-TB, 5400-rpm, SATA, 9.5-mm hard drive 778192-005
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005
500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005
(9) Hard drive cable (includes double-sided adhesive) 856205-001
856209-001
Solid-state hard drive cable (includes double-sided adhesive) 856202-001
(10) Hard drive brackets (2; not spared separately)
Solid-state hard drive connector board (not illustrated) 856210-001
(11) Card reader board 856208-001
(12) Card reader board cable (includes double-sided adhesive) 856204-001
(13) Fan (includes cable) 856206-001
(14) Heat sink (includes replacement thermal material):
For use only on computer models equipped with a graphics subsystem with discrete memory 855840-001
For use only on computer models equipped with a graphics subsystem with UMA memory 855841-001
(15) WLAN module:
Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter 792608-005
Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005
Assembly WLAN 11AC+Bluetooth 1x1 3168.NGWG M.2 MOW 863934-855
(16) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, fH+S, and the Windows 10 Professional
operating system
855838-601
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, fH+S, and a non-Windows
operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 2.0-GB of discrete video memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 2.0-GB of discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 4.0-GB of discrete video memory, and a non-Windows operating system
855838-001
855836-601
855836-001
855833-601
855833-001
855837-601
855837-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 2.0-GB of discrete video memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics
subsystem with 2.0-GB of discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics
510 graphics subsystem with UMA memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics
510 graphics subsystem with UMA memory, and a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache,
dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache,
dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache,
dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache,
dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and a non-Windows operating system
855834-601
855834-001
855830-601
855830-001
855835-601
855835-001
855831-601
855831-001
Computer major components 21
Item Component Spare part number
Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache,
dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and the Windows 10 Professional operating system
Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache,
dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and a non-Windows operating system
Equipped with an Intel Core i5-7200U processor with UMA memory, and the Windows 10
Professional operating system
Equipped with an Intel Core i5-7200U processor with UMA memory, and a non-Windows
operating system
Equipped with an Intel Core i3-7100U processor with UMA memory, and the Windows 10
Professional operating system
Equipped with an Intel Core i3-7100U processor with UMA memory, and a non-Windows
operating system
Equipped with an Intel 940 MX i7-7500U processor with 2 GB discrete memory, and
the Windows 10 Professional operating system
Equipped with an Intel 940 MX i7-7500U processor with 2 GB discrete memory, and a non-
Windows operating system
Equipped with an Intel 940 MX i5-7200U processor with 2 GB discrete memory, and
the Windows 10 Professional operating system
Equipped with an Intel 940 MX i5-7200U processor with 2 GB discrete memory, and a non-
Windows operating system
855832-601
855832-001
903704–601
903704–001
903705–601
903705–001
903706–601
903706–001
903707–601
903707–001
Equipped with an Intel 940 MX i3-7100U processor with 2 GB discrete memory, and
the Windows 10 Professional operating system
Equipped with an Intel 940 MX i3-7100U processor with 2 GB discrete memory, and t a non-
Windows operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, and
the Windows 10 Professional operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, and a non-
Windows operating system
Equipped with an Intel 940 MX i5-7200U processor with 4 GB discrete memory, and
a Windows operating system
Equipped with an Intel 940 MX i5-7200U processor with 4 GB discrete memory, and a non-
Windows operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, fH+S, and
the Windows 10 Professional operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, fH+S, and
a non-Windows operating system
(17) TouchPad cable (includes double-sided adhesive) 856203-001
(18) Memory modules (2):
8-GB (2133, 1.2-V, DDR4) 820570-005
4-GB (2133, 1.2-V, DDR4) 820569-005
903708–601
903708–001
903709–601
903709–001
903710–601
903710–001
903711–601
903711–001
2-GB (2133, 1.2-V, DDR4) 851379-005
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(19) Speakers (includes cable) 856220-001
(20) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents):
In cardinal red nish 856198-001
In modern gold nish 856197-001
In natural silver nish 856196-001
Rubber Kit (not illustrated, includes bottom cover rubber foot strip and screw covers):
In cardinal red nish 856218-001
In modern gold nish 856217-001
In natural silver nish 856216-001
Computer major components 23
Display components
Item Component Spare part number
(1) Display bezel 856199-001
(2) Webcam/microphone module (includes double-sided adhesive) 846006-003
(3) Display panel:
14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, TOP, slim-at (3.0-mm),
TouchScreen display panel
14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, TOP, slim-at (3.0-mm), TouchScreen
display panel
24 Chapter 3 Illustrated parts catalog
847662-001
809611-005
Item Component Spare part number
14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm), nonTouchScreen display panel
14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, slim-at (3.0-mm), non-TouchScreen
display panel
(4) Display hinges (2) 856207-001
(#) Display hinge caps (2) 856211-001
(5) Antenna Kit (includes antenna auxiliary and main cables and transceivers) 856192-001
(6) Display panel cable (includes webcam/microphone module cable, adhesive support strip, and double-sided adhesive):
For use only on computer models equipped with an FHD TouchScreen display assembly 858822-001
For use only on computer models equipped with an HD TouchScreen display assembly 856201-001
For use only on computer models equipped with an HD non-TouchScreen display assembly 856200-001
(7) Back cover:
In cardinal red nish 856195-001
In modern gold nish 856194-001
In natural silver nish 856193-001
847660-001
847664-001
Display components 25
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850
65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001
45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850
HP external DVD±RW DL SuperMulti Drive 747080-001
HP HDMI-to-VGA adapter 701943-001
Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):
For use in Argentina 401300-007
For use in Australia 213356-008
For use in Denmark 213353-008
For use in Europe 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in North America 213349-009
For use in the People’s Republic of China 286497-008
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Power cord (Option 917, 1.0-m (3.2-ft), 3-wire conductor, ROHS) 361240-002
Screw Kit 856219-001
26 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Case utility tool or similar plastic, at-edged tool
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P00, P0, and P1 screwdrivers
●
Torx T4 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
Tools required 27
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
28 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 29
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
30 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with
a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative
the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
oor mats, use foot straps on both feet with a minimum of one megohm resistance between
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 31
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on
the service tag on the back of the computer. See Service tag on page 13 for details.
This chapter provides removal and replacement procedures.
There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.
Bottom cover
Description Spare part number
In cardinal red nish 856198-001
In modern gold nish 856197-001
In natural silver nish 856196-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the rear rubber foot strip (1).
The rear rubber foot strip is included in the Rubber Kit, using the following spare part numbers:
●
856218-001 – in cardinal red nish
●
856217-001 – in modern gold nish
●
856216-001 – in natural silver nish
32 Chapter 5 Removal and replacement procedures
4. Remove the two Phillips M2.5×5.7 screws (2) and the three Phillips M2.0×5.7 screws (3) that secure
the bottom cover to the computer.
5. Remove the four Phillips M2.0×5.7 screws that secure the bottom cover to the computer.
6. Insert a case utility tool (1) or similar plastic, at-edged tool between the bottom cover and the computer.
7. Release the bottom cover front edge (2) and swing it up and back until it releases.
8. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
Component replacement procedures 33
Battery
Description Spare part number
4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 849908-850
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the six Phillips M2.0×5.7 screws (2) that secure the battery to the keyboard/top cover.
3. Remove the battery (3).
Reverse this procedure to install the battery.
34 Chapter 5 Removal and replacement procedures
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. The hard drive bracket is
not spared separately. The hard drive cable is available using spare part number 856205-001. The solid-state
hard drive cable is available using spare part number 856202-001.
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
Description Spare part number
2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005
1-TB, 5400-rpm, SATA, 9.5-mm hard drive 778192-005
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005
500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005
on, and then shut it down through the operating system.
5. Disconnect the battery cable from the system board (see Battery on page 34).
Remove the hard drive:
1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then
disconnect the hard drive cable from the system board.
2. Lift the right side of the hard drive (2) until it rests at an angle.
3. Remove the hard drive (3) by sliding it up and to the right at angle.
4. If it is necessary to replace the hard drive bracket, remove the left and right brackets (1).
Component replacement procedures 35
5. If it is necessary to replace the hard drive cable, slide the cable (2) o of the front end of the hard drive.
Reverse this procedure to reassemble and install the hard drive.
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using
spare part number 856203-001.
Description Spare part number
TouchPad (includes bracket) 856209-001
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Remove the battery (see Battery on page 34).
Remove the TouchPad:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad
cable from the TouchPad board.
2. Remove the three Phillips PM2.0×4.0 screws (2) that secure the TouchPad and TouchPad bracket to
the keyboard/top cover.
3. Remove the three Phillips PM2.0×2.2 broad head screws (3) that secure the TouchPad to the keyboard/
top cover.
4. Remove the TouchPad bracket (4).
36 Chapter 5 Removal and replacement procedures
5. Remove the TouchPad (5).
Reverse this procedure to install the TouchPad.
Memory module
Description Spare part number
8-GB (2133, 1.2-V, DDR4) 820570-005
4-GB (2133, 1.2-V, DDR4) 820569-005
2-GB (2133, 1.2-V, DDR4) 851379-005
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Disconnect the battery cable from the system board (see Battery on page 34).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The
memory module tilts up.)
Component replacement procedures 37
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
WLAN module
Description Spare part number
Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter 792608-005
Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005
Assembly WLAN 11AC+Bluetooth 1x1 3168.NGWG M.2 MOW 863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Disconnect the battery cable from the system board (see Battery on page 34).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
38 Chapter 5 Removal and replacement procedures
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The
WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves
should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 39
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 857380-001
Before removing the card reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Remove the battery (see Battery on page 34).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the keyboard/top cover. (The RTC battery is attached to the keyboard/
on, and then shut it down through the operating system.
top cover with double-sided adhesive.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
40 Chapter 5 Removal and replacement procedures
Card reader board
NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader
board cable is available using spare part number 856204-001.
Description Spare part number
Card reader board 856208-001
Before removing the card reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Remove the battery (see Battery on page 34).
Remove the card reader board:
1. Release the ZIF connector (1) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the system board.
2. Detach the card reader board cable (2) from the keyboard/top cover. (The card reader board cable is
attached to the keyboard/top cover with double-sided adhesive.)
3. Remove the Phillips PM2.0×2.2 broad head screw (3) that secures the card reader board to the keyboard/
top cover.
4. Release the card reader board (4) by sliding it to the right until it clears the retention clip (5) built into
the keyboard/top cover.
Component replacement procedures 41
5. Remove the card reader board (6).
Reverse this procedure to install the card reader board.
42 Chapter 5 Removal and replacement procedures
Solid-state drive
Description Spare part number
256-GB, M2.2280, SATA-3 865902-005
128-GB, M2.2280, SATA-3 827560-015
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Disconnect the battery cable from the system board (see Battery on page 34).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.8 screw (1) that secures the solid-state drive to the computer. (The solid-
state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 43
Fan
Description Spare part number
Fan (includes cable) 856206-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Remove the battery (see Battery on page 34).
6. Remove the WLAN module (see WLAN module on page 38).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the three Phillips PM2.0×5.7 screws (2) that secure the fan to the keyboard/top cover.
3. Remove the fan (3).
Reverse this procedure to install the fan.
44 Chapter 5 Removal and replacement procedures
System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, fH+S, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, fH+S, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of
discrete video memory, and a non-Windows operating system
855838-601
855838-001
855836-601
855836-001
855833-601
855833-001
855837-601
855837-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of
discrete video memory, and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with
UMA memory, and a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of discrete video memory, and
the Windows 10 Professional operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 2.0-GB of discrete video memory, and
a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and the
Windows 10 Professional operating system
855834-601
855834-001
855830-601
855830-001
855835-601
855835-001
855831-601
Component replacement procedures 45
Description Spare part number
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and a nonWindows operating system
Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, dual core,
15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and
a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and a nonWindows operating system
Equipped with an Intel Core i5-7200U processor with UMA memory, and a non-Windows operating system 903704–001
Equipped with an Intel Core i5-7200U processor with UMA memory, and the Windows 10 Professional
operating system
Equipped with an Intel Core i3-7100U processor with UMA memory, and a non-Windows operating system 903705–001
Equipped with an Intel Core i3-7100U processor with UMA memory, and the Windows 10 Professional
operating system
Equipped with an Intel 940 MX i7-7500U processor with 2 GB discrete memory, and a non-Windows
operating system
Equipped with an Intel 940 MX i7-7500U processor with 2 GB discrete memory, and the Windows 10
Professional operating system
Equipped with an Intel 940 MX i5-7200U processor with 2 GB discrete memory, and a non-Windows
operating system
855831-001
855832-001
855832-001
903704–601
903705–601
903706–001
903706–601
903707–001
Equipped with an Intel 940 MX i5-7200U processor with 2 GB discrete memory, and the Windows 10
Professional operating system
Equipped with an Intel 940 MX i3-7100U processor with 2 GB discrete memory, and t a non-Windows
operating system
Equipped with an Intel 940 MX i3-7100U processor with 2 GB discrete memory, and the Windows 10
Professional operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, and a non-Windows
operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, and the Windows 10
Professional operating system
Equipped with an Intel 940 MX i5-7200U processor with 4 GB discrete memory, and a non-Windows
operating system
Equipped with an Intel 940 MX i5-7200U processor with 4 GB discrete memory, and a Windows
operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, fH+S, and a non-Windows
Professional operating system
Equipped with an Intel 940 MX i7-7500U processor with 4 GB discrete memory, fH+S, and the Windows 10
Professional operating system
Before removing the system board, follow these steps:
903707–601
903708–001
903708–601
903709–001
903709–601
903710–001
903710–601
903711–001
903711–601
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
46 Chapter 5 Removal and replacement procedures
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:
a. Battery (see Battery on page 34)
b. WLAN module (see WLAN module on page 38)
c. Solid-state drive (see Solid-state drive on page 43)
d. Fan (see Fan on page 44)
NOTE: When replacing the system board, be sure that the Memory module (see Memory module on page 37) is
removed from the defective system board and installed on the replacement system board:
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Display panel ZIF connector cable
(2) Hard drive ZIF connector cable
(3) TouchPad ZIF connector cable
(4) Keyboard ZIF connector cable
(5) Keyboard backlight ZIF connector cable
(6) RTC battery cable
(7) Card reader board ZIF connector cable
(8) Speaker cable
Component replacement procedures 47
2. Remove the two Phillips PM2.0×5.7 screws that secure the system board to the keyboard/top cover.
3. Release the system board (1) by lifting the front edge and swinging it up and back until it rests upside
down behind the computer.
4. Disconnect the power connector cable (2) from the system board.
5. Remove the system board (3).
Reverse this procedure to install the system board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
48 Chapter 5 Removal and replacement procedures
Description Spare part number
For use only on computer models equipped with a graphics subsystem with discrete memory 855840-001
For use only on computer models equipped with a graphics subsystem with UMA memory 855841-001
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:
a. Battery (see Battery on page 34)
b. WLAN module (see WLAN module on page 38)
c. Solid-state drive (see Solid-state drive on page 43)
d. Fan (see Fan on page 44)
e. System board (see System board on page 45)
Remove the heat sink:
NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
See steps 3 and 4 for heat sink removal instructions for computer models equipped with a graphics subsystem
with UMA memory.
1. Remove the six Phillips PM2.0×6.2 screws (1) that secure the heat sink to the system board.
Component replacement procedures 49
2. Remove the heat sink (2).
NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory.
See steps 1 and 2 for heat sink removal instructions for computer models equipped with a graphics
subsystem with discrete memory.
3. Remove the four Phillips PM2.0×6.2 screws (1) that secure the heat sink to the system board.
4. Remove the heat sink (2).
50 Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed.
Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is
also used on the graphics subsystem chip (3) and the heat sink section (4) that services it. The following
illustration shows the thermal material locations on a computer model equipped with a graphics subsystem with
discrete memory.
Thermal material is used on the processor (1) and the heat sink section (2) that services it. The following
illustration shows the thermal material locations on a computer model equipped with a graphics subsystem with
UMA memory.
Reverse this procedure to install the heat sink.
TouchPad cable
Description
TouchPad cable (includes double-sided adhesive) 856203-001
Spare part number
Component replacement procedures 51
Before removing the TouchPad cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Remove the battery (see Battery on page 34).
Remove the TouchPad cable:
▲
Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad
cable (2) from the system board.
Speakers
Reverse this procedure to install the TouchPad cable.
Description Spare part number
Speakers (includes cables) 856220-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:
a. Battery (see Battery on page 34)
b. WLAN module (see WLAN module on page 38)
c. Solid-state drive (see Solid-state drive on page 43)
52 Chapter 5 Removal and replacement procedures
d. Fan (see Fan on page 44)
e. System board (see System board on page 45)
Remove the speakers:
1. Release the display panel cable from the routing channel (1) built into the left speaker.
2. Release the wireless antenna cables from the routing channel (2) built into the right speaker.
3. Remove the speakers (3).
Reverse this procedure to install the speakers.
Power connector cable
Description Spare part number
Power connector cable 808155-010
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:
a. Battery (see Battery on page 34)
b. WLAN module (see WLAN module on page 38)
Component replacement procedures 53
c. Solid-state drive (see Solid-state drive on page 43)
d. Fan (see Fan on page 44)
e. System board (see System board on page 45)
Remove the power connector cable:
▲
Remove the power connector cable.
Reverse this procedure to install the power connector cable.
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 32).
5. Disconnect the battery cable from the system board (see Battery on page 34).
Remove the display assembly:
1. Release the ZIF connector (1) to which the display panel cable is connected, and then disconnect
the display panel cable from the system board.
54 Chapter 5 Removal and replacement procedures
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The
WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
3. Remove the four Phillips PM2.5×5.7 screws that secure the display assembly to the keyboard/top cover.
4. Release the display hinges (1) by swinging them up and back.
Component replacement procedures 55
5. Slide the keyboard/top cover (2) forward and separate it from the display assembly.
6. If it is necessary to replace the display bezel:
a. Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display
bezel until the bezel disengages from the display back cover.
b. Remove the display bezel (4).
The display bezel is available using spare part number 856199-001.
7. If it is necessary to replace the display panel:
a. Remove the display bezel.
56 Chapter 5 Removal and replacement procedures
b. Remove the four Phillips PM2.0×2.9 screws that secure the display panel to the display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front
of the display back cover.
d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (3) from the display panel.
f. Remove the display panel (4).
The display panel is available using the following spare part numbers:
●
847662-001 – 14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, TOP, slim-at (3.0mm), TouchScreen display panel
●
809611-005 – 14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, TOP, slim-at (3.0-mm),
TouchScreen display panel
●
847660-001 – 14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm),
non-TouchScreen display panel
●
847664-001 – 14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, slim-at (3.0-mm), nonTouchScreen display panel
Component replacement procedures 57
8. If it is necessary to replace the display panel cable:
NOTE: The display panel cable includes the webcam/microphone module cable.
a. Remove the display bezel.
b. Remove the display panel.
c. Disconnect the display panel cable (1) from the webcam/microphone module.
d. Release the display panel cable from the routing clips (2) and channels built into the top, right,
and bottom edges of the display back cover.
e. Remove the display panel cable (3).
The display panel cable is available using the following spare part numbers:
●
858822-001 – For use only on computer models equipped with an FHD TouchScreen
display assembly
●
856201-001 – For use only on computer models equipped with an HD TouchScreen
display assembly
●
856200-001 – For use only on computer models equipped with an HD non-TouchScreen
display assembly
58 Chapter 5 Removal and replacement procedures
9. If it is necessary to replace the webcam/microphone module:
a. Remove the display bezel.
b. Remove the display panel.
c. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone
module is secured to the display back cover with double-sided adhesive.)
d. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
Component replacement procedures 59
e. Remove the webcam/microphone module (3).
The webcam/microphone module is available using spare part number 846006-003.
10. If it is necessary to replace the display hinges:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the two Phillips PM2.0×2.9 screws (1) that secure the display hinges to the display
back cover.
d. Remove the six Phillips PM2.5×3.2 screws (2) that secure the display hinges to the display back cover.
60 Chapter 5 Removal and replacement procedures
e. Remove the display hinges (3).
The display hinges are available using spare part number 856207-001.
11. If it is necessary to replace the antenna:
NOTE: The antenna includes the auxiliary and main antenna cables and transceivers.
a. Remove the display bezel.
b. Remove the display panel.
c. Detach the antenna transceivers (1) from the display back cover. (The antenna transceivers are
attached to the display back cover with double-sided adhesive.)
d. Release the antenna cables from the routing clips (2) and channels built into the top, left, and bottom
edges of the display back cover.
Component replacement procedures 61
e. Remove the antenna cables (3).
The antenna cables are available using spare part number 856192-001.
Reverse this procedure to reassemble and install the display assembly.
62 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 64.
Starting Setup Utility (BIOS) 63
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
64 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP
PC Hardware Diagnostics (UEFI) to a USB device on page 65.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les
are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65
3. Use the categories listed to nd your product.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
66 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8 Specications
Computer specications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved
by HP for use with this computer.
The computer can operate on DC power within the following specications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.
Metric U.S.
Dimensions
Width 33.86 cm 13.30 in
Depth 22.43 cm 8.83 in
Height 1.95 cm 0.77 in
Weight (equipped with a hard drive) 1.78 kg 3.92 lbs
Weight (equipped with a solid-state drive) 1.71 kg 3.77 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Computer specications 67
Metric U.S.
Operating 10% to 90%
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
68 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 69. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 70.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 71.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 69
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 70.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures the
settings for the programs. HP Recovery media can also be used to customize the system or restore the
factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs;
they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality
blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased separately)
to create recovery discs. If you use an external optical drive, it must be connected directly to a USB
port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer
from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd
contact information on the HP website. Go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 71.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
70 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and
level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application or
driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 71. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 69.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 71.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 74.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only). If you have not already created recovery media, see Creating HP Recovery media (select
products only) on page 69.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
media, see Creating HP Recovery media (select products only) on page 69.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 69.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also nd contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Restore and recovery 71
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold
f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot
order. See Changing the computer boot order on page 73.
3. Follow the on-screen instructions.
72 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 73
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create
HP Recovery media; see Creating HP Recovery media (select products only) on page 69.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
74 Chapter 9 Backing up, restoring, and recovering
10 Power cord set requirements
The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC,
or from 220 to 240 volts AC.
The 3-conductor power cord set included with the slate meets the requirements for use in the country or region
where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the slate is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the slate. Requirements for all countries
113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
Requirements for all countries 75
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall plug)
must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
76 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
77
Index
A
AC adapter light 11
AC adapter, spare part numbers 26
antenna 5
removal 61
spare part number 25, 62
audio, product description 2
audio-in jack 10
audio-out jack 10
B
back cover, spare part numbers 25
backups 69
battery
removal 34
spare part number 20, 34
battery light 11
BIOS
determining version 63
downloading an update 64
starting the Setup Utility 63
updating 63
boot order
changing 73
bottom components 12
bottom cover
removal 32
spare part numbers 23, 32
button components 6
buttons
power 6
TouchPad 9
C
caps lock light 8
card reader board
removal 41
spare part number 20, 41
card reader board cable, spare part
number 20, 41
chipset, product description 1
components
bottom 12
buttons 6
display 5
keys 7
left side 10
lights 8
right side 11
speakers 6
TouchPad 9
computer
major components 14
specications 67
D
display assembly, removal 54
display bezel
removal 56
spare part number 24, 56
display components 5, 24
display panel
product description 1
removal 56
spare part numbers 24, 57
display panel cable
removal 58
spare part numbers 25, 58
drive light 11
DVD±RW DL SuperMulti Drive, spare
part number 26
E
esc key 7
Ethernet, product description 2
F
fan
removal 44
spare part number 20, 44
fn key 7
foot
removal 32
spare part numbers 32
G
graphics, product description 1
H
hard drive
product description 2
removal 35
spare part numbers 20, 35
hard drive bracket
removal 35
spare part number 20, 35
hard drive cable
removal 36
spare part numbers 20, 35
hard drive connector board, spare part
number 20
HDMI port 11
HDMI-to-VGA adapter, spare part
number 26
headphone jack 10
heat sink
removal 48
spare part numbers 20, 48
hinge
removal 60
spare part number 25, 61
hinge cap, spare part number 25
HP PC Hardware Diagnostics (UEFI)
using 65
HP Recovery Manager
correcting boot problems 73
starting 72
HP Recovery media
creating 69
recovery 72
HP Recovery partition
recovery 72
removing 74
J
jacks
audio-in 10
audio-out 10
headphone 10
microphone 10
network 11
RJ-45 11
78 Index
K
key components 7
keyboard, product description 2, 3
keyboard/top cover, spare part
numbers 15, 17
keys
esc 7
fn 7
Windows 7
L
left-side components 10
light components 8
lights
AC adapter 11
battery 11
caps lock 8
drive 11
mute 8
network status 11
RJ-45 status 11
webcam 5
locating information
hardware 4
software 4
M
memory card 10
memory card reader 10
memory module
removal 37
spare part numbers 22, 37
memory, product description 1
microphone
location 5
product description 2
microphone jack 10
minimized image recovery 72
minimized image, creating 71
miscellaneous parts 26
model name 1
mute light 8
N
network jack 11
network status lights 11
O
operating system, product
description 3
optical drive, spare part number 26
original system recovery 71
P
pointing device, product description
2, 3
ports
HDMI 11
product description 2
USB 2.0 10
USB 3.0 10, 11
power button 6
power connector 11
power connector cable
removal 53
spare part number 19, 20, 53
power cord
set requirements 75
spare part numbers 26
power requirements, product
description 3
processor, product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 2
keyboard 2, 3
memory 1
microphone 2
operating system 3
pointing device 2, 3
ports 2
power requirements 3
processors 1
product name 1
security 3
serviceability 3
solid-state drive 2
video 2
wireless 2
product name 1
R
recover
options 71
recovery
discs 70, 72
HP Recovery Manager 71
media 72
starting 72
supported discs 70
system 71
USB ash drive 72
using HP Recovery media 70
recovery media
creating 69
creating using HP Recovery
Manager
recovery partition
removing 74
removal/replacement procedures 32
right-side components 11
RJ-45 jack 11
RJ-45 status lights 11
RTC battery
removal 40
spare part number 40
Rubber Kit, spare part numbers 23,
32
S
Screw Kit, spare part number 26
security cable slot 10
security, product description 3
service tag 13
serviceability, product description 3
slots
memory card reader 10
security cable 10
solid-state drive
product description 2
removal 43
spare part numbers 20, 43
solid-state drive bracket, spare part
number 20
speaker components 6
speakers
location 6
removal 52
spare part number 23, 52
specications 67
supported discs, recovery 70
system board
removal 45
spare part numbers 20, 45
system recovery 71
70
Index 79
system restore point
creating 70
system restore point, creating 69
T
TouchPad
buttons 9
removal 36
spare part number 20, 36
TouchPad cable
removal 51
spare part number 22, 36, 51
TouchPad components 9
TouchPad zone 9
U
USB 2.0 port 10
USB 3.0 port 10, 11
V
vents 12
video, product description 2
W
webcam 5
webcam light 5
webcam/microphone module
removal 59
spare part number 24, 60
Windows
system restore point 69, 70
Windows key 7
Windows tools
using 70
wireless antenna 5
removal 61
spare part number 25, 62
wireless, product description 2
WLAN antenna 5
removal 61
spare part number 25, 62
WLAN module
removal 38
spare part numbers 20, 38
80 Index
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