HP P2010 User Manual

HP LaserJet P2010 Series

User Guide

HP LaserJet P2010 Series

User Guide

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CB450-90906

Edition 2, 03/2007

Trademark credits

Microsoft

and Windows® are U.S. registered trademarks of Microsoft Corporation.

PostScript

is a registered trademark of

Adobe Systems Incorporated.

Table of contents

1 Product basics

Product features ................................................................................................................................... 2

Standard features ................................................................................................................ 2

Network model features ....................................................................................................... 2

Identify product parts ............................................................................................................................ 3

2 Control panel

3 Connectivity

Printer connections ............................................................................................................................... 8

USB and parallel connections .............................................................................................. 8

Network connections ........................................................................................................... 8

Connect the printer to the network ...................................................................... 9

Install the printer software for the network printer ............................................... 9

4 Software for Windows

Supported operating systems ............................................................................................................. 12

Windows printer drivers ...................................................................................................................... 13

Windows driver types ......................................................................................................... 13

Install Windows software ................................................................................................... 13

Configure the Windows printer driver ................................................................................ 13

Embedded Web server (network model only) .................................................................................... 14

5 Software for Macintosh

Macintosh printer drivers .................................................................................................................... 16

Install the Macintosh printer driver ..................................................................................... 16

Configure the Macintosh printer driver ............................................................................... 16

PostScript Printer Description files (PPDs) ........................................................................................ 18

6 Print Media

Understand paper and print media use .............................................................................................. 20

Supported paper and print media sizes .............................................................................................. 21

Custom paper sizes ............................................................................................................................ 22

Special paper or print media guidelines ............................................................................................. 23

To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows

98SE, Me, and XP (64-bit) ................................................................................ 13

To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-

bit), and Vista (32-bit) ........................................................................................ 13

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Load media ......................................................................................................................................... 24

Tray 1 ................................................................................................................................. 24

Tray 2 and optional tray 3 .................................................................................................. 24

Straight-through output path .............................................................................................. 25

Manual feed ....................................................................................................................... 25

7 Print tasks

Media type and tray loading ............................................................................................................... 28

Print-quality settings ........................................................................................................................... 31

Manual two-sided printing .................................................................................................................. 32

Manual two-sided printing using the top output bin ........................................................... 32

Manual two-sided printing using the straight-through output door ..................................... 34

Print multiple pages on a single sheet of paper (N-up printing) ......................................................... 37

Print booklets ...................................................................................................................................... 38

Print watermarks ................................................................................................................................ 39

Cancel a print job ............................................................................................................................... 40

8 Managing and maintenance

Printer information pages ................................................................................................................... 42

Demo page ........................................................................................................................ 42

Configuration page ............................................................................................................ 42

Supplies Status page ......................................................................................................... 42

Embedded Web server (network model only) .................................................................................... 43

Open the embedded Web server ....................................................................................... 43

Information tab ................................................................................................................... 44

Settings tab ........................................................................................................................ 44

Networking tab ................................................................................................................... 44

Links .................................................................................................................................. 44

Replace the print cartridge ................................................................................................................. 45

Redistribute toner ............................................................................................................................... 47

Clean the printer ................................................................................................................................. 48

Clean the print-cartridge area ............................................................................................ 48

Clean the printer media path ............................................................................................. 49

Clean the pickup roller (tray 1) ........................................................................................................... 51

Clean the pickup roller (tray 2) ........................................................................................................... 55

EconoMode ........................................................................................................................................ 62

9 Problem solving

Finding the solution ............................................................................................................................ 64

Step 1: Is the printer set up correctly? ............................................................................... 64

Step 2: Is the Ready light on? ............................................................................................ 64

Step 3: Can you print a demo page? ................................................................................. 65

Step 4: Is the print quality acceptable? .............................................................................. 65

Step 5: Is the printer communicating with the computer? .................................................. 65

Step 6: Does the printed page look like you expected? ..................................................... 65

Contact HP support ........................................................................................................... 66

Status-light patterns ........................................................................................................................... 67

Common Macintosh problems ............................................................................................................ 74

Media problem solving ....................................................................................................................... 77

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Printed page is different than what appeared on screen .................................................................... 79

Garbled, incorrect, or incomplete text ................................................................................ 79

Missing graphics or text, or blank pages ........................................................................... 79

Page format is different than on another HP LaserJet printer ........................................... 80

Graphics quality ................................................................................................................. 80

Printer software problems .................................................................................................................. 81

Improve print quality ........................................................................................................................... 82

Light print or faded ............................................................................................................. 82

Toner specks ..................................................................................................................... 82

Dropouts ............................................................................................................................ 82

Vertical lines ...................................................................................................................... 83

Gray background ............................................................................................................... 83

Toner smear ...................................................................................................................... 83

Loose toner ........................................................................................................................ 83

Vertical repetitive defects ................................................................................................... 84

Misformed characters ........................................................................................................ 84

Page skew ......................................................................................................................... 84

Curl or wave ....................................................................................................................... 84

Wrinkles or creases ........................................................................................................... 85

Toner scatter outline .......................................................................................................... 85

Clear jams .......................................................................................................................................... 86

Print-cartridge area ............................................................................................................ 86

Input trays .......................................................................................................................... 88

Output bin .......................................................................................................................... 91

Straight-through output path .............................................................................................. 92

Network-setup problem-solving .......................................................................................................... 94

Appendix A Accessory/Consumable addendum

Order parts, accessories, and supplies .............................................................................................. 96

Order directly from HP ....................................................................................................... 96

Order through service or support providers ....................................................................... 96

Order directly through the embedded Web server ............................................................. 96

Supplies and accessories table .......................................................................................................... 97

10/100 networking print servers ......................................................................................................... 98

HP print cartridges .............................................................................................................................. 99

HP policy on non-HP print cartridges ................................................................................. 99

Storing print cartridges ....................................................................................................... 99

Print cartridge life expectancy ............................................................................................ 99

Saving toner ....................................................................................................................... 99

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 102

Limited warranty for print cartridges and image drums .................................................................... 103

Hewlett-Packard software license agreement .................................................................................. 104

HP Customer Care ........................................................................................................................... 105

Availability of support and service .................................................................................................... 107

HP Care Pack™ Services and Service Agreements ....................................................... 107

Guidelines for repacking the printer ................................................................................................. 108

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Appendix C Printer specifications

Physical specifications ..................................................................................................................... 110

Electrical specifications .................................................................................................................... 111

Acoustic emissions ........................................................................................................................... 112

Environmental specifications ............................................................................................................ 112

Appendix D Regulatory information

FCC compliance ............................................................................................................................... 114

Environmental product stewardship program ................................................................................... 115

Protecting the environment .............................................................................................. 115

Ozone production ............................................................................................................ 115

Power consumption ......................................................................................................... 115

Toner consumption .......................................................................................................... 115

Paper use ........................................................................................................................ 115

Plastics ............................................................................................................................ 115

HP LaserJet print supplies ............................................................................................... 115

Return and recycling instructions ..................................................................................... 116

United States and Puerto Rico ........................................................................ 116

Non-US returns ............................................................................................... 116

Paper ............................................................................................................................... 116

Material restrictions .......................................................................................................... 11 6

Disposal of waste equipment by users in private households in the European Union ... . 117

Material Safety Data Sheet (MSDS) ................................................................................ 117

For more information ....................................................................................................... 117

Declaration of Conformity statements .............................................................................................. 118

Regulatory statements ..................................................................................................................... 119

Laser safety statement .................................................................................................... 119

Canadian DOC regulations .............................................................................................. 119

Korean EMI statement ..................................................................................................... 119

Laser statement for Finland ............................................................................................. 120

Multiple returns (two to eight cartridges) ........................................ 116

Single returns ................................................................................. 116

Shipping .......................................................................................... 116

Index ................................................................................................................................................................. 121

vi ENWW

1 Product basics

This chapter provides information on the following topics:

Product features

●

Identify product parts

●

ENWW 1

Product features

The following are the standard features for this product.

Standard features

24 ppm (Letter-size), 23 ppm (A4–size)

●

First page out in as few as 8.5 seconds

●

600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology (REt) for

●

improved text)

FastRes 1200 (provides 1200 dpi effective output quality)

●

ProRes 1200 (provides fine line detail at 1200 x 1200 dpi)

●

50-sheet multipurpose tray (tray 1)

●

EconoMode

●

Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than

●

the rest of the document

32 MB RAM

●

3,000-page or 7,000-page print cartridge

●

Host-based, PCL 5e

●

Compatible with USB 2.0 specifications

●

Supported by Windows® 98 SE (PCL 5e printer driver only), Millenium Edition (Me) (PCL 5e printer

●

driver only), NT® 4.0 (PCL 5e printer driver only) (Parallel connection only), 2000, Server 2003 (printer drivers only), XP® 32-bit, XP 64-bit (PCL 5e printer driver only), and Vista 32-bit

Supported by Macintosh OS X v10.2.8, v10.3, v10.4 and later

●

On/off switch

●

Embedded Web server (EWS) with internal pages

●

26 PCL 5e fonts

●

Network model features

Products with the network feature include all of the standard features, except that it has an HP internal IPv6-compatible network port instead of a parallel port.

2 Chapter 1 Product basics ENWW

Identify product parts

The following figures identify the components of the product.

Figure 1-1 Network model, front view

1 Output bin

2 Print-cartridge door

3 Tray 1 (50–sheet multipurpose tray)

4 Model number

5 Tray 2 (250-sheet enclosed input tray)

6 On/off switch

7 Print-cartridge-door button

8 Control panel

Figure 1-2 Network and base models, back view

1 Straight-through output door

2 Power receptacle

3 HP internal network port (network-ready models only)

ENWW Identify product parts 3

4 USB port

5 Jam-clearing levers

6 Serial number

7 Parallel port (base model only)

4 Chapter 1 Product basics ENWW

2 Control panel

The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status.

1 Jam light: Indicates a jam in the printer

2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the

Toner light blinks.

3 Paper out light: Indicates the printer is out of paper

4 Attention light: Indicates the print cartridge door is open or other errors exist

5 Ready light: Indicates the printer is ready to print

6 Go button and light

7 Cancel button: To cancel the print job currently printing, press the Cancel button.

NOTE: See Status-light patterns on page 67 for a description of the light patterns.

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6 Chapter 2 Control panel ENWW

3 Connectivity

ENWW 7

Printer connections

USB and parallel connections

1. Insert the software installation CD into the computer CD-ROM drive.

2. If the installation program does not start automatically, browse the CD contents and run the

SETUP.EXE file.

3. Follow the on-screen instructions.

NOTE: During the installation, there is a prompt to plug in the parallel or USB cable. Refer

to the figures below.

Figure 3-1 Parallel connection

Figure 3-2 USB connection

Network connections

The Network model can connect to a network through the HP internal networking port. External network print servers are available for the non-network product model. The following list identifies what is required to add networking to any non-network product model.

8 Chapter 3 Connectivity ENWW

10/100Base-TX Networking options

HP Jetdirect en3700

●

HP Jetdirect 175x

●

HP Jetdirect ew2400

●

To order the print server, see

10/100 networking print servers on page 98.

Connect the printer to the network

To connect a networking-equipped product, you need the following items:

Functional wired network

●

CAT-5 Ethernet cable

●

To connect the printer to your network, perform the following steps:

1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.

2. Connect the Ethernet cable to the Ethernet port on the back of the printer.

3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the

back of the printer.

4. Confirm that the product has been assigned an IP address by printing a Configuration page: When

the printer is in the Ready state, press and hold the Go button for 5 seconds.

NOTE: To resolve network connection problems, see Network-setup problem-solving

on page 94.

Install the printer software for the network printer

To use the printer on the network, install the printer software on a computer that is connected to the network.

ENWW Printer connections 9

10 Chapter 3 Connectivity ENWW

4 Software for Windows

ENWW 11

Supported operating systems

The product comes with software for the following operating systems:

Windows® 98 SE (PCL 5e printer driver only)

●

Windows Me (PCL 5e printer driver only)

●

Windows NT 4.0 (PCL 5e printer driver only)

●

Windows 2000

●

Windows Server 2003 (32-bit)

●

Windows Server 2003 (64-bit) (PCL 5e printer driver only)

●

For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to

Windows XP (32-bit)

●

Windows XP (64-bit) (PCL 5e printer driver only)

●

Windows Vista (32-bit)

●

http://www.microsoft.com/.

12 Chapter 4 Software for Windows ENWW

Windows printer drivers

A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer.

Windows driver types

This product features a host-based driver and a PCL 5e printer driver.

Install Windows software

To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me, and XP (64-bit)

See the operating system documentation for instructions on installing a printer driver.

To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-bit), and Vista (32-bit)

Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen installation instructions.

NOTE: If the Welcome screen does not open, click Start on the Windows task bar and then

click Run. Type Z:\setup (where Z is your CD drive letter), and click OK.

Configure the Windows printer driver

Use one of the following methods to open the Windows printer driver from your computer:

Operating system To change the settings for all

Windows 98 SE, Me, 2000, XP (32–bit and 64–bit), and Server 2003

print jobs until the software program is closed

1. On the File menu in the

software program, click

Print.

2. Select the name of the

printer, and then click

Properties or Preferences.

The steps can vary; this procedure is most common.

To change the print job default settings (for example, turn on Print on Both Sides by default)

1. Click Start, click Settings,

and then click Printers or Printers and Faxes.

2. Right-click the printer icon,

and then select Printing Preferences.

To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)

1. Click Start, click Settings,

and then click Printers or Printers and Faxes.

2. Right-click the printer icon,

and then select

Properties.

3. Click the Device Settings

tab.

ENWW Windows printer drivers 13

Embedded Web server (network model only)

You can use the embedded Web server to configure the printer, view status information, and obtain problem-solving information.

14 Chapter 4 Software for Windows ENWW

5 Software for Macintosh

ENWW 15

Macintosh printer drivers

A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer.

Install the Macintosh printer driver

This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3, v10.4 and later.

NOTE: USB queues are created automatically when the printer is attached to the computer.

However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. To change the queue PPD, open the Print Center or Printer Setup Utility, select the correct printer queue, and then click Show Info to open the Printer Info dialog box. In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is selected, select the correct PPD for the printer.

Use the following procedure to install the Macintosh printer driver:

1. Insert the printer CD into the CD-ROM drive and run the installer.

2. Double-click the CD icon on the desktop

3. Double-click the Installer icon.

4. Follow the instructions on the computer screen.

5. Print a test page or a page from any software program to make sure that the printer software is

correctly installed.

If installation fails, reinstall the software. If this fails, see the Late-Breaking Information section of the Install Notes. The Install Notes are located on the printer CD or at the support Web site. (See

HP Customer Care on page 105 for the Web address.)

Configure the Macintosh printer driver

Use one of the following methods to open the Macintosh printer driver from your computer:

Operating System To change the settings for all

Macintosh OS X v10.2.8, v10.3, v10.4 and later

print jobs until the software program is closed

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

To change the print job default settings (for example, turn on Print on Both Sides by default)

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

3. On the Presets pop-up

menu, click Save as and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the

To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)

1. Open Printer Setup Utility

by selecting the hard drive, clicking Applications, clicking Utilities, then double-clicking Printer

Setup Utility.

2. Click the print queue.

3. On the Printers menu,

click Show Info.

4. Click the Installable

Options menu.

16 Chapter 5 Software for Macintosh ENWW

Operating System To change the settings for all

print jobs until the software program is closed

To change the print job default settings (for example, turn on Print on Both Sides by default)

saved preset option every time you open a program and print.

To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)

ENWW Macintosh printer drivers 17

PostScript Printer Description files (PPDs)

PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs is provided on the printer CD.

18 Chapter 5 Software for Macintosh ENWW

6 Print Media

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

Poor print quality

●

Increased jams

●

Premature wear on the printer, requiring repair

●

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, test the media and make sure that it meets the requirements specified in this user guide and in HP LaserJet Printer Family Media Guide. The guidelines can be downloaded from

table on page 97 for more information about ordering the guidelines.

CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause

problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

http://www.hp.com/support/ljpaperguide/, or see Supplies and accessories

ENWW 19

Understand paper and print media use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems:

Poor print quality

●

Increased jams

●

Premature wear on the product, requiring repair

●

For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications

might cause problems for the product, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.

20 Chapter 6 Print Media ENWW

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best print results, select the appropriate paper size and type in your print driver

before printing.

Table 6-1 Supported paper and print media sizes

Size Dimensions Tray 1 Tray 2 Optional tray 3

Letter 216 x 279 mm (8.5 x 11 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

A4 210 x 297 mm (8.27 x 11.69 inches)

Executive 184 x 267 mm (7.24 x 10.51 inches)

A3 297 x 420 mm (11.69 x 16.54 inches)

A5 148 x 210 mm (5.83 x 8.27 inches)

A6 105 x 148 mm (4.13 x 5.83 inches)

B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)

B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)

B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)

16k 197 x 273 mm (7.75 x 10.75 inches)

16k 184 x 260 mm (7.24 x 10.23 inches)

16k 195 x 270 mm (7.68 x 10.63 inches)

8.5 x 13 (custom)

Custom (76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 -

216 x 330 mm (8.5 x 13 inches)

14) inches)

Table 6-2 Supported envelopes and postcards

Size Dimensions Tray 1 Tray 2 Optional tray 3

Envelope #10 105 x 241 mm (4.13 x 9.49 inches)

Envelope DL 110 x 220 mm (4.33 x 8.66 inches)

Envelope C5 162 x 229 mm (6.93 x 9.84 inches)

Envelope B5 176 x 250 mm (6.7 x 9.8 inches)

Envelope Monarch

Postcard 100 x 148 mm (3.94 x 5.83 inches)

98 x 191 mm (3.9 x 7.5 inches)

Double postcard

148 x 200 mm (5.83 x 7.87 inches)

ENWW Supported paper and print media sizes 21

Custom paper sizes

This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.

22 Chapter 6 Print Media ENWW

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