HP P2010 User Manual

HP LaserJet P2010 Series
User Guide
HP LaserJet P2010 Series
User Guide
Copyright information
© 2007 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CB450-90906
Edition 2, 03/2007
Trademark credits
Microsoft
®
and Windows® are U.S. registered trademarks of Microsoft Corporation.
PostScript
®
is a registered trademark of
Adobe Systems Incorporated.
Table of contents
1 Product basics
Product features ................................................................................................................................... 2
Standard features ................................................................................................................ 2
Network model features ....................................................................................................... 2
Identify product parts ............................................................................................................................ 3
2 Control panel
3 Connectivity
Printer connections ............................................................................................................................... 8
USB and parallel connections .............................................................................................. 8
Network connections ........................................................................................................... 8
Connect the printer to the network ...................................................................... 9
Install the printer software for the network printer ............................................... 9
4 Software for Windows
Supported operating systems ............................................................................................................. 12
Windows printer drivers ...................................................................................................................... 13
Windows driver types ......................................................................................................... 13
Install Windows software ................................................................................................... 13
Configure the Windows printer driver ................................................................................ 13
Embedded Web server (network model only) .................................................................................... 14
5 Software for Macintosh
Macintosh printer drivers .................................................................................................................... 16
Install the Macintosh printer driver ..................................................................................... 16
Configure the Macintosh printer driver ............................................................................... 16
PostScript Printer Description files (PPDs) ........................................................................................ 18
6 Print Media
Understand paper and print media use .............................................................................................. 20
Supported paper and print media sizes .............................................................................................. 21
Custom paper sizes ............................................................................................................................ 22
Special paper or print media guidelines ............................................................................................. 23
To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows
98SE, Me, and XP (64-bit) ................................................................................ 13
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-
bit), and Vista (32-bit) ........................................................................................ 13
ENWW iii
Load media ......................................................................................................................................... 24
Tray 1 ................................................................................................................................. 24
Tray 2 and optional tray 3 .................................................................................................. 24
Straight-through output path .............................................................................................. 25
Manual feed ....................................................................................................................... 25
7 Print tasks
Media type and tray loading ............................................................................................................... 28
Print-quality settings ........................................................................................................................... 31
Manual two-sided printing .................................................................................................................. 32
Manual two-sided printing using the top output bin ........................................................... 32
Manual two-sided printing using the straight-through output door ..................................... 34
Print multiple pages on a single sheet of paper (N-up printing) ......................................................... 37
Print booklets ...................................................................................................................................... 38
Print watermarks ................................................................................................................................ 39
Cancel a print job ............................................................................................................................... 40
8 Managing and maintenance
Printer information pages ................................................................................................................... 42
Demo page ........................................................................................................................ 42
Configuration page ............................................................................................................ 42
Supplies Status page ......................................................................................................... 42
Embedded Web server (network model only) .................................................................................... 43
Open the embedded Web server ....................................................................................... 43
Information tab ................................................................................................................... 44
Settings tab ........................................................................................................................ 44
Networking tab ................................................................................................................... 44
Links .................................................................................................................................. 44
Replace the print cartridge ................................................................................................................. 45
Redistribute toner ............................................................................................................................... 47
Clean the printer ................................................................................................................................. 48
Clean the print-cartridge area ............................................................................................ 48
Clean the printer media path ............................................................................................. 49
Clean the pickup roller (tray 1) ........................................................................................................... 51
Clean the pickup roller (tray 2) ........................................................................................................... 55
EconoMode ........................................................................................................................................ 62
9 Problem solving
Finding the solution ............................................................................................................................ 64
Step 1: Is the printer set up correctly? ............................................................................... 64
Step 2: Is the Ready light on? ............................................................................................ 64
Step 3: Can you print a demo page? ................................................................................. 65
Step 4: Is the print quality acceptable? .............................................................................. 65
Step 5: Is the printer communicating with the computer? .................................................. 65
Step 6: Does the printed page look like you expected? ..................................................... 65
Contact HP support ........................................................................................................... 66
Status-light patterns ........................................................................................................................... 67
Common Macintosh problems ............................................................................................................ 74
Media problem solving ....................................................................................................................... 77
iv ENWW
Printed page is different than what appeared on screen .................................................................... 79
Garbled, incorrect, or incomplete text ................................................................................ 79
Missing graphics or text, or blank pages ........................................................................... 79
Page format is different than on another HP LaserJet printer ........................................... 80
Graphics quality ................................................................................................................. 80
Printer software problems .................................................................................................................. 81
Improve print quality ........................................................................................................................... 82
Light print or faded ............................................................................................................. 82
Toner specks ..................................................................................................................... 82
Dropouts ............................................................................................................................ 82
Vertical lines ...................................................................................................................... 83
Gray background ............................................................................................................... 83
Toner smear ...................................................................................................................... 83
Loose toner ........................................................................................................................ 83
Vertical repetitive defects ................................................................................................... 84
Misformed characters ........................................................................................................ 84
Page skew ......................................................................................................................... 84
Curl or wave ....................................................................................................................... 84
Wrinkles or creases ........................................................................................................... 85
Toner scatter outline .......................................................................................................... 85
Clear jams .......................................................................................................................................... 86
Print-cartridge area ............................................................................................................ 86
Input trays .......................................................................................................................... 88
Output bin .......................................................................................................................... 91
Straight-through output path .............................................................................................. 92
Network-setup problem-solving .......................................................................................................... 94
Appendix A Accessory/Consumable addendum
Order parts, accessories, and supplies .............................................................................................. 96
Order directly from HP ....................................................................................................... 96
Order through service or support providers ....................................................................... 96
Order directly through the embedded Web server ............................................................. 96
Supplies and accessories table .......................................................................................................... 97
10/100 networking print servers ......................................................................................................... 98
HP print cartridges .............................................................................................................................. 99
HP policy on non-HP print cartridges ................................................................................. 99
Storing print cartridges ....................................................................................................... 99
Print cartridge life expectancy ............................................................................................ 99
Saving toner ....................................................................................................................... 99
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 102
Limited warranty for print cartridges and image drums .................................................................... 103
Hewlett-Packard software license agreement .................................................................................. 104
HP Customer Care ........................................................................................................................... 105
Availability of support and service .................................................................................................... 107
HP Care Pack™ Services and Service Agreements ....................................................... 107
Guidelines for repacking the printer ................................................................................................. 108
ENWW v
Appendix C Printer specifications
Physical specifications ..................................................................................................................... 110
Electrical specifications .................................................................................................................... 111
Acoustic emissions ........................................................................................................................... 112
Environmental specifications ............................................................................................................ 112
Appendix D Regulatory information
FCC compliance ............................................................................................................................... 114
Environmental product stewardship program ................................................................................... 115
Protecting the environment .............................................................................................. 115
Ozone production ............................................................................................................ 115
Power consumption ......................................................................................................... 115
Toner consumption .......................................................................................................... 115
Paper use ........................................................................................................................ 115
Plastics ............................................................................................................................ 115
HP LaserJet print supplies ............................................................................................... 115
Return and recycling instructions ..................................................................................... 116
United States and Puerto Rico ........................................................................ 116
Non-US returns ............................................................................................... 116
Paper ............................................................................................................................... 116
Material restrictions .......................................................................................................... 11 6
Disposal of waste equipment by users in private households in the European Union ... . 117
Material Safety Data Sheet (MSDS) ................................................................................ 117
For more information ....................................................................................................... 117
Declaration of Conformity statements .............................................................................................. 118
Regulatory statements ..................................................................................................................... 119
Laser safety statement .................................................................................................... 119
Canadian DOC regulations .............................................................................................. 119
Korean EMI statement ..................................................................................................... 119
Laser statement for Finland ............................................................................................. 120
Multiple returns (two to eight cartridges) ........................................ 116
Single returns ................................................................................. 116
Shipping .......................................................................................... 116
Index ................................................................................................................................................................. 121
vi ENWW

1 Product basics

This chapter provides information on the following topics:
Product features
Identify product parts
ENWW 1

Product features

The following are the standard features for this product.

Standard features

24 ppm (Letter-size), 23 ppm (A4–size)
First page out in as few as 8.5 seconds
600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology (REt) for
improved text)
FastRes 1200 (provides 1200 dpi effective output quality)
ProRes 1200 (provides fine line detail at 1200 x 1200 dpi)
50-sheet multipurpose tray (tray 1)
EconoMode
Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than
the rest of the document
32 MB RAM
3,000-page or 7,000-page print cartridge
Host-based, PCL 5e
Compatible with USB 2.0 specifications
Supported by Windows® 98 SE (PCL 5e printer driver only), Millenium Edition (Me) (PCL 5e printer
driver only), NT® 4.0 (PCL 5e printer driver only) (Parallel connection only), 2000, Server 2003 (printer drivers only), XP® 32-bit, XP 64-bit (PCL 5e printer driver only), and Vista 32-bit
Supported by Macintosh OS X v10.2.8, v10.3, v10.4 and later
On/off switch
Embedded Web server (EWS) with internal pages
26 PCL 5e fonts

Network model features

Products with the network feature include all of the standard features, except that it has an HP internal IPv6-compatible network port instead of a parallel port.
2 Chapter 1 Product basics ENWW

Identify product parts

The following figures identify the components of the product.
Figure 1-1 Network model, front view
1 Output bin
2 Print-cartridge door
3 Tray 1 (50–sheet multipurpose tray)
4 Model number
5 Tray 2 (250-sheet enclosed input tray)
6 On/off switch
7 Print-cartridge-door button
8 Control panel
Figure 1-2 Network and base models, back view
1 Straight-through output door
2 Power receptacle
3 HP internal network port (network-ready models only)
ENWW Identify product parts 3
4 USB port
5 Jam-clearing levers
6 Serial number
7 Parallel port (base model only)
4 Chapter 1 Product basics ENWW

2 Control panel

The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status.
1 Jam light: Indicates a jam in the printer
2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the
Toner light blinks.
3 Paper out light: Indicates the printer is out of paper
4 Attention light: Indicates the print cartridge door is open or other errors exist
5 Ready light: Indicates the printer is ready to print
6 Go button and light
7 Cancel button: To cancel the print job currently printing, press the Cancel button.
NOTE: See Status-light patterns on page 67 for a description of the light patterns.
ENWW 5
6 Chapter 2 Control panel ENWW

3 Connectivity

ENWW 7

Printer connections

USB and parallel connections

1. Insert the software installation CD into the computer CD-ROM drive.
2. If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
3. Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable. Refer
to the figures below.
Figure 3-1 Parallel connection
Figure 3-2 USB connection

Network connections

The Network model can connect to a network through the HP internal networking port. External network print servers are available for the non-network product model. The following list identifies what is required to add networking to any non-network product model.
8 Chapter 3 Connectivity ENWW
10/100Base-TX Networking options
HP Jetdirect en3700
HP Jetdirect 175x
HP Jetdirect ew2400
To order the print server, see
10/100 networking print servers on page 98.
Connect the printer to the network
To connect a networking-equipped product, you need the following items:
Functional wired network
CAT-5 Ethernet cable
To connect the printer to your network, perform the following steps:
1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.
2. Connect the Ethernet cable to the Ethernet port on the back of the printer.
3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the
back of the printer.
4. Confirm that the product has been assigned an IP address by printing a Configuration page: When
the printer is in the Ready state, press and hold the Go button for 5 seconds.
NOTE: To resolve network connection problems, see Network-setup problem-solving
on page 94.
Install the printer software for the network printer
To use the printer on the network, install the printer software on a computer that is connected to the network.
ENWW Printer connections 9
10 Chapter 3 Connectivity ENWW

4 Software for Windows

ENWW 11

Supported operating systems

The product comes with software for the following operating systems:
Windows® 98 SE (PCL 5e printer driver only)
Windows Me (PCL 5e printer driver only)
Windows NT 4.0 (PCL 5e printer driver only)
Windows 2000
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit) (PCL 5e printer driver only)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to
Windows XP (32-bit)
Windows XP (64-bit) (PCL 5e printer driver only)
Windows Vista (32-bit)
http://www.microsoft.com/.
12 Chapter 4 Software for Windows ENWW

Windows printer drivers

A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer.

Windows driver types

This product features a host-based driver and a PCL 5e printer driver.

Install Windows software

To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me, and XP (64-bit)
See the operating system documentation for instructions on installing a printer driver.
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-bit), and Vista (32-bit)
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar and then
click Run. Type Z:\setup (where Z is your CD drive letter), and click OK.

Configure the Windows printer driver

Use one of the following methods to open the Windows printer driver from your computer:
Operating system To change the settings for all
Windows 98 SE, Me, 2000, XP (32–bit and 64–bit), and Server 2003
print jobs until the software program is closed
1. On the File menu in the
software program, click
Print.
2. Select the name of the
printer, and then click
Properties or Preferences.
The steps can vary; this procedure is most common.
To change the print job default settings (for example, turn on Print on Both Sides by default)
1. Click Start, click Settings,
and then click Printers or Printers and Faxes.
2. Right-click the printer icon,
and then select Printing Preferences.
To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)
1. Click Start, click Settings,
and then click Printers or Printers and Faxes.
2. Right-click the printer icon,
and then select
Properties.
3. Click the Device Settings
tab.
ENWW Windows printer drivers 13

Embedded Web server (network model only)

You can use the embedded Web server to configure the printer, view status information, and obtain problem-solving information.
14 Chapter 4 Software for Windows ENWW

5 Software for Macintosh

ENWW 15

Macintosh printer drivers

A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer.

Install the Macintosh printer driver

This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3, v10.4 and later.
NOTE: USB queues are created automatically when the printer is attached to the computer.
However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. To change the queue PPD, open the Print Center or Printer Setup Utility, select the correct printer queue, and then click Show Info to open the Printer Info dialog box. In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is selected, select the correct PPD for the printer.
Use the following procedure to install the Macintosh printer driver:
1. Insert the printer CD into the CD-ROM drive and run the installer.
2. Double-click the CD icon on the desktop
3. Double-click the Installer icon.
4. Follow the instructions on the computer screen.
5. Print a test page or a page from any software program to make sure that the printer software is
correctly installed.
If installation fails, reinstall the software. If this fails, see the Late-Breaking Information section of the Install Notes. The Install Notes are located on the printer CD or at the support Web site. (See
HP Customer Care on page 105 for the Web address.)

Configure the Macintosh printer driver

Use one of the following methods to open the Macintosh printer driver from your computer:
Operating System To change the settings for all
Macintosh OS X v10.2.8, v10.3, v10.4 and later
print jobs until the software program is closed
1. On the File menu, click
Print.
2. Change the settings that
you want on the various pop-up menus.
To change the print job default settings (for example, turn on Print on Both Sides by default)
1. On the File menu, click
Print.
2. Change the settings that
you want on the various pop-up menus.
3. On the Presets pop-up
menu, click Save as and type a name for the preset.
These settings are saved in the Presets menu. To use the new settings, you must select the
To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)
1. Open Printer Setup Utility
by selecting the hard drive, clicking Applications, clicking Utilities, then double-clicking Printer
Setup Utility.
2. Click the print queue.
3. On the Printers menu,
click Show Info.
4. Click the Installable
Options menu.
16 Chapter 5 Software for Macintosh ENWW
Operating System To change the settings for all
print jobs until the software program is closed
To change the print job default settings (for example, turn on Print on Both Sides by default)
saved preset option every time you open a program and print.
To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing)
ENWW Macintosh printer drivers 17

PostScript Printer Description files (PPDs)

PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs is provided on the printer CD.
18 Chapter 5 Software for Macintosh ENWW

6 Print Media

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:
Poor print quality
Increased jams
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, test the media and make sure that it meets the requirements specified in this user guide and in HP LaserJet Printer Family Media Guide. The guidelines can be downloaded from
table on page 97 for more information about ordering the guidelines.
CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause
problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
http://www.hp.com/support/ljpaperguide/, or see Supplies and accessories
ENWW 19

Understand paper and print media use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems:
Poor print quality
Increased jams
Premature wear on the product, requiring repair
For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications
might cause problems for the product, requiring repair. This repair is not covered by the Hewlett­Packard warranty or service agreements.
20 Chapter 6 Print Media ENWW

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver
before printing.
Table 6-1 Supported paper and print media sizes
Size Dimensions Tray 1 Tray 2 Optional tray 3
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
16k 184 x 260 mm (7.24 x 10.23 inches)
16k 195 x 270 mm (7.68 x 10.63 inches)
8.5 x 13 (custom)
Custom (76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 -
216 x 330 mm (8.5 x 13 inches)
14) inches)
Table 6-2 Supported envelopes and postcards
Size Dimensions Tray 1 Tray 2 Optional tray 3
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope Monarch
Postcard 100 x 148 mm (3.94 x 5.83 inches)
98 x 191 mm (3.9 x 7.5 inches)
Double postcard
148 x 200 mm (5.83 x 7.87 inches)
ENWW Supported paper and print media sizes 21

Custom paper sizes

This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
22 Chapter 6 Print Media ENWW

Special paper or print media guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very
precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage your printer.
Media type Do Do not
Envelopes
Labels
Transparencies
Letterhead or preprinted forms
Heavy paper
Store envelopes flat.
Use envelopes where the seam
extends all the way to the corner of the envelope.
Use peel-off adhesive strips that
are approved for use in laser printers.
Use only labels that have no
exposed backing between them.
Use Labels that lie flat.
Use only full sheets of labels.
Use only transparencies that are
approved for use in laser printers.
Place transparencies on a flat
surface after removing them from the product.
Use only letterhead or forms
approved for use in laser printers.
Use only heavy paper that is
approved for use in laser printers and meets the weight specifications for this product.
Do not use envelopes that are
wrinkled, nicked, stuck together, or otherwise damaged.
Do not use envelopes that have
clasps, snaps, windows, or coated linings.
Do not use self-stick adhesives or
other synthetic materials.
Do not use labels that have wrinkles
or bubbles, or are damaged.
Do not print partial sheets of labels.
Do not use transparent print media
not approved for laser printers.
Do not use raised or metallic
letterhead.
Do not use paper that is heavier
than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Glossy or coated paper
Use only glossy or coated paper
that is approved for use in laser printers.
Do not use glossy or coated paper
designed for use in inkjet products.
ENWW Special paper or print media guidelines 23

Load media

The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam
might occur. See

Tray 1

Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays.
Clear jams on page 86 for more information.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.

Tray 2 and optional tray 3

Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
24 Chapter 6 Print Media ENWW
NOTE: When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.

Straight-through output path

Use the straight-through output path when printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. If you open the straight-through output door before printing media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through output path.
NOTE: Printed media does not stack when you use the straight-through output path. The media
drops to the surface below unless you remove each sheet as it exits the printer.

Manual feed

You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load letterhead into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. See
Configure the Macintosh printer driver on page 16 for instructions. After you have enabled manual
or feed, press the Go button to print.
ENWW Load media 25
Configure the Windows printer driver on page 13
26 Chapter 6 Print Media ENWW

7 Print tasks

This chapter provides information on the following topics:
Media type and tray loading
Print-quality settings
Manual two-sided printing
Print multiple pages on a single sheet of paper (N-up printing)
Print booklets
Print watermarks
Cancel a print job
ENWW 27

Media type and tray loading

This product has the following tray priority for feeding print media:
1. Tray 1 (if open)
2. Tray 2
3. Optional Tray 3 (if attached)
Minimum media dimensions are 76 x 127 mm (3 x 5 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches).
To obtain the best print results, change the paper size and paper type settings in the printer driver before printing.
Table 7-1 Tray 1 media information
Type is Media
Plain
Color
Preprinted
Prepunched
Recycled
Light
Envelopes
Labels Standard Up to 10 sheets Labels Side to be printed
Bond
Rough
Transparencies 4 mm (0.1 inches)
specifications
75 g/m2 (20 lb) to
2
104 g/m
60 g/m2 (16 lb) to 75 g/m
Less than 90 g/m (24 lb)
75 g/m2 (20 lb) to 104 g/m
75 g/m2 (20 lb) to 104 g/m
Monochrome Overhead
(27 lb)
2
(20 lb)
2
(27 lb)
2
(27 lb)
Media quantity Driver settings Paper orientation Output
Up to 50 sheets Plain or
Up to 50 sheets Light N/A Straight-through
2
Up to 10 envelopes Envelope Short edge
Up to 10 sheets Bond Side to be printed
Up to 10 sheets Rough Side to be printed
Up to 10 sheets Transparency Side to be printed
unspecified
N/A Straight-through
leading, flap on right side facing up
on facing up
on facing up
on facing up
on facing up
output door
output door
Straight-through output door
Straight-through output door
Straight-through output door
Straight-through output door
Straight-through output door
Heavy
Letterhead
Cardstock Up to 10 Up to 10 Cardstock Side to be printed
Shipping labels Up to 10 Up to 10 Cardstock Side to be printed
90 g/m2 (24 lb) to
2
105 g/m
75 g/m2 (20 lb) to 104 g/m
(28 lb)
2
(27 lb)
Up to 10 sheets Heavy Side to be printed
on facing up
Up to 10 sheets Letterhead Side to be printed
on facing up, top of page in first
on facing up
on facing up
Straight-through output door
Output bin
Straight-through output door
Straight-through output door
28 Chapter 7 Print tasks ENWW
Table 7-2 Tray 2 media information
Type is Media
Media quantity Driver settings Paper orientation Output
specifications
Plain
75 g/m2 (20 lb) to
2
104 g/m
(27 lb)
Up to 250 sheets Plain or
Color
Preprinted
Prepunched
Recycled
Light
60 g/m2 (16 lb) to
2
75 g/m
(20 lb)
Up to 250 sheets Light N/A Output bin
Labels Standard Less than 250
sheets
Bond
Rough
Heavy
75 g/m2 (20 lb) to
2
104 g/m
75 g/m2 (20 lb) to 104 g/m
90 g/m2 (24 lb) to 105 g/m
(27 lb)
2
(27 lb)
2
(28 lb)
Transparencies 4 mm (0.1 inch)
Monochrome
Up to 250 sheets Bond Side to be printed
Up to 250 sheets Rough Side to be printed
Less than 250 sheets
Less than 250 sheets
Overhead
Letterhead
75 g/m 104 g/m
2
(20 lb) to
2
(27 lb)
Less than 250 sheets
unspecified
N/A Output bin
Labels Side to be printed
on facing up
Straight-through output door
Output bin
on facing up
Output bin
on facing up
Heavy N/A Output bin
Transparency Side to be printed
on facing down
Letterhead Side to be printed
Straight-through output door
Normal: output bin
on facing down
Heavy: straight through output door
Table 7-3 Optional Tray 3 media information
Media type Media
specifications
Plain
75 g/m2 (20 lb) to 104 g/m
Color
Preprinted
Prepunched
Recycled
Light
60 g/m2 (16 lb) to 75 g/m
Bond
75 g/m2 (20 lb) to 104 g/m
Rough
75 g/m 104 g/m
2
(27 lb)
2
(20 lb)
2
(27 lb)
2
(20 lb) to
2
(27 lb)
Media quantity Driver settings Paper orientation Output
Up to 250 sheets Plain or
N/A Output bin
unspecified
Up to 250 sheets Light N/A Output bin
Up to 250 sheets Bond Side to be printed
Output bin
on facing up
Up to 250 sheets Rough Side to be printed
Output bin
on facing up
ENWW Media type and tray loading 29
Table 7-3 Optional Tray 3 media information (continued)
Media type Media
specifications
Heavy
90 g/m2 (24 lb) to 105 g/m
Letterhead
75 g/m 104 g/m
2
(28 lb)
2
(20 lb) to
2
(27 lb)
Media quantity Driver settings Paper orientation Output
Less than 250 sheets
Less than 250 sheets
Heavy N/A Straight-through
output door
Letterhead Side to be printed
Normal: output bin
on facing down
Heavy: straight through output door
30 Chapter 7 Print tasks ENWW

Print-quality settings

Print-quality settings affect print resolution and toner usage.
Use the following procedure to change print-quality settings:
1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers),
select the print quality setting you want to use. The following options are available:
ProRes 1200: This setting provides fine-line detail at 1200 x 1200 dpi.
FastRes 1200: This setting provides 1200 dpi effective output quality.
600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology
(REt) for improved text.
EconoMode: Text is printed with less toner. This setting is useful when you are printing drafts.
You can turn on this option independently of other print-quality settings. See
on page 62 for more information.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
Properties (driver) online Help for information about availability of features for that driver.
Configure the
EconoMode
ENWW Print-quality settings 31

Manual two-sided printing

To manually print on both sides of the paper, you must run the paper through the printer twice. You can print using either of these options:
Top output bin
Straight-through output door (for heavy media or media that curls)
NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality.
Clean the printer on page 48 for instructions if the printer becomes dirty.
See

Manual two-sided printing using the top output bin

The following sections provide instructions for the different operating systems.
Microsoft Windows
1. Close the straight-through output door.
2. Print side one of the document using tray 1.
3. After side one has printed, remove the remaining paper from tray 1 and set it aside until after you
finish the manual two-sided print job.
32 Chapter 7 Print tasks ENWW
4. Gather the printed pages, and straighten the stack.
in
v
e
n
t
5. Return the stack to tray 1 with the printed side down and the top edge toward the printer.
Mac OS X
6. Press the Go button to print side two.
1. Close the straight-through output door.
2. If Manual Duplex does not appear as a printer option, perform the following steps:
a. Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver
was installed with the Custom Install option.
b. Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing
arrow changes to a down-facing arrow, and the HP Manual Duplex & Booklet feature displays.
c. Select Print Time Filters, select HP Manual Duplex & Booklet, and click Save Settings.
d. Select Manual Duplex, and select Print on Both Sides.
3. Print the document.
4. After side one has printed, remove the remaining paper from tray 1 and set it aside until after you
finish the manual two-sided print job.
5. Gather the printed pages, and straighten the stack.
6. Return the stack to tray 1 with the printed side down and the top edge toward the printer.
7. Press the Go button on the control panel to print side two.
ENWW Manual two-sided printing 33

Manual two-sided printing using the straight-through output door

The following provides instructions for the different operating systems.
Microsoft Windows
1. Open the straight-through output door.
2. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 for instructions.
3. On the Finishing tab, select the Correct Order for Straight Paper Path check box.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that driver.
4. On the Finishing tab, select the Print On Both Sides (Manually) check box.
NOTE: If the Print On Both Sides (Manually) option does not appear, the option may be
disabled. Go to the printer Properties, select the Device Settings tab, and select Enable from the Allow Manual Duplex drop-down list to enable the option.
5. Click OK.
6. Print side one of the document from tray 1.
34 Chapter 7 Print tasks ENWW
7. Gather the printed pages, and straighten the stack.
8. Return the stack to tray 1 with the printed side facing down and the top edge toward the printer.
Mac OS X
9. Press the Go button to print side two.
1. Open the straight-through output door.
2. If Manual Duplex does not appear as a printer option, perform the following steps:
a. Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver
was installed with the Custom Install option.
b. Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing
arrow changes to a down-facing arrow, and the HP Manual Duplex & Booklet feature displays.
c. Select Print Time Filters, select HP Manual Duplex & Booklet, and click Save Settings.
d. Select Manual Duplex, and select Print on Both Sides.
e. Select Alternate output bin is open (straight through paper path).
ENWW Manual two-sided printing 35
3. Print side one of the document from tray 1.
4. Gather the printed pages, and straighten the stack.
5. Return the stack to tray 2 with the printed side down and the top edge toward the printer.
6. Press the Go button to print side two.
36 Chapter 7 Print tasks ENWW

Print multiple pages on a single sheet of paper (N-up printing)

Use N-Up printing to place multiple document pages on a single printed page.
1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2. On the Finishing tab (the Layout tab for some Mac drivers), select the desired number of pages
per sheet.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that driver.
3. If desired, use the check box for page borders and the pull-down menu to specify the order of pages
printed on the sheet.
ENWW Print multiple pages on a single sheet of paper (N-up printing) 37

Print booklets

You can print booklets on letter, legal, or A4 paper.
NOTE: This feature is not available for all Macintosh OS X versions.
1. Load paper in tray 1.
2. Close the straight-through output door.
3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 for instructions.
4. On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), click to clear the Correct
Order for Straight Paper Path check box.
5. Select the Print On Both Sides check box.
6. Select Left Edge Binding or Right Edge Binding from the Booklet Layout drop-down list.
7. Set the number of pages per sheet to 2.
8. Click OK.
9. Print the document.
10. Fold and staple the pages.
38 Chapter 7 Print tasks ENWW

Print watermarks

You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.
1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the
Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for
instructions.
2. On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark you
want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the
printer Properties (driver) online Help for information about availability of features for that driver.
ENWW Print watermarks 39

Cancel a print job

You can cancel a print job from the following locations:
Printer control panel: To cancel the print job, press and release the Cancel button on the printer
control panel.
Software application: Typically, a dialog box appears briefly on your screen, allowing you to
cancel the print job.
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there. To go to the Printer screen in Windows 98 SE, Me, 2000, or XP, click Start, click Settings, and then click Printers; or click Start and then click Printers and Faxes. Double- click the printer icon to open the window. Select your print job and click Delete.
Desktop print queue (Mac OS): For Mac OS X, open Print Center (or Printer Setup Utility
in V10.3.9), double-click the printer name, select the print job, and click Delete.
Embedded Web server: Open the printer's embedded Web server page, and click Cancel Job.
See
Embedded Web server (network model only) on page 43 for more information.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.
40 Chapter 7 Print tasks ENWW

8 Managing and maintenance

This chapter provides information on the following topics:
Printer information pages
Embedded Web server (network model only)
Replace the print cartridge
Redistribute toner
Clean the printer
Clean the pickup roller (tray 1)
Clean the pickup roller (tray 2)
EconoMode
ENWW 41

Printer information pages

You can print the following information pages.

Demo page

The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:
Press the Go button when the printer Ready light is on and no other jobs are printing.
Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.

Configuration page

The Configuration page lists current settings and properties of the printer. It also contains a status log report. To print a configuration page, do one of the following:
Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs
are printing.
Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.

Supplies Status page

You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. The Supplies Status page provides the following information:
The estimated number of pages remaining on the print cartridge
The number of pages and print jobs that have been processed
Ordering and recycling information
42 Chapter 8 Managing and maintenance ENWW

Embedded Web server (network model only)

The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server:
View device status information
Determine the remaining life on all supplies and order new ones
Set the size and type of media loaded in each tray
View and change tray configurations
View and change the printer default configuration settings
View and change network configuration
You do not need to install any software on the computer. You only need to use one of these
supported Web browsers:
Internet Explorer 6.0 (and later)
Netscape Navigator 7.0 (and later)
Firefox 1.0 (and later)
Mozilla 1.6 (and later)
Opera 7.0 (and later)
Safari 1.2 (and later)
Konqueror 3.2 (and later)
The embedded Web server works when the printer is connected to an TCP/IP-based network. The embedded Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server.
However, if you click a link on any of the pages, you must have Internet access in order to go to the site associated with the link.

Open the embedded Web server

To open the embedded Web server, type the IP address or hostname of the printer in the address field of a supported Web browser. To find the IP address, print a Configuration page at the printer by pressing and holding the Go button for 5 seconds when the Ready light is on and no other jobs are printing.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the printer: the Information tab, the Settings tab, and the Networking tab.
ENWW Embedded Web server (network model only) 43

Information tab

The Status pages group consists of the following pages.
Device Status. This page displays the status of the printer and HP supplies.
Device Configuration. This page shows the information found on the printer Configuration
page.
Supplies Status. This page shows the status of HP supplies and provides supplies part numbers.
To order new supplies, click Order Supplies in the upper-right part of the window.
Network Summary. This page shows the information found on the printer Network Summary page.

Settings tab

This tab allows you to configure the printer from your computer. If this printer is networked, always consult with the printer administrator before changing settings on this tab.
The Settings tab contains the following pages:
Paper Handling. View and change the settings for the printer's input tray.
Printing. View and change the default printer job settings.

Networking tab

Links

This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network.
Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.
Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.
Product Support. Connects to the support site for the HP LaserJet P2010 Series printer. You can
search for help regarding general topics.
44 Chapter 8 Managing and maintenance ENWW

Replace the print cartridge

1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. For
recycling information, see the inside of the print-cartridge box.
2. Remove the new print cartridge from the packaging.
3. Bend the tab on the left side of the cartridge to break it loose.
4. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to
return for recycling.
ENWW Replace the print cartridge 45
5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
6. Insert the print cartridge in the printer and close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
46 Chapter 8 Managing and maintenance ENWW

Redistribute toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.
1. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
2. To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the fabric.
3. Reinsert the print cartridge into the printer, and close the print cartridge door.
If the print is still light, install a new print cartridge. See Replace the print cartridge on page 45 for instructions.
ENWW Redistribute toner 47

Clean the printer

Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.

Clean the print-cartridge area

You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of your printed sheets.
WARNING! Before cleaning the printer, turn the printer off by unplugging the power cord, and
wait for the printer to cool.
1. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
48 Chapter 8 Managing and maintenance ENWW
2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.
3. Replace the print cartridge, and close the print-cartridge door.
4. Plug the printer in to turn it back on.
5. Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.

Clean the printer media path

If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.
ENWW Clean the printer 49
NOTE: For best results use a sheet of transparency. If you do not have any transparencies,
2
you can use copier grade media (70 to 90 g/m
(18 to 24 lb.)) with a smooth surface.
1. Make sure that the printer is idle and the Ready light is on.
2. Load the transparency in tray 1.
3. Print a cleaning page. Open the printer Properties screen (or Printing Preferences screen in
Windows 2000 and XP) and select the cleaning page.
NOTE: The cleaning process takes approximately 2 minutes. The cleaning page will stop
periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
50 Chapter 8 Managing and maintenance ENWW

Clean the pickup roller (tray 1)

If you want to clean the pickup roller for tray 1, follow these instructions:
1. Unplug the power cord from the printer, and allow the printer to cool.
2. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
ENWW Clean the pickup roller (tray 1) 51
3. Remove the pickup roller cover.
4. Press the two black retaining tabs outward until the pickup roller is released from its seat.
5. Remove the pickup roller from the printer.
52 Chapter 8 Managing and maintenance ENWW
6. Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8. Allow the pickup roller to dry completely.
9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press
the pickup roller into the pickup roller seat until the retaining tabs click.
ENWW Clean the pickup roller (tray 1) 53
10. Replace the pickup roller cover.
11. Reinstall the print cartridge, and close the print-cartridge door.
12. Plug the printer in to turn it back on.
13. Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.
54 Chapter 8 Managing and maintenance ENWW

Clean the pickup roller (tray 2)

If you want to clean the pickup roller for tray 2, follow these instructions:
1. Unplug the power cord from the printer, and allow the printer to cool.
2. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
ENWW Clean the pickup roller (tray 2) 55
3. Remove tray 2.
4. Place the printer on the work surface with the front of the printer facing up.
56 Chapter 8 Managing and maintenance ENWW
5. Pull the white tabs outward, and rotate the tabs up.
6. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
ENWW Clean the pickup roller (tray 2) 57
7. Slide the pickup roller assembly to the right, and remove the left end cap.
8. Remove the pickup roller.
58 Chapter 8 Managing and maintenance ENWW
9. Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
10. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
11. Allow the pickup roller to dry completely.
12. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that
has the notches in the shaft) into the right slot (2).
ENWW Clean the pickup roller (tray 2) 59
13. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab
downward into position.
14. Rotate the shaft until the notches engage and the shaft clicks into place.
15. Push the right tab to the left, and rotate the tab downward into position.
16. Place the printer on the work surface with the top of the printer facing up.
17. Close the automatic two-sided path door.
60 Chapter 8 Managing and maintenance ENWW
18. Reinstall the print cartridge, and close the print-cartridge door.
19. Plug the printer in to turn it back on.
20. Verify printer functionality by printing a demo page. To print a demo page, press the Go button
when the Ready light is on and no other jobs are printing.
ENWW Clean the pickup roller (tray 2) 61

EconoMode

EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if toner supply remains in the cartridge.
1. To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000 and XP).
Configure the Windows printer driver on page 13 or Configure the Macintosh printer driver
See
on page 16 for instructions.
2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers),
select the EconoMode checkbox.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
Properties (driver) online Help for information about availability of features for that driver.
62 Chapter 8 Managing and maintenance ENWW

9 Problem solving

This chapter provides information on the following topics:
Finding the solution
Status-light patterns
Common Macintosh problems
Media problem solving
Printed page is different than what appeared on screen
Printer software problems
Improve print quality
Clear jams
Network-setup problem-solving
ENWW 63

Finding the solution

You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

Is the printer plugged into a power outlet that is known to work?
Is the on/off switch in the on position?
Is the print cartridge properly installed? See
Is paper properly loaded in the input tray? See
Yes If you answered yes to the questions above, go to Step 2: Is
No If the printer will not turn on, Contact HP support

Step 2: Is the Ready light on?

Verify that the Ready light (1) is illuminated on the control panel.
Replace the print cartridge on page 45.
Load media on page 24.
the Ready light on? on page 64.
on page 66.
Yes Go to Step 3: Can you print a demo page? on page 65.
No If the control panel lights do not look like the picture above,
see
Status-light patterns on page 67.
If you are unable to resolve the problem,
HP support on page 66.
Contact
64 Chapter 9 Problem solving ENWW

Step 3: Can you print a demo page?

Press the Go button when the device Ready light is on and no other jobs are printing to print a demo page.
Yes If the demo page printed, go to Step 4: Is the print quality
acceptable? on page 65.
No If no paper came out, see Media problem solving
on page 77.
If you are unable to resolve the problem,
HP support on page 66.

Step 4: Is the print quality acceptable?

Yes If the print quality is acceptable, go to Step 5: Is the printer
No If the print quality is poor, see Improve print quality
communicating with the computer? on page 65.
on page 82.
Verify that the print settings are correct for the media you are using. See information about adjusting the settings for various types of media.
If you are unable to resolve the problem,
HP support on page 66.
Media type and tray loading on page 28 for

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.
Contact
Contact
Yes If the document prints, go to Step 6: Does the printed page look
No If the document does not print, see Printer software
like you expected? on page 65.
problems on page 81.
If you are using a Macintosh computer, see
Macintosh problems on page 74.
If you are unable to resolve the problem,
HP support on page 66.
Contact
Common

Step 6: Does the printed page look like you expected?

Yes The problem should be resolved. If it is not resolved, Contact
No See Printed page is different than what appeared on screen
ENWW Finding the solution 65
HP support on page 66.
on page 79.
If you are unable to resolve the problem,
HP support on page 66.
Contact

Contact HP support

In the United States, see
In other locations, see
http://www.hp.com/go/support/ljP2010series for support.
http://www.hp.com/.
66 Chapter 9 Problem solving ENWW

Status-light patterns

Table 9-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 9-2 Control-panel light messages
Light status State of the printer Action
Initialization/Startup
While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Reconfiguration Initialization
During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state.
Job Cancel
After the cancellation process has been completed, the printer returns to the Ready state.
During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect.
ENWW Status-light patterns 67
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Ready
The printer is ready with no job activity.
Processing Data
The printer is processing or receiving data.
To print a Configuration page, press and hold the Go button for 5 seconds while the device Ready light is on and no other jobs are printing.
To cancel the current job, press the
Cancel button.
68 Chapter 9 Problem solving ENWW
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Manual Feed or Continuable Error
This state can be reached in the following circumstances:
Manual feed
General continuable error
Memory configuration error
Personality/Job related error
Attention
The print-cartridge door is open.
To recover from the error and print whatever data is possible, press the Go button.
If the recovery is successful, the printer goes to the Processing Data state and completes the job.
If the recovery is unsuccessful, the printer returns to the Continuable Error state.
Close the print-cartridge door.
ENWW Status-light patterns 69
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Fatal Error
Accessory Error To display additional error information,
Turn off the printer, wait 10
seconds, and turn on the printer.
If you are unable to resolve the
problem,
on page 66.
press the Go button. The light pattern changes. For more information about the light pattern now displayed, see
9-3 Accessory error indicators on page 73. When you release the Go
button, the printer returns to the initial Accessory Error state.
Contact HP support
Table
70 Chapter 9 Problem solving ENWW
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Toner Low
The Go, Ready, and Attention lights act independently of the Toner Low state.
Toner Missing
The print cartridge has been removed from the printer.
Order a new print cartridge and have it ready. See
table on page 97.
Reinsert the print cartridge in the printer.
Supplies and accessories
ENWW Status-light patterns 71
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Jam Clear the jam. See Clear jams
on page 86.
72 Chapter 9 Problem solving ENWW
Table 9-2 Control-panel light messages (continued)
Light status State of the printer Action
Paper Out Load paper or other media.
Paper Mount
The loaded paper or other media is not supported.
Load acceptable paper or other media.
Print Media on page 19.
See
Press the Go button to override the condition.
Table 9-3 Accessory error indicators
Accessory error Attention light Ready light Go light
DIMM slot incompatible error Off Off On
ENWW Status-light patterns 73

Common Macintosh problems

This section lists problems that can occur when using Mac OS X.
Table 9-4 Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
The printer software might not have been installed or was installed incorrectly.
The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.
Cause
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous or Bonjour is
Solution
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software. See the Getting Started Guide for instructions.
Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.
Solution
and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
selected, depending on the type of connection that exists between the printer and the computer.
The wrong printer name, IP address, or Rendezvous or Bonjour host name is being used.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
The printer software might not have been installed or was installed incorrectly.
Print a configuration page to check the printer name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.
Solution
and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software. See the Getting Started Guide for instructions.
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Table 9-4 Problems with Mac OS X (continued)
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name or IP address is being used. Another printer with the same or similar name, IP address, or Rendezvous or Bonjour host name might have received your print job.
Solution
Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.
and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
Solution
Print a configuration page to check the printer name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.
You are unable to print from a third-party USB card.
Cause
This error occurs when the software for USB printers is not installed.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
This problem is caused by either a software or a hardware component.
Solution
When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.
Solution
Software troubleshooting
Check that your Macintosh supports USB.
Verify that your Macintosh operating system is Mac OS X v10.2
or later.
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
Check that the printer is turned on.
Verify that the USB cable is connected correctly.
Check that you are using the appropriate high-speed USB cable.
ENWW Common Macintosh problems 75
Table 9-4 Problems with Mac OS X (continued)
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE: The iMac keyboard is a nonpowered USB
hub.
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Media problem solving

The following problems with media cause print-quality deviations, jamming, or damage to the printer.
Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too
heavy or too smooth, or it is embossed or from a faulty paper lot.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
The paper has variability from one side to the other.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain construction
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to printer The paper has cutouts or perforations. Use paper that is free of cutouts or
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.
wrapping.
Turn the paper over.
Open the rear output bin, or use long­grain paper.
perforations.
laser printers.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Open the rear output bin, or use long­grain paper.
Print is skewed (crooked). The media guides might be incorrectly
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
The printer does not pull media from the media input tray.
The printer does not pull media from media input tray when using the automatic two-sided printing feature.
adjusted.
The media might be wrinkled, folded, or damaged.
The printer might be in manual-feed mode.
The pickup roller might be dirty or damaged.
The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
The automatic two-sided printing media­size selector is not set to the correct page size.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
See
Load media on page 24.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
Verify that the printer is not in manual feed mode and print your job again.
Contact HP Customer Care. See
HP Customer Care on page 105 or the
support flyer that came in the box.
Adjust the paper-length adjustment control to the correct length.
Push in the media selector for letter/ legal-size media. Pull out the media-size selector for A4–size media. See
product parts on page 3 for the location
Identify
ENWW Media problem solving 77
Problem Cause Solution
of the automatic two-sided printing media-size selector.
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Printed page is different than what appeared on screen

Choose the item that best describes the problem:
Garbled, incorrect, or incomplete text on page 79
Missing graphics or text, or blank pages on page 79
Page format is different than on another HP LaserJet printer on page 80
Graphics quality on page 80

Garbled, incorrect, or incomplete text

The wrong printer driver might have been selected when the software was installed. Make sure
that the correct print driver is selected in the printer Properties.
If a specific file prints garbled text, there might be a problem with that specific file. If a specific
application prints garbled text, there might be a problem with that application. Make sure that the appropriate printer driver is selected.
There might be a problem with your software application. Try printing from another software
application.
The USB cable might be loose or defective. Try the following:
Disconnect the cable and reconnect it at both ends.
Try printing a job that you know works.
If possible, attach the cable and printer to another computer, and try printing a job that you
know works.
Try using a new USB 2.0 cable that is 3 m (10 ft) or less. See
table on page 97.
Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the
cable for damage. Reconnect the cable, making sure that the connections are tight. Make sure that the printer is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the printer. These devices can sometimes interfere with communication between the computer and the printer. Restart the printer and the computer.

Missing graphics or text, or blank pages

Make sure that your file does not contain blank pages.
The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab
on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge. See
Replace the print cartridge on page 45 for instructions. To check the printer, print a demo page
by pressing the Go button when the Ready light is on and no other jobs are printing.
The graphic settings in the printer Properties might not be correct for the type of job that you are
printing. Try a different graphic setting in the printer Properties. See
driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.
Supplies and accessories
Configure the Windows printer
Clean the printer, particularly the contacts between the print cartridge and the power supply.
ENWW Printed page is different than what appeared on screen 79

Page format is different than on another HP LaserJet printer

If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:
Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of which HP LaserJet printer you use to print them.
Change the resolution, paper size, font settings, and other settings. See
printer driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary. See
driver on page 13 or Configure the Macintosh printer driver on page 16 for more information.
NOTE: Some resolution may be lost when converting from one graphics format to another.
Configure the Windows
Configure the Windows printer
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Printer software problems

Table 9-5 Printer software problems
Problem Solution
The printer icon is not visible in the Printer folder
An error message was displayed during the software installation
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer, and then click Uninstall. Install the printer software from the CD-ROM.
NOTE: Close any applications that are
running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
Try plugging the USB cable into a different USB port on
the PC.
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer, and then click Uninstall. Install the printer software from the CD-ROM.
NOTE: Close any applications that are
running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.
Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.
If necessary, run the Disk Defragmenter, and reinstall the
printer software.
The printer is in Ready mode, but nothing prints
Print a Configuration page from the control panel of the
printer, and verify the printer functionality.
Verify that all of the cables are properly seated and within
specifications. This includes the USB, network, and power cables. Try a new cable.
ENWW Printer software problems 81

Improve print quality

This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.

Light print or faded

Toner specks

The print cartridge is nearing end of life.
The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too rough).
If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer Properties.
The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too rough).

Dropouts

The printer might need to be cleaned.
A single sheet of media might be defective. Try reprinting
the job.
The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or brand of media.
The print cartridge might be defective.
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Vertical lines

Gray background

The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge.
Make sure that tray 1 is in place.
Change the media to a lighter basis weight.
Check the printer's environment. Very dry (low humidity)
conditions can increase the amount of background shading.
Install a new HP print cartridge.

Toner smear

Loose toner

If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth.
Check the media type and quality.
Try installing a new HP print cartridge.
The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
Clean the inside of the printer.
Check the media type and quality.
Try installing a new HP print cartridge.
In your printer driver, make sure the appropriate media
type is selected.
Plug the printer directly into an AC outlet instead of into a
power strip.
ENWW Improve print quality 83

Vertical repetitive defects

Misformed characters

The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new HP print cartridge.
The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably correct itself after a few more printed pages.
In your printer driver, make sure the appropriate media
type is selected.
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different media.
If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative.

Page skew

Curl or wave

Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the media stack.
The input bin might be too full.
Check the media type and quality.
Check the media type and quality. Both high temperature
and high humidity cause media to curl.
The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
Open the straight-through output door and try printing
straight through.
The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a
84 Chapter 9 Problem solving ENWW

Wrinkles or creases

Toner scatter outline

lower fuser temperature, such as transparencies or light media.
Make sure that media is loaded properly.
Check the media type and quality.
Open the straight-through output door and try printing
straight through.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the envelope, and try printing again.
If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type.
Turn over the stack of media in the tray.
Use media that is designed for laser printers.
ENWW Improve print quality 85

Clear jams

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See information.
The following are some of the causes of media jams:
Status-light patterns on page 67 for more
The input trays are loaded improperly or too full. See
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
The media does not meet HP specifications. See
on page 21 for more information.
The printer might need to be cleaned to remove paper dust and other particles from the paper path.
See
Clean the printer on page 48 for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects is not covered by the warranty.

Print-cartridge area

To clear a jam in the print-cartridge area, perform the following steps:
1. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
Load media on page 24 for more information.
Supported paper and print media sizes
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
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2. Open the straight-through output door.
3. Pull down the green pressure-release levers.
4. With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
ENWW Clear jams 87
5. Replace the print cartridge, and close the print-cartridge door.

Input trays

To clear a jam in the input trays, perform the following steps:
1. Open the straight-through output door.
2. Pull down the green pressure-release levers.
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3. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
4. With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
5. Insert the print cartridge in the printer and close the print-cartridge door.
ENWW Clear jams 89
6. Open tray 2.
7. With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the
upper media guide. Carefully pull the media up and out of the printer.
9. Close tray 2.

Output bin

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
ENWW Clear jams 91

Straight-through output path

To clear a jam in the straight-through output path, perform the following steps:
1. Open the straight-through output door.
2. Pull down the green pressure-release levers.
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