HP P1102w User Manual

LaserJet Professional P1100 Printer series

User Guide

www.hp.com/support/ljp1100series

HPLaserJetProfessionalP1100Printer
series

User Guide

Copyright and License

Trademark Credits

©Copyright2015 HPDevelopment Company,
L.P.

Reproduction, adaptation, or translation
withoutpriorwritten permissionis prohibited,
exceptasallowedunderthecopyrightlaws.

The information contained herein is subject to
change without notice.

The only warranties for HP products and
servicesareset forth in theexpress warranty
statements accompanying such products and
services.Nothinghereinshouldbeconstrued
as constituting an additional warranty. HP shall
notbe liablefor technicalor editorial errors or
omissions containedherein.

Edition 2, 12/2016

Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript®aretrademarks of AdobeSystems
Incorporated.

Apple and the Apple logo are trademarks of
AppleComputer, Inc.,registered inthe U.S. and
othercountries.iPodis a trademarkof Apple
Computer,Inc. iPodisforlegalorrightholder­authorizedcopyingonly.Don't stealmusic.

Microsoft®,Windows®,Windows®XP,and
WindowsVista®areU.S.registeredtrademarks
of MicrosoftCorporation.

UNIX®isa registeredtrademark ofTheOpen
Group.

Conventions used in this guide

TIP:

Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicateproceduresthatyou shouldfollowto avoidlosingdata ordamagingthe

product.

WARNING!

catastrophiclossofdata,orextensivedamagetotheproduct.

Warnings alert you to specific procedures that you should follow to avoid personal injury,

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iii

iv Conventionsusedinthisguide ENWW

Table of contents

1 Product basics

2 Software for Windows

.......................................................................................................................................................................

Product comparison

Environmentalfeatures.........................................................................................................................................

Productfeatures.....................................................................................................................................................

Productviews

Front andleft side view........................................................................................................................

Backview.............................................................................................................................................

Serialnumberandproductnumberlocation

Control-panellayout............................................................................................................................

Supported operating systems for Windows

Supportedprinter-driversforWindows..............................................................................................................

Priority forprint settings

Change printer-driver settings for Windows

RemovesoftwareforWindows...........................................................................................................................

Usethe uninstallutility toremove Windowssoftware.....................................................................

UsetheWindowsControlPaneltoremovesoftware.......................................................................

Supportedutilities(wirelessmodelsonly)..........................................................................................................

Embedded Webserver

................................................................................................................................................................

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3 Use the product with Mac

Software forMac..................................................................................................................................................

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..................................................................................................................................................

Supported operating systems for Macintosh

Supportedprinterdrivers forMacintosh...........................................................................................

RemovesoftwareforMac

Priority for printsettings for Mac.......................................................................................................

Changeprinter-driversettingsforMacintosh..................................................................................

SoftwareforMac computers

HPPrinter Utility forMac.................................................................................................

Installsoftware forMac computersona wirelessnetwork...........................................

.................................................................................................................

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v

SupportedutilitiesforMac(wirelessmodelsonly)

Embedded Webserver

Printwith Mac.......................................................................................................................................................

Create and use printing presets in Macintosh
Resizedocumentsorprint onacustom papersize

Printa coverpage..............................................................................................................................

Printmultiple pagesononesheet ofpaperin Macintosh................................................................

Printon bothsides (duplex)

Printon bothsides manually...........................................................................................

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4 Connect the product

Supported network operating systems (wireless models only)

USBconnection

CDinstallation

Network connection (wireless models only)

Supportednetwork protocols...........................................................................................................

Installtheproduct ona wirelessnetwork withthesoftwareCD
Turn offthe product wirelessunit

Configurethe networkproduct.........................................................................................................

5 Paper and print media

Understandpaperandprintmediause...............................................................................................................

Specialpaperorprintmediaguidelines

Changethe printdrivertomatchthe mediatypeand size
Supported paper sizes
Supportedpapertypesandtraycapacity

Supportedpaperand printmediatypes

Trayandbin capacity.........................................................................................................................

Paperorientation forloadingtrays

Loadpaper trays..................................................................................................................................................

Priority feed slot.................................................................................................................................

Input tray

...........................................................................................................................................................

...................................................................................

.....................................................................................................................................................................

....................................................................................................................................

....................................................................................................................

......................................................

.....................................................................................................

UsetheWirelessConfigurationutility

Restoredefaultwirelesssettings...................................................................................

Vieworchange networksettings....................................................................................

Setorchangethenetworkpassword

IPaddress........................................................................................................................

Linkspeed setting...........................................................................................................

........................................................................................................................................................

..............................................................................................................

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...........................................................................................................

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Trayadjustment forshortmedia(base modelsonly)....................................................

............................................................................

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6 Print tasks

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Cancela printjob

Printwith Windows...............................................................................................................................................

..................................................................................................................................................

Stopthe currentprint jobfromthe controlpanel(wirelessmodels only).......................................

Stopthe current print jobfrom the software program.....................................................................

OpentheWindowsprinterdriver......................................................................................................

Gethelp for anyprintoptionwith Windows......................................................................................

Changethenumberofprint copieswithWindows...........................................................................

Printcolored textas blackwithWindows.........................................................................................

SavecustomprintsettingsforreusewithWindows........................................................................

Usea printingquick set...................................................................................................

Createacustomprintingquickset.................................................................................

Improveprintquality withWindows..................................................................................................

Selectapagesize............................................................................................................

Selectacustompagesize............................................................................

Selecta papertype..........................................................................................................

Selecttheprint resolution...............................................................................................

Print thefirst orlast page ondifferentpaperwith Windows............................................................

Scaleadocument tofitpage sizewithWindows..............................................................................

Addawatermarktoa documentwithWindows

Printonboth sides(duplex)withWindows.......................................................................................

Manuallyprint onbothsides(duplex)............................................................................

Createabooklet withWindows

Printmultiple pagespersheet withWindows..................................................................................

SelectpageorientationwithWindows.............................................................................................

UseHPePrint

.....................................................................................................................................

Use HPCloud Print

Use HP Direct Print (wireless models only)

UseAirPrint

......................................................................................................................

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7 Manage and maintain the product

Printtheinformationpages.................................................................................................................................

Configuration page

Suppliesstatuspage.........................................................................................................................

Demopage.........................................................................................................................................

UsetheHPEmbeddedWebServer (wirelessmodelsonly)

Open theHP EmbeddedWeb Serverby usinga network connection

HPEmbeddedWeb Serversections

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....................................................................................................................................

...........................................................................................................................................

Information tab................................................................................................................

Settings tab......................................................................................................................

Networking tab

.................................................................................................................................

Links

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Economysettings

Auto-Off mode...................................................................................................................................

PrintwithEconoMode.......................................................................................................................

Managesuppliesand accessories

Check and ordersupplies

Replacement instructions

Cleantheproduct.................................................................................................................................................

Cleanthe pickuproller.......................................................................................................................

Cleanthepaperpath.........................................................................................................................

Cleantheprint-cartridgearea...........................................................................................................

Cleanthe exterior..............................................................................................................................

Productupdates...................................................................................................................................................

................................................................................................................................................

.....................................................................................................................................

................................................................................................................................

Print-cartridge storage...................................................................................................

HPPolicyonnon-HPprintcartridges.............................................................................

HPfraudhotlineand Website.........................................................................................

Recycle supplies

Redistribute toner...........................................................................................................

Replacetheprint cartridge..............................................................................................

Replacethepickuproller................................................................................................

Replace the separation pad

...........................................................................................................................

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8 Solve problems

Solvegeneralproblems.......................................................................................................................................

Interpret control-panel lightpatterns.................................................................................................................

Clearjams.............................................................................................................................................................

Solve paper-handling problems

Solveimage-qualityproblems............................................................................................................................

...................................................................................................................................................................

Troubleshooting checklist

Factorsthat affectproductperformance.........................................................................................

Common causes of jams

Jamlocations.....................................................................................................................................

Clear jamsfrom theinputtray...........................................................................................................

Clearjamsfrom theoutputareas......................................................................................................

Clearjams frominsidethe product...................................................................................................

Solverepeatedjams..........................................................................................................................

Changethejamrecoverysetting......................................................................................................

Imagedefectexamples.....................................................................................................................

Light print orfaded..........................................................................................................

Tonerspecks...................................................................................................................

Dropouts..........................................................................................................................

Verticallines....................................................................................................................

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Gray background

Tonersmear....................................................................................................................

Loosetoner......................................................................................................................

Verticalrepetitive defects...............................................................................................

Misformed characters

Pageskew........................................................................................................................

Curlor wave.....................................................................................................................

Wrinklesorcreases.........................................................................................................

Tonerscatteroutline.......................................................................................................

Moisture...........................................................................................................................

Optimizeandimprove imagequality................................................................................................

Changeprintdensity.......................................................................................................

Solve performance problems

Solveconnectivityproblems...............................................................................................................................

Solve direct-connect problems

Solvewirelessproblems...................................................................................................................

Solveproductsoftwareproblems.......................................................................................................................

Solve common Windows problems
Solve commonMacintosh problems

.............................................................................................................................................

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Appendix A Supplies and accessories

Order parts, accessories, andsupplies

Partnumbers........................................................................................................................................................

Paper-handlingaccessories

Printcartridges..................................................................................................................................

Cables and interfaces

Appendix B Service and support

HPlimitedwarranty statement.........................................................................................................................

UK,Ireland,andMalta.....................................................................................................................

Austria, Belgium, Germany, andLuxemburg
Belgium, France, andLuxemburg

Italy...................................................................................................................................................

Spain................................................................................................................................................

Denmark..........................................................................................................................................

Norway.............................................................................................................................................

Sweden............................................................................................................................................

Portugal............................................................................................................................................

Greeceand Cyprus

Hungary...........................................................................................................................................

CzechRepublic

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Slovakia

Poland..............................................................................................................................................

Bulgaria............................................................................................................................................

Romania...........................................................................................................................................

BelgiumandtheNetherlands.........................................................................................................

Finland.............................................................................................................................................

Slovenia...........................................................................................................................................

Croatia..............................................................................................................................................

Latvia................................................................................................................................................

Lithuania..........................................................................................................................................

Estonia.............................................................................................................................................

Russia..............................................................................................................................................

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
HP policy onnon-HP supplies

HPanticounterfeit Website...............................................................................................................................

Datastoredon thetoner cartridge....................................................................................................................

EndUserLicenseAgreement
Customer self-repair warranty service

Customersupport..............................................................................................................................................

...........................................................................................................................................

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118
119

Appendix C Specifications

Physical specifications
Power consumption, electrical specifications, and acoustic emissions
Environmental specifications

Appendix D Environmental product stewardship program

Protectingthe environment...............................................................................................................................124

Ozone production

Powerconsumption........................................................................................................................................... 124

Tonerconsumption............................................................................................................................................124

Paperuse........................................................................................................................................................... 125

Plastics............................................................................................................................................................... 125

HP LaserJet print supplies

Paper.................................................................................................................................................................. 125

Materialrestrictions........................................................................................................................................... 125

Disposal of waste equipment by users (EU and India)
Electronic hardware recycling

Brazilhardwarerecyclinginformation..............................................................................................................126

Chemicalsubstances
Product Power Data per European UnionCommission Regulation 1275/2008

Restriction on Hazardous Substancesstatement (India)

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Restriction on Hazardous Substancesstatement (Turkey)
Restriction on Hazardous Substances statement (Ukraine)
SubstancesTable(China)
SEPAEcolabelUserInformation(China)

Theregulation ofthe implementationon Chinaenergylabel forprinter,fax,andcopier...............................128

MaterialSafetyData Sheet(MSDS)
EPEAT

...........................................................................................................................................................................................

Formoreinformation......................................................................................................................................... 128

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128

Appendix E Regulatory information

Declaration of Conformity (HPLaserJetProfessional P1102, P1102s, P1106, P1108, andP1109)

Declaration of Conformity (HP LaserJetProP1102w and P1109w)

Regulatorystatements......................................................................................................................................

FCCregulations

Canada-IndustryCanadaICES-003ComplianceStatement
VCCIstatement(Japan)
EMCstatement (Korea)

Powercordinstructions..................................................................................................................

Power cordstatement (Japan)

Lasersafety.....................................................................................................................................

Laserstatement forFinland............................................................................................................

GSstatement (Germany)

EurasianConformity (Belarus,Kazakhstan,Russia)

Additionalstatements forwirelessproducts....................................................................................................

FCC compliancestatement—United States

Australiastatement.........................................................................................................................

BrazilANATEL statement
Canadian statements

Exposureto RadioFrequency Radiation(Canada)
European Unionregulatory notice

Noticeforuse inRussia...................................................................................................................

Mexicostatement............................................................................................................................

Taiwanstatement............................................................................................................................

Koreanstatement............................................................................................................................

Vietnam Telecom wired/wireless marking for ICTQC Typeapproved products

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Index

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xii ENWW

1 Product basics

●

Product comparison

●

Environmental features

●

Product features

●

Product views

ENWW

1

Product comparison

Tray

Duplexing

Duplexing

HP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series

●

Speed:Up to 18 A4pages perminute (ppm),19letter-size
ppm

●

●

●

: 150-sheetinput tray

Connectivity: Hi-Speed USB 2.0 port

: Manual duplexing(usingthe printerdriver)

●

Speed:18 A4pages per minute(ppm),19 letter-sizeppm

●

Trays:150-sheet main-input trayand10-sheet priority
input slot

●

Connectivity

wireless networking

●

: Hi-Speed USB 2.0 port and 802.11b/g

: Manual duplexing(using the printerdriver)

Environmental features

Recycling

Energysavings

Duplex

HPSmartWebPrinting

Reduce waste by using recycledpaper.

Recycle print cartridges by using the HP return process.

Save energy with productAuto-Off mode.

Save paper by using the manual duplex printing setting.

Use HPSmart Web Printing to select,store, and organizetext and graphicsfrom multiple Web pages and
then edit and print exactly what you see onscreen. It gives you the control you need for printing
meaningful informationwhile minimizingwaste.

Download HP Smart Web Printing from this Web site: www.hp.com/go/smartweb.

2 Chapter 1 Product basics

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Product features

Benefit Supporting features

Excellent print quality ● Genuine HP print cartridge.

●

FastRes 600 setting provides 600 dots per inch (dpi) effective print quality. FastRes 1200 setting
provides 1,200 dpi effective printquality.

●

Adjustable settings to optimize print quality.

Supported operating
systems

Ease of use ● The print cartridge is easyto install.

Flexible paper handling ● A 10-sheetpriority input slot(wireless modelsonly)

Interface connections ● Hi-Speed USB 2.0 port

Energy savings ● Afterauser-specifiedtime,theAuto-Offfeatureautomaticallyconserveselectricityby

●

Windows Vista (32-bit and 64-bit)

●

Windows XP (32-bit and 64-bit)

●

Windows 7

●

Windows Server 2003 (32-bit and 64-bit)

●

Windows Server 2008 (32-bit and 64-bit)

●

Mac OS X v10.4, v10.5, v10.6

●

Convenientaccess to theprint cartridge andtothe paper path throughthe print-cartridge door.

●

Paper tray can be adjustedwith onehand.

●

A 150-sheet(75 g/m2(20 lb) paper) input tray.

●

A 125-sheet(75 g/m2(20 lb) paper) output bin.

●

Manual duplexing (two-sided printing).

●

802.11b/g wireless networking (wireless models only)

substantiallyreducing power consumptionwhen theproduct isnot printing.

Economical printing ● N-upprinting(printingmorethanonepageona sheet)and themanualtwo-sidedprinting

Supplies management ● Authentication for genuine HPprint cartridges.

Accessibility ● The onlineuser guide is compatiblewith text screen-readers.

Security ● Kensington lock receptacle on the back of theproduct.

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features savepaper.

●

EconoMode printer driver featuresaves toner.

●

Easy ordering for replacement supplies.

●

Suppliesstatuspageshowsestimatedtonerlevelintheprintcartridge.Not availablefornon-HP
supplies.

●

All doors and coverscan beopened by using one hand.

Product features

3

Product views

Front and left side view

7

6

1

Output bin

1

2

3

5 4

2

Foldable output tray extension

3

Input tray

4

Short media extender tool

5

Power button

6

Print-cartridge door lift-tab

7

Control panel

4

Chapter 1 Product basics

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7

6

1

Output bin

2

Foldable output tray extension

3

Priority input slot

4

Main input tray

5

Power button

1

2

3

5

4

6

Print-cartridge door lift-tab

7

Control panel

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Product views

5

Back view

1

3

1

USB port

2

Power connector

3

Kensington lock

Serial number and product number location

The label that contains the product number and serial number is on the rear of the product.

2

6

Chapter 1 Product basics

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Control-panel layout

NOTE:

See Interpretcontrol-panel lightpatterns onpage 72 for adescription ofwhatthe light patterns

mean.

1

2

1

Attention light: Indicatesthat theprint cartridgedoor is open or othererrors exist.

2

Ready
blinks.

light:Whentheproductisreadyto print, theready light is on.Whentheproductisprocessingdata,thereadylight

1

2

3

4

5

1

Wireless
feature.

2

Wirelesslight:Whentheproductissearchingforanetwork,thewirelesslightblinks.Whentheproductisconnectedtoa
wireless network, thewireless light ison.

3

Attention light: Indicatesthat theprint cartridgedoor is open or othererrors exist.

4

Ready
blinks.

5

Cancel
configuration page.

button: To detect wireless networks, press the wireless button. This button also enables and disables the wireless

light:Whentheproductisreadyto print, theready light is on.Whentheproductisprocessingdata,thereadylight

button:To canceltheprintjob,pressthecancelbutton.Press andhold the button for 5 seconds to print a

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Product views

7

8

Chapter 1 Product basics

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2 Software for Windows

●

Supported operating systems for Windows

●

Supported printer-drivers for Windows

●

Priority for print settings

●

Change printer-driver settings for Windows

●

Remove software for Windows

●

Supported utilities (wireless models only)

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9

Supported operating systems for Windows

The product comes with software for the following Windows® operating systems:

●

Windows Vista (32-bit and 64-bit)

●

Windows XP (32-bit and 64-bit)

●

Windows 7

●

Windows Server 2003 (32-bit and 64-bit)

Formore informationabout upgradingfrom Windows2000Serverto WindowsServer 2003,using
Windows Server 2003 Point and Print, orusingWindowsServer 2003 Terminal Services and Printing, go
to www.microsoft.com.

●

Windows Server 2008 (32-bit and 64-bit)

Supported printer-drivers forWindows

Theproduct comeswith softwareforWindowsthat allowsthe computertocommunicatewith theproduct.
Thissoftwareiscalledaprinterdriver.Printerdriversprovideaccesstoproductfeatures,suchasprintingon
custom-sized paper, resizing documents, and inserting watermarks.

NOTE: Themostrecent driversareavailableat www.hp.com/support/ljp1100series. Dependingonthe

configurationofWindows-based computers,theinstallationprogramfortheproductsoftwareautomatically
checksthecomputerforInternetaccessin ordertoobtainthelatestdrivers.

InadditiontotheprinterdriverthatisinstalledfromtheproductCD,theXMLPaperSpecification(XPS)driver
is available for download from the Web.

10 Chapter2 SoftwareforWindows

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Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE:

●

●

●

●

The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: ClickPage Setup or a similar command on the File menuofthe program you
are working in to open this dialog box. Settings changed here override settings changed anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you
areworking intoopen thisdialog box.Settings changedinthe Printdialog boxhavea lowerpriorityand
usually do not override changes made in the

Printer Properties dialog box (printer driver)

printer driver.Settings changedin thePrinter Propertiesdialog boxusually donot overridesettings
anywhere else inthe printing software. You can changemost of theprint settings here.

Default printer driver settings

print jobs, unless settings are changed inthePage Setup, Print, or Printer Properties dialog boxes.

: The default printer driversettings determine thesettings used in all

Page Setup

: Click

dialog box.

Properties

in the

Print

dialog box to open the

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Priority for printsettings 11

Change printer-driver settings for Windows

2.

Select

the

driver,

and

then

click

,

2.

2.

Change the settings for all print jobs
until the software program is closed

1.

Onthe File menuin thesoftware
program, clickPrint.

PropertiesorPreferences

Thestepscanvary;thisprocedureismost
common.

.

Change the default settingsforallprint
jobs

1.

WindowsVista and Windows7: Click
Start, click Control Panel, and then
in the category for Hardware and
Sound clickPrinter.

-or-

Windows XP, Windows Server 2003,
and Windows Server 2008 (using the
default Start menu view): Click Start
and then click Printers and Faxes.

-or-

Windows XP,WindowsServer 2003,
and Windows Server 2008 (using the
Classic Startmenu view)

click

Settings

, and then click

Printers

.

Right-clickthedrivericon,andthen
select Printing Preferences.

:Click

Start

Change the product configuration
settings

1.

WindowsVista and Windows7: Click
Start, click Control Panel, and then
in the category for Hardware and
Sound clickPrinter.

-or-

Windows XP, Windows Server 2003,
and Windows Server 2008 (using the
default Start menu view): Click Start,
and then click Printers and Faxes.

-or-

Windows XP,Windows Server 2003,
and Windows Server 2008 (using the

,

Classic Start menu view)

click

Settings

, and then click

Printers

.

Right-clickthedrivericon,andthen
select Properties.

3.

Click the Device Settings tab.

:Click

Start

,

12 Chapter2 SoftwareforWindows

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Remove software forWindows

2.

2.

Use the uninstall utility to remove Windows software

1.

Click the

2.

Click theHPmenu item, and then click the

3.

Click theUninstall menu item,and then follow the onscreen instructions toremove the software.

Start

button, and then click the

ProgramsorAll Programs

HP LaserJet Professional P1100 Printer series

Use the Windows Control Panel to remove software

Windows XP, Windows Server 2003, and Windows Server 2008

1.

Click the Start button, click the Control Panel item, and then click the Add or Remove Programs item.

Find and select the product from the list.

3.

Click the

Windows Vista and Windows 7

1.

Click the

Find and select the product from the list.

3.

Select theUninstall/Change option.

Change/Remove

Start

button, click the

button to remove the software.

Control Panel

item, and then click the

menu item.

Programs and Features

menu item.

item.

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Remove software for Windows

13

Supported utilities (wireless models only)

Embedded Web server

The product is equipped with an embedded Web server, which provides access to information about product
and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Apple
Safari, orFirefox.

The embedded Web server resides on the product. It is not loaded on a network server.

TheembeddedWebserverprovidesaninterfacetotheproductthat anyonewho hasanetwork-connected
computerandastandardWebbrowsercanuse.Nospecialsoftwareisinstalledorconfigured,butyoumust
haveasupportedWebbrowseronyourcomputer.TogainaccesstotheembeddedWebserver,typethe IP
addressforthe productinthe addressline ofthebrowser.(TofindtheIP address,printaconfigurationpage.
Formoreinformation aboutprinting aconfiguration page, seePrint theinformationpages onpage48.)

For a complete explanation of the features and functionality of the embedded Web server, see HP Embedded

Web Server sections on page 49.

14 Chapter2 SoftwareforWindows

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3

Use the product withMac

●

Software forMac

●

Print with Mac

ENWW

15

Software for Mac

1.

Supported operating systems for Macintosh

The product supports the following Macintosh operating systems:

●

Mac OS X v10.4, v10.5, and v10.6

NOTE:

PPC and Intel® Core™ processors are supported.

Supported printer drivers for Macintosh

TheHPLaserJet softwareinstallerprovidesPostScript® PrinterDescription (PPD)files, aCUPSdriver, andthe
HPPrinterUtilities forMac OSX.TheHPprinterPPD file,in combinationwiththeCUPSdriver,provides full
printing functionality and access to specific HP printer features.

Remove software for Mac

Use the uninstall utility to remove the software.

Browse to the following folder:

Library/Printers/hp/laserjet/P1100_P1560_P1600Series/

2.

Double-click the

3.

Click the

Continue

HP Uninstaller.app

button, and then follow the onscreen instructions to remove thesoftware.

file.

Priority for print settings for Mac

Changes to print settings are prioritized depending on where the changes are made:

NOTE:

Thenamesof commands anddialog boxesmightvarydepending onyour software program.

●

Page Setup dialog box: Click Page Setup or a similarcommand on the Filemenu of the program you
areworkingin toopen thisdialog box. Settingschanged heremightoverride settingschanged
anywhere else.

Print dialog box

●

areworking intoopen thisdialog box.Settings changedinthe Printdialog boxhavea lowerpriorityand
do not override changes made in the Page Setup dialog box.

Default printer driver settings

●

print jobs, unless settings are changed in the Page Setup or Print dialog boxes.

16 Chapter3 Usetheproduct withMac

: Click

Print,Print Setup

: The default printer driversettings determine thesettings used in all

, or a similar command on the

File

menu of the program you

ENWW

Change printer-driver settings for Macintosh

1.

File

Print

2.

1.

File

Print

2.

3.

Installable

Options

1.

System

3.

Driver

4.

Change the settings for all print jobs
until the software program is closed

On the

Changethesettingsthatyou wanton
the variousmenus.

menu, click

.

Change the defaultsettings for all print
jobs

On the

Changethesettingsthatyou wanton
the variousmenus.

3.

On the Presets menu,click Saveas
and type a name for the preset.

Thesesettings are savedinthe Presets
menu.To usethenewsettings,you must
selectthesavedpresetoptioneverytime
you open a program and print.

menu, click

.

Change the product configuration
settings

Mac OS X v10.4

1.

Fromthe Applemenu,clickSystem
Preferences and then Print& Fax.

2.

Click PrinterSetup.

Click the

Mac OS X v10.5 and v10.6

Fromthe Applemenu,click

Preferences and then Print& Fax.

2.

Click Options &Supplies.

Click the

Selectthedriverfrom the list,and
configurethe installed options.

menu.

menu.

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Software for Mac

17

Software for Mac computers

1.

11.

12.

When

the

window

with

the

listofprinters

appears,

choose

the

Bonjour

option

(listed

with

the

product

HP Printer Utility for Mac

UsetheHP LaserJetUtilityto printtheproduct informationpagesand tochangethe Auto-Offsettingfrom a
Mac computer.

To open the HP LaserJet Utility, complete the procedure below.

▲

Open the Print Queue, and then click the

Utility

icon.

Install software for Mac computers on a wireless network

Beforeinstalling theproductsoftware, makesurethe productisnot connectedtothenetworkusing a
network cable.

NOTE:

To connect the product to a computer on a wireless network, follow these steps:

2.

3.

4.

5.

6.

7.

8.

You must have Mac OS X V10.6 to install the product on a wireless network.

Open Finder in the dashboard.

Applications

Click

Open Print Queue, click Printer Setup, click the Utility tab, and then click Open Printer Utility.

Click HTMLConfig.

Click the Networking tab, and then click Wireless in the list on the left.

UnderCommunication Mode,clickInfrastructure, select anetwork namefrom theAvailable Network

Names (SSID)

From the Security Mode pop-up menu under Authentication, click WEP.

Type the WEP key and then click Apply.

, and then double-click

list, and then click the<<button.

System Preferences

, and then click

Print & Fax

.

9.

ClickOKin the confirmation box.

10.

Close the

InthePrint& Faxwindow,choosethe USBoption(listedwiththeproductmodel)andthen clickthe
minus - button.

model), and then click Add.

HTML Config

windows and the

Print Queue

Supported utilities for Mac (wireless models only)

Embedded Web server

Network models are equipped with an embedded Web server, which provides access to information about
deviceand networkactivities. Thisinformation appearsina Webbrowser, suchas MicrosoftInternet
Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

18 Chapter3 Usetheproduct withMac

window.

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TheembeddedWebserverprovidesaninterfacetothedevice thatanyonewhohasanetwork-connected
computerandastandardWebbrowsercanuse.Nospecialsoftwareisinstalledorconfigured,butyoumust
haveasupportedWebbrowseronyourcomputer.TogainaccesstotheembeddedWebserver,typetheIP
addressforthedeviceintheaddress lineofthe browser.(TofindtheIP address,print aconfigurationpage.)

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Software for Mac

19

Print with Mac

2.

3.

2.

2.

Create and use printing presets in Macintosh

Use printing presets to save the current printer driver settings for reuse.

Create a printing preset

1.

On the File menu, click Print.

Select thedriver.

Select the print settings.

4.

In the Presets box, click Save As..., and type a name for the preset.

5.

Click OK.

Use printing presets

1.

On the File menu, click Print.

Select thedriver.

3.

In the Presets box, select the printing preset that you want to use.

NOTE: Touse printer-driverdefault settings,select Standard.

Resize documents or print on a custom paper size

You can scale a document to fit on a different size of paper.

On the File menu, click Print.

1.

2.

Open the Paper Handling menu.

3.

Intheareafor
drop-down list.

4.

If you want to use only paper that is smaller than the document, select

Destination Paper Size

,select

Scale tofitpapersize

Print a cover page

You can print a separate cover page for your document that includes a message (such as “Confidential”).

1.

On the File menu, click Print.

Select thedriver.

3.

OpentheCover Page menu,and then selectwhethertoprint the coverpage Before Document orAfter
Document

4.

In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print ablank cover page, select Standard as the CoverPage Type.

.

,and thenselect thesize fromthe

Scale down only

.

20 Chapter3 Usetheproduct withMac

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Print multiple pages on one sheet of paper in Macintosh

2.

1.

5.

6.

Youcanprint morethan onepageonasinglesheet ofpaper. Thisfeatureprovidesa cost-effectivewayto
print draft pages.

1.

On the

Select thedriver.

3.

Open the

4.

Next to
or 16).

5.

Next to

6.

Next to

File

menu, click

Layout

menu.

Pages per Sheet

Layout Direction

Borders

, select the type of border to print around each page on the sheet.

Print on both sides (duplex)

Print on both sides manually

Insertenoughpaperinto theinputtrayto accommodatethe printjob.Ifyou areloadingspecial paper
such as letterhead, load it face-down in the tray.

2.

On the File menu, click Print.

3. MacOS Xv10.4

binding

-or-

:In the

item.

Print

.

,selectthe number ofpages that youwantto print oneach sheet (1, 2,4, 6, 9,

, select the order and placement of the pages on the sheet.

Layout

drop-downlist, selectthe

Long-edged binding

itemor the

Short-edged

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Mac OS X v10.5 and v10.6

4.

ClickPrint.Follow theinstructionsinthe dialogboxthatopens onthecomputerscreenbeforeplacing
the output stack in the tray for printing the second half.

Go to the product, and remove any blank paper that is in the tray.

Taketheprinted stackfromthe outputbin, andthen insertthe stackprinted sidedown into thetray
with the top edge feeding into the product first.

7.

At the computer, click the Continue button to finish the print job.

: Click the

Two-sided

check box.

Print withMac 21

22 Chapter3 Usetheproduct withMac

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4 Connect the product

●

Supported network operating systems (wireless models only)

●

USB connection

●

Network connection (wireless models only)

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23

Supported network operating systems (wireless models only)

The product supports the following operating systems for wireless printing:

●

Windows Vista (32-bit and 64-bit)

●

Windows XP (32-bit and 64-bit)

●

Windows 7

●

Windows Server 2003 (32-bit and 64-bit)

●

Windows Server 2008 (32-bit and 64-bit)

●

Mac OS X v10.4, v10.5, and v10.6

24 Chapter4 Connecttheproduct

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USB connection

1.

2.

3.

This product supports a Hi-Speed USB 2.0connection. You must usean A-to-B typeUSB cable thatis no
longer than 2 m (6.56 ft).

CD installation

Insert the software installation CD into the computer CD drive.

NOTE: DonotconnecttheUSBcableuntilprompted.

If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE
file.

Follow the onscreen instructions to install the software.

When you use the CD to install the software, you can choose the following types of installations:

●

Easy Install(recommended)

Youwill notbeprompted toacceptor makechangesto defaultsettings, andyouautomatically will
accept the software license agreement.

●

Advanced Install

You will be prompted to accept or make changes to default settings.

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USB connection

25

Network connection (wireless models only)

1.

2.

3.

1.

2.

The product can connect to wireless networks.

Supported network protocols

Toconnect anetworking-equippedproducttoa network,you needanetwork thatusesone ofthefollowing
protocols.

●

TCP/IP (IPv4 or IPv6)

●

Port 9100

●

LPR

●

DHCP

●

AutoIP

●

SNMP

●

Bonjour

●

SLP

●

WSD

●

NBNS

Install the product on a wireless network with the software CD

Insert the software CD into the computer CD tray.

If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE
file.

Follow the onscreen instructions to complete the product installation.

Whenthe installationis complete,if youwant toverify thatthe producthas anetworkIPaddress,print
aconfigurationpage.Pressandholdtheproductcancel button untilthe ready light blinks, and
then release the button to print the configuration page.

Turn off the product wireless unit

Ifyou want todisconnect theproductfroma wirelessnetwork, you canturn offthe wirelessunitin the
product.

At the product control panel, pressand hold the wireless buttonfor more than 5seconds.

Toconfirm thatthe wirelessunit is turnedoff, printaconfiguration page,and then verifythat the
product IP address is specified as 0.0.0.0 on theconfiguration page.

Configure the network product

Use the Wireless Configuration utility

Use the Wireless Configuration utility to configure the product to print on a wireless network.

26 Chapter4 Connecttheproduct

ENWW

1.

Connect the wireless product to the computer through a USB cable.

5.

1.

2.

3.

1.

2.

2.

Click the

3.

Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item.

4.

Click the

Follow the onscreen instructions to configure the product to print ona wireless network.

Start

button, and then click the

Wireless Configuration

Restore default wireless settings

Turn the product off.

Pressandhold thewireless button and thecancel button, and then turn the product on.

Hold the buttons until all the lights blink in unison, and then release the buttons.

View or change network settings

Use the embedded Web server to view or change IP configuration settings.

Print a configuration page, and locate the IP address.

●

Ifyouare usingIPv4,theIPaddresscontainsonlydigits.Ithasthisformat:

xxx.xxx.xxx.xxx

●

IfyouareusingIPv6,theIPaddressisahexadecimalcombinationofcharactersanddigits.Ithasa
format similar to this:

ProgramsorAll Programs

menu item.

menu item.

xxxx::xxxx:xxxx:xxxx:xxxx

Toopenthe embedded Webserver, typethe IP addressinto the addressline of aWeb browser.

3.

Click theNetworking tab toobtainnetwork information. You canchange settings as needed.

Set or change the network password

Use the embedded Web server to set a network password or change an existing password.

1.

Open the embedded Web server, click the

NOTE: If a password has previously been set, you are prompted to type the password. Type the

password,and thenclickthe

2.

Typethenew password inthe

3.

At the bottom of the window, click the

IP address

The product IP address can be set manually, orit can beconfigured automatically using DHCP, BootP, or
AutoIP.

To change the IP address manually, use the HP Embedded Web Server.

Apply

Password

button.

Apply

Networking

box andin the

button to save the password.

tab, and click the

Confirm Password

Password

box.

link.

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Network connection (wireless models only)

27

1.

Open the HP Embedded Web Server, and then click the

Networking

tab.

2.

In the navigation pane, click the

3.

In the

4.

Type the required datain the Manual IP Address box,theIP Subnet Mask box, andthe Manual Default
Gateway box.

5.

Click theApply button.

Link speed setting

UsetheNetworking tabintheHPEmbeddedWebServerto setthelink speedifnecessary.Thesetting ison
the Advanced page.

Incorrect changesto thelinkspeed settingmightprevent the productfrom communicating withother
network devices. For most situations, leave the product in automatic mode. Changes can cause the product
to turn off, and then on. Only make changes when the product is idle.

IP Address Configuration

IPv4 Configuration

section, click the

link or the

Manual IP

IPv6 Configuration

option.

link.

28 Chapter4 Connecttheproduct

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5 Paper and printmedia

●

Understand paper and print media use

●

Special paper or print media guidelines

●

Change the print driver to match the media type and size

●

Supported paper sizes

●

Supported paper types and tray capacity

●

Paper orientation for loading trays

●

Load paper trays

ENWW

29

Understand paper and print media use

Thisproductsupportsavarietyof paperandotherprintmedia inaccordancewiththe guidelinesinthisuser
guide.Paper orprintmedia thatdoesnot meettheseguidelinesmightcause poorprintquality,increased
jams, and premature wear on the product.

Forbestresults,useonlyHP-brandpaperandprintmediadesignedforlaser printersormultiuse.Donot use
paperor printmedia madeforinkjetprinters. HPCompanycannotrecommendthe useofother brandsof
media because HP cannot control their quality.

It ispossible for paper tomeet all of theguidelines in this userguide andstill not produce satisfactory
results.Thismight betheresultofimproperhandling, unacceptabletemperatureand/orhumiditylevels,or
other variables over which HP has no control.

CAUTION: Usingpaper orprint mediathatdoes notmeet HP’sspecifications mightcause problemsforthe

product, requiring repair. This repair is not covered by the HP warranty or service agreements.

30 Chapter5 Paperandprintmedia

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Special paper or print media guidelines

●Donot

print

partial

sheets

of

labels.

Thisproductsupportsprintingonspecialmedia.Usethefollowingguidelinestoobtainsatisfactoryresults.
Whenusing specialpaper orprint media,be sureto setthe typeand sizein theprinter driverto obtainthe
best results.

CAUTION:

HPLaserJetproductsuse fuserstobonddrytoner particlestothepaper inveryprecisedots. HP

laserpaperis designed towithstand thisextremeheat. Usinginkjetpaper could damagethe product.

Media type Do Do not

Envelopes

Labels ●

Transparencies

● Store envelopesflat.

●

Use envelopes where the seam
extendsall the waytothecorner of
the envelope.

●

Usepeel-offadhesivestripsthatare
approvedfor use inlaserprinters.

Use only labels thathave no exposed
backing betweenthem.

●

Use labels thatlie flat.

●

Use only full sheets oflabels.

● Useonly transparenciesthatare

approvedforuseinlaserprinters.

●

Place transparencies on a flat surface
after removing them from the
product.

●

Do not use envelopes that are
wrinkled,nicked,stucktogether,or
otherwise damaged.

●

Donotuse envelopes thathave
clasps,snaps, windows,or coated
linings.

●

Do not use self-stick adhesives or
other syntheticmaterials.

●

Donot uselabelsthathavewrinkles
or bubbles, orare damaged.

●

Donotusetransparentprintmedia
not approved forlaser printers.

Letterheador preprintedforms ● Use only letterhead or forms

approved for use in laser printers.

Heavypaper ● Use only heavy paper that is

approvedforuseinlaserprintersand
meets the weight specifications for
this product.

Glossyorcoatedpaper ● Useonlyglossyorcoatedpaperthat

isapprovedforuseinlaserprinters.

●

Donot useraisedormetallic
letterhead.

●

Donotusepaperthatisheavier than
the recommended media
specificationforthisproductunlessit
isHPpaperthathasbeenapproved
for usein this product.

●

Donot useglossyorcoatedpaper
designedfor use in inkjetproducts.

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Special paper or print media guidelines

31

Change the print driver to match the media type and size

Selectingmediaby typeandsizeresults insignificantly betterprint qualityfor heavypaper, glossypaper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print
bytype for specialprint media, suchas labelsor transparencies. Always printby sizefor envelopes.

NOTE:

different.

1.

2.

3.

4.

5.

Depending onthe softwareprogram, thecommandsand dialogbox namesthat followmightbe

On the

Select the driver, and then click the

Click the

In the Type is or Size is list box, select the correct media type or size.

Click theOKbutton.

File

menu in the software program, click the

Properties

Paper/Quality

tab.

Print

button or the

menu item.

Preferences

button.

32 Chapter5 Paperandprintmedia

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Supported paper sizes

This product supports various paper sizes, and it adapts to various media.

NOTE:

Toobtain bestprintresults, selecttheappropriatepapersizeandtype inyourprint driverbefore

printing.

Table 5-1 Supported paper and print media sizes

Size Dimensions Input tray Priority input slot

Letter 216x 279 mm(8.5 x11in)

Legal 216x 356 mm(8.5 x14in)

A4 210x297mm (8.27 x 11.69in)

Executive 184x267 mm (7.25x10.5 in)

A5 148x210 mm (5.83x8.27 in)

A6 105x148 mm (4.13x5.83 in)

B5(JIS) 182x257mm (7.17 x 10.12in)

16k 184x260mm (7.24 x10.23 in)

195x270mm (7.68 x10.62 in)

197 x 273 mm (7.75 x 10.75 in)

Custom Minimum:76x 127 mm(3 x5in)

(wireless models only)

Maximum: 216 x 356 mm (8.5 x 14.0 in)

Table 5-2 Supported envelopes and postcards

Size Dimensions Input tray Priority input slot

(wireless models only)

Envelope#10 105x241 mm(4.13x9.49 in)

EnvelopeDL 110x 220 mm(4.33 x 8.66in)

EnvelopeC5 162x 229 mm(6.93 x 9.84in)

EnvelopeB5 176x 250 mm (6.7x 9.8in)

EnvelopeMonarch

Double postcard
(JIS)

98 x191 mm (3.9 x 7.5 in)

148 x 200 mm (5.83 x 7.87 in)

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Supported papersizes

33

Supported paper types and tray capacity

Supported paper and print media types

Foracomplete listof specificHP-brandpaperthat thisproductsupports,gotowww.hp.com/support/

ljp1100series.

Paper type (printer driver) Input tray Priority input slot (wireless models only)

Paper, including thefollowing types:

●

Plain

●

Vellum

●

Recycled

Rough

Envelope

Labels

Cardstock

Transparency

Postcards

Tray and bincapacity

Tray or bin Paper type Specifications Quantity

Input tray Paper Range:

60 g/m2(16 lb) bond to 163 g/m
(43 lb) bond

Envelopes

Transparencies Minimum0.13mm(0.005in) thick Up to 75 transparencies

Output bin Paper Range: Up to 125sheets of 75g/m2(20 lb)

Envelopes

Transparencies

60 g/m2(16 lb) bond to 90 g/m
(24 lb) bond

60g/m2(16 lb) bondto 163g/m
(43 lb) bond

Lessthan60 g/m2(16lb) bond to
90 g/m2(24 lb)bond

Minimum0.13 mm(0.005in)thick Up to75 transparencies

150sheets of75g/m2(20 lb) bond

2

2

Up to 10 envelopes

bond

2

Up to 10 envelopes

34 Chapter5 Paperandprintmedia

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Paper orientation for loading trays

1.

Ifyou areusing paperthat requiresa specificorientation, loadit accordingto theinformation inthe following
table.

Paper type How to load paper

Preprintedorletterhead ●

Prepunched

Envelope

Load paper trays

CAUTION: If youtry to printon mediathat iswrinkled,folded,or damagedin anyway,ajammight occur.

See Clear jams on page 75 for more information.

Priority feed slot

Thepriority feedslot holdsup to10 sheets ofmedia or oneenvelope, onetransparency, orone sheetof
labelsorcardstock.Load mediawiththe topforwardand thesidetobe printedonfacing up.Toprevent jams
and skewing, always adjust the side media guides before feeding the media.

Input tray

Face up

●

Topedgeleadingintotheproduct

●

Face up

●

Holes toward the left sideof the product

●

Face up

●

Leftshortedgeleadingintotheproduct

Theinput trayholds 150pagesof 75g/m2(20lb) paper,orfewersheets ofheavier media(a15 mm(0.6 in)
stack height or less).

Loadmedia withthetopforwardandthe sidetobe printedon facingup.To preventjamsandskewing,
always adjust the side and front media guides.

NOTE:

When youadd new media,make sure thatyou remove allof the mediafrom the inputtray and
straightenthe entirestack.Thishelps preventmultiplesheets ofmediafrom feedingthrough theproductat
one time, reducing media jams.

Tray adjustment for short media (base models only)

To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input tray.

Remove the shortmedia extender tool from thestorage sloton the left side ofthe media input area.

ENWW

Paperorientationforloadingtrays 35

2.

Attach the tool to the adjustable media guide.

3.

4.

Insertthe mediaintotheproductuntil itstops, andthen slidethe adjustable mediaguide, withthe tool
attached to support the media.

Whenfinishedprinting withshortmedia, removetheshortmedia extendertool,andthen placeit back
in the storage slot.

36 Chapter5 Paperandprintmedia

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6

Print tasks

●

Cancel a print job

●

Print with Windows

ENWW

37

Cancel a printjob

Windows

XP,

Windows

Server

2003,

and

Windows

Server

2008

(using

the

default

Start

menu

view):

Start

Settings

Printers

and

Faxes

Windows

XP,

Windows

Server

2003,

and

Windows

Server

2008

(using

the

Classic

Start

menu

view):

Start

Settings

Printers

2.

You can stop a print job by using the software program.

NOTE: Itcantake severalminutesforall printjobsto clearafter youhavecanceleda printjob.

Stop the current print job from the control panel (wireless models only)

▲ Press the cancel button on the control panel.

Stop the current print job from the software program

Whenyou sendtheprintjob, adialogboxopens brieflyon thescreen, givingyouthe optionto cancelthe
print job.

If severaljobs are sentto the productthroughyour software, they mightbe waiting ina print queue(for
example, in Windows Print Manager). See the software program documentation for specific instructions
about canceling a print job from the computer.

If a print job is waiting in a print queue or print spooler, delete the print job there.

1.

Windows Vista and Windows 7:
and Sound clickPrinter.

-or-

Click

Start

, click

Control Panel

, and then in thecategory for

Hardware

Click

-or-

Click

In the list ofprinters, double-click the name of this product to open the print queue or spooler.

3.

Select the print jobthatyou want to cancel, right-click the job,and then click the

, click

, click

, and then click

, and then click

.

.

CancelorDelete

item.

38 Chapter6 Printtasks

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Print with Windows

NOTE:

different.

Depending onthe softwareprogram, thecommandsand dialogbox namesthat followmightbe

Open the Windows printer driver

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click Properties or Preferences.

Gethelpfor anyprintoptionwithWindows

Printer-driverHelpisseparatefromprogram Help.The printer-driverhelpprovides explanationsfor the
buttons, checkboxes,and drop-down lists thatare in theprinter driver. Italso includes instructions for
performingcommonprintingtasks,suchasprintingonbothsides,printingmultiplepagesononesheet,and
printing the first page or covers on different paper.

Activate the printer-driver Help screens in one of the following ways:

●

In the printer driver

●

Press the F1 key on the computer keyboard.

●

Click the question-mark symbol in the upper-right corner of the printer driver.

●

Right-click on any item in the driver.

Properties

dialog box, click the

Help

button.

Change the number of print copies with Windows

1.

Open the printer driver, click the Properties or Preferences button, and then click the Advanced tab.

2.

If you are printing multiple copies, click the

3.

Copies

In the

ClicktheOK button.

area, use the arrow buttons to adjust the number of copies.

Collate

check box to collate the copies.

Print colored text as black withWindows

1.

Open the printer driver, click the

2.

Click the

3.

Click theOKbutton.

Print All Text as Black

PropertiesorPreferences

check box.

Save custom print settings for reuse with Windows

Use a printing quick set

1.

Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick
Sets

drop-down list appears on all tabs except the

2.

In the Print Tasks Quick Sets drop-down list , select one of the quick sets, andthen click OK to print the
job with the predefined settings.

Services

button, and then click the

tab.

Advanced

tab.

ENWW

Print with Windows

39

Create a custom printing quick set

2.

3.

1.

Properties

Preferences

Paper/Quality

1.

Properties

Preferences

Paper/Quality

1.

Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick
Sets drop-down list appears on all tabs except the Services tab.

Select an existing quick set as a base.

Select the print options for the new quick set.

4.

Click

Save As

, type a name for the quick set, and then clickOK.

Improve print quality with Windows

Select a page size

1.

Open the printer driver, click the
tab.

2.

Select a size from the

3.

Click theOKbutton.

Select a custom page size

1.

Open the printer driver, and then click the

2.

Click the Custom button. The Custom Paper Size dialog box opens.

3.

Type a name for the custom size, specify the dimensions, and then click Save.

4.

Click the Close button, and then click the OK button.

Select a paper type

Open the printer driver, click the
tab.

Size is

PropertiesorPreferences

drop-down list.

Paper/Quality

or

button, and then click the

tab.

button, and then click the

Paper/Quality

2.

Select a type from the Type is drop-down list.

3.

Click theOK button.

Select the print resolution

Open the printer driver, click the
tab.

2.

Inthe Print Qualityarea, selectan optionfrom thedrop-downlist.Seetheprinter-driver onlineHelp
for information about each of the available options.

NOTE: Tousea draft-quality resolution, inthe PrintQuality area, clickthe EconoMode check box.

3.

Click theOK button.

40 Chapter6 Printtasks

or

button, and then click the

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Print the first or last page on different paper with Windows

1.

Properties

Preferences

Paper/Quality

1.

Load

paper

face-up

in

the

input

tray.

Open the printer driver, click the
tab.

2.

Clickthe Use DifferentPaper/Coverscheck box,and thenselect thenecessarysettings forthe front
cover, other pages, and back cover.

3.

Click theOK button.

or

Scale a document to fit page size with Windows

1.

Open the printer driver, click the Properties or Preferences button, and then click the Effects tab.

2.

Click the Print document on check box, and thenselect asize fromthe drop-down list.

3.

Click theOK button.

Add a watermark to a document with Windows

1.

Open the printer driver, click the Properties or Preferences button, and then click the Effects tab.

2.

Select a watermark from the Watermarks drop-down list.

Toprint the watermarkon the firstpage only, clickthe First pageonly checkbox.Otherwise, the
watermark is printed on each page.

3.

Click theOK button.

button, and then click the

Print on both sides (duplex) with Windows

Manually print on both sides (duplex)

2.

Open the printer driver, and then click the Properties or Preferences button.

3.

Click theFinishing tab.

4.

Click thePrint On Both Sides (manually) checkbox. If youwill bindthe document along thetop edge,
click the

Flip pages up

check box.

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5.

Click the OK button to print the first side of the job.

Print with Windows

41

6.

Retrievethe printedstack fromtheoutputbin,and, maintainingthe paperorientation, placeitwiththe
printed-side facing down in the input tray.

7.

At the computer, click the

Continue

Create a booklet with Windows

1.

Open the printer driver, click the

2.

Click the Print on both sides (manually) check box.

3.

4.

Booklet layout

In the
sheet option automatically changes to 2 pages per sheet.

Click theOKbutton.

drop-down list, click the

button to print the second side of the job.

PropertiesorPreferences

Left bindingorRight binding

button, and then click the

option. The

Finishing

Pages per

tab.

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Print multiple pages per sheet with Windows

1.

a.

b.

iii.

Proxy

Server

Apply

1.

Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab.

2.

Select thenumber of pagesper sheetfromthe Pagesper sheet drop-downlist.

3.

Select the correct options for Print Page Borders, Page Order, and Orientation.

4.

Click theOK button.

Select page orientation with Windows

1.

Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab.

2.

In the Orientation area, select the Portrait or Landscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

3.

Click theOKbutton.

Use HP ePrint

HPePrintisasuiteofWeb-basedprintingservicesthatenableasupportedHPproducttoprintdocumentsof
the following types:

●

E-mail messages and attachments sent directly to theHPproduct’s e-mail address

●

Documents from select mobile device print applications

Use HP Cloud Print

UseHPCloudPrinttoprinte-mailmessagesandattachmentsbysendingthemtotheproduct'se-mail
address from any e-mail enabled device.

NOTE:

haveaccess tothe Internetand enable HPWeb Services.

Theproductmust beconnectedtoa wiredorwirelessnetwork.Touse HPCloud Print,youmustfirst

Enable HPWeb Servicesin the HPEmbedded Web Server(EWS)by following thesesteps:

c.

Afterthe product isconnected tothe network, printa configurationpage and identifythe product
IP address.

Atyourcomputer,open aWebbrowserandentertheproductIPaddressintotheaddressline.The
HP EWSappears.

Clickthe
proceed tothe nextstep. Ifyour networkuses a proxyserver toaccessthe Internet, followthese
instructions before proceeding to the next step:

i.

ii.

HP Web Services

Select the

Select the
box.

tab.Ifyour networkdoes not usea proxyserverto access theInternet,

Proxy Settings

Check this boxif your network uses aproxy server to access the Internet

tab.

check

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In the

button.

field, enter theproxy server address and portnumber,andthen click the

Print with Windows

43

d.

2.

3.

a.

Print

Options

Print

Options

1.

a.

b.

Select the HP Web Services tab and click the
to the Internet, and then a message appears informing you that an information sheet will be
printed.

e.

Clickthe OKbutton.An ePrintpageprintsout.On theePrintpage, lookforthe e-mailaddressthat
is automatically assigned to the product.

Toprinta document,attachittoan e-mailmessage,and thensendthemessagetotheproduct's e-mail
address. Go to www.hpeprintcenter.com for a list of supported document types

Optionally,usetheHPePrintCenterWebsitetodefinesecuritysettingsandtoconfiguredefaultprint
settings for all HP ePrint jobs sent to this product:

Open a Web browser and go to www.hpeprintcenter.com.

b.

Click Sign In, andenter your HP ePrintCenter credentials or sign upfora new account.

c.

Select your productfrom thelist, or click the+Add printer buttonto addit. To add the product,
youneedthe productcode, whichisthesegmentof theproducte-mail addressthatis beforethe
@ symbol.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it

expires, follow the instructions to enable HP Web Services again, and obtain a new code.

d.

Click the Setup button.The HP ePrint Settings dialog boxappears. Three tabs areavailable:

●

AllowedSenders.To preventyour productfrom printingunexpected documents,click the
Allowed Senderstab. Click AllowedSenders Only,andthen addthe e-mail addresses from

which you want to allow ePrint jobs.

Enable

button. The product configures the connection

●

●

Advanced. To change the product’s e-mail address, click the Advanced tab.

. To set up default settings for all ePrint jobs sent to this product, click the

tab, and then select the settings that you want to use.

Use HP Direct Print (wireless models only)

UseHPDirect Printtoprintdirectlytotheproductfromanymobiledevice(such asasmartphone,netbook,
or laptopcomputer).

NOTE:

print application installed.

The HP LaserJetProfessionalP1102w modeldoes not supportHP Direct Print.

No setup is necessary, but HPDirect Printmustbe enabled. Your mobile device must havean HP

To enable HP Direct Print, follow these steps:

Afterthe productisconnectedtothenetwork,print aconfiguration pageandidentifythe product
IP address.

Atyourcomputer,openaWebbrowserandentertheproductIPaddressintotheaddressline.The
HP EWS screen appears.

c.

Click the

d.

Onthe Networking page,clickWirelessDirect Setup.Select the checkbox, enter thenetwork
name (SSID) inthe
The IP address of the mobile device appears in the Networking page.

Networking

tab.

Wireless Direct Printing Name (SSID)

field, and thenclick the

Apply

button.

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1.

Tap

the

action

item.

NOTE: To find the network name (SSID), click the Wireless Configuration menu in the

Networkingpage.

2.

Use AirPrint

Direct printingusing Apple’s AirPrintis supported foriOS 4.2or later.UseAirPrint toprint directly tothe
productfromaniPad (iOS4.2),iPhone(3GSorlater),oriPodtouch (thirdgeneration orlater) inthefollowing
applications:

●

●

●

●

NOTE:

To print, follow these steps:

To print a document from an application, select

NOTE:

If onlyone product thatsupportsHP Direct Printis connected to thewireless network, the
documentprints. Ifmorethanone productthatsupports HPDirectPrint isconnected,alistof products
appears;youmustselectyour productbeforeproceedingto thenextstep.If noproduct isdiscovered,
follow the instructions in step 1 to connect the product.

Mail

Photos

Safari

Select third-party applications

Theproductmustbeconnectedtoawiredorwirelessnetwork.

File

, and then select

Print

.

2.

3.

Print

Tap

NOTE: If youare printing for thefirst time, orif your previously selected productis not available,you

must select a product before proceeding to the next step.

Configure the print options and then tap Print.

.

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Print with Windows

45

46 Chapter6 Printtasks

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7 Manage and maintain the product

●

Print the information pages

●

Use the HP Embedded Web Server (wireless models only)

●

Economy settings

●

Manage supplies and accessories

●

Clean theproduct

●

Product updates

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47

Print the informationpages

You can print the following information pages.

Configuration page

Theconfigurationpage listscurrentproductsettingsandproperties. Italso containsa statuslog report.To
print a configuration page, do the following:

1.

Open the printer driver, and then click the

2.

Click the
list item.

3.

Click thePrint button.

On wireless models, you can print the configuration page from the product control panel.

▲ Atthe controlpanel,press andholdthe cancel button untilthe ready light startsblinking,and

then release the button.

Services

Supplies status page

To print the supplies status page, select it from the Print Information Pages drop-down on the Services tab
in the printer driver. The supplies status page provides the following information:

●

The estimated percentage of toner remaining in the print cartridge

●

The number of pages and print jobs that have been processed

●

Ordering and recycling information

Demo page

To print the demo page, select it from the Print Information Pages drop-down on the Services tab in the
printerdriver.Thedemo pagecontainsexamplesof textandgraphics,and isusedtoshowproductprint
quality.

tab, and then, in the

PropertiesorPreferences

Print Information Pages

button.

drop-down list, click the

Config Page

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Use the HP Embedded Web Server (wireless models only)

Use the HPEmbedded WebServer (EWS) to view product andnetwork status and tomanage printing
functions from a computer.

●

View product status information

●

Determine the remaining life on all supplies and order new ones

●

View and change the product default configuration settings

●

View and change network configuration

Youdonot needtoinstallany softwareonthecomputer.YouonlyneedtouseoneofthesesupportedWeb
browsers:

●

Internet Explorer 6.0 (and later)

●

Firefox 1.0 (andlater)

●

Mozilla 1.6 (and later)

●

Opera 7.0 (andlater)

●

Safari 1.2 (and later)

●

Konqueror 3.2 (and later)

The HPEmbedded WebServerworkswhenthe product isconnected toa TCP/IP-based network. The
HPEmbeddedWebServerdoesnotsupportIPX-basedconnectionsordirectUSBconnections.

NOTE:

youclick alink onanyof thepages, youmust haveInternet accessto goto thesiteassociatedwith thelink.

You donot haveto have Internet accessto open and use the HPEmbedded Web Server. However, if

Open the HP Embedded Web Server by using a network connection

ToopentheHPEmbeddedWebServer,typetheIPaddressorhostnameoftheproductintheaddressfieldof
asupported Webbrowser.Tofindthe IPaddress,print aconfiguration pageattheproductbypressingand
holdingthe cancel buttonwhen the ready light ison and noother jobs areprinting. Hold thebutton until
the ready light starts blinking.

TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.

HP Embedded Web Server sections

Information tab

The Information pages group consists of the following pages:

Device Status

●

Device Configuration

●

displays the status of the product and HP supplies.

shows the information found on the Configuration page.

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●

SuppliesStatus showsthestatusofHPsupplies andprovidespart numbers.Toorder newsupplies,
click Order Supplies in the upper-right part of the window.

●

Network Summary shows the information found on the Network Summary page.

Usethe HPEmbedded WebServer (wirelessmodelsonly)

49

Settings tab

Usethis tabtoconfigurethe productfrom yourcomputer.Ifthisproduct isnetworked, alwaysconsultwith
the product administrator before changing settings on this tab.

The Settings tab contains the Printing page where you can view and change the default print job settings.

Networking tab

Networkadministratorscan usethis tabto controlnetwork-related settingsfor theproductwhen itis
connected to an IP-based network.

Links

Linksare located intheupper-rightpartof thestatus pages.You musthave Internetaccessto useany of
these links. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web
Server,youmust connectbeforeyoucanvisit theseWebsites.Connecting mightrequirethatyouclosethe
HP Embedded Web Server and reopen it.

●

Shopfor Supplies.Clickthis linktoconnect tothe SureSupplyWebsiteand ordergenuineHPsupplies
from HP or a reseller of your choice.

Support

●

.Connectsto the product support site.You can search forhelp regarding general topics.

50 Chapter7 Manageandmaintaintheproduct

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Economy settings

Auto-Off mode

Auto-Off isan energy-savingfeature ofthis product.Aftera user-specified timeperiod, the product
automaticallyreduces itspower consumption(Auto-Off).Theproductreturnstothereadystate whena
buttonis pressedoraprintjob isreceived. Whentheproduct isinAuto-Offmode,all ofthecontrol-panel
LEDs and the power button backlight LED are off.

NOTE: Although theproduct lights areoff inAuto-Offmode, the productwill work normallywhen it

receives a print job.

Change the Auto-Off delay time

You can change how long the product remains idle (Auto-Off delay) before it enters Auto-Off mode.

NOTE: The default Auto-Off delay setting is 5 minutes.

1.

Open the printer properties, and then click the

2.

Select the Auto-Off delay from the

NOTE: The changed setting does not go into effect until a print job is sent to product.

Print with EconoMode

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner
and decreasethe cost per page.However, usingEconoMode canalso reduce printquality.

HPdoesnotrecommend thefull-timeuse ofEconoMode.If EconoModeisusedfull-time, thetonersupply
might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these
circumstances,you mustinstallanewprint cartridge,evenif thereistonersupply remaininginthe cartridge.

Enable EconoMode with Windows

1.

Open the printer driver, and then click the Properties or Preferences button.

2.

3.

Click the

Click the

Paper/Quality

EconoMode

tab.

check box.

Auto-Off

Device Settings

drop-down list.

tab.

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Economy settings

51

Manage supplies andaccessories

Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.

Check and order supplies

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION:

Topreventdamage to the printcartridge, do notexpose itto light formorethan afew minutes.

HP Policy on non-HP print cartridges

HP Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.

NOTE:

agreements.

To install a new genuine HP print cartridge, see Replace the print cartridge on page 54.

Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service

HP fraud hotline and Web site

Call the HP fraud hotline [phone], toll-free in North America) or go to www.hp.com/go/

anticounterfeitwhenyouinstall anHPprintcartridge andthecontrol-panelmessagesaysthecartridgeis

non-HP. HPwill help determine ifthe cartridge isgenuine and takestepsto resolve theproblem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

●

You are experiencing a high number of problems with the print cartridge.

●

Thecartridge doesnotlooklike itusuallydoes(forexample, theorangepulltabis missing,orthe
packaging differs from HP packaging).

Recycle supplies

TorecycleagenuineHPprintcartridge,placetheusedcartridgeinthe boxinwhichthenewcartridgearrived.
Usetheenclosed returnlabeltosendtheusedsupply toHPforrecycling. Forcompleteinformation,seethe
recycling guide that is included with each new HP supply item.

52 Chapter7 Manageandmaintaintheproduct

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Replacement instructions

1.

2.

Redistribute toner

Whena smallamountof tonerremains inprint cartridge,faded orlightareasmightappear ontheprinted
page. You might be able to temporarily improve print quality by redistributing the toner.

Open the print-cartridge door, and then remove the print cartridge.

To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water.

Hot water sets toner into the fabric

.

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Manage supplies and accessories

53

3.

Reinsert the print cartridge into the product, and then close the print-cartridge door.

1.

If the print is still light, install a new print cartridge.

Replace the print cartridge

Whenaprintcartridgeapproaches theendofuseful life,you cancontinueprintingwiththecurrent cartridge
until redistributing the toner no longer yields acceptable print quality.

Open the print-cartridge door, and then remove the old print cartridge.

54 Chapter7 Manageandmaintaintheproduct

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2.

Removethenewprintcartridgefromthepackaging.Placetheused printcartridgeinthebagandbox

3.

for recycling.

CAUTION:

thecartridge shutteror therollersurface.

Graspboth sidesof theprint cartridgeand gentlyrocktheprint cartridgeto distributethe tonerevenly
inside the cartridge.

Topreventdamageto theprint cartridge, holdthe printcartridge ateach end.Donot touch

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Manage supplies and accessories

55

4.

Bend thetab on theleft side ofthe cartridge untilthetab breaks loose,andthen pullthe tab until allthe

5.

tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for
recycling.

Insert the print cartridge in the product, and then close the print-cartridge door.

CAUTION:

water.

56 Chapter7 Manageandmaintaintheproduct

If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

Hot water sets toner into the fabric

.

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Replace the pickup roller

1.

2.

Normal use with good media causes wear. The use of poor media might require more frequent replacement
of the pickup roller.

Iftheproductregularly mispicks(nomediafeedsthrough), youmightneedtochangeorcleanthe pickup
roller. See Clean the pickup roller on page 63 to order a new pickup roller.

Open the print-cartridge door, and then remove the print cartridge.

CAUTION:

printcartridge withasheetofpaper.

Find the pickup roller.

Topreventdamage tothe printcartridge, minimize itsexposure to directlight. Coverthe

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Manage supplies and accessories

57

3.

Releasethe small,whitetabs oneach sideofthe pickuproller, androtatethe pickuprollertowardthe

4.

5.

front.

Gently pull the pickup roller up and out.

Positionthenewpickuprollerintheslot. Thecircularandrectangularslots oneachsidepreventsyou
from installing the roller incorrectly.

58 Chapter7 Manageandmaintaintheproduct

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6.

Rotate the top of the new pickup roller away from youuntilboth sides snap into place.

7.

Insert the print cartridge in the product, and then close the print-cartridge door.

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Manage supplies and accessories

59

Replace the separation pad

1.

2.

3.

Normal use with good media causes wear. The use of poor media might require more frequent replacement
of the separation pad.

Ifthe productregularly pullsmultiple sheetsofmediaat atime,you mightneed tochange theseparation
pad.

NOTE: Before youchange theseparation pad, cleanthe pickup roller.See Clean thepickup roller

on page 63.

WARNING! Before changingthe separationpad,turn theproductoff,disconnectthe powercordfrom the

wall outlet, and then wait for the product to cool.

Disconnect the product power cord from the product.

Remove the paper and close the input tray. Set the product on its front.

At the bottom of the product, unscrew thetwo screws holding the separation pad in place.

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4.

Remove the separation pad.

5.

Insert the new separation pad, and screw it into place.

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Manage supplies and accessories

61

6.

Reconnect the power cord, and then turn on the product.

62 Chapter7 Manageandmaintaintheproduct

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Cleanthe product

1.

2.

3.

4.

5.

Clean the pickup roller

If you want to clean the pickup roller before deciding to replace it, follow these instructions:

UnplugthepowercordfromtheproductandremovethepickuprollerasdescribedinReplacethe

pickup roller on page 57.

Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING! Alcoholisflammable.Keepthealcoholand clothawayfromanopenflame.Beforeyou

close the product and plug inthe power cord, allow the alcohol to dry completely.

NOTE: Incertain areasof California, airpollution control regulationsrestrict theuse ofliquid Isopropyl

Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous
recommendationsanduseadry,lint-freecloth,moistenedwithwater,tocleanthepickup roller.

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Allow the pickup roller to dry completely before you reinstall it in the product.

Reconnect the power cord.

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Clean the product

63

Clean the paper path

1.

2.

Ifyouareexperiencingtonerspecksordots ontheprintouts, cleanthepaperpath.Thisprocessusesa
transparency to removedust and tonerfromthe paperpath. Do not usebond or roughpaper.

NOTE: Forbestresultsuseasheetoftransparency. Ifyoudonothaveanytransparencies, youcanuse

copier-grade media (60 to 163 g/m2(16 to 43 lb)) that has a smooth surface.

Makesurethat theproduct is idleand theready light is on.

Loadmediaintheinput tray.

3.

Openthe printer Properties.

4.

Click the Device Settings tab.

5.

NOTE: Thecleaningprocesstakesabout2minutes.Thecleaningpagestopsperiodicallyduringthe

cleaningprocess.Do notturntheproductoffuntil thecleaningprocesshasfinished.You mightneedto
repeat the cleaning process several times to thoroughly clean the product.

In the

Cleaning Page

area, click the

Start

button to process the cleaning page.

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Clean the print-cartridge area

1.

Youdonotneedtocleantheprint-cartridgearea often.However,cleaningthisareacanimprovethequality
of the printed sheets.

WARNING! Beforechangingthe separationpad, turnthe productoff,disconnectthe powercordfromthe

wall outlet, andthen wait for theproduct tocool.

Disconnectthepower cordfromtheproduct.Open theprint-cartridgedoor,andthen removetheprint
cartridge.

CAUTION: Do nottouchtheblack-spongetransferroller insidetheproduct. Doingsocan damagethe

product.

CAUTION: Toprevent damage, donotexpose theprint cartridge tolight. Cover itwith apiece of paper.

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Clean the product

65

2.

With adry, lint-freecloth,wipe any residue from the paper-path areaand the print-cartridge cavity.

3.

Reinstall the print cartridge, and then close the print-cartridge door.

66 Chapter7 Manageandmaintaintheproduct

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4.

Disconnect the power cord.

Clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.

Product updates

Softwareandfirmwareupdatesandinstallationinstructionsforthisproductareavailableatwww.hp.com/

support/ljp1100series. Click Downloads and drivers, click the operating system, and then select the

download for the product.

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Product updates

67

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8 Solve problems

●

Solve general problems

●

Interpret control-panel light patterns

●

Clear jams

●

Solve paper-handling problems

●

Solve image-quality problems

●

Solve performance problems

●

Solve connectivity problems

●

Solve product software problems

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69

Solve general problems

1.

a.

b.

d.

e.

2.

a.

b.

c.

3.

4.

5.

6.

7.

8.

If theproduct is notresponding correctly, complete thesteps in thefollowing checklist,in order. Ifthe
productdoesnotpassastep,followthecorrespondingtroubleshootingsuggestions.Ifastepresolvesthe
problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

Make sure that the product is set up correctly.

Press the power button to turn on the product or to deactivate the Auto-Off mode.

Check the power-cable connections.

c.

Makesure thattheline voltageiscorrectfortheproductpower configuration.(See thelabelthat
is onthe back ofthe product forvoltage requirements.)If you are usinga power stripand its
voltageis notwithinspecifications,plugthe productdirectlyinto thewall. Ifit isalready plugged
into the wall, try a different outlet.

Make sure that the print cartridge is installed correctly.

If none of these measures restores power, contact HP Customer Care.

Check the cabling or wireless connection (wireless models only).

Check the cable connection between the product and the computer. Make sure that the connection
is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

For a wireless connection, look at the control panel wireless light.

●

Ifthe light ison,the producthasa connectionwithanetwork.

●

Ifthe lightisblinking,the productis searchingfora networkconnection.Makesurethatthe
wirelessrouteror accesspoint andthe productare setto usethesamemode orprotocol.

●

If thelight is off, the productis not connected to thenetwork and thewireless unit in the
product mightbe off.Press the wirelessbutton totry connecting tothe network, orrun the
Wireless Configuration utility to configure the product. See Use the Wireless Configuration

utilityonpage 26.To verifythat the productfindsthe network, printa configuration page.

The product should have an IP address assigned to it.

Ifthe productremainsunable toconnectto thenetwork, uninstalland thenreinstall theproduct. If
the errorpersists, contact a networkadministrator orrefer tothe user manualof the wireless
router or access point.

Check tosee if any control-panel lightsare lit. See Interpretcontrol-panel light patterns onpage72.

Make sure that the paper that you are using meets specifications.

Make sure that the paper is loaded correctly in the input tray.

Make sure that the product software is installed correctly.

Verifythat youhave installedtheprinterdriver forthisproduct.Check theprogram tomakesurethat
you are using the printer driver for this product.

70

Chapter 8 Solve problems

Print a configuration page. See Print the information pages on page 48.

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a.

If the page does not print, verify that the input tray contains paper.

b.

9.

a.

b.

c.

If the page jams in the product, see Clear jams on page 75.

Print asmall document froma different program thathas worked inthe past. Ifthis solution works,
thenthe problemiswiththe programyou areusing.If thissolution doesnotwork (thedocument does
not print), complete these steps:

Try printing the job from another computer that has the product software installed.

ChecktheUSBcableconnection.Directtheproducttothecorrectport,orreinstallthesoftware,
selecting the connection type that you are using.

If the print quality is unacceptable, complete the following steps:

●

Verifythattheprint settingsarecorrectforthemediathatyouareusing.SeeChangethe

print driver to match the media type and size on page 32.

●

UsetheproceduresinSolveimage-quality problemsonpage84tosolveprint-quality
problems.

Factors that affect product performance

Several factors affect the time it takes to print a job:

●

The useof special paper (suchas transparencies, heavy paper, andcustom-size paper)

●

Product processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB or network connection

●

The product I/O configuration

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71

Interpret control-panel light patterns

Table 8-1 Status-light legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 8-2 Control-panel light patterns

Light status State of the product Action

All lightsare off. TheproductisinAuto-Offmodeoristurned

off.

Statuslightscycle Thestatuslightscycleduringtheformatter

Readylight ison, and attentionlight is
off.

initializationperiodorwhen the productis
processinga cleaningpage.

Theproductis in thereadystate. Noaction isrequired. Theproduct is ready

Pressthe powerbuttontodeactivatethe
Auto-Offmodeor toturn ontheproduct.

No action is required. Wait for the
initializationperiodtoend.Theproduct
shouldenterthe ready state when the
initializationperiod isfinished.

to receive a print job.

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Table 8-2 Control-panel light patterns (continued)

2.

3.

Light status State of the product Action

Readylight is blinking, and attention light
is off.

Attentionlightisblinking,and ready light
is off.

Attentionlightisblinking,and ready light
is on.

Theproductisreceivingorprocessingdata. Noaction isrequired. Theproduct is

The producthas experienced an error that
canbe correctedattheproduct,such asa
jam,anopendoor, the absenceofa print
cartridge,orthe absence of paperin the
proper tray.

Theproducthasexperiencedacontinual
errorfrom which itwillrecover on itsown.

receiving or processing a print job.

Inspect the product, determine the error,
and then correct the error. If the error is
theabsence of paperin theproper trayor
theproductis ina manualfeed mode, put
theproper paperinthe trayand follow the
onscreeninstructions,or open andclose
theprint-cartridgedoor to resumeprinting.

Iftherecoveryis successful, the product
continues to the processing data state and
completes thejob.

Theattentionand readylights are on.

The product has experienced a fatal error
from which it cannot recover.

If the recovery is unsuccessful, the product
continues to the continuable error state.
Tryremovingany media fromthemedia
path and turning the product power off,
and then on again.

1.

Turnoff theproductordisconnectthe
power cord from the product.

Wait30seconds,andthenturn onthe
productorreconnectthepowercord
to theproduct.

Wait forthe productto initialize.

If the error persists, contact HP customer
support.

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Interpretcontrol-panellight patterns 73

Table 8-2 Control-panel light patterns (continued)

Light status State of the product Action

Thewirelesslightisblinking. Theproductisattemptingtolocatea

wireless network.

Thewirelesslightis on.

Thewireless light isoff. Theproductisnotconnectedtoa network,

The productis connected to a wireless
network.

andthe wireless unitinthe product might
be turned off.

No action is required.

No action is required.

If the light is off, the product is not
connectedto the network and the wireless
unitin theproductmight be off.Press the
wireless button to try connecting to the
network,orruntheWirelessConfiguration
utilitytoconfigurethe product.SeeUsethe

WirelessConfigurationutility on page 26.

To verify that the product finds the
network, print a configuration page. The
product should have an IP address
assigned toit.

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Chapter 8 Solve problems

For information about connecting
wirelesslytoanetwork,seeNetwork

connection (wireless models only)
on page26.

Iftheproductremainsunable to connectto
the network, uninstall and then reinstall
theproduct.If the error persists,contact a
networkadministratoror refertothe user
manual of the wireless router or access
point.

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Clear jams

Whenclearingjams,becarefulnot totearjammedpaper.If asmallpieceof paperremainsintheproduct, it
could cause additional jams.

Common causes of jams

●

The input tray is loaded incorrectly or is too full.

NOTE:

When youadd newmedia, always removeall of themedia from theinput trayand straighten

the entire stack. This helps prevent multiple feeds and reduces media jams.

●

The media does not meet HP specifications.

●

Theproductmightneedto becleaned toremovepaperdust andotherparticlesfromthepaper path.

Loosetoner might remainin theproduct aftera mediajam.Thistoner clears upafter afew sheetsprint.

CAUTION: If youget any toner onyour clothes, washthem in coldwater. Hot water will permanently set the

toner intothe fabric.

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Clear jams

75

Jam locations

1

Internal

areas

1.

Jams can occur at the following locations in the product.

1

3

2

2

3

NOTE: Jams can occur in more than one location.

Input tray

Output bin

Clear jams from the input tray

CAUTION: Donotusesharpobjects,suchastweezersorneedle-nosepliers,toremovejams.Damage

caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.

NOTE:

Depending onwhere the jamis located, someof the followingsteps might notbe necessary.

Open the print-cartridge door, and then remove the print cartridge.

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Chapter 8 Solve problems

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2.

Remove the media stack from the input tray.

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Clear jams

77

3.

Withbothhands, graspthesideofthejammedmediathatismostvisible(this includesthe middle),and

4.

1.

carefully pull it free from the product.

Reinstall the print cartridge, and then close the print-cartridge door.

Clear jams from the output areas

CAUTION: Do notuse sharpobjects, suchas tweezersor needle-nosepliers, toremove jams.Damage

causedbysharpobjectswillnotbecoveredbythewarranty.

Open the print-cartridge door, and then remove the print cartridge.

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2.

Keeptheprintcartridge dooropen,andthenwithbothhands,grasp thesideofthejammed mediathat
is most visible (this includes the middle), and carefully pull it free from the product.

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Clear jams

79

3.

Reinstall the print cartridge, and then close the print-cartridge door.

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Chapter 8 Solve problems

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Clear jams from inside the product

1.

2.

Open the print-cartridge door, and then remove the print cartridge.

CAUTION:

Ifyou canseethe jammedpaper,carefullygrasp thejammed paper,andslowlypull itoutof the
product.

Toprevent damage,do notexpose theprint cartridgeto light.Cover itwitha pieceof paper.

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81

3.

Reinstall the print cartridge, and then close the print-cartridge door.

1.

Solve repeated jams

●

Verifythat theinput trayisnot overfilled.The inputtray capacityvaries depending onthe typeof print
media that you are using.

●

Verify that the media guides are properly adjusted.

●

Check that the input tray is securely in place.

●

Do not add print media into the input tray while the product is printing.

●

Use only HP-recommended media types and sizes.

●

Donotfanmediaprior to loadingit inatray. Toloosen the ream,holdit firmly inboth handsand twist
the media by rotating your hands in the opposite direction.

●

Donot letprintmediastack upin theoutputbin. Theprint media typeand theamount oftoner used
affect the output bin capacity.

●

Checkthepowerconnection.Makesurethatthepowercordisfirmlyconnectedtoboththeproductand
the power supply box. Plug the power cord into a grounded power outlet.

Change the jam recovery setting

Whenthe JamRecoveryfeature isturned on,the productreprints anypages thatare damagedduringajam.

Open the product Properties dialog box.

2.

Click the Device Settings tab.

3.

Click the Auto option or the Off option under Jam Recovery.

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Chapter 8 Solve problems

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Solve paper-handling problems

The following problems with media cause print-quality deviations, jamming, or damage to the product.

Problem

Poor print quality or toner adhesion The paper is too moist, too rough, too

Dropouts, jamming, or curl The paper has been stored incorrectly. Storepaper flat initsmoisture-proof

Excessive curl Thepaper istoomoist,hasthewrong

Jamming, damage to product The paper has cutouts or perforations. Use paper thatis freeofcutouts or

Problems with feeding The paper has ragged edges. Usehigh-qualitypaperthatismadefor

Cause

heavyor toosmooth,orit is embossed or
from a faulty paper lot.

Thepaperhasvariabilityfromonesideto
the other.

grain direction, or is of short-grain
construction

The paper varies from side-to-side. Turn the paper over.

The paper varies from side-to-side. Turn the paper over.

The paper is too moist, too rough, too
heavyor too smooth,hasthewronggrain
direction,or is of short-grainconstruction
orit isembossedor froma faultypaper
lot.

Solution

Try another kind of paper, between 100
and250Sheffield,with 4% to6%moisture
content.

wrapping.

Turn the paper over.

Use long-grain paper.

perforations.

laser printers.

Tryanotherkindofpaper,between100
and250Sheffield,4% to 6%moisture
content.

Use long-grain paper.

Printisskewed(crooked).

Morethanonesheetfeedsatonetime. Themediatraymightbeoverloaded. Remove some ofthe mediafrom the tray.

Theproductdoesnotpullmediafrom the
input tray.

The mediaguides might be incorrectly
adjusted.

Themediamightbewrinkled,folded,or
damaged.

Theproductmightbeinmanual-feed
mode.

Thepickuprollermightbe dirtyor
damaged.

The paper-length adjustment control in
the input tray is set at a length that is
greater than the media size.

Removeall media fromtheinput tray,
straightenthestack,and then load the
mediaintheinputtrayagain.Adjustthe
mediaguidestothewidth and lengthof
the media that you are using and try
printing again.

Verify that the media is not wrinkled,
folded,ordamaged.Tryprintingonmedia
from a new or different package.

At the computer, follow the onscreen
instructionsto deactivatemanual-feed
mode. Or,at the product,open and close
the print-cartridgedoor.

Contact HP Customer Care. See the
supportflyerthat camein thebox.

Setthepaper-lengthadjustmentcontrol
to thecorrect length.

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Solve paper-handlingproblems

83

Solve image-quality problems

You can prevent most print-quality problems by following these guidelines.

●

Use paper that meetsHPspecifications. See Paper and print mediaon page 29.

●

Clean the product as necessary. See Clean the product on page 63.

Image defect examples

This section provides information about identifying and correcting print defects.

NOTE:

If these steps do not correct the problem, contact an HP-authorized dealer or service representative.

Light print or faded

Toner specks

●

Redistribute the toner toextend thelife.

●

Theprintcartridgeisnearingendoflife.Installanew
genuine HP print cartridge.

●

The mediamight not meet HP's media specifications (for
example,the mediais toomoist or too rough).

●

Ifthe whole page islight,the print density adjustmentis too
light or EconoMode might be turned on. Adjust the print
density, anddisable EconoMode inthe product Properties.

●

The mediamight not meet HP's media specifications (for
example,the mediais toomoist or too rough).

●

The productmight needto be cleaned.

●

Theprintcartridgemightbedefective.Installanewgenuine
HP printcartridge.

Dropouts

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Chapter 8 Solve problems

●

Asinglesheetofmediamight bedefective.Tryreprinting
the job.

●

Themediamoisturecontentisunevenorthemediahas
moistspotson its surface. Tryprintingwithnewmedia.

●

The medialot isbad. The manufacturing processes can
causesomeareas to rejecttoner.Tryadifferenttypeor
brand ofmedia.

●

Theprintcartridgemightbedefective.Installanewgenuine
HP printcartridge.

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Vertical lines

●

Change

the

media

toalighter

basis

weight.

Gray background

●

Tonermight be on thephotosensitivedrum.Printafew
morepages to seeifthe problem mightcorrectitself.

●

Thephotosensitivedrum insidetheprintcartridgehas
probably been scratched. Installa new genuineHP print
cartridge.

●

Checktheproductenvironment.Verydry(low humidity)
conditions canincrease the amount of background shading.

●

Thedensity settingmightbetoohigh.Adjustthedensity
setting.

●

Install a new genuineHP printcartridge.

Toner smear

Loose toner

●

Iftonersmears appear ontheleadingedgeof themedia,
themediaguidesmightbedirty.Wipethemediaguideswith
a dry, lint-free cloth.

●

Check the media typeand quality.

●

Thefuser temperaturemight betoo low. Inthe printer
driver, makesure the appropriate media typeis selected.

●

Try installing a new genuineHP printcartridge.

●

Thefuser temperaturemight betoo low. Inthe printer
driver, makesure the appropriate media typeis selected.

●

Clean the inside ofthe product. See Clean the product

on page63.

●

Check themedia quality.

●

PlugtheproductdirectlyintoanACoutlet instead of into a
power strip.

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Solve image-quality problems

85

Vertical repetitive defects

Misformed characters

●

Theprint cartridgemight bedamaged.If a repetitivemark
occursatthesamespotonthe page, installanewgenuine
HP printcartridge.

●

Theinternalpartsmighthavetoneron them. If thedefects
occuron the backof thepage,the problem probablywill
correct itselfafter a few more printed pages.

●

Inthe printerdriver,makesuretheappropriatemediatype
is selected.

●

If characters are improperly formed, producing hollow
images,themediastockmightbetooslick.Tryadifferent
media.

●

If characters are improperly formed, producing a wavy
effect,theproductmightneedservice.Printaconfiguration
page.Ifthecharactersareimproperlyformed,contactan
HP-authorizeddealer orservice representative.

Page skew

Curl or wave

●

Makesurethatthemediaisloadedcorrectlyandthemedia
guides are not too tight or too loose against the media
stack.

●

The inputbin might betoo full.

●

Check the media type and quality.

●

Check the media type and quality. Both high temperature
and high humiditycause media to curl.

●

Themediamighthavebeenintheinputtraytoolong.Turn
overthe stackof media inthe tray.Also,try rotatingthe
media 180° in the input tray.

●

Thefuser temperaturemight betoo high. Intheprinter
driver, make sure that the appropriate media type is
selected.If theproblempersists,selectamediatypethat
uses alower fuser temperature, such astransparencies or
light media.

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