HP P1000, P1500 User Manual

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HP LaserJet P1000 and P1500 Series

User Guide

HP LaserJet P1000 and P1500 Series

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CB410-90992

Edition 1, 12/2007

Trademark Credits

Microsoft

, Windows®, and Windows NT

are U.S. registered trademarks of Microsoft Corporation.

PostScript

is a registered trademark of

Adobe Systems Incorporated.

Table of contents

1 Product information

Product configurations .......................................................................................................................... 2

Product features ................................................................................................................................... 3

Identify product parts ............................................................................................................................ 4

HP LaserJet P1000 Series .................................................................................................. 4

HP LaserJet P1500 Series .................................................................................................. 5

2 Control panel

HP LaserJet P1000 Series ................................................................................................................... 8

HP LaserJet P1500 Series ................................................................................................................... 9

3 Product software

Supported operating systems ............................................................................................................. 12

Supported network systems (HP LaserJet P1500 network models only) ........................................... 13

Device connections ............................................................................................................................ 14

Software for Windows ........................................................................................................................ 16

Software for Macintosh ....................................................................................................................... 18

USB connections ............................................................................................................... 14

Network connections (HP LaserJet P1500 network models only) ..................................... 14

Connect the device to the network .................................................................... 14

Install the software for the network device ........................................................ 15

Windows printer drivers ..................................................................................................... 16

Printer preferences (driver) ............................................................................... 16

Printer properties online Help ............................................................................ 16

Print-setting priorities ........................................................................................ 16

Additional Windows driver types (HP LaserJet P1500 network models) .......... 16

Install the Windows printer software ................................................................. 16

To install printer software for Windows Server 2003 (print driver

only), Windows 98SE, and Me (driver only) ..................................... 16

To install printer software for Windows 2000 and XP ....................... 17

Change printer-driver settings for Windows ...................................................... 17

Embedded Web server (HP LaserJet P1500 network models only) .................................. 17

Macintosh printer drivers ................................................................................................... 18

Install the Macintosh printer driver .................................................................... 18

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Configure the Macintosh printer driver .............................................................. 18

4 Supported paper and other media

Understand media use ....................................................................................................................... 22

Supported media sizes ....................................................................................................................... 23

Select print media ............................................................................................................................... 24

Media that can damage the device .................................................................................... 24

Media to avoid ................................................................................................................... 24

Special media for printing ................................................................................................................... 25

Envelopes .......................................................................................................................... 25

Labels ................................................................................................................................ 25

Transparencies .................................................................................................................. 25

Letterhead or preprinted forms .......................................................................................... 26

Heavy paper ...................................................................................................................... 26

5 Print tasks

Print-quality settings ........................................................................................................................... 28

Load media ......................................................................................................................................... 29

Priority feed slot (HP LaserJet P1006/P1009/P1500 Series only) ..................................... 29

Main input tray ................................................................................................................... 29

Tray adjustment for short media (HP LaserJet P1002/P1003/P1004/P1005 only) ............ 29

Print on special media ........................................................................................................................ 31

Change print driver to match your media size and type .................................................... 31

Print Types and tray capacity ............................................................................................ 31

Printing on both sides of the paper (manual two-sided printing) ........................................ 32

Printing multiple pages on a single sheet of paper (N-up printing) .................................... 34

Printing booklets ................................................................................................................ 34

Printing watermarks ........................................................................................................... 35

Printing mirror images ........................................................................................................ 36

Canceling a print job ........................................................................................................................... 37

6 Managing and maintenance

Replace the print cartridge ................................................................................................................. 40

Printer information pages ................................................................................................................... 42

Demo page ........................................................................................................................ 42

Configuration page ............................................................................................................ 42

Supplies Status page ......................................................................................................... 42

Embedded Web server (HP LaserJet P1500 network models only) .................................................. 43

Open the embedded Web server ....................................................................................... 43

Information tab ................................................................................................................... 44

Settings tab ........................................................................................................................ 44

Networking tab ................................................................................................................... 44

Links .................................................................................................................................. 44

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Manage supplies ................................................................................................................................ 45

Clean the device ................................................................................................................................. 47

Change the pickup roller .................................................................................................................... 50

Clean the pickup roller ........................................................................................................................ 53

Change the printer separation pad ..................................................................................................... 54

EconoMode ........................................................................................................................................ 57

7 Problem solving

Problem-solving checklist ................................................................................................................... 60

Status-light patterns ........................................................................................................................... 63

Clearing jams ..................................................................................................................................... 66

Improve print quality ........................................................................................................................... 69

Supplies life ....................................................................................................................... 45

Check and order supplies .................................................................................................. 45

Supplies storage guidelines ............................................................................................... 45

Replace and recycle supplies ............................................................................................ 45

Redistribute toner .............................................................................................................. 46

HP policy on non-HP supplies ........................................................................................... 46

Reset the device for non-HP supplies ............................................................... 46

HP anti-counterfeit supplies Web site ................................................................................ 46

Clean the print-cartridge area ............................................................................................ 47

Clean the device paper path .............................................................................................. 49

Step 1: Is the device set up correctly? ............................................................................... 60

Step 2: Is the Ready light on? ............................................................................................ 60

Step 3: Can you print a configuration page? ..................................................................... 60

Step 4: Is the print quality acceptable? .............................................................................. 61

Step 5: Is the device communicating with the computer? .................................................. 61

Step 6: Does the printed page look like you expected? ..................................................... 61

Contact HP support ........................................................................................................... 62

Typical media jam locations ............................................................................................... 66

Removing a jammed page ................................................................................................. 66

Light print or faded ............................................................................................................. 69

Toner specks ..................................................................................................................... 69

Dropouts ............................................................................................................................ 69

Vertical lines ...................................................................................................................... 70

Gray background ............................................................................................................... 70

Toner smear ...................................................................................................................... 70

Loose toner ........................................................................................................................ 71

Vertical repetitive defects ................................................................................................... 71

Misformed characters ........................................................................................................ 71

Page skew ......................................................................................................................... 72

Curl or wave ....................................................................................................................... 72

Wrinkles or creases ........................................................................................................... 72

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Toner-scatter outline .......................................................................................................... 72

Media problem-solving ....................................................................................................................... 73

Printed page is different from what appeared on screen .................................................................... 74

Garbled, incorrect, or incomplete text ................................................................................ 74

Missing graphics or text, or blank pages ........................................................................... 74

Page format is different than on another HP LaserJet printer ........................................... 74

Graphics quality ................................................................................................................. 75

Printer software problems .................................................................................................................. 76

Common Macintosh problems ............................................................................................................ 77

Network-setup problem-solving .......................................................................................................... 79

Appendix A Accessories and consumables

Order supplies and accessories ......................................................................................................... 82

Appendix B Service and support

Hewlett-Packard limited warranty statement ...................................................................................... 84

Customer self repair warranty service ................................................................................................ 85

Hewlett-Packard software license agreement .................................................................................... 86

Limited warranty for print cartridges and image drums ...................................................................... 87

HP Customer Care ............................................................................................................................. 88

Availability of support and service ...................................................................................................... 90

HP Care Pack™ Services and Service Agreements ......................................................... 90

Guidelines for repacking the device ................................................................................................... 91

Appendix C Device specifications

Appendix D Regulatory information

FCC compliance ................................................................................................................................. 96

Declaration of Conformity statements for HP LaserJet P1000 Series ................................................ 97

Declaration of Conformity statements for HP LaserJet P1500 Series ................................................ 98

Regulatory statements ....................................................................................................................... 99

Laser safety statement ...................................................................................................... 99

Canadian DOC regulations ................................................................................................ 99

Korean EMI statement ....................................................................................................... 99

Laser statement for Finland ............................................................................................. 100

Substances Table (China) ............................................................................................... 101

Environmental product stewardship program ................................................................................... 102

Protecting the environment .............................................................................................. 102

Ozone production ............................................................................................................ 102

Power consumption ......................................................................................................... 102

Toner consumption .......................................................................................................... 102

Paper use ........................................................................................................................ 102

Plastics ............................................................................................................................ 102

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HP LaserJet print supplies ............................................................................................... 102

Return and recycling instructions ..................................................................................... 103

United States and Puerto Rico ........................................................................ 103

Multiple returns (two to eight cartridges) ........................................ 103

Single returns ................................................................................. 103

Shipping .......................................................................................... 103

Non-US returns ............................................................................................... 103

Paper ............................................................................................................................... 103

Material restrictions .......................................................................................................... 103

Disposal of waste equipment by users in private households in the European Union .... 104

Material Safety Data Sheet (MSDS) ................................................................................ 104

For more information ....................................................................................................... 104

Index ................................................................................................................................................................. 105

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viii ENWW

1 Product information

Product configurations

●

Product features

●

Identify product parts

●

ENWW 1

Product configurations

HP LaserJet P1000 Series HP LaserJet P1500 Series

First Page Out: < 8 seconds

●

Speed: 14 A4 pages per minute (ppm), 15 Letter-size

●

ppm.

Tray: 150 sheet universal tray.

●

Connectivity: Hi-Speed USB 2.0 port.

●

HP LaserJet P1006/P1009 only

First Page Out: < 8 seconds

●

Speed: 22 A4 pages per minute (ppm), 17 Letter-size

●

ppm.

Tray: 10 sheet priority feed slot and a 150 sheet universal

●

tray.

Connectivity: Hi-Speed USB 2.0 port.

●

First Page Out: < 6 seconds

●

Speed: 22 A4 pages per minute (ppm), 23 Letter-size

●

ppm.

Trays: 10 sheet priority feed slot and a 250 sheet

●

universal tray

Connectivity: Hi-Speed USB 2.0 port. On-board

●

networking (HP LaserJet P1500 network models only).

2 Chapter 1 Product information ENWW

Product features

Benefit Supporting features

Excellent print quality

Ease of use

Flexible paper handling

Interface connections

Energy savings

HP print cartridges.

●

True 600 by 600 dots per inch (dpi) text and graphics.

●

Adjustable settings to optimize print quality.

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The print cartridge is easy to install.

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Convenient access to the print cartridge and to the paper path

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through the cartridge door.

Adjust paper tray with one hand.

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Main tray for letterhead, envelopes, labels, transparencies,

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custom-sized media, postcards, and heavy paper.

Priority feed slot for letterhead, envelopes, labels,

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transparencies, custom-sized media, postcards, and heavy paper.

A 125-sheet top output bin.

●

Print on Both Sides (manually). See

●

the paper (manual two-sided printing) on page 32.

Hi-Speed 2.0 USB port.

●

Built-in internal print server for connecting to a 10/100Base-

●

T network. (HP LaserJet P1500 network models only)

The device automatically conserves electricity by

●

substantially reducing power consumption when it is not printing.

Printing on both sides of

Economical printing

Archive printing

Supplies

Accessibility

Security

N-up printing (printing more than one page on a sheet) and

●

Printing on Both Sides features save paper. See

both sides of the paper (manual two-sided printing) on page 32.

When printing pages that are to be stored long-term, this

●

option sets the device to a mode that reduces toner smearing and dusting.

Select Archive as the paper type.

●

A Supplies Status page with print cartridge gauges that

●

estimate remaining supply level. Not available for non-HP supplies.

Authentication for original HP print cartridges.

●

Easy ordering for replacement supplies.

●

Online user guide compatible with text screen-readers.

●

All doors and covers can be opened with one hand.

●

Kensington lock receptacle on back of device.

●

Printing on

ENWW Product features 3

Identify product parts

HP LaserJet P1000 Series

Figure 1-1 HP LaserJet P1000 Series, front view (HP LaserJet P1006/P1009 shown)

1 Output bin

2 Foldable Output Tray Extension

3 Priority feed slot

4 Foldable Main Input tray

5 Short Media Extender (HP LaserJet P1002/P1003/P1004/P1005 only)

6 Power button

7 Cartridge door lift-tab

8 Control panel (HP LaserJet P1006/P1009 control panel shown)

Figure 1-2 HP LaserJet P1000 Series, back view (HP LaserJet P1006/P1009 shown)

1 USB Port

4 Chapter 1 Product information ENWW

2 Power receptacle

3 Serial number

HP LaserJet P1500 Series

Figure 1-3 HP LaserJet P1500 Series, front view (HP LaserJet P1505n shown)

1 Output bin

2 Foldable Output Tray Extension

3 Priority feed slot

4 Input tray

5 Power button

6 Cartridge door lift-tab

7 Control panel

Figure 1-4 HP LaserJet P1500 Series, back view (HP LaserJet P1505n shown)

1 USB Port

ENWW Identify product parts 5

2 HP internal network port (HP LaserJet P1500 network models only)

3 Power receptacle

4 Serial Number

6 Chapter 1 Product information ENWW

2 Control panel

HP LaserJet P1000 Series

●

HP LaserJet P1500 Series

●

ENWW 7

HP LaserJet P1000 Series

The HP LaserJet P1000 Series control panel contains two lights and one button.

NOTE: See Status-light patterns on page 63 for a description of what the light patterns mean.

Figure 2-1 HP LaserJet P1000 Series control panel (HP LaserJet P1006/P1009 shown)

1 Attention light: Indicates that the print cartridge door is open or other errors exist.

2 Ready light: When the device is ready to print, the Ready light is on. When the device is processing data, the Ready

light blinks.

3 Cancel button: To cancel the print job that is currently printing, press the Cancel button (HP LaserJet P1006/P1009 only).

8 Chapter 2 Control panel ENWW

HP LaserJet P1500 Series

The HP LaserJet P1500 Series control panel contains four lights and two buttons.

NOTE: See Status-light patterns on page 63 for a description of what the light patterns mean.

Figure 2-2 HP LaserJet P1500 Series control panel (HP LaserJet P1505n shown)

1 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the device, the

Toner light blinks.

2 Attention light: Indicates that the print cartridge door is open or other errors exist.

3 Ready light: When the device is ready to print, the Ready light is on. When the device is processing data, the Ready

light blinks.

4 Go light: Blinks to indicate that there is a continuable error or a manual feed job is ready to continue.

5 Go button: To print a configuration page, press the Go button when the Ready light is on. When the Go light is flashing,

press the Go button to continue the print job.

6 Cancel button: To cancel the print job that is currently printing, press the Cancel button.

ENWW HP LaserJet P1500 Series 9

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3 Product software

For proper device setup and access to the full range of device features, full installation of the provided software is required.

Following sections describe the software that is provided with your product:

Supported operating systems

●

Supported network systems (HP LaserJet P1500 network models only)

●

Device connections

●

Software for Windows

●

Software for Macintosh

●

ENWW 11

Supported operating systems

The device comes with software for the following operating systems:

Windows

●

Windows Millennium Edition (Me) (printer driver only)

●

Windows 2000

●

Windows Server 2003 (32-bit and 64-bit)

●

For more information about upgrading from Windows 2000 Server to Windows Server 2003; using Windows Server 2003 Point and Print; or using Windows Server 2003 Terminal Services and Printing, go to

Windows

●

Macintosh OS X V10.2.8, V10.3.9, and V10.4.3

●

Windows Vista (32-bit and 64-bit)

●

98 SE (printer driver only)

http://www.microsoft.com/.

XP (32-bit)

12 Chapter 3 Product software ENWW

Supported network systems (HP LaserJet P1500 network models only)

TCP/IP

●

ENWW Supported network systems (HP LaserJet P1500 network models only) 13

Device connections

USB connections

The product supports USB connections.

1. Insert the software installation CD into the computer CD-ROM drive.

NOTE: Do not connect the USB cable until prompted.

2. If the installation program does not start automatically, browse the CD contents and run the

SETUP.EXE file.

3. Follow the on-screen instructions for setting up your device and installing your software.

Network connections (HP LaserJet P1500 network models only)

The HP LaserJet P1500 network models can connect to networks through the HP internal networking port.

Connect the device to the network

To connect a networking-equipped product to your network, you need the following items:

Functional wired TCP/IP network

●

CAT-5 Ethernet cable

●

To connect the device to your network

1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.

2. Connect the Ethernet cable to the Ethernet port on the back of the device.

3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the

back of the device.

4. Print a Configuration page: When the device is in the Ready state, press the Go button.

14 Chapter 3 Product software ENWW

NOTE: To resolve network connection problems, see Network-setup problem-solving on page 79.

Install the software for the network device

To use the device on the network, install the software on a computer that is connected to the network.

Software for Windows on page 16 or Software for Macintosh on page 18 for information about

See installing the software.

ENWW Device connections 15

Software for Windows

Windows printer drivers

A printer driver is the software that provides access to printer features and provides the means for the computer to communicate with the device.

Printer preferences (driver)

Printer preferences control the device. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer preferences in the following ways:

Through the software application that you are using to print. This only changes the settings for the

●

current software application.

Through the Windows operating system. This changes the default settings for all future print jobs.

●

NOTE: Because many software applications use a different method of accessing the printer

properties, the following section describes the most common methods used in Windows 98 SE, Me, 2000, and Windows XP.

Printer properties online Help

The printer properties online Help, also called the driver Help, includes specific information about the functions in the printer properties. This online Help guides you through the process of changing your printer default settings. For some drivers, online Help provides context-sensitive help that describes the options for the driver feature you are currently using.

To access the printer properties online Help

1. From the software application, click File, and then click Print.

2. Click Properties, and then click Help.

Print-setting priorities

There are two ways to change print settings for this device: in the software application or in the printer driver. Changes made in the software application override settings changed in the printer driver. Within a software application, changes made in the Page Setup dialog box override changes made in the Print dialog box.

If more than one method is available to change a particular print setting, use the method that has the highest priority.

Additional Windows driver types (HP LaserJet P1500 network models)

The HP LaserJet P1500 network models also feature an available PCL 5e printer driver. Use the Microsoft Add Printer feature to install the driver.

Install the Windows printer software

To install printer software for Windows Server 2003 (print driver only), Windows 98SE, and Me (driver only)

See the operating system documentation for instructions on installing a printer driver.

16 Chapter 3 Product software ENWW

To install printer software for Windows 2000 and XP

Insert the software CD that came with the device into the computer CD-ROM drive. Follow the onscreen installation instructions to install the printer software.

NOTE: If the Welcome screen does not open, click Start on the Windows taskbar, click Run, type Z:

\setup (where Z is your CD drive letter), and click OK.

Change printer-driver settings for Windows

To change the settings for all print jobs until the software program is closed

1. On the File menu in the software

program, click Print.

2. Select the driver, and then click

Properties or Preferences.

The steps can vary; this procedure is most common.

To change the default settings for all print jobs

1. Click Start, click Settings, and then

click Printers (Windows 2000) or Printers and Faxes (Windows XP

Professional and Server 2003) or

Printers and Other Hardware Devices (Windows XP Home).

For Windows Vista, click Start, click Control Panel, and then click Printer.

2. Right-click the driver icon, and then

select Printing Preferences.

To change the device configuration settings

1. Click Start, click Settings, and then

click Printers (Windows 2000) or Printers and Faxes (Windows XP

Professional and Server 2003) or

Printers and Other Hardware Devices (Windows XP Home).

For Windows Vista, click Start, click Control Panel, and then click Printer.

2. Right-click the driver icon, and then

select Properties.

3. Click the Device Settings tab.

Embedded Web server (HP LaserJet P1500 network models only)

You can use the embedded Web server to configure the device, view status information, and obtain problem-solving information.

Embedded Web server (HP LaserJet P1500 network models only) on page 43 for more

See information.

ENWW Software for Windows 17

Software for Macintosh

Macintosh printer drivers

A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the device.

Install the Macintosh printer driver

This section explains how to install the printing system software for Macintosh OS X V10.2.8, V10.3.9, and V10.4.3.

1. Insert the software CD into the CD-ROM drive and run the installer.

2. Double-click the CD icon on the desktop

3. Double-click the Installer icon.

4. Follow the instructions on the computer screen.

5. Print a test page or a page from any software program to make sure that the software is correctly

installed.

If installation fails, reinstall the software. If this fails, see the Known Issues and Workarounds section of the Install Notes. The Install Notes are located on the software CD or at the support Web site (see

HP Customer Care on page 88 for the Web address).

Configure the Macintosh printer driver

Use one of the following methods to open the Macintosh printer driver from your computer:

Operating System To change the settings for all

Macintosh OS X V10.2.8, V10.3.9

Macintosh OS X V10.4.3

print jobs until the software program is closed

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

To change the print job default settings (for example, turn on Print on Both Sides by default)

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

3. On the Presets pop-up

menu, click Save as and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

To change the configuration settings (for example, add a tray or enable/disable manual two-sided printing)

1. Open Printer Setup Utility

by selecting the hard drive, clicking Applications, clicking Utilities, then double-clicking Printer

Setup Utility.

2. Click the print queue.

3. On the Printers menu, click

Show Info.

1. Open Printer Setup Utility

by selecting the hard drive, clicking Applications, clicking Utilities, then double-clicking Printer

Setup Utility.

2. Click the print queue.

3. On the Printers menu, click

18 Chapter 3 Product software ENWW

Operating System To change the settings for all

print jobs until the software program is closed

To change the print job default settings (for example, turn on Print on Both Sides by default)

To change the configuration settings (for example, add a tray or enable/disable manual two-sided printing)

3. On the Presets pop-up

menu, click Save as and type a name for the preset.

4. These settings are saved in

the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

Show Info.

ENWW Software for Macintosh 19

20 Chapter 3 Product software ENWW

4 Supported paper and other media

Understand media use

●

Supported media sizes

●

Select print media

●

Special media for printing

●

ENWW 21

Understand media use

The product can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

Poor print quality

●

Increased jams

●

Premature wear on the device, requiring repair

●

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, test the media and make sure that it meets the requirements specified in this user guide and in HP LaserJet printer family media guide. The guidelines can be downloaded from

on page 88 for more information about ordering the guidelines.

CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause problems

for the device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

http://www.hp.com/support/ljpaperguide/, or see HP Customer Care

22 Chapter 4 Supported paper and other media ENWW

Supported media sizes

Your product supports a number of paper sizes and adapt to various media. You can change the paper size on the Paper tab in the printer driver, or in the embedded Web server (HP LaserJet P1500 network models only).

Size is Dimensions

Letter (default in US, Canada, Mexico and Latin America) 216 x 279 mm (8.5 x 11 inches)

Legal 216 x 1194 mm (8.5 x 14 inches)

Executive 184 x 267 mm (7.24 x 10.51 inches)

A4 (worldwide default outside of U.S., Canada, Mexico, and Latin America)

A5 148 x 210 mm (5.83 x 8.27 inches)

A6 105 x 148 mm (4.13 x 5.83 inches)

B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)

Envelope #10 105 x 241 mm (4.13 x 9.49 inches)

Envelope DL 110 x 220 mm (4.33 x 8.66 inches)

Envelope C5 162 x 229 mm (6.93 x 9.84 inches)

Envelope B5 176 x 250 mm (6.93 x 9.84 inches)

Envelope Monarch 98 x 191 mm (3.86 x 7.52 inches)

16K 197 x 273 mm (7.75 x 10.75 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)

Post Card 100 x 148 mm (3.94 x 5.83 inches)

Double Post Card 148 x 200 mm (5.83 x 7.87 inches)

210 x 297 mm (8.27 x 11.69 inches)

195 x 270 mm (7.68 x 10.63 inches)

184 x 260 mm (7.24 x 10.24 inches)

ENWW Supported media sizes 23

Select print media

Consider these factors when choosing print media.

Media that can damage the device

Do not use media that can damage the device.

Do not use media with staples attached.

●

Do not use transparencies, labels, photo, or glossy paper designed for inkjet printers or other low-

●

temperature printers. Use only media that is specified for use with HP LaserJet printers.

Do not use paper that is embossed or coated and is not designed to withstand the fuser

●

temperature.

Do not use letterhead paper that was created by using low temperature dyes or thermography.

●

Preprinted forms or letterhead must use inks that are designed to withstand the fuser temperature.

Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when

●

exposed to the fuser temperature.

To order HP LaserJet printing supplies, go to

http://www.hp.com/ghp/buyonline.html/ worldwide.

Media to avoid

Using media that is outside the device specifications causes a decrease in print quality and an increase in jams.

Do not use paper that is too rough. Use paper that is tested at less than 250 Sheffield smoothness.

●

Do not use paper that contains cutouts or perforations, other than standard three-hole punched

●

paper.

Do not use multipart or multipage forms.

●

To ensure even toner coverage, do not use paper that includes a watermark if you are printing solid

●

patterns.

http://www.hp.com/go/ljsupplies/ in the U.S. or to

24 Chapter 4 Supported paper and other media ENWW

Special media for printing

This device supports printing on special media.

Envelopes

Store envelopes flat.

●

Envelopes should not be wrinkled, nicked, stuck together, or otherwise damaged. Do not use

●

envelopes that have clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials.

Only use envelopes where the seam extends all the way to the corner of the envelope as indicated

●

in the following illustration.

1 Acceptable

2 Unacceptable

Envelopes that contain a peel-off adhesive strip or more than one flap that folds over to seal must

●

use adhesives that are compatible with the heat and pressure in the fuser.

CAUTION: Failure to follow these guidelines can result in jams.

Labels

When selecting labels, consider the quality of each component:

Only use labels that have no exposed backing between them.

●

Labels must lie flat.

●

Do not use labels that have wrinkles or bubbles, or are damaged.

●

Use only full sheets of labels. This device does not support printing on partial sheets of labels.

●

For instructions on loading labels, see

Transparencies

Print Types and tray capacity on page 31

For tray, media-orientation, and driver settings, see

●

Place transparencies on a flat surface after removing them from the device.

●

ENWW Special media for printing 25

Print Types and tray capacity on page 31.

CAUTION: To avoid device damage, only use transparencies that are recommended for use in laser

printers. Transparent print media not designed for LaserJet printing melts in the fuser, and damages the fuser.

Letterhead or preprinted forms

Avoid using raised or embossed letterhead.

●

Use only non-flammable inks that do not damage the print rollers.

●

Heavy paper

Do not use paper that is heavier than the recommended media specification for this device.

●

26 Chapter 4 Supported paper and other media ENWW

5Print tasks

Print-quality settings

●

Load media

●

Print on special media

●

Canceling a print job

●

ENWW 27

Print-quality settings

Print-quality settings affect print resolution and toner usage.

Use the following procedure to change print-quality settings:

1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See preferences (driver) on page 16 for instructions.

2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab in some Mac drivers),

select the print-quality setting you want to use. The following options are available:

FastRes 600 (HP LaserJet P1000 Series only): This setting provides 600 dpi effective output

●

quality.

600 dpi (HP LaserJet P1500 Series only): This setting provides 600 x 600 dpi output with

●

Resolution Enhancement technology (REt) for improved text.

FastRes 1200: This setting provides 1200 dpi effective output quality.

●

EconoMode: Text is printed using less toner. This setting is useful when you are printing

●

drafts. You can turn on this option independently of other print-quality settings.

NOTE: Not all printer features are available in all drivers or operating systems. See the printer

Properties (driver) online Help for information about availability of features for that driver.

Printer

28 Chapter 5 Print tasks ENWW

Load media

CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might

occur. See

Priority feed slot (HP LaserJet P1006/P1009/P1500 Series only)

The priority feed slot holds up to ten sheets of media or one envelope, one transparency, or one sheet of labels or cardstock. Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.

Main input tray

The main input tray of the HP LaserJet P1000 Series holds up to 150 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (a 15 mm (0.6 inches) stack height or less).

The main input tray of the HP LaserJet P1500 Series holds 250 pages of 75 g/m pages of heavier media (a 25 mm (0.9 inch) stack height or less).

Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side and front media guides.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and

straighten the entire stack. This helps prevent multiple sheets of media from feeding through the device at one time, reducing media jams.

Clearing jams on page 66 for more information.

(20 lb) paper, or fewer

Tray adjustment for short media (HP LaserJet P1002/P1003/P1004/P1005 only)

If you are printing on media shorter than 185 mm (7.28 in), use the Short Media Extender to adjust your input tray.

1. Remove the Short Media Extender tool from the storage slot on the left side of the media input

area.

ENWW Load media 29

2. Attach the tool to the adjustable media guide.

3. Insert the media into the device until it stops and then slide the adjustable media guide, with the

tool attached to support the media.

4. When finished printing with short media, remove the Short Media Extender tool and place it back

in the storage slot.

30 Chapter 5 Print tasks ENWW

Print on special media

Only use media that is recommended for laser printers. See Supported media sizes on page 23.

NOTE: On the HP LaserJet P1006/P1009/P1500 Series, use the priority feed slot for printing one

envelope or other special media. Use the main input tray for printing multiple envelopes or other special media.

1. Before loading the media, slide the media guides outward to slightly wider than the media.

2. Place the media in the tray and adjust the media guides to the correct width.

Change print driver to match your media size and type

When you change the size and type settings to match your media, the device adjusts to optimize your print output. You can change the paper size or type settings on the Paper/Quality tab in the printer Properties or Preferences. See

Supported media sizes on page 23.

Print Types and tray capacity

The printer driver provides a number of print types that the device uses to adapt to various media.

NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, HEAVY, BOND, ARCHIVE, A5, A6, B5,

EXECUTIVE and ROUGH modes, the device pauses between pages and the number of pages per minute decreases.

Table 5-1 Driver print types

Type is Paper size HP LaserJet P1000

Plain

Letterhead

75 to 104 g/m lb)

(20 to 27

Series main tray max load

150 sheets 250 sheets Top forward and side to

ENWW Print on special media 31

HP LaserJet P1500 Series main tray max load

Tray orientation

be printed on face up.

Table 5-1 Driver print types (continued)

Type is Paper size HP LaserJet P1000

Series main tray max load

Color

Preprinted

Prepunched

Recycled

Printing on both sides of the paper (manual two-sided printing)

To print on both sides of the paper (manual two-sided printing), you must run the paper through the device twice.

32 Chapter 5 Print tasks ENWW

NOTE: Manual two-sided printing can cause the device to become dirty, reducing print quality. See

Clean the device on page 47 for instructions if the device becomes dirty.

1. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer preferences (driver) on page 16 for instructions.

2. On the Finishing tab, select Print On Both Sides (Manually). Select the appropriate binding

option, and click OK.

3. Print the document.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

4. After side one has printed, without changing the orientation, remove the paper stack from the output

bin. Do not discard blank sheets. Maintaining the same orientation, insert the paper stack into the priority feed tray or the main tray, printed side down.

5. Click Continue to print side two. On the HP LaserJet P1500 Series, press Go on the device control

panel after clicking Continue.

ENWW Print on special media 33

Printing multiple pages on a single sheet of paper (N-up printing)

You can select the number of pages that you want to print on a single sheet of paper. If you print more than one page per sheet, each page appears smaller. The pages are arranged on the sheet in the order that they would otherwise be printed.

1. From your software application, access the printer Properties (or Printing Preferences in

Windows 2000 and XP).

2. On the Finishing tab, select the correct number of pages per side.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

3. (Optional steps) To include page borders, select the check box. To specify the order of pages

printed on the sheet, select the order from the drop-down menu.

4. Print the document.

Printing booklets

You can print booklets on letter or A4 paper.

1. Load the paper in the main input tray.

2. Access the printer Properties (or Printing Preferences in Windows 2000 and XP).

3. On the Finishing tab, select the option to Print On Both Sides (Manually). Select the appropriate

binding option, and click OK. Print the document.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

34 Chapter 5 Print tasks ENWW

4. After side one has printed, without changing the orientation, remove the paper stack from the output

bin. Do not discard blank sheets. Maintaining the same orientation, insert the paper stack into the priority feed tray or the main tray, printed side down.

5. Print side two.

6. Fold and staple the pages.

Printing watermarks

Use the watermark option to print text "underneath" (in the background of) an existing document. For example, you might want to have large gray letters spelling out Draft or Confidential across the first page or all of the pages of a document.

ENWW Print on special media 35

1. From your software application, access the printer Properties (or Printing Preferences in

Windows 2000 and XP).

2. On the Effects tab, select the watermark you want to use.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

3. Print the document.

Printing mirror images

When printing a mirror image, the text and pictures are reversed so that they will be correct when viewed in a mirror or transferred to a printing plate.

1. From your software application, access the printer Properties (or Printing Preferences in

Windows 2000 and XP).

2. On the Paper/Quality tab, select the Mirror Printing check box.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

3. Print the document.

36 Chapter 5 Print tasks ENWW

Canceling a print job

You can cancel a print job from a software application or a print queue.

To stop the device immediately, remove the remaining paper from the device. After the device stops, use one of the following options.

Device control panel (HP LaserJet P1006/P1009/P1500 Series only): Press Cancel.

●

Software application: Typically, a dialog box appears briefly on your screen, allowing you to

●

cancel the print job.

Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,

●

delete the job there. Click Start, Settings, and Printers or Printers and Faxes. Double-click the printer icon to open the window, select your print job, and click Delete or Cancel.

If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the device. Either delete the job from the print queue or wait until the computer finishes sending data. The device will return to the Ready state.

ENWW Canceling a print job 37

38 Chapter 5 Print tasks ENWW

6 Managing and maintenance

Replace the print cartridge

●

Printer information pages

●

Embedded Web server (HP LaserJet P1500 network models only)

●

Manage supplies

●

Clean the device

●

Change the pickup roller

●

Clean the pickup roller

●

Change the printer separation pad

●

EconoMode

●

ENWW 39

Replace the print cartridge

1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information

inside the print-cartridge box. To prevent damage to the print cartridge, minimize its exposure to direct light by covering it with a sheet of paper.

2. Remove the new print cartridge from the packaging.

CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.

3. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to

return for recycling.

4. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.

40 Chapter 6 Managing and maintenance ENWW

5. Insert the print cartridge in the device and close the print-cartridge door.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

NOTE: When toner is low, faded or light areas appear on the printed page. You might be able to

temporarily improve print quality by redistributing the toner. To redistribute the toner, remove the cartridge from the device and gently rock it from front to back.

ENWW Replace the print cartridge 41

Printer information pages

Demo page

The Demo page contains examples of text and graphics. To print the Demo page, select it from the

Print Information Pages drop-down on the Services tab in Printer Preferences.

Configuration page

The Configuration page lists current settings and properties of the device. It also contains a status log report. To print a configuration page, do one of the following:

Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet

●

P1500 Series only).

Select it from the Print Information Pages drop-down on the Services tab in Printer

●

Preferences.

Supplies Status page

You can print the Supplies Status page by selecting it from the Print Information Pages drop-down on the Services tab in Printer Preferences. The Supplies Status page provides the following information:

The estimated percentage of toner remaining in the print cartridge

●

The number of pages and print jobs that have been processed

●

Ordering and recycling information

●

42 Chapter 6 Managing and maintenance ENWW

Embedded Web server (HP LaserJet P1500 network models only)

Use the embedded Web server (EWS) to view device and network status and to manage printing functions from your computer.

View device status information

●

Determine the remaining life on all supplies and order new ones

●

View and change the device default configuration settings

●

View and change network configuration

●

You do not need to install any software on the computer. You only need to use one of these supported Web browsers:

Internet Explorer 6.0 (and later)

●

Netscape Navigator 7.0 (and later)

●

Firefox 1.0 (and later)

●

Mozilla 1.6 (and later)

●

Opera 7.0 (and later)

●

Safari 1.2 (and later)

●

Konqueror 3.2 (and later)

●

The embedded Web server works when the device is connected to a TCP/IP-based network. The embedded Web server does not support IPX-based connections or direct USB connections.

NOTE: You do not have to have Internet access to open and use the embedded Web server. However,

if you click a link on any of the pages, you must have Internet access in order to go to the site associated with the link.

Open the embedded Web server

To open the embedded Web server, type the IP address or hostname of the device in the address field of a supported Web browser. To find the IP address, print a Configuration page at the device by pressing the Go button when the Ready light is on and no other jobs are printing.

NOTE: The HP LaserJet P1500 network models only support IPv6. For more information go to

http://www.hp.com/support/ljp1500.

TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.

The embedded Web server has three tabs that contain settings and information about the device: the Information tab, the Settings tab, and the Networking tab.

ENWW Embedded Web server (HP LaserJet P1500 network models only) 43

Information tab

The Information pages group consists of the following pages:

Device Status displays the status of the device and HP supplies.

●

Device Configuration shows the information found on the Configuration page.

●

Supplies Status shows the status of HP supplies and provides supplies part numbers. To order

●

new supplies, click Order Supplies in the upper-right part of the window.

Network Summary shows the information found on the Network Summary page.

●

Settings tab

Use this tab to configure the device from your computer. If this device is networked, always consult with the device administrator before changing settings on this tab.

The Settings tab contains the Printing page where you can view and change the default print job settings and PCL 5e settings.

Networking tab

Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network.

Links

Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.

Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine

●

HP supplies from HP or a reseller of your choice.

Product Support. Connects to the product support site. You can search for help regarding general

●

topics.

44 Chapter 6 Managing and maintenance ENWW

Manage supplies

For warranty information about these supplies, see Service and support on page 83.

Supplies life

HP LaserJet P1000 Series: Average yield for the replacement standard black print cartridge is 1500 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.

HP LaserJet P1500 Series: Average yield for the replacement standard black print cartridge is 2000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.

Check and order supplies

Check the supplies status from the control panel by printing a Supplies Status page from the device software. Hewlett-Packard recommends placing an order for a replacement print cartridge when the Low message for a print cartridge first appears. For typical use, the Order message indicates that approximately two weeks of life remain.

When using authentic HP print cartridges, you can obtain the following types of supplies information:

Amount of cartridge remaining

●

Estimated number of pages remaining

●

Number of pages printed

●

Other supplies information

●

NOTE: When toner supply levels are low, an alert appears on the computer screen during printing.

If the supplies levels are low, reorder supplies through the local HP dealer, by telephone, or online. See

Order supplies and accessories on page 82 for part numbers. See http://www.hp.com/go/ljsupplies to

order online.

Supplies storage guidelines

Follow these guidelines for storing print cartridges:

Do not remove the print cartridge from its package until it is ready for use.

●

To prevent damage, do not expose the print cartridge to light for more than a few minutes.

●

Table C-5 Environmental specifications on page 94 for operating and storage temperature

See

●

ranges.

Store the supply in a horizontal position.

●

Store the supply in a dark, dry location away from heat and magnetic sources.

●

Replace and recycle supplies

When installing a new HP print cartridge, follow the instructions included on the print-cartridge box, or see the Getting Started Guide.

ENWW Manage supplies 45

Recycling supplies:

Place the used supply in the box in which the new supply arrived

●

Complete the enclosed return label

●

Send the used supply to HP for recycling

●

For complete information, see the recycling guide included with each new HP supply item. See

and recycling instructions on page 103 for more information about HP's recycling program.

Redistribute toner

If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by redistributing the toner.

1. Remove the print cartridge from the printer.

2. To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

3. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light

or unacceptable, install a new print cartridge.

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. When they are not HP products, HP cannot influence the product design or quality. Service or repair required as a result of using a non-HP supply is not covered under the device warranty.

Reset the device for non-HP supplies

Return

When a non-HP print cartridge is installed, a message appears on your PC. To print, press OK the first time this non-HP supply is installed.

CAUTION: Because the status gauges do not indicate when a non-HP supply is low or empty, the

device might not stop printing. device damage can occur if the device prints with an empty print cartridge.

HP anti-counterfeit supplies Web site

Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges indicate that the print cartridge is not an HP print cartridge and you think that it is genuine.

46 Chapter 6 Managing and maintenance ENWW

Clean the device

Clean the outside of the device with a clean, damp cloth when necessary.

CAUTION: Do not use ammonia-based cleaners on or around the device.

During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, clean the print cartridge area and the device media path.

Clean the print-cartridge area

You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets.

WARNING! Before cleaning the device, turn the device off by unplugging the power cord, and wait for

the device to cool.

1. Unplug the power cord from the device. Open the print-cartridge door, and remove the print

cartridge.

CAUTION: Do not touch the black-sponge transfer roller inside the device. Doing so can damage

the device.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece

of paper.

ENWW Clean the device 47

2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity.

3. Replace the print cartridge, and close the print-cartridge door.

48 Chapter 6 Managing and maintenance ENWW

4. Plug the power cord into the device.

Clean the device paper path

If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.

NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can

use copier-grade media (70 to 90 g/m

1. Make sure that the device is idle and the Ready light is on.

2. Load the media in the input tray.

3. Print a cleaning page. Access the printer Properties (or Printing Preferences in Windows 2000

and XP).

NOTE: The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically

during the cleaning process. Do not turn the device off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the device.

ENWW Clean the device 49

(18 to 24 lb.)) that has a smooth surface.

Change the pickup roller

Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller.

If the device regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See

CAUTION: Failure to complete this procedure might damage the device.

1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information

Clean the pickup roller on page 53 to order a new pickup roller.

inside the print-cartridge box.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover

the print cartridge with a sheet of paper.

2. Find the pickup roller.

50 Chapter 6 Managing and maintenance ENWW

3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward

the front.

4. Gently pull the pickup roller up and out.

5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents

you from installing the roller incorrectly.

6. Rotate the top of the new pickup roller away from you until both sides snap into place.

ENWW Change the pickup roller 51

7. Insert the print cartridge in the device and close the print-cartridge door.

52 Chapter 6 Managing and maintenance ENWW

Clean the pickup roller

If you want to clean the pickup roller before deciding to replace it, follow these instructions:

1. Unplug the power cord from the device and remove the pickup roller as described in steps 1

through 5 of

2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before

you close the device and plug in the power cord, allow the alcohol to dry completely.

3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Change the pickup roller on page 50

4. Allow the pickup roller to dry completely before you reinstall it in the device.

5. Plug the power cord into the device.

ENWW Clean the pickup roller 53

Change the printer separation pad

Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad.

If the device regularly pulls multiple sheets of media at a time, you might need to change the separation pad.

NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller

on page 53.

WARNING! Before changing the printer separation pad, turn the device off by unplugging the power

cord, and wait for the device to cool.

1. Unplug the device from the wall outlet.

2. Remove paper and close main input tray. Set device on its front.

3. At the bottom of the device, unscrew the two screws holding the separation pad in place.

54 Chapter 6 Managing and maintenance ENWW

4. Remove the separation pad.

5. Insert the new separation pad, and screw it into place.

ENWW Change the printer separation pad 55

6. Plug the device into the wall outlet, and turn on the device.

56 Chapter 6 Managing and maintenance ENWW

EconoMode

With EconoMode, the device uses less toner per page. Selecting this option can extend the life of the print cartridge and reduce your cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge even if toner remains in the cartridge.

1. To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000

and XP).

2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers),

select the EconoMode check box.

NOTE: Not all printer features are available in all drivers or operating systems. See the printer

Properties (driver) online Help for information about availability of features for that driver.

ENWW EconoMode 57

58 Chapter 6 Managing and maintenance ENWW

7 Problem solving

Problem-solving checklist

●

Status-light patterns

●

Clearing jams

●

Improve print quality

●

Media problem-solving

●

Printed page is different from what appeared on screen

●

Printer software problems

●

Common Macintosh problems

●

Network-setup problem-solving

●

ENWW 59

Problem-solving checklist

Step 1: Is the device set up correctly?

Is the device plugged into a power outlet that is known to work?

●

Is the on/off switch in the on position?

●

Is the print cartridge properly installed? See

●

Is paper properly loaded in the input tray? See Load media on page 29.

●

Yes If you answered yes to the questions above, go to Step 2: Is

No If the device will not turn on, Contact HP support

Step 2: Is the Ready light on?

Verify that the Ready light (1) is illuminated on the control panel.

Replace the print cartridge on page 40.

the Ready light on? on page 60

on page 62.

Yes Go to Step 3: Can you print a configuration page?

on page 60

No If the control panel lights do not look like the picture above, see

Status-light patterns on page 63.

If you are unable to resolve the problem,

on page 62.

Contact HP support

Step 3: Can you print a configuration page?

To print a configuration page, do one of the following:

Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet

●

P1500 Series only).

Select it from the Print Information Pages drop-down on the Services tab in Printer

●

Preferences.

60 Chapter 7 Problem solving ENWW

Yes If the configuration page printed, go to Step 4: Is the print

quality acceptable? on page 61

No If no paper came out, see Media problem-solving

on page 73.

If you are unable to resolve the problem,

on page 62.

Step 4: Is the print quality acceptable?

Yes If the print quality is acceptable, go to Step 5: Is the device

No If the print quality is poor, see Improve print quality

communicating with the computer? on page 61

on page 69.

Verify that the print settings are correct for the media you are using. See information on adjusting the settings for various types of media.

If you are unable to resolve the problem,

on page 62.

Supported paper and other media on page 21 for

Step 5: Is the device communicating with the computer?

Try printing a document from a software application.

Contact HP support

Yes If the document prints, go to Step 6: Does the printed page look

like you expected? on page 61

No If the document does not print, see Printer software problems

on page 76.

If you are using a Macintosh computer, see

Macintosh problems on page 77.

If you are unable to resolve the problem,

on page 62.

Step 6: Does the printed page look like you expected?

Yes The problem should be resolved. If it is not resolved, Printed

page is different from what appeared on screen on page 74.

No If you are unable to resolve the problem, Contact HP support

on page 62.

Common

Contact HP support

ENWW Problem-solving checklist 61

Contact HP support

In the United States, see

●

http://www.hp.com/support/ljp1500 for the HP LaserJet P1500 Series.

In other locations, see

●

http://www.hp.com/support/ljp1000 for the HP LaserJet P1000 Series or

http://www.hp.com/.

62 Chapter 7 Problem solving ENWW

Status-light patterns

Table 7-1 Status-light legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 7-2 Control-panel light messages

HP LaserJet P1000 Series light status

HP LaserJet P1500 Series light status

State of the device Action

Ready

The device is ready with no job activity.

Processing Data

The device is processing or receiving data.

To print a Configuration page, press and release the Go button (HP LaserJet P1500 network models only).

To cancel the current job, press the Cancel button (HP LaserJet P1006/P1009/ P1500 Series only).

ENWW Status-light patterns 63

Table 7-2 Control-panel light messages (continued)

HP LaserJet P1000 Series light status

HP LaserJet P1500 Series light status

State of the device Action

Manual Feed or Continuable Error

This state occurs in the following circumstances:

Manual feed

●

General continuable

●

error

Attention

HP LaserJet P1000

To recover from the error and print the available data, press the Go button (HP LaserJet P1500 Series only).

If the recovery is successful, the device continues to the Processing Data state and completes the job.

If the recovery is unsuccessful, the device continues to the Continuable Error state. Try removing any media from the media path and cycling the device power.

Close the print-cartridge door, remove the paper jam, install the cartridge, or add paper.

Series:

Print-cartridge door is

●

open

Paper jam

●

No cartridge installed

●

Paper out

●

HP LaserJet P1500 Series:

Print-cartridge door is

●

open

Paper jam

●

Paper out

●

Fatal Error

The device has encountered a non-recoverable error.

Turn off the device, wait

●

10 seconds, and turn on the device.

If you cannot resolve the

●

problem, see

HP Customer Care on page 88.

64 Chapter 7 Problem solving ENWW

Table 7-2 Control-panel light messages (continued)

HP LaserJet P1000 Series light status

Toner Low

Toner Missing

HP LaserJet P1500 Series light status

State of the device Action

The Go, Ready, and Attention lights act independently of the Toner Low state (HP LaserJet P1500 Series only).

The print cartridge has been removed from the device (HP LaserJet P1500 Series only).

Order a new print cartridge and have it ready. See

supplies and accessories on page 82.

Reinsert the print cartridge in the device.

Order

ENWW Status-light patterns 65

Clearing jams

Occasionally, media becomes jammed during a print job. You are notified through the control panel lights.

The following are some of the causes of jams:

The input trays are loaded incorrectly or are too full.

●

NOTE: When you add new media, always remove all of the media from the input tray and

straighten the entire stack. This helps prevent multiple feeds and reduces media jams.

The media does not meet HP specifications.

●

The device might need to be cleaned to remove paper dust and other particles from the paper path.

●

Loose toner might remain in the device after a media jam. This toner clears up after a few sheets print.

CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will permanently

set the toner into the fabric.

Typical media jam locations

Print cartridge area: See

●

Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the

●

input tray without tearing the page. If you feel resistance, see

on page 66.

Output path: If the page is sticking out of the output bin, see

●

on page 66.

NOTE: Loose toner might remain in the device after a media jam. This toner clears up after a few

sheets are printed.

Removing a jammed page

CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes,

wash them in cold water. Hot water will permanently set the toner into the fabric.

Removing a jammed page on page 66.

Removing a jammed page

66 Chapter 7 Problem solving ENWW

To clear a jam in the print-cartridge area

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Damage they cause is not covered by the warranty.

1. Open the print-cartridge door, and then remove the print cartridge from the device.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.

2. With both hands, grasp the side of the media that is most visible (this includes the middle), and

carefully pull it free from the device.

ENWW Clearing jams 67

3. Replace the print cartridge, and close the print-cartridge door.

NOTE: When you add new media, remove all the media from the input tray and straighten the

entire stack.

68 Chapter 7 Problem solving ENWW

Improve print quality

This section provides information about identifying and correcting print defects.

NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service

representative.

Light print or faded

Toner specks

The print cartridge is nearing end of life.

●

The media might not meet Hewlett-Packard's media

●

specifications (for example, the media is too moist or too rough).

If the whole page is light, the print density adjustment is

●

too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer Properties.

The media might not meet Hewlett-Packard's media

●

specifications (for example, the media is too moist or too rough).

Dropouts

The device might need to be cleaned. See

●

device on page 47

A single sheet of media might be defective. Try reprinting

●

the job.

The media moisture content is uneven or the media has

●

moist spots on its surface. Try printing with new media.

The media lot is bad. The manufacturing processes can

●

cause some areas to reject toner. Try a different type or brand of media.

The print cartridge might be defective.

●

Clean the

ENWW Improve print quality 69

Vertical lines

Gray background

The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See

the print cartridge on page 40.

Make sure that tray 1 is in place.

●

Decrease the print density setting through the embedded

●

Web server. This decreases the amount of background shading.

Change the media to a lighter basis weight.

●

Check the device environment. Very dry (low humidity)

●

conditions can increase the amount of background shading.

Replace

Toner smear

Install a new HP print cartridge. See

●

cartridge on page 40.

If toner smears appear on the leading edge of the media,

●

the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth

Check the media type and quality.

●

Try installing a new HP print cartridge. See

●

print cartridge on page 40.

The fuser temperature might be too low. In your printer

●

driver, make sure the appropriate media type is selected.

Replace the print

Replace the

70 Chapter 7 Problem solving ENWW

Loose toner

Vertical repetitive defects

Clean the inside of the device. See

●

on page 47.

Check the media type and quality. See

●

and other media on page 21.

Try installing a new HP print cartridge. See

●

print cartridge on page 40].

In your printer driver, make sure the appropriate media

●

type is selected.

Plug the device directly into an AC outlet instead of into

●

a power strip or surge protector.

The print cartridge might be damaged. If a repetitive mark

●

occurs at the same spot on the page, install a new HP print cartridge. See

on page 40.

The internal parts might have toner on them. If the defects

●

occur on the back of the page, the problem will probably correct itself after a few more printed pages.

In your printer driver, make sure the appropriate media

●

type is selected.

Replace the print cartridge

Clean the device

Supported paper

Replace the

Misformed characters

If characters are improperly formed, producing hollow

●

images, the media stock might be too slick. Try a different media. See

on page 21.

If characters are improperly formed, producing a wavy

●

effect, the device might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See

Supported paper and other media

Contact HP support on page 62.

ENWW Improve print quality 71

Page skew

Curl or wave

Make sure that the media is loaded correctly and the

●

media guides are not too tight or too loose against the media stack.

The input bin might be too full.

●

Check the media type and quality.

●

Check the media type and quality. Both high temperature

●

and humidity cause media to curl.

The media might have been in the input tray too long.

●

Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

The fuser temperature might be too high. In your printer

●

driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

Wrinkles or creases

Toner-scatter outline

Make sure that media is loaded properly. See

●

paper and other media on page 21.

Check the media type and quality.

●

Turn over the stack of media in the tray. Also, try rotating

●

the media 180° in the input tray.

For envelopes, this can be caused by air pockets inside

●

the envelope. Remove the envelope, flatten the envelope, and try printing again.

If large amounts of toner have scattered around the

●

characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See

other media on page 21.

Turn over the stack of media in the tray.

●

Use media designed for laser printers.

●

Supported paper and

Supported

72 Chapter 7 Problem solving ENWW

Media problem-solving

The following problems with media cause print-quality deviations, jamming, or damage to the device.

Problem Cause Solution

Poor print quality or toner adhesion The paper is too moist, too rough, too

heavy or too smooth, or it is embossed or from a faulty paper lot.

Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof

The paper has variability from one side to the other.

Excessive curl The paper is too moist, has the wrong

grain direction, or is of short-grain construction

The paper varies from side-to-side. Turn the paper over.

Jamming, damage to device The paper has cutouts or perforations. Use paper that is free of cutouts or

Problems with feeding The paper has ragged edges. Use high-quality paper that is made for

The paper varies from side-to-side. Turn the paper over.

The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.

Print is skewed (crooked). The media guides might be incorrectly

adjusted.

Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content.

wrapping.

Turn the paper over.

Use long-grain paper.

perforations.

laser printers.

Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content.

Use long-grain paper.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.

The device does not pull media from the media input tray.

The media might be wrinkled, folded, or damaged.

The device might be in manual-feed mode.

The pickup roller might be dirty or damaged.

The paper-length adjustment control in main tray is set at a length that is greater than the media size.

Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

Verify that the device is not in manual feed mode and print your job again.

Contact HP Customer Care. See Contact

HP support on page 62or the support

flyer that came in the box.

Adjust the paper-length adjustment control to the correct length.

ENWW Media problem-solving 73

Printed page is different from what appeared on screen

Garbled, incorrect, or incomplete text

The wrong printer driver might have been selected when the software was installed. Make sure

●

that the correct printer driver is selected in the printer Properties.

If a specific file prints garbled text, a problem might exist with that specific file. If a specific

●

application prints garbled text, a problem might exist with that application. Make sure that the appropriate printer driver is selected.

A problem might exist with your software application. Try printing from another software application.

●

The USB cable might be loose or defective.

●

Disconnect the cable and reconnect it at both ends.

◦

Try printing a job that you know works.

◦

If possible, attach the cable and device to another computer, and try printing a job that you

◦

know works.

Try using a new USB 2.0 cable that is 3 m (10 ft) or less in length.

◦

Turn off the device and the computer. Remove the USB cable, and inspect both ends of the

◦

cable for damage. Reconnect the cable, making sure that the connections are tight. Make sure that the device is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the device. These devices can sometimes interfere with communication between the computer and the device. Restart the device and the computer.

Missing graphics or text, or blank pages

Make sure that your file does not contain blank pages.

●

The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab

●

on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.

Replace the print cartridge on page 40 for instructions. To check the device, print a

See configuration page. See configuration page.

The graphic settings in the printer Properties might not be correct for the type of job that you are

●

printing. Try a different graphic setting in the printer Properties.

Clean the device, particularly the contacts between the print cartridge and the power supply.

●

Configuration page on page 42 for instructions on how to print a

Page format is different than on another HP LaserJet printer

If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:

Create documents and print them using the same printer driver (printer software) and printer

●

Properties settings regardless of which HP LaserJet printer you use to print them.

Change the resolution, paper size, font settings, and other settings.

●

74 Chapter 7 Problem solving ENWW

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary

NOTE: You might lose some resolution when converting from one graphics format to another.

ENWW Printed page is different from what appeared on screen 75

Printer software problems

Table 7-3 Printer software problems

Problem Solution

The printer icon is not visible in the Printer folder

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

Reinstall the printer software. In the Windows task bar,

●

click Start, click Programs, click HP, click your printer, and click Uninstall. Install the printer software from the CD-ROM.

NOTE: Close any applications that are running. To

close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

Try plugging the USB cable into a different USB port on

●

the PC.

Reinstall the printer software. In the Windows task bar,

●

click Start, click Programs, click HP, click your printer, and click Uninstall. Install the printer software from the CD-ROM.

NOTE: Close any applications that are running. To

close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.

Check the amount of free space on the drive where you

●

are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

If necessary, run the Disk Defragmenter, and reinstall the

●

printer software.

Print a Configuration page from the control panel of the

●

printer, and verify the printer functionality.

Verify that all of the cables are properly seated and within

●

specifications. This includes the USB, network, and power cables. Try a new cable.

76 Chapter 7 Problem solving ENWW

Common Macintosh problems

Table 7-4 Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

The software might not have been installed or was installed incorrectly.

The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

The device might not be ready. Make sure that the cables are connected correctly, the device is on,

The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous or Bonjour is

The wrong device name, IP address, or Rendezvous or Bonjour host name is being used.

The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.

Solution

Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet/<product_name>. If necessary, reinstall the software. See the Getting Started Guide.

Solution

and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

selected, depending on the type of connection that exists between the device and the computer.

Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility.

Cause Solution

The device might not be ready. Make sure that the cables are connected correctly, the device is on,

and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The software might not have been installed or was installed incorrectly.

The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/

The device might not be ready. Make sure that the cables are connected correctly, the device is on,

The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software. See the Getting Started Guide.

Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide.

and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

ENWW Common Macintosh problems 77

Table 7-4 Problems with Mac OS X (continued)

A print job was not sent to the device that you wanted.

Cause Solution

The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.

The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous or Bonjour host name might have received your print job.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB printers is not installed.

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

Software troubleshooting

Check that your Macintosh supports USB.

●

Verify that your Macintosh operating system is Mac OS X V10.2

●

or later.

Ensure that your Macintosh has the appropriate USB software

●

from Apple.

Hardware troubleshooting

Check that the device is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB cable.

●

Ensure that you do not have too many USB devices drawing

●

power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

Check to see if more than two nonpowered USB hubs are

●

connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

78 Chapter 7 Problem solving ENWW

Network-setup problem-solving

If the computer cannot discover the networked device, perform the following steps:

1. Check the cables to ensure that they are properly connected. Check all of the following connections:

Power cables

●

Cables between the device and the hub or switch

●

Cables between the hub or switch and the computer

●

Cables to and from the modem or Internet connection, if applicable

●

2. Verify that the computer's network connections are working properly (Windows only):

On the Windows desktop, double-click My Network Places or Network Neighborhood.

●

Click the Entire Network link.

●

Click the Entire Contents link.

●

Double-click one of the network icons, and make sure that some devices are listed.

●

3. Verify that the network connection is active:

Check the network light on the network (RJ-45) connector on the back of the device.

●

If one of the lights is on solid, the device is connected to the network.

●

If both network lights are off, check the cable connections from the device to the gateway,

●

switch, or hub to ensure that the connections are secure.

If the connections are secure, turn off the power to the device for at least 10 seconds, and

●

then turn on the power to the device.

4. Print a Network Configuration page. See

On the Network Configuration page, see if a non-zero IP address is assigned to the device.

●

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP

●

internal network port to the factory defaults by pressing the Go and Cancel buttons at the same time.

After the Attention, Ready, and Go lights finish cycling, the device returns to a Ready state and the reset is complete.

Two minutes after the device reaches the Ready state, print another Network Configuration

●

page, and check to see if a valid IP address is assigned to the device.

If the IP address is still zeros, contact HP support. See

●

Configuration page on page 42.

HP Customer Care on page 88.

ENWW Network-setup problem-solving 79

80 Chapter 7 Problem solving ENWW

A Accessories and consumables

Order supplies and accessories

●

ENWW 81

Order supplies and accessories

You can increase the device capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet P1000 and P1500 Series to ensure optimum performance.

These devices feature Smart Printing Supplies. The Supplies Status page has information on the amount of toner remaining in the print cartridge and part numbers for ordering supplies, and indicates whether the installed print cartridge is a genuine HP supply item.

Table A-1 Ordering information

Item Description or use Order number

Printing supplies HP Multipurpose paper HP brand paper for a variety of

uses (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HP LaserJet paper Premium HP brand paper for

use with HP LaserJet printers (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

Print cartridges for the HP LaserJet P1000 Series

Print cartridges for the HP LaserJet P1500 Series

Supplementary documentation

HP LaserJet transparency film

Smart print cartridges Replacement print cartridges

HP LaserJet family print media guide

HP brand transparency film for use with HP LaserJet monochrome printers.

for the HP LaserJet P1000 Series.

for the HP LaserJet P1500 Series.

A guide to using paper and other print media with HP LaserJet printers.

HPM1120

HPJ1124

92296T (letter)

92296U (A4)

CB435A (1500-page cartridge)

CB436A (2000-page cartridge)

5963-7863

NOTE: This document can

be downloaded from

http://www.hp.com/support/ ljpaperguide/.

Replacement parts Media pickup roller Picks media from the tray and

advances it through the device.

Printer separation pad assembly

Used to keep multiple sheets from feeding through the printer path.

RL1-1442-000CN (P1000 Series), RL1-1497-000CN (P1500 Series)

RM1-4006-000CN (P1000 Series), RM1-4207-000CN (P1500 Series)

82 Appendix A Accessories and consumables ENWW

B Service and support

ENWW 83

Hewlett-Packard limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY

HP LaserJet P1000 and P1500 Series printers One year from date of purchase

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

84 Appendix B Service and support ENWW

Customer self repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

ENWW Customer self repair warranty service 85

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.

License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

86 Appendix B Service and support ENWW

Limited warranty for print cartridges and image drums

This HP Print Cartridge is warranted to be free from defects in materials and workmanship.

This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

ENWW Limited warranty for print cartridges and image drums 87

HP Customer Care

Online services

For 24-hour access to information by using a modem or Internet connection

World Wide Web: Updated HP product software, product and support information, and printer drivers in several languages can be obtained from

support/ljp1500 (The site is in English.)

Online troubleshooting tools

HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools can be accessed from

Telephone support

Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/ region, see the flyer that came in the box with the product, or visit HP. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

http://www.hp.com/support/ljp1000 or http://www.hp.com/

http://instantsupport.hp.com.

http://www.hp.com then click Contact

You can also find support on the Internet at

support/ljp1500. Click the support & drivers block.

Software utilities, drivers, and electronic information

http://www.hp.com/support/ljp1000 or http://www.hp.com/support/ljp1500. (The sites are in

Go to English, but printer drivers can be downloaded in several languages.)

For information over the telephone, see the flyer that came in the box with the device.

HP direct ordering for accessories or supplies

Order supplies from the following Web sites:

North America:

Latin America:

Europe and Middle East:

Asia Pacific countries/regions:

Order accessories from

Order supplies and accessories on page 82.

see

To order supplies or accessories over the telephone, call the following numbers:

United States: 1-800-538-8787

https://www.hp.com/post-embed/ordersupplies-na

https://www.hp.com/post-embed/ordersupplies-la

https://www.hp.com/post-embed/ordersupplies-emea

https://www.hp.com/post-embed/ordersupplies-ap

http://www.hp.com and click Supplies & Accessories. For more information,

http://www.hp.com/support/ljp1000 or http://www.hp.com/

Canada: 1-800-387-3154

To find the telephone numbers for other countries/regions, see the flyer that came in the box with the device.

HP service information

88 Appendix B Service and support ENWW

For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device.

HP service agreements

Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).

Out-of-Warranty Service: 1-800-633-3600.

Extended Service: Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at

10467a.

http://www.hpexpress-services.com/

ENWW HP Customer Care 89

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP Care Pack™ Services and Service Agreements

HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements.

To identify service and support options for this device go to

10467a and type the device model number. In North America, Service Agreement information can be

obtained through HP Customer Care. Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). In other countries/regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to your country/region.

http://www.hp.com for the HP Customer Care telephone number in

http://www.hpexpress-services.com/

90 Appendix B Service and support ENWW

HP P1000, P1500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product information

Product configurations

Product features

Identify product parts

HP LaserJet P1000 Series

HP LaserJet P1500 Series

2 Control panel

HP LaserJet P1000 Series

HP LaserJet P1500 Series

3 Product software

Supported operating systems

Supported network systems (HP LaserJet P1500 network models only)

Device connections

USB connections

Network connections (HP LaserJet P1500 network models only)

Connect the device to the network

Install the software for the network device

Software for Windows

Windows printer drivers

Printer preferences (driver)

Printer properties online Help

Print-setting priorities

Additional Windows driver types (HP LaserJet P1500 network models)

Install the Windows printer software

To install printer software for Windows 2000 and XP

Change printer-driver settings for Windows

Embedded Web server (HP LaserJet P1500 network models only)

Software for Macintosh

Macintosh printer drivers

Install the Macintosh printer driver

Configure the Macintosh printer driver

4 Supported paper and other media

Understand media use

Supported media sizes

Select print media

Media that can damage the device

Media to avoid

Special media for printing

Envelopes

Labels

Transparencies

Letterhead or preprinted forms

Heavy paper

Print-quality settings

Load media

Priority feed slot (HP LaserJet P1006/P1009/P1500 Series only)

Main input tray

Tray adjustment for short media (HP LaserJet P1002/P1003/P1004/P1005 only)

Print on special media

Change print driver to match your media size and type

Print Types and tray capacity

Printing on both sides of the paper (manual two-sided printing)

Printing multiple pages on a single sheet of paper (N-up printing)

Printing booklets

Printing watermarks

Printing mirror images

Canceling a print job

6 Managing and maintenance

Replace the print cartridge

Printer information pages

Demo page

Configuration page

Supplies Status page

Embedded Web server (HP LaserJet P1500 network models only)

Open the embedded Web server

Information tab

Settings tab

Networking tab

Links

Manage supplies

Supplies life

Check and order supplies

Supplies storage guidelines

Replace and recycle supplies

Redistribute toner

HP policy on non-HP supplies