HP P0C68UT, P0C69UT User manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Centrino, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 829945-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Processor configuration setting (select products only)

IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor configuration setting (select products only)

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Components .................................................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 7

Display ................................................................................................................................................................... 9

Top ....................................................................................................................................................................... 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Buttons, speakers, and fingerprint reader (select products only) ................................................... 13

Keys ................................................................................................................................................... 15

Using the hot keys ............................................................................................................................. 16

Bottom ................................................................................................................................................................. 17

Front ..................................................................................................................................................................... 19

Labels ................................................................................................................................................................... 20

Inserting a SIM card (select products only) ......................................................................................................... 21

3 Network connections ................................................................................................................................... 22

Connecting to a wireless network ....................................................................................................................... 22

Using the wireless controls ............................................................................................................... 22

Wireless button ............................................................................................................... 22

Operating system controls ............................................................................................. 22

Connecting to a WLAN ....................................................................................................................... 23

Using HP Mobile Broadband (select products only) ......................................................................... 23

Using HP Mobile Connect (select products only) .............................................................................. 24

Using GPS (select products only) ...................................................................................................... 24

Using Bluetooth wireless devices (select products only) ................................................................ 24

Connecting to a wired network ........................................................................................................................... 24

Connecting to a local area network (LAN) (select products only) .................................................... 24

Using a modem (select products only) ............................................................................................. 25

Connecting a modem cable ............................................................................................ 25

Connecting a country- or region-specific modem cable adapter .................................. 25

vii

4 Screen navigation ........................................................................................................................................ 27

Using the TouchPad and touch screen gestures ................................................................................................. 27

Tap ..................................................................................................................................................... 27

Two-finger pinch zoom ..................................................................................................................... 28

Two-finger scroll (TouchPad only) ................................................................................................... 28

Two-finger tap (TouchPad only) ....................................................................................................... 29

One-finger slide (touch screen only) ................................................................................................ 29

5 Entertainment features ............................................................................................................................... 30

Using a webcam (select products only) .............................................................................................................. 30

Using audio .......................................................................................................................................................... 30

Connecting speakers ......................................................................................................................... 30

Connecting headsets ......................................................................................................................... 30

Using sound settings ......................................................................................................................... 31

Touch to share (select products only) ................................................................................................................. 31

Start sharing ...................................................................................................................................... 32

Using video .......................................................................................................................................................... 32

Connecting video devices by using a VGA cable ............................................................................... 33

Connecting digital display devices using a Dual-Mode DisplayPort cable ....................................... 34

Discovering and connecting wired displays using MultiStream Transport ..................................... 34

Connect displays to computers with AMD or Nvidia graphics (with an optional

hub) ................................................................................................................................. 35

Connect displays to computers with Intel graphics (with an optional hub) .................. 35

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 35

Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 36

Discovering and connecting to Intel WiDi certified displays (select Intel products only) ............... 36

6 Power management ..................................................................................................................................... 37

Shutting down (turning off) the computer ......................................................................................................... 37

Setting power options ......................................................................................................................................... 37

Using power-saving states ............................................................................................................... 37

Initiating and exiting Sleep ............................................................................................. 38

Enabling and exiting user-initiated Hibernation (select products only) ....................... 38

Using the power meter and power settings ................................................................... 38

Setting password protection on wakeup ....................................................................... 39

Using battery power .......................................................................................................................... 39

Finding additional battery information .......................................................................... 39

Using HP Battery Check .................................................................................................. 40

Displaying the remaining battery charge ....................................................................... 40

Maximizing battery discharge time ................................................................................ 40

Managing low battery levels .......................................................................................... 40

viii

Identifying low battery levels ...................................................................... 40

Resolving a low battery level ....................................................................... 41

Removing a battery ........................................................................................................ 41

Conserving battery power .............................................................................................. 43

Storing a battery ............................................................................................................. 43

Disposing of a battery .................................................................................................... 43

Replacing a battery ......................................................................................................... 43

Using external AC power ................................................................................................................... 44

Testing an AC adapter ..................................................................................................... 44

7 Security ...................................................................................................................................................... 45

Protecting the computer ..................................................................................................................................... 45

Using passwords .................................................................................................................................................. 46

Setting passwords in Windows ......................................................................................................... 46

Setting passwords in Computer Setup ............................................................................................. 47

Managing a BIOS administrator password ....................................................................................... 47

Entering a BIOS administrator password ....................................................................... 48

Managing a Computer Setup DriveLock password (select products only) ...................................... 49

Setting a DriveLock password ........................................................................................ 49

Enabling DriveLock (select products only) ..................................................................... 50

Disabling DriveLock (select products only) .................................................................... 50

Entering a DriveLock password (select products only) ................................................. 51

Changing a DriveLock password (select products only) ................................................ 51

Using Computer Setup Automatic DriveLock (select products only) ............................................... 51

Entering an Automatic DriveLock password (select products only) .............................. 51

Removing Automatic DriveLock protection (select products only) ............................... 52

Using antivirus software ..................................................................................................................................... 52

Using firewall software ....................................................................................................................................... 52

Installing critical security updates ...................................................................................................................... 53

Using HP Client Security (select products only) .................................................................................................. 53

Using HP Touchpoint Manager (select products only) ........................................................................................ 53

Installing an optional security cable (select products only) ............................................................................... 54

Using a fingerprint reader (select products only) ............................................................................................... 54

Locating the fingerprint reader ........................................................................................................ 54

8 Maintenance ............................................................................................................................................... 55

Improving performance ....................................................................................................................................... 55

Using Disk Defragmenter .................................................................................................................. 55

Using Disk Cleanup ............................................................................................................................ 55

Using HP 3D DriveGuard (select products only) ............................................................................... 55

Identifying HP 3D DriveGuard status .............................................................................. 56

Updating programs and drivers .......................................................................................................................... 56

Cleaning your computer ...................................................................................................................................... 56

Cleaning procedures ......................................................................................................................... 56

Cleaning the display ........................................................................................................ 57

Cleaning the sides or cover ............................................................................................. 57

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................ 57

Traveling with or shipping your computer .......................................................................................................... 57

9 Backup and recovery .................................................................................................................................... 59

Creating recovery media and backups ................................................................................................................ 59

Creating HP Recovery media (select products only) ........................................................................ 59

Using Windows tools ........................................................................................................................................... 60

Restore and recovery .......................................................................................................................................... 61

Recovering using HP Recovery Manager .......................................................................................... 61

What you need to know before you get started ............................................................ 61

Using the HP Recovery partition (select products only) ................................................ 62

Using HP Recovery media to recover ............................................................................. 62

Changing the computer boot order ................................................................................ 63

Removing the HP Recovery partition (select products only) ......................................... 63

10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 64

Using Computer Setup ......................................................................................................................................... 64

Starting Computer Setup .................................................................................................................. 64

Navigating and selecting in Computer Setup ................................................................................... 64

Restoring factory settings in Computer Setup ................................................................................. 65

Updating the BIOS ............................................................................................................................. 66

Determining the BIOS version ........................................................................................ 66

Downloading a BIOS update ........................................................................................... 66

Changing the boot order using the f9 prompt .................................................................................. 67

TPM BIOS settings (select products only) ........................................................................................................... 67

Using HP Sure Start (select products only) ......................................................................................................... 68

11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 69

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69

12 Specifications ........................................................................................................................................... 71

Input power .......................................................................................................................................................... 71

Operating environment ....................................................................................................................................... 71

13 Electrostatic Discharge .............................................................................................................................. 72

14 Accessibility .............................................................................................................................................. 73

Supported assistive technologies ....................................................................................................................... 73

Contacting support .............................................................................................................................................. 73

Index ............................................................................................................................................................. 74

xii

1Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:

●

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key

previous screen.

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see

●

Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see

on page 52.

●

Get to know your computer—Learn about your computer features. See

Screen navigation on page 27 for additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

●

Back up your hard drive by creating recovery discs or a recovery flash drive. See

on page 59.

on your keyboard. Pressing the Windows key again will return you to the

Network connections on page 22.

Using antivirus software

Components on page 4 and

Backup and recovery

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Get started app

To access the Get started app:

▲

Select the Start button, and then select the Get started app.

HP support

For U.S. support, go to For worldwide support, go to

country/us/en/wwcontact_us.html.

Safety & Comfort Guide

To access this guide:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

‒ or –

Go to

http://www.hp.com/ergo.

http://www.hp.com/go/contactHP.

http://welcome.hp.com/

●

Overview of computer setup and features

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

Limited Warranty*

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Warranty and

services.

‒ or –

●

Important regulatory notices, including information about proper battery disposal, if needed.

●

Specific warranty information about this computer

2 Chapter 1 Welcome

Resource Contents

Go to

http://www.hp.com/go/orderdocuments.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Include your product name, and your name, phone number, and postal address.

http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

Finding information 3

2Components

Locating hardware

To find out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To find out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 Components

Right

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1)

(2)

(3) Memory card reader Reads optional memory cards that store, manage, share, or

Audio-out (headphone)/Audio-in (microphone) combo jack

DisplayPort Connects an optional digital display device, such as a high-

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

performance monitor or projector.

access information.

(4)

(5)

(6) Docking connector Connects an optional docking device.

(7)

USB 3.0 port(s) Connects an optional USB device, such as a keyboard, mouse,

RJ-45 (network) jack/lights Connects a network cable.

Power connector Connects an AC adapter.

external drive, printer, scanner or USB hub.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

Right 5

Component Description

(1)

(2)

(3)

Audio-out (headphone)/Audio-in (microphone) combo jack

DisplayPort Connects an optional digital display device, such as a high-

USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

performance monitor or projector.

external drive, printer, scanner or USB hub.

(4) Memory card reader Reads optional memory cards that store, manage, share, or

(5)

(6) Docking connector Connects an optional docking device.

(7)

6 Chapter 2 Components

access information.

RJ-45 (network) jack/lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

Power connector Connects an AC adapter.

Left

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1)

(2) Vents Enable airflow to cool internal components.

(3)

(4)

(5)

(6) Smart card reader Supports optional smart cards.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

External monitor port Connects an external VGA monitor or projector.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

Left 7

Component Description

(1)

(2) Vents Enable airflow to cool internal components.

(3)

(4)

(5) Smart card reader Supports optional smart cards.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

External monitor port Connects an external VGA monitor or projector.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

8 Chapter 2 Components

Display

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

(3) Internal microphones Record sound.

(4) Webcam light (select products only) On: The webcam is in use.

(5) Webcam (select products only) Records video and captures photographs. Some models allow you to

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

area networks (WLAN).

area networks (WWAN).

video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select Camera.

the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

Display 9

Component Description

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

10 Chapter 2 Components

Top

TouchPad

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Reads your finger gestures to move the pointer or activate

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

items on the screen.

Top 11

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1)

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3) TouchPad light

(4)

(5) Num lock light On: Num lock is on.

(6)

(7)

Power light

Microphone mute light

Wireless light On: An integrated wireless device, such as a wireless local area

Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

12 Chapter 2 Components

Buttons, speakers, and fingerprint reader (select products only)

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

(3)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

Top 13

Component Description

(4)

(5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password

Volume mute button Mutes and restores speaker sound.

logon.

14 Chapter 2 Components

Keys

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Function keys Execute frequently used system functions when pressed in

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

(6)

(7) num lk key Turns the embedded numeric keypad on and off.

Windows key Opens the Start menu.

Windows applications key Displays options for a selected object.

the fn key.

combination with a function key, the num lock key, or the esc key.

NOTE: Pressing the Windows key again will close the Start

menu.

combination with the fn key.

keys that enables you to add, subtract, and perform other numeric tasks. When num lock is on, the keypad can be used like an external numeric keypad.

Top 15

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