HP P0C68UT, P0C69UT User manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Centrino, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 829945-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Processor configuration setting (select products only)

IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor configuration setting (select products only)

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Components .................................................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 7

Display ................................................................................................................................................................... 9

Top ....................................................................................................................................................................... 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Buttons, speakers, and fingerprint reader (select products only) ................................................... 13

Keys ................................................................................................................................................... 15

Using the hot keys ............................................................................................................................. 16

Bottom ................................................................................................................................................................. 17

Front ..................................................................................................................................................................... 19

Labels ................................................................................................................................................................... 20

Inserting a SIM card (select products only) ......................................................................................................... 21

3 Network connections ................................................................................................................................... 22

Connecting to a wireless network ....................................................................................................................... 22

Using the wireless controls ............................................................................................................... 22

Wireless button ............................................................................................................... 22

Operating system controls ............................................................................................. 22

Connecting to a WLAN ....................................................................................................................... 23

Using HP Mobile Broadband (select products only) ......................................................................... 23

Using HP Mobile Connect (select products only) .............................................................................. 24

Using GPS (select products only) ...................................................................................................... 24

Using Bluetooth wireless devices (select products only) ................................................................ 24

Connecting to a wired network ........................................................................................................................... 24

Connecting to a local area network (LAN) (select products only) .................................................... 24

Using a modem (select products only) ............................................................................................. 25

Connecting a modem cable ............................................................................................ 25

Connecting a country- or region-specific modem cable adapter .................................. 25

vii

4 Screen navigation ........................................................................................................................................ 27

Using the TouchPad and touch screen gestures ................................................................................................. 27

Tap ..................................................................................................................................................... 27

Two-finger pinch zoom ..................................................................................................................... 28

Two-finger scroll (TouchPad only) ................................................................................................... 28

Two-finger tap (TouchPad only) ....................................................................................................... 29

One-finger slide (touch screen only) ................................................................................................ 29

5 Entertainment features ............................................................................................................................... 30

Using a webcam (select products only) .............................................................................................................. 30

Using audio .......................................................................................................................................................... 30

Connecting speakers ......................................................................................................................... 30

Connecting headsets ......................................................................................................................... 30

Using sound settings ......................................................................................................................... 31

Touch to share (select products only) ................................................................................................................. 31

Start sharing ...................................................................................................................................... 32

Using video .......................................................................................................................................................... 32

Connecting video devices by using a VGA cable ............................................................................... 33

Connecting digital display devices using a Dual-Mode DisplayPort cable ....................................... 34

Discovering and connecting wired displays using MultiStream Transport ..................................... 34

Connect displays to computers with AMD or Nvidia graphics (with an optional

hub) ................................................................................................................................. 35

Connect displays to computers with Intel graphics (with an optional hub) .................. 35

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 35

Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 36

Discovering and connecting to Intel WiDi certified displays (select Intel products only) ............... 36

6 Power management ..................................................................................................................................... 37

Shutting down (turning off) the computer ......................................................................................................... 37

Setting power options ......................................................................................................................................... 37

Using power-saving states ............................................................................................................... 37

Initiating and exiting Sleep ............................................................................................. 38

Enabling and exiting user-initiated Hibernation (select products only) ....................... 38

Using the power meter and power settings ................................................................... 38

Setting password protection on wakeup ....................................................................... 39

Using battery power .......................................................................................................................... 39

Finding additional battery information .......................................................................... 39

Using HP Battery Check .................................................................................................. 40

Displaying the remaining battery charge ....................................................................... 40

Maximizing battery discharge time ................................................................................ 40

Managing low battery levels .......................................................................................... 40

viii

Identifying low battery levels ...................................................................... 40

Resolving a low battery level ....................................................................... 41

Removing a battery ........................................................................................................ 41

Conserving battery power .............................................................................................. 43

Storing a battery ............................................................................................................. 43

Disposing of a battery .................................................................................................... 43

Replacing a battery ......................................................................................................... 43

Using external AC power ................................................................................................................... 44

Testing an AC adapter ..................................................................................................... 44

7 Security ...................................................................................................................................................... 45

Protecting the computer ..................................................................................................................................... 45

Using passwords .................................................................................................................................................. 46

Setting passwords in Windows ......................................................................................................... 46

Setting passwords in Computer Setup ............................................................................................. 47

Managing a BIOS administrator password ....................................................................................... 47

Entering a BIOS administrator password ....................................................................... 48

Managing a Computer Setup DriveLock password (select products only) ...................................... 49

Setting a DriveLock password ........................................................................................ 49

Enabling DriveLock (select products only) ..................................................................... 50

Disabling DriveLock (select products only) .................................................................... 50

Entering a DriveLock password (select products only) ................................................. 51

Changing a DriveLock password (select products only) ................................................ 51

Using Computer Setup Automatic DriveLock (select products only) ............................................... 51

Entering an Automatic DriveLock password (select products only) .............................. 51

Removing Automatic DriveLock protection (select products only) ............................... 52

Using antivirus software ..................................................................................................................................... 52

Using firewall software ....................................................................................................................................... 52

Installing critical security updates ...................................................................................................................... 53

Using HP Client Security (select products only) .................................................................................................. 53

Using HP Touchpoint Manager (select products only) ........................................................................................ 53

Installing an optional security cable (select products only) ............................................................................... 54

Using a fingerprint reader (select products only) ............................................................................................... 54

Locating the fingerprint reader ........................................................................................................ 54

8 Maintenance ............................................................................................................................................... 55

Improving performance ....................................................................................................................................... 55

Using Disk Defragmenter .................................................................................................................. 55

Using Disk Cleanup ............................................................................................................................ 55

Using HP 3D DriveGuard (select products only) ............................................................................... 55

Identifying HP 3D DriveGuard status .............................................................................. 56

Updating programs and drivers .......................................................................................................................... 56

Cleaning your computer ...................................................................................................................................... 56

Cleaning procedures ......................................................................................................................... 56

Cleaning the display ........................................................................................................ 57

Cleaning the sides or cover ............................................................................................. 57

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................ 57

Traveling with or shipping your computer .......................................................................................................... 57

9 Backup and recovery .................................................................................................................................... 59

Creating recovery media and backups ................................................................................................................ 59

Creating HP Recovery media (select products only) ........................................................................ 59

Using Windows tools ........................................................................................................................................... 60

Restore and recovery .......................................................................................................................................... 61

Recovering using HP Recovery Manager .......................................................................................... 61

What you need to know before you get started ............................................................ 61

Using the HP Recovery partition (select products only) ................................................ 62

Using HP Recovery media to recover ............................................................................. 62

Changing the computer boot order ................................................................................ 63

Removing the HP Recovery partition (select products only) ......................................... 63

10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 64

Using Computer Setup ......................................................................................................................................... 64

Starting Computer Setup .................................................................................................................. 64

Navigating and selecting in Computer Setup ................................................................................... 64

Restoring factory settings in Computer Setup ................................................................................. 65

Updating the BIOS ............................................................................................................................. 66

Determining the BIOS version ........................................................................................ 66

Downloading a BIOS update ........................................................................................... 66

Changing the boot order using the f9 prompt .................................................................................. 67

TPM BIOS settings (select products only) ........................................................................................................... 67

Using HP Sure Start (select products only) ......................................................................................................... 68

11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 69

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69

12 Specifications ........................................................................................................................................... 71

Input power .......................................................................................................................................................... 71

Operating environment ....................................................................................................................................... 71

13 Electrostatic Discharge .............................................................................................................................. 72

14 Accessibility .............................................................................................................................................. 73

Supported assistive technologies ....................................................................................................................... 73

Contacting support .............................................................................................................................................. 73

Index ............................................................................................................................................................. 74

xii

1Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:

●

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key

previous screen.

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see

●

Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see

on page 52.

●

Get to know your computer—Learn about your computer features. See

Screen navigation on page 27 for additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

●

Back up your hard drive by creating recovery discs or a recovery flash drive. See

on page 59.

on your keyboard. Pressing the Windows key again will return you to the

Network connections on page 22.

Using antivirus software

Components on page 4 and

Backup and recovery

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Get started app

To access the Get started app:

▲

Select the Start button, and then select the Get started app.

HP support

For U.S. support, go to For worldwide support, go to

country/us/en/wwcontact_us.html.

Safety & Comfort Guide

To access this guide:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

‒ or –

Go to

http://www.hp.com/ergo.

http://www.hp.com/go/contactHP.

http://welcome.hp.com/

●

Overview of computer setup and features

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

Limited Warranty*

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Warranty and

services.

‒ or –

●

Important regulatory notices, including information about proper battery disposal, if needed.

●

Specific warranty information about this computer

2 Chapter 1 Welcome

Resource Contents

Go to

http://www.hp.com/go/orderdocuments.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Include your product name, and your name, phone number, and postal address.

http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

Finding information 3

2Components

Locating hardware

To find out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To find out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 Components

Right

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1)

(2)

(3) Memory card reader Reads optional memory cards that store, manage, share, or

Audio-out (headphone)/Audio-in (microphone) combo jack

DisplayPort Connects an optional digital display device, such as a high-

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

performance monitor or projector.

access information.

(4)

(5)

(6) Docking connector Connects an optional docking device.

(7)

USB 3.0 port(s) Connects an optional USB device, such as a keyboard, mouse,

RJ-45 (network) jack/lights Connects a network cable.

Power connector Connects an AC adapter.

external drive, printer, scanner or USB hub.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

Right 5

Component Description

(1)

(2)

(3)

Audio-out (headphone)/Audio-in (microphone) combo jack

DisplayPort Connects an optional digital display device, such as a high-

USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

performance monitor or projector.

external drive, printer, scanner or USB hub.

(4) Memory card reader Reads optional memory cards that store, manage, share, or

(5)

(6) Docking connector Connects an optional docking device.

(7)

6 Chapter 2 Components

access information.

RJ-45 (network) jack/lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

Power connector Connects an AC adapter.

Left

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1)

(2) Vents Enable airflow to cool internal components.

(3)

(4)

(5)

(6) Smart card reader Supports optional smart cards.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

External monitor port Connects an external VGA monitor or projector.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

Left 7

Component Description

(1)

(2) Vents Enable airflow to cool internal components.

(3)

(4)

(5) Smart card reader Supports optional smart cards.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

External monitor port Connects an external VGA monitor or projector.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

8 Chapter 2 Components

Display

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

(3) Internal microphones Record sound.

(4) Webcam light (select products only) On: The webcam is in use.

(5) Webcam (select products only) Records video and captures photographs. Some models allow you to

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

area networks (WLAN).

area networks (WWAN).

video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select Camera.

the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

Display 9

Component Description

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

10 Chapter 2 Components

Top

TouchPad

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Reads your finger gestures to move the pointer or activate

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

items on the screen.

Top 11

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1)

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3) TouchPad light

(4)

(5) Num lock light On: Num lock is on.

(6)

(7)

Power light

Microphone mute light

Wireless light On: An integrated wireless device, such as a wireless local area

Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

12 Chapter 2 Components

Buttons, speakers, and fingerprint reader (select products only)

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

(3)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

Top 13

Component Description

(4)

(5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password

Volume mute button Mutes and restores speaker sound.

logon.

14 Chapter 2 Components

Keys

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Function keys Execute frequently used system functions when pressed in

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

(6)

(7) num lk key Turns the embedded numeric keypad on and off.

Windows key Opens the Start menu.

Windows applications key Displays options for a selected object.

the fn key.

combination with a function key, the num lock key, or the esc key.

NOTE: Pressing the Windows key again will close the Start

menu.

combination with the fn key.

keys that enables you to add, subtract, and perform other numeric tasks. When num lock is on, the keypad can be used like an external numeric keypad.

Top 15

Using the hot keys

To use a hot key:

▲

Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

Most external monitors receive video information on the computer using the external VGA video standard. The fn+f4 hot key can also alternate images among other devices that are receiving video information on the computer.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

On select products, turns the keyboard backlight off or on.

NOTE: To conserve battery power, turn off this feature.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

16 Chapter 2 Components

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Accessory battery connector (select

products only)

(2) Service door Provides access to the hard drive bay, the wireless LAN

(3)

Service door release latch Releases the service door.

Connects an optional accessory battery.

(WLAN) module slot, the WWAN module slot (select products only), and the memory module slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

Bottom 17

Component Description

(4)

(5) Vents (2) Enable airflow to cool internal components.

(6)

Service door release lock Locks the service door.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

SIM slot (select products only) Supports a wireless subscriber identity module (SIM). The

SIM slot is located inside the battery bay.

18 Chapter 2 Components

Front

Component Description

(1)

(2)

(3)

(4)

Wireless light On: An integrated wireless device, such as a wireless local

Power light

AC adapter/Battery light

Hard drive light

area network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some products, the wireless light is amber

when all wireless devices are off.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

NOTE: For more information about HP 3D DriveGuard,

see

Using HP 3D DriveGuard (select products only)

on page 55.

Front 19

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

20 Chapter 2 Components

Inserting a SIM card (select products only)

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.

To insert a SIM card, follow these steps:

1. Turn off the computer by using the Shut down command.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Turn the computer upside down on a flat surface, with the battery bay toward you.

6. Remove the battery. See

7. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated.

NOTE: The SIM card in your computer may look slightly different from the illustration in this section.

NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into

your computer.

Removing a battery on page 41.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

Inserting a SIM card (select products only) 21

3 Network connections

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

●

HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

●

Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button)

●

Operating system controls

Wireless button

The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

22 Chapter 3 Network connections

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the network status icon in the taskbar, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the

taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or

to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,

router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.

NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See

HP Mobile Connect (select products only) on page 24.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

– Or –

You can find the number following these steps:

1. From the taskbar, select the network status icon.

2. Select View Connection Settings.

3. Under the Mobile broadband section, select the network status icon.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

Using

Connecting to a wireless network 23

For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.

Using HP Mobile Connect (select products only)

HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is available, go to

http://www.hp.com/go/mobileconnect.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.

For more information, see the HP GPS and Location software Help.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.

Connecting to a wired network

Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN) (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

24 Chapter 3 Network connections

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Using a modem (select products only)

A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some countries or regions, a specific modem cable adapter is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.

Connecting a modem cable

To connect the modem cable, follow these steps:

1. Plug the modem cable into the modem jack (1) on the computer.

2. Plug the modem cable into the RJ-11 telephone wall jack (2).

NOTE: If the modem cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting a country- or region-specific modem cable adapter

Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.

Connecting to a wired network 25

To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps:

1. Plug the modem cable into the modem jack (1) on the computer.

2. Plug the modem cable into the modem cable adapter (2).

3. Plug the modem cable adapter (3) into the telephone wall jack.

26 Chapter 3 Network connections

4 Screen navigation

You can navigate the computer screen in the following ways:

●

Use touch gestures directly on the computer screen (select products only)

●

Use touch gestures on the TouchPad

●

Use keyboard and optional mouse (mouse purchased separately)

●

Use the pointing stick (select products only)

Using the TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,

select Mouse.

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

●

Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.

Using the TouchPad and touch screen gestures 27

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

●

Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together.

●

Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart.

Two-finger scroll (TouchPad only)

Use the two-finger scroll to move up, down, or sideways on a page or image.

●

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

28 Chapter 4 Screen navigation

Two-finger tap (TouchPad only)

Use the two-finger tap to open the menu for an object on the screen.

NOTE: The two-finger tap performs the same function as right-clicking with the mouse.

●

Tap two fingers on the TouchPad zone to open the options menu for the selected object.

One-finger slide (touch screen only)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.

●

To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Using the TouchPad and touch screen gestures 29

5 Entertainment features

Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See audio, video and camera features on your computer.

Using a webcam (select products only)

Your computer has a webcam (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.

▲

To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.

Components on page 4 to locate the

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone) jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting.

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

To access this document:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

30 Chapter 5 Entertainment features

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.

– or –

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.

Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system.

Use the audio control panel to view and control audio settings.

▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system.

– or –

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system.

Touch to share (select products only)

Your computer has advanced Near Field Communication (NFC) hardware that allows you to wirelessly touchto-share information between two NFC-enabled devices. With NFC technology, you can share websites, transfer contact information, and tap-to-print on NFC supported printers.

TIP: You can download NFC apps that may provide additional NFC features.

IMPORTANT: Before you can begin sharing, be sure that NFC is enabled on your devices. You may also need

to turn off certain services, such as sBeam, in order for NFC to work on Windows 10 devices. Check your NFC device manufacturer to be sure that it is compatible with Windows 10.

Touch to share (select products only) 31

Start sharing

Touch your NFC device to your computer to start sharing between your device and your computer.

1. Open the item you want to share.

2. Touch the two NFC antennas together. You may hear a sound when the antennas have recognized each

other.

NOTE: The NFC antenna on your computer is located under the TouchPad. To find where the other

device NFC antenna is located, refer to your device instructions.

3. You may see a message on your device asking you to initiate the transfer and a message on your

computer if you want to receive the transfer. Follow the on-screen instructions to accept the transfer.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information on using your video features, refer to HP Support Assistant.

32 Chapter 5 Entertainment features

Connecting video devices by using a VGA cable

NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.

To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port.

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.

2. Press fn+f4 to alternate the screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.

Using video 33

Connecting digital display devices using a Dual-Mode DisplayPort cable

The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or projector. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.

1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort on the computer.

2. Connect the other end of the cable to the digital display device.

3. Press fn+f4 to alternate the computer screen image between 4 display states.

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and external device.

●

Extend: View the screen image extended across both the computer and external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4 the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer.

▲

Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.

34 Chapter 5 Entertainment features

Connect displays to computers with AMD or Nvidia graphics (with an optional hub)

NOTE: With an AMD graphics controller and optional hub, you can connect up to 6 external display devices.

NOTE: With an Nvidia graphics controller and optional hub, you can connect up to 4 external display

devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. To see all of your connected display devices, type device manager in the taskbar search box, and

then select the Device Manager app. If you don't see all of your connected displays, be sure that each is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification

dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, type control panel in the taskbar search box, select

Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following configurations:

●

Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station

●

One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station

To set up multiple display devices, follow these steps:

1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the

docking station.

2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification

dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices

Using video 35

include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, type control panel in the taskbar search box, select

Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.

To open Miracast:

▲

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.

Discovering and connecting to Intel WiDi certified displays (select Intel products only)

Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling.

To connect to Intel WiDi certified displays:

▲

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.

To open Intel WiDi:

▲

Type Intel WiDi in the taskbar search box, and then click Intel WiDi.

36 Chapter 5 Entertainment features

6 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used throughout

this guide to mean both types of power controls.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal Serial Bus (USB) port

●

When the computer will be unused and disconnected from external power for an extended period

Although you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before

shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Select the Power icon, and then select Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

Remove the battery.

Setting power options

Using power-saving states

Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions while the

computer is in the Sleep state.

Shutting down (turning off) the computer 37

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

●

Briefly press the power button.

●

Select the Start button, select the Power icon, and then select Sleep.

To exit Sleep, briefly press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password

before the computer will return to the screen.

Enabling and exiting user-initiated Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon

2. In the left pane, select Choose what the power buttons do.

3. Select Change Settings that are currently unavailable, and then, in the When I press the power

button or When I press the sleep button area, select Hibernate.

– or –

Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.

4. Select Save changes.

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password

before your work will return to the screen.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.

●

To view the percentage of remaining battery charge and the current power plan, place the mouse

pointer over the power meter icon .

, and then select Power Options.

●

To use Power Options, right-click the power meter icon

can also type power options in the task bar search box, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level.

38 Chapter 6 Power management

, and then select an item from the list. You

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: To create a user account password or change your current user account password, select

Create or change your user account password, and then follow the on-screen instructions. If you do

not need to create or change a user account password, go to step 5.

5. Select Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.

, and then select Power Options.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery

life. Select computer products can switch between graphic modes to increase battery life.

Finding additional battery information

To access battery information:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery

Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery.

●

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery life

●

Information on battery types, specifications, life cycles, and capacity

Setting power options 39

Using HP Battery Check

HP Support Assistant provides information on the status of the battery installed in the computer.

To run HP Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for HP Battery Check to work properly.

2. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

3. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery

Check indicates that your battery should be replaced, contact support.

HP Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.

Displaying the remaining battery charge

▲

Move the pointer over the Power meter icon

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

●

Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged.

●

Store the battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some lowbattery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights.

Type power options in the taskbar search box, and then select Power Options.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:

●

The battery light (select products only) indicates a low or critical battery level.

– or –

●

The Power meter icon

40 Chapter 6 Power management

shows a low or critical battery notification.

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information.

Resolving a low battery level

Resolving a low battery level when external power is available

▲

Connect one of the following devices:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the computer.

Removing a battery

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work and shut down the computer through Windows before removing the battery.

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Remove the service door.

a. With the service door release latch toward you, slide the service door release latch (1) to the right,

remove the screw (if the optional screw is being used) (2), and then slide the release latch (3) to the right again to release the service door.

NOTE: If you do not want to use the optional screw, you can store it inside the service door.

Setting power options 41

b. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.

3. Slide the battery release latch (1) to release the battery, and then lift the battery (2).

4. Remove the battery from the computer (3).

42 Chapter 6 Power management

Conserving battery power

●

Type power options in the taskbar search box, and then select Power Options.

‒ or –

●

Select low power-use settings through Power Options.

●

Turn off wireless and LAN connections and exit modem applications when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external memory cards that you are not using.

●

Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the computer.

Storing a battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended

periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the userreplaceable battery and store it separately.

To prolong the charge of a stored battery, place it in a cool, dry place.

NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge

the battery before returning it to storage.

Calibrate a battery before using it if it has been stored for one month or more.

Disposing of a battery

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in fire or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal.

To access this document:

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

Replacing a battery

HP Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

Setting power options 43

Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the

computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion device.

Connect the computer to external AC power under any of the following conditions:

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select products only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

When you connect the computer to external AC power, the following events occur:

●

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the taskbar changes appearance.

When you disconnect external AC power, the following events occur:

●

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights are off.

To test the AC adapter:

1. Shut down the computer.

2. Remove the battery on the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact support for information on obtaining a replacement AC power adapter.

44 Chapter 6 Power management

7Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery

service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to

http://www.hp.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart card,

contactless card, registered fingerprints, or other authentication credential

Unauthorized access to Computer Setup (BIOS) BIOS Administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

Unauthorized access to Computer Setup settings and other system identification information

Unauthorized removal of the computer Security cable slot (used with an optional security cable on select

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

NOTE: On tablets without keyboards, you can use the touchscreen.

Boot options feature in Computer Setup*

●

HP Drive Encryption software

●

Windows Defender

BIOS Administrator password in Computer Setup*

products only)

Protecting the computer 45

Using passwords

A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer.

●

BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.

●

Windows passwords are set only in the Windows operating system.

●

If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

●

When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.

●

Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.

●

Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app.

NOTE: Setting the Windows administrator password does not

set the BIOS Administrator password.

46 Chapter 7 Security

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it until those features have been disabled.

DriveLock. It is also used to remove DriveLock protection.

NOTE: For select products, a BIOS administrator password must

be set before you can set a DriveLock password.

DriveLock, and is set under DriveLock Passwords during the enable process.

NOTE: For select products, a BIOS administrator password must

be set before you can set a DriveLock password.

Setting a new BIOS administrator password

1. Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Create BIOS Administrator password or Set Up BIOS Administrator Password

(select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to confirm.

5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

1. Start Computer Setup.

●

Computers or tablets with keyboards:

Using passwords 47

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Change BIOS Administrator Password or Change Password (select products

only), and then press enter.

3. When prompted, type your current password.

4. When prompted, type your new password.

5. When prompted, type your new password again to confirm.

6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

1. Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Change BIOS Administrator Password or Change Password (select products

only), and then press enter.

3. When prompted, type your current password.

4. When prompted for the new password, leave the field empty, and then press enter.

5. When prompted to type your new password again, leave the field empty, and then press enter.

6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select

Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS Administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.

48 Chapter 7 Security

Managing a Computer Setup DriveLock password (select products only)

CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords.

To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection:

●

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password.

●

The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user.

●

The user password and the master password can be identical.

●

You can delete a user password or master password only by removing DriveLock protection from the drive.

NOTE: For select products, a BIOS administrator password must be set before you can access the

DriveLock features.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Start Computer Setup.

●

Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities or Hard Drive Tools (select products only),

select DriveLock, and then press enter.

NOTE: For select products, you may be required to set a DriveLock password and enter the BIOS

administrator password.

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password or Set DriveLock Password (select products only), and then

press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock password.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Using passwords 49

Enabling DriveLock (select products only)

For select products, you may need to follow these instructions to enable DriveLock.

1. Start Computer Setup.

●

Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

3. Select the hard drive you want to protect, and then press enter.

4. Follow the on-screen instructions to make the selections to enable DriveLock and to enter passwords

when prompted.

NOTE: For select products, you may be prompted to type DriveLock. The field is case sensitive.

5. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Disabling DriveLock (select products only)

1. Start Computer Setup.

●

Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

3. Select the hard drive you want to manage, and then press enter.

4. Follow the on-screen instructions to disable DriveLock.

5. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

50 Chapter 7 Security

Entering a DriveLock password (select products only)

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password (select products only)

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn off the computer.

2. Press the power button.

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that

you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection to change the password, and then follow the on-screen prompts to enter passwords.

NOTE: The Change DriveLock Master Password option is visible only if the master password was

provided at the DriveLock Password prompt in step 3.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen

instructions.

Using Computer Setup Automatic DriveLock (select products only)

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.

Entering an Automatic DriveLock password (select products only)

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Select an internal hard drive, and then press enter.

Using passwords 51

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection (select products only)

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Select an internal hard drive, and then press enter.

6. Select Disable protection.

7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.

There are two types of firewalls to consider:

●

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.

52 Chapter 7 Security

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available.

NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or

file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security

breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

You can choose whether updates are installed automatically. To change the settings, type control panel in the taskbar search box, and then select Control Panel. Select System and Security, select Windows

Update, select Change settings, and then follow the on-screen instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. This software can be accessed through the , t HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.

Using HP Touchpoint Manager (select products only)

HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, see

http://www.hptouchpointmanager.com.

Installing critical security updates 53

Installing an optional security cable (select products only)

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being

mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly different from the illustration in this

section.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with

the key.

Using a fingerprint reader (select products only)

Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.

Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

●

Near the bottom of the TouchPad

●

On the right side of the keyboard

●

On the upper-right side of the display

●

On the left side of the display

Depending on your product, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor.

54 Chapter 7 Security

8 Maintenance

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files

or Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:

●

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

Improving performance 55

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.

http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,

Go to register to receive automatic notifications when updates become available.

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

- or -

Click the question mark icon in the taskbar.

2. Select My PC, select the Updates tab, and then select Check for updates and messages.

3. Follow the on-screen instructions.

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)

●

Alcohol-free glass-cleaning fluid

●

Solution of water and mild soap

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

56 Chapter 8 Maintenance

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is on.

1. Turn off the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

●

Prepare the computer for traveling or shipping:

◦

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as memory cards.

◦

Turn off and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Traveling with or shipping your computer 57

●

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”

●

The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.

●

If you are traveling internationally, follow these suggestions:

◦

Check the computer-related customs regulations for each country or region on your itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

58 Chapter 8 Maintenance

9 Backup and recovery

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see

on page 59. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 60.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Recovering using HP Recovery Manager on page 61.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to

support, select your country or region, and follow the on-screen instructions.

http://www.hp.com/

Creating recovery media and backups 59

You can use Windows tools to create system restore points and create backups of personal information,

Using Windows tools on page 60.

see

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to

support, select your country or region, and follow the on-screen instructions.

http://www.hp.com/

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

Recovering using HP Recovery Manager on page 61.

▲

Select the Start button, and then select the Get started app.

60 Chapter 9 Backup and recovery

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see created recovery media, see

●

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see

Recovering using HP Recovery Manager on page 61.

Recovering using HP Recovery Manager on page 61. If you have not already

Creating HP Recovery media (select products only) on page 59.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see

Removing the HP Recovery partition (select products only) on page 63.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see

media (select products only) on page 59.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see

Creating HP Recovery media (select products only) on page 59.

Creating HP Recovery

Creating HP Recovery media (select products only) on page 59.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP

Restore and recovery 61

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See

3. Follow the on-screen instructions.

62 Chapter 9 Backup and recovery

Changing the computer boot order on page 63.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 59.

Restore and recovery 63

10 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your finger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Starting Computer Setup on page 64.

Using Computer Setup 65

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of

the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

Starting Computer Setup on page 64.

Downloading a BIOS update on page 66.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

●

Tablets without keyboards:

▲

Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must

ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/ usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See

Starting Computer Setup on page 64.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 67

Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to country. Select Drivers & Downloads, and then follow the on-screen instructions.

http://www.hp.com/support, and select your

68 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

11 HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must

use the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 69.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

Downloading

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 69

Download any version of UEFI for a specific product:

1. Go to

http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

70 Chapter 11 HP PC Hardware Diagnostics (UEFI)

12 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

19.5 V dc @ 3.33 A – 65 W

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 71

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

72 Chapter 13 Electrostatic Discharge

14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer

support for that product.

Contacting support

We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 73

Index

AC adapter, testing 44 AC adapter/battery light 19 accessibility 73 accessory battery connector,

identifying 17 administrator password 46 airplane mode key 22 antivirus software 52 audio 31 audio-in (microphone) jack,

identifying 5, 6 audio-out (headphone) jack,

identifying 5, 6 Automatic Drivelock 51 Automatic DriveLock password

entering 51 removing 52

backups 59 battery

conserving power 43 discharging 40 displaying remaining charge 40 disposing 43 low battery levels 40 replacing 43

storing 43 Battery Check 40 battery information, finding 39 battery power 39 battery temperature 43 BIOS

determining version 66

downloading an update 66

updating 66 Bluetooth device 22, 24 Bluetooth label 20 boot order

changing 63 bottom 20 buttons

left pointing stick 11

left TouchPad 11

power 13, 37 right pointing stick 11 right TouchPad 11

caps lock light, identifying 12 caring for your computer 56 cleaning your computer 56 components

bottom 17 display 9 front 19 left side 7 right side 5 top 11

Computer Setup

BIOS administrator password 47 DriveLock password 49 navigating and selecting 64

restoring factory settings 65 computer, traveling 43 connecting to a WLAN 23 connector, power 5, 6 conservation, power 43 corporate WLAN connection 23 critical battery level 37 critical updates, software 53

Disk Cleanup software 55 Disk Defragmenter software 55 DisplayPort 34 DisplayPort, identifying 5, 6 docking connector, identifying 5, 6 drive media 37 DriveLock

disabling 50

enabling 50 DriveLock master password

changing 51 DriveLock password

changing 51

description 49

entering 51

setting 49

electrostatic discharge 72 embedded numeric keypad,

identifying 15 esc key, identifying 15 external AC power, using 44 external monitor port 7, 8, 33

fingerprint reader 54 fingerprint reader, identifying 14 firewall software 52 fn key, identifying 15 function keys, identifying 15

GPS 24

hard drive light 19 hard drive, identifying 17 headphone (audio-out) jack 5, 6 headsets, connecting 30 Hibernation

exiting 38 initiating 38

high-definition devices, connecting

36 hot keys

microphone mute 16

using 16 HP 3D DriveGuard 55 HP Client Security 53 HP Mobile Connect 24 HP PC Hardware Diagnostics (UEFI)

using 69 HP Recovery Manager

correcting boot problems 63

starting 62 HP Recovery media

creating 59

recovery 62 HP Recovery partition

recovery 62

removing 63

74 Index

HP resources 2 HP Touchpoint Manager 53

input power 71 integrated webcam light,

identifying 9 internal display switch 9 internal microphones, identifying 9

jacks

audio-in (microphone) 5, 6 audio-out (headphone) 5, 6 network 5, 6 RJ-45 (network) 5, 6

keypad 15 keys

esc 15 fn 15 function 15 num lk 15 Windows applications 15 Windows key 15

labels

Bluetooth 20 regulatory 20 serial number 20 service 20 wireless certification 20

WLAN 20 latches, service door release 17 legacy support, USB 64 lights

AC adapter/battery 19

caps lock 12

hard drive 19

microphone mute 12

num lock 12

power 12, 19

RJ-45 (network) 5, 6

TouchPad 12

webcam 9

wireless 12, 19 locating information

hardware 4

software 4

low battery level 40

maintenance

Disk Cleanup 55 Disk Defragmenter 55 HP 3D DriveGuard 55 updating programs and drivers

56 memory card 37 memory card reader, identifying 5,

memory module

identifying 17

microphone (audio-in) jack,

identifying 5, 6

microphone mute key, identifying

microphone mute light, identifying

12 minimized image recovery 62 minimized image, creating 61 Miracast 36 MultiStream Transport 34

network jack, identifying 5, 6 NFC 31 num lk key, identifying 15 num lock light 12

one-finger slide touch screen

gesture 29 operating environment 71 original system recovery 61

passwords

administrator 46 BIOS administrator 47 DriveLock 49

user 46 pointing stick 11 ports

DisplayPort 5, 6

external monitor 7, 8, 33

Miracast 36

USB 3.0 charging (powered) 7, 8

VGA 33

power

battery 39 conserving 43

options 37 power button 37 power button, identifying 13 power connector, identifying 5, 6 power lights 12, 19 power switch 37 power-saving states 37 product name and number,

computer 20

public WLAN connection 23

readable media 37 recover

options 61 recovery

discs 60, 62

HP Recovery Manager 61

media 62

starting 62

supported discs 60

system 61

USB flash drive 62

using HP Recovery media 60 recovery media

creating 59

creating using HP Recovery

Manager 60

recovery partition

removing 63 regulatory information

regulatory label 20

wireless certification labels 20 RJ-45 (network) jack, identifying 5,

RJ-45 (network) lights, identifying

5, 6

security cable slot, identifying 7, 8 serial number 20 serial number, computer 20 service door release latch 17 service door release lock,

identifying 18

service labels, locating 20

Index 75

setting password protection on

wakeup 39 setting power options 37 setup utility

navigating and selecting 64

restoring factory settings 65 shipping the computer 57 shutdown 37 SIM card

inserting 21 SIM slot, identifying 18 Sleep

exiting 38

initiating 38 slots

security cable 7, 8

SIM 18 smart card reader, identifying 7, 8 software

antivirus 52

critical updates 53

Disk Cleanup 55

Disk Defragmenter 55

firewall 52

HP 3D DriveGuard 55 sound settings, using 31 speakers

connecting 30 speakers, identifying 13 storing a battery 43 supported discs, recovery 60 Sure Start

using 68 switch, power 37 system recovery 61 system restore point

creating 60 system restore point, creating 59

tap TouchPad and touch screen

gesture 27 temperature 43 testing an AC adapter 44 touch screen gestures

one-finger slide 29 touch to share 31 TouchPad

buttons 11

using 27

TouchPad and touch screen gestures

tap 27 two-finger pinch zoom 28

TouchPad gestures

two-finger scroll 28

two-finger tap 29 TouchPad light, identifying 12 TouchPad zone

identifying 11 TPM settings 67 traveling with the computer 20, 43,

57 turning off the computer 37 two-finger pinch zoom TouchPad and

touch screen gesture 28 two-finger scroll TouchPad gesture

28 two-finger tap TouchPad gesture

unresponsive system 37 updating programs and drivers 56 USB 3.0 charging (powered),

identifying 7, 8 USB 3.0 port 5, 6, 7 USB legacy support 64 USB ports, identifying 5, 6, 7 user password 46 using

external AC power 44

power-saving states 37 using sound settings 31 using the TouchPad 27

vents, identifying 7, 8, 18 VGA port, connecting 33 video 32

webcam 9

using 30 webcam light, identifying 9 webcam, identifying 9 Windows

system restore point 59, 60 Windows applications key,

identifying 15

Windows key, identifying 15

Windows tools

using 60 wireless antennas, identifying 9 wireless button 22 wireless certification label 20 wireless controls

button 22

operating system 22 wireless key 22 wireless light 12, 19, 22 wireless network (WLAN)

connecting 23

corporate WLAN connection 23

functional range 23

public WLAN connection 23 WLAN antennas, identifying 9 WLAN device 20 WLAN label 20 writable media 37 WWAN antennas, identifying 9 WWAN device 22, 23

76 Index

HP P0C68UT, P0C69UT User manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Finding information

Locating hardware

Locating software

Right

Left

Display

TouchPad

Lights

Buttons, speakers, and fingerprint reader (select products only)

Keys

Using the hot keys

Bottom

Front

Labels

Inserting a SIM card (select products only)

3 Network connections

Connecting to a wireless network

Using the wireless controls

Operating system controls

Wireless button

Connecting to a WLAN

Using HP Mobile Broadband (select products only)

Using HP Mobile Connect (select products only)

Using GPS (select products only)

Using Bluetooth wireless devices (select products only)

Connecting to a wired network

Connecting to a local area network (LAN) (select products only)

Using a modem (select products only)

Connecting a modem cable

Connecting a country- or region-specific modem cable adapter

4 Screen navigation

Using the TouchPad and touch screen gestures

Two-finger pinch zoom

Two-finger scroll (TouchPad only)

Two-finger tap (TouchPad only)

One-finger slide (touch screen only)

5 Entertainment features

Using a webcam (select products only)

Using audio

Connecting speakers

Connecting headsets

Using sound settings

Touch to share (select products only)

Start sharing

Using video

Connecting video devices by using a VGA cable

Connecting digital display devices using a Dual-Mode DisplayPort cable

Discovering and connecting wired displays using MultiStream Transport

Connect displays to computers with AMD or Nvidia graphics (with an optional hub)

Connect displays to computers with Intel graphics (with an optional hub)

Connect displays to computers with Intel graphics (with a built-in hub)

Discovering and connecting to Miracast-compatible wireless displays (select products only)

Discovering and connecting to Intel WiDi certified displays (select Intel products only)

6 Power management

Shutting down (turning off) the computer

Setting power options

Using power-saving states

Initiating and exiting Sleep

Enabling and exiting user-initiated Hibernation (select products only)

Using the power meter and power settings

Setting password protection on wakeup

Using battery power

Finding additional battery information

Using HP Battery Check

Displaying the remaining battery charge

Maximizing battery discharge time

Managing low battery levels

Identifying low battery levels

Resolving a low battery level

Resolving a low battery level when external power is available

Resolving a low battery level when no power source is available

Removing a battery

Conserving battery power

Storing a battery

Disposing of a battery

Replacing a battery