HP Officejet J4580 User Guide
HP Officejet J4500/J4660/J4680
All-in-One series
User Guide
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Podręcznik użytkownika
HP Officejet J4500/J4660/J4680
All-in-One series
User Guide
Copyright information
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see
troubleshoot.
Maintain and
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Accessibility
The device provides a number of
features that make it accessible for
people with disabilities.
Visual
The device software is accessible for
users with visual impairments or low
vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the device control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the device software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The device doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at
accessibility.
For accessibility information for the
Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
www.hp.com/
Contents
1 Get started
Find other resources for the product .........................................................................................8
Understand the device parts .....................................................................................................9
Front view .........................................................................................................................10
Printing supplies area .......................................................................................................10
Back view .........................................................................................................................11
Device control panel buttons and lights ............................................................................11
Device control panel buttons and lights ............................................................................13
Connection information .....................................................................................................14
2 Use the device
Use device control panel menus .............................................................................................16
Device control-panel message types ......................................................................................16
Status messages ..............................................................................................................16
Warning messages ...........................................................................................................17
Error messages ................................................................................................................17
Critical error messages .....................................................................................................17
Change device settings ..........................................................................................................17
Use the HP Solution Center (Windows) ..................................................................................18
Use the HP photo and imaging software ................................................................................18
Load originals .........................................................................................................................19
Load an original on the scanner glass ..............................................................................20
Load an original in the automatic document feeder (ADF) ................................................21
Select print media ...................................................................................................................22
Tips for selecting and using print media ...........................................................................22
Understand specifications for supported media ................................................................23
Understand supported sizes .......................................................................................23
Understand supported media types and weights ........................................................26
Set minimum margins .......................................................................................................26
Load media .............................................................................................................................27
Print on special and custom-sized media ...............................................................................28
Print borderless ......................................................................................................................29
Set up speed-dial entries ........................................................................................................30
Set up fax numbers as speed-dial entries or groups ......................................................... 31
Set up speed-dial entries ............................................................................................31
Set up a speed-dial group ...........................................................................................31
Print and view a list of speed-dial entries ..........................................................................32
View a list of speed-dial entries ..................................................................................32
3 Print
Change print settings ..............................................................................................................33
Change settings from an application for current jobs (Windows) ......................................33
Change default settings for all future jobs (Windows) .......................................................33
Change settings (Mac OS) ...............................................................................................34
Cancel a print job ....................................................................................................................34
1
4 Scan
Scan an original ......................................................................................................................35
Scan an original (direct connection) ..................................................................................35
Scan from a TWAIN-compliant or a WIA-compliant program ..................................................36
Scan from a TWAIN-compliant program ...........................................................................36
Scan from a WIA-compliant program ................................................................................36
Edit a scanned original ...........................................................................................................36
Edit a scanned photo or graphic .......................................................................................37
Edit a scanned document using optical character recognition (OCR) software ................37
Change scan settings .............................................................................................................37
Cancel a scan job ...................................................................................................................37
5 Copy
Make copies ...........................................................................................................................38
Cancel a copy job ...................................................................................................................39
6 Fax
Send a fax ..............................................................................................................................40
Send a basic fax ...............................................................................................................40
Send a fax manually from a phone ...................................................................................41
Send a fax using monitor dialing .......................................................................................43
Send a fax from memory ..................................................................................................43
Schedule a fax to send later .............................................................................................44
Send a fax to multiple recipients .......................................................................................44
Send a fax to multiple recipients from the device control panel ..................................45
Send a color original or photo fax .....................................................................................45
Change the fax resolution and Lighter / Darker settings .................................................46
Change the fax resolution ...........................................................................................46
Change the Lighter / Darker setting ..........................................................................47
Set new default settings ..............................................................................................47
Send a fax in Error Correction Mode ................................................................................47
Receive a fax ..........................................................................................................................48
Receive a fax manually .....................................................................................................48
Set up backup fax .............................................................................................................49
Reprint received faxes from memory ................................................................................50
Poll to receive a fax ..........................................................................................................50
Forward faxes to another number .....................................................................................51
Set the paper size for received faxes ................................................................................52
Set automatic reduction for incoming faxes ......................................................................52
Block junk fax numbers .....................................................................................................52
Add numbers to the junk fax list ..................................................................................53
Remove numbers from the junk fax list .......................................................................53
Receive faxes to your computer .......................................................................................53
Activate Fax to PC ......................................................................................................54
Modify Fax to PC settings ...........................................................................................55
2
Contents
Change fax settings ................................................................................................................55
Configure the fax header ..................................................................................................55
Set the answer mode (Auto answer) .................................................................................56
Set the number of rings before answering ........................................................................56
Change the answer ring pattern for distinctive ring ...........................................................57
Set the fax error correction mode .....................................................................................57
Set the dial type ................................................................................................................58
Set the redial options ........................................................................................................58
Set the fax speed ..............................................................................................................58
Fax over the Internet ............................................................................................................... 59
Test fax setup .........................................................................................................................60
Use reports .............................................................................................................................60
Print fax confirmation reports ............................................................................................61
Print fax error reports ........................................................................................................61
Print and view the fax log ..................................................................................................62
Cancel a fax ............................................................................................................................62
7 Configure and manage
Manage the device .................................................................................................................63
Monitor the device ............................................................................................................63
Administer the device .......................................................................................................64
Use device management tools ...............................................................................................64
Toolbox (Windows) ...........................................................................................................64
Open the Toolbox .......................................................................................................65
Toolbox tabs ...............................................................................................................65
Embedded Web server (HP Officejet J4680 only) ............................................................66
To open the embedded Web server ...........................................................................66
Embedded Web server pages ....................................................................................66
HP Printer Utility (Mac OS) ...............................................................................................67
Open the HP Printer Utility ..........................................................................................67
HP Printer Utility panels ..............................................................................................67
Understand the self-test report ...............................................................................................68
Set up faxing for the device ....................................................................................................69
Set up faxing (parallel phone systems) .............................................................................69
Choose the correct fax setup for your home or office .................................................70
Select your fax setup case ..........................................................................................72
Case A: Separate fax line (no voice calls received) ....................................................73
Case B: Set up the device with DSL ...........................................................................74
Case C: Set up the device with a PBX phone system or an ISDN line .......................75
Case D: Fax with a distinctive ring service on the same line ......................................76
Case E: Shared voice/fax line .....................................................................................77
Case F: Shared voice/fax line with voice mail .............................................................78
Case G: Fax line shared with computer modem (no voice calls received) ..................79
Case H: Shared voice/fax line with computer modem ................................................81
Case I: Shared voice/fax line with answering machine ...............................................85
Case J: Shared voice/fax line with computer modem and answering machine ...........86
Case K: Shared voice/fax line with computer dial-up modem and voice mail .............90
Serial-type fax setup .........................................................................................................92
3
Configure the device (Windows) .............................................................................................93
Install the software before connecting the device (recommended) ...................................93
Connect the device before installing the software ............................................................. 94
Share the device on a locally shared network ..................................................................94
Configure the device (Mac OS) ..............................................................................................95
To install the software .......................................................................................................95
Share the device on a locally shared network ..................................................................95
Set up the device for wireless communication (HP Officejet J4680 only) ...............................96
Understand 802.11 wireless network settings ..................................................................97
To set up wireless communication using the device control panel with wireless
setup wizard .....................................................................................................................98
To set up wireless communication using the installer (Windows) .....................................99
To set up the device on a wireless network (Mac OS) ......................................................99
To turn off wireless communication ................................................................................100
To print a wireless test page ...........................................................................................100
Reset wireless settings ...................................................................................................100
Guidelines for reducing interference on a wireless network ............................................100
Guidelines for ensuring wireless network security ..........................................................100
To add hardware addresses to a WAP .....................................................................101
Other guidelines ........................................................................................................101
Uninstall and reinstall the software .......................................................................................101
8 Maintain and troubleshoot
Work with ink cartridges ........................................................................................................104
Supported ink cartridges .................................................................................................104
Handle the ink cartridges ................................................................................................105
Replace the ink cartridges ..............................................................................................105
Align the ink cartridges ...................................................................................................108
Clean the ink cartridges ..................................................................................................110
Clean the ink cartridge contacts ...................................................................................... 111
Clean the area around the ink nozzles ...........................................................................112
Store printing supplies ....................................................................................................114
Clean the device ...................................................................................................................115
Clean the scanner glass .................................................................................................115
Clean the exterior ...........................................................................................................116
Clean the automatic document feeder ............................................................................116
General troubleshooting tips and resources .........................................................................119
Solve printing problems ........................................................................................................120
The device shuts down unexpectedly .............................................................................120
Error message appears on control-panel display ............................................................ 120
The device is not responding (nothing prints) .................................................................121
Device takes a long time to print .....................................................................................121
Blank or partial page printed ...........................................................................................121
Something on the page is missing or incorrect ...............................................................122
Placement of the text or graphics is wrong .....................................................................122
The device prints half a page, then ejects the paper ......................................................123
4
Contents
Poor print quality and unexpected printouts ..........................................................................123
Common poor quality printout problems .........................................................................124
Meaningless characters print ..........................................................................................124
Ink is smearing ................................................................................................................ 125
Ink is not filling the text or graphics completely ...............................................................125
Output is faded or dull colored ........................................................................................126
Colors are printing as black and white ............................................................................126
Wrong colors are printing ................................................................................................126
Printout shows bleeding colors .......................................................................................127
Colors do not line up properly .........................................................................................127
Lines or dots are missing from text or graphics ..............................................................127
Solve paper-feed problems ...................................................................................................127
Solve scan problems ............................................................................................................129
Scanner did nothing ........................................................................................................129
Scan takes too long ........................................................................................................130
Part of the document did not scan or text is missing .......................................................130
Text cannot be edited .....................................................................................................130
Error messages appear ..................................................................................................131
Scanned image quality is poor ........................................................................................131
Scan defects are apparent ..............................................................................................132
Solve copy problems ............................................................................................................133
No copy came out ...........................................................................................................133
Copies are blank .............................................................................................................133
Documents are missing or faded ....................................................................................134
Size is reduced ...............................................................................................................134
Copy quality is poor ........................................................................................................134
Copy defects are apparent .............................................................................................135
The device prints half a page, then ejects the paper ......................................................135
Error messages appear ..................................................................................................135
Paper mismatch ..............................................................................................................135
Solve fax problems ...............................................................................................................136
The fax test failed ...........................................................................................................136
Solve wireless problems (HP Officejet J4680 only) ..............................................................148
Troubleshoot installation issues ............................................................................................150
Hardware installation suggestions ..................................................................................150
Software installation suggestions .................................................................................... 151
Clear jams ............................................................................................................................152
Clear paper jams ............................................................................................................152
Avoid paper jams ............................................................................................................154
A HP supplies and accessories
Order printing supplies online ...............................................................................................155
Supplies ................................................................................................................................155
HP media ........................................................................................................................155
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................157
Obtain electronic support ......................................................................................................158
5
Obtain HP telephone support ...............................................................................................158
Before you call ................................................................................................................158
Support process .............................................................................................................. 159
HP support by phone ......................................................................................................159
Phone support period ...............................................................................................159
Telephone support numbers .....................................................................................159
Placing a call .............................................................................................................159
After the phone support period .................................................................................159
Additional warranty options .............................................................................................160
HP Quick Exchange Service (Japan) ..............................................................................160
Call HP Korea customer support ....................................................................................160
Prepare the device for shipment ...........................................................................................161
Remove the ink cartridges before shipment ...................................................................161
Pack the device ....................................................................................................................162
C Device specifications
Physical specifications ..........................................................................................................164
Product features and capacities ...........................................................................................165
Processor and memory specifications ..................................................................................165
System requirements ............................................................................................................165
Network protocol specifications ............................................................................................166
Embedded Web server specifications ................................................................................... 167
Print specifications ................................................................................................................167
Fax specifications .................................................................................................................167
Scan specifications ...............................................................................................................168
Environmental specifications ................................................................................................168
Electrical specifications .........................................................................................................168
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............168
D Regulatory information
FCC statement .....................................................................................................................171
Notice to users in Korea .......................................................................................................171
VCCI (Class B) compliance statement for users in Japan ....................................................172
Notice to users in Japan about the power cord .....................................................................172
RoHS notices (China only) ...................................................................................................172
Noise emission statement for Germany ................................................................................172
Notice to users of the U.S. telephone network: FCC requirements ....................................... 173
Notice to users of the Canadian telephone network .............................................................174
Notice to users in the European Economic Area ..................................................................175
Notice to users of the German telephone network ................................................................175
Australia wired fax statement ................................................................................................175
Regulatory information for wireless products ........................................................................176
Exposure to radio frequency radiation ............................................................................176
Notice to users in Brazil ..................................................................................................176
Notice to users in Canada ..............................................................................................176
Notice to users in Taiwan ...............................................................................................177
European Union regulatory notice ..................................................................................178
Warning for Australia and New Zealand with phone handset ...............................................178
Regulatory model number ....................................................................................................179
6
Contents
Declaration of conformity ......................................................................................................179
J4500 ..............................................................................................................................180
J4660 ..............................................................................................................................181
J4680 ..............................................................................................................................182
Energy Star® notice .............................................................................................................183
Index...........................................................................................................................................184
7
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
Understand the device parts
•
NOTE: If you are using the device with a computer running Windows 2000,
Windows XP Starter Edition, or Windows XP x64, some features might not be
available. For more information, see
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Operating system compatibility.
Setup poster
Readme file and release notes
Toolbox (Microsoft
Windows®)
HP Printer Utility (Mac OS) Contains tools to configure
Device control panel Provides status, error, and
Logs and reports Provides information about
Self-Test diagnostic page
®
Provides illustrated setup
information.
Provide late-breaking
information and
troubleshooting tips.
Provides access to
maintenance services.
For more information, see
Toolbox (Windows).
print settings, calibrate the
device, clean the ink
cartridges, print the
configuration page, order
supplies online, and find
support information from the
Web site.
For more information, see
Printer Utility (Mac OS).
warning information about
operations.
events that have occurred.
Device information:
•
Product name
◦
Model number
◦
A printed version of the
document is provided with
the device.
Included on the Starter CD.
The Toolbox is typically
installed with the device
software as an available
installation option.
The HP Printer Utility is
typically installed with the
device software.
HP
For more information, see
Device control panel buttons
and lights.
For more information, see
Monitor the device.
For more information, see
Understand the self-test
report.
8 Get started
(continued)
Resource Description Location
Serial number
◦
Firmware version
◦
number
Number of pages printed
•
from the trays and
accessories
Ink levels
•
Ink cartridge health status
•
HP Web sites Provide the latest printer
HP telephone support Lists information to contact
HP photo and imaging
software help
Control Panel Guide Device control panel
software, and product and
support information.
HP. During the warranty
period, this support is often
free of charge.
Provides information about
using the software.
instructions
www.hp.com/support
www.hp.com
For more information, see
Obtain HP telephone support.
For more information, see
Use the HP photo and
imaging software.
Available through Solution
Center and Toolbox
(Windows).
Understand the device parts
• Front view
Printing supplies area
•
Back view
•
Device control panel buttons and lights
•
•
Device control panel buttons and lights
Connection information
•
Understand the device parts 9
Chapter 1
Front view
1 Device control panel
2 Main tray
3 Front access door
4 Scanner glass
5 Automatic document feeder
Printing supplies area
1 Front access door
2 Ink cartridges
10 Get started
Back view
1 Rear universal serial bus (USB) port
2 Power input
3 1-LINE (fax)
4 2-EXT (phone)
Device control panel buttons and lights
The following diagram and related table provide a quick reference to the device control
panel features.
Label Name and Description
1
2 Attention light: Indicates an error condition.
3
4
5
6
Keypad: Enters values.
Back button: Reverts back to its previous setting or upper level menu.
Left arrow button: Navigates forward through settings in the menus.
OK button: Selects the current menu or setting.
Right arrow button: Navigates in reverse through settings in the menus.
Understand the device parts 11
Chapter 1
(continued)
Label Name and Description
7 Setup: Presents the Setup menu for generating reports and other maintenance settings, and
8 Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the
9
10
11
12
13
14
15 Power: Turns the device on or off. The Power button is lit when the device is on. The light
16
17
18
for accessing the Help menu. The topic that you select from the Help menu opens a help
window on your computer screen.
function selected.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer
must be turned on and you must be logged on, and the software must be installed and
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed
and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available when you turn
on the computer.
Cancel: Stops a job, exits a menu, or exits settings.
Scan function indicator
PC Copy Color function indicator
PC Copy B&W function indicator
Fax Color function indicator
Fax B&W function indicator
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
Low ink indicator
Original loaded indicator
Paper jam indicator
12 Get started
Device control panel buttons and lights
Figure 1-1 Model J4660 device control panel
Figure 1-2 Model J4680 device control panel
Label Name and Description
1
2 Attention light: Indicates an error condition.
3
4
5
6
7 Setup: Presents the Setup menu for generating reports and other maintenance settings, and
8 Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the
Keypad: Enters values.
Back button: Reverts back to its previous setting or upper level menu.
Left arrow button: Navigates forward through settings in the menus.
OK button: Selects the current menu or setting.
Right arrow button: Navigates in reverse through settings in the menus.
for accessing the Help menu. The topic that you select from the Help menu opens a help
window on your computer screen.
function selected.
Understand the device parts 13
Chapter 1
(continued)
Label Name and Description
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer
must be turned on and you must be logged on, and the software must be installed and
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed
and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available when you turn
on the computer.
9
10
11
12
13
14
15 Power: Turns the device on or off. The Power button is lit when the device is on. The light
16
17 Speed dial button (model J4660): Selects the first entry in the list of programmed speed
18 Wireless button (model J4680): Turns the 802.11g wireless feature on or off. The button is
19
20
21
Cancel: Stops a job, exits a menu, or exits settings.
Scan function indicator
PC Copy Color function indicator
PC Copy B&W function indicator
Fax Color function indicator
Fax B&W function indicator
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
Redial button (model J4660): Displays the last number dialed.
dial entries.
lit when the wireless feature is on.
Low ink indicator
Original loaded indicator
Paper jam indicator
Connection information
Description Recommended
USB connection
Printer sharing
14 Get started
number of connected
computers for best
performance
One computer
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
Up to five computers.
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
Supported software
features
All features are
supported.
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
Setup instructions
Follow the setup poster
guide for detailed
instructions.
Follow the instructions
in
Share the device on a
locally shared network.
(continued)
Description Recommended
number of connected
computers for best
performance
802.11 wireless (HP
Officejet J4680 only)
Up to five computers
connected to the device
using a hub or router.
Supported software
features
All features are
supported, including
Webscan.
Setup instructions
Follow the instructions
Set up the device for
in
wireless communication
(HP Officejet J4680 only).
Understand the device parts 15
2 Use the device
This section contains the following topics:
•
Use device control panel menus
Device control-panel message types
•
Change device settings
•
Use the HP Solution Center (Windows)
•
Use the HP photo and imaging software
•
Load originals
•
Select print media
•
•
Load media
Print on special and custom-sized media
•
Print borderless
•
Set up speed-dial entries
•
Use device control panel menus
The following sections provide a quick reference to top-level menus that appear on the
control-panel display. To display a menu, press the menu button for the function you
want to use.
• Scan menu: Presents a list of destinations. Some destinations require the HP
Photosmart Software to be loaded.
• Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax
menu. Menu options include:
◦ Modifying resolution
◦ Lightening/darkening
◦ Sending delayed faxes
◦ Setting up new defaults
Device control-panel message types
This section contains the following topics:
•
Status messages
•
Warning messages
Error messages
•
Critical error messages
•
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the date and time appear if the device is turned on.
16 Use the device
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is Low On Ink.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a
blinking red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the
device, and then turn it on again. In most situations, this action solves the problem. If
the message persists, your device might need service.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can
be cleared by pressing the Power button to turn off the device, and then turning it on
again. If a critical error persists, service is required. For more information, see
and warranty.
Change device settings
You can change the device settings from these places:
• From the device control panel.
• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For
more information, see
Use the HP photo and imaging software.
Support
NOTE: When you are configuring settings in HP Solution Center or in the HP
Device Manager, you cannot see the settings that have been configured from the
device control panel.
To change settings from the device control panel
1. At the device control panel, press the left or right arrow keys to navigate to the
function you are using (for example, Fax). Press OK to select that function.
2. To reach the option that you want to change, use one of the following methods:
• Press a control-panel button, and then use the left or right arrow keys to adjust
the value.
• Select the option from the menu on the control-panel display.
3. Select the value that you want, and then press OK.
To change settings from the HP Solution Center (Windows)
▲ See
Use the HP photo and imaging software.
Change device settings
17
Chapter 2
To change settings from the HP photo and imaging software (Mac OS)
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click an item that you want to change.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the
HP Photosmart Software. Use the HP Solution Center to change print settings, order
supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall the HP Photosmart Software, and then reinstall the
software. For more information, see the onscreen Help that came with the device.
For information about opening the HP Solution Center, see
imaging software.
Use the HP photo and
Use the HP photo and imaging software
You can use the HP photo and imaging software to access many features that are not
available from the device control panel.
The software is installed on your computer during setup. For further information, see
the setup documentation that came with your device.
Access to the HP photo and imaging software differs by operating system (OS). For
example, if you have a Windows computer, the HP photo and imaging software entry
point is the HP Photosmart Software window. If you have a Macintosh computer, the
HP photo and imaging software entry point is the HP Photosmart Studio window.
18 Use the device
Regardless, the entry point serves as the launching pad for the HP photo and imaging
software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
• On the Windows desktop, double-click the HP Photosmart Software icon.
• In the system tray at the far right of the Windows taskbar, double-click the HP
Digital Imaging Monitor icon.
• On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Photosmart Software.
2. If you have more than one HP device installed, select the tab with your product's
name.
NOTE: On a Windows computer, the features available in the HP Photosmart
Software vary depending on the devices you have installed. The software is
customized to show icons that are associated with the selected device. If the
selected device is not equipped with a particular feature, then the icon for that
feature does not appear in the software.
TIP: If the HP Photosmart Software on your computer does not contain any
icons, an error might have occurred during the software installation. To correct
this, use the Control Panel in Windows to completely uninstall the
HP Photosmart Software; then reinstall the software. For more information, see
the setup poster that came with your device.
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select your device from the Device drop-down menu.
From here, you can scan, import documents, and perform maintenance
procedures such as checking the ink levels for the ink cartridges.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Load originals
You can load an original for a copy or a scan job on the scanner glass.
•
Load an original on the scanner glass
Load an original in the automatic document feeder (ADF)
•
Load originals 19
Chapter 2
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Load an original on the scanner glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features will not work correctly if the glass and lid
backing are not clean. For more information, see
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print side down in the right front corner of the glass.
Clean the device.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
3. Close the lid.
20 Use the device
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size
document by placing it in the document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed
using the ADF. Some features do not work when you load your originals in the
ADF. You must load your originals on the glass.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
The document feeder tray holds a maximum of 50 sheets of plain paper.
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Place the
pages so that the top edge of the document goes in first. Slide the media into the
automatic document feeder until you hear a beep or see a message on the display
indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the device.
Load originals 21
Chapter 2
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
media.
•
Tips for selecting and using print media
Understand specifications for supported media
•
Set minimum margins
•
Tips for selecting and using print media
For the best results, observe the following guidelines.
• Always use media that conforms to the device specifications. For more
information, see
• Load only one type of media at a time into a tray.
• Load media print-side down and aligned against the right and back edges of the
tray. For more information, see
• Do not overload the trays. For more information, see
supported media.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
Understand specifications for supported media.
www.hp.com for more information about HP
Load media.
Understand specifications for
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up.
Photo media
• Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
22 Use the device
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the main tray.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
Understand supported sizes
•
•
Understand supported media types and weights
Understand supported sizes
Media size Main tray
Standard media sizes
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)
B5 (182 x 257 mm; 7.17 x 10.12 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)
Ofuku hagaki
Borderless B7 ISO
Select print media
23
Chapter 2
(continued)
Media size Main tray
Borderless hagaki (100 x 148 mm)
Borderless (10 x 15 cm, tab)
Borderless (4 x 6 inches, tab)
Borderless (4 x 6 inches, tab)
Borderless (10 x 20 cm, tab)
Borderless (4 x 8 inches, tab)
Borderless HV
Borderless A6
Borderless cabinet
Borderless 2L (same dimension as 5 x 7 inches)
Borderless (13 x 18 cm), same dimension as 5 x 7 inches
Borderless (8.5 x 11 inches)
B7 ISO
10 x 15 cm (tab)
4 x 6 inches (tab)
10 x 20 cm (tab)
4 x 8 inches (tab)
HV
Cabinet
2L (same dimension as 5 x 7 inches)
13 x 18 cm (same dimension as 5 x 7 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)
Card Envelope (111 x 152 mm; 4.4 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)
24 Use the device
(continued)
Media size Main tray
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)
Photo media
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
Borderless photo media (102 x 152 mm; 4 x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11 inches)
Borderless photo media (10 x 15 cm)
Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)
Other media
Custom-sized media between between 76.20 to 210.06 mm wide and
101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches
long)
Panorama (4 x 12 inches)
Borderless panorama (4 x 12 inches)
Select print media
25
Chapter 2
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
Tray Type Weight Capacity
Main tray Paper
Transparencies Up to 70 sheets
Photo media
Labels Up to 100 sheets
Envelopes
Cards
Main tray
All supported media Up to 100 sheets of
60 to 105 g/m
(16 to 28 lb bond)
280 g/m
(75 lb bond)
75 to 90 g/m
(20 to 24 lb bond
envelope)
Up to 200 g/m
(110 lb index)
2
Up to 100 sheets of
plain paper
(25 mm or 1 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
2
Up to 80 cards
plain paper (text
printing)
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
26 Use the device
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