HP OB2000 HD Service Manual

HP OmniBook Hardware Diagnostics

User’s Guide

Notice

This manual and any examples contained herein are provided “as isas is” and are subject to change without notice. Hewlett-Packard Company makes no warranty ofHewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.

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© Copyright Hewlett-Packard Company 1998. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.

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Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.

Edition History

Edition 1 ............................................ June 1998

Contents

Who Should Read This Book ............................ v

What is OmniBook Hardware Diagnostics?................... v

Overview of OmniBook Hardware Diagnostics ................ v

Compatibility ....................................... vi

Where to Get the Diagnostics Software...................... vi

1. Starting OmniBook Hardware Diagnostics ................... 1-1

Installing and Setting Up OmniBook Hardware Diagnostics ......... 1-2

Downloading the Latest Version from the Web ................ 1-2

Creating the Hardware Diagnostics Floppy Diskette Locally ....... 1-3

Updating the Hardware Diagnostics Files

(For Network Administrators) ............................ 1-4

Before Running OmniBook Hardware Diagnostics ............... 1-5

Starting OmniBook Hardware Diagnostics ..................... 1-6

The Welcome Screen.................................... 1-7

2. Hardware Detection .................................... 2-1

Overview of Hardware Detection ........................... 2-2

During Hardware Detection ............................. 2-3

Hardware Detection Results ............................. 2-4

What is Detected....................................... 2-5

If a PC Component is Not Detected .......................... 2-6

3. Basic System Test ...................................... 3-1

Overview of the Basic System Test........................... 3-2

How to Run the Basic System Test ........................... 3-2

Test Result: PASS....................................... 3-3

Test Result: FAIL ....................................... 3-5

What is Tested ........................................ 3-7

4. Advanced System Tests.................................. 4-1

Overview of the Advanced System Tests....................... 4-2

How to Enter the Advanced System Tests ...................... 4-2

Help on Advanced Tests ................................. 4-3

How to Run an Advanced System Test ........................ 4-4

Batch Tests........................................... 4-6

What to do if a Test Fails ................................. 4-7

iii

5. The Support Ticket ..................................... 5-1

What is the Support Ticket? ............................... 5-2

Creating a Support Ticket ................................. 5-2

Adding Comments to the Support Ticket ...................... 5-3

6. Hewlett-Packard Support and Information Services ............ 6-1

Your HP Authorized Reseller .............................. 6-2

Hewlett-Packard Information Services ........................ 6-3

HP OmniBook World Wide Web .......................... 6-3

HP PC & Peripheral Self-Help and Direct-Help Tools ............ 6-3

Who Should Read This Book

This manual is for anyone who wants to:

• Diagnose hardware problems on an OmniBook notebook PC

• Understand the purpose of OmniBook Hardware Diagnostics

• Learn how to use OmniBook Hardware Diagnostics

• Know what to do when a test fails

• Provide HP-dedicated Support Agents with more information for solving

problems quickly and effectively

• Find out where to get more information and support.

What is OmniBook Hardware Diagnostics?

The first step in solving a problem with a PC is diagnosis.

HP’s OmniBook Hardware Diagnostics (DiagTools) helps you diagnose hardwarerelated problems on an OmniBook PC. It is a series of tools designed to help you to:

• Verify the correct functioning of an OmniBook PC

• Diagnose hardware-related problems

• Prevent unneeded repair

• Provide precise information to HP-dedicated Support Agents so that they can

solve any problem quickly and effectively.

OmniBook Hardware Diagnostics is not a repair tool.

Overview of OmniBook Hardware Diagnostics

The OmniBook Hardware Diagnostics utility has four parts:

• Hardware Detection, which automatically detects the complete hardware

configuration of an OmniBook PC. Hardware detection is described in chapter 2.

• The Basic Tests, which determine the correct functioning of the PC as a whole.

The basic test phase is described in chapter 3.

• The Advanced Tests. These provide complete, in-depth testing and diagnosis of

the PC’s individual components. The advanced test phase is described in chapter 4.

• The Support Ticket, which is a complete record of the test results and the PC’s

configuration. The support ticket can be used to communicate the test results to your local or HP-dedicated Support Agent. This is described in chapter 5.

Compatibility

OmniBook Hardware Diagnostics can run on the following HP OmniBook PCs:

• All OmniBook PCs released after June, 1998.

• OmniBook 800.

• OmniBook 2000.

• OmniBook 5500.

• OmniBook 5700.

• OmniBook 3000.

• OmniBook 2100.

• OmniBook 3100.

• OmniBook 4100.

• OmniBook 7100.

• OmniBook Sojourn.

You should verify you use the correct version of OmniBook Hardware Diagnostics for the OmniBook you are testing.

Where to Get the Diagnostics Software

Note

Always use the latest version of OmniBook Hardware Diagnostics.

You should verify you use the correct version of OmniBook Hardware Diagnostics for the OmniBook you are testing.

You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook

For more information about the OmniBook web site and for information about HP Electronic Information Services, refer to page 6-3.

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

For OmniBook users, as well as network administrators, you must create an OmniBook Hardware Diagnostics floppy diskette before you can use OmniBook Hardware Diagnostics. Use one of the following methods:

• For any compatible OmniBook PC, you can create the OmniBook Hardware

Diagnostics floppy diskette from a file downloaded from the World Wide Web.

• For OmniBook PCs introduced after October 1997, you can create the

OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard disk, or from the Recovery CD.

Note

OmniBook Hardware Diagnostics must not be run directly from your operating system. OmniBook Hardware Diagnostics will function correctly only under the DOS operating system and once the correct drivers have been loaded.

Downloading the Latest Version from the Web

You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook.

For more information about the HP OmniBook website and for information about HP Electronic Information Services, refer to page 6-3.

There are two files available for downloading:

• The OmniBook Hardware Diagnostics utility. A compressed file (with the

extension .EXE) which contains all the files necessary for running OmniBook Hardware Diagnostics.

• The User’s Guide for OmniBook Hardware Diagnostics – the document you are

reading. It is a PDF file which can be viewed and printed using Adobe’s Acrobat Reader. (The Adobe Acrobat Reader can be downloaded free of charge from HP’s World Wide Web site.)

1-2

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

Once you have downloaded the Hardware Diagnostics file, follow these steps:

1. Extract the files by running the downloaded .EXE file. To do this in Windows, double-click the file.

2. Open the README file and read the installation instructions. To open this file in Windows, double-click it.

Creating the OmniBook Hardware Diagnostics Floppy Diskette Locally

For an OmniBook PC introduced after October 1997, you can create the OmniBook Hardware Diagnostics floppy diskette locally. After inserting a formatted floppy diskette in the floppy drive, do one of the following to create an OmniBook Hardware Diagnostics floppy diskette:

• On an OmniBook with a factory software installation, run diaginstdiaginst from the

\Dmi\Hpdiags directory on the hard disk. To do this in Windows, double-click the file. –or– For an OmniBook with TopTools installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette.

• On any computer with a CD-ROM drive, run diaginstdiaginst from the

\Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the Recovery CD that came with the OmniBook PC. To do this in Windows, doubleclick the file.

1-3

Starting OmniBook Hardware Diagnostics

Installing and Setting Up OmniBook Hardware Diagnostics

Updating the Hardware Diagnostics Files (For Network Administrators)

To know if you have TopTools in Windows 95 or Windows NT 4.0, click the Start button and look for HP DMI in the Programs menu.

If you are a network administrator, you can update the Hardware Diagnostics files on remote client PCs.

Using TopTools Ver. 2.5 Management Console

To update the Diagnostics files on remote PCs, select the DiagTools page of TopTools, click the Update button, and follow the instructions.

Using TopTools for Desktops Device Manager Ver.3.0

To update the Diagnostics files on remote PCs, open the TopTools for Desktops Device Manager in Internet Explorer (version 4.01 or above). Right-click on Devices>Device Types, and select Personal Computers in the window that appears. Use shift-click or control-click to select the DMI 2.x compliant PCs you want to update and right-click. Select Distribute Diagnostics from the menu that appears and follow the onscreen instructions.

For more information about using TopTools, refer to the TopTools online help in the Help menu and to HP’s Web site at http://www.hp.com.

1-4

Starting OmniBook Hardware Diagnostics

Before Running OmniBook Hardware Diagnostics

Before you run the Hardware Diagnostics, consider whether you need to make any changes in the HP BIOS Setup program (sometimes called SCU). Hardware devices that are disabled in Setup can not be tested by the Hardware Diagnostics.

• If you want to test the current hardware configuration, do not change any

settings in the Setup program.

• If you want to perform a more complete test, you can run the Setup program

and enable devices that you want to test.

More Information About the PC’s Setup Program

Setup is an integrated (ROM-based) program that displays the PC’s configuration and allows you to change the configuration parameters.

Setup changes system behavior by modifying the power-on initialization parameters. Setting incorrect values may cause the PC to fail at start-up. If this occurs, enter the Setup program and use the Restore Defaults command to restore the Setup default values, allowing the PC to recover.

To enter the PC’s Setup program, restart the PC and press F2 when the HP logo screen (or the Summary screen) appears.

1-5

Starting OmniBook Hardware Diagnostics

Once you have created the diskette, you can start the Hardware Diagnostics. To do this:

1. Insert the diskette into the flexible disk drive.

2. Quit all applications, shut down the operating system, and restart your PC. To do this in Windows 95 or Windows NT 4.0, click the Start button then select Shut Down – Restart PC.

3. The PC will then start from the diskette. After loading the system files, it will decompress the necessary files. Then OmniBook Hardware Diagnostics will start automatically, displaying the Welcome screen (refer to page 1-7).

If There is a Problem

You may experience one of the following problems:

PC does not boot (start) from the diskette.

This happens when the PC ignores the diskette and starts from the hard disk drive as normal, running your operating system. The problem could be:

• The BIOS Setup program of your PC may not be correctly configured. Ensure

that the option to start from the flexible disk is enabled and that it is the first boot device. (Refer to “More Information About the PC’s Setup Program” on page 1-5.)

• There may be problem with the flexible disk drive or the internal cable

connections. Contact your local or HP-dedicated Support Agent.

A message such as “Non-System disk or disk error. Replace and press any key when ready” appears when the PC starts.

This means that the PC cannot find the system files on the diskette. The problem could be:

• The diskette may be damaged or corrupted. Select another diskette and create

another Hardware Diagnostics diskette (refer to page 1-2).

1-6

Starting OmniBook Hardware Diagnostics

The Welcome Screen

When you start the Hardware Diagnostics utility, you will see the following screen:

Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the execution of the basic system test which takes several minutes. In general, the progression of each test is displayed on the screen.

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