HP Pavilion ze4900 Notebook PC
HP Compaq nx9040, nx9030,
and
nx9020 Notebook PC
Compaq Presario 2200 Series Notebook
Document Part Number: 371025-001
August 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of
other countries.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Intel Corporation or its subsidiaries in the United States and
Maintenance and Service Guide
HP Pavilion ze4900 Notebook PC
HP Compaq nx9040, nx9030, and nx9020 Notebook PC
Compaq Presario 2200 Series Notebook
First Edition August 2004
Document Part Number: 371025-001
The HP Pavilion ze4900 Notebook PC 1, HP Compaq nx9040,
nx9030, and nx9020 Notebook PCs 2, and Compaq Presario
2200 Series Notebook PCs 3 offer advanced modularity,
Intel®
Mobile Pentium® M and Celeron® M processors, and
extensive multimedia support.
HP Pavilion ze4900, HP Compaq nx9040, nx9030, nx9020,
and
Compaq Presario 2200
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook model information is shown in Tables 1-1 and 1-2.
The long model name appears only on the bottom of
✎
HP Compaq nx9000 Notebook PCs.
Table 1-1
Model Naming Conventions
Key
Hnx9040UP735X560YCc51Pa
12345678910
KeyDescriptionOptions
1Brand/series designatorH = HP Compaq nx9040, x9030,
or
nx9020
2Graphics memoryU = UMA
3Processor brand
and speed
4Display type/
size/resolution
5Hard drive size60 = 60 GB
6Optical drive designatorC = CD-ROM Drive
P735 = Intel Pentium M 735 1.7 GHz
P725 = Intel Pentium M 725 1.6 GHz
P715 = Intel Pentium M 715 1.5 GHz
C330 = Intel Celeron M 330 1.4 GHz
C320 = Intel Celeron M 320 1.3 GHz
X = XGA
(1024 × 768)
40 = 40 GB
D = DVD-ROM
Drive
5 = 15.0 inch
4 = 14.1 inch
30 = 30 GB
W = DVD/
CD-RW Combo
Drive
Y = DVD+R/
RW and
CD-RW Combo
Drive
1–2Maintenance and Service Guide
Table 1-1
Product Description
Model Naming Conventions
(Continued)
KeyDescriptionOptions
7Integrated
communication/ wireless
device
8RAM51 = 512 MB25 = 256 MB
9Operating systemH = Microsoft® Windows® XP Home
10Warrantya = 1 year on parts and labor
C = modem +
FE NIC
P = Microsoft Windows XP Pro
c = 802.11g
(Intel)
g = 802.11g
(includes
802.11b
and g)
N = none
Maintenance and Service Guide1–3
Product Description
Table 1 -2
HP Compaq nx9040, nx9030, and nx9020
All HP Compaq nx9000 models feature:
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9040UP735X560WCg51Pa
JapanPK342PA ABJ
Hnx9040UP735X540WCc51Pa
Asia PacificPK345PA UUF
Hnx9040UP735X440DCc25Pa
People’s
Republic
of
China
Hnx9040UP725X540YCc51Pa
AustraliaPK150PA ABG
Hnx9040UP725X540WCc25Pa
Asia PacificPK344PA UUFThailandPK350PA AKL
Hnx9040UP725X440WCc25Pa
Ta i wa nPK349PA AB0
All HP Compaq nx9000 models feature:
PK163PA AB2
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9040UP725X440WCN25Ha
People’s
Republic of
China
Hnx9040UP725X440DCc25Pa
People’s
Republic of
China
1–4Maintenance and Service Guide
PK165PA AB2
PK160PA AB2Ta i wa nPK159PA AB0
Table 1 -2
Product Description
HP Compaq nx9040, nx9030, and nx9020
Hnx9040UP725X440DCN25Ha
People’s
Republic
of
China
Hnx9040UP725X430WCg25Pa
Asia PacificPK346PA UUF
Hnx9040UP725X430WCc25Pa
Asia PacificPK343PA UUF
Hnx9040UP725X430WCN25Pa
JapanPK169PA ABJ
Hnx9040UP715X540WCc25Pa
Asia PacificPK151PA UUFThailandPK168PA AKL
Hnx9040UP715X440WCN25Ha
People’s
Republic
of China
Hnx9040UP715X440DCc25Pa
Ta i wa nPK348PA AB0Ta i wa nPK347PA AB0
All HP Compaq nx9000 models feature:
PK164PA AB2
PK162PA AB2
(Continued)
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9040UP715X440DCN25Ha
People’s
Republic
of China
Hnx9040UP715X430WCg25Pa
Asia PacificPK152PA UUF
Maintenance and Service Guide1–5
PK161PA AB2
Product Description
Table 1 -2
HP Compaq nx9040, nx9030, and nx9020
Hnx9040UP715X430CCc25Pa
Asia PacificPK153PA UUF
Hnx9040UP715X430CCN25Pa
JapanPK156PA ABJ
Hnx9040UC330X540CCN25Pa
AustraliaPK149PA ABG
Hnx9040UC320X440WCc25Ha
People’s
Republic
of
China
Hnx9040UC320X440DCc25Ha
People’s
Republic
of
China
Hnx9040UC320X440DCc25Pa
JapanPK158PA ABJ
Hnx9040UC320X430WCN25Ha
JapanPK157PA ABJ
All HP Compaq nx9000 models feature:
PK167PA AB2
PK166PA AB2
(Continued)
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9040UC320X430WCN25Pa
Asia PacificPK154PA UUFJapanPK155PA ABJ
Hnx9040UC320X430DCc25Pa
French CanadaPH854AA ABC
1–6Maintenance and Service Guide
Table 1 -2
Product Description
HP Compaq nx9040, nx9030, and nx9020
Hnx9030UP735X540YCc51Pa
France
Iceland
Sweden/Finland
Hnx9030UP725X540YCc51Ha
Belgium
Europe
Italy
Slovenia
Hnx9030UP725X540WCc51Pa
IcelandPG574EA A2MSweden/FinlandPG574ET AK8
Hnx9030UP725X540WCc25Ha
Saudi Arabia
Slovenia
Hnx9030UP725X540WCc25Pa
France
Greece
Israel
Hnx9030UP715X540WCc51Pa
French CanadaPG523UA ABCUnited StatesPG523UA ABA
PG575ET ABF
PG575ET A2M
PG575ET AK8
PG572ET AB4
PG572EA ABB
PG572ET ABZ
PG572EA AKN
PG570EA ABV
PG570EA AKN
PG573EA ABF
PG573EA B1A
PG573EA ABT
Switzerland
United Kingdom
Spain
Switzerland
Tu r ke y
South AfricaPG570EA ACQ
Saudi Arabia
South Africa
(Continued)
PG575ET UUZ
PG575ET ABU
PG572ET ABE
PG572ET UUZ
PG572EA AB8
PG573EA ABV
PG573EA ACQ
and
PH855AA ABA
Maintenance and Service Guide1–7
Product Description
Table 1 -2
HP Compaq nx9040, nx9030, and nx9020
All HP Compaq nx9000 models feature:
(Continued)
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9030UP715X540WCc25Ha
Czech Republic
Denmark
Europe
Hungary
Iceland
Israel
Italy
The Netherlands
Hnx9030UP715X540WCc25Pa
Belgium
Czech Republic
Europe
France
French Canada
Greece
Germany
Hungary
Israel
Poland
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Tu r ke y
Poland
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Tu r ke y
United Kingdom
United States
PG569EA AKD
PG569EA ACB
PG569ET ACB
PG569EA ABV
PG569EA AKR
PG569EA AKN
PG569ET ABE
PG569EA AB8
PG571EA AKD
PG571EA ACB
PG571ET ACB
PG571EA ABV
PG571EA AKR
PG571EA AKN
PG571EA AB8
PG571ET ABU
PG526UA ABA
Hnx9030UC320X430DCc25Pa
United StatesPH854AA ABA
1–8Maintenance and Service Guide
Table 1 -2
Product Description
HP Compaq nx9040, nx9030, and nx9020
All HP Compaq nx9000 models feature:
(Continued)
■ TouchPad pointing device
■ 6-cell lithium ion (Li-Ion) battery pack
Hnx9020UC320X530WCN25Ha
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Israel
Italy
The Netherlands
Hnx9020UC320X530DCN25Pa
Czech Republic
Europe
France
Greece
Hungary
Poland
PG568ET UUG
PG568EA AKB
PG568ET ABY
PG568EA ABB
PG568EA ABF
PG568EA ABD
PG568ET B1A
PG568EA AKC
PG568EA ABT
PG568ET ABZ
PG568ET ABH
PG567EA AKB
PG567EA ABB
PG567ET ABF
PG567EA B1A
PG567EA AKC
PG567EA AKD
Poland
Portugal
Russia
Russia
Saudi Arabia
Slovakia
Slovenia
Sweden/Finland
Switzerland
Tu r ke y
Russia
Russia
South Africa
Slovakia
Sweden/Finland
PG568EA AKD
PG568ET AB9
PG568EA ACB
PG568ET ACB
PG568EA ABV
PG568EA AKR
PG568EA AKN
PG568ET AK8
PG568ET UUZ
PG568EA AB8
PG567EA ACB
PG567ET ACB
PG567EA ACQ
PG567EA AKR
PG567ET AK8
Maintenance and Service Guide1–9
Product Description
1.2Features
■ The following processors are available, varying by
notebook
❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz front
❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏ Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
❏ Intel Pentium M 705 TJ85 (1.6- and 1.5-GHz) with
❏ Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
❏ Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB
❏ Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
■ 15.0- or 14.1-inch XGA (1024 × 768) TFT display with
over
model:
bus (FSB)
side
400-MHz FSB; operate at a lower temperature than
processors
other
16.7 million colors, varying by notebook model
■ 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■ Diskette drive (HP Compaq nx9040 notebook model only)
■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB or 1.0 GB, varying by notebook model
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
1–10Maintenance and Service Guide
Product Description
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device with on button and dedicated
two-way scroll region
■ Integrated 10/100 BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (select models only)
■ Support for 1 or 2 Type II PC Card slots, with support
both 32-bit (CardBus) and 16-bit PC Cards
for
Compaq nx9040 notebook models only)
(HP
■ Support for 2 or 2 Type I PC Card slots, with support for both
32-bit (CardBus) and 16-bit PC Cards (all notebook
models
except HP Compaq nx9040)
■ External 65-watt AC adapter with 3-wire power cord
■ 6-cell or 8-cell Li-Ion battery pack
■ Altec Lansing stereo speakers with volume up and
buttons (HP Pavilion ze4900 models only)
down
Maintenance and Service Guide1–11
Product Description
■ Support for the following optical drives:
❏ 24X Max DVD+RW/R and CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ 24X Max CD-ROM Drive (HP Compaq nx9040,
❏ 24X Max DVD/CD-RW Combo Drive
■ Connectors:
❏ External monitor
❏ 2 Universal Serial Bus (USB) v. 2.0
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Power
❏ IEEE 1394 digital (select models only)
Compaq nx9040 and nx9030 select models only)
(HP
nx9030,
and nx9020 select models only)
❏ S-Video (select models only)
❏ Infrared (select HP Compaq nx9040 notebooks only)
❏ Parallel (select HP Compaq nx9040 notebooks only)
❏ Serial (select HP Compaq nx9040 notebooks only)
1–12Maintenance and Service Guide
1.3 Resetting the Notebook
Occasionally, the Windows operating system or the notebook
might stop responding, so that you cannot turn the notebook off.
If this happens, try the following in the order listed:
■ Press the power button to restart.
■ If possible, shut down Windows by pressing ctrl+alt+del,
and then selecting Shut Down > Restart.
■ Press and hold the power button for about 4 seconds until
display shuts down. Then press the power button again
the
restart.
to
■ Use a ballpoint pen or a straightened paper clip to press
reset button on the bottom of the notebook.
the
Product Description
Resetting the Notebook
To boot from a CD, insert a bootable CD (such as a Recovery
✎
disc) into the optical drive, and then restart. Press
HP logo appears, and then select the optical drive as the
the
temporary boot device.
Maintenance and Service Guide1–13
esc when
Product Description
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
supports the following power management features:
compliance
1–14Maintenance and Service Guide
1.5 External Components
The external components on the front and right side of the
HP
Pavilion ze4900 notebook are shown below and described
in
Table 1-3.
Product Description
Front and Right-Side Components - HP Pavilion ze4900
Maintenance and Service Guide1–15
Product Description
Tabl e 1-3
Front and Right-Side Components
HP Pavilion ze4900
ItemComponentFunction
1Display release latchOpens the notebook.
2Antennae (2)Send and receive wireless device signals.
3Optical driveSupports an optical disc.
4Battery bayHolds a battery pack.
5Wireless button light
(select models only)
6Wireless button
(select models only)
7Battery light
The antennae are not visible from the
outside of the notebook. For optimal
transmission, keep the areas immediately
around the antennae free from obstructions.
On: An integrated wireless device is
hardware enabled.
Enables/disables an internal
wireless device.
■ Amber: The battery pack is charging.
■ Green: The battery pack is fully
charged.
■ Off: The battery pack is discharging
not inserted.
or
8IDE (Integrated Drive
Electronics) drive light
■ On or blinking: The internal hard drive
an optical drive is being accessed.
or
9Hard drive bayHolds the internal hard drive.
10Power/standby light
■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
1–16Maintenance and Service Guide
Product Description
The external components on the front and right side of the
HP
Compaq nx9040, nx9030, nx9020, and Compaq Presario
2200 notebooks are shown below and described in Table
Front and Right-Side Components - HP Compaq nx9040,
nx9030,
nx9020, and Compaq Presario 2200
1-4.
Maintenance and Service Guide1–17
Product Description
Tabl e 1-4
Front and Right-Side Components
HP Compaq nx9040, nx9030, nx9020,
and Compaq Presario 2200
ItemComponentFunction
1Display release latchOpens the notebook.
2Antennae (2)Send and receive wireless device signals.
The antennae are not visible from the
outside of the notebook. For optimal
transmission, keep the areas immediately
around the antennae free from obstructions.
3Optical driveSupports an optical disc.
4Battery bayHolds a battery pack.
5Wireless button lightOn: An integrated wireless device
6Wireless buttonEnables/disables an internal wireless
7Infrared port (select
HP
Compaq nx9040
is hardware enabled.
device.
Links the notebook and an optional remote.
notebooks only)
8Battery light
9IDE (Integrated Drive
Electronics) drive light
10Hard drive bayHolds the internal hard drive.
11Power/standby light
1–18Maintenance and Service Guide
■ Amber: The battery pack is charging.
■ Green: The battery pack is fully
charged.
■ Off: The battery pack is discharging
not inserted.
or
■ On or blinking: The internal hard drive
or an optical drive is being accessed.
■ On: Notebook is turned on.
■ Blinking: Notebook is in Standby.
■ Off: Notebook is off.
Product Description
The external components on the rear and left side of the
HP
Pavilion ze4900, HP Compaq nx9030, nx9020,
and
Compaq Presario 2200 notebooks are shown below
and
described in Table 1-5.
Rear and Left-Side Components - HP Pavilion ze4900,
HP
Compaq nx9030, nx9020, and Compaq Presario 2200
Tabl e 1-5
Rear and Left-Side Components
HP Pavilion ze4900, HP Compaq nx9030, nx9020,
and Compaq Presario 2200
ItemComponentFunction
1Power connectorConnects an AC adapter cable.
2USB connectors (2)Connect an optional USB device.
3RJ-45 (network) jackConnects an optional network cable.
4S-Video jack
models only)
(select
Maintenance and Service Guide1–19
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Product Description
HP Pavilion ze4900, HP Compaq nx9030, nx9020,
Tabl e 1-5
Rear and Left-Side Components
and Compaq Presario 2200
(Continued)
ItemComponentFunction
5External monitor portConnects an optional VGA external monitor
or projector.
6Exhaust vents (2)Provide airflow to cool internal components.
To prevent overheating, do not obstruct
Ä
vents. Do not allow a hard surface, such
as a printer, or a soft surface, such as
pillows, thick rugs or
airflow.
7Security cable slotAttaches an optional security cable to the
8RJ-11 (modem) jackConnects the modem cable.
9PC Card slot(s)
10PC Card eject button(s)
111394 port
12Audio-in
13Audio-out
14Volume up buttonIncreases system volume.
15Volume down buttonDecreases system volume.
16Volume mute button
(1 or 2)
(1 or 2)
(select models only)
(microphone)
(headphone)
Mute light
jack
jack
notebook.
Support an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Eject an optional PC Card from the PC Card
slot.
Connects an optional 1394a device such
as a scanner, a digital camera, or a digital
camcorder.
Connects an optional monaural (single
sound channel) microphone.
Connect optional headphones or powered
stereo speakers. Also connect the audio
function of an audio/video device such as
a
television or VCR.
Mutes or restores volume.
On: Volume is muted.
clothing, to block
1–20Maintenance and Service Guide
Product Description
The external components on the rear and left side of the
Compaq nx9040 notebook are shown below and described
HP
Table 1-6.
in
Rear and Left-Side Components - HP Compaq nx9040
Tabl e 1-6
Rear and Left-Side Components
HP Compaq nx9040
ItemComponentFunction
1Power connectorConnects an AC adapter cable.
2USB connectors (2)Connect optional USB devices.
3RJ-45 (network) jackConnects an optional network cable.
4S-Video jack Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
5Parallel portConnects an optional parallel device such as
a printer.
6Serial portConnects an optional serial device
as keyboard or mouse.
such
Maintenance and Service Guide1–21
Product Description
Tabl e 1-6
Rear and Left-Side Components
HP Compaq nx9040
(Continued)
ItemComponentFunction
7External monitor portConnects an optional VGA external monitor
or projector.
8Exhaust vents (2)Provide airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
clothing, to block airflow.
or
9Security cable slotAttaches an optional security cable to
10RJ-11 (modem) jackConnects the modem cable.
11PC Card slot(s)
(1 or 2)
12PC Card eject button(s)
(1 or 2)
131394 portConnects an optional 1394a device such
14Audio-in
(microphone) jack
15Audio-out
(headphone) jack
16Volume up buttonIncreases system volume.
17Volume down buttonDecreases system volume.
18Volume mute button
Mute light
19Diskette driveSupports a 3.5-inch diskette.
the notebook.
Support an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Eject an optional PC Card from the PC Card
slot.
as a scanner, a digital camera, or a digital
camcorder.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a
television or VCR.
Mutes or restores volume.
On: Volume is muted.
1–22Maintenance and Service Guide
Product Description
The notebook keyboard components on the HP Pavilion ze4900
notebook are shown below and described in Table 1-7.
Keyboard Components - HP Pavilion ze4900
Maintenance and Service Guide1–23
Product Description
Table 1-7
Keyboard Components
HP Pavilion ze4900
ItemComponentFunction
1num lock keyEnables numeric lock, turns on the
embedded numeric keypad, and turns
on
the num lock light.
2Keypad keys (15)In Windows, can be used like the keys
3Arrows keysMoves the cursor around the screen.
4Windows
applications
5Windows logo keyIn Windows, displays the Windows
6fnkeyCombines with other keys to perform
7caps lock keyEnables caps lock and turns on the caps
8f1 to f12 keys (12)Perform system and application tasks.
key
on an external numeric keypad.
In Windows, displays a shortcut menu
items beneath the pointer.
for
menu.
Start
system tasks. For example, pressing
fn+f7
decreases screen brightness.
lock light.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
1–24Maintenance and Service Guide
Product Description
The notebook keyboard components on the HP Compaq nx9040,
nx9030, nx9020, and Compaq Presario 2200 notebooks are
shown below and described in Table 1-8.
Keyboard Components - HP Compaq nx9040, nx9030,
nx9020,
and Compaq Presario 2200
Maintenance and Service Guide1–25
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