Page 1
Maintenance and Service
Guide
HP Compaq nx6330 Notebook PC
Document Part Number: 416281-001
July 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
Page 2
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Core are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor. AMD is a trademark of Advanced Micro Devices, Inc.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nx6330 Notebook PC
First Edition: July 2006
Document Part Number: 416281-001
Page 3
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–3
Computer Setup Menus. . . . . . . . . . . . . . . . . . . . . . . 2–4
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
Maintenance and Service Guide iii
Page 4
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.4 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–16
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–18
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
iv Maintenance and Service Guide
Page 5
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 5–13
5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.12 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.13 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.14 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–31
5.15 Mini Card WLAN Module . . . . . . . . . . . . . . . . . . 5–33
5.16 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.17 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.18 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.19 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
5.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48
5.21 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.22 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–55
Contents
Maintenance and Service Guide v
Page 6
Contents
6 Specifications
A Screw Listing
B Backup and Recovery
C Display Component Recycling
D Connector Pin Assignments
E Power Cord Set Requirements
Index
vi Maintenance and Service Guide
Page 7
Product Description
The HP Compaq nx6330 Notebook PC offers advanced
modularity, Intel® Core™ Duo processors, and extensive
multimedia support.
1
HP Compaq nx6330 Notebook PC
Maintenance and Service Guide 1–1
Page 8
Product Description
1.1 Features
■ The following processors are available, varying by computer
model:
■ Intel Core Duo T2700 (2.33-GHz)
■ Intel Core Duo T2600 (2.16-GHz)
■ Intel Core Duo T2500 (2.00-GHz)
■ Intel Core Duo T2400 (1.83-GHz)
■ Intel Core Duo T1400 (1.83-GHz)
■ Intel Core Duo T2300E (1.66-GHz)
■ Intel Core Duo T2300 (1.66-GHz)
■ Intel Core Duo T1300 (1.66-GHz)
■ 14.1-inch, WXGA+, TFT and 14.1-inch, WXGA,
TFT(1400 × 1050) with over 16.8 million colors, varying by
computer model
■ 100-, 80-, 60-, and 40-GB high-capacity hard drive, varying
by computer model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 667 or
533 MHz, expandable to 4.0 GB
■ The following operating systems are available, varying by
computer model:
❏ Microsoft® Windows® XP Professional
❏ Microsoft Windows XP Home
❏ FreeDOS
❏ Red Flag Linux
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device
■ Integrated 10 Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
1–2 Maintenance and Service Guide
Page 9
Product Description
■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g
or 802.11b/g Wireless LAN (WLAN) device
■ Support for one optional Type I, Type II, or Type III 32-bit
(CardBus) or 16-bit PC Card, varying by computer model
■ External 90-watt AC adapter with 3-wire power cord
■ 6-cell Li-Ion battery
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
❏ DVD-ROM drive
■ Connectors:
❏ Accessory battery
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Digital Media Slot
❏ Docking connector
❏ External monitor
❏ IEEE 1394
❏ Power
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Universal Serial Bus (USB) v. 2.0 (two or three, varying
by computer model)
Maintenance and Service Guide 1–3
Page 10
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow the steps below to reset the password. These steps also
clear CMOS.
The following steps will not clear an unknown password if the
✎
stringent security option has been enabled in the BIOS. If
stringent security is enabled, the system board must be replaced
to reset an unknown password. Refer to Section 5.22, “RTC
Battery,” for more information on replacing the system board.
Before replacing the system board, perform the steps below to
make sure stringent security has been properly enabled.
Enabling stringent security provides enhanced protection for the
power-on password and administrator password and other forms
of power-on authorization. Stringent security is enabled/disabled
by accessing the Password Options menu in the Computer Setup
utility. Refer to Section 2.1, “Computer Setup,” for more
information.
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information). Remove the real-time clock (RTC) battery
(refer to Section 5.22, “RTC Battery,” for more information
on removing and replacing the RTC battery).
2. Wait approximately 5 minutes.
3. Replace the RTC battery and reassemble the computer.
4. Connect AC power to the computer. Do not reinsert any
batteries at this time.
5. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
Page 11
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
Product Description
■ Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide 1–5
Page 12
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
Table 1 -1
Front Components
Item Component Function
1 Wireless light On: An integrated wireless device, such as
a wireless local area network (LAN) device
and/or a Bluetooth® device, is turned on.
2Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Blinking rapidly: An AC adapter with a
higher power rating should be
connected.
■ Off: The computer is off or in hibernation.
1–6 Maintenance and Service Guide
Page 13
Table 1 -1
Product Description
Front Components
Item Component Function
3 Battery light ■ Amber: A battery is charging.
■ Green: A battery is close to full charge
capacity.
■ Blinking amber: A battery that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low battery condition,
the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
plugged into an external power source,
the light stays off until the battery
reaches a low-battery condition.
4Drive light ■ Blinking: The hard drive or optical drive is
being accessed.
(Continued)
■ Amber: HP Mobile Data Protection has
temporarily parked the internal hard
drive.
5 Display release latch Opens the computer.
6 Digital Media Slot Supports Secure Digital (SD)
Memory Cards.
7 Stereo speakers (2) Produce computer sound.
Maintenance and Service Guide 1–7
Page 14
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-2.
Left-Side Components
1–8 Maintenance and Service Guide
Page 15
Product Description
Table 1 -2
Left-Side Components
Item Component Function
1 S-Video-out jack Connects an optional S-Video device such
as a television, VCR, camcorder, overhead
projector, or video capture card.
2 Exhaust vent Enables airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Use the computer
only on a hard, flat surface. Do not
allow another hard surface, such as
an adjoining optional printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
The computer fan starts up
✎
automatically to cool internal
components and prevent
overheating. It is normal for the
internal fan to cycle on and off during
routine operation.
3 USB ports (2) Connect an optional USB device.
4 PC Card slot Supports optional Typ e I , Typ e I I, o r Typ e I I I
32-bit (CardBus) or 16-bit PC Cards.
Maintenance and Service Guide 1–9
Page 16
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-3.
Right-Side Components
Table 1 -3
Right-Side Components
Item Component Function
1 USB port Connects an optional USB device.
2 Optical drive Reads an optical disc.
4 Internal microphone Records sound.
5Audio-in
(microphone) jack
6Audio-out
(headphone) jack
6 RJ-11 (modem) jack Connects a modem cable.
Connects an optional computer headset
microphone, stereo array microphone, or
monaural microphone.
Produces computer sound when connected
to optional powered stereo speakers,
headphones, ear buds, a headset, or
television audio.
1–10 Maintenance and Service Guide
Page 17
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
Table 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
The security cable is designed to
Ä
act as a deterrent, but it may not
prevent the computer from being
mishandled or stolen.
2 Battery bay Holds the battery.
3 Smart adapter power
connector
4 External monitor port Connects an optional VGA monitor or
5 RJ-45 (network) jack Connects a network cable.
Connects an AC adapter.
projector.
Maintenance and Service Guide 1–11
Page 18
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–12 Maintenance and Service Guide
Page 19
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Execute frequently used system functions
when pressed in combination with the
fn key.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Microsoft Windows
5Windows
6 Arrow keys Move the cursor around the screen.
7 Embedded numeric
8 num lock key Enables numeric lock, turns on the
key Executes frequently used system
functions when pressed in combination
with a function key or the esc key.
Start menu.
Displays a shortcut menu for items
applications key
keypad keys (15)
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–13
Page 20
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1 Power button When the computer is:
■ Off, press to turn on the computer.
■ On, press to enter hibernation.
■ In standby, briefly press to exit standby.
■ In hibernation, briefly press to exit
hibernation.
If the system has stopped responding and
Microsoft Windows shutdown procedures
cannot be used, press and hold the power
button for 5 seconds to turn off the
computer.
1–14 Maintenance and Service Guide
Page 21
Table 1-6
Product Description
Top Components
Item Component Function
2 Display lid switch ■ If the computer is closed while on,
■ If the computer is opened while in
3 Info Center button Launches Info Center, which enables you
to open various software solutions.
4 Wireless button Turns the wireless feature on or off, but
does not create a wireless connection.
✎
5 Presentation button Starts the presentation feature.
6 Caps lock light On:
7 Num lock light On: num lock or the numeric keypad is on.
(Continued)
turns off the display.
standby, turns on the computer
(exits from standby).
To establish a wireless connection,
a wireless network must already be
set up.
caps lock is on.
8 Volume mute button Mutes or restores computer sound.
9 Volume down button Decreases speaker volume.
10 Volume up button Increases speaker volume.
Maintenance and Service Guide 1–15
Page 22
Product Description
The computer TouchPad components are continued below and
described in Table 1-7.
TouchPad Components
1–16 Maintenance and Service Guide
Page 23
Product Description
Table 1-7
TouchPad Components
Item Component Function
1 TouchPad Moves the pointer and selects or activates
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
2 Left and right TouchPad
buttons
3 TouchPad scroll zone Scrolls up or down.
Function like the left and right buttons on
an external mouse.
Maintenance and Service Guide 1–17
Page 24
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-8.
Bottom Components
Table 1-8
Bottom Components
Item Component Function
1 Battery bay Holds the battery.
2 Battery release latches (2) Release the battery from the
battery bay.
3 Accessory battery
connector
Connects an optional accessory battery.
1–18 Maintenance and Service Guide
Page 25
Table 1-8
Product Description
Bottom Components
(Continued)
Item Component Function
4 Exhaust vents Enable airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Use the computer
only on a hard, flat surface. Do
not allow another hard surface,
such as an adjoining optional
printer, or a soft surface, such as
pillows or thick rugs or clothing, to
block airflow.
The computer fan starts up
✎
automatically to cool internal
components and prevent
overheating. It is normal for the
internal fan to cycle on and off
during routine operation.
5 Bluetooth compartment Contains a Bluetooth device
(select models only).
6 Docking connector Connects an optional docking device.
This platform does not support
✎
DVI output provided by optional
docking.
7 Memory module
compartment
8 Hard drive bay Holds the hard drive.
Contains the memory module slot.
Maintenance and Service Guide 1–19
Page 26
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Intel Core Duo processors
■ Audio
■ Display
■ Hard drive
■ Keyboard and TouchPad
■ Memory module
Ä
■ Mini Card module
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software. Exhaust air is
displaced through the ventilation grill located on the left side of
the computer.
1–20 Maintenance and Service Guide
Page 27
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
2.1 Computer Setup
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2
✎
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load.
Some of the Computer Setup menu items listed in this guide may
not be supported by your computer.
Pointing devices are not supported in Computer Setup. You must
use the keyboard to navigate and make selections.
An external keyboard connected by USB can be used with
Computer Setup only if USB legacy support is enabled.
The information and settings in Computer Setup are accessed
from the File, Security, Diagnostics, and System Configuration
menus.
Maintenance and Service Guide 2–1
Page 28
Troubleshooting
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
In Computer Setup, the following shortcuts are available:
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To close open dialog boxes and return to the main
2. Select the Files, Security, Diagnostics, or System
Configuration menu.
3. To exit Computer Setup, choose one of the following
methods:
Computer Setup screen
f10 while the “F10 = ROM
esc.
❏ To exit Computer Setup without saving your preferences,
use the arrow keys to select File > Ignore Changes and
Exit. Then follow the instructions on the screen.
❏ To save your preferences and exit Computer Setup, use
the arrow keys to select File > Save Changes and Exit.
Then follow the instructions on the screen.
2–2 Maintenance and Service Guide
Page 29
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
In Computer Setup, the following shortcuts are available:
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To close open dialog boxes and return to the main
Computer Setup screen
esc.
Troubleshooting
f10 while the “F10 = ROM
✎
2. Use the arrow keys to select File > Restore defaults, and
then press
3. When the confirmation dialog box opens, press
4. Select the Restore defaults check box, and then press
5. To confirm the restoration, press
enter.
f10.
enter.
f10.
6. To save your preferences and exit Computer Setup, use the
arrow keys to select File > Save Changes and Exit. Then
follow the instructions on the screen.
Your preferences go into effect when the computer restarts.
Your password and security settings are not changed when you
restore the factory default settings.
Maintenance and Service Guide 2–3
Page 30
Troubleshooting
Computer Setup Menus
The menu tables in this section provide an overview of Computer
Setup options.
Some of the Computer Setup menu items listed in this chapter
✎
Select To Do This
System Information ■ View identification information for the computer
may not be supported by your computer.
Table 2-1
File Menu
and the battery packs in the system.
■ View specification information for the
processor, cache and memory size, system
ROM, video revision, and keyboard controller
version.
Restore defaults Replace the configuration settings in Computer
Setup with factory default settings. (Password and
security settings are not changed when you
restore the factory default settings.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the computer.
Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. Your changes
go into effect when the computer restarts.
2–4 Maintenance and Service Guide
Page 31
Troubleshooting
Table 2-2
Security Menu
Select To Do This
Setup password Enter, change, or delete a setup password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/disable stringent security.
■ Enable/disable password requirement on
computer restart.
DriveLock passwords ■ Enable/disable DriveLock on any computer
hard drive and optional MultiBay hard drives.
■ Change a DriveLock user or master password.
DriveLock settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Smart card security Enable/disable support for smart card and Java™
Card power-on authentication.
Power-on authentication for smart cards is
✎
supported only on computers with optional
smart card readers.
TPM Embedded Security Enable/disable support for TPM (Trusted Platform
Module) Embedded Security, which protects the
computer from unauthorized access to owner
functions in Embedded Security for ProtectTools.
For more information, refer to the ProtectTools
Security Manager Reference Guide located in the
Help and Support Center, or refer to Credential
Manager for ProtectTools online Help.
Maintenance and Service Guide 2–5
Page 32
Troubleshooting
Table 2-2
Security Menu
Select To Do This
System IDs Enter user-defined computer asset and
ownership tag.
Disk Sanitizer Run Disk Sanitizer to destroy all existing data on
the primary hard drive. The following options are
available:
Fast: Runs the Disk Sanitizer erase cycle
✎
once.
Optimum: Runs the Disk Sanitizer erase
✎
cycle 3 times.
Custom: Allows you to select the desired
✎
number of Disk Sanitizer erase cycles from
a list.
If you run Disk Sanitizer, the data on the
Ä
primary hard drive is destroyed
permanently.
(Continued)
Select To Do This
Memory Check Run a comprehensive check on system memory.
Hard Drive Self-Test
options
2–6 Maintenance and Service Guide
Table 2-3
Diagnostics Menu
Run a comprehensive self-test on any hard drive
in the system or on any optional MultiBay hard
drive.
Page 33
Troubleshooting
Table 2-4
System Configuration Menu
Select To Do This
Language (or press f2). Change the Computer Setup language.
Boot options ■ Set f9, f10, and f12 delay when starting up.
■ Enable/disable CD-ROM boot.
■ Enable/disable Floppy boot.
■ Enable/disable internal network adapter boot
and set the boot mode (PXE or RPL).
■ Enable/disable MultiBoot, which sets a boot
order that can include most boot devices in the
system.
■ Set the boot order.
Maintenance and Service Guide 2–7
Page 34
Troubleshooting
Table 2-4
System Configuration Menu
Select To Do This
Device configurations ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/disable USB legacy support. When
enabled, USB legacy support allows a USB
keyboard, mouse, and hub to work in Computer
Setup even when a Microsoft Windows
operating system is not loaded.
■ The computer to start from bootable USB
devices, including a hard drive, diskette drive
diskette, or optical drive connected by a USB
port to the computer or to an optional docking
device (select models only).
■ Automatic/disable Intel SpeedStep Technology.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/disable BIOS DMA data transfers
(select models only).
(Continued)
■ Enable/disable the system fan when connected
to an AC outlet.
■ Enable/disable Intel or AMD PSAE Execution
Disable. When enabled, the processor can
disable some virus code execution, which
helps to improve computer security.
2–8 Maintenance and Service Guide
Page 35
Table 2-4
Troubleshooting
System Configuration Menu
Select To Do This
Device configurations
(Continued)
Built-In Device Options ■ Enable/disable embedded WLAN Device
Port Options ■ Enable/disable the serial port.
■ Enable/disable SATA Native Support.
■ Enable/disable Dual Core CPU.
■ Enable/disable Secondary Battery Fast
Charge.
Radio.
■ Enable/disable embedded Bluetooth® Device
■ Radio.
■ Enable/disable LAN/WLAN Switching. When
enabled, switches to a WLAN when a LAN is
either unavailable or disconnected.
■ Enable/disable Wake on LAN from Off.
■ Enable/disable the parallel port.
■ Enable/disable the flash media reader.
(Continued)
■ Enable/disable the USB port.
Disabling the USB port also disables
Ä
MultiBay devices and ExpressCard devices
on the advanced port replicator.
■ Enable/disable the 1394 port.
■ Enable/disable the cardbus slot.
■ Enable/disable the ExpressCard slot.
■ Enable/disable the infrared port.
Maintenance and Service Guide 2–9
Page 36
Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2 -5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
2–10 Maintenance and Service Guide
Page 37
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–11
Page 38
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Power up
on battery
power?
Reset
power.*
Y
N
Power up
on AC
power?
Reset
power.*
Y
Y
Power up in
docking
device?
1. Reset the power cables in the docking device
and at the AC outlet.
2. Be sure the AC power source is active.
3. Be sure that the power strip is working.
Done
N
Power up
on battery
power?
Go to
“Flowchart
2.3—No Power,
Par t 2.”
Y
N
Power up
on AC power?
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
*NOTES
1. On select computer models, there is a
separate reset button.
2. On select computer models, the computer
can be reset using the standby switch and
either the lid switch or the main power
switch.
Done
YN
2–12 Maintenance and Service Guide
Power up
in docking
device?
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Page 39
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery pack
by
recharging it,
moving it to
another computer,
Power on?
Y
Done
N
power supply
(if applicable).
Y
Done
Replace
Power on?
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Maintenance and Service Guide 2–13
Done
Page 40
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Y
N
Y
Done
Done
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
External
Replace external
AC adapter.
N
Power on?
Y
Power on?
N
2–14 Maintenance and Service Guide
Done
Done
Page 41
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Y
Reseat loose
Loose or
damaged
parts?
N
components and
boards and
replace damaged
items.
Troubleshooting
computer and
Y
Close
retest.
Power on?
Done
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–15
Page 42
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Internal or
display*?
External
brightness.
Video OK? Done
N
Check for bent
pins on cable.
external
Adjust
Stand-alone
Internal
Y
Y
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Y
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
N
Video OK?
YY
Done
2–16 Maintenance and Service Guide
Try
another
display.
Internal and
external
video OK?
Done
N
Replace
system
board.
Page 43
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
Y
Done
Y
Done
N
Adjust external
monitor display.
Maintenance and Service Guide 2–17
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Page 44
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reset power cord in
docking device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Replace docking
device.
Y
Done
Reinstall
computer into
docking device.
Docking
device
operating?
N
Test replacement
docking device with
new computer.
Y
Done
2–18 Maintenance and Service Guide
Page 45
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reset power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
go to
Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
“Flowchart 2.14—No OS
Loading, Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–19
Page 46
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Y
Y
N
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Done
Boot
from
diskette?
Y
N
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
Y
Done
2–20 Maintenance and Service Guide
Change boot
priority through
the Setup Utility
and reboot.
Boot
from
hard drive?
Y
N
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Page 47
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace system
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
Boot
from
hard drive?
N
Boot
from diskette
drive?
Y
Hard drive
accessible?
Y
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Y
N
2.13—No OS
Diskette Drive.”
N
Done
Go to
“Flowchart
Loading,
Done
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
Y
Computer
booted?
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
N
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
Format hard drive
and bring to
abootable
C:\ prompt.
Load OS using
Operating System
disc (if applicable).
N
Maintenance and Service Guide 2–21
Page 48
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
N
Clean virus.
Replace
hard drive.
Install OS
and reboot.
OS
loading from
hard drive?
N
Diagnostics
on diskette?
N
Run diagnostics
and follow
recommendations.
Y
Done
Y
Replace
hard drive.
Y
Fix bad
sectors.
Y
2–22 Maintenance and Service Guide
Boot from
hard drive?
Done
N
Replace
hard drive.
Page 49
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
diskette drive.
Nonsystem
disk message?
from another
Y
drive enabled
in the Setup
Y
from
Boot
device?
Diskette
Utility?
Y
N
N
Reseat
diskette drive.
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Enable drive
and cold boot
computer.
loading?
N
Bootable
diskette
in drive?
Y
Check diskette
for system files.
Try d i fferen t
diskette.
Nonsystem
disk error?
N
OS
Done
N
Install bootable
diskette and
reboot computer.
Y
1. Replace diskette
drive.
2. Replace system
board.
Y
Y
Is diskette
drive boot
order
correct?
Change boot
priority using
the Setup Utility.
Maintenance and Service Guide 2–23
Reset the computer.
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
for
N
OS
loading?
Done
Page 50
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
No OS
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
drive.
Y
N
bootable disc.
Disc
in drive?
Install
Done
Boots from
CD or DVD?
Y
Y
Y
bootable disc.
Bootable
disc in
drive?
Try another
Done
N
Install bootable
disc and
reboot
computer.
N
Booting
from another
device?
Y
Booting
correct?
N
Correct boot
order using
the Setup Utility.
order
N
2.17—Nonfunctioning
Reset the computer.
Y
Section 1.2,
“Resetting the
Computer,”
instructions.
Go to
“Flowchart
Device.”
Refer to
for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
2–24 Maintenance and Service Guide
Page 51
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Undock
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
docking device.
N
N
Go to
Internal
audio?
Replace
the
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Audio? Done
Maintenance and Service Guide 2–25
Page 52
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Reload
audio drivers.
Y
N
Correct
drivers for
application?
Load drivers and
set configuration
in OS.
Y
Connect to
external
speaker.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
YN
2–26 Maintenance and Service Guide
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
Page 53
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins or
other damage.
Troubleshooting
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
Device
boots
properly?
Y
Done
Clear
N
Any physical
device detected?
N
Replace hard drive.
Replace NIC.
If integrated NIC,
replace system
board.
Replace diskette
drive.
Y
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Maintenance and Service Guide 2–27
Page 54
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
keyboard
connector
(if applicable).
Y
External
device
works?
Replace
system
board.
N
Replace internal
OK?
keyboard or
cable.
Y
Done Done
OK?
2–28 Maintenance and Service Guide
N
Replace
system
board.
Page 55
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
Y
Reseat internal
pointing device
connector
(if applicable).
Y
External
device
works?
Replace
system
board.
N
Replace internal
OK?
pointing device
or cable.
Y
Done Done
OK?
Maintenance and Service Guide 2–29
N
Replace
system
board.
Page 56
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
or modem jack
Y
N
NIC/modem
configured
Y
Disconnect all
power from
the computer
and open.
Network
active?
Digital
line?
in OS?
Y
N
Replace jack
or have jack
activated.
Connect
to nondigital
line.
Reload
drivers and
reconfigure.
N
OK?
Replace the
NIC/modem
(if applicable).
Y
Done
Reseat NIC/modem
(if applicable).
2–30 Maintenance and Service Guide
Y
OK? Done
N
Replace
system
board.
Page 57
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Page 58
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Page 59
Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna transceivers
and cables)
Number
14.1-inch, WXGA+, TFT
14.1-inch, WXGA, TFT
2 Switch cover 431308-001
3 LED board (includes LED board cable) 431305-001
4 Keyboards
5a
5b
5c
5d
5e
Korea
Ta iw an
Plastics Kit 431319-001
Includes:
RTC battery
PC Card bezel
Hard drive cover (includes 2 captive screws, secured by C-clips)
Memory module compartment cover (includes 1 captive screw,
secured by a C-clip)
Bluetooth module cover (includes 1 captive screw, secured by
aC-clip)
Not illustrated:
Computer feet
Base enclosure rubber screw covers
Display bezel rubber screw covers
431322-AD1
431322-AB1
Thailand
The United
States
431307-001
431306-001
431322-281
431322-001
6 Top cover (includes TouchPad, bracket, and cable) 431309-001
7 Fan 431312-001
Maintenance and Service Guide 3–3
Page 60
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Page 61
Table 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
8 Mini Card module
802.11a/b/g Intel Mini Card WLAN module for use in
the countries listed below. These countries are
categorized as most of the world 1 (MOW 1).
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
802.11a/b/g Intel Mini Card WLAN module for use in
the countries listed below. These countries are
categorized as most of the world 2 (MOW 2).
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
(Continued)
Spare Part
Number
407575-001
Paraguay
Saudi Arabia
Ta iw an
The United
States
Vietnam
407575-002
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
The Czech
Republic
Denmark
Egypt
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The Philippines
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The
Netherlands
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United
Kingdom
Uzbekistan
Maintenance and Service Guide 3–5
Page 62
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Page 63
Table 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
8 Mini Card module
802.11a/b/g Intel Mini Card WLAN module for use in
the countries listed below. These countries are
categorized as the rest of the world ROW.
China
Ecuador
Haiti
802.11b/g Mini Card WLAN module for use in the
following countries:
Israel
Jordan
9 Heat sink (includes thermal paste) 431311-001
Thermal Grease Kit (not illustrated) 413706-001
(Continued)
Honduras
Pakistan
Peru
Kuwait
Thailand
Qatar
South Korea
United Arab
Emirates
(Continued)
Spare Part
Number
407575-003
Uruguay
Venezuela
409250-004
Ukraine
10 Processors (include thermal paste)
Intel Core Duo T2700 (2.33-GHz)
Intel Core Duo T2600 (2.16-GHz)
Intel Core Duo T2500 (2.00-GHz)
Intel Core Duo T2400 (1.83-GHz)
Intel Core Duo T1400 (1.83-GHz)
Intel Core Duo T2300E (1.66-GHz)
Intel Core Duo T2300 (1.66-GHz)
Intel Core Duo T1300 (1.66-GHz)
Thermal Grease Kit (not illustrated) 413706-001
Maintenance and Service Guide 3–7
431315-001
413686-001
413685-001
413684-001
431314-001
430687-001
413683-001
413682-001
Page 64
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Page 65
Table 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
11 Memory modules
PC2-5300
2048-MB
1024-MB
512-MB
256-MB
12 Modem module (includes modem module cable) 399441-001
13 PC Card assembly 431303-001
14 System boards (include PC Card/ExpressCard assembly)
With 128-MB of video memory
With 64-MB of video memory
15 Speaker 431321-001
417506-001
414046-001
414045-001
414044-001
PC2-4200
2048-MB
1024-MB
512-MB
256-MB
(Continued)
Spare Part
Number
417505-001
414042-001
414041-001
414040-001
431302-001
431301-001
16 Base enclosure 431310-001
17 USB board (includes USB board cable) 431304-001
18 Batteries
6-cell, 4.8-Ah
6-cell, 4.0-Ah
372772-001
393652-001
Maintenance and Service Guide 3–9
Page 66
Illustrated Parts Catalog
Computer Major Components
3–10 Maintenance and Service Guide
Page 67
Table 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
19 Hard drives (include frame)
7200-rpm
60-GB 413854-001
20 Bluetooth® module (includes Bluetooth
module cable)
21 Optical drives (include bezel and optical drive bracket)
DVD±RW and CD-RW double-layer Combo Drive
with LightScribe
DVD±RW and CD-RW double-layer Combo Drive
DVD/CD-RW Combo Drive
DVD-ROM drive
5400-rpm
100-GB
80-GB
60-GB
40-GB
(Continued)
Spare Part
Number
413853-001
413852-001
413851-001
413850-001
398393-001
431317-001
431316-001
431323-001
373314-001
Maintenance and Service Guide 3–11
Page 68
Illustrated Parts Catalog
3.3 Plastics Kit
Table 3-2
Plastics Kit
Spare Part Number Information
Spare Part
Item Description
Plastics Kit
Includes:
1PC Card bezel
2 Hard drive cover (includes 2 captive screws, secured by C-clips)
3 Memory module compartment cover (includes 1 captive screw,
secured by a C-clip)
4 Bluetooth module cover (includes 1 captive screw, secured by
aC-clip)
5 RTC battery
6 Computer feet (6)
Number
431319-001
7 Base enclosure rubber screw covers (2)
3–12 Maintenance and Service Guide
Page 69
3.4 Cable Kit
Illustrated Parts Catalog
Spare Part Number Information
Item Description
Cable Kit
Includes:
1 Modem module cable
2 Bluetooth module cable
Table 3 -3
Cable Kit
Spare Part
Number
431318-001
Maintenance and Service Guide 3–13
Page 70
Illustrated Parts Catalog
3.5 Mass Storage Devices
3–14 Maintenance and Service Guide
Page 71
Table 3-4
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame)
Illustrated Parts Catalog
Spare Part
Number
7200-rpm
60-GB 413854-001
2 Optical drives (include bezel)
DVD±RW and CD-RW double-layer Combo Drive
with LightScribe
DVD±RW and CD-RW double-layer Combo Drive
DVD/CD-RW Combo Drive
DVD-ROM drive
5400-rpm
100-GB
80-GB
60-GB
40-GB
413853-001
413852-001
413851-001
413850-001
431317-001
431316-001
431323-001
373314-001
Maintenance and Service Guide 3–15
Page 72
Illustrated Parts Catalog
3.6 Miscellaneous (Not Illustrated)
Table 3 -5
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
8-cell travel battery 367456-001
90-watt AC adapter 416421-001
External MultiBay II 366143-001
External MultiBay II power cable and stand 366144-001
Number
HP Docking Station 413267-001
HP Docking Station 120 W AC adapter 391174-001
HP Docking Station Miscellaneous Plastics Kit 380089-001
MultiBay 24X DVD/CD-RW Combo Drive (for use in
External MultiBay II and HP Docking Station)
DVD±RW and CD-RW Double-Layer Combo Drive
(for use in External MultiBay II and HP Docking Station)
Nylon carrying case 325815-002
373315-001
375557-001
3–16 Maintenance and Service Guide
Page 73
Illustrated Parts Catalog
Table 3 -5
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Power cords
For use in:
Australia 246959-011
Canada, French Canada, Latin America, Taiwan, and
the United States
Japan 246959-291
Korea 246959-AD1
Screw Kit (includes the following screws; refer to
Appendix A, “Screw Listing,” for more information on
specifications and usage)
■ Hex socket HM5.0×9.0 screw lock
■ Phillips PM3.0×4.0 screw
(Continued)
Spare Part
Number
246959-001
431320-001
■ Phillips PM2.0×5.0 screw
■ Phillips PM2.0×3.0 screw
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0×8.0 screw
Maintenance and Service Guide 3–17
■ Torx8 T8M2.0×9.0 screw
■ Torx8 T8M2.0×8.0 screw
■ Torx8 T8M2.5×6.0 screw
■ Torx8 T8M2.0×11.0 screw
Page 74
Illustrated Parts Catalog
3.7 Sequential Part Number Listing
Table 3-6
Sequential Part Number Listing
Spare Part
Number Description
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, and the United States
246959-011 Power cord for use in Australia
246959-291 Power cord for use in Japan
246959-AD1 Power cord for use in Korea
325815-002 Nylon carrying case
366143-001 External MultiBay II
366144-001 External MultiBay II power cable and stand
367456-001 8-cell travel battery
372772-001 6-cell, 4.8-Ah battery
373314-001 DVD-ROM drive
373315-001 MultiBay 24X DVD/CD-RW Combo Drive (for use in External
MultiBay II and HP Docking Station)
375557-001 DVD±RW and CD-RW double-layer Combo Drive (for use in
External MultiBay II and HP Docking Station)
380089-001 HP Docking Station Miscellaneous Plastics Kit
391174-001 HP Docking Station 120 W AC adapter
393652-001 6-cell, 4.0-Ah battery
398393-001 Bluetooth module (includes Bluetooth module cable)
399441-001 Modem module (includes modem module cable)
3–18 Maintenance and Service Guide
Page 75
Table 3-6
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
407575-001 802.11a/b/g Intel Mini Card WLAN module for use in the
MOW1 countries listed below:
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
407575-002 802.11a/b/g Intel Mini Card WLAN module for use in the
MOW2 countries listed below:
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman
Islands
Columbia
Croatia
Cyprus
The Czech
Republic
Denmark
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Egypt
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
(Continued)
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
The
Philippines
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Paraguay
Saudi Arabia
Ta iw an
The United
States
Vietnam
The
Netherlands
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United
Kingdom
Uzbekistan
Maintenance and Service Guide 3–19
Page 76
Illustrated Parts Catalog
Table 3-6
Sequential Part Number Listing
Spare Part
Number Description
407575-003 802.11a/b/g Intel Mini Card WLAN module for use in the ROW
countries listed below:
China
Ecuador
Haiti
409280-004 802.11b/g Mini Card WLAN module for use in the following
countries:
Israel
Jordan
413682-001 Intel Core Duo T1300 (1.66-GHz) processor
413683-001 Intel Core Duo T2300 (1.66-GHz) processor
413684-001 Intel Core Duo T2400 (1.83-GHz) processor
Honduras
Pakistan
Peru
Kuwait
Thailand
(Continued)
Qatar
South Korea
United Arab
Emirates
Uruguay
Venezuela
Ukraine
413685-001 Intel Core Duo T2500 (2.00-GHz) processor
413686-001 Intel Core Duo T2600 (2.16-GHz) processor
413694-001 Serial port module (includes serial port module cable)
413706-001 Thermal Grease Kit
413850-001 5400-rpm, 40-GB hard drive (includes frame)
413851-001 5400-rpm, 60-GB hard drive (includes frame)
413852-001 5400-rpm, 80-GB hard drive (includes frame)
413853-001 5400-rpm, 100-GB hard drive (includes frame)
413854-001 7200-rpm, 60-GB hard drive (includes frame)
414040-001 PC2-4200, 256-MB memory module
414041-001 PC2-4200, 512-MB memory module
3–20 Maintenance and Service Guide
Page 77
Table 3-6
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
414042-001 PC2-4200, 1024-MB memory module
414044-001 PC2-5300, 256-MB memory module
414045-001 PC2-5300, 512-MB memory module
414046-001 PC2-5300, 1024-MB memory module
416421-001 90-watt AC adapter
417505-001 PC2-4200, 2048-MB memory module
417506-001 PC2-5300, 2048-MB memory module
430687-001 Intel Core Duo T2300E (1.66-GHz) processor
431301-001 System board with 64-MB video memory
431302-001 System board with 128-MB video memory
431303-001 PC Card assembly
(Continued)
431304-001 USB board (includes USB board cable)
431305-001 LED board (includes LED board cable)
431306-001 14.1-inch XGA, TFT display assembly (includes wireless
antenna transceivers and cables)
431307-001 14.1-inch XGA+, TFT display assembly (includes wireless
antenna transceivers and cables)
431308-001 Switch cover
431309-001 Top cover
431310-001 Base enclosure
431311-001 Heat sink (includes thermal paste)
431312-001 Fan
431314-001 Intel Core Duo T1400 (1.83-GHz) processor
Maintenance and Service Guide 3–21
Page 78
Illustrated Parts Catalog
Table 3-6
Sequential Part Number Listing
Spare Part
Number Description
431315-001 Intel Core Duo T2700 (2.33-GHz) processor
431316-001 DVD±RW and CD-RW double-layer Combo Drive
431317-001 DVD±RW and CD-RW double-layer Combo Drive with
LightScribe
431318-001 Cable Kit
431319-001 Plastics Kit
431320-001 Screw Kit
431321-001 Speaker
431322-001 Keyboard for use in the United States
431322-281 Keyboard for use in Thailand
431322-AB1 Keyboard for use in Taiwan
(Continued)
431322-AD1 Keyboard for use in Korea
431323-001 DVD/CD-RW Combo Drive
3–22 Maintenance and Service Guide
Page 79
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
4
Preliminaries
■ Torx8 screwdriver
■ 5.0-mm socket for system board screw locks
■ Flat-bladed screwdriver
Maintenance and Service Guide 4–1
Page 80
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
Plastic Parts
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, be sure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Page 81
Removal and Replacement Preliminaries
4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, be sure that
a diskette or disc is not in the drive and be sure that the optical
drive tray is closed.
■ Before handling a drive, be sure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Page 82
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Page 83
Removal and Replacement Preliminaries
4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Be sure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Page 84
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Table 4-2, “Static-Shielding Materials”).
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
4–6 Maintenance and Service Guide
Page 85
Removal and Replacement Preliminaries
4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes
■ Antistatic tape.
■ Antistatic smocks, aprons, and sleeve protectors.
■ Conductive bins and other assembly or soldering aids.
■ Nonconductive foam.
■ Conductive tabletop workstations with ground cords of
one megohm resistance.
■ Static-dissipative tables or floor mats with hard ties to
the ground.
■ Field service kits.
■ Static awareness labels.
■ Material-handling packages.
■ Nonconductive plastic bags, tubes, or boxes.
■ Metal tote boxes.
■ Electrostatic voltage levels and protective materials.
Maintenance and Service Guide 4–7
Page 86
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4 -1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4-2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
Page 87
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 64 screws and screw locks, in 11 different
sizes, that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw and screw lock
size and location during removal and replacement.
Refer to Appendix A, “Screw Listing” for detailed information on
screw and screw lock sizes, locations, and usage.
Maintenance and Service Guide 5–1
Page 88
Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2 Maintenance and Service Guide
Page 89
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the Computer for
Disassembly
Battery 0
5.4 Hard Drive 2 loosened to remove the
5.5 Computer Feet 0
5.6 Bluetooth Module 1 loosened to remove the
5.7 External Memory Module 1 loosened to remove the
5.8 Optical Drive 1 to remove the optical drive
# of Screws Removed
hard drive cover
1 loosened to remove the
hard drive
4 to remove the hard drive
frame
Bluetooth module cover
memory module compartment
cover
2 to remove the optical drive
bracket
5.9 Switch Cover
LED board
5.10 Keyboard 4
5.11 Fan 2
5.12 Heat Sink 7 loosened
5.13 Processor 1 loosened
Maintenance and Service Guide 5–3
2
5
Page 90
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
5.14 Internal Memory Module 0
5.15 Mini Card WLAN Module 2
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini Card device
authorized for use in your computer by the governmental
agency that regulates wireless devices in your country. If
you install a device and then receive a warning message,
remove the device to restore computer functionality. Then
contact Customer Care.
5.16 Display Assembly 6
5.17 To p C ov er 11
5.18 PC Card Assembly 3
5.19 Modem Module 2
5.20 Speaker 2
# of Screws Removed
(Continued)
5.21 USB Board 1
5.22 RTC Battery 0
5.23 System Board 2 screws
2 screw locks
5.3 Preparing the Computer for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5–4 Maintenance and Service Guide
Page 91
Removal and Replacement Procedures
Battery Spare Part Number Information
6-cell, 4.8-Ah
6-cell, 4.0-Ah
372772-001
393652-001
4. Remove the battery by following these steps:
a. Turn the computer upside down with the rear panel
toward you.
b. Slide the battery release latch on the right 1 and then the
battery release latch on the left 2 to release the battery.
c. Slide the battery 3 straight back and remove it.
Removing the Battery
Reverse the above procedure to install the battery.
Maintenance and Service Guide 5–5
Page 92
Removal and Replacement Procedures
5.4 Hard Drive
Hard Drive Spare Part Number Information
Hard drives (include frame)
7200-rpm
60-GB 413854-001
5400-rpm
100-GB
80-GB
60-GB
40-GB
413853-001
413852-001
413851-001
413850-001
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Position the computer with the front toward you.
5–6 Maintenance and Service Guide
Page 93
✎
Removal and Replacement Procedures
3. Loosen the two Phillips PM2.0×5.0 screws 1 that secure the
hard drive cover to the computer.
4. Lift the left side of the hard drive cover 2 and swing it to
the right.
5. Remove the hard drive cover.
The hard drive cover is included in the Plastics Kit, spare part
number 431319-001.
Removing the Hard Drive Cover
Maintenance and Service Guide 5–7
Page 94
Removal and Replacement Procedures
6. Loosen the Phillips PM2.5×13.0 spring-loaded hard drive
retention screw 1.
7. Grasp the mylar tab 2 on the hard drive and slide the hard
drive 3 to the right to disconnect it from the system board.
8. Remove the hard drive 4 from the hard drive bay.
Removing the Hard Drive
5–8 Maintenance and Service Guide
Page 95
Removal and Replacement Procedures
9. Remove the four Phillips PM3.0×3.0 hard drive frame
screws 1 from each side of the hard drive.
10. Lift the frame 2 straight up to remove it from the hard drive.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
Maintenance and Service Guide 5–9
Page 96
Removal and Replacement Procedures
5.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Plastics Kit, spare part number 431319-001.
Replacing the Computer Feet
5–10 Maintenance and Service Guide
Page 97
Removal and Replacement Procedures
5.6 Bluetooth Module
Bluetooth Module Spare Part Number Information
Bluetooth module (includes Bluetooth module cable) 398393-001
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Loosen the Phillips PM2.0×5.0 screw 1 that secures the
Bluetooth module cover to the computer.
3. Remove the Bluetooth module cover 2.
The Bluetooth module cover is included in the Plastics Kit,
✎
spare part number 431319-001.
Removing the Bluetooth Module Cover
Maintenance and Service Guide 5–11
Page 98
Removal and Replacement Procedures
4. Disconnect the Bluetooth module cable 1 from the
Bluetooth module.
5. Remove the Bluetooth module 2 from the computer.
Removing the Bluetooth Module
Reverse the above procedure to install the Bluetooth module.
5–12 Maintenance and Service Guide
Page 99
Removal and Replacement Procedures
5.7 External Memory Module
Memory Module Spare Part Number Information
PC2-5300
2048-MB
1024-MB
512-MB
256-MB
PC2-4200
417506-001
414046-001
414045-001
414044-001
2048-MB
1024-MB
512-MB
256-MB
417505-001
414042-001
414041-001
414040-001
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Position the computer with the front toward you.
Maintenance and Service Guide 5–13
Page 100
Removal and Replacement Procedures
3. Loosen the Phillips PM2.0×5.0 screw 1 that secures the
memory module compartment cover to the computer.
4. Lift the right side of the cover 2 and swing it to the left.
5. Remove the memory module compartment cover.
The memory module compartment cover is included in the
✎
Plastics Kit, spare part number 431319-001.
Removing the Memory Module Compartment Cover
5–14 Maintenance and Service Guide
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