HP (Hewlett-Packard) nx6130 User Manual

Maintenance and Service Guide
HP Compaq nx6130 Notebook PC
Document Part Number: 396326-001
June 2005
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Compaq nx6130 Notebook PC First Edition June 2005 Document Part Number: 396326-001

Contents

1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Notebook. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Software Update and Recovery
Downloading a BIOS Update . . . . . . . . . . . . . . . . . . 3–3
Installing a BIOS Update . . . . . . . . . . . . . . . . . . . . . 3–4
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Maintenance and Service Guide iii
Contents
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . . 4–8
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . . 4–9
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–11
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–13
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–6
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–2
6.3 Preparing the Notebook for Disassembly . . . . . . . . . 6–4
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5 Notebook Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
iv Maintenance and Service Guide
Contents
6.7 External Memory Module. . . . . . . . . . . . . . . . . . . . 6–12
6.8 Mini PCI Communications Card. . . . . . . . . . . . . . . 6–14
6.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.16 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–32
6.17 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
6.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–42
6.21 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.22 Digital Media Board . . . . . . . . . . . . . . . . . . . . . . . 6–46
6.23 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50
6.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–55
7 Specifications
Maintenance and Service Guide v
Contents
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
vi Maintenance and Service Guide
1

Product Description

The HP Compaq nx6130 Notebook PC offers advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support.
HP Compaq nx6130 Notebook PC
Maintenance and Service Guide 1–1
Product Description

1.1 Features

The following processors are available, varying by
notebook model:
Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, 1.60-, or
1.30-GHz processor,
Intel Celeron M 1.5- or 1.4-GHz
The following displays are available, varying by
notebook model:
15.0-inch, SXGA+WVA, TFT (1400 × 1050) with over
16.8 million colors
15.0-inch, XGA, TFT (1024 × 768) with over 16.8 million
colors
14.1-inch, XGA, TFT (1024 × 768) with over 16.8 million
colors
80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
256-MB DDR2 synchronous DRAM (SDRAM) at 533 MHz,
expandable to 2.0 GB
Microsoft® Windows® XP Home Edition SP2, Windows XP
Professional SP2, or FreeDOS, varying by notebook model
Full-size Windows keyboard with embedded numeric keypad
TouchPad pointing device, including a dedicated vertical
scroll region
Integrated 10/100/1000 PCI-based Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
Integrated high-speed 56K modem with RJ-11 jack
1–2 Maintenance and Service Guide
Product Description
Integrated wireless support for Mini PCI IEEE 802.11b/g or
802.11a/b/g WLAN device
Support for one or two Type II PC Card slots, with support
for both 32-bit (CardBus) and 16-bit PC Cards, varying by notebook model
External 65-watt AC adapter with 3-wire power cord, varying
by notebook model
6-cell Li-Ion battery pack
Stereo speakers
Support for the following optical drives:DVD±RW and CD-RW Dual Layer Combo Drive,
LightScribe
DVD±RW and CD-RW Combo DriveDVD/CD-RW Combo DriveDVD-ROM drive
Universal Serial Bus ports (4)
PC Card slots (2)
Volume up, volume mute, and volume down buttons
Info Center button
Infrared port
6-in-1 Digital Media Slot
Serial port
Parallel port
S-Video-out jack
Docking connector
Maintenance and Service Guide 1–3
Product Description
Connectors:Audio-out (headphone)Audio-in (microphone)Universal Serial Bus (USB) v. 2.0 (4 ports)PowerExternal monitorRJ-11 (modem)RJ-45 (network)IEEE 1394Travel batteryInfraredDigital Media SlotParallel portS-Video-outDocking connector
Serial port

1.2 Resetting the Notebook

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 6.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.17, “RTC Battery,” for more information on
removing and replacing the RTC battery).
1–4 Maintenance and Service Guide
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.

1.3 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby
Hibernation
Setting customization by the user
Hotkeys for setting the level of performance
Battery calibration
Product Description
Lid switch standby/resume
Power/standby button
Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide 1–5
Product Description

1.4 External Components

The external components on the front of the notebook are shown below and described in Table 1-1.
Front Components
Table 1-1
Front Components
Item Component Function
1 Infrared port Provides wireless communication between
the notebook and an optional IrDA-compliant device.
2 Stereo speakers (2) Produce stereo sound.
3 Display release latch Opens the notebook.
4 Wireless light On: an integrated wireless device has been
enabled.
5 Power/standby light
1–6 Maintenance and Service Guide
Green: The notebook is on.
Blinking green: The notebook is in
standby mode.
Off: The notebook is off or in hibernation.
Table 1-1
Product Description
Front Components
(Continued)
Item Component Function
6 Battery light Amber: A battery pack is charging.
Green: A battery pack is close to full
charge capacity.
Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.
Off: If the notebook is connected to an external power source, the light is turned off when all batteries in the notebook are fully charged. If the notebook is not connected to an external power source, the light is turned off until the battery reaches a low-battery condition.
7 Integrated Drive
Electronics (IDE) drive light
8 6-in-1 Digital
Media Slot
Blinking: The hard drive or optical drive is being accessed.
Supports 6 optional digital memory card formats: SD (Secure Digital) Memory Card, MultiMediaCard, Memory Stick, Memory Stick Pro, SmartMedia, and xD-Picture Card.
9 6-in-1 Digital Media
Slot light
Maintenance and Service Guide 1–7
On: A digital memory card is being accessed.
Product Description
The external components on the right side of the notebook are shown below and described in Table 1-2.
Right-Side Components
1–8 Maintenance and Service Guide
Table 1-2
Right-Side Components
Item Component Function
Product Description
1Audio-out
(headphone) jack
2Audio-in
(microphone) jack
3 USB ports (2) Connect USB 1.1- and 2.0-compliant
4 Optical drive Supports an optical disc. The type of optical
5 Serial port Connects an optional serial device.
Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.
Connects an optional monaural microphone.
devices to the notebook using a standard USB cable, or connect an optional External MultiBay II to the notebook. The MultiBay II must also be connected to an external power source.
drive varies by model.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the notebook are shown below and described in Table 1-3.
Left-Side Components
Table 1-3
Left-Side Components
Item Component Function
1 USB ports (2) Connect USB 1.1- and 2.0-compliant
devices to the notebook using a standard USB cable, or connect an optional External MultiBay II to the notebook. The MultiBay II must also be connected to an external power source.
2 External monitor port Connects an optional VGA external monitor
1–10 Maintenance and Service Guide
or projector.
Table 1-3
Product Description
Left-Side Components
(Continued)
Item Component Function
3 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow.
4 RJ-11 (modem) jack Connects the modem cable.
5 RJ-45 (network) jack Connects an optional network cable.
6 1394 port Connects an optional 1394a device such
as a scanner, digital camera, or digital camcorder.
7 PC Card slots (2) Support an optional Type I, Type II, or
8 PC Card eject buttons
(2)
Type III 32-bit (CardBus) or 16-bit PC Card.
Eject an optional PC Card from the PC Card slot.
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the notebook are shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Table 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
notebook.
Security solutions are designed to
Ä
act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
2 Battery bay Holds a battery pack.
3 Power connector Connects an AC adapter or an optional
4 Parallel port Connects an optional parallel device, such
5 S-Video-out jack Connects an optional S-Video device,
automobile or aircraft adapter.
as an external diskette drive or a printer.
such as a television, VCR, camcorder, projector, or video capture card.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the notebook are shown below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key In Windows, displays the Windows
5Windows
6 Arrow keys Move the cursor around the screen.
key Executes frequently used system
functions when pressed in combination with a function key or the esc key.
Start menu.
In Windows, displays a shortcut menu
applications key
for items beneath the pointer.
7 Keypad keys (15) In Windows, can be used like the keys
8 num lock key Enables numeric lock, turns on the
Maintenance and Service Guide 1–15
on an external numeric keypad.
embedded numeric keypad, and turns on the num lock light.
Product Description
The notebook top components are shown below and described in Table 1-6.
Top Components, Part 1
Table 1-6
Top Components, Part 1
Item Component Function
1 Power/standby button When the notebook is:
Off, press to turn on the notebook.
On, briefly press to initiate hibernation.
In standby, briefly press to resume from
standby.
In hibernation, briefly press to restore from hibernation.
If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook.
1–16 Maintenance and Service Guide
Table 1-6
Product Description
Top Components, Part 1
(Continued)
Item Component Function
2 Display lid switch If the notebook is closed while on,
turns off the display.
If the notebook is opened while in standby, turns on the notebook (resumes from standby).
3 Info Center button Launches Info Center.
4 Wireless button Turns the wireless functionality on or off,
5 Presentation mode
button
6 Caps lock light On: caps lock is on.
7 Num lock light On: num lock or the numeric keypad is on.
but does not create a wireless connection.
To establish a wireless connection,
a wireless network must already be set up.
Turns on Presentation mode.
Maintenance and Service Guide 1–17
Product Description
The notebook top components are continued below and described in Table 1-7.
Top Components, Part 2
1–18 Maintenance and Service Guide
Product Description
Table 1-7
Top Components, Part 2
Item Component Function
1 Volume mute button Mutes or restores system volume.
2 Volume down button Decreases system volume.
3 Volume up button Increases system volume.
4 TouchPad Moves the pointer and selects or activates
items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.
5 Left/right TouchPad
buttons
6 TouchPad scroll zone Scrolls up or down.
Function like the left and right buttons on an external mouse.
Maintenance and Service Guide 1–19
Product Description
The external components on the bottom of the notebook are shown below and described in Table 1-8.
Bottom Components
Table 1-8
Bottom Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Primary battery locking
latch
3 Docking connector Connects the notebook to an optional
1–20 Maintenance and Service Guide
Secures the primary battery pack into the battery bay.
docking device.
Table 1-8
Product Description
Bottom Components
(Continued)
Item Component Function
4 Memory module
compartment
Mini PCI compartment
5 Hard drive bay Holds the primary hard drive.
6 Primary battery release
latch
7 Travel battery connector Connects an optional travel battery.
8 Fan Provides airflow to cool internal
Contains 1 memory slot that supports a replaceable memory module.
Holds an optional wireless LAN device.
To prevent an unresponsive
Ä
system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.
Releases the primary battery pack from the battery bay.
components.
To prevent overheating, do not
Ä
obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow.
Maintenance and Service Guide 1–21
Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 4, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 6, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
Audio
Display
Hard drive
Intel Pentium M and Celeron M processors
Keyboard and TouchPad
Memory module
Mini PCI communications devices
PC Card
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
1–22 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.
1. Open Computer Setup by turning on or restarting the notebook. Press displayed in the lower-left corner of the screen.
To change the language, press f2.To view navigation information, press f1.To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
To exit without saving any changes, use the arrow keys to
select File > Ignore changes and exit, and then follow the instructions on the screen.
To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.
f10 while the F10 = Based Setup message is

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:
1. Open Computer Setup by turning on or restarting the notebook. Press displayed in the lower-left corner of the screen.
To change the language, press f2.To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
f10 while the F10 = Based Setup message is
Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the instructions on the screen.
When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Selecting from the File Menu

Table 2-1
File Menu
Select To Do This
System Information
Save to floppy Save system configuration settings to a diskette.
View identification information about the notebook and any battery packs in the system.
View specification information about the processor, memory
and cache size, video revision, keyboard controller version, and system ROM.
Restore from floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the notebook.
Save changes and exit Save changes entered during the current session.
Then exit and restart the notebook. The changes you save are in effect when the notebook restarts.
Maintenance and Service Guide 2–3
Troubleshooting

Selecting from the Security Menu

Table 2-2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Enable/Disable stringent security.
Password options
DriveLock passwords Enable/disable DriveLock; change a DriveLock
Smart Card Security Enable/disable power-on support for smart cards.
Enable/Disable required password on restart.
user or master password.
DriveLock Settings are accessible only
when you enter Computer Setup by turning on (not restarting) the notebook.
This feature is supported by select smart
card readers only.
Enable/Disable devices in the system.
Device security
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide
Enable NIC for inclusion in MultiBoot.
Troubleshooting

Selecting from the Tools Menu

Table 2-3
Tools Menu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
notebook.
Run a self-test on memory modules in the notebook.
Memory Check
View information about memory modules installed in the
notebook.
Maintenance and Service Guide 2–5
Troubleshooting

Selecting from the Advanced Menu

Table 2-4
Advanced Menu
Select To Do This
Language (or press f2) Change the Computer Setup language.
Enable/Disable MultiBoot, which sets a startup sequence
Boot options
Device options
that can include most bootable devices and media in the system.
Set the boot order.
Swap the functions of the fn key and left ctrl key.
Enable/Disable multiple pointing devices at startup. (To set
the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)
Enable/Disable USB legacy support for a USB keyboard,
mouse, and hub. When USB legacy support is enabled
A USB keyboard, mouse, and hub work
even when a Windows operating system is not loaded.
The notebook starts from a bootable hard
drive, diskette drive diskette, or CD, CD-RW, or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device.
Select a parallel port mode: EPP (Enhanced Parallel Port), standard, bidirectional, or ECP (Enhanced Capabilities Port).
Enable/Disable all settings in the SpeedStep window.
(When Disable is selected, the notebook runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting

2.2 Troubleshooting Flowcharts

Table 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Table 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to Is there power?
Y
Beeps,
LEDs, or error
messages?
Y
Is there video?
(no boot)
Y
Is the OS
loading?
Y
Is there
sound?
Y
“Flowchart 2.2—No
Power, Part 1.”
N
N
“Flowchart 2.6—No
N
“Flowchart 2.9—No
Operating System
N
2.15—No Audio,
Check
LED board,
speaker
connections.
Go to
Video, Part 1.”
Go to
(OS) Loading.”
Go to
“Flowchart
Part 1.”
N
All drives working?
Y
N
Keyboard/
pointing
device work-
ing?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunction­ing Device.”
Go to
“Flowchart
2.18—Nonfunction­ing Keyboard” or
“Flowchart
2.19—Nonfunction-
ing Pointing Device.”
Go to
“Flowchart
2.20—No Net-
work/Modem Con-
nection.”
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart 2.3—No
Power, Part 2.”
N
Go to
“Flowchart 2.4—No
Power, Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking device?
1. Reseat the power cables in the docking device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate reset button.
2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.
Go to
“Flowchart 2.8—Non-
functioning Docking
Device (if applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart 2.2—No
Power, Part 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart 2.4—No
Power, Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart 2.3—No
Power, Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in notebook and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart 2.5—No
Power, Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart 2.4—No
Power, Part 3.”
Open
notebook.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
notebook and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart 2.7—No
Video, Part 2.”
*NOTE: To change from internal to
external display, use the hotkey combi-
nation.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board
Try another display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
2–14 Maintenance and Service Guide
Done
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart 2.6—No
Video, Part 1.”
Remove
notebook from dock-
ing device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that notebook is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart 2.6—No
Video, Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external monitor.
Internal
and external
video OK?
N
Go to
“Flowchart 2.8—Non-
functioning Docking
Device (if applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device (if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove notebook,
replace docking
device.
Reinstall
notebook into dock-
ing device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new notebook.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS) Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
go to “Flowchart 2.13—No OS Loading, Diskette
Hard Drive, Part 1.”
No OS loading from diskette drive,
Drive.”
No OS loading from optical drive,
go to “Flowchart 2.14—No OS Loading, Opti-
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem Con-
*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives
for bent or damaged pins.
cal Drive.”
nection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive, Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup utility for correct
booting order.
Boot from
hard drive?
Y
Done
Y
Go to
“Flowchart 2.11—No
OS Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot from
diskette?
Y
N
Change boot priority through the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading, Diskette
Drive.”
N
Boot from
hard drive?
Go to
“Flowchart 2.17—Non-
functioning Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive, Part 2
Continued from
“Flowchart 2.10—No
OS Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace hard drive.
2. Replace system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot from
hard drive?
Boot
drive?
Y
N
Loading, Diskette
Done
Go to
“Flowchart
2.13—No OS
Drive.”
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition, and then format
hard drive to boot-
able
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Notebook
booted?
Load OS using Oper-
ating System disc (if
applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart 2.12—No
OS Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart 2.12—No
OS Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive, Part 3
Continued from
“Flowchart 2.11—No
OS Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot notebook.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunction­ing Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
notebook.
Y
Y
Reset the notebook.
Is diskette
drive boot order cor-
rect?
Refer to
Section 1.2, “Reset-
ting the Notebook,”
for instructions.
Check diskette
for system files.
Try differ ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components individually, retesting after each replacement:
Diskette drive
Y
Done
Change boot priority using
the Setup utility.
Go to
“Flowchart 2.17—Non-
functioning Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
notebook.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Go to
“Flowchart 2.17—Non-
functioning Device.”
Y
Reset the notebook.
Y
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–22 Maintenance and Service Guide
Refer to
Section 1.2, “Reset-
ting the Notebook,”
for
instructions.
Go to
“Flowchart 2.17—Non-
functioning Device.”
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Notebook in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio, Part 2.”
Y
Go to
“Flowchart
2.16—No Audio, Part 2.”
Test audio with a
replacement dock-
ing device and a
new notebook.
Y
Go to
“Flowchart 2.17—Non-
functioning Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio, Part
1.”
N
Audio driver in OS configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and set configuration
in OS.
Replace audio
board and
Audio?
YN
2–24 Maintenance and Service Guide
speaker connections in notebook
(if applicable).
Replace the following components individually, retesting after each replacement:
Internal speakers.
Audio board (if applicable).
Audio? Done
YN
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat device.
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close notebook,
plug in power,
and reboot.
or other damage.
Y
Any physical
device detected?
N
“Flowchart 2.9—No
Replace hard drive.
Troubleshooting
Fix or
replace
broken item.
Go to
Operating System
(OS) Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–25
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating prop-
erly.
Connect notebook
to good external key-
board.
N
External
device
works?
Y
Reseat internal key-
board
connector
(if applicable).
Keyboard operating properly?
Y
Done Done
Replace
system
board.
N
Replace internal
keyboard or
cable.
Y
Keyboard operating properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing Device
Pointing device
not operating
properly.
Connect notebook
to good external pointing device.
N
External
device
works?
Y
Reseat internal pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem Connection
No network
or modem connec-
tion.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack acti-
vated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the notebook
NIC/modem
configured
in OS?
power from
and open.
N
drivers and recon-
Reload
figure.
Network
or modem connec-
tion working?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem connec-
tion working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Software Update and

Software Updates

To stay current with the newest technology and maintain optimal performance, install the latest versions of HP software on your computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer.
CAUTION: If your computer is connected to a network, it is
Ä
recommended that you consult with your network administrator before installing any software updates, especially system BIOS updates.
3
Recovery
The computer system BIOS is stored on the system ROM. The
BIOS initializes the operating system, determines how the computer will interact with the hardware devices, and provides for data transfer among hardware devices, including the time and date.
2. Access the HP Web site at updates or purchase the Support Software disc.
3. Install the updates.
Maintenance and Service Guide 3–1
http://www.hp.com to obtain the
Software Update and Recovery

Accessing Computer Information

Before you access the updates for your computer, collect the following information:
The product category is Notebook.
The product family name and series number are printed on
the display bezel.
Model information is provided on the serial number label on
the bottom of the computer.
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying BIOS information:
1. Open Computer Setup by turning on or restarting the computer, and then pressing Setup” message is displayed in the lower-left corner of the screen.
2. Use the arrow keys to select File > System Information, and then press
enter.
BIOS date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File > Ignore changes and exit. Then follow the instructions on the screen.
fn+esc (if you are already in
f10 while the “F10 = ROM Based

Obtaining the Support Software Disc

The Support Software disc provides HP software updates and installation instructions. The disc includes device drivers, BIOS updates, and utilities.
To purchase the current Support Software disc or a subscription that provides both the current version and future versions of the disc, visit the HP Web site at
3–2 Maintenance and Service Guide
http://www.hp.com.
Software Update and Recovery

Software Updates and the HP Web Site

Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some BIOS updates may be packaged in compressed files called ROMPaqs.
Most download packages contain a file named Readme.txt. A Readme.txt file contains information regarding installing and troubleshooting the file. The Readme.txt files included with ROMPaqs are provided in English only.

Downloading a BIOS Update

CAUTION: To prevent damage to the computer or an unsuccessful
Ä
installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation:
Do not disconnect power from the computer by unplugging the
power cord from the AC outlet.
Do not shut down the computer or initiate standby or hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or
cord.
To download a BIOS update:
1. Access the page on the HP Web site that provides software for your computer:
Select Start > Help and Support, and then click a
software update link.
– or –
Visit the HP Web site at http://www.hp.com/support.
2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download.
Maintenance and Service Guide 3–3
Software Update and Recovery
3. At the download area: a. Identify the BIOS update that is later than the BIOS
version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the instructions on the screen to download your
selection to the hard drive.
Make a note of the path to the location on your hard drive
where the BIOS update will be downloaded. You will need to access this path when you are ready to install the update.

Installing a BIOS Update

If your computer is connected to a network, it is recommended
that you consult with your network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed:
1. Open Windows Explorer by clicking Start > All Programs > Accessories > Windows Explorer.
2. In the left pane of the Windows Explorer window: a. Click My Computer and then your hard drive
designation.
The hard drive designation is typically Local Disk (C:).
b. Using the hard drive path you recorded earlier, open the
folder on your hard drive that contains the update.
3–4 Maintenance and Service Guide
3. Double-click the file with an .exe extension (for example, filename.exe).
The BIOS installation begins.
4. Complete the installation by following the instructions on the screen.
After a message on the screen reports a successful installation,
you may delete the downloaded file from your hard drive.

Recovering the BIOS

The BIOS recovery procedure requires a USB diskette drive
and a formatted diskette.
The BIOS can be recovered if the flash memory is corrupted. Flash memory corruption can occur if the notebook powers down while the BIOS is being updated.
When the notebook is turned on, the boot block portion of the flash memory performs an integrity check on the rest of the BIOS image and enters recovery mode if the image is corrupt.
Software Update and Recovery
BIOS recovery can be forced on a non-functioning notebook by turning on the notebook while pressing and holding the Windows logo key + caps lock light blinks.
To recover the BIOS:
1. If the nonfunctioning notebook is docked in an optional docking device, undock the notebook.
2. Attach the USB diskette drive directly to a USB port on the nonfunctioning notebook. (USB hubs are not supported for BIOS recovery).
Maintenance and Service Guide 3–5
B on the nonfunctioning notebook keyboard until the
Software Update and Recovery
3. Insert the correct ROMPaq diskette for the product being updated. The BIOS image file must to be located in the root directory of the diskette and must be in contiguous sectors. The easiest way to ensure this is to visit download the Softpaq, and let the Softpaq create the ROMPaq diskette.
http://www.hp.com,
4. Press and hold the Windows logo key +
B on the notebook
keyboard (do not use an external keyboard) and turn on the notebook and wait for the caps lock light to start blinking.
5. Release the Windows logo key +
B.
The BIOS recovery procedure takes approximately one minute to read the image from the diskette, and then an additional 15 seconds to program the image into flash memory. The notebook restarts when the BIOS recovery procedure is complete. Do not attempt to turn off the notebook after starting a recovery.
If the BIOS recovery procedure stalls, the caps lock light will begin blinking. This situation can arise if the diskette is corrupt or the incorrect ROMPaq is used. If the notebook does not restart after approximately 3 minutes, press and hold the power button, or slide and hold the power switch, for at least 5 seconds to force the notebook to turn itself off. Then repeat the BIOS recovery procedure.
3–6 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers.

4.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
4
Serial Number Location
Maintenance and Service Guide 4–1
Illustrated Parts Catalog

4.2 Notebook Major Components

Notebook Major Components
4–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Notebook Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna boards and cables)
15.0-inch, SXGA+WVA, TFT
15.0-inch, XGA, TFT
14.1-inch, XGA, TFT
2 Switch cover 378232-001 3 LED board 378228-001 4 Keyboards
Number
395459-001 395458-001 395457-001
Korea Ta i wa n
5 Fan 378233-001 6 Heat sink (includes thermal paste) 379799-001 7 Processors (include thermal paste)
Intel Pentium M 2.13-GHz Intel Pentium M 2.00-GHz Intel Pentium M 1.86-GHz Intel Pentium M 1.73-GHz Intel Pentium M 1.60-GHz Intel Pentium M 1.30-GHz
Intel Celeron M 1.5-GHz Intel Celeron M 1.4-GHz
8 Top cover (includes TouchPad) 395463-001
397243-AD1 397243-AB1
Thailand United States
397243-281 397243-001
378224-001 378223-001 378222-001 378221-001 378220-001 378219-001
378218-001 378217-001
Maintenance and Service Guide 4–3
Illustrated Parts Catalog
Notebook Major Components
4–4 Maintenance and Service Guide
Table 4-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Spare Part
Item Description
Miscellaneous Plastics Kit 378236-001
Includes: 9a 9b
9c
10 Modem board 325521-001 11 Memory modules (533-MHz DDR2)
12 Speaker 378237-001 13 USB/audio board 378226-001 14 System boards
RTC battery
Memory module/Mini PCI compartment cover
(includes 1 captive screw) Hard drive cover (includes 2 captive screws) Not illustrated:
Notebook feet
PC Card slot space savers (2)
1024 MB 512 MB 256 MB
With 64 MB of video RAM With 32 MB of video RAM
Number
373121-001 373120-001 373119-001
395461-001 395460-001
15 Digital media board 395462-001 16 Base enclosure 395464-001 17 Serial connector module 378227-001
Maintenance and Service Guide 4–5
Illustrated Parts Catalog
Notebook Major Components
4–6 Maintenance and Service Guide
Table 4-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
18 Mini PCI communications cards
802.11b/g WLAN card, for use in most of the world
802.11b/g WLAN card, for use in the rest of the world
802.11a/b/g combination WLAN card, for use in the Asia Pacific region
802.11a/b/g combination WLAN card, for use in the rest of the world
19 Battery packs
6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, travel battery pack
20 Optical drives (include bezel)
8X Max DVD-ROM drive DVD/CD-RW Combo Drive 8X Max DVD±RW and CD-RW Combo Drive 8X Max DVD±RW and CD-RW Dual Layer Combo
Drive, LightScribe
21 Broadcomm Bluetooth® wireless board (includes
Bluetooth board cable)
(Continued)
Spare Part Number
381582-001 381583-001
373900-021
373901-002
372772-001 367457-001 367456-001
380770-001 380772-001 380773-001 397247-001
367871-001
22 Hard drives (include frame and connector)
5400-rpm 80-GB 60-GB 40-GB
Maintenance and Service Guide 4–7
380108-001 378215-001 380107-001
4200-rpm, 60-GB 378213-001
Illustrated Parts Catalog

4.3 Miscellaneous Plastics Kit

Table 4-2
Miscellaneous Plastics Kit
Spare Part Number 378236-001
Item Description
1 Memory module/Mini PCI compartment cover
(includes 1 captive screw)
2 Hard drive cover (includes 2 captive screws)
3 RTC battery (includes cable)
4 Notebook feet (4)
5 PC Card slot space savers (2)
4–8 Maintenance and Service Guide

4.4 Miscellaneous Cable Kit

Table 4-3
Miscellaneous Cable Kit
Spare Part Number 395465-001
Illustrated Parts Catalog
Item
1 Bluetooth board cable
2 LED board cable
3 RJ-11 connector module and cable
4 Audio board cable
5 USB board cable
6 Serial connector module cable
Maintenance and Service Guide 4–9
Description
Illustrated Parts Catalog

4.5 Mass Storage Devices

Table 4-4
Mass Storage Devices
Spare Part Number Information
Spare Part
Item Description
1 Hard drives (include frame and connector)
5400-rpm 80-GB 60-GB 40-GB
2 Optical drives (include bezel)
8X Max DVD-ROM drive DVD/CD-RW Combo Drive 8X Max DVD±RW and CD-RW Combo Drive 8X Max DVD±RW and CD-RW Dual Layer Combo
Drive, LightScribe
4–10 Maintenance and Service Guide
380108-001 378215-001 380107-001
4200-rpm 60-GB 378213-001
Number
380770-001 380772-001 380773-001 397247-001
Illustrated Parts Catalog

4.6 Miscellaneous (Not Illustrated)

Table 4-5
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description 65 watt AC adapter 239704-001 HP Advanced Docking Station 374804-001 HP Docking Station 374803-001 Docking Station Miscellaneous Plastics Kit 380089-001 Carrying cases
Number
Nylon top-load
Nylon entry-level
External MultiBay II 366143-001 External MultiBay II power cable and stand 366144-001 8-cell travel battery 367456-001 USB 1.1 diskette drive 359118-001 Power cords
For use in:
Canada, French Canada, Latin America, Taiwan, Thailand, and the United States
Hong Kong and the United Kingdom 246959-031
Korea 246959-AD1
People’s Republic of China 246959-AA1
Maintenance and Service Guide 4–11
325815-001 and 325815-002
325814-001
246959-001
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Table 4-5
Spare Part Information
Description Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage
Hex socket HM5.0×9.0 screw lock
Phillips PM2.5×13.0 spring-loaded
screw
Phillips PM2.5×4.0 shoulder screw
Phillips PM2.5×4.0 screw
Phillips PM2.0×8.0 shoulder screw
Phillips PM2.0×7.0 screw
Phillips PM2.0×4.0 screw
Phillips PM2.0×3.0 screw
Phillips PM1.5×4.0 screw
Phillips PM1.5×3.5 screw
Torx T8M2.0×9.0 screw
Torx T8M2.0×4.0 screw
Torx T8M2.0×2.0 screw
(Continued)
Spare Part Number
378235-001
4–12 Maintenance and Service Guide
Illustrated Parts Catalog

4.7 Sequential Part Number Listing

Table 4-6
Sequential Part Number Listing
Spare Part Number Description
239704-001 65 watt AC adapter
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
246959-031 Power cord for use in Hong Kong and the United Kingdom
246959-AA1 Power cord for use in People’s Republic of China
246959-AD1 Power cord for use in Korea
325521-001 Modem board
325814-001 Nylon entry-level carrying case
325815-001 Nylon top-load carrying case
325815-002 Nylon top-load carrying case
359118-001 USB 1.1 diskette drive
366143-001 External MultiBay II
366144-001 External MultiBay II power cable and stand
367456-001 8-cell, travel battery pack
367457-001 6-cell, 4.8-AHr battery pack
367871-001 Broadcomm Bluetooth wireless board (includes Bluetooth
board cable)
372772-001 6-cell, 4.8-AHr battery pack
373119-001 256-MB memory module (533-MHz DDR2)
373120-001 512-MB memory module (533-MHz DDR2)
373121-001 1024-MB memory module (533-MHz DDR2)
Maintenance and Service Guide 4–13
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing
(Continued)
Spare Part Number Description
373900-021 802.11a/b/g combination WLAN Mini PCI communications
card, for use in the Asia Pacific region
373901-002 802.11a/b/g combination WLAN card, for use in the rest of
the world
374803-001 HP Docking Station
374804-001 HP Advanced Docking Station
378213-001 4200-rpm, 60-GB hard drive (includes frame and connector)
378215-001 5400-rpm, 60-GB hard drive (includes frame and connector)
378217-001 Intel Celeron M 1.4-GHz processor (includes thermal paste)
378218-001 Intel Celeron M 1.5-GHz processor (includes thermal paste)
378219-001 Intel Pentium M 1.30-GHz processor (includes thermal paste)
378220-001 Intel Pentium M 1.60-GHz processor (includes thermal paste)
378221-001 Intel Pentium M 1.73-GHz processor (includes thermal paste)
378222-001 Intel Pentium M 1.86-GHz processor (includes thermal paste)
378223-001 Intel Pentium M 2.00-GHz processor (includes thermal paste)
378224-001 Intel Pentium M 2.13-GHz processor (includes thermal paste)
378226-001 USB/audio board
378227-001 Serial connector module
378228-001 LED board
378232-001 Switch cover
378233-001 Fan
378235-001 Screw Kit
378236-001 Miscellaneous Plastics Kit
4–14 Maintenance and Service Guide
Table 4-6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part Number Description
378237-001 Speaker
379799-001 Heat sink (includes thermal paste)
380089-001 Docking Station Miscellaneous Plastics Kit
380107-001 5400-rpm, 40-GB hard drive (includes frame and connector)
380108-001 5400-rpm, 80-GB hard drive (includes frame and connector)
380770-001 8X Max DVD-ROM drive (includes bezel)
380772-001 DVD/CD-RW Combo Drive (includes bezel)
380773-001 8X Max DVD±RW and CD-RW Combo Drive (includes bezel)
381582-001 802.11b/g WLAN Mini PCI communications card, for use in
most of the world
381583-001 802.11b/g WLAN Mini PCI communications card, for use in
the rest of the world
395457-001 14.1-inch, XGA, TFT display assembly (includes wireless
antenna boards and cables)
395458-001 15.0-inch, XGA, TFT display assembly (includes wireless
antenna boards and cables)
395459-001 15.0-inch, SXGA+WVA, TFT display assembly (includes
wireless antenna boards and cables)
395460-001 System board with 32 MB of video RAM
395461-001 System board with 64 MB of video RAM
395462-001 Digital media board
395463-001 Top cover (include TouchPad)
395464-001 Base enclosure
395465-001 Miscellaneous Cable Kit
Maintenance and Service Guide 4–15
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing
(Continued)
Spare Part Number Description
397243-001 Keyboard for use in the United States
397243-281 Keyboard for use in Thailand
397243-AB1 Keyboard for use in Taiwan
397243-AD1 Keyboard for use in Korea
397247-001 8X Max DVD±RW and CD-RW Dual Layer Combo Drive,
LightScribe (includes bezel)
4–16 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and safe removal and replacement service.

5.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:
Magnetic screwdriver
Phillips P0 screwdriver
5.0-mm socket wrench for system board screw locks
Flat-bladed screwdriver
Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
5
Preliminaries
Maintenance and Service Guide 5–1
Removal and Replacement Preliminaries

5.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
As you remove each subassembly from the notebook, place
the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the notebook, ensure that cables are
Ä
placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
5–2 Maintenance and Service Guide
Removal and Replacement Preliminaries

5.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:
Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system.
Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical drive tray is closed.
Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the connector.
Handle drives on surfaces covered with at least one inch of
shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 5–3
Removal and Replacement Preliminaries

5.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
5–4 Maintenance and Service Guide
Removal and Replacement Preliminaries

5.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
Place items on a grounded surface before removing items
from their containers.
Always be properly grounded when touching a sensitive
component or assembly.
Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 5–5
Removal and Replacement Preliminaries

5.6 Workstation Precautions

Use the following grounding precautions at workstations:
Cover the workstation with approved static-shielding material
(refer to
Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 5-2, “Static-Shielding Materials”).

5.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing electrostatic damage includes:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of
one megohm resistance
Static-dissipative tables or floor mats with hard ties to
the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
Maintenance and Service Guide 5–7
Removal and Replacement Preliminaries
Table 5-1 shows how humidity affects the electrostatic voltage levels generated by different activities.
Table 5-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
Table 5-2 lists the shielding protection provided by antistatic bags and floor mats.
Table 5-2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
5–8 Maintenance and Service Guide
6
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures. There are 64 screws and screw locks, in 11 different sizes, that
must be removed, replaced, or loosened when servicing the notebook. Make special note of each screw and screw lock size and location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information on screw and screw lock sizes, locations, and usage.
Maintenance and Service Guide 6–1
Removal and Replacement Procedures

6.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.
Serial Number Location

6.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing notebook components.
Disassembly Sequence Chart
Section Description
6.3 Preparing the notebook for
disassembly
Battery pack 0
6–2 Maintenance and Service Guide
# of Screws Removed
Removal and Replacement Procedures
Disassembly Sequence Chart
6.4 Hard drive 2 loosened to remove the
6.5 Notebook feet 0
6.6 Bluetooth board 0
6.7 External memory module 1 loosened to remove the
6.8 Mini PCI Communications Card 1 loosened to remove the
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.
6.9 Optical drive 1
(Continued)
hard drive cover
1 loosened to remove the
hard drive
6 to disassemble the
hard drive
memory module/Mini PCI compartment cover
memory module/Mini PCI compartment cover
6.10 Keyboard 2
6.11 Switch cover 2
6.12 LED board 4
6.13 Fan 2 loosened
6.14 Heat sink 4 loosened
6.15 Processor 1 loosened
6.16 Internal memory module 0
6.17 RTC battery 0
6.18 Display assembly 6
Maintenance and Service Guide 6–3
Removal and Replacement Procedures
Disassembly Sequence Chart
6.19 Top cover 15
6.20 Speaker 6
6.21 Modem board 2
6.22 Digital media board 0
6.23 USB/audio board 1
6.24 System board 1 screw
6.25 Serial connector module 2 screw locks
(Continued)
4 screw locks

6.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, travel battery pack
6–4 Maintenance and Service Guide
372772-001 367457-001 367456-001
Removal and Replacement Procedures
4. Remove the battery pack by following these steps: a. Turn the notebook upside down with the rear panel
toward you. b. Slide and hold the battery pack lock latch 1 to the right. c. Slide the battery pack release latch 2 to the right. (The
battery pack disengages from the notebook.) d. Slide the battery pack straight back 3 and remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
Maintenance and Service Guide 6–5
Removal and Replacement Procedures

6.4 Hard Drive

Hard Drive Spare Part Number Information
5400-rpm 80-GB 60-GB 40-GB
380108-001 378215-001 380107-001
4200-rpm 60-GB 378213-001
1. Prepare the notebook for disassembly (refer to Section 6.3).
2. Loosen the two PM2.0×4.0 screws 1 that secure the hard drive cover to the notebook.
3. Lift the left side of the hard drive cover and swing it to the right 2.
4. Remove the hard drive cover.
The hard drive cover is included in the Miscellaneous
Plastics Kit, spare part number 378236-001.
Removing the Hard Drive Cover
6–6 Maintenance and Service Guide
Removal and Replacement Procedures
5. Loosen the PM2.5×13.0 spring-loaded hard drive retention screw 1.
6. Grasp the mylar tab 2 on the hard drive and slide the hard drive to the right 3 to disconnect it from the system board.
7. Remove the hard drive from the hard drive bay 4.
Removing the Hard Drive
Maintenance and Service Guide 6–7
Removal and Replacement Procedures
8. Remove the two PM2.5×4.0 hard drive frame shoulder screws 1 from each side of the hard drive.
9. Remove the two PM2.5×4.0 hard drive frame screws 2 from each side of the hard drive.
10. Remove the two PM1.5×3.5 hard drive frame screws 3 from the front of the hard drive.
11. Lift the frame straight up 4 to remove if from the hard drive.
12. Remove the hard drive connector 5 from the hard drive.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to install and reassemble the hard drive.
6–8 Maintenance and Service Guide

6.5 Notebook Feet

The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 378236-001.
Replacing the Notebook Feet
Removal and Replacement Procedures
Maintenance and Service Guide 6–9
Removal and Replacement Procedures

6.6 Bluetooth Board

Bluetooth Board Spare Part Number Information
Broadcomm Bluetooth wireless board (includes Bluetooth board cable)
1. Prepare the notebook for disassembly (refer to Section 6.3).
2. Remove the hard drive (Section 6.4).
367871-001
6–10 Maintenance and Service Guide
Removal and Replacement Procedures
3. Slide the Bluetooth board out of the clip 1 in the hard drive compartment.
4. Disconnect the Bluetooth board cable 2 from the board.
Removing the Bluetooth Board
Reverse the above procedure to install a Bluetooth board.
Maintenance and Service Guide 6–11
Removal and Replacement Procedures

6.7 External Memory Module

Memory Module Spare Part Number Information
1024 MB 512 MB 256 MB
373121-001 373120-001 373119-001
1. Prepare the notebook for disassembly (refer to Section 6.3).
2. Position the notebook with the front toward you.
3. Loosen the PM2.0×4.0 screw 1 that secures the memory module/Mini PCI compartment cover to the notebook.
4. Lift the rear edge of the cover up and swing it toward you 2.
5. Remove the memory module/Mini PCI compartment cover.
The memory module/Mini PCI compartment cover is included in the Miscellaneous Plastics Kit, spare part number 378236-001.
Removing the Memory Module/Mini PCI Compartment Cover
6–12 Maintenance and Service Guide
Removal and Replacement Procedures
6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module board. (The edge of the module opposite the socket rises away from the notebook.)
7. Slide the module away from the socket at an angle 2.
8. Remove the memory module board.
Memory modules are slotted 3 to prevent incorrect installation
into the memory module socket.
Removing the Memory Module
Reverse the above procedure to install a memory module.
Maintenance and Service Guide 6–13
Removal and Replacement Procedures

6.8 Mini PCI Communications Card

Mini PCI Communications Card Spare Part Number Information
802.11b/g WLAN card, for use in most of the world
802.11b/g WLAN card, for use in the rest of the world
802.11a/b/g combination WLAN card, for use in the Asia Pacific region
802.11a/b/g combination WLAN card, for use in the rest of the world
1. Prepare the notebook for disassembly (Section 6.3).
2. Remove the memory module/Mini PCI compartment cover (Section 6.7).
3. Position the notebook with the front toward you.
381582-001 381583-001
373900-021
373901-002
6–14 Maintenance and Service Guide
Loading...