Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part Number: 730504-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
to
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
Front ..................................................................................................................................................... 8
Right ..................................................................................................................................................... 9
Left ..................................................................................................................................................... 10
3 Connecting to a network .............................................................................................................................. 14
Connecting to a wireless network ....................................................................................................... 14
Using the wireless controls ................................................................................................ 14
Turning wireless devices on or off ..................................................................... 14
Using HP Connection Manager (select models only) ........................................ 15
Using the wireless button .................................................................................. 15
Using operating system controls ....................................................................... 15
Using a WLAN ................................................................................................................... 15
Using an Internet service provider .................................................................... 16
Setting up a WLAN ............................................................................................ 16
Configuring a wireless router ............................................................................ 16
Protecting your WLAN ....................................................................................... 17
Connecting to a WLAN ...................................................................................... 17
Using HP Mobile Broadband (select models only) ............................................................ 17
Inserting and removing a SIM ........................................................................... 18
Using GPS (select models only) ........................................................................................ 19
Connecting to a wired network ........................................................................................................... 19
Connecting to a local area network (LAN) ......................................................................... 19
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 21
Using pointing devices ....................................................................................................................... 21
Video .................................................................................................................................................. 29
6 Power management ...................................................................................................................................... 31
Shutting down the computer ............................................................................................................... 31
Setting power options ......................................................................................................................... 31
Using power-saving states ................................................................................................. 31
Initiating and exiting Sleep ................................................................................ 32
Using the power meter and power settings ....................................................... 32
Setting password protection on wakeup ........................................................... 32
Using battery power ........................................................................................................... 32
Finding additional battery information ............................................................... 33
Using Battery Check ......................................................................................... 33
Displaying the remaining battery charge ........................................................... 33
Maximizing battery discharge time .................................................................... 33
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 67
12 Support ........................................................................................................................................................ 68
Contacting support ............................................................................................................................. 68
Input power ......................................................................................................................................... 71
Appendix A Traveling with or shipping your computer ............................................................................... 72
Appendix B Troubleshooting .......................................................................................................................... 73
The computer is unable to start up .................................................................................... 73
The computer screen is blank ............................................................................................ 74
Software is functioning abnormally .................................................................................... 74
The computer is on but not responding ............................................................................. 74
The computer is unusually warm ....................................................................................... 74
An external device is not working ...................................................................................... 75
The wireless network connection is not working ................................................................ 75
A disc does not play ........................................................................................................... 75
A movie is not visible on an external display ..................................................................... 76
The process of burning a disc does not begin, or it stops before completion .................... 76
Appendix C Electrostatic discharge .............................................................................................................. 77
Index ................................................................................................................................................................... 78
ix
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, see
Connecting to a network on page 14.
Get to know your computer—Learn about your computer features. Refer to
●
your computer on page 4 and Navigating using the keyboard, touch gestures and pointing
devices on page 21 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select Start>All Programs. For details about using the software included with the computer,
see the software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
Getting to know
1
Finding information
The computer comes with several resources to help you perform various tasks.
ResourcesFor information about
Setup Instructions poster
Help and Support
To access Help and Support, select Start > Help andSupport.
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Windows Embedded Standard 7 for HP Thin Clients
Quick Reference Guide
To access the user guides, select Start > Help and
Support > User guides.
Regulatory, Safety and Environmental Notices
To access the user guides, select Start > Help and
Support > User guides.
Safety & Comfort Guide
To access the user guides, select Start > Help and
Support > User guides.
– or –
Go to
http://www.hp.com/ergo.
http://www.hp.com/go/
How to set up the computer
●
Help to identify computer components
●
●Operating system information
Software, driver, and BIOS updates
●
Troubleshooting tools
●
●How to access support
Features of HP thin client models that use the Windows®
●
Embedded Standard (WES) 7 operating system.
Regulatory and safety information
●
Battery disposal information
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
●
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP website
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://www.hp.com/go/
HP support telephone numbers
Support information
●
Ordering parts and finding additional help
●
Accessories available for the device
●
2Chapter 1 Welcome
ResourcesFor information about
Limited Warranty*
To access this guide, select Start>Help and
Support > User guides > View Warranty
Information.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Warranty information
http://www.hp.com/go/
Finding information3
2Getting to know your computer
Top
TouchPad
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on and off.
(2)TouchPad zoneMoves the pointer and selects or activates items on the
screen.
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
4Chapter 2 Getting to know your computer
Lights
ComponentDescription
(1)
(2)Caps lock lightOn: Caps lock is on.
(3) TouchPad light
(4)
(5)Num lock lightOn: Num lock is on.
(6)
(7)
Power light ●On: The computer is on.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
Microphone mute light●Amber: The microphone is muted.
Off: The microphone is on.
●
Wireless light
Mute light
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device is on.
Amber: All wireless devices are off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Top5
Buttons and speakers
ComponentDescription
(1)
(2)Speakers (2)Produce sound.
(3)
(4)
Power button●When the computer is off, press the button to turn on
Wireless buttonTurns the wireless feature on or off but does not establish a
Volume mute buttonMutes and restores speaker sound.
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings: Select Start >
Control Panel > System and Security > Power Options.
wireless connection.
6Chapter 2 Getting to know your computer
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)fn keyExecutes frequently used system functions when pressed in
(3)
(4)Function keysExecute frequently used system functions when pressed in
(5)
(6)Embedded numeric keypad When the keypad is turned on, it can be used like an
(7)num lk keyTurns the embedded numeric keypad on and off when
Windows button Displays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the cursor.
with the fn key.
combination with a function key, the num lk key, or the esc
key.
combination with the fn key.
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
pressed in combination with the fn key.
Top7
Front
ComponentDescription
(1)
(2)
(3)
(4)
Wireless light
Power light ●On: The computer is on.
AC adapter/Battery light●White: The computer is connected to external
Drive light
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device is on.
Amber: All wireless devices are off.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
power and the battery is charged from 90 to 99
percent.
Amber: The computer is connected to external
●
power and the battery is charged from 0 to 90
percent.
Blinking amber: A battery that is the only
●
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
Off: The battery is fully charged.
●
Blinking white: The hard drive or optical disk
●
drive is being accessed.
8Chapter 2 Getting to know your computer
Right
ComponentDescription
(1)
(2)
(3)
(4)
Audio-out (headphone) jack/Audio-in
(microphone) jack
USB ports (2)Connect optional USB devices and provide enhanced USB
Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
External monitor portConnects an external VGA monitor or projector.
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices. To access
the user guides, select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
power performance.
NOTE: These ports support USB 2.0 by default. For
details about activating the USB 3.0 port functionality, see
Using a USB device on page 41.
performance monitor or projector.
(5)Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(6)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right9
Left
ComponentDescription
(1)
(2)
(3)
(4)Memory card readerReads data from and writes data to memory cards such as
(5)
(6)Upgrade bay (optical drive shown)The upgrade bay can hold an optical drive that reads and
Power connectorConnects an AC adapter.
RJ-45 (network) jack
RJ-45 (network) lights (2)
USB charging portConnects an optional USB device. The USB charging port
USB port Connects optional USB devices and provide enhanced
Connects a network cable.
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
●
can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: These ports support USB 2.0 by default. For
details about activating the USB 3.0 port functionality, see
Using a USB device on page 41.
Secure Digital (SD).
USB power performance.
NOTE: These ports support USB 2.0 by default. For
details about activating the USB 3.0 port functionality, see
Using a USB device on page 41.
writes (select models only) to an optical disc. It can also
hold a weight saver option.
(7)Optical drive light (select models only)
(8)Optical drive eject button (select models
(9)
only)
Smart card Supports optional smart cards.
10Chapter 2 Getting to know your computer
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
●
Releases the optical drive disc tray.
Display
ComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(2)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(3)Internal microphones (2)Record sound.
(4)Webcam light (select models only)On: The webcam is in use.
(5)Webcam (select models only)Records video and captures still photographs.
(6)Internal display switchTurns off the display if the display is closed while the power is
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. To access the user guides, select Start > Help and Support >
User Guides.
local area networks (WLAN).
wide area networks (WWAN).
on.
NOTE: The display switch is not visible on the outside of the
computer.
Display11
Bottom
ComponentDescription
(1) Service doorProvides access to the hard drive bay, the WLAN
module slot, the WWAN module slot, and the memory
module slots.
Steps for removing the service door are provided in
Removing or replacing the service door on page 45.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support. To access Help and Support, select
Start > Help and Support.
(2)
(3)
(4)
Battery release latch open positionReleases the battery.
Battery release latch locked positionHolds the battery.
Docking connectorConnects an optional docking device.
12Chapter 2 Getting to know your computer
ComponentDescription
(5)
(6)
(7)
(8)Battery bayHolds the battery.
(9)Vents (4)Enable airflow to cool internal components.
Service door release latch locked
position
Optional security screwLocks the service door release latch in place.
Service door release latch Releases the service door on the computer.
Holds the service door.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Bottom13
3Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
●
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)
●
device that gives you wireless connectivity over a much larger area. Mobile network operators
install base stations (similar to cell phone towers) throughout large geographic areas, effectively
providing coverage across entire states, regions, or even countries.
For more information about wireless technology, see the information and website links provided in
Help and Support. To access Help and Support, select Start > Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button)
Operating system controls
●
Turning wireless devices on or off
You can use the wireless button or HP Connection Manager (select models only) to turn on and turn
off wireless devices.
To turn off wireless devices using HP Connection Manager:
▲Right-click the HP Connection Manager icon in the notification area, at the far right of the
taskbar, and then click the power button next to the desired device.
-or-
Select Start>All Programs>Productivity and Tools > HP Connection Manager, and then
click the power button next to the desired device.
14Chapter 3 Connecting to a network
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface
for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving
SMS (text) messages. HP Connection Manager allows you to manage the following devices:
Wireless local area network (WLAN)/Wi-Fi
●
Wireless wide area network (WWAN)/HP Mobile Broadband
●
HP Connection Manager provides information and notifications on connection status, power status,
SIM details, and SMS messages. Status information and notifications are provided in the notification
area, at the far right of the taskbar.
To open HP Connection Manager:
Click the HP Connection Manager icon in the taskbar.
▲
-or-
Select Start>All Programs>Productivity and Tools>HP Connection Manager.
For more information, see the HP Connection Manager software Help.
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is amber, all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
Select Start>Control Panel>Network and Internet>Network and Sharing Center.
▲
For more information, access Help and Support by selecting Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
Connecting to a wireless network15
NOTE:The terms wireless router and wireless access point are often used interchangeably.
●A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and
●
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
NOTE:Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
●
an Internet service provider
A wireless router (2) (purchased separately)
●
A wireless computer (3)
●
NOTE:Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in configuring a wireless router, see the information provided by your router manufacturer or
your ISP.
16Chapter 3 Connecting to a network
NOTE:It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. To protect your WLAN, use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access Help and Support by selecting Start > Help and Support.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.Turn on the computer. Be sure that the WLAN device is on. If the device is on, the wireless light
is on. If the wireless light is off, press the wireless button.
NOTE:On some models, the wireless light is amber when all wireless devices are off.
2.Click the network status icon in the notification area, at the far right of the taskbar.
3.Select a WLAN to connect to.
4.Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE:If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE:If you do not see the WLAN you want to connect to, click Open Network and Sharing
Center. and then click Set up a new connection or network. A list of options is displayed,
allowing you to manually search for and connect to a network or to create a new network
connection.
5.Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE:The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a mobile network operator), which in most cases is a cellular phone
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
Connecting to a wireless network17
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