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HP mt245 Mobile Thin Client
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2015
Document Part Number: 813461-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons ................................................................................................................................................ 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 16
Mass storage devices ........................................................................................................................................... 17
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Battery ............................................................................................................................................... 24
Bottom cover ..................................................................................................................................... 25
Solid-state drive, 2.5-inch ................................................................................................................ 28
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Solid-state drive, M.2 ........................................................................................................................ 30
WLAN module .................................................................................................................................... 32
Memory module ................................................................................................................................ 34
RTC battery ........................................................................................................................................ 35
USB board .......................................................................................................................................... 36
Speakers ............................................................................................................................................ 37
Power button board .......................................................................................................................... 39
Heat sink assembly ........................................................................................................................... 41
Fan ..................................................................................................................................................... 43
System board .................................................................................................................................... 44
TouchPad button board ..................................................................................................................... 47
Display assembly ............................................................................................................................... 48
Power connector cable ...................................................................................................................... 55
6 Computer Setup (BIOS) and MultiBoot ........................................................................................................... 57
Using Computer Setup ......................................................................................................................................... 57
Starting Computer Setup .................................................................................................................. 57
Navigating and selecting in Computer Setup ................................................................................... 57
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 58
Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 59
Using MultiBoot ................................................................................................................................................... 59
About the boot device order ............................................................................................................. 59
Choosing MultiBoot preferences ....................................................................................................... 60
Setting a new boot order in Computer Setup ................................................................. 60
Dynamically choosing a boot device using the f9 prompt ............................................. 60
Setting a MultiBoot Express prompt .............................................................................. 61
Entering MultiBoot Express preferences ........................................................................ 61
Using HP Sure Start (select models only) ............................................................................................................ 61
7 Device management .................................................................................................................................... 63
8 Diagnostics and Troubleshooting .................................................................................................................. 65
LEDs ..................................................................................................................................................................... 65
Wake-on LAN ....................................................................................................................................................... 65
Power-On Sequence ............................................................................................................................................ 66
Power-On Diagnostic Tests .................................................................................................................................. 66
Troubleshooting ................................................................................................................................................... 66
Basic Troubleshooting ....................................................................................................................... 66
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Conguring a PXE Server ..................................................................................................................................... 67
9 Restoring the Flash Image ............................................................................................................................ 69
System Requirements ......................................................................................................................................... 69
Getting Started .................................................................................................................................................... 69
Formatting a USB Flash Drive .............................................................................................................................. 69
Unpacking the Image and Tools for Deployment ................................................................................................ 70
Deploying with PXE .............................................................................................................................................. 70
10 Adding an Image Restore Tool ..................................................................................................................... 71
11 Specications ............................................................................................................................................ 73
Computer specications ...................................................................................................................................... 73
35.6-cm (14.0-in) display specications ............................................................................................................. 74
12 Statement of Volatility .............................................................................................................................. 75
Non-volatile memory usage ................................................................................................................................ 77
Questions and answers ....................................................................................................................................... 79
13 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 82
14 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 87
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1 Product description
Category Description
Product name HP mt245 Mobile Thin Client
Processors AMD Quad-Core A-Series Accelerated Processor
AMD A6-6310 (1.8-GHz, SC turbo up to 2.4 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W)
Chipset AMD Beema (integrated with processor)
Graphics Internal graphics:
AMD Radeon™ R4 Graphics
Support HD Decode, DX11, HDMI, and PX7
Panel 35.6-cm (14.0-in), high-denition (HD), WLED, SVA, eDP, AntiGlare (1366×768) display, at 3.6 mm, bezel
type; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
Supports up to 4 GB of system RAM in the following conguration:
●
4096-MB total system memory (4096×1)
Primary storage Supports 16 GB solid-state drive (6.35-cm [2.5-in])
Supports 16-GB 2242 M.2 SSD
Audio/visual HP Webcam - Fixed (no tilt) + activity LED, USB 2.0, 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
DTS Sound+
Dual speakers
Ethernet Realtek RTL8166EH-CG Integrated 10/100/1000 NIC
S3/S4/S5 wake on LAN
Wireless networking WLAN options via minicard connector:
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
WLAN Antenna (1) (congured around bezel on panel on all units)
Bluetooth 4.0 only supported via combo card
Disable Bluetooth capability
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
Internal Card One M.2 slot for WLAN
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Category Description
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz (Hot Plug / Unplug and auto detect for correct output to
wide-aspect vs. standard aspect video [auto adjust panel resolution to t embedded panel and external
monitor connected])
VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line in jack
Microphone input jack
Docking USB 3.0 docking
Keyboard/pointing
devices
Power requirements 45 W AC adapter
Security Security Lock
Operating system Operating System Version:
Serviceability End-user replaceable parts:
Full-size "island style" keyboard, backlit, DuraKeys
TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
1 meter power cord (3 wire plug)
4-cell, 41-Whr Li-ion battery
HP Fast Charge Technology (charge from 0% to 90% takes less than 90 minutes)
Windows Embedded 7P, 64-bit
Preinstalled:
Windows Embedded 7P, 64-bit
Restore media:
None
OSDVD:
None
AC adapter
2 Chapter 1 Product description
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2 External component identication
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(4) Internal microphone Records sound.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.
Display 3
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Component Description
(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
(4) Internal microphone Records sound.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.
video conference and chat online using streaming video.
area networks (WLAN).
4 Chapter 2 External component identication
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Right
Component Description
(1) Power light
(2) Hard drive light
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Security cable slot Attaches an optional security cable to the computer.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o.
●
Blinking white: The hard drive is being accessed.
external drive, printer, scanner or USB hub.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
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Left
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
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Top
TouchPad
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > HP > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
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Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
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Buttons
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
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Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed alone
or in combination with the fn key.
10 Chapter 2 External component identication
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Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory card reader Reads optional SD cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then press on the
card until it is rmly seated.
To remove a card:
Press in on the card it until it pops out.
(5) Speakers (2) Produce sound.
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Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) QPC code
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
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3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 13
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Item Component Spare part
number
(1) Display assembly (35.6-cm [14.0-in] HD, anti-glare)
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 16.
(2) Top cover/keyboard (includes touchpad)
NOTE: For a list of country code suxes for the top cover/keyboard spare part numbers, see Bottom
cover on page 25.
(3) Touchpad button board (includes bracket) 813517-001
(4) Power button board (includes cable) 813516-001
(5) Power connector cable 813505-001
(6) System board with AMD A6-6310 processor (includes replacement thermal materials) 817894-001
(7) Fan 813506-001
(8) Heat sink assembly (includes replacement thermal materials): 813507-001
(9) RTC battery 718440-001
(10) Memory module (DDR3L-1600):
4 GB 691740-001
(11) Solid-state drive, 16 GB (M.2) 818504-001
(12) Solid-state drive adapter board (includes cable) 822347–001
(13) Drive bracket
(14) WLAN module:
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
813513-xxx
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
(15) USB board (includes cable) 813515-001
(16) Drive connector
(17) Solid-state drive, 16 GB (2.5 inch) not spared
(18) Speakers (left and right; includes tape) 813524-001
(19) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 807957-001
(20) Base enclosure 815226-001
Rubber Kit (includes rear left and right feet; not illustrated) 813522-001
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Miscellaneous parts
Component Spare part number
HP Smart AC adapter:
45-W non-PFC, non-slim 741727-001
Power cord (3-pin, black, 1.0 m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Brazil 755530-202
For use in India 755530-D61
For use in Japan 755530-291
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes front and rear feet) 813522-001
Screw Kit 813523-001
Miscellaneous parts 15
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Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes insulator screws) 815227-001
(2) Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws) 814811-001
Hinges (left and right; includes insulator screws) 813511-001
(3a) Top hinge
(3b) Left and right hinges
(4) Display cable (includes display panel cable and webcam/microphone cable; includes
insulator screws)
(5) Webcam/microphone module, VGA (includes insulator screws) 813525-001
(6) Antenna (includes insulator screws) 813485-001
(7) Display enclosure (includes insulator screws) 814808-001
813503-001
16 Chapter 3 Illustrated parts catalog
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Mass storage devices
Item Component Spare part number
(1) Solid-state drive, 16 GB (M.2) 818504-001
(2) Solid-state drive adapter board (includes cable) 822347-001
(3) Drive mounting bracket not spared
Mass storage devices 17
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18 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 19
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
20 Chapter 4 Removal and replacement procedures preliminary requirements
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Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 21
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
22 Chapter 4 Removal and replacement procedures preliminary requirements
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5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 12 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 23
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Battery
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
3. Remove the battery from the computer (3).
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Bottom cover
In this section, the rst table provides the main spare part number for the top covers/keyboards. The second
table provides the country code suxes for the spare part number.
NOTE: All top cover/keyboard spare part kits include a touchpad.
Description Spare part number
Top cover with keyboard 813513-xxx
For use in country or region Spare part number For use in country or region Spare part number
Brazil -201 South Korea -AD1
Canada -DB1 Taiwan -AB1
India -D61 Thailand -281
Japan -291 United States -001
Latin America -161
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber feet from rear of the bottom of the computer (1)
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3. Remove the 4 Phillips PM2.5×6.0 screws (2) from the rear corners of the computer.
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4. Remove the 10 Phillips PM2.5×6.0 screws that secure the bottom cover to the computer.
5. Start prying near the on the side of the computer (1) and work around to the back (2) and then opposite
side (3) to separate the bottom cover from computer.
6. Remove the bottom cover (4).
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Reverse this procedure to install the bottom cover.
Solid-state drive, 2.5-inch
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the solid-state drive:
1. Disconnect the drive cable from the system board (1).
2. Lift the drive assembly from the computer (2).
3. To disassemble the solid-state drive, pull the connector away from the drive to remove it (1).
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4. Flex the bracket to remove it from the solid-state drive (2).
Reverse this procedure to reassemble and install the solid-state drive.
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Solid-state drive, M.2
Description Spare part number
Solid-state drive, 16 GB, M.2 818504-001
Solid-state drive adapter board (includes cable) 822347-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the computer.
2. Lift the top of the drive upward (2), and the pull the drive away from the connector (3).
3. If it is necessary to remove the solid-state drive adapter board, disconnect the drive cable from the
system board (1).
4. Remove the two Phillips PM2.5×4.0 screws (2) that secure the SSD adapter board to the computer.
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5. Lift the SSD adapter board from the computer (3).
Reverse this procedure to install the solid-state drive.
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WLAN module
Description Spare part number
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The number of antenna cables may vary.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
If two antennas are connected, the #2 WLAN antenna cable is connected to the WLAN module Aux
terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
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3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Memory module
NOTE: The memory module is not customer replaceable.
Description Spare part number
4-GB (DDR3L-1600) 691740-001
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
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RTC battery
Description Spare part number
RTC battery 718440-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
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USB board
Description Spare part number
USB board (includes cable) 813515-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the USB board:
1. Disconnect the USB board cable from the system board (1).
2. Remove the Phillips PM2.5×3.0 screw (2) that secures the USB board to the computer.
3. Lift the USB board (3) from the computer.
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
4. Lift the cable to disengage the adhesive that secures it to the computer (4).
Reverse this procedure to install the USB board.
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Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the speakers:
1. Disconnect the touchpad cable from the system board (1).
2. Disconnect the speaker cable from the system board (2).
3. Lift the tape that secures the speaker cable to the computer (3).
Description Spare part number
Speakers (left and right; includes tape) 813524-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
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4. Remove the cable from the routing path (1), and then lift up and remove the speakers from the
computer (2).
NOTE: The speakers are not secured with screws.
Reverse this procedure to install the speakers.
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Power button board
Description Spare part number
Power button board (includes cable) 813516-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the power button board:
1. Disconnect the power button board cable from the system board (1).
2. Disconnect the power connector cable from the system board (2).
3. Remove the Phillips PM2.5×3.5 screw (3) that secures the power button board to the top cover.
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4. Press the tab that secures the board to the computer (1), and then remove the power button board and
cable from the computer (2).
Reverse this procedure to install the power button board and cable.
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Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink 813507-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the heat sink assembly:
1. In the order stamped on the heat sink, loosen the screws (1) that secure the heat sink to the system
board.
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2. Remove the heat sink from the system board (2).
●
Be sure thermal paste is applied on the heat sink (1) and the processor (2).
Reverse this procedure to install the heat sink.
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Fan
Description Spare part number
Fan 813506-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the Phillips PM2.0×4.0 screw (2) that secures the fan to the computer.
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
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System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board with AMD A6-6310 processor (includes replacement thermal materials) 817894-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the hard drive (see Solid-state drive, 2.5-inch on page 28).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 32)
●
Memory module (see Memory module on page 34)
●
M.2 solid-state drive (see Solid-state drive, M.2 on page 30)
To remove the system board:
1. Remove the display and antenna cables by disconnecting the display cable from the system board (1).
2. Disconnect the antenna cable from the WLAN module (2).
3. Remove the cables from the clips in the middle of the computer (3).
4. Remove the cable from the clips near the battery bay (4).
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5. Remove the tape that secures the cables to the computer (5), and then remove the cables from their
remaining routing paths.
6. Position the computer upright, and then disconnect the following cables from the system board:
(1): Keyboard cable
(2): Power connector cable
(3): Power button board cable
(4): Speaker cable
(5): Touchpad button board cable
(6): USB board cable
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7. Remove the four Phillips PM2.5×3.5 screws (1) that secure the system board to the computer.
8. Lift the system board out of the computer (2).
Reverse this procedure to install the system board.
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TouchPad button board
Description Spare part number
TouchPad button board (includes bracket) 813517-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the system board (see System board on page 44).
To remove the TouchPad button board:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.5×3.5 screws (2) that secure the TouchPad button board to the computer.
3. Remove the TouchPad button board and cable (3).
Reverse this procedure to install the TouchPad button board and cables.
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Display assembly
This section describes removing the display assembly and disassembling display subcomponents.
If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer.
Description Spare part number
Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws) 814811-001
Antenna (includes insulator screws) 813485-001
Display bezel (includes insulator screws) 815227-001
Display cable (includes display panel cable and webcam/microphone cable; includes insulator screws) 813503-001
Display enclosure (includes insulator screws) 814808-001
Hinges (left and right) (includes insulator screws) 813511-001
Webcam/microphone module, VGA (includes insulator screws) 813525-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
To remove the display assembly:
1. Remove the three Phillips PM2.5×5.0 screws (1), two Phillips broadhead PM2.0×2.0 screws (2) (on the
right hinge), and one Phillips PM2.5×3.5 screw (3) (on the left hinge) that secures the display assembly
to the computer.
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2. Lift the display from the computer (4).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display
bezel to the enclosure.
b. Flex the inside of the bottom edge (1), the left and right edges (2), and the top edge (3) of the
display bezel until the bezel disengages from the display enclosure.
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c. Remove the display bezel (4).
2. To remove the webcam/microphone module:
a. Position the display assembly with the top edge toward you.
b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module (1) enough to disconnect the cable.
c. Disconnect the cable (2) from the module.
3. To remove the display panel:
a. Remove the four Phillips PM2.0×2.4 screws that secure the display panel to the enclosure.
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b. Rotate the display panel o the display enclosure (1) to gain access to the display cable connection
on the back of the panel.
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
4. To remove the display hinges:
a. Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure.
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b. Remove the top display hinge (2).
c. Lift the tape that secures the left and right hinges to the enclosure (1).
d. Remove the six broadhead Phillips PM2.5×2.0 screws (2) at the bottom of the hinges that secure
the left and right hinges to the display enclosure.
e. Remove the two Phillips PM2.0×3.0 screws (3) in the middle of the hinges that secure the left and
right hinges to the display enclosure.
f. Remove the left and right display hinges (4).
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5. To remove the wireless antenna cable and transceiver, release the cable from the clips built into the
display enclosure (1), and then remove the cable (2).
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure
(1), and then remove the cable from the display enclosure (2).
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Use the following image to determine proper cable routing in the display.
(1): Display/webcam cable
(2): Antenna cable
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Reverse this procedure to reassemble and install the display assembly.
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Power connector cable
Description Spare part number
Power connector cable 813505-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the display (see Display assembly on page 48).
To remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Lift the tape that secures the connector to the computer (2).
3. Remove the cable from the clips around the fan (3), and then lift the power connector cable from the
computer (4).
Reverse this procedure to install the power connector cable.
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6 Computer Setup (BIOS) and MultiBoot
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
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Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions to access BIOS downloads.
2. At the BIOS download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
Using MultiBoot 59
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You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
60 Chapter 6 Computer Setup (BIOS) and MultiBoot
Page 69
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 61
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62 Chapter 6 Computer Setup (BIOS) and MultiBoot
Page 71
7 Device management
HP mt245 Mobile Thin Client includes a license for HP Device Manager and has a Device Manager agent preinstalled. HP Device Manager is an optimized management tool used to manage the full life cycle of HP
products to include Discover, Asset Management, Deployment and Conguration. For more information on HP
Device Manager, please visit www.hp.com/go/hpdm.
If you wish to manage the HP mt245 Mobile Thin Client with other management tools such as Microsoft SCCM
or LANDesk, go to www.hp.com/go/clientmanagement for more information.
63
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64 Chapter 7 Device management
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8 Diagnostics and Troubleshooting
LEDs
LED Status
Power LED O When the unit is plugged into the wall socket and the Power LED is o, the unit is powered o.
However, the network can trigger a Wake On LAN event in order to perform management functions.
Power LED On Displays during boot sequence and while the unit is on. During boot sequence, hardware initialization is
processed and startup tests are performed on the following:
●
Processor initialization
●
Memory detection and initialization
●
Video detection and initialization
NOTE: If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video test fails,
the unit beeps. There are no messages sent to video for any of these failed tests.
NOTE: After the video is initialized, anything that fails will have an error message.
NOTE: RJ-45 LEDs – Blinking green indicates network activity, and amber indicates a 100MB speed connection.
IDE LED is O When the unit is powered on and the ash activity light is o, then there is no access to the system
ash.
IDE LED blinks white Indicates the system is accessing the internal IDE ash.
Wake-on LAN
Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a
network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings
setting.
To enable or disable WOL:
1. Turn on or restart the computer.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and again
press Esc or F10 when the monitor light turns green to access the utility.
3. If you pressed Esc, press F10 to enter Computer Setup.
4. Navigate to Advanced > Built-in Device Options.
5. Under Wake-on LAN, select the appropriate WOL setting.
6. Press F10 to accept any changes.
7. Select Main > Save Changes and Exit.
LEDs 65
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Power-On Sequence
At power-on, the ash boot block code initializes the hardware to a known state, then performs basic poweron diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions:
1. Initializes CPU and memory controller.
2. Initializes and congures all PCI devices.
3. Initializes VGA software.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics. For more information, see “Power-On Diagnostic Tests”.
7. The unit boots the operating system.
Power-On Diagnostic Tests
The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and
conguration. If a diagnostic test fails during hardware initialization the unit simply stops. There are no
messages sent to video.
NOTE: You may try to restart the unit and run through the diagnostic tests a second time to conrm the rst
shutdown.
The following table lists the tests that are performed on the unit.
Test Description
Boot Block Checksum Tests boot block code for proper checksum value
DRAM Simple write/read pattern test of the rst 640k of memory
Serial Port Tests the serial port using simple port verication test to determine if ports are present
Timer Tests timer interrupt by using polling method
RTC CMOS battery Tests integrity of RTC CMOS battery
NAND ash device Tests for proper NAND ash device ID present
Troubleshooting
Basic Troubleshooting
If the computer is experiencing operating problems or will not power on, review the following items.
8-1 Power-On Troubleshooting
Table
Issue Procedures
The computer unit is experiencing operating
problems.
Ensure that the following connectors are securely plugged into the computer:
Power connector, keyboard, mouse, network RJ-45 connector, monitor
66 Chapter 8 Diagnostics and Troubleshooting
Page 75
Table 8-1 Power-On Troubleshooting (continued)
The computer does not power on. 1. Verify that the power supply is good by installing it on a known working unit
and testing it. If the power supply does not work on the test unit, replace the
power supply.
2. If the unit does not work properly with the replaced power supply, have the
unit serviced.
The computer powers on and displays a splash
screen, but does not connect to the server.
No link or activity on the network RJ-45 LEDs or
the LEDs do not illuminate blinking green after
powering on the computer. (The network LEDs
are located inside the RJ-45 connector on the
top, rear panel of the computer. Indicator lights
are visible when the connector is installed.)
A newly connected unknown USB peripheral
does not respond or USB peripherals connected
prior to the newly connected USB peripheral will
not complete their device actions.
1. Verify that the network is operating and the network cable is working
properly.
2. Verify that the unit is communicating with the server by having the System
Administrator ping the unit from the server:
●
If the computer pings back, then the signal was accepted and the unit is
working. This indicates a conguration issue.
●
If the computer does not ping back and the computer does not connect
to the server, re-image the unit.
1. Verify that the network is not down.
2. Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a known
working device—if a network signal is detected then the cable is good.
3. Verify the power supply is good by replacing the power cable to the unit with
a known working power supply cable and testing it.
4. If network LED's still do not light and you know the power supply is good,
then re-image the unit.
5. If network LED’s still do not light, run the IP conguration procedure.
6. If network LED’s still do not light, have the unit serviced.
An unknown USB peripheral may be connected and disconnected to a running
platform as long as you do not reboot the system. If problems occur, disconnect
the unknown USB peripheral and reboot the platform.
Conguring a PXE Server
NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis.
Customers that call the HP Customer Service Center with PXE issues and questions should be referred to their
PXE provider for assistance.
Additionally, refer to the following:
– For Windows 2008 R2: http://support.microsoft.com/kb/891275
– For Windows 2012: http://technet.microsoft.com/en-us/library/cc766320(WS.10).aspx
The services listed below must be running, and they may be running on dierent servers:
1. Domain Name Service (DNS)
2. Remote Installation Services (RIS)
NOTE: Active Directory DHCP is not required, but is recommended.
Conguring a PXE Server 67
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68 Chapter 8 Diagnostics and Troubleshooting
Page 77
9 Restoring the Flash Image
System Requirements
To create a recovery device for the purpose of reashing or restoring the software image on the ROM, you will
need the following:
●
A personal computer running Microsoft Windows 7.
●
One or more HP mt245 Mobile Thin Clients
●
8-GB or larger USB ash device for Microsoft Windows Embedded Standard 7 (WES 7) (if using the USB
format).
This restore method will not work with all USB ash devices. USB ash devices with multiple
partitions generally do not support this restore method. The range of USB ash devices available on the
market is constantly changing. Not all USB ash devices have been tested with the HP Thin Client
Imaging Tool.
Before using the utility, you must download the appropriate image from http://www.hp.com.
Getting Started
There are two deployment options supported by this utility. You can choose to do one or more of the
following using your personal computer:"
●
Create a bootable ash image on a USB ash device.
●
Unbundle the image to a directory for use in a custom deployment scenario or PXE image.
Download and run the Package-for-the-Web deliverable (an .exe le) that contains the original factory image
for the computer. The HP Thin Client Imaging Tool (CRStart.exe) runs automatically.
Choose the USB deployment option.
During the restore process, the computer ash drive will be reformatted and all data on it will be erased
before the system image is copied to it. To prevent loss of data, be sure that you have saved any usercreated data from the ash drive. During the rst restart of the computer following the restore process,
it may take approximately 15 minutes to unbundle the software before the Windows Desktop is
displayed.
Formatting a USB Flash Drive
CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to
another drive.
1. Connect your USB ash device (drive key) to your personal computer. Ensure that only one USB ash
device is connected to the system.
2. Click USB Format.
System Requirements 69
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3. Select the USB drive from the list, using the up and down arrows to display the correct drive letter. (If the
USB drive does not appear in the list, click Update Drives, then scroll through the list again.)
During the next step, the USB drive will be reformatted and all data on it will be erased before the
bootable image is copied to it. To prevent loss of data, be sure that you have saved any data from the
USB drive to another drive.
4. Click Format. Connect the bootable USB ash device to the computer. Only one bootable USB device may
be attached to the computer during this process.
NOTE: Do not use USB 3.0 devices.
5. Restart the computer.
6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the
computer.
Unpacking the Image and Tools for Deployment
▲
Click Deployment.
The components that comprise the recovery image (DSKIMG.BIN) are unbundled.
When this process is complete, the four most important les include: IBRPE.EXE (the image restoration
utility), FLASH.IBR (the OS image), the ReadMe.TXT le, and boot.wim (the pre-install environment).
Deploying with PXE
1. Ensure that IBRPE.EXE and FLASH.IBR le exist.
2. Add the following command to execute IBRPE in WinPE environment: [full path]\IBRPE.EXE
[full path]\FLASH.IBR HD0
To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter.
See your documentation if using a dierent PXE server, such as Altiris Deployment Solution.
70 Chapter 9 Restoring the Flash Image
Page 79
10 Adding an Image Restore Tool
1. Ensure that the boot order is set to use the Network as the rst boot device.
2. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g.,
c:\program files\altiris\express\deployment server\images)
3. From the Altiris Deployment Server Console, click File > New > Job .
4. Enter a unique name for the job that you will use to deploy the original computer image.
5. Click the name of the new job.
6. Near the upper right side of the screen, click Add.
7. Select Run Script from the menu.
8. Type [full path]images\ibr\exe-y\images\ash.xx hd0
9. Under In which OS would you like to run this script? Click DOS.
10. Click Finish.
11. You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later,
depending on your needs. Refer to the documentation for Altiris Deployment Solution
(http://www.altiris.com/support/documentation) for more detailed information.
71
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72 Chapter 10 Adding an Image Restore Tool
Page 81
11 Specications
Computer specications
Metric U.S.
Dimensions
Depth 241.5 mm 9.51 in
Width 345.4 mm 13.6 in
Height 23.9 mm 0.94 in
Weight (with 3 cell battery) 1.79 kg 3.95 lb
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 73
Page 82
35.6-cm (14.0-in) display specications
Metric U.S.
Dimensions
Height 17.6 cm 6.93 in
Width 31.2 cm 12.28 in
Diagonal 35.7 cm 14.06 in
Brightness 220 nits
Resolution 1366 × 768
Viewing angle SVA
Backlight WLED
Graphics adapter eDP
Thickness 3.6 mm
74 Chapter 11 Specications
Page 83
12 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Mobile Thin Client systems and provide general instructions for restoring nonvolatile
memory that can contain personal data after the system has been powered o and the hard drive has been
removed.
HP Mobile Thin Client products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system conguration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Mobile Thin Client system, personal
data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in
nonvolatile memory. The steps below will remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed
in the Maintenance & Service Guides available for HP PC products available on the product support pages at
www.hp.com.
1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the
bottom of the display, or press the ESC key to display the start up menu, then press F10 . If the
system has a BIOS administrator password, enter the password at the prompt.
b. Select the File menu, then Restore Defaults.
c. Select the System Conguration menu, then Restore Security Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the
tag, then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select
DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing
master DriveLock password, then press Enter to conrm and return to the prior menu. Repeat this
procedure if more than one hard drive has a DriveLock password.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic
DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more
than one hard drive has an Automatic DriveLock password.
g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning
message.
h. Select the File menu, then Save Changes and Exit.
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM,
reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Conguration,
75
Page 84
then AMT Options. Then select Uncongure AMT on next boot. Select Save then Yes. Select the
File menu, and then select Save Changes and Exit. Reboot the system and conrm that you want
to uncongure AMT.
j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate
it.
k. If the optional Absolute® Software Computrace® management and tracking service was activated
on the notebook PC, contact the provider to deactivate it.
l. Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that,
ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when
prompted near the bottom of the display, or press ESC to display the start up menu, then press
F10. Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and
select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive
capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third
party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by
powering on the system and pressing F10 when prompted near the bottom of the display. Select
the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the
desired hard drive.
76 Chapter 12 Statement of Volatility
Page 85
Non-volatile memory usage
Non Volatile
Memory Type
Real Time Clock
(RTC) battery
backed-up
CMOS
conguration
memory (CMOS)
Controller (NIC)
EEPROM
Keyboard ROM 64 Kbytes
Amount
(Size)
256 Bytes No Yes Stores system
64 Kbytes
(not
customer
accessible)
(not
customer
accessible)
Does this
memory
store
customer
data?
No Yes Store NIC
No Yes Stores
Does this
memory
retain data
when power is
removed?
What is the
purpose of
this memory?
date and time
and limited
keyboard
controller
data.
conguration
and NIC
rmware.
rmware code
(keyboard,
mouse, &
battery
management).
How is data input into
this memory?
Using the F10 Setup utility
or changing the
Microsoft® Windows® date
& time.
Using a utility from the
NIC vendor that can be run
from DOS.
Programmed at the
factory. Code is updated
when the system BIOS is
updated.
How is this memory
write protected?
This memory is not
write-protected. HP
recommends
password protecting
the F10 Setup utility.
A utility is required to
write data to this
memory and is
available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner
will render the NIC
nonfunctional.
A utility is required for
writing data to this
memory and is
available on the HP
website. Writing data
to this ROM in an
inappropriate manner
can render the PC
nonfunctional.
DIMM Serial
Presence Detect
(SPD)
conguration
data
System BIOS 4 to 5
Intel
Management
Engine
Firmware
(present only in
models ending
in a ‘p’ or ‘w’ or
with Intel
Centrino Pro
technology)
256 Bytes
per memory
module,
128 Bytes
programma
bl e (not
customer
accessible)
MBytes
1.5 or
5MByte
No Yes Stores
memory
module
information.
Yes Yes Store system
BIOS code and
PC
conguration
data.
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party
data store.
Programmed by the
memory vendor.
System BIOS code is
programmed at the
factory. Code is updated
when the system BIOS is
updated. Conguration
data and settings are
input using the F10 setup
utility or a custom utility.
Management Engine Code
is programmed at the
factory. Code is updated
via Intel secure rmware
update utility. Unique
Provisioning Data can be
entered at the factory or
by an administrator using
the Management Engine
(MEBx) setup utility. The
third party data store
Data cannot be written
to this memory when
the module is installed
in a PC. The specic
write protection
method varies by
memory vendor.
A utility is required for
writing data to this
memory and is
available on the HP
website. Writing data
to this ROM in an
inappropriate manner
can render the PC
nonfunctional.
The Intel chipset is
congured to enforce
HW protection to block
all direct read/write
access to this area. An
Intel utility is required
for updating the
rmware. Only
rmware updates
digitally signed by
Non-volatile memory usage 77
Page 86
contents can populated by
a remote management
console or local
applications registered by
an administrator to have
access to the space.
Intel can be applied
using this utility.
Bluetooth ash 2Mbit No Yes Stores
Bluetooth
conguration
and rmware.
802.11 WLAN
EEPROM
Web camera 64K bit No Yes Store Web Cam
Fingerprint
reader
4kb to 8kb No Yes Stores
conguration
and calibration
data.
conguration
and rmware.
512kByte
Flash
Yes Yes Stores
ngerprint
templates.
Programmed at the
factory. Tools for writing
data to this memory are
not publicly available but
can be obtained from the
silicon vendor.
Programmed at the
factory. Tools for writing
data to this memory are
not made public.
Using a utility from the
device manufacturer that
can be run from Windows.
By enrolling in HP
ProtectTools Security
Manager.
A utility is required for
writing data to this
memory and is made
available through
newer versions of the
driver if the ash
requires an upgrade.
A utility is required for
writing data to this
memory and is
typically not made
available to the public
unless a rmware
upgrade is necessary
to address a unique
issue.
A utility is required for
writing data to this
memory and is
typically not made
available to the public
unless a rmware
upgrade is necessary
to address a unique
issue.
Only a digitally signed
application can make
the call to write to the
ash.
78 Chapter 12 Statement of Volatility
Page 87
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b. Select File, then select Restore defaults.
c. Follow the on-screen instructions.
d. Select File, save changes and exit, then press Enter.
2. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the
write function.
4. In some PC systems, the Firmware Hub for System BIOS is a ash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are ash memory chips.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration data.
6. Does resetting the CMOS conguration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not reset
many of the system data and conguration defaults to their factory settings. To return these system
data and conguration defaults to factory settings, refer to question and answer 1 and follow the
instructions for returning the BIOS settings to factory defaults.
Questions and answers 79
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80 Chapter 12 Statement of Volatility
Page 89
13 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 81
Page 90
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1.
The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
82 Chapter 13 Power cord set requirements
Page 91
Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4.
The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5.
The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.
6.
The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall plug)
must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the
ASTA marks.
exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
Requirements for specic countries and regions 83
Page 92
84 Chapter 13 Power cord set requirements
Page 93
14 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
85
Page 94
86 Chapter 14 Recycling
Page 95
Index
A
adding an image restore tool 71
antenna
illustrated 16
antennas
removing 53
audio, product description 1
audio-in (microphone) jack,
identifying 6
audio-out (headphone) jack,
identifying
B
base enclosure
illustrated 14
basic troubleshooting 66
battery
illustrated 14
removing 24
battery bay, identifying 11
battery light 6
battery lock, identifying 11
battery release latch 11
BIOS
determining version 58
downloading an update 59
updating 58
Bluetooth label 12
bottom 12
bottom cover
removing 25
buttons
left TouchPad 7
power 9
right TouchPad 7
Windows button 10
C
cables, service considerations 19
caps lock light, identifying 8
chipset, product description 1
components
bottom 11
display 3
left side 6
6
right side 5
top 7
computer major components,
illustrated 13
Computer Setup
navigating and selecting 57
restoring factory settings 58
computer specications 73
connector, power 6
connectors, service considerations
19
D
diagnostics and troubleshooting 65
disabling/enabling Wake-on LAN
(WOL) 65
display assembly
illustrated 14
removing 48
spare part numbers 14
display assembly subcomponents
illustrated 16
removing 48
display bezel
illustrated 16
removing 49
display cable
illustrated 16
removing 51
display enclosure
illustrated 16
removing 53
display panel
illustrated 16, 48
product description 1
removing 50, 51
display specications 74
docking
product description 2
drive bracket
illustrated 14
drive connector
illustrated 14
E
electrostatic discharge 20
equipment guidelines 22
esc key, identifying 10
Ethernet, product description 1
external media cards 1
external monitor port 6
F
fan
illustrated 14
removing 43
fn key, identifying 10
formatting a ash drive 69
function keys, identifying 10
G
graphics, product description 1
grounding guidelines 20
guidelines
equipment 22
grounding 20
packaging 21
transporting 21
workstation 21
H
hard drive
precautions 20
hard drive connector
removing 28, 30
hard drive light 5
HDMI port, identifying 6
headphone (audio-out) jack 6
heat sink assembly
illustrated 14
removing 14, 41
hinges
illustrated 16
removing 50, 51
I
image restore tool 71
internal card
product description 1
Index 87
Page 96
internal display switch 3, 4
internal microphones, identifying 3,
4
J
jacks
audio-in (microphone) 6
audio-out (headphone) 6
network 6
RJ-45 (network) 6
K
keyboard
illustrated 14
product description 2
keys
esc 10
fn 10
function 10
L
labels
Bluetooth 12
regulatory 12
serial number 12
service 12
wireless certication 12
WLAN 12
latch, battery release 11
LEDs 65
legacy support, USB 57
lights
battery 6
caps lock 8
hard drive 5
power 5
RJ-45 (network) status 6
M
mass storage devices
illustrated 17
precautions 20
memory card reader, identifying 11
memory card, identifying 11
memory module
illustrated 14
product description 1
removing 34
microphone (audio-in) jack,
identifying 6
model name 1
N
network jack, identifying 6
O
operating system 2
P
packaging guidelines 21
plastic parts, service
considerations 19
pointing device 2
ports
external monitor 6
HDMI 6
product description 2
USB 5, 6
power button board
illustrated 14
removing 39
power button, identifying 9
power connector cable
illustrated 14
removing 55
power connector, identifying 6
power cord
requirements for all countries
81
requirements for specic
countries and regions 82
set requirements 81
power lights 5
power requirements 2
power-on diagnostic tests 66
power-on sequence 66
primary storage
product description 1
processor
product description 1
product description
audio 1
chipset 1
display panel 1
docking 2
Ethernet 1
external media cards 1
graphics 1
internal card 1
keyboard 2
memory module 1
operating system 2
pointing device 2
ports 2
power requirements 2
primary storage 1
processor 1
product name 1
security 2
serviceability 2
wireless 1
product name 1
product name and number,
computer 12
PXE 70
R
regulatory information
regulatory label 12
wireless certication labels 12
removal/replacement
preliminaries 19
procedures 23
restore 71
restoring the ash image 69
RJ-45 (network) jack, identifying 6
RJ-45 (network) lights, identifying
6
RTC battery
illustrated 14
removing 35
S
security cable slot, identifying 5
security, product description 2
serial number 12
serial number, computer 12
service considerations
cables 19
connectors 19
plastic parts 19
service labels, locating 12
serviceability, product description 2
setup utility
navigating and selecting 57
restoring factory settings 58
slots
memory card reader 11
security cable 5
solid-state drive
illustrated 14, 17
removing 28, 30
88 Index
Page 97
solid-state drive adapter board 30
illustrated 14, 17
spare part number 14, 17, 30
speakers
illustrated 14
removing 37
speakers, identifying 11
specications
computer 73
display 74
Sure Start
using 61
system board
removing 44
spare part number 14, 44
T
tools required 19
TouchPad
buttons 7
TouchPad button board
removing 47
spare part number 14, 47
TouchPad zone
identifying 7
transporting guidelines 21
traveling with the computer 12
troubleshooting 66
wireless antenna
illustrated 16
wireless antennas
removing 53
wireless certication label 12
wireless, product description 1
WLAN antennas, identifying 3, 4
WLAN device 12
WLAN label 12
WLAN module
illustrated 14
removing 32
workstation guidelines 21
U
USB 3.0 port 6
USB board
removing 36
spare part number 14
USB legacy support 57
USB ports, identifying 5, 6
V
vents, identifying 6
W
Wake-on LAN (WOL) 65
webcam 3, 4
webcam, identifying 3, 4
webcam/microphone cable
illustrated 16
removing 50, 51
webcam/microphone module
illustrated 16
removing 50
Windows button, identifying 10
Index 89
Page 98
90 Index
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