HP Mopier 320 User Manual

HP Photosmart 320 series User's Guide

English

Copyrights and trademarks

The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Hewlett-Packard Development Company, L.P. shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.

Trademarks

HP, the HP logo, and Photosmart are property of Hewlett-Packard Development Company, L.P.

The Secure Digital logo is a trademark of the SD Association.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).

Memory Stick, Memory Stick Duo, Memory Stick PRO, and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation.

MultiMediaCard is a trademark of Infineon Technologies AG of Germany, and is licensed to the MMCA (MultiMediaCard Association).

SmartMedia is a trademark of Toshiba Corporation. xD-Picture Card is a trademark of Fuji Photo Film Co., Ltd., Toshiba Corporation, and Olympus Optical Co., Ltd.

Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.

and any use of such marks by Hewlett-Packard Company is under license.

PictBridge and the PictBridge logo are trademarks of the Camera & Imaging Products Association (CIPA).

Other brands and their products are trademarks or registered trademarks of their respective holders.

The embedded software in the printer is based in part on the work of the Independent JPEG Group.

The copyrights to certain photos within this document are retained by the original owners.

Regulatory model identification number SDGOA-0406

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOA-0406. This regulatory number should not be confused with the marketing name (HP Photosmart 320 series printer) or product number (Q3414A).

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Warning To prevent fire or

shock hazard, do not expose this product to rain or any type of moisture.

● Read and understand all instructions in the HP Photosmart Setup Guide.

● Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

● Observe all warnings and instructions marked on the product.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step

on or trip over the power cord, and where the power cord will not be damaged.

● If the product does not operate normally, see the troubleshooting information in the onscreen HP Photosmart Printer Help.

● There are no operator serviceable parts inside. Refer servicing to qualified service personnel.

● Use in a well-ventilated area.

Environmental statements

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner.

Protecting the environment

This printer has been designed with several attributes to minimize impact on our environment. For more information, go to HP's Commitment to the Environment website at

www.hp.com/hpinfo/globalcitizenship/ environment/.

Ozone production

This product generates no appreciable ozone gas (O

Energy consumption

Energy usage drops significantly while in ENERGY STAR which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.

EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency. For more information, go to www.energystar.gov.

Paper use

This product is suited for the use of recycled paper according to DIN

19309.

mode,

ENERGY STAR is a U.S. registered mark of the U.S.

Plastics

Plastic parts over 24 grams (0.88 ounces) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life.

Material safety data sheets

Material Safety Data Sheets (MSDS) can be obtained from the HP website at www.hp.com/go/msds. Customers without Internet access should contact Customer Care.

Recycling program

HP offers an increasing number of product return and recycling programs in many countries, and partners with some of the largest electronics recycling centers throughout the world. HP conserves resources by reselling some of its most popular products.

This HP product contains lead in the solder, which may require special handling at the end of its life.

1 Welcome ...............................................................................................................3

Printer parts ...........................................................................................................4

Available accessories ............................................................................................7

Printer menu ..........................................................................................................8

2 Getting ready to print ........................................................................................13

Loading paper ......................................................................................................13

Choosing the right paper ..............................................................................13

Loading your paper ....................................................................................... 14

Inserting print cartridges ......................................................................................14

Inserting memory cards .......................................................................................17

Supported file formats ..................................................................................18

Inserting a memory card ...............................................................................18

Removing a memory card ............................................................................20

3 Printing without a computer .............................................................................21

Getting your photos from camera to printer .........................................................21

Deciding which photos to print .............................................................................22

Selecting photos to print ......................................................................................22

Improving the quality of your photos ....................................................................23

Printing your photos .............................................................................................24

Selecting a layout .........................................................................................24

Setting print quality .......................................................................................24

Selecting a print method ...............................................................................24

4 Getting connected .............................................................................................27

Connecting to other devices ................................................................................27

Connecting through HP Instant Share .................................................................27

5 Maintaining and transporting the printer .........................................................29

Cleaning and maintaining the printer ...................................................................29

Cleaning the outside of the printer ................................................................29

Cleaning the print cartridge ..........................................................................29

Cleaning the print cartridge contacts ............................................................30

Printing a test page ....................................................................................... 30

Aligning the print cartridge ............................................................................31

Storing the printer and print cartridges ................................................................. 32

Storing the printer .........................................................................................32

Storing the print cartridges ...........................................................................32

Maintaining the quality of photo paper .................................................................33

Storing photo paper ......................................................................................33

Handling photo paper ...................................................................................33

Transporting the printer .......................................................................................33

6 Troubleshooting ................................................................................................35

Printer hardware problems ..................................................................................35

Printing problems .................................................................................................38

Bluetooth printing problems .................................................................................40

Error messages ...................................................................................................42

HP Photosmart 320 series User's Guide 1

7 Specifications ....................................................................................................45

System requirements ...........................................................................................45

Printer specifications ...........................................................................................46

8 HP Customer Care .............................................................................................49

HP Customer Care by phone ...............................................................................49

Placing a call ................................................................................................50

Return to HP repair service .................................................................................51

a Installing the software .......................................................................................53

Index...........................................................................................................................55

2 HP Photosmart 320 series

Welcome

Thank you for purchasing an HP Photosmart 320 series printer! With your new, compact photo printer you can easily print beautiful photos with or without a computer.

This guide explains how to print photos from the printer without connecting it to a computer. To learn how to print from your computer, install the printer software and view the onscreen Help. See Installing the software.

Among other things, you'll learn how to:

Print beautiful borderless photos. See Printing your photos.

Improve the quality of your photos by sharpening them and improving the contrast. See Improving the quality of

your photos.

Your new printer comes with the following documentation:

● Setup Guide: The HP Photosmart 320 series Setup Guide explains how to set up

the printer and print your first photo.

● User's Guide: The HP Photosmart 320 series User's Guide is the book you are

reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

● HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help

describes how to use the printer with a computer and contains software troubleshooting information.

After you have installed the HP Photosmart printer software on your computer, you can view the onscreen Help:

● Windows PC: From the Start menu, select Programs (in Windows XP, select All Programs) > HP > Photosmart 320, 370, 7400, 7800, 8100, 8400, 8700 series > Photosmart Help.

● Macintosh: Select Help > Mac Help in the Finder, then select Library > HP Photosmart Printer Help for Macintosh.

HP Photosmart 320 series User's Guide 3

Chapter 1

Printer parts

Front of printer

1 Control panel

Control the basic functions of the printer from here.

2 Out tray (closed)

Open this to print, insert a memory card, or connect a compatible digital camera.

Inside front of printer

1 In tray

Load paper here.

2 In tray extender

Pull out to support paper.

3 Paper-width guide

Move to width of current paper to position the paper properly.

4 Camera port

Connect a PictBridge digital camera to this port or the optional HP Bluetooth wireless printer adapter.

5 Memory card slots

Insert memory cards into these slots. See

Inserting memory cards.

6 Print cartridge door

Open to insert or remove a print cartridge.

7 Out tray (open)

The printer deposits printed photos here.

4 HP Photosmart 320 series

(continued)

Rear of printer

1 USB port

Use this port to connect the printer to a computer or to an HP direct-printing digital camera.

2 Power cord connection

Connect the power cord here.

Indicator lights

1 On light

– Green: printer is on – Green and flashing: printer is busy – Red and flashing: printer requires

attention

2 Memory Card light

The light indicates the memory card status. See Inserting memory cards.

Control panel

1 On

Press to turn the printer on or off.

2 Print

Press to print selected photos from a memory card.

3 Delete

Press to delete the currently selected photo from a memory card.

4 Select Photos buttons

Use the arrows to scroll through photos on a memory card or navigate the printer menu. Press OK to select a photo or menu option.

5 Printer screen

HP Photosmart 320 series User's Guide 5

Chapter 1

(continued)

View photos and menus here.

6 Cancel

Press to deselect photos, exit a menu, or stop an action.

Idle screen

1 Battery indicator

Displays the charge level of the HP Photosmart Internal battery, if installed.

2 Ink level indicator

Displays the ink level of the print cartridge.

Select Photos screen

1 Selection box

Displays a check mark if photo is selected.

2 Copies

Displays number of copies to be printed of the current photo.

3 Index number

Displays index number of current photo and total number of photos on the inserted memory card.

6 HP Photosmart 320 series

(continued)

Available accessories

There are several accessories available for the HP Photosmart 320 series printer that enhance its portability for printing anywhere, anytime. The appearance of the accessories may vary from what is shown.

Internal battery compartment

1 Cover of the battery compartment

Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery.

2 HP Photosmart Internal Battery (Model

number: Q5599A) A fully-charged battery has sufficient

charge to print approximately 75 photos. You must purchase the battery separately.

3 Internal battery compartment

Insert the optional HP Photosmart Internal Battery here.

4 Battery compartment button

Slide to release the compartment cover.

Accessory name

HP Photosmart Internal Battery

HP Photosmart 320 series User's Guide 7

Description

The HP Photosmart Internal Battery lets you take the printer with you wherever you go. (Model: Q5599A)

Chapter 1

(continued)

Accessory name Description

The HP Photosmart Automobile DC Adapter lets you plug into your automobile for backup power and to recharge an optional HP Photosmart Internal Battery inserted in the printer. (Model: Q3448A)

HP Photosmart Automobile DC Adapter

The lightweight, durable HP Photosmart Carrying Case for Compact Printers holds and protects everything needed for hassle-free printing on the go. (Model: Q3424A)

HP Photosmart Carrying Case for Compact Printers

HP Bluetooth® wireless printer adapter

Printer menu

The printer menu contains many features for adjusting defaults, controlling print quality, and using special effects.

To use the printer menu

1 If there is a memory card in the printer, remove it. 2

Press

To navigate the printer menu

●

Press

Menu items that are not accessible are grayed out.

● Press OK to open a menu or select an option.

● Press Cancel to exit the current menu.

The HP Bluetooth® wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing. (Model: Q3395A)

on the printer control panel to access the printer menu.

to scroll through the menu options displayed on the printer screen.

8 HP Photosmart 320 series

Printer menu structure

Top level menu

Submenus/options Additional submenus/

options

Tools Print quality Print quality:

● Best (default)

● Normal

Print sample page (Sample page for use in a

demo of the printer.)

Print test page Page of information about

the printer: serial number, firmware version, and so on.)

Clean cartridge Continue to second level

cleaning?

● Yes

● No

Continue to third level cleaning?

● Yes

● No

Align printer

Bluetooth

The Bluetooth menu options are needed if you equip the printer with the optional HP Bluetooth wireless printer adapter.

Device address Device address:

(Some devices with Bluetooth wireless technology require you to enter the address of the device they are trying to locate. This menu option shows the device address.)

Device name (You can select a device

name for the printer that appears on other devices with Bluetooth wireless technology when they locate the printer.)

Passkey (You can assign a

Bluetooth numerical passkey to the printer that users of devices with Bluetooth wireless technology trying to locate

HP Photosmart 320 series User's Guide 9

Chapter 1

Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

the printer must enter before they can print, if the printer Bluetooth

Security level is set to High. The default

passkey is 0000.)

Accessibility Accessibility:

● Visible to all

● Not visible

When Accessibility is set to Not visible, only devices that know the device address can print to it.

(You can set the Bluetooth-equipped printer to be visible or invisible to other devices with Bluetooth wireless technology by changing this accessibility option.)

Security level Security Level:

● Low (The printer does not require users of other devices with Bluetooth wireless technology to enter the printer passkey)

● High

(The printer does require users of other devices with Bluetooth wireless technology to enter the printer passkey)

Reset Bluetooth options

Help Cartridges

Photo sizes

Paper loading

10 HP Photosmart 320 series

Press

to scroll

Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

Paper jam

Camera connect

Preferences Smart focus Smart focus:

● On (default)

● Off

Digital flash Digital Flash:

● On

● Off (default)

Date/time Date/time stamp:

● Date/time

● Date only

● Off (default)

Colorspace Choose colorspace:

● Adobe RGB

● sRGB

● Auto-select (default)

The Auto-select default tells the printer to use the Adobe RGB colorspace, if available. The printer defaults to sRGB if Adobe RGB is not available.

Borderless Turn borderless printing:

● On (default)

● Off

Passport photo mode Turn passport photo mode:

● On

● Off (default)

Select Size:

Passport mode tells the printer to print all photos in the selected passport photo size. Each page contains one photo. However, if you specify several copies of the same photo, they all appear on the same page

HP Photosmart 320 series User's Guide 11

Chapter 1

Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

(if enough space is available).

Auto-save Turn auto-save:

● On (default)

● Off

The default setting tells the printer to transfer all photos from a memory card to the computer, whenever you first insert a card. The printer must be connected to a computer where you have already installed the HP Photosmart software. See

Installing the software.

Preview animation Turn preview animation:

● On (default)

● Off

(Select Off to bypass printer screen animations.)

Restore defaults Restore original factory

preferences:

● Yes

● No

Language Select language:

Select country/region:

12 HP Photosmart 320 series

Getting ready to print

Before you can begin printing, there are three easy procedures you need to become familiar with:

● Loading paper (see Loading paper)

● Inserting print cartridges (see Inserting print cartridges)

● Inserting a memory card (see Inserting memory cards)

You must load paper and insert a print cartridge before inserting a memory card.

Loading paper

Learn how to choose the right paper for your print job and how to load it into the In tray for printing.

Choosing the right paper

For a list of available HP-designed inkjet paper, or to purchase supplies, go to:

● www.hpshopping.com (U.S.)

● www.hp.com/go/supplies (Europe)

● www.hp.com/jp/supply_inkjet (Japan)

● www.hp.com/paper (Asia/Pacific)

To get the best results from the printer, choose from these high-quality HP photo papers.

To print

High-quality, long-lasting prints and enlargements

Medium-to-high-resolution images from scanners and digital cameras

Casual and business photos HP photo paper

To keep your paper in good condition for printing:

● Store unused paper in its original package.

● Keep the paper flat in a cool, dry place. If the corners curl, place the paper in a

plastic bag and gently bend it in the opposite direction until it lies flat.

● Hold photo paper by the edges to avoid smears.

HP Photosmart 320 series User's Guide 13

Use this paper

HP Premium Plus photo paper

HP Premium photo paper

HP Everyday photo paper

Chapter 2

Loading your paper

Paper loading tips:

● You can print photos on photo paper, index cards, L-size cards, or Hagaki cards.

● Before loading paper, slide out the paper-width guide to make room for the paper.

● Load only one type and size of paper at a time. Do not mix paper types or sizes in

the In tray.

Paper type

10 x 15 cm (4 x 6 inch) photo paper

Index cards L-size cards Hagaki cards

How to load

1 Open the In tray and

pull out the In tray extender.

2 Load up to 20 sheets

of paper with the print side or glossy side facing towards you. If you are using tabbed paper, insert it so the tabbed end feeds in last.

3 Adjust the paper-

width guide to fit close to the edge of the paper without bending the paper.

4 Open the Out tray to

prepare for printing.

Inserting print cartridges

Your HP Photosmart 320 series printer can print color and black-and-white photos. HP provides different types of print cartridges so you can choose the best cartridge for your project. The cartridge number varies by country/region. Choose the correct cartridge number for your country/region.

For optimum printing results, HP recommends using only HP print cartridges. Inserting a cartridge that is not in this table may invalidate the printer warranty.

1 In tray 2 Paper-width guide

3 Out tray

Use the right print cartridge

To print…

Full-color photos Tri-color (7 ml) HP #95 (North America,

14 HP Photosmart 320 series

Insert this print cartridge in the cartridge cradle

Latin America, Asia Pacific), #135

Use the right print cartridge (continued)

To print… Insert this print cartridge in the

cartridge cradle

(Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Black and white photos Gray Photo HP #100 (worldwide)

Sepia or antique photos Tri-color (7 ml) HP #95 (North America,

Latin America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Text and colored line drawings Tri-color (7 ml) HP #95 (North America,

Latin America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Caution Check that you are using the correct print cartridge. Also, note that

HP does not recommend modifying or refilling HP cartridges. Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty.

For best print quality, HP recommends that you install all retail print cartridges before the date stamped on the box.

HP Photosmart 320 series User's Guide 15

Chapter 2

Insert or replace the print cartridge

Prepare the printer and cartridge

1 Make sure the power is on and you

have removed the cardboard from inside the printer.

2 Open the print cartridge access

door of the printer.

3 Remove the bright pink tape from

the cartridge.

Remove the pink tape

Do not touch here

Insert the cartridge

1 If you are replacing a cartridge,

push down and pull outward on the cartridge in the cradle to remove it.

2 Hold the replacement cartridge with

the label on top. Slide the cartridge at a slight upward angle into the cradle so the copper-colored contacts go in first. Push the cartridge until it snaps into place.

3 Close the print cartridge access door.

The idle screen of the printer displays an icon showing the approximate ink level for the installed cartridge (100%, 75%, 50%, 25%, and nearly empty). No inklevel icon appears if the cartridge is not a genuine HP cartridge.

16 HP Photosmart 320 series

Insert or replace the print cartridge (continued)

When you are not using a print cartridge

Each time you install or replace a print cartridge, a message appears on the printer screen asking you to load plain paper so the printer can align the cartridge. This ensures high-quality prints.

Align the cartridge

1 Load paper in the In tray and press

OK.

2 Follow the onscreen instructions to

align the cartridge.

See Aligning the print cartridge.

Whenever you remove a print cartridge from the printer, store it in a print cartridge protector. The cartridge protector keeps the ink from drying out. Storing the cartridge improperly can cause the cartridge to malfunction.

In some countries/regions the cartridge protector is not included with the printer, but comes with the Gray Photo cartridge that can be purchased separately. In other countries/regions, the protector is included with the printer.

➔

To insert a cartridge into the cartridge protector, slide the cartridge into the protector at a slight angle and snap it securely into place.

Inserting memory cards

After you have taken pictures with a digital camera, you can remove the memory card from the camera and insert it into the printer to view and print your photos. The printer can read the following types of memory cards: CompactFlash

™

MultiMediaCard

, Secure Digital™, SmartMedia™, and xD-Picture Card™. The

Microdrive is not supported.

HP Photosmart 320 series User's Guide 17

™

, Memory Sticks,

Chapter 2

Caution Using any other type of memory card may damage the memory card

and the printer.

To learn about other ways of transferring photos from a digital camera to the printer, see Connecting to other devices.

Supported file formats

The printer can recognize and print the following file formats directly from a memory card: JPEG, uncompressed TIFF, Motion JPEG AVI, Motion JPEG Quicktime, and MPEG-1. If your digital camera saves photos and video clips in other file formats, save the files to your computer and print them using a software application. For more information, see the onscreen Help.

Inserting a memory card

Find your memory card in the following table and use the instructions to insert the card into the printer.

Guidelines:

● Insert only one memory card at a time.

● Gently push the memory card into the printer until it stops. The memory card

does not insert all the way into the printer; do not try to force it.

Caution 1 Inserting the memory card any other way may damage the card

and the printer.

When the memory card is inserted correctly, the Memory Card light flashes and then remains solid green.

Caution 2 Do not pull out a memory card while the Memory Card light is

flashing. For more information, see Removing a memory card.

Memory card

CompactFlash Top right slot ● Front label faces up, and if the label has an

MultiMediaCard Bottom right slot ● Angled corner is on the right

18 HP Photosmart 320 series

Slot How to insert the memory card

arrow, the arrow points toward the printer

● Edge with metal pinholes goes into the printer first

● Metal contacts face down

(continued)

Memory card Slot How to insert the memory card

Secure Digital Bottom right slot ● Angled corner is on the right

● Metal contacts face down

SmartMedia Upper portion of

the top left

● Angled corner is on the left

● Metal contacts face down

double slot

Memory Stick Bottom left slot ● Angled corner is on the left

● Metal contacts face down

●

If you are using a Memory Stick Duo Stick PRO Duo

™

card, attach the adapter that came with the card before you insert the card into the printer

™

or Memory

HP Photosmart 320 series User's Guide 19

Chapter 2

(continued)

Memory card Slot How to insert the memory card

xD-Picture Card Lower right

portion of the top left double slot

Removing a memory card

Wait until the Memory Card light stops flashing, then gently pull the memory card to remove it from the printer.

Caution Do not pull out a memory card while the Memory Card light is

flashing. A flashing light means that the printer is accessing the memory card. Removing a memory card while it is being accessed may damage the printer and the memory card or corrupt the information on the memory card.

● Curved side of card points toward you

● Metal contacts face down

20 HP Photosmart 320 series

Printing without a computer

The HP Photosmart 320 series printer lets you print amazing photos without even going near a computer. After setting up the printer using the instructions in the HP Photosmart 320 series Setup Guide, refer to these steps for start-to-finish printing.

Getting your photos from camera to printer

Use these steps for start-to-finish printing in minutes!

Step 1

Insert a memory card

See Inserting memory cards.

Step 2

Decide which photos to print

See Deciding which photos to print.

Step 3

Load paper

See Loading paper.

Step 4

Insert the right print cartridges

See Inserting print cartridges.

HP Photosmart 320 series User's Guide 21

Chapter 3

(continued)

Use these steps for start-to-finish printing in minutes!

Step 5

Select photos to print

See Selecting photos to print.

Step 6

Improve the quality of your photos

See Improving the quality of your photos.

Step 7

Print your photos

See Printing your photos.

Deciding which photos to print

To view photos Do this

One by one

The printer prompts you to select a print layout when you insert a memory card.

to select a layout, then

Use the

press OK. See Selecting a layout.

Print a photo index

A photo index shows thumbnail views and index numbers for up to 2000 photos on a memory card. Use an index card instead of photo paper to cut costs.

Selecting photos to print

If you want to… Do this

Print one photo 1 Insert a memory card and select a

1 Insert a memory card. 2

Press

one by one. Press and hold the button to view the photos rapidly. When you reach the last photo in either direction, the display returns to the first or last photo and continues.

1 Insert a memory card. 2 Select Print Index Page, then

press OK.

print layout.

to view the photos

22 HP Photosmart 320 series

(continued)

If you want to… Do this

2 Press Print to print the photo

displayed on the printer screen, using the current print layout.

Print more than one copy of a photo 1 Insert a memory card and select a

print layout.

2 Press OK once for each copy of the

current photo you want to print. Press Cancel to decrease the number of copies by one or deselect a selected photo.

3 Press Print.

Print several photos 1 Insert a memory card and select a

print layout.

2 Press OK to select each photo you

want to print.

3 Press Print.

Print all photos 1 Insert a memory card and select a

print layout.

2 Press and hold OK until a message

tells you that all the photos on the card have been selected.

3 Press Print.

Improving the quality of your photos

The HP Photosmart 320 series printer provides a variety of preferences and effects that can improve the quality of your printed photos. The settings do not change your original photo. They only affect printing.

Problem and solution

Blurred photos

Smart Focus

Sharpen blurred photos. It is turned on by default. Use these instructions to turn it on if it is currently off. This preference affects all printed photos.

Photos with poor lighting and contrast

Digital Flash

HP Photosmart 320 series User's Guide 23

How to do it

1 Remove any memory cards, then

press

2 Select Preferences, then press OK. 3 Select Smart Focus, then press OK.

Press

press OK.

1 Remove any memory cards, then

press

2 Select Preferences, then press OK. 3 Select Digital Flash, then press OK.

to highlight On, then

Chapter 3

(continued)

Problem and solution How to do it

Improve the lighting and contrast in prints. This preference affects all printed photos.

Printing your photos

Printing your photos involves three steps: selecting a print layout, setting print quality, and selecting a print method.

Selecting a layout

The printer prompts you to select a print layout each time you insert a memory card.

Layout options

Setting print quality

Best quality is the default and produces the highest quality photos. Normal quality conserves ink and prints faster.

Press

press OK.

Do this

1 Insert a memory card. 2

Use

– Print one photo per sheet – Print two photos per sheet

– Print four photos per sheet

3 Press OK.

The printer may rotate your photos to fit the layout.

to highlight On, then

or to select a layout:

To change the print quality to Normal

Remove any memory cards, then press

2 Select Tools, then press OK. 3 Select Print Quality, then press OK.

4 Select Normal, then press OK.

Print quality reverts to Best after the next print job.

Selecting a print method

The HP Photosmart 320 series printer lets you print from a memory card or directly from a digital camera.

Print from

Memory card

Print digital photos that are stored on a memory card. The photos can be

24 HP Photosmart 320 series

Do this

To print unmarked photos

1 Insert a memory card.

(continued)

Print from Do this

unmarked or camera-selected (Digital Print Order Format, or DPOF). Printing from a memory card requires no computer and does not drain your digital camera's batteries. See Inserting

memory cards.

Digital camera

Print beautiful photos from a PictBridge or HP direct-printing digital camera without using a computer. See Getting

connected.

When you print directly from a digital camera, the printer uses the settings that you selected on the camera. For more information on using cameraselected photos, see the documentation that came with the camera.

2 Select one or more photos. See

Selecting photos to print.

3 Press Print.

To print camera-selected photos

1 Insert a memory card that contains

camera-selected (DPOF) photos.

2 Select Yes when the printer asks

you whether you want to print the camera-selected photos, then press

OK.

To print from a PictBridge camera

1 Turn on the PictBridge digital

camera and select the photos you want to print.

2 Make sure the camera is in

PictBridge mode, then connect it to the camera port on the front of the printer using the USB cable that came with the camera.

Once the printer recognizes the PictBridge camera, the selected photos print.

To print from an HP direct-printing camera

1 Turn on the HP direct-printing digital

camera and select the photos you want to print.

2 Connect the camera to the USB

port on the back of the printer using the USB cable that came with the camera.

3 Follow the instructions on the

camera screen.

HP Photosmart 320 series User's Guide 25

Chapter 3

26 HP Photosmart 320 series

Getting connected

Use the printer to stay connected to other devices and people.

Connecting to other devices

This printer offers several ways of connecting to computers or other devices. Each connection type lets you do different things.

Connection type and what you need

USB

● A Universal Serial Bus (USB) 2.0 full-speed compliant cable 3 meters (10 feet) or less in length. For instructions about connecting the printer with a USB cable, see the Setup Guide.

● A computer with Internet access (to use HP Instant Share).

PictBridge

A PictBridge-compatible digital camera and a USB cable.

Connect the camera to the camera port on the front of the printer.

Bluetooth

The optional HP Bluetooth wireless printer adapter.

If the printer came with this accessory or you have purchased it separately, see the accompanying documentation and the onscreen Help for instructions.

What this lets you do

● Print from your computer to the printer.

● Save photos from a memory card inserted in the printer to your computer where you can enhance or organize them in the HP Image Zone software.

● Share photos through HP Instant Share.

● Print directly from an HP Photosmart direct-printing digital camera to the printer. For more information, see Printing without a

computer and the camera

documentation.

Print directly from a PictBridgecompatible digital camera to the printer. For more information, see Printing

without a computer and the camera

documentation.

Print from any device with Bluetooth wireless technology to the printer.

If you connect the optional HP Bluetooth wireless printer adapter to the printer through the camera port, be sure to set the Bluetooth printer menu options as needed. See Printer menu.

Connecting through HP Instant Share

Use HP Instant Share to share photos with friends and relatives using e-mail, online albums, or an online photo finishing service. The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed. If you try to use HP Instant Share and do not have all the required software installed

HP Photosmart 320 series User's Guide 27

Chapter 4

or configured, a message prompts you through the required steps. See Installing the

software.

To use HP Instant Share to send photos

1 Insert a memory card that contains the photos you want to share. 2 Follow the prompts on your computer to save the photos to the computer.

3 Use the HP Instant Share features of the HP Image Zone software to share your

photos with others.

See the onscreen HP Image Zone Help for information about using HP Instant Share.

28 HP Photosmart 320 series

Maintaining and transporting the printer

The HP Photosmart 320 series printer requires very little maintenance. Follow the guidelines in this chapter to extend the life span of the printer and printing supplies, and to ensure that the photos you print are always of the highest quality.

Cleaning and maintaining the printer

Keep the printer and print cartridges clean and well maintained using the simple procedures in this section.

Cleaning the outside of the printer

1 Turn off the printer, then disconnect the power cord from the back of the printer. 2 If you installed the optional HP Photosmart Internal Battery in the printer, remove

it, then replace the battery compartment cover.

3 Wipe the outside of the printer with a soft cloth that has been lightly moistened

with water.

Caution 1 Do not use any type of cleaning solution. Household cleaners and

detergents may damage the printer’s finish.

Caution 2 Do not clean the interior of the printer. Keep all fluids away from

the interior.

Cleaning the print cartridge

If you notice white lines or single-color streaks on the photos you print, the print cartridge may need to be cleaned. Do not clean the cartridge more often than necessary, since cleaning uses up ink.

1 Remove any memory cards from the memory card slots.

Caution Do not pull out a memory card while the Memory Card light is

flashing. For more information, see Removing a memory card.

Press

3 Select Tools, then press OK. 4 Select Clean cartridge, then press OK. 5 Following the directions on the printer screen, load paper so the printer can print

a test page after cleaning the cartridge. Use plain paper or index cards to conserve photo paper.

6 Press OK to begin cleaning the print cartridge. 7 When the printer finishes cleaning the cartridge and prints a test page, check the

test page and select from the following options:

– If the test page has white streaks or missing colors, the print cartridge needs

to be cleaned again. Select Yes, then press OK.

– If the print quality of the test page looks good, select No, then press OK.

HP Photosmart 320 series User's Guide 29

to display the printer menu.

Chapter 5

You can clean the cartridge up to three times. Each successive cleaning is more thorough and uses more ink.

If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to clean the print cartridge copper-colored contacts. For more information, see the following section.

Note If the cartridge or printer has been recently dropped, you may also see white

streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.

Cleaning the print cartridge contacts

If you use the printer in a dusty environment, debris may accumulate on the coppercolored contacts and cause printing problems.

To clean the print cartridge contacts:

1 Gather the following items to clean the contacts:

– Distilled water (tap water may contain contaminants that can damage the

print cartridge)

– Cotton swabs or other soft, lint-free material that will not stick to the print

cartridge

2 Open the print cartridge door. 3 Remove the print cartridge and place it on a piece of paper with the ink nozzle

plate facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate with your fingers.

Caution Do not leave the print cartridge outside the printer for more than

30 minutes. Ink nozzles exposed to the air longer than this may dry out and cause printing problems.

4 Lightly moisten a cotton swab with distilled water and squeeze any excess water

from the swab.

5 Gently wipe the copper-colored contacts with the cotton swab.

Caution Do not touch the ink nozzle. Touching the ink nozzle will result

in clogs, ink failure, and bad electrical connections.

6 Repeat steps 4–5 until no ink residue or dust appears on a clean swab. 7 Insert the print cartridge in the printer, then close the print cartridge door.

Printing a test page

You can print a test page to check the condition of the print cartridge.

1 Remove any memory cards from the memory card slots.

Caution Do not pull out a memory card while the Memory Card light is

flashing. For more information, see Removing a memory card.

Press

3 Select Tools, then press OK. 4 Select Print test page, then press OK.

30 HP Photosmart 320 series

to display the printer menu.

5 Following the directions on the printer screen, load paper so the printer can print

a test page. Use plain paper or index cards to conserve photo paper.

6 Press OK to begin printing the test page.

The test page contains the following information:

HP Photosmart 320 series

1. Serial Number: CN3C011006IU

2. Service ID: 08218

3. FW Revision: EF1L415A

4. Total Engine Page Count: 14

5. Error Code: 00B7E5E8

6. Pen Status Information 6a. Pen Type: ??? 6b. Pen ID: 0 0x000000 00000000000000000

7. Bluetooth Information 7a. Bluetooth Device Address: Bluetooth Radio Not Present 7b. Bluetooth Device Name: Photosmart 320 series S/N CN3C011006IU 7c. Accessibility Mode: Visible to all 7d. Authenication: Low 7e. PassKey: 0000 7f. Number of Trusted Devices: 0

8. Power/Battery Information 8a. Battery Support: Implemented 8b. Battery Status: Not Installed 8c. Power Mode: Adapter

1 Image print quality. If this looks good, photos should print well.

2 Ink nozzle quality. If there are white streaks in the solid bars, try cleaning the print

cartridge. For more information, see Cleaning the print cartridge.

3 Estimated ink level. This indicator shows how much ink is left in the print cartridge.

4 Diagnostic information. Use this information when working with HP Customer Care to

solve printing problems.

Aligning the print cartridge

The first time you install a print cartridge in the printer, the printer aligns it automatically. However, if colors in printouts are misaligned, or if the alignment page does not print correctly when you installed a new print cartridge, use the following procedure to align the print cartridge.

1 Remove any memory cards from the memory card slots.

Caution Do not pull out a memory card while the Memory Card light is

flashing. For more information, see Removing a memory card.

Press

3 Select Tools, then press OK. 4 Select Align cartridge, then press OK. 5 A message appears on the printer screen reminding you to load plain paper.

Load paper so the printer can print a calibration page. Use plain paper or index cards to conserve photo paper.

HP Photosmart 320 series User's Guide 31

to display the printer menu.

Chapter 5

6 Press OK to begin aligning the print cartridge.

When the printer finishes aligning the cartridge, it prints an alignment page to confirm that the alignment was successful.

– The check marks verify that the print cartridge is installed correctly and

functioning properly.

– If an “x” appears to the left of any of the bars, align the print cartridge again.

If the “x” still appears, replace the print cartridge.

Storing the printer and print cartridges

Protect the printer and print cartridges by storing them properly when you are not using them.

Storing the printer

The printer is built to withstand long or short periods of inactivity.

● Close the In and Out tray doors when the printer is not in use.

● Store the printer indoors out of direct sunlight in a place without temperature

extremes.

● If the printer and print cartridge have not been used for one month or more, clean the print cartridge before printing. For more information, see Cleaning the print

cartridge.

Storing the print cartridges

When you store or transport the printer, always leave the active print cartridge inside the printer. The printer stores the print cartridge in a protective cap during the powerdown cycle.

32 HP Photosmart 320 series

Caution Make sure the printer completes its power-down cycle before you

unplug the power cord or remove the internal battery. This allows the printer to store the print cartridge properly.

Follow these tips to help maintain HP print cartridges and ensure consistent print quality:

● When you remove a print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out.

● Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15–35 degrees C or 59–95 degrees F).

● Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

Maintaining the quality of photo paper

For best results with photo paper, follow the guidelines in this section.

Storing photo paper

● Store the photo paper in its original packaging or in a resealable plastic bag.

● Store the packaged photo paper on a flat, cool, and dry surface.

● Return unused photo paper to the plastic bag. Paper left in the printer or exposed

to the elements may curl.

Handling photo paper

● Always hold photo paper by the edges to avoid fingerprints.

● If the photo paper has curled edges, place it in its plastic storage bag and gently

bend it in the opposite direction of the curl until the paper lies flat.

Transporting the printer

It's easy to transport and set up the printer almost anywhere. Take it with you on vacations and to family gatherings and social events to instantly print and share photos with family and friends.

To make it even easier to print on the go, you can purchase these accessories:

● HP Photosmart Internal Battery: Power the printer with a rechargeable battery so you can print anywhere.

● HP Photosmart Automobile DC Adapter: Power the printer from the cigarette lighter in a car.

● HP Photosmart Carrying Case for compact photo printers: Carry the printer and printing supplies together in this convenient travel case.

HP Photosmart 320 series User's Guide 33

Chapter 5

To transport the printer:

1 Turn off the printer. 2 Remove any memory cards from the memory card slots. 3 Remove all paper from the In and Out trays, then close the In and Out tray doors.

Note Make sure the printer completes its power-down cycle before you unplug

the power cord. This allows the printer to store the print cartridge properly.

4 Unplug the power cord. 5 If the printer is connected to a computer, disconnect the USB cable from the

computer.

6 Always carry the printer upright.

Note Do not remove the print cartridge when transporting the printer.

Make sure to bring the following items with you:

● Paper

● Power cord

● Digital camera or a memory card containing photos

● Extra print cartridges (if you plan to print a lot of photos)

● Optional printer accessories you plan to use, such as the battery, DC adapter, or

HP Bluetooth wireless printer adapter

● If you are going to connect the printer to a computer, bring the USB cable and HP Photosmart printer software CD

Note If you do not take the printer user guide with you, be sure to write down the

correct pen numbers for the country/region you plan to visit or purchase enough print cartridges before you go.

34 HP Photosmart 320 series

Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

● Printer hardware problems. See Printer hardware problems.

● Printing problems. See Printing problems.

● Bluetooth printing problems. See Bluetooth printing problems.

● Error messages. See Error messages.

For troubleshooting information about using the printer software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Welcome.

Printer hardware problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB

cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The Status light is flashing green but the printer is not printing.

● If the printer is turned on, it is busy processing information. Wait for it to finish.

● If the printer is turned off, and the optional HP Photosmart Internal Battery is

installed, the battery is charging.

The Status light is flashing red.

The printer requires attention. Try the following:

● Check the printer screen for instructions. If you have a digital camera connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

● Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

The Status light flashed amber briefly after I turned the printer off.

This is a normal part of the power-down process. It does not indicate a problem with the printer.

HP Photosmart 320 series User's Guide 35

Chapter 6

The Status light is flashing amber.

A printer error has occurred. Try the following:

● Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

● If the Status light continues to flash amber, go to www.hp.com/support or contact Customer Care.

The buttons on the control panel do not respond.

A printer error has occurred. Wait for about a minute to see if the printer resets. If it does not, try the following:

● Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

● If the printer does not reset, and the control panel buttons still do not respond, go to www.hp.com/support or contact Customer Care.

The printer does not find and display the photos on my memory card.

Try the following:

● Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

36 HP Photosmart 320 series

If the optional HP Photosmart Internal Battery is installed in the printer:

● The memory card may contain file types the printer cannot read directly from the memory card.

– Save the photos to a computer, then print them from the computer. For more

information, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help.

– The next time you take photos, set the digital camera to save them in a file

format the printer can read directly from the memory card. For a list of supported file formats, see Printer specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.

The printer is plugged in, but it will not turn on.

● The printer may have drawn too much power. If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

● The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer.

The optional HP Photosmart Internal Battery is installed in the printer, but the printer will not turn on using battery power.

● The battery may need to be charged. Plug in the printer power cord to charge the battery. The Status light flashes green to indicate that the battery is charging.

● If the battery is charged, try removing and reinstalling the battery.

The optional HP Photosmart Internal Battery is installed in the printer, but it will not charge.

● Open the battery compartment cover. Remove the battery and reinstall it. For more information on how to install the battery, see the documentation that came with the battery.

● Check that the printer power cord is securely connected to both the printer and the power source. When the printer is turned off, the Status light flashes green to indicate that the battery is charging.

● Turn on the printer. The battery charging icon, a lightning bolt, flashes above the battery icon on the printer screen to indicate that the battery is charging.

● An empty battery should fully charge in approximately four hours when the printer is not in use. If the battery still does not charge, replace it.

HP Photosmart 320 series User's Guide 37

Chapter 6

The optional HP Photosmart Internal Battery low-power warning appears. I plug the printer into my automobile with the optional HP Photosmart Automobile DC Adapter, but the printer does not recognize the new power source.

● Before you plug the printer into the automobile with the adapter turn the printer off.

● Plug the printer into the automobile with the HP Photosmart Automobile DC

Adapter.

● Turn the printer on.

The printer makes noises when I turn it on, or starts making noises on its own after it has been sitting unused for a while.

The printer may make noises after long periods of inactivity (approximately 2 weeks), or when its power supply has been interrupted and then restored. This is normal operation—the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output.

Printing problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from the control panel.

The borderless printing option may be turned off. To turn on borderless printing, follow these steps:

1 Remove any memory cards from the memory card slots.

Caution Do not pull out a memory card while the Memory Card light is

flashing.

2 Press OK on the control panel to display the printer menu. 3 Select Preferences, then press OK. 4 Select Borderless, then press OK.

5 Select On, then press OK.

Paper does not feed into the printer correctly.

● Make sure that the paper-width guide fits close to the edge of the paper without bending the paper.

● There may be too much paper loaded in the In tray. Remove some paper and try printing again.

● If sheets of photo paper stick together, try loading one sheet at a time.

● If you are using the printer in an extremely high or low humidity environment,

insert the paper as far as it will go into the In tray, and load one sheet of photo paper at a time.

● If you are using photo paper that is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, use paper that is not curled. For information about proper storage and handling of photo paper, see Maintaining the quality of photo paper.

● The paper may be too thin or too thick. Try using HP-designed photo paper. For more information, see Choosing the right paper.

38 HP Photosmart 320 series

The photo printed at an angle or is off-center.

● The paper may not be loaded correctly. Reload the paper, making sure that the paper is correctly oriented in the In tray and that the paper-width guide fits close to the edge of the paper. For paper-loading instructions, see Loading paper.

● The print cartridge may need to be aligned. For more information, see Aligning

the print cartridge.

No page came out of the printer.

● The printer may need attention. Read the printer screen for instructions.

● The power may be off or there may be a loose connection. Make sure that the

power is on and the power cord is securely connected. If you are using battery power, make sure the battery is correctly installed.

● You may not have any paper in the In tray. Check that paper is loaded correctly in the In tray. For paper-loading instructions, see Loading paper.

● The paper may have jammed while printing. See the following section for instructions on clearing a paper jam.

The paper jammed while printing.

Check the printer screen for instructions. To clear a paper jam, try the following:

● If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

● If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

– Remove the paper from the In tray, then pull down on the In tray to open it

fully to a horizontal position. – Gently pull the jammed paper to remove it from the back of the printer. – Lift the In tray up until it snaps back into paper-loading position.

● If you cannot grasp the edge of the jammed paper to remove it, try the following:

– Turn off the printer. – If the optional HP Photosmart Internal Battery is not installed in the printer,

unplug the printer power cord. Wait about 10 seconds, then plug the power

cord back in. – If the optional HP Photosmart Internal Battery is installed in the printer,

unplug the printer power cord, if it is plugged in. Open the battery

compartment cover and remove the battery. Wait about 10 seconds, then

reinstall the battery. If desired, plug in the power cord. – Turn on the printer. The printer checks for paper in the paper path and will

automatically eject the jammed paper.

Press OK to continue.

Tip If you experience paper jams while printing, try loading one sheet of photo paper

at a time. Insert the paper as far as it will go into the In tray.

A blank page came out of the printer.

● Check the ink-level icon on the printer screen. If the print cartridge is out of ink, replace it. For more information, see Inserting print cartridges.

● You may have begun printing and then cancelled the process. If you cancelled the process before the photo started printing, the printer may have already loaded

HP Photosmart 320 series User's Guide 39

Chapter 6

paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

The photo did not print using the printer's default print settings.

You may have changed the print settings for the selected photo. Print settings you apply to an individual photo override the printer's default print settings. Discard all print settings that have been applied to an individual photo by deselecting the photo. For more information, see Selecting photos to print.

The printer ejects the paper when preparing to print.

Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight.

Print quality is poor.

● The print cartridge may be running out of ink. Check the ink-level icon on the printer screen, and replace the cartridge if necessary. For more information, see

Insert the cartridge.

● You may have selected a low-resolution setting on the digital camera when you took the photo. For better results in the future, set the digital camera to a higher resolution.

● Make sure you are using the right type of photo paper for the project. Use HPdesigned photo paper for best results. For more information, see Choosing the

right paper.

● You may be printing on the wrong side of the paper. Make sure the paper is loaded with the side to be printed facing up.

● The print cartridge may need to be cleaned. For more information, see Cleaning

the print cartridge.

● The print cartridge may need to be aligned. For more information, see Aligning

the print cartridge.

The photos I marked for printing in the digital camera do not print.

Some digital cameras, such as the HP 318 and HP 612, let you mark photos for printing both in the camera's internal memory and on the memory card. If you mark photos in the internal memory, and then move photos from the camera's internal memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card.

Bluetooth printing problems

Before contacting Customer Care, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology.

40 HP Photosmart 320 series

My Bluetooth device cannot find the printer.

● Make sure the HP Bluetooth wireless printer adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data.

● Bluetooth Accessibility may be set to Not visible. Change this setting to Visible

to all as follows:

– Remove any memory cards from the printer memory card slots.

Caution Do not pull out a memory card while the Memory Card light

is flashing.

– Press OK to display the printer menu. – Select Bluetooth, then press OK. – Select Accessibility, then press OK. – Select Visible to all, then press OK.

● Bluetooth Security level may be set to High. Change this setting to Low as follows:

– Remove any memory cards from the printer memory card slots.

Caution Do not pull out a memory card while the Memory Card light

is flashing.

– Press OK to display the printer menu. – Select Bluetooth, then press OK. – Select Security level, then press OK.

– Select Low, then press OK.

● The Passkey (PIN) that the device with Bluetooth wireless technology is using for the printer may be incorrect. Make sure the correct Passkey for the printer is entered in the device with Bluetooth wireless technology.

● You may be too far from the printer. Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet).

No page came out of the printer.

The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see Printer

specifications.

Print quality is poor.

The photo you printed may be low resolution. For better results in the future, set the digital camera to a higher resolution. Be aware that photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print.

The photo printed with borders.

The printing application installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device, or go to their support website to obtain the latest updates for the printing application.

HP Photosmart 320 series User's Guide 41

Chapter 6

Error messages

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

Error message: Paper jam. Clear jam then press OK.

To clear a paper jam, try the following:

● If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

● If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

– Remove the paper from the In tray, then pull down on the In tray to open it

fully to a horizontal position.

– Gently pull the jammed paper to remove it from the back of the printer. – Lift the In tray up until it snaps back into paper-loading position.

● If you cannot grasp the edge of the jammed paper to remove it, try the following:

– Turn off the printer. – If the optional HP Photosmart Internal Battery is not installed in the printer,

unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.

– If the optional HP Photosmart Internal Battery is installed in the printer,

unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.

– Turn on the printer. The printer checks for paper in the paper path and will

automatically eject the jammed paper.

● Press OK to continue.

Error message: Automatic paper sensor failed.

The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, then press OK and try printing again. If this does not work, go to

www.hp.com/support or contact Customer Care.

Error message: Cartridge is not compatible. Use appropriate HP cartridge.

Replace the print cartridge with one that is compatible with the printer. For more information, see Inserting print cartridges.

Error message: Print cartridge cradle is stuck. Clear jam then press OK.

Follow these steps to clear any obstruction in the path of the print cartridge cradle:

1 Open the print cartridge door. 2 Clear any obstruction in the cradle path. 3 Close the print cartridge door, then press OK to continue.

42 HP Photosmart 320 series

Error message: Cartridge service station is stuck.

The print cartridge service station is the component located beneath the print cartridge cradle that wipes and caps the print cartridge for storage. Follow these steps to clear the obstruction blocking the print cartridge service station:

1 Open the print cartridge door. 2 Gently push the print cartridge and print cartridge cradle to the left to access the

print cartridge service station.

3 Remove any obstruction. 4 Close the print cartridge door, the press OK to continue.

Error message: Memory card in backwards. The black side should face up.

A SmartMedia memory card has been inserted upside down. Gently pull the card out of the slot and reinsert it with the gold contacts facing down.

HP Photosmart 320 series User's Guide 43

Chapter 6

44 HP Photosmart 320 series

Specifications

This section lists the minimum system requirements for installing the HP Photosmart printer software, and provides selected printer specifications.

For a complete list of printer specifications and system requirements, see the onscreen Help. For information about viewing the onscreen Help, see Welcome.

System requirements

Component Windows PC minimum Macintosh minimum

Operating system

Processor

RAM 64 MB (128 MB

Free disk space 500 MB 500 MB

Video display 800 x 600, 16-bit or higher 800 x 600, 16-bit or higher

CD-ROM drive 4x 4x

Connectivity USB 2.0 full-speed:

Microsoft® Windows 98, 2000 Professional, ME, XP Home, and XP Professional

Intel® Pentium® II (or equivalent) or higher

recommended)

Microsoft Windows 98, 2000 Professional, ME, XP Home, and XP Professional

PictBridge: using front camera port

Bluetooth: using optional HP Bluetooth wireless printer adapter

Mac® OS X 10.1 through

10.3

G3 or greater

Mac OS 10.1 through

10.3: 128 MB

USB 2.0 full-speed: Mac OS X 10.1 through 10.3

PictBridge: using front camera port

Bluetooth: using optional HP Bluetooth wireless printer adapter

Browser Microsoft Internet

Explorer 5.5 or later

HP Photosmart 320 series User's Guide 45

—

Chapter 7

Printer specifications

Category Specifications

Connectivity USB 2.0 full-speed: Microsoft Windows 98, 2000

Image file formats JPEG Baseline

Margins Borderless printing: Top 0.0 mm (0.0 inch) ;

Media sizes Photo paper 10 x 15 cm (4 x 6 inch)

Professional, ME, XP Home, and XP Professional; Mac OS X 10.1 through 10.3

TIFF 24-bit RGB uncompressed interleaved

TIFF 24-bit YCbCr uncompressed interleaved

TIFF 24-bit RGB packbits interleaved

TIFF 8-bit gray uncompressed/packbits

TIFF 8-bit palette color uncompressed/packbits

TIFF 1-bit uncompressed/packbits/1D Huffman

Bottom 12.5 mm (0.50 inch); Left/right 0.0 mm (0.0 inch)

Bordered printing: Top 4 mm (0.16 inch); Bottom

12.5 mm (0.50 inch); Left/right 4 mm (0.16 inch)

Photo paper with tab 10 x 15 cm with 1.25 cm tab (4 x 6 inches with 0.5 inch tab)

Index cards 10 x 15 cm (4 x 6 inches)

Hagaki cards 100 x 148 mm (3.9 x 5.8 inches)

A6 cards 105 x 148 mm (4.1 x 5.8 inches)

L-size cards 90 x 127 mm (3.5 x 5 inches)

L-size cards with tab 90 x 127 mm with 12.5 mm tab (3.5 x 5 inches with 0.5 inch tab)

Media types Paper (photo)

Cards (index, Hagaki, A6, L-size)

Memory cards CompactFlash Type I and II

MultiMediaCard

Secure Digital

SmartMedia

Memory Sticks

xD-Picture Card

Memory card-supported file formats

46 HP Photosmart 320 series

Printing: All supported image and video file formats

Saving: All file formats

(continued)

Category Specifications

Operating temperature 0–45 degrees C (32–113 degrees F)

[15–35 degrees C (59–95 degrees F) recommended]

Paper tray One 10 x 15 cm (4 x 6 inch) photo paper tray

Paper tray capacity 20 sheets, maximum thickness 292 µm (11.5 mil)

per sheet

Power consumption U.S.

Printing: 12.3 W

Idle: 6.29 W

Off: 4.65 W

International

Printing: 11.4 W

Idle: 5.67 W

Off: 4.08 W

Print cartridge Tri-color (7 ml) HP #95 (North America, Latin

America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Gray Photo HP #100 (worldwide)

USB 2.0 full-speed support Microsoft Windows 98, 2000 Professional, ME, XP

Home, and XP Professional

Mac OS X 10.1 through 10.3

HP recommends that the USB cable be less than 3 meters (10 feet) in length

Video file formats Motion JPEG AVI

Motion JPEG Quicktime

MPEG-1

HP Photosmart 320 series User's Guide 47

Chapter 7

48 HP Photosmart 320 series

HP Customer Care

If you have a problem, follow these steps:

1 Check the documentation that came with the printer.

– Setup Guide: The HP Photosmart 320 series Setup Guide explains how to

set up the printer and print your first photo.

– User's Guide: The HP Photosmart 320 series User's Guide is the book you

are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

– HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help

describes how to use the printer with a computer and contains software troubleshooting information.

2 If you are unable to solve the problem using the information in the documentation,

visit www.hp.com/support to do the following:

– Access online support pages – Send HP an e-mail message for answers to your questions – Connect with an HP technician by using online chat

– Check for software updates

Support options and availability vary by product, country/region, and language.

3 Contact your local point of purchase. If the printer has a hardware failure, you will

be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4 If you are unable to solve the problem using the onscreen Help or HP websites,

call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see the following section.

HP Customer Care by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Note Customers in Western Europe should go to www.hp.com/support to access

phone support numbers in their country/region.

HP Photosmart 320 series User's Guide 49

Chapter 8

www.hp.com/support

61 56 45 43

Argentina Argentina

Australia

800 171

Brasil (dentro da grande São Paulo)

Brasil (fora da grande São Paulo)

Canada

Caribbean

Central America

Chile

Columbia

Costa Rica

Česká republika

Ecuador

(Andinat el)

Ecuador (Pacifitel)

2 532 5222

Greece (international) Greece (in-country) Greece (Cyprus)

Guatemala

Magyarország

India

Indonesia

(0) 9 830 4848

Jamaica

(54) 11-4778-8380 0-810-555-5520

13 10 47

(11) 3747-7799

0800-157751

(800) 474-6836

1-800-711-2884

800-360-999

(8621) 38814518

01-800-011-4726

0-800-011-4114 + 1-800-711-2884

261 307 310

1-800-711-2884

1-800-225528

+ 30 210 6073603 801 11 22 55 47 800 9 2649

1-800-999-5105

852-2802 4098

1 382 1111

1 600 44 7737

62 (21) 350 3408

0-800-7112884

0570-000511

+81-3-3335-9800

1588-3003

Malaysia

México (Ciudad de México) México (fuera de

Ciudad de México)

22 404747

New Zealand

Nigeria 1 3204 999

Pan ama

Per ú

Philippines

Pol ska

Puerto Rico

Republica Dominicana

România

Russia (Moscow) Russia (St. Petersburg)

800 897 1444

Singapore

Slovakia

South Africa (Intl.)

South Africa (RSA)

Rest Of West Africa

Thailand

71 89 12 22

Trinidad & Tobago 1-800-7112884

Türkiye

Ukraine

800 4520

United States

Ven ezue la

Viêt Nam

For Bangladesh, Brunei, Cambodia, Pakistan, and Sri Lanka

1800-80-5405

(55)5258-9922

01-800-4726684

0800 441 147

001-800-7112884

0-800-10111

63 (2) 867-3551

22 5666 000

1-877-232-0589 1-800-7112884

(21) 315 4442

095 797 3520

812 346 7997

65 6272 5300

2 50222444

+ 27 11 2589301

086 0001030

+ 351 213 17 63 80

(02) 8722-8000

66 (2) 353 9000

(212) 444 7171

(380 44) 490 3520

(800) 474-6836

01-800-4746.8368

84 (8) 823 4530

Fax to : +65-6275-6707

Placing a call

Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information:

● Printer model number (located on the front of the printer).

● Printer serial number (located on the bottom of the printer).

● Computer operating system.

● Version of printer driver:

– Windows PC: To see the printer driver version, right-click the memory card

icon in the Windows taskbar and select About.

– Macintosh: To see the printer driver version, use the Print dialog box.

50 HP Photosmart 320 series

● Messages displayed on the printer screen or on the computer monitor.

● Answers to the following questions:

– Has the situation you are calling about happened before? Can you recreate

the situation?

– Did you install any new hardware or software on your computer around the

time that the situation occurred?

Return to HP repair service

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

HP Photosmart 320 series User's Guide 51

Chapter 8

52 HP Photosmart 320 series

Installing the software

The printer comes with optional software you can install on a computer.

Windows users

Important: Do not connect the USB cable

until you are prompted.

HP Image Zone software and full printer functionality is installed automatically when you choose the Typical installation of your HP software.

1 Insert the HP Photosmart CD into your

computer's CD-ROM drive.

2 Click Next and follow the onscreen

instructions. If instructions do not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Wait several minutes while the files load.

3 When prompted, connect one end of the

USB cable to the USB port on the back of the printer, and connect the other end to the USB port on your computer.

4 Follow the onscreen instructions until the

installation is finished and your computer restarts. When the Congratulations page appears, click Print a demo page.

Macintosh users

Important: Do not connect the USB cable

until you are prompted.

1 Insert the HP Photosmart CD into your

computer's CD-ROM drive.

2 Double-click the HP Photosmart CD

icon.

3 Double-click the HP Photosmart Install

icon. Follow the onscreen instructions to install the printer software.

4 When prompted, connect one end of the

USB cable to the USB port on the back of the printer, and connect the other end to the USB port on your computer.

5 Select the printer in the Print dialog box.

If the printer does not appear in the list, click Edit Printer List to add the printer.

HP Photosmart 320 series User's Guide 53

Appendix a

54 HP Photosmart 320 series

Index

accessories 7, 33 aligning print cartridges 16, 31 alignment page 31 automobile adapter 8, 33

batteries

compartment 7 digital camera 24

model 7 black-and-white photos 14 Bluetooth

connecting to printer 27

troubleshooting 40

wireless printer adapter 8 borderless photos

do not print 38

print with borders 41 buttons 5

cameras

connecting to printer 27

photos do not print 40

port 4

printing from 24 carrying case

model 8

transporting printer 33 cartridges. see print cartridges cleaning

print cartridge contacts 30

print cartridges 29

printer 29 CompactFlash 17 computer

connecting to printer 27

installing software 53

printing from 3

system requirements 45 control panel 5 Customer Care 49

digital cameras. see cameras

Digital Flash 23 documentation, printer 3

e-mailing photos 27 error messages 42

file formats, supported 18, 46

help. see troubleshooting help, onscreen 3 HP direct-printing digital cameras 24 HP Instant Share 27

ink cartridges. see print cartridges ink level, checking 16, 30 inserting

memory cards 18 print cartridges 16

JPEG file formats 18

layout, selecting 24 lights 5 loading paper 14

memory cards

inserting 18 photos do not appear 36 printing from 24 removing 20

supported types 17 Memory Sticks 17 menu, printer 8 Microdrive 17 MPEG-1 file format 18 MultiMediaCard 17

onscreen Help 3

paper

buying and choosing 13 loading 14 maintaining 13, 33 specifications 46 trays 4 troubleshooting 38

photos

e-mailing 27 improving quality 23 index 22 print cartridges, choosing 14 printing 24 saving to computer 27 selecting for print 22 supported file formats 18

viewing 22 PictBridge cameras 24 print cartridges

aligning 31

choosing 14

cleaning 29

cleaning contacts 30

ink level, checking 16

inserting 16

replacing 16

storing 17, 32

testing 30 printer

accessories 7, 33

cleaning 29

connecting 27

documentation 3

error messages 42

menu 8

parts 4

power problems 37

specifications 46

storing 32

transporting 33

warnings 4 printing

HP Photosmart 320 series User's Guide 55

from cameras 24 from computer 3 from memory cards 24 multiple copies 22 multiple photos 22 photo index 22 photos 24 selecting layout 24 test page 30 thumbnails 22 without computer 21

quality

photo paper 33 photos 23 print 24 printing test page 30 troubleshooting 40

regulatory notices 57 removing memory cards 20 replacing print cartridges 16

saving photos to computer 27 Secure Digital 17 Smart Focus 23 SmartMedia 17 software, installing 53 specifications 45 storing

photo paper 33 print cartridges 17, 32 printer 32

system requirements 45

paper problems 38 power problems 37 printer noises 38 quality problems 40

USB

connection type 27 port 4 specifications 46

viewing photos 22

xD-Picture Card 17

test page 30 thumbnails, printing 22 TIFF file format 18 transporting printer 7, 33 trays, paper 4 troubleshooting

Bluetooth 40 borderless photos 38 buttons do not work 36 cannot find photos 36 Customer Care 49 error messages 42 flashing lights 35

56 HP Photosmart 320 series

Declaration of conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s name and address:

Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA

Regulatory model number:

Declares that the product:

Product name:

Model number(s): Photosmart 325 (Q3414A)

Power adapters: HP Part # Q3419-60040 (domestic)

Conforms to the following product specifications:

Safety:

EMC: CISPR 22: 1997 / EN 55022: 1998, Class B

Supplementary Information:

The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly.

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse 140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143)

SDGOB-0304-01

Photosmart 320 series (Q3414A)

HP Part # Q3419-60041 (international)

IEC 60950: 3rd Edition: 1999

EN 60950:2000

UL1950/CSA22.1 No.950, 3rd Edition:1995

NOM 019–SFCI-1993

GB4943:2001

CISPR 24: 1997 / EN 55024: 1998

IEC 61000-3-2: 2000 / EN 61000-3-2: 2000

IEC 61000-3-3/A1: 2001 / EN 61000-3-3/A1: 2001

CNS13438: 1998, VCCI-2

FCC Part 15-Class B/ICES-003, Issue 2

GB9254: 1998

HP Mopier 320 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

Printer parts

Available accessories

Printer menu

Getting ready to print

Loading paper

Choosing the right paper

Loading your paper

Inserting print cartridges

Inserting memory cards

Supported file formats

Inserting a memory card

Removing a memory card

Printing without a computer

Getting your photos from camera to printer

Deciding which photos to print

Selecting photos to print

Improving the quality of your photos

Printing your photos

Selecting a layout

Setting print quality

Selecting a print method

Getting connected

Connecting to other devices

Connecting through HP Instant Share

Maintaining and transporting the printer

Cleaning and maintaining the printer

Cleaning the outside of the printer

Cleaning the print cartridge

Cleaning the print cartridge contacts

Printing a test page

Aligning the print cartridge

Storing the printer and print cartridges

Storing the printer

Storing the print cartridges

Maintaining the quality of photo paper

Storing photo paper

Handling photo paper

Transporting the printer

Troubleshooting

Printer hardware problems

Printing problems

Bluetooth printing problems

Error messages

Specifications

System requirements

Printer specifications

HP Customer Care

HP Customer Care by phone

Placing a call

Return to HP repair service

Installing the software

Index