HP M775 MFP User Manual
COLOR LASERJET ENTERPRISE M775 MFP PRINTER SERIES
Firmware Readme
Product Name(s):
• HP Color LaserJet M775dn
• HP Color LaserJet M775f
• HP Color LaserJet M775z
• HP Color LaserJet M775z+
Model Number(s): CC522A • CC523A • CC524A • CF304A
This document contains information for the firmware revision number:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060491
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
Please note that this firmware provides
a new user interface experience to help
increase productivity with your HP
Enterprise device.
NOTE: Products which have been upgraded to FutureSmart 4 can be downgrade back
to FutureSmart 3 by using the latest version of FutureSmart 3 found on hp.com.
Downgrades will reset the device back to factory settings and all device configurations will
be lost.
More information on FutureSmart 4 can be found in the FutureSmart Solution Brief found
here:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-9365ENW
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP LaserJet Series printer or
MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle?
The HP LaserJet printer firmware update file available from the HP web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine
and all connected accessories are upgraded.
Who needs this firmware?
Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc.
provides firmware updates for your printer periodically through its supported lifecycle. A
firmware update may be necessary if it is determined that you may benefit from the
resolution of any issue that is documented below. These updates are available on the HP
support web site.
Determining the current version level of your firmware
To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Swipe left and select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20170715
Firmware Revision: 2403732_013010
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060491
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Added support for both the HP and Honeywell barcode reader to allow input text
at the control panel by reading a barcode.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ Added support for Mixed Originals for fax job with pages longer than 15 inches
in length.
Security/Authentication:
➢ Added support for Mixed Originals for fax job with pages longer than 15 inches
in length.
➢ The Embedded Web Server Security Log now provides access to device generated
Syslog event information. The log stores all generated syslog event messages to an
internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now
authenticate automatically using the Signature or PIV-Authentication certificate. The
preferred certificate for authentication is configured using the Prefer-GSC-IS over
PIV card setting.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared
to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ Scanning from 3rd Party TWAIN application takes longer than expected.
➢ A 49.2F.D8 error may occur in certain conditions when printing some PDFs.
➢ When using the physical keyboard a press of the "Z" key will populate the screen
with a "y" in the email field when using the Polish language.
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ Some media type strings are displayed incorrectly in Japanese language.
➢ The device may stop processing groups of mixed copy/print jobs when Serverless
Job Accounting/Local Quota is enabled.
➢ If an export file is created with the Import/Export feature where the "Local quota
and job accounting settings" is checked and the "Local Quota" setting in the
Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings >
Local Quota) then the "Local Quota" setting in the EWS will no longer be
available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server
features when a third-party Authorization proxy is registered.
➢ A "Copier disabled. Check copy control device" message appears on control
panel when a FIH accessory is connected, but insufficient copy credits are
available.
➢ Card Reader may fail after a power cycle and will require the device to be
registered again before it works.
➢ Japanese Localization for "Retry the Job" is incorrect for email notification.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.
➢ The Job Log does not display the full name of a Printed job.
Digital Sending:
➢ The Digital Send file name generated is incorrect when using the device date and
time suffix along with the preview option.
➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always
fails with "SMTP Gateway not responding" when an SSL/TLS connection on port
465 is configured.
➢ Scan to Email will not work when using an Amazon email server.
Analog Fax:
➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error.
➢ Incoming faxes fail to connect after being answered by the MFP.
➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being
exported.
➢ Unable to block fax numbers with spaces and hyphen.
Security/Authentication:
➢ Uses NTLM for authentication when SmartCard authentication is specified.
➢ Scan to folder is sending unsigned packets when the server sets the "Signing
Enabled" flag.
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ The HPAC app may launch prior to SIO Authentication and storing previous saved
credentials in the Cloud Vault.
➢ LDAP with secure connection fails on server with Channel Binding enabled.
➢ Scan to DFS Folder may stop working, but may recover if enough time passes or
printer is rebooted.
➢ In a network trace there will be no Tree Connect after successful Session Setup
packet when scanning to a DFS folder.
➢ A corresponding Event Log entry is not created when a Syslog event message is
sent for a Potential Intrusion Detection event.
➢ When scanning to a DFS share, a network trace shows "Bad network name"
response to Tree Connect packet.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods
which will require a power cycle.
➢ The Current Settings page when printed in the Polish language is using incorrect
structure and words.
➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials
when WiFi Direct is enabled.
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage
Management Connector (VJAMc), device.
➢ The device is unable to make a connection to HP Command Center even though
the printer is online.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET M775 MFP SERIES
Firmware Datecode: 20200807
Firmware Revision: 2411097_060491
Embedded JetDirect
JDI24110013
DC Controller Version
0.30
Optional Trays Version
0.103
Fax
Ver11.4A
Stapler Stacker and Hole Puncher Mailbox
MT01.25
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.1
MD5 checksum for .bdl file
2caaae4003a84c3b5746cd178619ee9d
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200205
Firmware Revision: 2410035_055356
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart
Firmware Bundle version 4.10.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET M775 MFP SERIES
Firmware Datecode: 20200205
Firmware Revision: 2410035_055356
Embedded JetDirect
JDI24100002
DC Controller Version
0.30
Optional Trays Version
0.103
Fax
Ver11.4A
Stapler Stacker and Hole Puncher Mailbox
MT01.25
HP Fleet Release Designation
Original Release FutureSmart 4.10.0.1
MD5 checksum for .bdl file
563d3db3ede09215a1ca735c180669df
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191224
Firmware Revision: 2410028_055038
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Import and export functionally was extended to include more settings: Home
Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota
and Job accounting settings, and Manage trays settings.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ The default setting for "Allow firmware updates sent as print jobs (Port 9100)" has
changed to Disabled (previously Enabled).
Embedded JetDirect:
➢ Added the SLP keep alive setting to the Embedded Web Server's Networking
Settings menu.
FIXES:
Base:
➢ Signing into the device from the Control Panel takes longer compared to previous
releases.
➢ A 49.DE.03 or 49.DE.05 error may occur in a high usage area and an OXP
solution is installed.
➢ An "Unknown conflict" warning will appear on the control panel when the Display
language is set to Norwegian.
➢ Incorrect localization with Expert Copy screens.
➢ The Home button does not work when a Workpath application is installed.
➢ The PORT command in the Scan to Active FTP mode contains a null IP address.
➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the
Default Login Method.
➢ Monochrome print jobs may not be restricted properly based upon the available
quota credits when the Local Quota Service is enabled.
➢ JetAdvantage Link Apps are presented to the user in the incorrect language when
device language is set to Norwegian.
➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi
with the HP Universal Printer Driver PostScript.
➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and
changing any setting within the Embedded Web Server's Copy/Print>Default Print
Options menu.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ The Print List button to print a list of all the stored jobs in translated incorrectly in
German.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ The left half of the Fax application control panel screen is missing.
Security/Authentication:
➢ User group permissions may not work in the Embedded Web Server once an
OXPd Authorization Agent is loaded.
➢ "The network folder path specified does not exist" warning is seen on the control
panel when scanning to a shared folder with networks that are not configured with
a DNS server.
Embedded JetDirect:
➢ An HTTP 400 Bad Request "The Webpage cannot be found" error may occur
when entering in a DNS suffix into the Embedded Web Server Networking tab.
➢ The Embedded Web Server may become unresponsive when the "Enhanced
Security Event Logging" in the Networking tab is enabled and the Syslog Priority is
set to 6 or lower.
➢ A Back up and Restore will fail to complete successfully if an administrator first
accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.
➢ SNMPv3 fails to respond when the device is in a power save mode with certain
configuration options being set.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET M775 MFP SERIES
Firmware Datecode: 20191224
Firmware Revision: 2410028_055038
Embedded JetDirect
JDI24100001
DC Controller Version
0.30
Optional Trays Version
0.103
Fax
Ver11.4A
Stapler Stacker and Hole Puncher Mailbox
MT01.25
HP Fleet Release Designation
Original Release FutureSmart 4.10
MD5 checksum for .bdl file
48b94d3034779192559bcf7f92e8b43d
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191023
Firmware Revision: 2409058_053385
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9.0.1
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A 49.DE.11 error may occur when retrieving a stored job when the "Assist users
to their job" setting is enabled.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET M775 MFP SERIES
Firmware Datecode: 20191023
Firmware Revision: 2409058_053385
Embedded JetDirect
JDI24090014
DC Controller Version
0.30
Optional Trays Version
0.103
Fax
Ver11.4A
Stapler Stacker and Hole Puncher Mailbox
MT01.25
HP Fleet Release Designation
Original Release FutureSmart 4.9.0.1
MD5 checksum for .bdl file
2af3284331ed91274eb4053c5db1ce36
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190917
Firmware Revision: 2409048_052911
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9
ENHANCEMENT:
Base:
➢ Added the ability to process Print, Copy, Scan and Stored jobs simultaneously
when Serverless Job Accounting is enabled.
➢ Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax
Equivalent Impressions for Letter/A4 pages.
➢ Job Accounting performance improvements have been made which modifies the
database to return the records in a "Last-In-First-Out" (LIFO) format.
➢ Added the ability to allow the printer to wake from sleep/standby mode when
swiping a digital badge on an attached security card reader.
➢ Added the ability to schedule a restart under the Embedded Web Server (EWS)
Troubleshooting menu to allow users to restart a device at a specific time and
frequency.
➢ The maximum sleep time allowed for the total value of the "Sleep after inactivity"
and "Auto off after sleep" setting is reduced when upgrading to FutureSmart 4.
Digital Sending:
➢ Added support for the Universal Fax Driver which has replaced the legacy PC
Send Fax Driver.
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ Increased the number of allowable IPv4 addresses within the Access Control List
(ACL) to 20 entries.
➢ Added support for Radius Networks RadBeacon USB which acts as a Bluetooth
Low Energy proximity beacon.
FIXES:
Base:
➢ Tray Empty alerts are not received after a device is power cycled.
➢ The Copy, Scan or Print functionality may still be accessible while a user is signing
out of the device.
➢ The Image Preview is not displayed when retrieving stored print jobs from the
device control panel.
➢ Certain PDF files may print slowly, when printed directly via USB, the Embedded
Web Server, or other direct-print workflows.
➢ Certain PDF files may print slower than anticipated from the Apple Preview
application using the Apple Airprint driver in macOS 10.13 and macOS 10.14.
➢ Personal Jobs can be retrieved multiple times when using an Encrypted Password.
➢ The wrong keyboard layout is displayed for the Polish language.
➢ The Custom Control Panel Wallpaper image is erased when upgrading to
FutureSmart Firmware Bundle Version 4.8 or 4.8.0.1.
➢ An Acrobat Reader error may appear on the computer screen when opening a
PDF in Acrobat Reader DC if the PDF is generated by an HP Digital Sending
application and the media is loaded in the short edge feed direction.
➢ A 49.DE.15 low memory error may occur due to a caching issue when logging In
and Out of some third party solutions.
➢ The Embedded Web Server (EWS) permissions are being grayed out when an
OXPd authentication agent proxy is configured.
Digital Sending:
➢ A user's credentials are being requested a second time when accessing nested
subfolders within a Send to Network Folder job.
➢ The Digital Send file name generated is incorrect when using the device date and
time suffix along with the preview option.
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