HP m7260in, m7280in, m7288a, m7288d, a1210in Warranty and Support Guide

Warranty and Support Guide

Before contacting HP Customer Support Center, it’s important to have the
following information handy.

Please take a moment to write down your product information for future
reference.

Product Name: ______________________________________________________

Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________

Serial Number: ______________________________________________________

Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________
Build-ID Number
(Press Ctrl-Alt-S): _____________________________________________________

Where to Get Help

Follow these steps when you need help from HP:

1 Check the setup poster and the Getting Started Guide for

help with setting up and using your PC.

2 For faster help, be sure to register your HP Pavilion

home PC on the Web at:

http://www.hp.com/apac/register

3 Use Help on your PC to get help with your hardware

and software. Click Start and then click Help and
Support.

4 For help online, go to the HP Customer Care Center

Web site at http://www.hp.com/support for
technical information or to get software updates.

5 If you have not solved the problem, call the HP Customer

Care Center at the appropriate number below.

Australia: 1300 721 147

Mon.–Fri. 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m.
(local time)

Hong Kong SAR: 2802 4098
Macau SAR: 0800-366

Hours: Mon.–Fri. 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.

India: 1-600-114772 (Toll Free)
0124 2346992 (Toll)
9350623861 (SMS Only)

Monday to Saturday 9am–9pm
Hours are subject to change without notice

Indonesia: (21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.

Malaysia: 1800 88 8588

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

New Zealand: 0 800 441 147

Mon.–Fri. 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m.
(local time)

Philippines: (2) 867-3551

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Singapore: 6272 5300

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Thailand: (2) 353-9000

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Vietnam: Call your retailer.

Hours are subject to change without notice.

HP Support Web site:

http://www.hp.com/support

HP Registration Web site:

http://www.hp.com/apac/register

Where Are My User’s
Guides?

The User’s Guides are on your PC. Click the User’s
Guides icon on your desktop, or click Start, All
Programs, and User’s Guides. Documentation
is also available at http://www.hp.com/support,
where you can search for the support page for your model.

Software Support

If you have questions about your software, call or visit your
software vendor’s Web site. The appropriate number or
Web address is listed below. Some of these Web addresses
may be listed in the Favorites list found in your Internet
Explorer browser. Phone and e-mail support may not exist
if no information is given. For software not listed, the HP
Customer Care Center provides 30-day limited support. All
software titles below may not be included with your PC.

Adobe Reader

http://www.pacific.adobe.com/support/main.html

GameChannel by WildTangent

(not available in India)

[e-mail]
http://www.wildtangent.com

InterVideo

http://www.intervideo.com

Norton AntiVirus by Symantec

http://www.symantec.com/region/reg_ap/
servsupp.html

Norton Personal Firewall by Symantec

http://www.symantec.com/region/reg_ap/
servsupp.html

OzEmail (Australia)

132 884
[e-mail]
http://www.ozemail.com.au/info/
framese

RecordNow! by Sonic

(with CD-RW or DVD+RW/+R option only)

http://www.sonic.com

Xtra (New Zealand)

0800 22 55 98
[e-mail]
http://www.xtramsn.co.nz

t_techsupport.html

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Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase an HP Pavilion
home PC! During development, the HP Pavilion must pass
extensive quality tests to meet the rigorous standards that
have made HP famous for quality and reliability.

All HP Pavilions go through a comprehensive quality test to
ensure the PC is working correctly before it leaves our
factory. In addition, we have placed a security seal on your
PC to indicate that it has not been tampered with since it left
our factory.

We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our HP Pavilion and understand that you
may wish to upgrade your PC to meet your specific needs.

Any hardware upgrades that you intend to do should
only be done after you have completely set up your new
HP Pavilion. Refer to the setup poster included with your
system for help with setting up. If you have any problems
setting up your system and turning it on, immediately contact
the HP Customer Care Center listed earlier in the Warranty
and Support Guide, and an HP Customer Representative
will assist you. This must be done first before attempting to
upgrade your system.

By breaking the security seal on the back of the HP Pavilion,
you are confirming that the HP Pavilion was working
properly before you attempted to upgrade your system.
Once the security seal has been broken, your HP Pavilion is
then, to the extent allowed by local law, covered under the
terms and conditions listed in the following pages.

Thank you for choosing the HP Pavilion. We hope you enjoy
discovering the exciting things you can do with it!

HP Customer Care

Easy to reach. Easy to use. Award-winning HP Customer
Care is our promise to help you get the most from your
HP Pavilion. Whether with tools located on your PC, from
information on the Web, by phone, or through your local
retailer, you’ll find what you need.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now —
and for many years to come. But it is a complex, powerful
machine, and sometimes things go wrong. If that happens to
your computer, Hewlett-Packard is ready to help.

Getting Started

Follow the setup poster and the Getting Started Guide for
help with setting up and using your PC.

Register Your PC

It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC on the
Web at: http://register.hp.com

See What You Can Do

There’s lots of helpful information included with your
HP Pavilion. First look at Help on your Windows
(to access it, click Start on the taskbar). It contains more
detailed help and will give you suggestions on how to fix
the problem.

Within the Help and Support Center, you can get the
latest news from HP about your PC. Be sure to also check
the updates from HP that are sent to your desktop from time
to time.

Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems, and
other information. Go to the Support Web site listed earlier
in this document and search for your HP Pavilion model.

®

desktop

Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real,
knowledgeable person by calling the HP Customer Care
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts
replaced, you have two choices:

1 You can easily replace many of your HP Pavilion parts

that are considered consumer-replaceable. This is the
fastest method of repair, as many times we can send the
part directly to your home or business in a few days.

2 If a repair is necessary, the HP Customer Care Center will

make arrangements to fix your computer.

These services are covered during the warranty period.

There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the following section.

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The Legal Language

Hardware Limited Warranty

HP Product DURATION

Hardware One (1) Year Limited Warranty

Phone assistance to get
you up-and-running

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN
THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR COUNTRIES DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF
THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.

Thirty (30) Days

This Limited Warranty is applicable in all countries and
may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP-authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as ”HP Hardware Products”)
sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as ”HP”) with this Limited Warranty. The
term ”HP Hardware Product” is limited to the hardware
components and required firmware. The term ”HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are
provided ”AS IS” without HP warranty. However, non-HP
manufacturers, suppliers, or publishers may provide their
own warranties directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

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Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts
are warranted to be free from defects in material or
workmanship for ninety (90) days or for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.

During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP,
at its sole discretion, may elect to provide you with (a) a
replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS
AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE
PRODUCT.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by modification
or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user
replaceable HP or HP approved parts if available for your
product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP
COPIES OF THE DATA STORED ON YOUR
HARD DRIVE OR OTHER STORAGE DEVICES AS
A PRECAUTION AGAINST POSSIBLE FAILURES,
ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE
TO BACK UP DATA AND REMOVE ANY
CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR
DAMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. HP
IS NOT RESPONSIBLE FOR THE RESTORATION
OR REINSTALLATION OF ANY PROGRAMS OR
DATA OTHER THAN SOFTWARE INSTALLED BY
HP WHEN THE PRODUCT IS MANUFACTURED.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THE HP HARDWARE PRODUCT. No change to the
conditions of this Limited Warranty is valid unless it is made
in writing and signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.

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