HP (Hewlett-Packard) M401 User Manual
LASERJET PRO 400
User Guide
M401
HP LaserJet Pro 400 M401 Printer Series
User Guide
Copyright and License
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
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construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 4/2012
Part number: CF270-90908
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Table of contents
1 Product introduction ......................................................................................................... 1
Product views .......................................................................................................................... 2
Product front view ..................................................................................................... 2
Product back view ..................................................................................................... 3
Serial number and model number location ................................................................... 3
Control panel layout .................................................................................................. 4
LCD control panel ...................................................................................... 4
Touchscreen control panel ........................................................................... 5
Touchscreen Home screen .......................................................................................... 7
Print product reports ................................................................................................................. 8
Print product reports from an LCD control panel ............................................................ 8
Print product reports from a touchscreen control panel ................................................... 9
Printer sharing disclaimer .......................................................................................................... 9
2 Paper tray ...................................................................................................................... 11
Supported paper sizes ............................................................................................................ 12
Supported paper types ........................................................................................................... 14
Load the input trays ................................................................................................................ 15
Load Tray 1 ............................................................................................................ 15
Load Tray 2 ............................................................................................................ 16
Load optional Tray 3 ............................................................................................... 18
3 Print ............................................................................................................................... 21
Supported printer drivers (Windows) ........................................................................................ 22
Change print-job settings (Windows) ........................................................................................ 24
Priority for changing print-job settings ........................................................................ 24
Change the settings for all print jobs until the software program is closed ....................... 24
Change the default settings for all print jobs ............................................................... 24
Change the product configuration settings .................................................................. 25
Change print-job settings (Mac OS X) ....................................................................................... 26
Priority for changing print-job settings ........................................................................ 26
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Change the settings for all print jobs until the software program is closed ....................... 26
Change the default settings for all print jobs ............................................................... 26
Change the product configuration settings .................................................................. 26
Print tasks for Windows .......................................................................................................... 28
Use a printing shortcut (Windows) ............................................................................. 28
Create a printing shortcut (Windows) ........................................................................ 29
Automatically print on both sides with Windows ......................................................... 31
Manually print on both sides with Windows ............................................................... 32
Print multiple pages per sheet with Windows .............................................................. 34
Select the page orientation (Windows) ...................................................................... 36
Select the paper type (Windows) .............................................................................. 37
Print the first or last page on different paper (Windows) ............................................... 38
Scale a document to fit page size (Windows) ............................................................. 40
Create a booklet (Windows) ..................................................................................... 41
Print tasks for Mac OS X ......................................................................................................... 43
Use a printing preset (Mac OS X) .............................................................................. 43
Create a printing preset (Mac OS X) ......................................................................... 43
Automatically print on both sides (Mac OS X) ............................................................. 43
Manually print on both sides (Mac OS X) ................................................................... 44
Print multiple pages on one sheet of paper (Mac OS X) ............................................... 45
Select the page orientation (Mac OS X) ..................................................................... 45
Select the paper type (Mac OS X) ............................................................................. 45
Print a cover page (Mac OS X) ................................................................................. 46
Scale a document to fit page size (Mac OS X) ............................................................ 46
Create a booklet (Mac OS X) ................................................................................... 46
Additional print tasks (Windows) ............................................................................................. 47
Cancel a print job (Windows) ................................................................................... 47
Select the paper size (Windows) ............................................................................... 47
Select a custom paper size (Windows) ...................................................................... 47
Print watermarks (Windows) ..................................................................................... 48
Additional print tasks (Mac OS X) ............................................................................................ 49
Cancel a print job (Mac OS X) ................................................................................. 49
Select the paper size (Mac OS X) .............................................................................. 49
Select a custom paper size (Mac OS X) ..................................................................... 49
Print watermarks (Mac OS X) .................................................................................... 49
Create archival-quality prints ................................................................................................... 51
Create archival-quality prints (LCD control panel) ........................................................ 51
Create archival-quality prints (touchscreen control panel) ............................................. 51
Use HP ePrint ......................................................................................................................... 52
Set up HP ePrint (LCD control panel) .......................................................................... 52
Set up HP ePrint (touchscreen control panel) ............................................................... 53
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Use AirPrint ........................................................................................................................... 54
Walk-up USB printing ............................................................................................................. 55
4 Manage and maintain .................................................................................................... 57
Use the HP Reconfiguration Utility to change the product connection ............................................ 58
Set up HP Wireless Direct Printing ............................................................................................ 59
Use HP Web Services applications ........................................................................................... 60
Use HP Web Services applications (LCD control panel) ................................................ 60
Use HP Web Services applications (touchscreen control panel) ..................................... 60
Configure IP network settings ................................................................................................... 61
View or change network settings ............................................................................... 61
Manually configure IPv4 TCP/IP parameters from the control panel ............................... 61
Manually configure IPv4 TCP/IP parameters (LCD control panel) .................... 61
Manually configure IPv4 TCP/IP parameters (touchscreen control panel) ......... 61
Rename the product on a network ............................................................................. 62
Link speed and duplex settings .................................................................................. 63
Link speed and duplex settings (LCD control panel) ....................................... 63
Link speed and duplex settings (touchscreen control panel) ............................ 63
HP Device Toolbox (Windows) ................................................................................................ 65
HP Utility for Mac OS X .......................................................................................................... 67
Open the HP Utility ................................................................................................. 67
HP Utility features .................................................................................................... 67
HP Web Jetadmin .................................................................................................................. 68
Product security features .......................................................................................................... 69
Lock the product ...................................................................................................... 69
Set or change the product password .......................................................................... 69
Economy settings ................................................................................................................... 71
Print with EconoMode .............................................................................................. 71
Set the sleep delay .................................................................................................. 71
Set the sleep delay (LCD control panel) ....................................................... 71
Set the sleep delay (touchscreen control panel) ............................................ 72
Set the Auto Power Down delay ................................................................................ 72
Set the Auto Power Down delay (LCD control panel) ..................................... 72
Set the Auto Power Down delay (touchscreen control panel) .......................... 73
Print when a toner cartridge is at estimated end of life ................................................................ 74
Enable or disable the At Very Low settings (LCD control panel) ..................................... 74
Enable or disable the At Very Low settings (touchscreen control panel) ........................... 75
Store and recycle supplies ....................................................................................................... 76
Recycle supplies ...................................................................................................... 76
Toner cartridge storage ............................................................................................ 76
Replacement instructions ......................................................................................................... 77
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Change the toner cartridge ...................................................................................... 77
Memory ................................................................................................................................ 79
Update the firmware ............................................................................................................... 80
Manually update the firmware (LCD control panel) ...................................................... 80
Manually update the firmware (touchscreen control panel) ........................................... 80
Set the product to automatically update the firmware (LCD control panel) ....................... 80
Set the product to automatically update the firmware (touchscreen control panel) ............ 81
5 Solve problems ............................................................................................................... 83
Solve problems checklist ......................................................................................................... 84
Step 1: Make sure that the product is set up correctly .................................................. 84
Step 2: Check the cabling or wireless connection ........................................................ 84
Step 3: Check the control panel for error messages ..................................................... 85
Step 4: Check the paper .......................................................................................... 85
Step 5: Check the software ....................................................................................... 85
Step 6: Test print functionality ................................................................................... 85
Step 7: Check the toner cartridge .............................................................................. 85
Step 8: Try sending a print job from a computer ......................................................... 85
Restore the factory-set defaults ................................................................................................. 86
Restore the factory-set defaults (LCD control panel) ...................................................... 86
Restore the factory-set defaults (touchscreen control panel) ............................................ 86
Control panel help system ....................................................................................................... 87
Interpret control panel messages .............................................................................................. 88
Control panel message types .................................................................................... 88
Control panel messages ........................................................................................... 88
10.x000 Supply Error ............................................................................... 88
49 Error Turn off then on ........................................................................... 88
50.x Fuser Error Turn off then on ................................................................ 89
51.XX Error Turn off then on ...................................................................... 89
54.XX Error Turn off then on ...................................................................... 89
55.X Error Turn off then on ........................................................................ 89
57 Fan error Turn off then on ..................................................................... 90
59.X Error Turn off then on ........................................................................ 90
79 Error Turn off then on ........................................................................... 90
79 Service error Turn off then on ................................................................ 91
Black cartridge low .................................................................................. 91
Black cartridge very low ........................................................................... 91
Cleaning ................................................................................................. 91
Device error Press [OK] ............................................................................. 92
Door open ............................................................................................... 92
Genuine HP supply installed ...................................................................... 92
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Install black cartridge ............................................................................... 92
Invalid driver Press [OK] ........................................................................... 92
Jam in <location> ..................................................................................... 93
Jam in Tray <X> Clear jam and then Press [OK] ........................................... 93
Load tray 1 <TYPE>, <SIZE> ..................................................................... 93
Load tray 1 PLAIN <SIZE> Cleaning Mode .................................................. 93
Load tray <X> Press [OK] for available media ............................................. 93
Load tray <X> <TYPE> <SIZE> ................................................................... 94
Manual duplex Load tray <X> Press [OK] .................................................... 94
Manual feed <SIZE>, <TYPE> Press [OK] for available media ....................... 94
Memory is low Press [OK] ......................................................................... 94
Misprint Press [OK] .................................................................................. 94
Print failure, press OK. If error repeats, turn off then on. ................................ 95
Rear door open ....................................................................................... 95
Remove shipping material from toner cartridge ............................................ 95
Replace black cartridge ............................................................................ 95
Supplies low ............................................................................................ 96
Unexpected size in tray <X> Load <size> Press [OK] .................................... 96
Unsupported black cartridge Press [OK] to continue ..................................... 96
Used black cartridge is installed Press [OK] to continue ................................ 96
Paper feeds incorrectly or becomes jammed .............................................................................. 97
The product does not pick up paper .......................................................................... 97
The product picks up multiple sheets of paper ............................................................. 97
Prevent paper jams .................................................................................................. 97
Clear jams ............................................................................................................................ 98
Jam locations .......................................................................................................... 98
Clear a jam in Tray 1 .............................................................................................. 98
Clear a jam in Tray 2 ............................................................................................ 100
Clear a jam in optional Tray 3 ................................................................................ 102
Clear jams from the output bin ................................................................................ 103
Clear a jam in the duplexer area ............................................................................ 103
Clear a jam in the fuser area .................................................................................. 104
Improve print quality ............................................................................................................. 106
Check the paper type setting (Windows) .................................................................. 106
Check the paper type setting (Mac OS X) ................................................................. 106
Check toner cartridge status ................................................................................... 107
Print the supplies status page (LCD control panel) ....................................... 107
Print the supplies status page (touchscreen control panel) ............................ 107
Check the supplies status ......................................................................... 107
Print a cleaning page ............................................................................................ 108
Print a cleaning page (LCD control panel) ................................................. 108
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Print a cleaning page (touchscreen control panel) ....................................... 108
Inspect the toner cartridge for damage .................................................................... 108
Check the paper and printing environment ............................................................... 110
Use paper that meets HP specifications ..................................................... 110
Check the product environment ................................................................ 110
Check print job settings .......................................................................................... 110
Check the EconoMode setting .................................................................. 110
Use the print driver that best meets your printing needs .............................................. 111
The product does not print or it prints slowly ............................................................................ 112
The product does not print ...................................................................................... 112
The product prints slowly ........................................................................................ 113
Solve walk-up USB printing problems ...................................................................................... 114
The USB Flash Drive menu does not open when you insert the USB accessory ............... 114
The file does not print from the USB storage accessory ............................................... 114
The file that you want to print is not listed in the USB Flash Drive menu ........................ 115
Solve direct connection problems ........................................................................................... 116
Solve wired network problems ............................................................................................... 117
Poor physical connection ....................................................................................... 117
The computer is using the incorrect IP address for the product ..................................... 117
The computer is unable to communicate with the product ........................................... 118
The product is using incorrect link and duplex settings for the network ......................... 118
New software programs might be causing compatibility problems .............................. 118
The computer or workstation might be set up incorrectly ............................................. 118
The product is disabled, or other network settings are incorrect ................................... 118
Solve wireless network problems ............................................................................................ 119
Wireless connectivity checklist ................................................................................ 119
The product does not print after the wireless configuration completes ........................... 119
The product does not print, and the computer has a third-party firewall installed ........... 120
The wireless connection does not work after moving the wireless router or product ........ 120
Cannot connect more computers to the wireless product ............................................. 120
The wireless product loses communication when connected to a VPN .......................... 120
The network does not appear in the wireless networks list .......................................... 120
The wireless network is not functioning ..................................................................... 121
Perform a wireless network diagnostic test ................................................................ 121
Reduce interference on a wireless network ............................................................... 122
Solve product software problems with Windows ...................................................................... 123
A print driver for the product is not visible in the Printer folder .................................... 123
An error message was displayed during the software installation ................................ 123
The product is in Ready mode, but nothing prints ...................................................... 123
Solve product software problems with Mac OS X ..................................................................... 125
The print driver is not listed in the Print & Fax or Print & Scan list ................................. 125
viii ENWW
The product name does not appear in the product list in the Print & Fax or Print & Scan
list ....................................................................................................................... 125
The print driver does not automatically set up the selected product in the Print & Fax or
Print & Scan list ..................................................................................................... 125
A print job was not sent to the product that you wanted ............................................. 126
When connected with a USB cable, the product does not appear in the Print & Fax or
Print & Scan list after the driver is selected. ............................................................... 126
You are using a generic print driver when using a USB connection ............................. 126
Remove software (Windows) ................................................................................................. 127
Remove software (Mac OS X) ................................................................................................ 128
6 Supplies and accessories .............................................................................................. 129
Order parts, accessories, and supplies ................................................................................... 130
HP policy on non-HP supplies ................................................................................................ 130
HP anticounterfeit Web site ................................................................................................... 130
Index ............................................................................................................................... 131
ENWW ix
x ENWW
1 Product introduction
Product views
●
Print product reports
●
Printer sharing disclaimer
●
ENWW 1
Product views
Product front view
1 Output bin
2Tray 1
3 Power button
4Tray 2
5 Walk-up USB port (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only)
6 Toner cartridge door latch
7 LCD control panel or color touchscreen control panel (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro
400 M401dw Printer only)
2 Chapter 1 Product introduction ENWW
Product back view
1 Hi-Speed USB 2.0 port
2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer)
3 Power connection
4 Slot for a cable-type security lock
5 Rear jam-access door latch
Serial number and model number location
The serial number and product model number label is on the back of the product.
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Product views
3
Control panel layout
LCD control panel
1 Control-panel display: The display provides information about the product. Use the menus on the display to establish
product settings.
2 Attention light (amber): The Attention light blinks when the product requires user attention.
3 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving print
data, or when the product is in sleep mode.
4
Back arrow
Exit the control-panel menus.
●
Scroll back to a previous menu in a submenu list.
●
Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).
●
5
Cancel
panel menus.
6
Left arrow
7 OK button: Press the OK button for the following actions:
Open the control-panel menus.
●
Open a submenu displayed on the control-panel display.
●
Select a menu item.
●
Clear some errors.
●
Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue
●
appears on the control-panel display).
button: Use this button for the following actions:
button: Press this button to cancel a print job whenever the attention light is blinking or to exit the control-
button: Use this button to navigate through the menus or to decrease a value that appears on the display.
8
Right arrow
button: Use this button to navigate through the menus or to increase a value that appears on the display.
4 Chapter 1 Product introduction ENWW
9
Setup
10 LED light: This light is not functional on this product.
button: This button provides quick access to the Setup menu.
Touchscreen control panel
NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model
and the HP LaserJet Pro 400 M401dw Printer model.
1 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the
wireless network (available on the HP LaserJet Pro 400 M401dw Printer model only).
2 Touchscreen display
3 Attention light: indicates a problem with the product
4 Ready light: indicates the product is ready
5 Help button and light: provides access to the control panel help system
6 Right arrow button and light: moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
7 Cancel button and light: clears settings, cancels the current job or exits the current screen
NOTE: This button illuminates only when the current screen can use this feature.
8 Back button and light: returns to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
ENWW
Product views
5
9 Left arrow button and light: moves the cursor to the left
NOTE: This button illuminates only when the current screen can use this feature.
10 Home button and light: provides access to the Home screen
6 Chapter 1 Product introduction ENWW
Touchscreen Home screen
NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model
and the HP LaserJet Pro 400 M401dw Printer model.
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The
layout might also be reversed for some languages.
1
2
3
4
5
6
7 Apps button: provides access to the Apps menu to print directly from Web applications that you have downloaded
8 Product status
Web Services
HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email
address.
Setup
Wireless
M401dw Printer model only)
NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.
Network
HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models only). From the network
settings screen, you can print the Network Summary page.
Information
Configuration Report page.
Supplies
the Supplies Status page.
from the HP ePrintCenter Web site at
button: provides quick access to HP Web Services features, including HP ePrint
button: provides access to the main menus
button: provides access to the Wireless Menu and wireless status information (HP LaserJet Pro 400
button: provides access to network settings and information (HP LaserJet Pro 400 M401n Printer,
button: provides product status information. From the status summary screen, you can print the
button: provides information about supplies status. From the supplies summary screen, you can print
www.hpeprintcenter.com
ENWW
9 USB button: provides access to the USB Flash Drive menu
Product views
7
Print product reports
Product reports reside within the product memory. These pages help diagnose and solve problems with
the product.
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by
using the System Setup menu on the control panel or the embedded Web server.
From the Reports menu, you can print several informative pages about the product.
Menu item Description
Demo Page Prints a page that demonstrates print quality
Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are
Configuration Report Prints a list of all the product settings. Includes network information when the
Supplies Status Prints the status for each toner cartridge, including the following information:
listed.
product is connected to a network.
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
●
Part number for HP toner cartridge
●
Number of pages printed
●
Information about ordering new HP toner cartridges and recycling used HP
●
toner cartridges
Network Summary Prints a list of all product network settings (all models except HP LaserJet Pro 400
M401a Printer and HP LaserJet Pro 400 M401d Printer)
Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed
or mispicked in the product, monochrome (black and white) or color pages; and
reports the page count
PCL Font List Prints a list of all the PCL fonts that are installed
PS Font List Prints a list of all the PostScript (PS) fonts that are installed
PCL6 Font List Prints a list of all the PCL6 fonts that are installed
Service Page Prints the service report
Print product reports from an LCD control panel
1. On the product control panel, press the OK button to open the menus.
2. Open the Reports menu.
3. Select the report you want to print, and then press the OK button to print the report.
8 Chapter 1 Product introduction ENWW
Print product reports from a touchscreen control panel
1.
From the Home screen on the product control panel, touch the Setup
2. Touch the Reports button.
3. Touch the name of the report that you want to print.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at
button.
www.microsoft.com.
ENWW
Printer sharing disclaimer
9
10 Chapter 1 Product introduction ENWW
2 Paper tray
Supported paper sizes
●
Supported paper types
●
Load the input trays
●
ENWW 11
Supported paper sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best results, select the correct paper size and type in the print driver before printing.
Table 2-1 Supported paper and print media sizes
Size and dimensions Tray 1 Tray 2 Optional 500-
sheet Tray 3
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
A4
210 x 297 mm (8.27 x 11.69 in)
A5
148 x 210 mm (5.83 x 8.27 in)
A6
105 x 148 mm (4.1 x 5.8 in)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 in)
Executive
184 x 267 mm (7.24 x 10.51 in)
Duplexer (duplex
models only)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
Double Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
16K
184 x 260 mm (7.2 x 10.2 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.8 x 10.8 in)
8.5 x 13
216 x 330 mm (8.5 x 13 in)
12 Chapter 2 Paper tray ENWW
Table 2-1 Supported paper and print media sizes (continued)
Size and dimensions Tray 1 Tray 2 Optional 500-
sheet Tray 3
Envelope Commercial #10
105 x 241 mm (4.13 x 9.49 in)
Envelope B5 ISO
176 x 250 mm (6.7 x 9.8 in)
Envelope C5 ISO
162 x 229 mm (6.93 x 9.84 in)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Custom
76 x 127 mm to 216 x 356 mm
(3.0 x 5.0 in to 8.5 x 14 in)
Duplexer (duplex
models only)
ENWW
Supported paper sizes
13
Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljm401series.
Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional
500-sheet
Tray 3
PLAIN 75–95 G Plain
HP EcoSMART Lite HP EcoSMART Lite
LIGHT 60-74 G Light 60-74g
MID-WEIGHT 96-110 Mid-weight
HEAVY 111–130 G Heavy 111–130g
EXTRA HEAVY 131–175 G Extra heavy 131–175g
TRANSPARENCY Monochrome Laser
Transparency
LABELS Labels
LETTERHEAD Letterhead
PREPRINTED Preprinted
PREPUNCHED Prepunched
Duplexer
(duplex
models only)
COLOR Colored
ROUGH Rough
BOND Bond
RECYCLED Recycled
ENVELOPE Envelope
14 Chapter 2 Paper tray ENWW
Load the input trays
Load Tray 1
1. Open Tray 1, and pull the tray extension away
from the product.
2. For long paper, flip out the extension to help
hold the paper in the tray.
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Load the input trays
15
3. Place the paper stack into Tray 1, and slide
the paper guides so that they are against the
sheets.
4. Feed the paper stack into the tray as far as it
will go.
Load Tray 2
1. Pull the tray out of the product.
16 Chapter 2 Paper tray ENWW
2. Slide open the paper length and width guides
by pushing outward on the blue tabs.
3. To load Legal-size paper, extend the tray by
pressing the release button at the back of the
tray inward and pulling the back of the tray
out.
NOTE: When loaded with Legal-size paper,
the tray extends from the rear of the product
approximately 70 mm (2.75 in).
4. Place the paper in the tray and make sure that
it is flat at all four corners. Slide the paper
length and width guides so that they are
against the stack of paper.
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Load the input trays
17
5. Push down on the paper to make sure that the
paper stack is below the paper limit tabs on
the right side and rear of the tray.
6. Slide the tray into the product.
Load optional Tray 3
1. Pull the tray out of the product.
18 Chapter 2 Paper tray ENWW
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