Hp M203DW, M203DN User Manual

LaserJet Pro M203

User Guide

M203dn M203dw

www.hp.com/support/ljM203

HP LaserJet Pro M203

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warran ty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 11/2016

Trademark Credits

Adobe

, Adobe Photoshop®, Acrobat®, and

PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.

iPod is a trademark of Apple Inc., registered in the U.S. and other countries.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX

is a registered trademark of The Open

Group.

Table of contents

1 Printer overview ........................................................................................................................................... 1

Printer views .......................................................................................................................................................... 2

Printer front view ................................................................................................................................ 2

Printer back view ................................................................................................................................. 3

Control panel view ............................................................................................................................... 4

Printer specifications ............................................................................................................................................. 5

Technical specifications ...................................................................................................................... 5

Supported operating systems ............................................................................................................ 5

Mobile printing solutions .................................................................................................................... 7

Printer dimensions .............................................................................................................................. 7

Power consumption, electrical specifications, and acoustic emissions ............................................ 8

Operating environmental range ......................................................................................................... 8

Printer hardware setup and software installation ............................................................................................... 9

2 Paper trays ................................................................................................................................................. 11

Load the Priority input tray ................................................................................................................................. 12

Introduction ....................................................................................................................................... 12

Priority input tray paper orientation ................................................................................................ 14

Load the Main input tray ...................................................................................................................................... 15

Introduction ....................................................................................................................................... 15

Main input tray paper orientation ..................................................................................................... 18

Load and print envelopes .................................................................................................................................... 19

Introduction ....................................................................................................................................... 19

Print envelopes ................................................................................................................................. 19

Envelope orientation ......................................................................................................................... 20

Load and print labels ........................................................................................................................................... 21

Introduction ....................................................................................................................................... 21

Manually feed labels ......................................................................................................................... 21

Label orientation ............................................................................................................................... 22

ENWW iii

3 Supplies, accessories, and parts ................................................................................................................... 23

Order supplies, accessories, and parts ............................................................................................................... 24

Ordering ............................................................................................................................................. 24

Supplies and accessories .................................................................................................................. 24

Configure the HP toner-cartridge-protection supply settings ........................................................................... 25

Introduction ....................................................................................................................................... 25

Enable or disable the Cartridge Policy feature ................................................................................. 25

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ........ 25

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ....... 26

Troubleshoot Cartridge Policy control panel error messages ....................................... 26

Enable or disable the Cartridge Protection feature ......................................................................... 27

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection

feature ............................................................................................................................ 27

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection

feature ............................................................................................................................ 27

Troubleshoot Cartridge Protection control panel error messages ............................... 28

Replace the toner cartridge ................................................................................................................................. 29

Introduction ....................................................................................................................................... 29

Toner-cartridge information ............................................................................................................. 29

Remove and replace the toner cartridge .......................................................................................... 30

Replace the imaging drum .................................................................................................................................. 33

Introduction ....................................................................................................................................... 33

Imaging drum information ................................................................................................................ 33

Remove and replace the imaging drum ............................................................................................ 34

4 Print ........................................................................................................................................................... 37

Print tasks (Windows) .......................................................................................................................................... 38

How to print (Windows) ..................................................................................................................... 38

Automatically print on both sides (Windows) .................................................................................. 39

Manually print on both sides (Windows) .......................................................................................... 40

Print multiple pages per sheet (Windows) ....................................................................................... 40

Select the paper type (Windows) ...................................................................................................... 40

Additional print tasks ........................................................................................................................ 42

Print tasks (OS X) ................................................................................................................................................. 43

How to print (OS X) ............................................................................................................................ 43

Automatically print on both sides (OS X) .......................................................................................... 43

Manually print on both sides (OS X) .................................................................................................. 43

Print multiple pages per sheet (OS X) ............................................................................................... 44

Select the paper type (OS X) ............................................................................................................. 44

Additional print tasks ........................................................................................................................ 45

Mobile printing ..................................................................................................................................................... 46

iv ENWW

Introduction ....................................................................................................................................... 46

Wi-Fi Direct (wireless models only) .................................................................................................. 46

Enable or disable Wi-Fi Direct ......................................................................................... 47

Change the printer Wi-Fi Direct name ............................................................................ 48

HP ePrint via email ............................................................................................................................ 49

HP ePrint software ............................................................................................................................ 49

AirPrint ............................................................................................................................................... 50

Android embedded printing .............................................................................................................. 50

5 Manage the printer ...................................................................................................................................... 51

Change the printer connection type (Windows) .................................................................................................. 52

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 53

Advanced configuration with HP Utility for OS X ................................................................................................ 57

Open HP Utility .................................................................................................................................. 57

HP Utility features ............................................................................................................................. 57

Configure IP network settings ............................................................................................................................. 59

Introduction ....................................................................................................................................... 59

Printer sharing disclaimer ................................................................................................................. 59

View or change network settings ..................................................................................................... 59

Rename the printer on a network ..................................................................................................... 59

Manually configure IPv4 TCP/IP parameters .................................................................................... 60

Link speed and duplex settings ........................................................................................................ 61

Printer security features ..................................................................................................................................... 62

Introduction ....................................................................................................................................... 62

Assign or change the system password using the HP Embedded Web Server ................................ 62

Lock the formatter ............................................................................................................................ 63

Configure the Quiet Print Mode settings ............................................................................................................. 64

Introduction ....................................................................................................................................... 64

Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS) ........................... 64

Energy-conservation settings ............................................................................................................................. 65

Introduction ....................................................................................................................................... 65

Print with EconoMode ....................................................................................................................... 65

Set the Sleep/Auto Off After Inactivity setting ................................................................................. 65

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of

power ................................................................................................................................................. 66

Set the Delay Shut Down setting ...................................................................................................... 67

Update the firmware ........................................................................................................................................... 69

Update the firmware using the Firmware Update Utility ................................................................. 69

6 Solve problems ........................................................................................................................................... 71

Customer support ................................................................................................................................................ 72

ENWW v

Interpret control-panel light patterns ................................................................................................................ 73

Restore the factory-set defaults ........................................................................................................................ 76

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ........................ 77

Change the “Very Low” settings ....................................................................................................... 77

Order supplies ................................................................................................................................... 78

Printer does not pick up paper or misfeeds ........................................................................................................ 79

Introduction ....................................................................................................................................... 79

The printer does not pick up paper ................................................................................................... 79

The printer picks up multiple sheets of paper .................................................................................. 80

Clear paper jams .................................................................................................................................................. 82

Introduction ....................................................................................................................................... 82

Jam locations .................................................................................................................................... 82

Experiencing frequent or recurring paper jams? .............................................................................. 83

Clear jams in the Main input tray ...................................................................................................... 85

Clear jams in the toner-cartridge area ............................................................................................. 89

Clear jams in the output bin .............................................................................................................. 93

Clear jams in the duplexer ................................................................................................................ 95

Improve print quality ........................................................................................................................................... 98

Introduction ....................................................................................................................................... 98

Print from a different software program ......................................................................................... 98

Check the paper-type setting for the print job ................................................................................. 98

Check the paper type setting (Windows) ....................................................................... 98

Check the paper type setting (OS X) ............................................................................... 99

Check toner-cartridge status ............................................................................................................ 99

Clean the printer ................................................................................................................................ 99

Print a cleaning page ...................................................................................................... 99

Visually inspect the toner cartridge and imaging drum ................................................................. 100

Check paper and the printing environment .................................................................................... 100

Step one: Use paper that meets HP specifications ...................................................... 100

Step two: Check the environment ................................................................................ 100

Step three: Set the individual tray alignment .............................................................. 101

Try a different print driver .............................................................................................................. 102

Check the EconoMode settings ....................................................................................................... 103

Adjust Print Density ........................................................................................................................ 103

Solve wired network problems ......................................................................................................................... 105

Introduction ..................................................................................................................................... 105

Poor physical connection ................................................................................................................ 105

The computer is using the incorrect IP address for the printer ..................................................... 105

The computer is unable to communicate with the printer ............................................................ 105

The printer is using incorrect link speed and duplex settings for the network ............................. 106

New software programs might be causing compatibility problems ............................................. 106

vi ENWW

The computer or workstation might be set up incorrectly ............................................................ 106

The printer is disabled, or other network settings are incorrect ................................................... 106

Solve wireless network problems ..................................................................................................................... 107

Introduction ..................................................................................................................................... 107

Wireless connectivity checklist ....................................................................................................... 107

The printer does not print after the wireless configuration completes ........................................ 108

The printer does not print, and the computer has a third-party firewall installed ....................... 108

The wireless connection does not work after moving the wireless router or printer ................... 108

Cannot connect more computers to the wireless printer .............................................................. 108

The wireless printer loses communication when connected to a VPN .......................................... 109

The network does not appear in the wireless networks list .......................................................... 109

The wireless network is not functioning ........................................................................................ 109

Perform a wireless network diagnostic test .................................................................................. 109

Reduce interference on a wireless network ................................................................................... 110

Index ........................................................................................................................................................... 111

ENWW vii

viii ENWW

1 Printer overview

Printer views

●

Printer specifications

●

Printer hardware setup and software installation

●

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM203.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

●

www.hp.com/

ENWW 1

Printer views

Printer front view

●

Printer back view

●

Control panel view

●

Printer front view

1 Toner cartridge door

2 Output bin extension

3 Model name

4 Priority input tray

5 Main input tray

6 Main input tray door

7 Power button

8 Control panel

9 Output bin

2 Chapter 1 Printer overview ENWW

Printer back view

1 Rear door (access for clearing jams)

2 USB interface port

3 Ethernet port

4 Power connection

5 Serial number and product number label

6 Slot for cable-type security lock

2 3

ENWW Printer views 3

Control panel view

Wireless

(wireless models only)

2 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light

3 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is receiving

4 Supplies LED The Supplies light is on when the toner cartridge is very low. It blinks when there is a toner

Resume

6Cancel

button and LED

button

button Press this button to cancel a print job.

Press this button to turn the wireless feature on or off, or to configure a WiFi Direct connection.

Press and hold this button to configure a WPS connection.

If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is an issue with the wireless connection.

is on, the printer is in an error state.

print data.

cartridge or imaging drum error.

Press this button to begin a print job.

If the printer is in an error state, press the Resume button to clear the error and resume printing.

In manual duplex mode, press the Resume button to print the second side of the page.

4 Chapter 1 Printer overview ENWW

Printer specifications

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.

For current information, see

Technical specifications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specifications, and acoustic emissions

●

Operating environmental range

●

Technical specifications

See www.hp.com/support/ljM203 for current information.

Supported operating systems

The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the in-box software installation CD.

www.hp.com/support/ljM203.

Windows: The HP Software Installer CD installs the “HP PCL.6”, the “HP PCL 6”, or the “HP PCL-6” print driver, depending on the Windows operating system, along with optional software when using the full software installer. Download the "HP PCL.6", the "HP PCL 6", and the "HP PCL-6" print driver from the support website for this printer:

www.hp.com/support/ljM203

Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from

123.hp.com or from the support website, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the in-box CD.

1. Go to

123.hp.com.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to

UNIX: For information and print drivers for UNIX

Operating system Driver installed Notes

Windows

Windows Vista

XP SP3 or later, 32-bit

, 32-bit

The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

hplipopensource.com/hplip-web/index.html

, go to www.hp.com/go/unixmodelscripts

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

ENWW Printer specifications 5

Operating system Driver installed Notes

Windows Server 2003 SP2 or later, 32-bit The HP PCL.6 printer-specific print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2003 R2, 32-bit The HP PCL.6 printer-specific print driver is

installed for this operating system as part of the basic software installation.

Windows 7, 32-bit and 64-bit The HP PCL 6 printer-specific print driver is

installed for this operating system as part of the full software installation.

Windows 8, 32-bit and 64-bit The HP PCL 6 printer-specific print driver is

installed for this operating system as part of the full software installation.

Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is

installed for this operating system as part of the full software installation.

Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is

installed for this operating system as part of the full software installation.

Windows Server 2008, 32-bit The HP PCL.6 printer-specific print driver is

installed for this operating system as part of the basic software installation.

The full software installation is not supported for this operating system.

The HP PCL 6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

The HP PCL-6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

The full software installation is not supported for this operating system.

Windows Server 2008, 64-bit The HP PCL 6 printer-specific print driver is

Windows Server 2008 R2, 64-bit The HP PCL 6 printer-specific print driver is

OS X 10.9 Mavericks, OS X 10.10 Yosemite, and OS X 10.11 El Capitan

installed for this operating system as part of the basic software installation.

The OS X print driver and print utility are available for download from hp.com and might also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.

The full software installation is not supported for this operating system.

For OS X, download the installer from HP Easy Start.

1. Go to

2. Follow the steps provided to download

The OS X driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

123.hp.com.

the printer software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM203 for HP's all-

inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for

this printer, go to

www.hp.com/go/upd and click the Specifications tab.

6 Chapter 1 Printer overview ENWW

Mobile printing solutions

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to

go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

● Wi-Fi Direct (wireless models only)

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

●

HP Connected)

● HP ePrint app (Available for Android, iOS, and Blackberry)

HP All-in-One Remote app for iOS and Android devices

●

HP ePrint software

●

Google Cloud Print

●

AirPrint

●

● Android Printing

Printer dimensions

www.hp.com/

Figure 1-1 Dimensions for the printer

Printer fully closed Printer fully open

1. Height 223.9 mm (8.8 in) 359.5 mm (14.1 in)

2. Width 370.5 mm (14.5 in) 370.5 mm (14.5 in)

3. Depth 407.4 mm (16 in) 504.1 mm (19.8 in)

Weight (with cartridges) 6.9 kg (15.2 lb)

ENWW Printer specifications 7

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljM203 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environmental range

Table 1-1 Operating environmental range

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)

Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

8 Chapter 1 Printer overview ENWW

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

www.hp.com/support/ljM203 for HP's all-inclusive help for the printer. Find the following support:

Go to

Install and configure

●

Learn and use

●

Solve problems

●

● Download software and firmware updates

● Join support forums

Find warranty and regulatory information

●

ENWW Printer hardware setup and software installation 9

10 Chapter 1 Printer overview ENWW

2Paper trays

Load the Priority input tray

●

Load the Main input tray

●

Load and print envelopes

●

Load and print labels

●

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM203.

HP's all-inclusive help for the printer includes the following information:

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

● Find warranty and regulatory information

www.hp.com/

ENWW 11

Load the Priority input tray

Introduction

The following information describes how to load paper in the Priority input tray. This tray holds up to 10 sheets of 75 g/m

NOTE: To avoid paper jams:

●

● Use paper that is not wrinkled, folded, or damaged.

1. Open the Main input tray door by grasping the

handle and pulling down.

(20 lb) paper.

Never add or remove paper from the Priority input tray during printing.

Before loading the tray, remove all of the paper from the input tray and straighten the stack.

When loading the tray, do not fan the paper.

2. Spread the paper-width guides to the correct size.

12 Chapter 2 Paper trays ENWW

3. Place the top edge of the paper at the opening of

the Priority input tray. For information about how to orient the paper, see

Priority input tray paper

orientation on page 14.

4. Adjust the paper guides so that they lightly touch

the paper stack, but do not bend the paper.

NOTE: Do not adjust the paper guides tightly

against the paper stack.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overfill the tray.

ENWW Load the Priority input tray 13

Priority input tray paper orientation

Paper type Image orientation Duplex mode Paper size How to load paper

Letterhead or Preprinted

Prepunched Portrait 1-sided printing Letter, Legal, Executive, Statement,

Portrait 1-sided printing Letter, Legal, Executive, Statement,

Oficio (8.5 x 13), 4 x 6, 5 x 8, A4, A5, A6, RA5, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Do uble Postcard (JIS))

2-sided printing Letter, Legal, Oficio (8.5 x 13), A4 Face-up

Face-up

Top edge leading into the product

123

Top edge leading into the product

123

Face-up

Holes toward the left side of the product

123

2-sided printing Letter, Legal, Oficio (8.5 x 13), A4 Face-up

Holes toward the left side of the product

123

14 Chapter 2 Paper trays ENWW

Load the Main input tray

Introduction

The following information describes how to load paper in the Main input tray. This tray holds up to 250 sheets of 75 g/m

NOTE: To avoid paper jams:

●

● Use paper that is not wrinkled, folded, or damaged.

1. Open the Main input tray door by grasping the

handle and pulling down.

(20 lb) paper.

Never add or remove paper from the Main input tray during printing.

Before loading the tray, remove all of the paper from the input tray and straighten the stack.

When loading the tray, do not fan the paper.

2. Adjust the paper-width guides by squeezing the

adjustment latch on the right guide and sliding the guides to the size of the paper being used.

ENWW Load the Main input tray 15

3. Adjust the paper-length guide by sliding guide to

the size of the paper being used.

4. Load the paper into the tray. For information about

how to orient the paper, see

orientation on page 18.

Main input tray paper

16 Chapter 2 Paper trays ENWW

5. Adjust the guides so that they lightly touch the

paper stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly

against the paper stack.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overfill the tray.

6. If the paper is Letter-size or smaller, close the Main

input tray door. Use the paper-stack window to verify that is correctly loaded.

ENWW Load the Main input tray 17

Main input tray paper orientation

Paper type Image orientation Duplex mode Paper size How to load paper

Letterhead or preprinted

Prepunched Portrait 1-sided printing Letter, Legal, Executive, Statement,

Portrait 1-sided printing Letter, Legal, Executive, Statement,

2-sided printing Letter, Legal, Oficio (8.5 x 13), A4 Face-up

Face-up

Top edge leading into the product

123

Top edge leading into the product

123

Face-up

Holes toward the left side of the product

123

2-sided printing Letter, Legal, Oficio (8.5 x 13), A4 Face-up

Holes toward the left side of the product

123

18 Chapter 2 Paper trays ENWW

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. The Priority input tray holds up to 10 envelopes. The Main input tray holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

ENWW Load and print envelopes 19

Envelope orientation

Tray Envelope size How to load envelopes

Priority input tray Envelope #10, Envelope Monarch,

Envelope B5, Envelope C5, Envelope DL

Main input tray Envelope #10, Envelope Monarch,

Envelope B5, Envelope C5, Envelope DL

Face up

Short, postage end leading into the printer

Face up

Short, postage end leading into the printer

20 Chapter 2 Paper trays ENWW

+ 92 hidden pages