Hp M202N, M202DW, M201, M201DW, M202 User Manual

...

LaserJet Pro M201, M202

User Guide

M201n M202n

M201dw M202dw

www.hp.com/support/ljM201 www.hp.com/support/ljM202

HP LaserJet Pro M201, M202

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF456-90908

Edition 1, 10/2014

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Incorporated.

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is a registered trademark of The Open

UNIX Group.

Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Power consumption, electrical specifications, and acoustic emissions ............................................ 4

Operating-environment specifications ............................................................................................... 4

Product views ........................................................................................................................................................ 5

Product front view ............................................................................................................................... 5

Product back view ............................................................................................................................... 6

Control-panel view .............................................................................................................................. 7

Product hardware setup and software installation .............................................................................................. 8

2 Paper trays ................................................................................................................................................... 9

Supported paper sizes and types ........................................................................................................................ 10

Supported paper sizes ...................................................................................................................... 10

Supported paper types ..................................................................................................................... 12

Load the priority input tray (Tray 1) .................................................................................................................... 13

Load the main input tray (Tray 2) ........................................................................................................................ 15

3 Parts, supplies, and accessories ................................................................................................................... 19

Order parts, accessories, and supplies ............................................................................................................... 20

Ordering ............................................................................................................................................. 20

Supplies and accessories .................................................................................................................. 20

Replace the toner cartridge ................................................................................................................................. 21

4 Print ........................................................................................................................................................... 25

Print tasks (Windows) .......................................................................................................................................... 26

How to print (Windows) ..................................................................................................................... 26

Automatically print on both sides (Windows) .................................................................................. 28

Manually print on both sides (Windows) .......................................................................................... 29

Print multiple pages per sheet (Windows) ....................................................................................... 30

Select the paper type (Windows) ...................................................................................................... 31

Additional print tasks ........................................................................................................................ 31

ENWW iii

Print tasks (Mac OS X) .......................................................................................................................................... 32

How to print (OS X) ............................................................................................................................ 32

Automatically print on both sides (OS X) .......................................................................................... 32

Manually print on both sides (OS X) .................................................................................................. 32

Print multiple pages per sheet (OS X) ............................................................................................... 33

Select the paper type (OS X) ............................................................................................................. 33

Additional print tasks ........................................................................................................................ 33

Set up HP Wireless Direct Printing ...................................................................................................................... 34

Mobile printing ..................................................................................................................................................... 35

HP ePrint via email ............................................................................................................................ 35

HP ePrint software ............................................................................................................................ 35

AirPrint ............................................................................................................................................... 36

5 Manage the product ..................................................................................................................................... 37

Change the product connection type (Windows) ................................................................................................ 38

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 39

Advanced configuration with HP Utility for Mac OS X ......................................................................................... 41

Open HP Utility .................................................................................................................................. 41

HP Utility features ............................................................................................................................. 41

Configure IP network settings ............................................................................................................................. 43

Printer sharing disclaimer ................................................................................................................. 43

View or change network settings ..................................................................................................... 43

Rename the product on a network ................................................................................................... 43

Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 44

HP Web Jetadmin ................................................................................................................................................. 45

Product security features .................................................................................................................................... 46

Set or change the product password using the HP Embedded Web Server .................................... 46

Economy settings ................................................................................................................................................ 47

Print with EconoMode ....................................................................................................................... 47

Set the Sleep Delay ........................................................................................................................... 47

Set the Auto Power Down delay ....................................................................................................... 47

Update the firmware ........................................................................................................................................... 49

Method one: Update the firmware using the control panel ............................................................. 49

Method two: Update the firmware using the Firmware Update Utility ............................................ 49

6 Solve problems ........................................................................................................................................... 51

Customer support ................................................................................................................................................ 52

Restore the factory-set defaults ........................................................................................................................ 53

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 54

Change the “Very Low” settings ....................................................................................................... 54

Order supplies ................................................................................................................................... 54

iv ENWW

Product does not pick up paper or misfeeds ...................................................................................................... 55

The product does not pick up paper ................................................................................................. 55

The product picks up multiple sheets of paper ................................................................................ 55

Clear jams ............................................................................................................................................................ 56

Jam locations .................................................................................................................................... 56

Experiencing frequent or recurring paper jams? .............................................................................. 57

Clear jams in the toner-cartridge area ............................................................................................. 58

Clear jams in the output bin .............................................................................................................. 60

Clear jams in the duplexer (dw models only) ................................................................................... 62

Improve print quality ........................................................................................................................................... 63

Print from a different software program ......................................................................................... 63

Check the paper-type setting for the print job ................................................................................. 63

Check the paper type setting (Windows) ....................................................................... 63

Check the paper type setting (OS X) ............................................................................... 63

Check the toner-cartridge status ...................................................................................................... 64

Print a cleaning page ......................................................................................................................... 64

Visually inspect the toner cartridge for damage .............................................................................. 65

Check paper and the printing environment ...................................................................................... 65

Step one: Use paper that meets HP specifications ........................................................ 65

Step two: Check the environment .................................................................................. 65

Check other print job settings ........................................................................................................... 66

Check the EconoMode settings ....................................................................................... 66

Try a different print driver ................................................................................................................ 67

Solve wired network problems ........................................................................................................................... 68

Poor physical connection .................................................................................................................. 68

The computer is using the incorrect IP address for the product ...................................................... 68

The computer is unable to communicate with the product ............................................................. 68

The product is using incorrect link and duplex settings for the network ........................................ 69

New software programs might be causing compatibility problems ................................................ 69

The computer or workstation might be set up incorrectly .............................................................. 69

The product is disabled, or other network settings are incorrect ................................................... 69

Solve wireless network problems ....................................................................................................................... 70

Wireless connectivity checklist ......................................................................................................... 70

The product does not print after the wireless configuration completes ......................................... 71

The product does not print, and the computer has a third-party firewall installed ....................... 71

The wireless connection does not work after moving the wireless router or product ................... 71

Cannot connect more computers to the wireless product ............................................................... 71

The wireless product loses communication when connected to a VPN .......................................... 71

The network does not appear in the wireless networks list ............................................................ 71

The wireless network is not functioning .......................................................................................... 72

Perform a wireless network diagnostic test .................................................................................... 72

ENWW v

Reduce interference on a wireless network ..................................................................................... 72

Index ............................................................................................................................................................. 73

vi ENWW

1 Product introduction

●

Product comparison

●

Product views

●

Product hardware setup and software installation

For more information:

www.hp.com/support/ljM201, www.hp.com/support/ljM202.

Go to

HP's all-inclusive help for the product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Product comparison

Model name

Product number

Product dimensions Height 251 mm (9.9 in) 251 mm (9.9 in) 251 mm (9.9 in) 251 mm (9.9 in)

Depth 242 mm (9.5 in) 242 mm (9.5 in) 281 mm (11.1 in) 281 mm (11.1 in)

Width 379 mm (14.9 in) 379 mm (14.9 in) 384 mm (15.1 in) 384 mm (15.1 in)

Weight, with toner

Paper handling Priority input tray

Main input tray (Tray

Standard output bin

Automatic duplex

Supported operating systems

Windows XP, 64-bit,

M201n

CF455A

5.9 kg (13 lb) 5.9 kg (13 lb) 6.6 kg (14.5 lb) 6.6 kg (14.5 lb)

cartridge

(Tray 1, 10-sheet capacity)

2, 250-sheet capacity)

(150-sheet capacity)

printing

Windows XP, 32-bit, SP2 and greater

SP2 and greater, print-driver only

M202n

C6N20A

M201dw

CF456A

M202dw

C6N21A

Windows Vista, 32-bit

and 64-bit

Windows 7, 32-bit and

Windows 8, 32-bit and

Windows 8.1, 32-bit

Windows 2003 Server

Windows 2003 Server,

64-bit

and 64-bit

32-bit, SP1 and higher, print driver only

64-bit, SP1 and higher, print driver only

Standard Edition and Enterprise Edition, print driver only

2 Chapter 1 Product introduction ENWW

Model name

M201n

M202n

M201dw

M202dw

Product number

Windows 2003 R2

Server 32-bit, Standard and Enterprise editions, print driver only

Windows 2003 R2

Server 64-bit, Standard and Enterprise editions, print driver only

Windows 2008

Server ,32-bit and 64bit, (SP1 and higher) print driver only

Windows 2008 R2

Server 64-bit, SP1, print driver only

Windows 2008 R2

Server 64-bit, Standard and Enterprise editions, print driver only

Windows 2012 Server,

print driver only

CF455A

C6N20A

CF456A

C6N21A

Windows 2012 R2

Windows 2012 Server

Mac OS X v10.7 –

Supported print drivers

HP UPD PCL5c print

HP UPD PCL6 print

Server 64-bit, print driver only

64-bit, print driver only

v10.9

HP PCL6 discrete print driver

This driver is included on the in-box CD as the default print driver.

driver

Available for download

driver

Available for download

ENWW Product comparison 3

Model name

M201n

M202n

M201dw

M202dw

Product number

HP UPD PS print driver

Available for download

Connectivity Hi-Speed USB 2.0

10/100 Ethernet LAN connection

Wireless network connection

Memory 128 MB RAM

Control-panel display 2-line LCD

Print Prints 25 pages per

minute (ppm) on A4size paper and 26 ppm on Letter-size paper

CF455A

C6N20A

CF456A

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljM201, www.hp.com/support/ljM202 for current information.

C6N21A

CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert

operating voltages. This will damage the product and void the product warranty.

Operating-environment specifications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

4 Chapter 1 Product introduction ENWW

Product views

●

Product front view

●

Product back view

●

Control-panel view

Product front view

1 Output bin

2 Control panel (tilts up for easier viewing)

3 Power on/off button

4 Main input tray (Tray 2)

5 Priority input tray (Tray 1)

6 Handle for opening the top cover (access to the toner cartridge and for clearing jams)

ENWW Product views 5

Product back view

M201dw M202dw

1 Rear door (access for clearing jams, dw models only)

2 Hi-Speed USB 2.0

3 Ethernet port

M201n

M202n

4 Power connection

5 Product number and serial number label

6 Slot for cable-type security lock

6 Chapter 1 Product introduction ENWW

Control-panel view

1 LCD display Provides textual information, such as product status and configuration menus

2 Power on/off button Turns the product on or off. The button illuminates when the product is on.

3 Left and right arrow buttons Moves the cursor or scrolls through menu options

4 Cancel button Clears settings, cancels the current job, or exits the current menu

5 OK button Confirms a setting or an action to proceed

6 Back button Returns to the previous screen

7 ePrint button Opens the Web Services menu

8 Wireless button and light, dw

models only

Provides access to the Wireless menu and wireless status information. When the product is connected to a wireless network, this button illuminates.

9 Attention light Indicates the product has an error, a tray is empty, or other condition requiring attention

10 Ready light Indicates the product is ready

ENWW Product views 7

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

Go to

www.hp.com/support/ljM201, www.hp.com/support/ljM202 for HP's all-inclusive help for the product.

Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

8 Chapter 1 Product introduction ENWW

2 Paper trays

●

Supported paper sizes and types

●

Load the priority input tray (Tray 1)

●

Load the main input tray (Tray 2)

For more information:

www.hp.com/support/ljM201, www.hp.com/support/ljM202.

Go to

HP's all-inclusive help for the product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 9

Supported paper sizes and types

●

Supported paper sizes

●

Supported paper types

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Size Dimensions Priority input tray

(Tray 1)

Letter 216 x 279 mm (8.5 x 11 in)

Legal 216 x 356 mm (8.5 x 14 in)

Executive 184 x 267 mm (7.3 x 10.5 in)

Oficio 8.5 x 13 216 x 330 mm (8.5 x 13 in)

4 x 6 102 x 152 mm (4 x 6 in)

5 x 8 127 x 203 mm (5 x 8 in)

A4 210 x 297 mm (8.3 x 11.7 in)

A5 148 x 210 mm (5.8 x 8.3 in)

A6 105 x 148 mm (4.1 x 5.8 in)

B5 (JIS) 182 x 257 mm (7.2 x 10.1 in)

B6 (JIS) 129 x 182 mm (5.1 x 7.2 in)

Main input tray (Tray2)Auto duplex

10 x 15cm 100 x 150 mm (3.9 x 5.9 in)

Oficio 216 x 340 mm 216 x 340 mm (8.5 x 13.4 in)

16K 195 x 270 mm (7.7 x 10.6 in)

16K 184 x 260 mm (7.2 x 10.3 in)

16K 197 x 273 mm (7.8 x 10.8 in)

Japanese Postcard

Postcard (JIS)

Double Japan Postcard Rotated

Double Postcard (JIS)

Envelope #10 105 x 241 mm (4.1 x 9.5 in)

100 x 148 mm (3.9 x 5.8 in)

200 x 148 mm (7.9 x 5.8 in)

10 Chapter 2 Paper trays ENWW

Size Dimensions Priority input tray

(Tray 1)

Main input tray (Tray2)Auto duplex

Envelope Monarch 98 x 191 mm (3.9 x 7.5 in)

Envelope B5 176 x 250 mm (6.9 x 9.8 in)

Envelope C5 162 x 229 mm (6.4 x 9 in)

Envelope DL 110 x 220 mm (4.3 x 8.7 in)

Custom 76 x 127 mm to 216 x 356 mm (3 x 5 in to

8.5 x 14 in)

ENWW Supported paper sizes and types 11

Supported paper types

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Type Single-sided or manual duplex Auto duplex

Plain

HP EcoSMART Lite

Light 60–74g

Intermediate 85–95g

Midweight 96–110g

Heavy 111–130g

Extra Heavy 131–175g

Transparency

Labels

Letterhead

Envelope

Preprinted

Prepunched

Colored

Bond

Recycled

Rough

Vellum

12 Chapter 2 Paper trays ENWW

Load the priority input tray (Tray 1)

NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the

stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged.

1. Load the paper face-up with the top forward in

the input tray.

The orientation of the paper in the tray varies depending on the type of print job. For additional information, see

Table 2-1 Tray 1 paper

orientation on page 13.

2. Adjust the paper guides until they are snug

against the paper.

Table 2-1 Tray 1 paper orientation

Paper type Duplex mode How to load paper

Preprinted or letterhead 1-sided printing or manual 2-sided

printing

Face-up

Top edge leading into the product

ENWW Load the priority input tray (Tray 1) 13

Table 2-1 Tray 1 paper orientation (continued)

Paper type Duplex mode How to load paper

Prepunched 1-sided printing or manual 2-sided

printing

Envelopes 1-sided printing Face-up

Face-up

Holes toward the left side of the product

Top edge toward the right of the tray, postage end entering the product last

14 Chapter 2 Paper trays ENWW

Load the main input tray (Tray 2)

NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the

stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged.

1. Open the dust cover.

2. Load the paper into the tray. Make sure that the

paper fits under the tabs and below the maximum-height indicators.

The orientation of the paper in the tray varies depending on the type of print job. For additional information, see

orientation on page 17.

Table 2-2 Tray 2 paper

ENWW Load the main input tray (Tray 2) 15

3. Adjust the paper guides until they are snug

against the paper.

4. Close the dust cover.

16 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 paper orientation

Paper type Duplex mode How to load paper

Preprinted or letterhead 1-sided printing or 2-sided printing Face-up

Top edge leading into the product

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the product

ENWW Load the main input tray (Tray 2) 17

18 Chapter 2 Paper trays ENWW

+ 58 hidden pages