HP Latex 500 User's Guide
HP Latex 500 Printer Series
User Guide
Edition 2
Legal notices
Trademarks
© Copyright 2016, 2017 HP Development
Company, L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Printer models .......................................................................................................................................................................... 2
Documentation ......................................................................................................................................................................... 3
Safety precautions ................................................................................................................................................................... 3
Main printer components ........................................................................................................................................................ 9
Front panel .............................................................................................................................................................................. 12
HP Latex Mobile ...................................................................................................................................................................... 21
Embedded Web Server .......................................................................................................................................................... 24
Connectivity and software instructions .............................................................................................................................. 30
Advanced network conguration ........................................................................................................................................ 32
Turn the printer on and o ................................................................................................................................................... 39
Restart the printer .................................................................................................................................................................. 40
2 Useful links .............................................................................................................................................................................................. 41
When you need help .............................................................................................................................................................. 41
3 Handle the substrate and troubleshoot substrate issues ................................................................................................................ 43
Overview .................................................................................................................................................................................. 45
Porous substrates .................................................................................................................................................................. 52
Load a roll into the printer .................................................................................................................................................... 53
Lifter accessory ...................................................................................................................................................................... 59
Ink collector ............................................................................................................................................................................. 62
Loading accessory .................................................................................................................................................................. 67
Assisted manual load ............................................................................................................................................................ 71
Edge holders ........................................................................................................................................................................... 72
Unload a roll from the printer .............................................................................................................................................. 75
Take-up reel ............................................................................................................................................................................ 77
Wiper roller .............................................................................................................................................................................. 83
Double-sided printing ............................................................................................................................................................ 84
View information about the substrate ................................................................................................................................ 86
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Change substrate width and right edge position .............................................................................................................. 87
Substrate length tracking ..................................................................................................................................................... 87
Cut substrate .......................................................................................................................................................................... 87
Bypass job start safety .......................................................................................................................................................... 88
Store the substrate ................................................................................................................................................................ 88
Substrate cannot be loaded successfully ........................................................................................................................... 88
Substrate is mispositioned ................................................................................................................................................... 89
Substrate has jammed .......................................................................................................................................................... 89
Substrate is deformed or wrinkled ...................................................................................................................................... 92
Substrate has shrunk or expanded ..................................................................................................................................... 92
Substrate has bow deformation .......................................................................................................................................... 93
Automatic cutter does not work .......................................................................................................................................... 94
Take-up reel substrate jam ................................................................................................................................................... 94
4 Substrate settings .................................................................................................................................................................................. 95
Substrate presets ................................................................................................................................................................... 96
Online search .......................................................................................................................................................................... 96
HP Media Locator ................................................................................................................................................................... 98
Generic presets ....................................................................................................................................................................... 99
Clone a substrate preset ....................................................................................................................................................... 99
Modify a substrate preset .................................................................................................................................................. 100
Add a new substrate ............................................................................................................................................................ 101
Delete a substrate preset ................................................................................................................................................... 106
Faster printing ...................................................................................................................................................................... 106
Color calibration ................................................................................................................................................................... 107
Color consistency between dierent HP Latex 500 series printers ............................................................................ 109
Color emulation of other printer models ......................................................................................................................... 109
ICC proles ............................................................................................................................................................................ 112
Improve color consistency when tiling ............................................................................................................................. 114
5 Troubleshoot print-quality issues ..................................................................................................................................................... 116
General printing advice ....................................................................................................................................................... 117
Quick solutions application ................................................................................................................................................ 117
Improve print quality ........................................................................................................................................................... 118
Most-common print-quality problems ............................................................................................................................. 123
6 Ink system ............................................................................................................................................................................................. 131
HP Latex 560 ink system .................................................................................................................................................... 133
HP Latex 570 ink system .................................................................................................................................................... 142
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7 Hardware maintenance ....................................................................................................................................................................... 154
Clean (recover) the printheads ........................................................................................................................................... 155
Align the printheads ............................................................................................................................................................ 155
Front panel recommends reseating or replacing a printhead ...................................................................................... 157
Replace a printhead ............................................................................................................................................................. 158
Cannot insert a printhead ................................................................................................................................................... 164
Clean the electrical connections on a printhead ............................................................................................................. 165
Replace the maintenance cartridge .................................................................................................................................. 169
Cannot insert the maintenance cartridge ........................................................................................................................ 172
Clean and lubricate the carriage rod ................................................................................................................................. 172
Clean the encoder strip ....................................................................................................................................................... 174
Clean the platen ................................................................................................................................................................... 175
Clean the substrate-advance sensor window ................................................................................................................. 178
Clean the exterior of the printer ........................................................................................................................................ 179
Move or store the printer .................................................................................................................................................... 179
Service maintenance ........................................................................................................................................................... 180
8 Firmware update .................................................................................................................................................................................. 181
Firmware update using a USB ash drive ........................................................................................................................ 181
Firmware update using the Embedded Web Server ...................................................................................................... 182
Automatic rmware updates ............................................................................................................................................. 182
9 Accessories ............................................................................................................................................................................................ 183
Order ink supplies ................................................................................................................................................................ 183
Order accessories ................................................................................................................................................................ 185
Disposal instructions ........................................................................................................................................................... 185
10 Troubleshoot other issues ............................................................................................................................................................... 187
Printer cannot get an IP address ....................................................................................................................................... 188
Cannot access the Embedded Web Server ...................................................................................................................... 188
Printer is not printing .......................................................................................................................................................... 188
Program slows down or stalls while generating the print job ...................................................................................... 189
Printer seems slow .............................................................................................................................................................. 189
Communication failures between computer and printer .............................................................................................. 190
Cannot connect to services such as rmware update, online search, or the Customer Involvement Program ... 190
Front-panel error codes ...................................................................................................................................................... 191
11 Printer specications ......................................................................................................................................................................... 198
Functional specications .................................................................................................................................................... 198
Physical specications ........................................................................................................................................................ 199
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Memory specications ........................................................................................................................................................ 200
Power specications ........................................................................................................................................................... 200
Ecological specications ..................................................................................................................................................... 200
Environmental specications ............................................................................................................................................. 200
Acoustic specications ........................................................................................................................................................ 201
Appendix A Summary of common printing problems ....................................................................................................................... 202
Glossary ..................................................................................................................................................................................................... 204
Index ........................................................................................................................................................................................................... 207
vi ENWW
1 Introduction
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Welcome to your printer
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Printer models
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Documentation
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Safety precautions
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Main printer components
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Front panel
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HP Latex Mobile
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Embedded Web Server
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Connectivity and software instructions
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Advanced network conguration
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Turn the printer on and o
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Restart the printer
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on exible substrates. Some major
features of the printer are shown below:
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Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer
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No special ventilation required, no hazardous waste
●
775 ml ink cartridges for the HP Latex 560, 3 liter ink cartridges for the HP Latex 570
●
Sharpest print quality, smooth transitions, and ne details with 1200 real dpi
●
Consistent and repeatable print quality at every print speed
●
Prints are completely dry and ready for nishing and delivery
●
Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
●
A range of HP recyclable substrates is available
●
Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC
banners
●
Durable prints with outdoor display permanence up to three years unlaminated, ve years laminated
●
Hundreds of ready-made substrate presets easily available
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a
separate computer. RIP software is available from various dierent companies.
Printer models
Supplied with the printer HP Latex 500 Ink Collector HP Latex 500 Ink Collector
Optional accessories
Consumables HP 831 Latex Printheads HP 831 Latex Printheads
HP Latex 560 HP Latex 570
HP Latex Substrate-Loading Accessory HP Latex Substrate-Loading Accessory
HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
HP Latex 500 series Beacon
HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
HP Latex 500 Ink Collector HP Latex 500 Ink Collector
HP Latex 500 Wiper Roller HP Latex 500 Wiper Roller
HP Latex 500 series Beacon
HP 831 Latex Ink Cartridges HP 831 and 871 Latex Ink Cartridges
HP 831 Latex Maintenance Cartridge HP 831 Latex Maintenance Cartridge
2 Chapter 1 Introduction ENWW
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex560/manuals/ or
http://www.hp.com/go/latex570/manuals/:
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Introductory information
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Printer assembly instructions
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User guide
●
Legal information
●
Limited warranty
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics. For an example of such an image, see Main printer components on page 9.
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
●
There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
●
Turn o the printer and call your service representative in any of the following cases:
–
The power cord or plug is damaged.
–
The curing enclosures are damaged.
–
The printer has been damaged by an impact.
–
There is any mechanical or enclosure damage.
–
Liquid has entered the printer.
–
There is smoke or an unusual smell coming from the printer.
–
The printer has been dropped or the curing module has been damaged.
–
The printer is not operating normally.
●
Turn o the printer in either of the following cases:
–
During a thunderstorm
–
During a power failure
●
Take special care with zones marked with warning labels.
ENWW Documentation 3
Electrical shock hazard
WARNING! The internal circuits of curing zones, curing boards, and built-in power supply operate at hazardous
voltages capable of causing death or serious personal injury.
The printer uses two power cords. Unplug both power cords before servicing the printer.
To avoid the risk of electric shock:
●
The printer must be connected to earthed mains outlets only.
●
Do not attempt to dismantle the curing modules.
●
Do not remove or open any other closed system covers or plugs.
●
Do not insert objects through slots in the printer.
Heat hazard
The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid
personal injury, take the following precautions.
●
Do not touch the internal enclosures of the printer's curing zones.
●
Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate
jam.
●
Fire hazard
The curing subsystems of the printer operate at high temperatures.
To avoid the risk of re, take the following precautions.
●
●
●
●
●
●
Let the printer cool down before performing some maintenance operations.
The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to
connect both power cords.
Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use
the power cords with other products.
Do not insert objects through slots in the printer.
Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
●
Do not block or cover the openings of the printer.
●
Do not attempt to dismantle or modify the curing modules.
4 Chapter 1 Introduction ENWW
●
Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be
used at an operating temperature above 125°C (257°F).
●
Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not
available, printing must be supervised at all times. See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either ame or glow), were: Heat ux density 30 kW/m², copper calorimeter, K type
thermocouple.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
●
Keep your clothing and all parts of your body away from the printer's moving parts.
●
Avoid wearing necklaces, bracelets, and other hanging objects.
●
If your hair is long, try to secure it so that it will not fall into the printer.
●
Take care that sleeves or gloves do not get caught in the printer's moving parts.
●
Avoid standing close to the fans, which could cause injury and could also aect print quality (by obstructing
the air ow).
●
Do not touch gears or moving rolls during printing.
●
Do not operate the printer with covers bypassed.
●
While loading substrate, ensure that no-one else is close to the printer.
Light radiation hazard
Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the
requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.
However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.
Chemical hazard
The Material Safety Data Sheets for the consumables identify ink ingredients and adequate ventilation needs to
be provided to ensure that potential airborne exposures to these substances are adequately controlled.
You can obtain current Material Safety Data Sheets for the ink systems used in the printer from
http://www.hp.com/go/msds.
Ventilation and air conditioning
As with all equipment installations, to maintain ambient comfort levels, air conditioning or ventilation in the work
area should take into account that the printer produces heat. Typically, the printer's power dissipation is 3.7 kW
(12.7 kBTU/h). Air conditioning and ventilation should meet with local environmental, health and safety (EHS)
guidelines and regulations. Consult your usual air conditioning or EHS specialist for advice on the appropriate
measures for your location.
ENWW Safety precautions 5
For a more prescriptive approach to adequate ventilation, you could refer to the ANSI/ASHRAE (American Society
of Heating, Refrigerating and Air-Conditioning Engineers) 62.1-2007 Ventilation for Acceptable Indoor Air Quality.
As an example, a minimum exhaust rate of 2.5 L/s.m² (0.5 cfm/ft²) of fresh air for "copy, printing rooms" is
specied.
Special ventilation equipment (air ltration) is not required to meet US OSHA requirements on occupational
exposure to VOCs from water-based HP Latex inks. Special ventilation equipment installation is at the discretion
of the customer. Customers should consult state and local requirements and regulations.
NOTE: The ventilation and air conditioning units should not blow air directly onto the printer.
NOTE: Maintaining positive air pressure in the print production room will help prevent dust from entering the
room.
NOTE: Consider providing a minimum of 5 ach (air changes per hour) of fresh air ventilation and a minimum
room volume of 30 m³.
(The recommendation of 5 ach is based on a 30 m³ room with only one HP printer. If there are more printers in
the room, the ventilation rate should be recalculated accordingly.)
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
●
Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
●
Consider using a forklift, pallet truck, or other handling equipment.
●
When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
●
When loading rolls, remember to use the loading accessories (loading table and lifter).
Ink handling
HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
6 Chapter 1 Introduction ENWW
Warning labels
Label Explanation
Printer label. To identify the printer’s power cord.
Curing label. To identify the curing power cord.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power source before servicing.
CAUTION: Double pole. Neutral fusing.
Equipment to be connected to earthed mains outlet only. Refer
servicing to qualied service personnel. Disconnect all power cords
before servicing. No operator serviceable parts inside the printer.
Before starting, read and follow the operating and safety
instructions.
This label is located on the e-box.
Risk of burns. Do not touch the curing zone or the output platen of
the printer: they could be hot.
This label is located on the front of the curing module and on the
bottom part of the output platen.
Crush risk. When you move the substrate input/output from the
load position to the print position, there is a risk of crushing your
hand between the substrate input/output and the stand. Ensure
that no-one is near the printer when you move the substrate input/
output.
This label is located on the right side plate of the substrate input/
output.
Crush risk. Be careful with your ngers when moving the tension
bar to the park position: you could crush your ngers against the
side covers of the substrate input/output.
This label is located on the right and left sides of the tension bar
and behind the arms of the tension bar.
ENWW Safety precautions 7
Label Explanation
Crush risk. Be careful when loading rolls: your hand could be
crushed between the roll and the substrate input structure.
This label is located on the substrate input structure.
You are recommended to wear gloves when handling the
maintenance cartridge, the platen, or the ink collector.
This label is located on the maintenance cartridge.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect all power sources before servicing.
This label is located on the curing control PCA enclosure. For service
personnel only.
Electric shock hazard. The printer has two input power cords. Power
supplies operate at hazardous voltages. Disconnect all power cords
before servicing.
This label is located internally, close to the print-zone heating-coils
enclosure between fans. For service personnel only.
Hazardous moving parts. Rotating fan blades. Keep hands clear.
These labels are located internally, close to the print-zone fans: one
near the vacuum fan, one near the aerosol fan, and one on each
side of the curing fans cover. For service personnel only.
Hazardous area. Heating modules operate at hazardous voltages.
Electric shock hazard. Equipment has two input power cords.
Disconnect all power cords before servicing. Power supplies operate
at hazardous voltages.
Double pole, neutral fusing.
Equipment to be connected to earthed mains outlet only.
This label is located in the scan and air-curtain heater control
enclosure. For service personnel only.
8 Chapter 1 Introduction ENWW
Label Explanation
NOTE: The nal label position and its size on the printer may vary slightly, but should always be visible and
close to the potential risk area.
Main printer components
The following views of the printer illustrate its main components.
The contents of the condensation collector should not be dumped
down the drain, but should be disposed of in accordance with local
regulations and site operation. HP can provide a typical Waste
Prole Datasheet to assist you with disposal decisions.
This label is located on the condensation collector.
Do not drink the contents of the condensation collector. You can
obtain current Material Safety Data Sheets for the ink systems used
in the printer from http://www.hp.com/go/msds.
This label is located on the condensation collector.
Front view (560)
1. Ink cartridge 7. Take-up-reel motor
ENWW Main printer components 9
2. Platen 8. Tension bar
3. Printhead 9. Take-up reel
4. Printhead carriage 10. Loading table
5. Front panel 11. Condensation collector
6. Maintenance cartridge 12. Curing module
Front view (570)
1. Intermediate tank 8. Tension bar
2. Platen 9. Take-up reel
3. Printhead 10. Loading table
4. Printhead carriage 11. Condensation collector
5. Front panel 12. Ink cartridge
6. Maintenance cartridge 13. Curing module
7. Take-up-reel motor
10 Chapter 1 Introduction ENWW
Rear view
1. Power switch and power socket
2. Sockets for communication cables and optional accessories
3. Beacon
Loading accessory
The loading accessory helps you to load some substrate types that are diicult to load without it. See Loading
accessory on page 67.
Beacon
The beacon provides a simple indication of printer status that is visible from a distance, so that you can easily see
whether it is working normally. If there is a problem, the beacon color gives some indication of what kind of
problem it is.
To install the beacon, see the printer assembly instructions.
ENWW Main printer components 11
Beacon color Meaning
Green Printer ready (may or may not have substrate loaded)
Blinking green Printing without any warning if a 3-liter ink cartridge is out of ink
Yellow 3-liter ink cartridge not present or out of ink, window open, or maintenance cartridge cover open
Blinking yellow 3-liter ink cartridge not present or out of ink while printing
Red There is a problem that prevents printing: printhead cleaning roll exhausted or not present, intermediate tank
or ink cartridge not present or out of ink, out of paper, window open, maintenance cartridge cover open, or
printer engine failed
Blinking red No case
All lit Printer is temporarily engaged in an internal workow, such as replacing the maintenance cartridge
All blinking Printer is starting up
You can enable and disable the beacon from the icon on the front panel.
Front panel
Introduction to the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the
printer. It gives you complete control of your printer: from the front panel, you can view information about the
printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts
(warning and error messages) when necessary.
There is an alternative home screen that you can see by sliding your nger across the screen to the left. It
summarizes the status of the ink cartridges, the substrate, and the current print job.
12 Chapter 1 Introduction ENWW
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
●
Press to return to the home screen.
●
Press to view help about the current screen.
●
Press to go back to the last-visited screen. This does not discard any changes made in the current
screen.
●
Press to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen.
●
At the top left of the screen is a message showing the printer status or the most important current alert.
Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You
can press an alert to get help in solving the problem.
●
At the top right, press to turn on or o the print-zone illumination light.
●
Press to view substrate status and perform substrate-handling operations.
●
Press to open the Substrate Library and access the extensive online library of substrate presets.
●
Press to view information about the job that is currently printing.
●
Press to view ink-supply status and perform ink-cartridge and printhead operations.
●
Press for quick solutions to common problems.
ENWW Front panel 13
●
Press to view network and Internet status and change related settings.
●
Press to view information about the printer.
●
Press for help.
●
Press to view and change printer settings in general.
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, press , then Setup > Front panel options > Sleep mode
wait time. You can set a time between 5 and 240 minutes; the default is 20 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specic uses of the front panel can be found throughout this guide.
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages.
●
If you can understand the current front panel language, go to the front panel and press , then Setup >
Front panel options > Language.
●
If you cannot understand the current front panel language, start with the printer turned o. Turn it on. As
soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,
press followed by . The front panel blinks briey.
Whichever method you used, the language selection menu should now appear on the front panel.
Press the name of your preferred language.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel
options > Date and time options.
14 Chapter 1 Introduction ENWW
Set time before standby
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP),
the printer´s curing heaters remain on for the specied time and temperature in case another job arrives or in
case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print
zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then
Substrate > Substrate handling options > Curing standby duration. You can select from 5 to 120 minutes.
The curing temperature during this standby period is set automatically by the printer.
Change the sleep mode setting
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes
into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode wait
time
. Enter in minutes the wait time that you want, then press OK.
Change the loudspeaker volume
To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front
panel options > Speaker volume, and select O, Low, or High.
Turn audio alerts on or o
To turn the printer's audio alerts on or o, go to the front panel and press , then Setup > Front panel
options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then Setup > Front panel options > Display
brightness, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then Setup > Front panel
options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web
Server on page 25.
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press ,
then Setup > Resets > Restore factory settings. This option restores all of the printer settings except the Gigabit
Ethernet settings and substrate presets.
ENWW Front panel 15
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink cartridges
You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following
information is shown.
●
Status
●
Estimated ink level
●
Warranty status
●
Manufacturer
●
Capacity
●
Product name
●
Product number
●
Serial number
●
Expiration date
●
Supported ink cartridges
These are the possible ink cartridge status messages that you can see on the front panel:
●
OK: The cartridge is working normally, with no known problems.
●
Missing: There is no cartridge present, or it is not correctly connected to the printer.
●
Low: The ink level is low.
●
Very low: The ink level is very low.
●
Empty: The cartridge is empty.
●
Reseat: You are recommended to remove the cartridge and then reinsert it.
16 Chapter 1 Introduction ENWW
●
Replace: You are recommended to replace the cartridge with a new cartridge.
●
Expired: The cartridge’s expiration date has passed.
●
Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
●
Non-HP: The cartridge is used, relled, or counterfeit.
You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web
Server on page 25.
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads.
1.
On the front panel's home screen, press .
2. Select the printhead for which you want to see information.
3. The front panel shows the following information:
●
Status
●
Warranty status
●
Product name
●
Product number
●
Serial number
●
Ink red
●
Install date
These are the possible printhead status messages that you can see on the front panel:
●
OK: The printhead is working normally, with no known problems.
●
Missing: There is no printhead present, or it is not correctly installed in the printer.
ENWW Front panel 17
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Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical
connections (see Clean the electrical connections on a printhead on page 165). If that fails, replace the
printhead with a new printhead (see Replace a printhead on page 158).
●
Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead
on page 158).
●
Replacement incomplete: The printhead replacement process has not completed successfully; restart the
replacement process and let it nish completely.
●
Remove: The printhead is not a suitable type for use with your printer.
●
Non-HP ink: Ink from a used, relled, or counterfeit ink cartridge has passed through the printhead. See the
limited warranty document provided with your printer for details of the warranty implications.
You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access
the Embedded Web Server on page 25.
Check the le system
It is possible to check the integrity of the le system on the printer's hard disk, and automatically correct any
errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing
les on the hard disk.
To execute the le system check, go to the front panel and press , then Preventive maint. tasks > File
system check.
If the printer is aware of damage to the le system, for instance after a severe software problem, it may start a
le system check automatically. This can take about ten minutes.
Printer alerts
The above image is a QR code containing a link to a video; see Documentation on page 3.
The printer can communicate two types of alerts:
●
●
●
Errors: When the printer is unable to print.
Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance, or ink cartridge replacement.
Advice: When a rmware update is available or the downloaded rmware is ready to be installed.
Printer alerts appear in the front panel and in the Embedded Web Server.
●
Front-panel display: The front panel shows the alerts in the upper left part of the screen (notication bar).
18 Chapter 1 Introduction ENWW
Only one alert is shown at a time. If you press the notication bar, all the current printer alerts are shown.
The list of alerts can be folded back by pressing or sliding up the bottom row of the list.
Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed
when entering the Printer application. Once dismissed, there won’t be any reminder later on about the
same advice (in the case of rmware updates, a new notication appears when there a new rmware
release becomes available).
●
Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be
the most important.
An alert may require you to perform a maintenance operation; see Hardware maintenance on page 154.
The following alerts require a service engineer:
●
Service Maintenance Kit 1
●
Service Maintenance Kit 3
Printer states
The printer may be in any one of the following states; some of them require waiting.
●
Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.
●
Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1
to 7 minutes.
●
Ready for substrate
●
Ready for side A/B
ENWW Front panel 19
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Printing
●
Printing side A/B
●
Drying: This takes 1.5 to 6 minutes.
●
Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 minutes.
HP Latex 560 and 570 printers oer a new option called "continuous printing", which you can enable or disable
from your certied RIP software; it is enabled by default.
Without continuous printing, the printer cures each job separately and then winds the substrate back into the
print zone before starting to print the next job in the queue. This adds time to the printing process. Continuous
printing saves time by continuing to print the next job in the queue without stopping (tailgating).
Notes
●
The same print mode and resolution must be used for all jobs in the RIP queue selected for continuous
printing, to optimize the overall curing time.
●
Job status reporting might be aected when using continuous printing mode.
●
For jobs with automatic cutting selected, the printer will cut instead of applying continuous printing.
Change margins
The printer margins determine the area between the edges of your image and the edges of the substrate. The
printer with ink collector is capable of printing with no side margins (full bleed).
The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width,
it will be clipped.
The front panel oers additional settings for the top and bottom margins: see Margins on page 199. These
settings apply only to single prints when the cutter is not in use. The top and bottom margins are not applied
during double-sided printing.
To set the top margin at the front panel, press , then Substrate > Substrate handling options > Extra top
margin.
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra
bottom margin.
NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin
selected in the RIP.
NOTE: The side margins can be adjusted in the RIP.
Request the printer’s internal prints
The internal prints provide various kinds of information about your printer. Request these prints from the front
panel, without using a computer.
Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on
the front-panel display.
20 Chapter 1 Introduction ENWW
To print an internal print, press , then Setup > Internal prints, then select the type of internal print that you
want.
The following internal prints are available:
●
Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number
of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is
not guaranteed.
●
Service information: Provides information that service engineers require.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
●
From the Embedded Web Server, go to the Main tab and select History > Usage. See Embedded Web Server
on page 24.
●
From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
HP Latex Mobile
Your printer supports a new application called HP Latex Mobile, which marks a new era of smart printers. This
app enables you to receive helpful consumables alerts while remotely monitoring your printer and job status on
your smartphone or tablet. It also compiles metrics related to ink and substrate usage and productivity that you
can view from your tablet. Print with greater condence, especially as you no longer have to worry about the
status of print jobs while you’re away from the printer.
NOTE: HP Latex Mobile is compatible with Android 4.1.2 or later and iOS 7 or later, and requires the printer and
the smartphone or tablet to be connected to the Internet.
Rely on alerts to tell you when attention is needed
ENWW HP Latex Mobile 21
No more wondering what’s going on with your printer while you’re away:
●
Alerts keep you informed about supplies, the substrate path, and situations when the printer is not ready.
●
Return to your printer and take action once you’ve been alerted.
Know the status of your printer while you’re away from it
HP Latex Mobile oers insight into printer activity and ink and substrate usage:
●
Follow printer activity remotely and gain an awareness of your printer at all times.
●
Stay abreast of ink levels and the amount of substrate remaining to avoid surprises and respond
accordingly.
●
Use your tablet to view metrics. Email that information to your computer for more details of ink and
substrate usage as well as productivity per printer or job. Use it to improve planning and operations.
Remotely keep tabs on print jobs
HP Latex Mobile enables you to monitor job completion and job history:
●
Track print jobs through to completion.
NOTE: Printer updates occur roughly every ve minutes during the printing process and every several
hours when the printer is idle. Under certain circumstances, printer updates may be delayed—when system
errors occur, for certain substrate jams, in the case of a power outage—in which case the app dashboard
display shows the last known printer status.
●
Monitor printed jobs through the job history.
22 Chapter 1 Introduction ENWW
How to add a printer to your mobile device
1. Open the HP Latex Mobile app on your mobile device.
2. Select Add new HP Latex Printer.
3. Make a note of the Service ID and Account ID.
4.
Go to the printer’s front panel and press , then Setup > Customer Involvement Program.
5. Continue until you see the options Yes, I want to participate, Also send the printer’s serial number, and Also
send data to printer services. Select them all.
6. Register a new service and enter the Service ID and Account ID from your mobile device.
7. Press Continue and Accept until the registration is nished.
Alternatively, you can use the Embedded Web Server instead of the front panel.
1. In the Embedded Web Server, select the Customer Involvement Program tab.
2. Check Yes, I want to participate (send anonymous data only).
3. Check Also send the printer’s serial number.
4. Check Also send data to printer services.
5. Check Register for a new service.
6. Enter the Service ID and Account ID from your mobile device and click Register.
7. The next screen tells you that the HP Latex to Go service will send status data from the printer to the
connected devices through the Internet. Click Accept.
ENWW HP Latex Mobile 23
Embedded Web Server
Introduction to the Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new rmware and troubleshoot problems.
Service engineers can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
See Access the Embedded Web Server on page 25.
The Embedded Web Server window displays ve separate tabs. Buttons near the top of each page provide access
to online help and supplies reordering.
Main tab
The Main tab provides information about the following items.
●
Substrate, ink, printhead and maintenance status
●
Temperature of the curing module
●
Substrate and ink usage and accounting
Setup tab
The Setup tab enables you to complete these tasks.
●
Specify printer settings such as units of measurement and refresh date
●
Specify network and security settings
24 Chapter 1 Introduction ENWW
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