HP Latex 500 User Manual
HP Latex 500 Printer Series
User Guide
Edition 3
Legal notices
Trademarks
© Copyright 2016–2020 HP Development
Company, L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Printer models .......................................................................................................................................................................... 2
Documentation ......................................................................................................................................................................... 3
Safety precautions ................................................................................................................................................................... 3
Main printer components ........................................................................................................................................................ 8
Front panel .............................................................................................................................................................................. 12
HP Latex Mobile ...................................................................................................................................................................... 20
Embedded Web Server .......................................................................................................................................................... 23
Connectivity and software instructions .............................................................................................................................. 29
Advanced network conguration ......................................................................................................................................... 31
Turn the printer on and o ................................................................................................................................................... 37
Restart the printer .................................................................................................................................................................. 38
2 Useful links .............................................................................................................................................................................................. 39
When you need help .............................................................................................................................................................. 39
3 Handle the substrate and troubleshoot substrate issues ................................................................................................................ 41
Overview .................................................................................................................................................................................. 43
Porous substrates .................................................................................................................................................................. 49
Load a roll into the printer .................................................................................................................................................... 51
Lifter accessory ...................................................................................................................................................................... 56
Ink collector ............................................................................................................................................................................. 58
Loading accessory .................................................................................................................................................................. 63
Assisted manual load ............................................................................................................................................................ 66
Edge holders ........................................................................................................................................................................... 68
Unload a roll from the printer .............................................................................................................................................. 70
Take-up reel ............................................................................................................................................................................ 72
Wiper roller .............................................................................................................................................................................. 78
Double-sided printing ............................................................................................................................................................ 79
View information about the substrate ................................................................................................................................ 81
Change substrate width and right edge position .............................................................................................................. 82
Substrate length tracking ..................................................................................................................................................... 82
Cut substrate .......................................................................................................................................................................... 82
ENWW iii
Bypass job start safety .......................................................................................................................................................... 83
Store the substrate ................................................................................................................................................................ 83
Substrate cannot be loaded successfully ........................................................................................................................... 83
Substrate is mispositioned ................................................................................................................................................... 84
Substrate has jammed .......................................................................................................................................................... 84
Substrate is deformed or wrinkled ...................................................................................................................................... 86
Substrate has shrunk or expanded ..................................................................................................................................... 87
Substrate has bow deformation .......................................................................................................................................... 88
Automatic cutter does not work .......................................................................................................................................... 88
Take-up reel substrate jam ................................................................................................................................................... 89
4 Substrate settings .................................................................................................................................................................................. 90
Substrate presets ................................................................................................................................................................... 91
Online search .......................................................................................................................................................................... 91
HP Media Locator ................................................................................................................................................................... 93
Generic presets ....................................................................................................................................................................... 94
Clone a substrate preset ....................................................................................................................................................... 94
Modify a substrate preset ..................................................................................................................................................... 95
Add a new substrate .............................................................................................................................................................. 96
Delete a substrate preset ................................................................................................................................................... 100
Faster printing ...................................................................................................................................................................... 101
Color calibration ................................................................................................................................................................... 101
Color consistency between dierent HP Latex 500 series printers ............................................................................ 103
Color emulation of other printer models ......................................................................................................................... 104
ICC proles ............................................................................................................................................................................. 106
Improve color consistency when tiling ............................................................................................................................. 108
5 Troubleshoot print-quality issues ..................................................................................................................................................... 110
General printing advice ....................................................................................................................................................... 111
Quick solutions application ................................................................................................................................................ 111
Improve print quality ........................................................................................................................................................... 112
Most-common print-quality problems ............................................................................................................................. 117
6 Ink system ............................................................................................................................................................................................. 125
HP Latex 560 ink system .................................................................................................................................................... 126
HP Latex 570 ink system .................................................................................................................................................... 133
7 Hardware maintenance ....................................................................................................................................................................... 145
Clean (recover) the printheads ........................................................................................................................................... 146
Align the printheads ............................................................................................................................................................ 146
Front panel recommends reseating or replacing a printhead ...................................................................................... 148
Replace a printhead ............................................................................................................................................................. 149
Cannot insert a printhead ................................................................................................................................................... 154
iv ENWW
Clean the electrical connections on a printhead ............................................................................................................. 155
Replace the maintenance cartridge .................................................................................................................................. 159
Cannot insert the maintenance cartridge ........................................................................................................................ 161
Clean and lubricate the carriage rod ................................................................................................................................. 162
Clean the encoder strip ....................................................................................................................................................... 163
Clean the platen ................................................................................................................................................................... 164
Clean the substrate-advance sensor window ................................................................................................................. 167
Clean the exterior of the printer ........................................................................................................................................ 168
Move or store the printer .................................................................................................................................................... 168
Service maintenance ........................................................................................................................................................... 168
8 Firmware update .................................................................................................................................................................................. 170
Firmware update using a USB ash drive ........................................................................................................................ 170
Firmware update using the Embedded Web Server ...................................................................................................... 171
Automatic rmware updates ............................................................................................................................................. 171
9 Accessories ............................................................................................................................................................................................ 172
Order ink supplies ................................................................................................................................................................ 173
Order accessories ................................................................................................................................................................ 174
Disposal instructions ........................................................................................................................................................... 174
10 Troubleshoot other issues ............................................................................................................................................................... 176
Printer cannot get an IP address ....................................................................................................................................... 177
Cannot access the Embedded Web Server ...................................................................................................................... 177
Printer is not printing .......................................................................................................................................................... 177
Program slows down or stalls while generating the print job ...................................................................................... 178
Printer seems slow .............................................................................................................................................................. 178
Communication failures between computer and printer .............................................................................................. 179
Cannot connect to services such as rmware update, online search, or the Customer Involvement Program ... 179
Front-panel error codes ...................................................................................................................................................... 180
11 Printer specications ......................................................................................................................................................................... 186
Functional specications .................................................................................................................................................... 187
Physical specications ........................................................................................................................................................ 188
Memory specications ........................................................................................................................................................ 188
Power specications ............................................................................................................................................................ 188
Ecological specications ..................................................................................................................................................... 189
Environmental specications ............................................................................................................................................. 189
Acoustic specications ........................................................................................................................................................ 189
Appendix A Summary of common printing problems ....................................................................................................................... 190
Glossary ..................................................................................................................................................................................................... 192
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Index ........................................................................................................................................................................................................... 195
vi ENWW
1 Introduction
●
Welcome to your printer
●
Printer models
●
Documentation
●
Safety precautions
●
Main printer components
●
Front panel
●
HP Latex Mobile
●
Embedded Web Server
●
Connectivity and software instructions
●
Advanced network conguration
●
Turn the printer on and o
●
Restart the printer
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on exible substrates. Some major
features of the printer are shown below:
● Odorless, water-based latex inks in six colors plus optimizer
● No special ventilation required
● 775 ml ink cartridges for the HP Latex 560, 3 liter ink cartridges for the HP Latex 570
●
Sharpest print quality, smooth transitions, and ne details with 1200 real dpi
● Consistent and repeatable print quality at every print speed
● Prints are completely dry and ready for nishing and delivery
● Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
● A range of HP recyclable substrates is available
● Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC
banners
● Durable prints with outdoor display permanence up to three years unlaminated, ve years laminated
● Hundreds of ready-made substrate presets easily available
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a
separate computer. RIP software is available from various dierent companies.
Printer models
HP Latex 560 HP Latex 570
Supplied with the printer HP Latex 500 Ink Collector HP Latex 500 Ink Collector
Optional accessories HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
Consumables HP 831 Latex Printheads HP 831 Latex Printheads
HP Latex Substrate-Loading Accessory HP Latex Substrate-Loading Accessory
HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
HP Latex 500 Wiper Roller HP Latex 500 Wiper Roller
HP Latex 500 series Beacon
HP Latex 500 Ink Collector HP Latex 500 Ink Collector
HP Latex 500 Wiper Roller HP Latex 500 Wiper Roller
HP Latex 500 series Beacon
HP 831 Latex Ink Cartridges HP 831 and 871 Latex Ink Cartridges
HP 831 Latex Maintenance Cartridge HP 831 Latex Maintenance Cartridge
2 Chapter 1 Introduction ENWW
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex560/manuals/ or
http://www.hp.com/go/latex570/manuals/:
● Introductory information
● Printer assembly instructions
● User guide
●
Legal information
● Limited warranty
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics. For an example of such an image, see Main printer components on page 8.
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The curing enclosures are damaged.
– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
– Liquid has entered the printer.
– There is smoke or an unusual smell coming from the printer.
– The printer has been dropped or the curing module has been damaged.
– The printer is not operating normally.
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of curing zones, curing boards, and built-in power supply operate at hazardous
voltages capable of causing death or serious personal injury.
ENWW Documentation 3
The printer uses two power cords. Unplug both power cords before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the curing modules.
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
Heat hazard
The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid
personal injury, take the following precautions:
● Do not touch the internal enclosures of the printer's curing zones.
● Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate
● Let the printer cool down before performing some maintenance operations.
Fire hazard
jam.
The curing subsystems of the printer operate at high temperatures. To avoid the risk of re, take the following
precautions:
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to
connect both power cords.
● Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use
the power cords with other products.
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the curing modules.
● Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be
used at an operating temperature above 125°C (257°F).
● Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not
available, printing must be supervised at all times. See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either ame or glow), were: Heat ux density 30 kW/m², copper calorimeter, K type
thermocouple.
4 Chapter 1 Introduction ENWW
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Avoid standing close to the fans, which could cause injury and could also aect print quality (by obstructing
the air ow).
● Do not touch gears or moving rolls during printing.
● Do not operate the printer with covers bypassed.
● While loading substrate, ensure that no-one else is close to the printer.
Light radiation hazard
Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the
r
equirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.
However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.
Chemical hazard
See the safety data sheets available at http://www.hp.com/go/msds/ to identify the chemical ingredients of your
consumables. Suicient ventilation should be provided to ensure that potential airborne exposure to these
substances is adequately controlled. Consult your usual air-conditioning or EHS specialist for advice on the
appropriate measures for your location.
For more detailed information, see the "Ventilation" and "Air conditioning" sections of the site preparation guide,
available from http://www.hp.com/go/latex500/manuals/.
Ventilation
Ensure that the room in which the system is installed meets local environmental, health, and safety (EHS)
guidelines and regulations.
Adequate ventilation needs to be provided to ensure that potential exposure is adequately controlled. Consult
the Safety Data Sheets available at http://www.hp.com/go/msds/to identify chemical ingredients of your ink
consumables. Levels of certain substances in your environment are dependent on workspace variables you
control, such as room size, ventilation performance, and duration of equipment use. Consult your EHS specialist
for advice on the appropriate measures for your location.
Air conditioning
In addition to fresh air ventilation, to avoid health hazards, consider maintaining workplace ambient levels by
ensuring the climatic operating conditions specied in this document (see Environmental specications
on page 189) to avoid operator discomfort and equipment malfunction.
Air conditioning in the work area should take into account that the equipment produces heat. Typically, the
printer's power dissipation is: 3.7 kW (12.7 kBTU/h).
Air conditioning should meet local environmental, health, and safety (EHS) guidelines and regulations.
NOTE: The air conditioning units should not blow air directly onto the printer.
ENWW Safety precautions 5
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
● Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
● Consider using a forklift, pallet truck, or other handling equipment.
● When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
● When loading rolls, remember to use the loading accessories (loading table and lifter).
Ink handling
HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
fr
om being damaged. Follow the instructions marked with these symbols.
WARNING!
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Failure to follow the guidelines marked with this symbol could result in serious personal injury or
Printer label. To identify the printer’s power cord.
Curing label. To identify the curing power cord.
Electric shock hazard. Heating modules operate at hazardous
v
oltages. Disconnect power source before servicing.
CAUTION:
Equipment to be connected to earthed mains outlet only. Refer
ser
before servicing. No operator serviceable parts inside the printer.
Before starting, read and follow the operating and safety
instructions.
This label is located on the e-box.
Double pole. Neutral fusing.
vicing to qualied service personnel. Disconnect all power cords
6 Chapter 1 Introduction ENWW
Label Explanation
Risk of burns. Do not touch the curing zone or the output platen of
the printer: they could be hot.
This label is located on the front of the curing module and on the
bottom part of the output platen.
Crush risk. When you move the substrate input/output from the
load position to the print position, there is a risk of crushing your
hand between the substrate input/output and the stand. Ensure
that no-one is near the printer when you move the substrate input/
output.
This label is located on the right side plate of the substrate input/
output.
Crush risk. Be careful with your ngers when moving the tension
bar to the park position: you could crush your ngers against the
side covers of the substrate input/output.
This label is located on the right and left sides of the tension bar
and behind the arms of the tension bar.
Crush risk. Be careful when loading rolls: your hand could be
crushed bet
This label is located on the substrate input structure.
You are recommended to wear gloves when handling the
maintenance cartridge, the platen, the ink collector, the
condensates and the condensation system components.
This label is located on the maintenance cartridge.
Electric shock hazard. Heating modules operate at hazardous
oltages. Disconnect all power sources before servicing.
v
This label is located on the curing control PCA enclosure. For service
personnel only.
ween the roll and the substrate input structure.
Electric shock hazard. The printer has two input power cords. Power
plies operate at hazardous voltages. Disconnect all power cords
sup
before servicing.
This label is located internally, close to the print-zone heating-coils
enclosure between fans. For service personnel only.
ENWW Safety precautions 7
Label Explanation
Hazardous moving parts. Rotating fan blades. Keep hands clear.
These labels are located internally, close to the print-zone fans: one
near the vacuum fan, one near the aerosol fan, and one on each
side of the curing fans cover. For service personnel only.
Hazardous area. Heating modules operate at hazardous voltages.
Electric shock hazard. Equipment has two input power cords.
Disconnect all power cords before servicing. Power supplies operate
at hazardous voltages.
Double pole, neutral fusing.
Equipment to be connected to earthed mains outlet only.
This label is located in the scan and air-curtain heater control
enclosure. For service personnel only.
The contents of the condensation collector should not be dumped
down the drain, but should be disposed of in accordance with local
regulations and site operation. The waste prole datasheet contains
the required information for correct disposal; this document is
located here: https://hplatexknowledgecenter.com/applications/
wasteproles/.
NOTE: The nal label position and its size on the printer may vary slightly, but should always be visible and
close to the potential risk area.
Main printer components
The following views of the printer illustrate its main components.
This label is located on the condensation collector.
Do not drink the contents of the condensation collector. You can
obtain condensation-collector waste information here:
https://hplatexknowledgecenter.com/applications/wasteproles/.
This label is located on the condensation collector.
8 Chapter 1 Introduction ENWW
Front view (560)
1. Ink cartridge 7. Take-up-reel motor
2. Platen 8. Tension bar
3. Printhead 9. Take-up reel
4. Printhead carriage 10. Loading table
5. Front panel 11. Condensation collector
6. Maintenance cartridge 12. Curing module
ENWW Main printer components 9
Front view (570)
1. Intermediate tank 8. Tension bar
2. Platen 9. Take-up reel
3. Printhead 10. Loading table
4. Printhead carriage 11. Condensation collector
5. Front panel 12. Ink cartridge
6. Maintenance cartridge 13. Curing module
7. Take-up-reel motor
10 Chapter 1 Introduction ENWW
Rear view
1. Power switch and power socket
2. Sockets for communication cables and optional accessories
3. Beacon
Loading accessory
The loading accessory helps you to load some substrate types that are diicult to load without it. See Loading
accessory on page 63.
Beacon
The beacon provides a simple indication of printer status that is visible from a distance, so that you can easily see
whether it is working normally. If there is a problem, the beacon color gives some indication of what kind of
problem it is.
To install the beacon, see the printer assembly instructions.
Beacon color
Green Printer ready (may or may not have substrate loaded)
Blinking green Printing without any warning if a 3-liter ink cartridge is out of ink
Yellow 3-liter ink cartridge not present or out of ink, window open, or maintenance cartridge cover open
ENWW Main printer components 11
Meaning
Beacon color Meaning
Blinking yellow 3-liter ink cartridge not present or out of ink while printing
Red There is a problem that prevents printing: printhead cleaning roll exhausted or not present, intermediate tank
or ink cartridge not present or out of ink, out of paper, window open, maintenance cartridge cover open, or
printer engine failed
Blinking red No case
All lit Printer is temporarily engaged in an internal workow, such as replacing the maintenance cartridge
All blinking Printer is starting up
You can enable and disable the beacon from the icon on the front panel.
Front panel
Introduction to the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the
printer. It gives you complete control of your printer: from the front panel, you can view information about the
printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts
(warning and error messages) when necessary.
There is an alternative home screen that you can see by sliding your nger across the screen to the left. It
summarizes the status of the ink cartridges, the substrate, and the current print job.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
12 Chapter 1 Introduction ENWW
Left and right xed icons
● Press to return to the home screen.
● Press to view help about the current screen.
● Press to go back to the last-visited screen. This does not discard any changes made in the current
screen.
● Press to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen.
● At the top left of the screen is a message showing the printer status or the most important current alert.
Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You
can press an alert to get help in solving the problem.
● At the top right, press to turn on or o the print-zone illumination light.
● Press to view substrate status and perform substrate-handling operations.
● Press to open the Substrate Library and access the extensive online library of substrate presets.
● Press to view information about the job that is currently printing.
● Press to view ink-supply status and perform ink-cartridge and printhead operations.
● Press for quick solutions to common problems.
● Press to view network and Internet status and change related settings.
● Press to view information about the printer.
● Press for help.
● Press to view and change printer settings in general.
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, press , then Setup > Front panel options > Sleep mode
wait time. You can set a time between 5 and 240 minutes; the default is 20 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
ENWW Front panel 13
Information about specic uses of the front panel can be found throughout this guide.
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages.
● If you can understand the current front panel language, go to the front panel and press , then Setup >
Front panel options > Language.
● If you cannot understand the current front panel language, start with the printer turned o. Turn it on. As
soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,
press
Whichever method you used, the language selection menu should now appear on the front panel.
Press the name of your preferred language.
followed by . The front panel blinks briey.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel
options > Date and time options.
Set time before standby
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP),
the printer´s curing heaters remain on for the specied time and temperature in case another job arrives or in
case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print
zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then
Substrate > Substrate handling options > Curing standby duration. You can select from 5 to 120 minutes.
The curing temperature during this standby period is set automatically by the printer.
Change the sleep mode setting
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes
into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode wait
time. Enter in minutes the wait time that you want, then press OK.
14 Chapter 1 Introduction ENWW
Change the loudspeaker volume
To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front
panel options > Speaker volume, and select O, Low, or High.
Turn audio alerts on or o
To turn the printer's audio alerts on or o, go to the front panel and press , then Setup > Front panel
options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then Setup > Front panel options > Display
brightness, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then Setup > Front panel
options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web
Server on page 24.
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press ,
then Setup > Resets > Restore factory settings. This option restores all of the printer settings except the Gigabit
Ethernet settings and substrate presets.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink cartridges
You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following
information is shown.
ENWW Front panel 15
● Status
● Estimated ink level
● Warranty status
Manufacturer
●
● Capacity
● Product name
● Product number
● Serial number
● Expiration date
● Supported ink cartridges
These are the possible ink cartridge status messages that you can see on the front panel:
● OK: The cartridge is working normally, with no known problems.
● Missing: There is no cartridge present, or it is not correctly connected to the printer.
● Low: The ink level is low.
● Very low: The ink level is very low.
● Empty: The cartridge is empty.
● Reseat: You are recommended to remove the cartridge and then reinsert it.
● Replace: You are recommended to replace the cartridge with a new cartridge.
● Expired: The cartridge’s expiration date has passed.
● Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
● Non-HP: The cartridge is used, relled, or counterfeit.
You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web
Server on page 24.
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads.
On the front panel's home screen, press .
1.
16 Chapter 1 Introduction ENWW
2. Select the printhead for which you want to see information.
3. The front panel shows the following information:
● Status
● Warranty status
● Product name
● Product number
● Serial number
● Ink red
● Install date
These are the possible printhead status messages that you can see on the front panel:
● OK: The printhead is working normally, with no known problems.
● Missing: There is no printhead present, or it is not correctly installed in the printer.
● Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical
connections (see Clean the electrical connections on a printhead on page 155). If that fails, replace the
printhead with a new printhead (see Replace a printhead on page 149).
● Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead
on page 149).
● Replacement incomplete: The printhead replacement process has not completed successfully; restart the
replacement process and let it nish completely.
● Remove: The printhead is not a suitable type for use with your printer.
● Non-HP ink: Ink from a used, relled, or counterfeit ink cartridge has passed through the printhead. See the
limited warranty document provided with your printer for details of the warranty implications.
You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access
the Embedded Web Server on page 24.
Check the le system
It is possible to check the integrity of the le system on the printer's hard disk, and automatically correct any
errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing
les on the hard disk.
ENWW Front panel 17
To execute the le system check, go to the front panel and press , then Preventive maint. tasks > File
system check.
If the printer is aware of damage to the le system, for instance after a severe software problem, it may start a
le system check automatically. This can take about ten minutes.
Printer alerts
The above image is a QR code containing a link to a video; see Documentation on page 3.
The printer can communicate two types of alerts:
● Errors: When the printer is unable to print.
● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance, or ink cartridge replacement.
● Advice: When a rmware update is available or the downloaded rmware is ready to be installed.
Printer alerts appear in the front panel and in the Embedded Web Server.
● Front-panel display: The front panel shows the alerts in the upper left part of the screen (notication bar).
Only one alert is shown at a time. If you press the notication bar, all the current printer alerts are shown.
The list of alerts can be folded back by pressing or sliding up the bottom row of the list.
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● Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be
An alert may require you to perform a maintenance operation; see Hardware maintenance on page 145.
The following alerts require a service engineer:
● Service Maintenance Kit 1
● Service Maintenance Kit 3
Printer states
The printer may be in any one of the following states; some of them require waiting.
● Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.
● Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1
● Ready for substrate
Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed
when entering the Printer application. Once dismissed, there won’t be any reminder later on about the
same advice (in the case of rmware updates, a new notication appears when there a new rmware
release becomes available).
the most important.
to 7 minutes.
Notes
● Ready for side A/B
● Printing
● Printing side A/B
● Drying: This takes 1.5 to 6 minutes.
● Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 minutes.
HP Latex 560 and 570 printers oer a new option called "continuous printing", which you can enable or disable
from your certied RIP software; it is enabled by default.
Without continuous printing, the printer cures each job separately and then winds the substrate back into the
print zone before starting to print the next job in the queue. This adds time to the printing process. Continuous
printing saves time by continuing to print the next job in the queue without stopping (tailgating).
● The same print mode and resolution must be used for all jobs in the RIP queue selected for continuous
printing, to optimize the overall curing time.
● Job status reporting might be aected when using continuous printing mode.
● For jobs with automatic cutting selected, the printer will cut instead of applying continuous printing.
Change margins
The printer margins determine the area between the edges of your image and the edges of the substrate. The
printer with ink collector is capable of printing with no side margins (full bleed).
The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width,
it will be clipped.
ENWW Front panel 19
The front panel oers additional settings for the top and bottom margins: see Margins on page 187. These
settings apply only to single prints when the cutter is not in use. The top and bottom margins are not applied
during double-sided printing.
To set the top margin at the front panel, press , then Substrate > Substrate handling options > Extra top
margin.
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra
bottom margin.
NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin
selected in the RIP.
NOTE: The side margins can be adjusted in the RIP.
Request the printer’s internal prints
The internal prints provide various kinds of information about your printer. Request these prints from the front
panel, without using a computer.
Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on
the front-panel display.
To print an internal print, press , then Setup > Internal prints, then select the type of internal print that you
want.
The following internal prints are available:
● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number
of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is
not guaranteed.
● Service information: Provides information that service engineers require.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
● From the Embedded Web Server, go to the Main tab and select History > Usage. See Embedded Web Server
on page 23.
● From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
HP Latex Mobile
Your printer supports a new application called HP Latex Mobile, which marks a new era of smart printers. This
app enables you to receive helpful consumables alerts while remotely monitoring your printer and job status on
your smartphone or tablet. It also compiles metrics related to ink and substrate usage and productivity that you
can view from your tablet. Print with greater condence, especially as you no longer have to worry about the
status of print jobs while you’re away from the printer.
20 Chapter 1 Introduction ENWW
NOTE: HP Latex Mobile is compatible with Android 4.1.2 or later and iOS 7 or later, and requires the printer and
the smartphone or tablet to be connected to the Internet.
Rely on alerts to tell you when attention is needed
No more wondering what’s going on with your printer while you’re away:
● Alerts keep you informed about supplies, the substrate path, and situations when the printer is not ready.
● Return to your printer and take action once you’ve been alerted.
Know the status of your printer while you’re away from it
HP Latex Mobile oers insight into printer activity and ink and substrate usage:
● Follow printer activity remotely and gain an awareness of your printer at all times.
● Stay abreast of ink levels and the amount of substrate remaining to avoid surprises and respond
accordingly.
● Use your tablet to view metrics. Email that information to your computer for more details of ink and
substrate usage as well as productivity per printer or job. Use it to improve planning and operations.
ENWW HP Latex Mobile 21
Remotely keep tabs on print jobs
HP Latex Mobile enables you to monitor job completion and job history:
● Track print jobs through to completion.
NOTE: Printer updates occur roughly every ve minutes during the printing process and every several
hours when the printer is idle. Under certain circumstances, printer updates may be delayed—when system
errors occur, for certain substrate jams, in the case of a power outage—in which case the app dashboard
display shows the last known printer status.
● Monitor printed jobs through the job history.
How to add a printer to your mobile device
1. Open the HP Latex Mobile app on your mobile device.
2. Select Add new HP Latex Printer.
3. Make a note of the Service ID and Account ID.
Go to the printer’s front panel and press , then Setup > Customer Involvement Program.
4.
5. Continue until you see the options Yes, I want to participate, Also send the printer’s serial number, and Also
send data to printer services. Select them all.
6. Register a new service and enter the Service ID and Account ID from your mobile device.
7. Press Continue and Accept until the registration is nished.
Alternatively, you can use the Embedded Web Server instead of the front panel.
1. In the Embedded Web Server, select the Customer Involvement Program tab.
2. Check Yes, I want to participate (send anonymous data only).
22 Chapter 1 Introduction ENWW
3. Check Also send the printer’s serial number.
4. Check Also send data to printer services.
5. Check Register for a new service.
6. Enter the Service ID and Account ID from your mobile device and click Register.
7. The next screen tells you that the HP Latex to Go service will send status data from the printer to the
connected devices through the Internet. Click Accept.
Embedded Web Server
Introduction to the Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new rmware and troubleshoot problems.
Service engineers can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
See Access the Embedded Web Server on page 24.
The Embedded Web Server window displays ve separate tabs. Buttons near the top of each page provide access
to online help and supplies reordering.
Main tab
The Main tab provides information about the following items.
● Substrate, ink, printhead and maintenance status
● Temperature of the curing module
● Substrate and ink usage and accounting
ENWW Embedded Web Server 23
Setup tab
The Setup tab enables you to complete these tasks.
● Specify printer settings such as units of measurement and refresh date
● Specify network and security settings
● Set the date and time
● Update rmware
● Align printheads
● Upload substrate presets
● Congure e-mail notications
Networking tab
The Networking tab enables you to change the printer’s networking conguration.
Support tab
The Support tab oers various kinds of help with your printer.
● Browse helpful information from a variety of sources
● Troubleshoot problems
● Access HP links for technical support with your printer and accessories
● Access service support pages that show current and historical data on the usage of your printer
Customer Involvement Program tab
The Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and
congure your participation.
Access the Embedded Web Server
Use the Embedded Web Server to view printer information remotely through an ordinary Web browser running
on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Internet Explorer 8 and later for Windows
● Safari 6 and later for Mac OS X
● Mozilla Firefox 36 and later
● Google Chrome 40 and later
To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in
the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing the
icon.
If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded
Web Server on page 177.
24 Chapter 1 Introduction ENWW
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