HP Latex 500 Printer Series
User Guide
Edition 3
Legal notices
Trademarks
© Copyright 2016–2020 HP Development
Company, L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Printer models .......................................................................................................................................................................... 2
Documentation ......................................................................................................................................................................... 3
Safety precautions ................................................................................................................................................................... 3
Main printer components ........................................................................................................................................................ 8
Front panel .............................................................................................................................................................................. 12
HP Latex Mobile ...................................................................................................................................................................... 20
Embedded Web Server .......................................................................................................................................................... 23
Connectivity and software instructions .............................................................................................................................. 29
Advanced network conguration ......................................................................................................................................... 31
Turn the printer on and o ................................................................................................................................................... 37
Restart the printer .................................................................................................................................................................. 38
2 Useful links .............................................................................................................................................................................................. 39
When you need help .............................................................................................................................................................. 39
3 Handle the substrate and troubleshoot substrate issues ................................................................................................................ 41
Overview .................................................................................................................................................................................. 43
Porous substrates .................................................................................................................................................................. 49
Load a roll into the printer .................................................................................................................................................... 51
Lifter accessory ...................................................................................................................................................................... 56
Ink collector ............................................................................................................................................................................. 58
Loading accessory .................................................................................................................................................................. 63
Assisted manual load ............................................................................................................................................................ 66
Edge holders ........................................................................................................................................................................... 68
Unload a roll from the printer .............................................................................................................................................. 70
Take-up reel ............................................................................................................................................................................ 72
Wiper roller .............................................................................................................................................................................. 78
Double-sided printing ............................................................................................................................................................ 79
View information about the substrate ................................................................................................................................ 81
Change substrate width and right edge position .............................................................................................................. 82
Substrate length tracking ..................................................................................................................................................... 82
Cut substrate .......................................................................................................................................................................... 82
ENWW iii
Bypass job start safety .......................................................................................................................................................... 83
Store the substrate ................................................................................................................................................................ 83
Substrate cannot be loaded successfully ........................................................................................................................... 83
Substrate is mispositioned ................................................................................................................................................... 84
Substrate has jammed .......................................................................................................................................................... 84
Substrate is deformed or wrinkled ...................................................................................................................................... 86
Substrate has shrunk or expanded ..................................................................................................................................... 87
Substrate has bow deformation .......................................................................................................................................... 88
Automatic cutter does not work .......................................................................................................................................... 88
Take-up reel substrate jam ................................................................................................................................................... 89
4 Substrate settings .................................................................................................................................................................................. 90
Substrate presets ................................................................................................................................................................... 91
Online search .......................................................................................................................................................................... 91
HP Media Locator ................................................................................................................................................................... 93
Generic presets ....................................................................................................................................................................... 94
Clone a substrate preset ....................................................................................................................................................... 94
Modify a substrate preset ..................................................................................................................................................... 95
Add a new substrate .............................................................................................................................................................. 96
Delete a substrate preset ................................................................................................................................................... 100
Faster printing ...................................................................................................................................................................... 101
Color calibration ................................................................................................................................................................... 101
Color consistency between dierent HP Latex 500 series printers ............................................................................ 103
Color emulation of other printer models ......................................................................................................................... 104
ICC proles ............................................................................................................................................................................. 106
Improve color consistency when tiling ............................................................................................................................. 108
5 Troubleshoot print-quality issues ..................................................................................................................................................... 110
General printing advice ....................................................................................................................................................... 111
Quick solutions application ................................................................................................................................................ 111
Improve print quality ........................................................................................................................................................... 112
Most-common print-quality problems ............................................................................................................................. 117
6 Ink system ............................................................................................................................................................................................. 125
HP Latex 560 ink system .................................................................................................................................................... 126
HP Latex 570 ink system .................................................................................................................................................... 133
7 Hardware maintenance ....................................................................................................................................................................... 145
Clean (recover) the printheads ........................................................................................................................................... 146
Align the printheads ............................................................................................................................................................ 146
Front panel recommends reseating or replacing a printhead ...................................................................................... 148
Replace a printhead ............................................................................................................................................................. 149
Cannot insert a printhead ................................................................................................................................................... 154
iv ENWW
Clean the electrical connections on a printhead ............................................................................................................. 155
Replace the maintenance cartridge .................................................................................................................................. 159
Cannot insert the maintenance cartridge ........................................................................................................................ 161
Clean and lubricate the carriage rod ................................................................................................................................. 162
Clean the encoder strip ....................................................................................................................................................... 163
Clean the platen ................................................................................................................................................................... 164
Clean the substrate-advance sensor window ................................................................................................................. 167
Clean the exterior of the printer ........................................................................................................................................ 168
Move or store the printer .................................................................................................................................................... 168
Service maintenance ........................................................................................................................................................... 168
8 Firmware update .................................................................................................................................................................................. 170
Firmware update using a USB ash drive ........................................................................................................................ 170
Firmware update using the Embedded Web Server ...................................................................................................... 171
Automatic rmware updates ............................................................................................................................................. 171
9 Accessories ............................................................................................................................................................................................ 172
Order ink supplies ................................................................................................................................................................ 173
Order accessories ................................................................................................................................................................ 174
Disposal instructions ........................................................................................................................................................... 174
10 Troubleshoot other issues ............................................................................................................................................................... 176
Printer cannot get an IP address ....................................................................................................................................... 177
Cannot access the Embedded Web Server ...................................................................................................................... 177
Printer is not printing .......................................................................................................................................................... 177
Program slows down or stalls while generating the print job ...................................................................................... 178
Printer seems slow .............................................................................................................................................................. 178
Communication failures between computer and printer .............................................................................................. 179
Cannot connect to services such as rmware update, online search, or the Customer Involvement Program ... 179
Front-panel error codes ...................................................................................................................................................... 180
11 Printer specications ......................................................................................................................................................................... 186
Functional specications .................................................................................................................................................... 187
Physical specications ........................................................................................................................................................ 188
Memory specications ........................................................................................................................................................ 188
Power specications ............................................................................................................................................................ 188
Ecological specications ..................................................................................................................................................... 189
Environmental specications ............................................................................................................................................. 189
Acoustic specications ........................................................................................................................................................ 189
Appendix A Summary of common printing problems ....................................................................................................................... 190
Glossary ..................................................................................................................................................................................................... 192
ENWW v
Index ........................................................................................................................................................................................................... 195
vi ENWW
1 Introduction
●
Welcome to your printer
●
Printer models
●
Documentation
●
Safety precautions
●
Main printer components
●
Front panel
●
HP Latex Mobile
●
Embedded Web Server
●
Connectivity and software instructions
●
Advanced network conguration
●
Turn the printer on and o
●
Restart the printer
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on exible substrates. Some major
features of the printer are shown below:
● Odorless, water-based latex inks in six colors plus optimizer
● No special ventilation required
● 775 ml ink cartridges for the HP Latex 560, 3 liter ink cartridges for the HP Latex 570
●
Sharpest print quality, smooth transitions, and ne details with 1200 real dpi
● Consistent and repeatable print quality at every print speed
● Prints are completely dry and ready for nishing and delivery
● Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
● A range of HP recyclable substrates is available
● Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC
banners
● Durable prints with outdoor display permanence up to three years unlaminated, ve years laminated
● Hundreds of ready-made substrate presets easily available
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a
separate computer. RIP software is available from various dierent companies.
Printer models
HP Latex 560 HP Latex 570
Supplied with the printer HP Latex 500 Ink Collector HP Latex 500 Ink Collector
Optional accessories HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
Consumables HP 831 Latex Printheads HP 831 Latex Printheads
HP Latex Substrate-Loading Accessory HP Latex Substrate-Loading Accessory
HP Latex 300/500 User Maintenance Kit HP Latex 300/500 User Maintenance Kit
HP Latex 500 Wiper Roller HP Latex 500 Wiper Roller
HP Latex 500 series Beacon
HP Latex 500 Ink Collector HP Latex 500 Ink Collector
HP Latex 500 Wiper Roller HP Latex 500 Wiper Roller
HP Latex 500 series Beacon
HP 831 Latex Ink Cartridges HP 831 and 871 Latex Ink Cartridges
HP 831 Latex Maintenance Cartridge HP 831 Latex Maintenance Cartridge
2 Chapter 1 Introduction ENWW
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex560/manuals/ or
http://www.hp.com/go/latex570/manuals/:
● Introductory information
● Printer assembly instructions
● User guide
●
Legal information
● Limited warranty
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics. For an example of such an image, see Main printer components on page 8.
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The curing enclosures are damaged.
– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
– Liquid has entered the printer.
– There is smoke or an unusual smell coming from the printer.
– The printer has been dropped or the curing module has been damaged.
– The printer is not operating normally.
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of curing zones, curing boards, and built-in power supply operate at hazardous
voltages capable of causing death or serious personal injury.
ENWW Documentation 3
The printer uses two power cords. Unplug both power cords before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the curing modules.
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
Heat hazard
The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid
personal injury, take the following precautions:
● Do not touch the internal enclosures of the printer's curing zones.
● Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate
● Let the printer cool down before performing some maintenance operations.
Fire hazard
jam.
The curing subsystems of the printer operate at high temperatures. To avoid the risk of re, take the following
precautions:
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to
connect both power cords.
● Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use
the power cords with other products.
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the curing modules.
● Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be
used at an operating temperature above 125°C (257°F).
● Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not
available, printing must be supervised at all times. See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either ame or glow), were: Heat ux density 30 kW/m², copper calorimeter, K type
thermocouple.
4 Chapter 1 Introduction ENWW
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Avoid standing close to the fans, which could cause injury and could also aect print quality (by obstructing
the air ow).
● Do not touch gears or moving rolls during printing.
● Do not operate the printer with covers bypassed.
● While loading substrate, ensure that no-one else is close to the printer.
Light radiation hazard
Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the
r
equirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.
However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.
Chemical hazard
See the safety data sheets available at http://www.hp.com/go/msds/ to identify the chemical ingredients of your
consumables. Suicient ventilation should be provided to ensure that potential airborne exposure to these
substances is adequately controlled. Consult your usual air-conditioning or EHS specialist for advice on the
appropriate measures for your location.
For more detailed information, see the "Ventilation" and "Air conditioning" sections of the site preparation guide,
available from http://www.hp.com/go/latex500/manuals/.
Ventilation
Ensure that the room in which the system is installed meets local environmental, health, and safety (EHS)
guidelines and regulations.
Adequate ventilation needs to be provided to ensure that potential exposure is adequately controlled. Consult
the Safety Data Sheets available at http://www.hp.com/go/msds/to identify chemical ingredients of your ink
consumables. Levels of certain substances in your environment are dependent on workspace variables you
control, such as room size, ventilation performance, and duration of equipment use. Consult your EHS specialist
for advice on the appropriate measures for your location.
Air conditioning
In addition to fresh air ventilation, to avoid health hazards, consider maintaining workplace ambient levels by
ensuring the climatic operating conditions specied in this document (see Environmental specications
on page 189) to avoid operator discomfort and equipment malfunction.
Air conditioning in the work area should take into account that the equipment produces heat. Typically, the
printer's power dissipation is: 3.7 kW (12.7 kBTU/h).
Air conditioning should meet local environmental, health, and safety (EHS) guidelines and regulations.
NOTE: The air conditioning units should not blow air directly onto the printer.
ENWW Safety precautions 5
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
● Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
● Consider using a forklift, pallet truck, or other handling equipment.
● When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
● When loading rolls, remember to use the loading accessories (loading table and lifter).
Ink handling
HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
fr
om being damaged. Follow the instructions marked with these symbols.
WARNING!
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Failure to follow the guidelines marked with this symbol could result in serious personal injury or
Printer label. To identify the printer’s power cord.
Curing label. To identify the curing power cord.
Electric shock hazard. Heating modules operate at hazardous
v
oltages. Disconnect power source before servicing.
CAUTION:
Equipment to be connected to earthed mains outlet only. Refer
ser
before servicing. No operator serviceable parts inside the printer.
Before starting, read and follow the operating and safety
instructions.
This label is located on the e-box.
Double pole. Neutral fusing.
vicing to qualied service personnel. Disconnect all power cords
6 Chapter 1 Introduction ENWW
Label Explanation
Risk of burns. Do not touch the curing zone or the output platen of
the printer: they could be hot.
This label is located on the front of the curing module and on the
bottom part of the output platen.
Crush risk. When you move the substrate input/output from the
load position to the print position, there is a risk of crushing your
hand between the substrate input/output and the stand. Ensure
that no-one is near the printer when you move the substrate input/
output.
This label is located on the right side plate of the substrate input/
output.
Crush risk. Be careful with your ngers when moving the tension
bar to the park position: you could crush your ngers against the
side covers of the substrate input/output.
This label is located on the right and left sides of the tension bar
and behind the arms of the tension bar.
Crush risk. Be careful when loading rolls: your hand could be
crushed bet
This label is located on the substrate input structure.
You are recommended to wear gloves when handling the
maintenance cartridge, the platen, the ink collector, the
condensates and the condensation system components.
This label is located on the maintenance cartridge.
Electric shock hazard. Heating modules operate at hazardous
oltages. Disconnect all power sources before servicing.
v
This label is located on the curing control PCA enclosure. For service
personnel only.
ween the roll and the substrate input structure.
Electric shock hazard. The printer has two input power cords. Power
plies operate at hazardous voltages. Disconnect all power cords
sup
before servicing.
This label is located internally, close to the print-zone heating-coils
enclosure between fans. For service personnel only.
ENWW Safety precautions 7
Label Explanation
Hazardous moving parts. Rotating fan blades. Keep hands clear.
These labels are located internally, close to the print-zone fans: one
near the vacuum fan, one near the aerosol fan, and one on each
side of the curing fans cover. For service personnel only.
Hazardous area. Heating modules operate at hazardous voltages.
Electric shock hazard. Equipment has two input power cords.
Disconnect all power cords before servicing. Power supplies operate
at hazardous voltages.
Double pole, neutral fusing.
Equipment to be connected to earthed mains outlet only.
This label is located in the scan and air-curtain heater control
enclosure. For service personnel only.
The contents of the condensation collector should not be dumped
down the drain, but should be disposed of in accordance with local
regulations and site operation. The waste prole datasheet contains
the required information for correct disposal; this document is
located here: https://hplatexknowledgecenter.com/applications/
wasteproles/.
NOTE: The nal label position and its size on the printer may vary slightly, but should always be visible and
close to the potential risk area.
Main printer components
The following views of the printer illustrate its main components.
This label is located on the condensation collector.
Do not drink the contents of the condensation collector. You can
obtain condensation-collector waste information here:
https://hplatexknowledgecenter.com/applications/wasteproles/.
This label is located on the condensation collector.
8 Chapter 1 Introduction ENWW
Front view (560)
1. Ink cartridge 7. Take-up-reel motor
2. Platen 8. Tension bar
3. Printhead 9. Take-up reel
4. Printhead carriage 10. Loading table
5. Front panel 11. Condensation collector
6. Maintenance cartridge 12. Curing module
ENWW Main printer components 9
Front view (570)
1. Intermediate tank 8. Tension bar
2. Platen 9. Take-up reel
3. Printhead 10. Loading table
4. Printhead carriage 11. Condensation collector
5. Front panel 12. Ink cartridge
6. Maintenance cartridge 13. Curing module
7. Take-up-reel motor
10 Chapter 1 Introduction ENWW
Rear view
1. Power switch and power socket
2. Sockets for communication cables and optional accessories
3. Beacon
Loading accessory
The loading accessory helps you to load some substrate types that are diicult to load without it. See Loading
accessory on page 63.
Beacon
The beacon provides a simple indication of printer status that is visible from a distance, so that you can easily see
whether it is working normally. If there is a problem, the beacon color gives some indication of what kind of
problem it is.
To install the beacon, see the printer assembly instructions.
Beacon color
Green Printer ready (may or may not have substrate loaded)
Blinking green Printing without any warning if a 3-liter ink cartridge is out of ink
Yellow 3-liter ink cartridge not present or out of ink, window open, or maintenance cartridge cover open
ENWW Main printer components 11
Meaning
Beacon color Meaning
Blinking yellow 3-liter ink cartridge not present or out of ink while printing
Red There is a problem that prevents printing: printhead cleaning roll exhausted or not present, intermediate tank
or ink cartridge not present or out of ink, out of paper, window open, maintenance cartridge cover open, or
printer engine failed
Blinking red No case
All lit Printer is temporarily engaged in an internal workow, such as replacing the maintenance cartridge
All blinking Printer is starting up
You can enable and disable the beacon from the icon on the front panel.
Front panel
Introduction to the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the
printer. It gives you complete control of your printer: from the front panel, you can view information about the
printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts
(warning and error messages) when necessary.
There is an alternative home screen that you can see by sliding your nger across the screen to the left. It
summarizes the status of the ink cartridges, the substrate, and the current print job.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
12 Chapter 1 Introduction ENWW
Left and right xed icons
● Press to return to the home screen.
● Press to view help about the current screen.
● Press to go back to the last-visited screen. This does not discard any changes made in the current
screen.
● Press to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen.
● At the top left of the screen is a message showing the printer status or the most important current alert.
Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You
can press an alert to get help in solving the problem.
● At the top right, press to turn on or o the print-zone illumination light.
● Press to view substrate status and perform substrate-handling operations.
● Press to open the Substrate Library and access the extensive online library of substrate presets.
● Press to view information about the job that is currently printing.
● Press to view ink-supply status and perform ink-cartridge and printhead operations.
● Press for quick solutions to common problems.
● Press to view network and Internet status and change related settings.
● Press to view information about the printer.
● Press for help.
● Press to view and change printer settings in general.
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, press , then Setup > Front panel options > Sleep mode
wait time. You can set a time between 5 and 240 minutes; the default is 20 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
ENWW Front panel 13
Information about specic uses of the front panel can be found throughout this guide.
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages.
● If you can understand the current front panel language, go to the front panel and press , then Setup >
Front panel options > Language.
● If you cannot understand the current front panel language, start with the printer turned o. Turn it on. As
soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,
press
Whichever method you used, the language selection menu should now appear on the front panel.
Press the name of your preferred language.
followed by . The front panel blinks briey.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel
options > Date and time options.
Set time before standby
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP),
the printer´s curing heaters remain on for the specied time and temperature in case another job arrives or in
case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print
zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then
Substrate > Substrate handling options > Curing standby duration. You can select from 5 to 120 minutes.
The curing temperature during this standby period is set automatically by the printer.
Change the sleep mode setting
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes
into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode wait
time. Enter in minutes the wait time that you want, then press OK.
14 Chapter 1 Introduction ENWW
Change the loudspeaker volume
To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front
panel options > Speaker volume, and select O, Low, or High.
Turn audio alerts on or o
To turn the printer's audio alerts on or o, go to the front panel and press , then Setup > Front panel
options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then Setup > Front panel options > Display
brightness, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then Setup > Front panel
options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web
Server on page 24.
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press ,
then Setup > Resets > Restore factory settings. This option restores all of the printer settings except the Gigabit
Ethernet settings and substrate presets.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink cartridges
You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following
information is shown.
ENWW Front panel 15
● Status
● Estimated ink level
● Warranty status
Manufacturer
●
● Capacity
● Product name
● Product number
● Serial number
● Expiration date
● Supported ink cartridges
These are the possible ink cartridge status messages that you can see on the front panel:
● OK: The cartridge is working normally, with no known problems.
● Missing: There is no cartridge present, or it is not correctly connected to the printer.
● Low: The ink level is low.
● Very low: The ink level is very low.
● Empty: The cartridge is empty.
● Reseat: You are recommended to remove the cartridge and then reinsert it.
● Replace: You are recommended to replace the cartridge with a new cartridge.
● Expired: The cartridge’s expiration date has passed.
● Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
● Non-HP: The cartridge is used, relled, or counterfeit.
You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web
Server on page 24.
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads.
On the front panel's home screen, press .
1.
16 Chapter 1 Introduction ENWW
2. Select the printhead for which you want to see information.
3. The front panel shows the following information:
● Status
● Warranty status
● Product name
● Product number
● Serial number
● Ink red
● Install date
These are the possible printhead status messages that you can see on the front panel:
● OK: The printhead is working normally, with no known problems.
● Missing: There is no printhead present, or it is not correctly installed in the printer.
● Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical
connections (see Clean the electrical connections on a printhead on page 155). If that fails, replace the
printhead with a new printhead (see Replace a printhead on page 149).
● Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead
on page 149).
● Replacement incomplete: The printhead replacement process has not completed successfully; restart the
replacement process and let it nish completely.
● Remove: The printhead is not a suitable type for use with your printer.
● Non-HP ink: Ink from a used, relled, or counterfeit ink cartridge has passed through the printhead. See the
limited warranty document provided with your printer for details of the warranty implications.
You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access
the Embedded Web Server on page 24.
Check the le system
It is possible to check the integrity of the le system on the printer's hard disk, and automatically correct any
errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing
les on the hard disk.
ENWW Front panel 17
To execute the le system check, go to the front panel and press , then Preventive maint. tasks > File
system check.
If the printer is aware of damage to the le system, for instance after a severe software problem, it may start a
le system check automatically. This can take about ten minutes.
Printer alerts
The above image is a QR code containing a link to a video; see Documentation on page 3.
The printer can communicate two types of alerts:
● Errors: When the printer is unable to print.
● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance, or ink cartridge replacement.
● Advice: When a rmware update is available or the downloaded rmware is ready to be installed.
Printer alerts appear in the front panel and in the Embedded Web Server.
● Front-panel display: The front panel shows the alerts in the upper left part of the screen (notication bar).
Only one alert is shown at a time. If you press the notication bar, all the current printer alerts are shown.
The list of alerts can be folded back by pressing or sliding up the bottom row of the list.
18 Chapter 1 Introduction ENWW
● Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be
An alert may require you to perform a maintenance operation; see Hardware maintenance on page 145.
The following alerts require a service engineer:
● Service Maintenance Kit 1
● Service Maintenance Kit 3
Printer states
The printer may be in any one of the following states; some of them require waiting.
● Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.
● Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1
● Ready for substrate
Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed
when entering the Printer application. Once dismissed, there won’t be any reminder later on about the
same advice (in the case of rmware updates, a new notication appears when there a new rmware
release becomes available).
the most important.
to 7 minutes.
Notes
● Ready for side A/B
● Printing
● Printing side A/B
● Drying: This takes 1.5 to 6 minutes.
● Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 minutes.
HP Latex 560 and 570 printers oer a new option called "continuous printing", which you can enable or disable
from your certied RIP software; it is enabled by default.
Without continuous printing, the printer cures each job separately and then winds the substrate back into the
print zone before starting to print the next job in the queue. This adds time to the printing process. Continuous
printing saves time by continuing to print the next job in the queue without stopping (tailgating).
● The same print mode and resolution must be used for all jobs in the RIP queue selected for continuous
printing, to optimize the overall curing time.
● Job status reporting might be aected when using continuous printing mode.
● For jobs with automatic cutting selected, the printer will cut instead of applying continuous printing.
Change margins
The printer margins determine the area between the edges of your image and the edges of the substrate. The
printer with ink collector is capable of printing with no side margins (full bleed).
The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width,
it will be clipped.
ENWW Front panel 19
The front panel oers additional settings for the top and bottom margins: see Margins on page 187. These
settings apply only to single prints when the cutter is not in use. The top and bottom margins are not applied
during double-sided printing.
To set the top margin at the front panel, press , then Substrate > Substrate handling options > Extra top
margin.
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra
bottom margin.
NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin
selected in the RIP.
NOTE: The side margins can be adjusted in the RIP.
Request the printer’s internal prints
The internal prints provide various kinds of information about your printer. Request these prints from the front
panel, without using a computer.
Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on
the front-panel display.
To print an internal print, press , then Setup > Internal prints, then select the type of internal print that you
want.
The following internal prints are available:
● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number
of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is
not guaranteed.
● Service information: Provides information that service engineers require.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
● From the Embedded Web Server, go to the Main tab and select History > Usage. See Embedded Web Server
on page 23.
● From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
HP Latex Mobile
Your printer supports a new application called HP Latex Mobile, which marks a new era of smart printers. This
app enables you to receive helpful consumables alerts while remotely monitoring your printer and job status on
your smartphone or tablet. It also compiles metrics related to ink and substrate usage and productivity that you
can view from your tablet. Print with greater condence, especially as you no longer have to worry about the
status of print jobs while you’re away from the printer.
20 Chapter 1 Introduction ENWW
NOTE: HP Latex Mobile is compatible with Android 4.1.2 or later and iOS 7 or later, and requires the printer and
the smartphone or tablet to be connected to the Internet.
Rely on alerts to tell you when attention is needed
No more wondering what’s going on with your printer while you’re away:
● Alerts keep you informed about supplies, the substrate path, and situations when the printer is not ready.
● Return to your printer and take action once you’ve been alerted.
Know the status of your printer while you’re away from it
HP Latex Mobile oers insight into printer activity and ink and substrate usage:
● Follow printer activity remotely and gain an awareness of your printer at all times.
● Stay abreast of ink levels and the amount of substrate remaining to avoid surprises and respond
accordingly.
● Use your tablet to view metrics. Email that information to your computer for more details of ink and
substrate usage as well as productivity per printer or job. Use it to improve planning and operations.
ENWW HP Latex Mobile 21
Remotely keep tabs on print jobs
HP Latex Mobile enables you to monitor job completion and job history:
● Track print jobs through to completion.
NOTE: Printer updates occur roughly every ve minutes during the printing process and every several
hours when the printer is idle. Under certain circumstances, printer updates may be delayed—when system
errors occur, for certain substrate jams, in the case of a power outage—in which case the app dashboard
display shows the last known printer status.
● Monitor printed jobs through the job history.
How to add a printer to your mobile device
1. Open the HP Latex Mobile app on your mobile device.
2. Select Add new HP Latex Printer.
3. Make a note of the Service ID and Account ID.
Go to the printer’s front panel and press , then Setup > Customer Involvement Program.
4.
5. Continue until you see the options Yes, I want to participate, Also send the printer’s serial number, and Also
send data to printer services. Select them all.
6. Register a new service and enter the Service ID and Account ID from your mobile device.
7. Press Continue and Accept until the registration is nished.
Alternatively, you can use the Embedded Web Server instead of the front panel.
1. In the Embedded Web Server, select the Customer Involvement Program tab.
2. Check Yes, I want to participate (send anonymous data only).
22 Chapter 1 Introduction ENWW
3. Check Also send the printer’s serial number.
4. Check Also send data to printer services.
5. Check Register for a new service.
6. Enter the Service ID and Account ID from your mobile device and click Register.
7. The next screen tells you that the HP Latex to Go service will send status data from the printer to the
connected devices through the Internet. Click Accept.
Embedded Web Server
Introduction to the Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new rmware and troubleshoot problems.
Service engineers can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
See Access the Embedded Web Server on page 24.
The Embedded Web Server window displays ve separate tabs. Buttons near the top of each page provide access
to online help and supplies reordering.
Main tab
The Main tab provides information about the following items.
● Substrate, ink, printhead and maintenance status
● Temperature of the curing module
● Substrate and ink usage and accounting
ENWW Embedded Web Server 23
Setup tab
The Setup tab enables you to complete these tasks.
● Specify printer settings such as units of measurement and refresh date
● Specify network and security settings
● Set the date and time
● Update rmware
● Align printheads
● Upload substrate presets
● Congure e-mail notications
Networking tab
The Networking tab enables you to change the printer’s networking conguration.
Support tab
The Support tab oers various kinds of help with your printer.
● Browse helpful information from a variety of sources
● Troubleshoot problems
● Access HP links for technical support with your printer and accessories
● Access service support pages that show current and historical data on the usage of your printer
Customer Involvement Program tab
The Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and
congure your participation.
Access the Embedded Web Server
Use the Embedded Web Server to view printer information remotely through an ordinary Web browser running
on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Internet Explorer 8 and later for Windows
● Safari 6 and later for Mac OS X
● Mozilla Firefox 36 and later
● Google Chrome 40 and later
To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in
the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing the
icon.
If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded
Web Server on page 177.
24 Chapter 1 Introduction ENWW
Change the language of the Embedded Web Server
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,
Italian, German, Simplied Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you
specied in your Web browser options. If you specify a language that it cannot support, it functions in English.
To change the language, change your Web browser's language setting. For example, in Chrome, Settings,
Language (in the advanced settings view), make sure that the language you want is at the top of the list in the
dialog box; or, in Internet Explorer version 8, go to the Tools menu and select Internet Options > Languages. Make
sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Restrict access to the printer
From the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set, this
password must be given in order to perform the following printer functions.
● Clear accounting information.
● Update the printer’s rmware.
● Change security settings.
● View protected printer information.
● Change Internet connection settings.
● Change some networking settings.
● Congure the Customer Involvement Program.
● Run connectivity troubleshooting tests.
For more information, see the Embedded Web Server's online help.
If you forget the administrator password, you can delete the current password from the front panel: press ,
then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.
Join the Customer Involvement Program
You can activate or deactivate the Customer Involvement Program from the Embedded Web Server or from the
printer's front panel.
NOTE: From the front panel, press , then Setup > Customer Involvement Program.
The Customer Involvement Program is a statistical printer-usage tracking system. It may also be used to
determine eligibility for certain usage-based reward programs, or to monitor the device in connection with
optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements
(availability varies by product, region, and country). See the Customer Involvement Program tab of the
Embedded Web Server for details on the data collected and HP’s use of the data. Once the Customer
Involvement Program is enabled, your printer will automatically send 'usage snapshots' to HP through the
Internet approximately once a week, for as long as the Customer Involvement Program remains enabled. The
snapshot les are collected on a repository server, then automatically processed to extract the relevant data,
which are stored in a usage database. Sending the data does not interfere with the normal operation of your
printer, and does not require attention of any kind. You can stop participating at any time, in which case data
transmissions stop immediately.
ENWW Embedded Web Server 25
The CIP conguration page of the Customer Involvement Program tab is where you can start, stop, or change
your participation in the Customer Involvement Program. By default, only anonymous usage data are sent to HP,
but you have the option to include the printer’s serial number. This may be necessary for certain programs or
services, and may allow us to provide you with better product service and support. Once you have made any
changes to the settings, click the Apply button to apply them.
If the Customer Involvement Program was enabled before clicking the Apply button, a connectivity test is
automatically made to determine whether Customer Involvement Program data can be successfully delivered to
HP.
If the test completes successfully, conguration is complete and you can proceed to any other Embedded Web
Server page, or close the browser window. If the test fails, follow the instructions to try to identify and x the
problem.
The CIP status and test page of the Customer Involvement Program tab can be used to check the current status
(enabled or not, anonymous data or not), and to run a connectivity test to check that Customer Involvement
Program data can be successfully delivered to HP.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink system
1. Access the Embedded Web Server (see Access the Embedded Web Server on page 24).
2. Go to the Supplies page on the Main tab.
26 Chapter 1 Introduction ENWW
The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater,
and the maintenance cartridge.
The traic light shows whether maintenance is required.
For further information, click Click to view details.
Request email notication of specic error conditions
1. In the Embedded Web Server (see Access the Embedded Web Server on page 24), go to the Email Server
page on the Setup tab and ensure that the following elds are correctly lled in:
● SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP])
that processes all email messages from the printer. If the mail server requires authentication, email
notications will not work.
● Printer email address. Each email message that the printer sends must include a return address. This
address does not need to be a real, functional email address, but it should be unique, so that
recipients of the message can identify the printer that sent it
2. Go to the Notication page, which is also on the Setup tab.
3. Click the New icon to request new notications, or click the Edit icon to edit notications that have already
been set up. Then specify the email addresses to which notications are sent, and select the incidents that
result in notication messages.
Get accounting information
There are various dierent ways of getting accounting information from your printer.
● View printer usage statistics for a particular job, see Check usage statistics for a job on page 28.
● View printer usage statistics for the whole lifetime of the printer, see Check lifetime usage statistics
on page 28.
● Request accounting data by email. The printer sends data in XML at regular intervals to a specied email
address; the data may be interpreted and summarized by a third-party application, or displayed as an Excel
spreadsheet. See Request accounting data by email on page 28.
● Use a third-party application to request printer status, printer usage or job accounting data from the printer
through the Internet. The printer provides data in XML to the application whenever requested. HP provides
a Software Development Kit to facilitate the development of such applications.
By default, user names are not included in accounting information. If you would like to include them, check the
box Show user name in job accounting in the Security menu.
ENWW Embedded Web Server 27
Check usage statistics for a job
You can use the Embedded Web Server to check usage statistics for a particular job: go to the Main tab and select
History > Accounting.
NOTE: The accuracy of the usage statistics is not guaranteed.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
● From the Embedded Web Server, go to the Main tab and select History > Usage.
● From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
Request accounting data by email
1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in order
to send email messages.
2. Ensure that the outgoing email server is congured to enable relaying of email messages that the printer
will send.
3. Open your Web browser and connect to the printer’s Embedded Web Server.
4. Select the Setup tab.
5. From the Conguration menu in the left-hand column, select Date & Time.
6. Ensure that the printer's date and time have been set correctly.
7. From the Conguration menu, select Email server.
8. Enter the IP address of the outgoing mail server (SMTP).
9. Specify an email address for the printer. The latter does not need to be a valid email address, because the
printer will not receive messages; but it should have the form of an email address. It serves to identify the
printer when it sends email messages.
10. From the Conguration menu, select Printer settings.
11. Set Send accounting les to Enabled.
12. Set Send accounting les to to the email address (or addresses) to which you want the accounting
information sent. This may be an address that you have created specically to receive automatically
generated messages from the printer.
13. Set Send accounting les every to the frequency with which you want the information sent, choosing a
specic number of days or prints.
14. You may want to set Exclude personal information from accounting email to On, so that the accounting
messages will not contain personal information. If this option is O, information such as user name, job
name, and account ID will be included.
When you have completed the above steps, the printer will send accounting data by email with the frequency
that you specied. The data are provided in XML and can easily be interpreted by a third-party program. The data
provided on each print job include when the job was submitted, when the job was printed, the printing time, the
28 Chapter 1 Introduction ENWW
type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of
ink used and various other attributes of the job. Accounting data are also provided on scan and copy jobs.
You can download an Excel template from HP's Web site (http://www.hp.com/go/designjet/accounting/) that will
enable you to display the XML data more readably in the form of a spreadsheet.
Analysis of the accounting data will enable you to bill customers precisely and exibly for the use of your printer.
You can, for instance:
● Bill each customer for the total amount of ink and paper used by that customer over a particular period.
● Bill each customer separately per job.
● Bill each customer separately for each project, broken down by job.
Connectivity and software instructions
Connection method
Your printer can be connected in the following way.
Connection type Speed Maximum cable length Other factors
Gigabit Ethernet Fast; varies according to
network traic
NOTE: The speed of any network connection depends on all the components that are used in the network,
which can include network interface cards, hubs, routers, switches, and cables. If any one of these components
cannot operate at high speed, you will have a low-speed connection. To get the expected performance from your
printer, you should use equipment that supports 1000TX Full Gigabit. The speed of your network connection can
also be aected by the total amount of traic from other devices on the network.
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes. If necessary, see
Advanced network conguration on page 31.
Once the printer has a working network conguration, you can check its network address from the front panel:
press .
Network conguration
For more details about the current network conguration, go to the front panel and press , then
Long (100 m=328 ft) Requires extra equipment
(switches)
Connectivity > Network connectivity > Gigabit Ethernet > Modify conguration. From here it is possible, though
not normally necessary, to change the settings manually; this can also be done remotely using the Embedded
Web Server.
TIP: You may nd it helpful to print out the full printer network conguration on paper. This can be done from
the front panel: press , then Internal prints > Service information prints > Print connectivity conguration. If
you do not print out the full network conguration, consider making a note of the printer's IP address and
network name.
ENWW Connectivity and software instructions 29
Using IPv6
If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: press , then Connectivity > Network connectivity > Advanced > Restore
factory settings. Then you must restart the printer. This automatically provides a working network conguration
for most networks. The printer’s other settings remain unchanged.
Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full
use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and
servers.
In most IPv6 networks, the printer will congure itself automatically as follows, and no user conguration is
necessary:
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).
2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.
3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using DHCPv6.
It will also do so if the routers instruct it to do so.
The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will
be appropriate.
The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using this
address, it is not recommended.
It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web Server. It
is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4 in the printer,
and therefore it is not possible to congure the printer as IPv6-only.
NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4 address.
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more easily)
from the Embedded Web Server.
TIP: You will generally nd it easier to use IPv4 unless you have a specic need to use IPv6.
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing
and Imaging devices have IPv6 enabled by default. For further information on IPv6, see
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document
discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name
resolution algorithm in Windows, the document goes through various network environments and studies how
the introduction of routable IPv6 addresses will aect network applications. It also discusses DHCPv6, SLAAC and
the impact to DNS, and makes some recommendations.
Connect the printer to the Internet
To connect to the Internet, go to the front panel and press , then Connectivity > Connectivity wizard. The
connectivity wizard also checks that the printer’s rmware is up to date. Normally you need to run the wizard
only once, when rst setting up the printer.
An Internet connection is needed for various printer functions described in this guide, such as the Embedded
Web Server.
RIP software installation
Install the RIP software by following the instructions provided with the software.
30 Chapter 1 Introduction ENWW
RIP software uses the following ports for printer communication and job submission, so you must ensure that
your RIP host system can connect to these ports: 80, 8085, 8086, 8090, 9100.
Advanced network conguration
You will probably not need to read this section, but the information is provided as it may be useful in some cases.
The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the
use of shielded I/O cables is required.
The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u
100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and
powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000
Mbps, and to communicate using full- or half-duplex mode. However, you can manually congure the link using
the printer's front panel, or through other conguration tools once network communication is established.
The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For
security, it includes features to control IP traic to and from the printer.
Verify correct operation
1. Print an IO Conguration page to check for status messages.
2. In the upper section of the IO Conguration page, look for the status message I/O Card Ready.
3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.
If a message other than I/O Card Ready appears, try the following:
a. Turn the printer o and then on again to re-initialize the print server.
b. Check that the status indicator lights (LEDs) are providing proper status.
NOTE: See Troubleshooting on page 32 for link conguration and troubleshooting information.
See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot
other messages.
Precongure network settings if required
If your network requires that you congure network settings before you add the printer to your network systems,
you can do so now.
However, in most cases, you can skip this section. Instead, you can proceed directly to the next section to install
the printer on your network computer systems. The network installation software will allow you to congure
basic network settings and add the printer to your system conguration.
Tools for preconguration
The following tools can be used to precongure your network settings.
● The front panel
● The Embedded Web Server
● You can use an advanced conguration method, such as BootP, DHCP, Telnet, or the arp and ping
commands. For instructions, see the HP Jetdirect Print Servers Administrator’s Guide for your print server
model.
After the printer is congured with network settings, the conguration values are saved and maintained even
after it is turned o and on again.
ENWW Advanced network conguration 31
Troubleshooting
IO Conguration page
The IO Conguration page provides comprehensive print server status. It is an important diagnostic tool,
especially if network communications are not available. For a description of messages that may appear on the IO
Conguration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.
LEDs
The printer has status lights (LEDs) that indicate the link status and network activity.
● When the green light is on, the printer has successfully linked to the network.
● When the yellow light is blinking, there is network transmission activity.
Link troubleshooting
If the printer does not successfully connect to the network:
● Both LEDs will be o.
● LAN Error - Loss of Carrier will be indicated on the IO Conguration page.
If a link failure is indicated, try the following:
● Check cable connections.
● Print an IO Conguration page and check link settings.
Item Description
Port Cong If the printer is properly linked, this item has one of the following values:
– 10BASE-T HALF: 10 Mbps, half-duplex
– 10BASE-T FULL: 10 Mbps, full-duplex
– 100TX-HALF: 100 Mbps, half-duplex
– 100TX-FULL: 100 Mbps, full-duplex
– 1000TX FULL
If the printer is not properly linked, one of the following messages will appear:
– UNKNOWN: The printer is in an initialization state.
– DISCONNECTED: A network connection has not been detected. Check network cables. Recongure the
link settings, or restart the printer.
Auto Negotiation Indicates whether auto-negotiation for link conguration is on or o.
– ON (default): The printer will attempt to automatically congure itself onto the network at the proper
speed and communication mode.
– OFF: You must manually congure the link speed and communication mode using the front panel. Your
settings must match those of the network for proper operation.
Reset network parameters
Network parameters (for example, the IP address) can be reset to factory default values by a cold reset: turning
the printer o and on again. After a cold reset, print an IO Conguration page to conrm that factory-reset values
have been assigned.
32 Chapter 1 Introduction ENWW
CAUTION: A factory-installed HP Jetdirect X.509 certicate will be saved over a cold reset to factory default
values. However, a Certicate Authority (CA) certicate that has been installed by the user to validate a network
authentication server will not be saved.
Menu items
Menu item Sub-menu item Sub-menu item Values and Description
TCP/IP Host Name An alphanumeric string, up to 32 characters, used to
identify the device. This name is listed on the HP Jetdirect
conguration page. The default host name is NPIxxxxxx,
where xxxxxx is the last six digits of the LAN hardware
(MAC) address.
IPV4 Settings Cong Method Species the method that TCP/IPv4 parameters will be
congured on the HP Jetdirect print server.
Bootp: Use BootP (Bootstrap Protocol) for automatic
conguration from a BootP server.
DHCP (default): Use DHCP (Dynamic Host Conguration
Protocol) for automatic conguration from a DHCPv4
server. If selected and a DHCP lease exists, DHCP Release
and DHCP Renew menus are available to set DHCP lease
options.
Auto IP: Use automatic link-local IPv4 addressing. An
address in the form 169.254.x.x is assigned automatically.
Manual: Use the Manual Settings menu to congure TCP/
IPv4 parameters.
DHCP Release This menu appears if Cong Method was set to DHCP and a
DHCP lease for the print server exists.
No (default): The current DHCP lease is saved.
Yes: The current DHCP lease and the leased IP address are
released.
DHCP Renew This menu appears if Cong Method was set to DHCP and a
DHCP lease for the print server exists.
No (default): The print server does not request to renew the
DHCP lease.
Yes: The print server requests to renew the current DHCP
lease.
Manual Settings (Available only if Cong Method is set to Manual) Congure
parameters directly from the printer control panel:
IP Address: The unique IP address of the printer (n.n.n.n).
Subnet Mask: The subnet mask for the printer (n.n.n.n).
Syslog Server: The IP address of the syslog server (n.n.n.n)
used to receive and log syslog messages.
Default Gateway: The IP address (n.n.n.n) of the gateway or
router used for communications with other networks.
Idle Timeout: The time period, in seconds, after which an
idle TCP print data connection is closed (default is 270
seconds, 0 disables the timeout).
ENWW Advanced network conguration 33
Menu item Sub-menu item Sub-menu item Values and Description
Default IP Specify the IP address to default to when the print server is
unable to obtain an IP address from the network during a
forced TCP/IP reconguration (for example, when manually
congured to use BootP or DHCP).
Auto IP: A link-local IP address 169.254.x.x is set.
Legacy: The address 192.0.0.192 is set, consistent with
older HP Jetdirect devices.
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
NOTE: This item appears only if Manual conguration is a
higher priority than DHCP in the Cong. Precedence table,
congured through the embedded Web server.
Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain
Name System (DNS) Server.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong. Precedence table,
congured through the embedded Web server.
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the
print server.
O: IPv6 is disabled.
On (default): IPv6 is enabled.
Address Use this item to manually congure an IPv6 address.
Manual Settings: Use the Manual Settings menu to enable
and manually congure a TCP/ IPv6 address.
Enable: Select this item and choose On to enable manual
conguration, or O to disable manual conguration.
Address: Use this item to type a 32 hexadecimal digit IPv6
node address that uses the colon hexadecimal syntax.
DHCPV6 Policy Router Specied: The stateful auto-conguration method
to be used by the print server is determined by a router.
The router species whether the print server obtains its
address, its conguration information, or both from a
DHCPv6 server.
Router Unavailable: If a router is not available, the print
server should attempt to obtain its stateful conguration
from a DHCPv6 server.
Always: Whether or not a router is available, the print server
always attempts to obtain its stateful conguration from a
DHCPv6 server.
Primary DNS Use this item to specify an IPv6 address for a primary DNS
server that the print server should use.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong Precedence table,
congured through the embedded Web server.
Secondary DNS Use this item to specify an IPv6 address for a secondary
DNS server that the print server should use.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong Precedence table,
congured through the embedded Web server.
34 Chapter 1 Introduction ENWW
Menu item Sub-menu item Sub-menu item Values and Description
Proxy Server Species the proxy server to be used by embedded
applications in the device. A proxy server is typically used
by network clients for Internet access. It caches Web pages,
and provides a degree of Internet security, for those clients.
NOTE: If your local network has a proxy server, check that
you have congured it correctly in your HP Latex network
settings at the printer’s front panel.
To specify a proxy server, enter its IPv4 address or fully-
qualied domain name. The name can be up to 255 octets.
For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy server
address.
Proxy Port Type the port number used by the proxy server for client
support. The port number identies the port reserved for
proxy activity on your network, and can be a value from 0
to 65535.
Information Print Sec Page Yes: Prints a page that contains the current security
settings on the HP Jetdirect print server.
No (default): A security settings page is not printed.
Security Secure Web For conguration management, specify whether the
embedded Web server will accept communications using
HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
HTTPS Required: For secure, encrypted communications,
only HTTPS access is accepted. The print server will appear
as a secure site.
HTTP/HTTPS optional: Access using either HTTP or HTTPS
is permitted.
NOTE: The factory default setting depends on the print
server model.
ENWW Advanced network conguration 35
Menu item Sub-menu item Sub-menu item Values and Description
Reset Security Specify whether the current security settings on the print
server will be saved or reset to factory defaults.
No (default): The current security settings are maintained.
Yes: Security settings are reset to factory defaults.
Link Speed The link speed and communication mode of the print
server must match the network. The available settings
depend on the device and installed print server. Select one
of the following link conguration settings:
CAUTION: If you change the link setting, network
communications with the print server and network device
might be lost.
Auto (default): The print server uses auto-negotiation to
congure itself with the highest link speed and
communication mode allowed. If auto-negotiation fails,
either 100TX HALF or 10TX HALF is set depending on the
detected link speed of the hub/switch port. (A 1000T halfduplex selection is not supported.)
10T Half: 10 Mbps, half-duplex operation.
10T Full: 10 Mbps, Full-duplex operation.
100TX Half: 100 Mbps, half-duplex operation.
Embedded services
Key networking services embedded in the printer are listed below. For the latest features and services, visit
http://www.hp.com/go/jetdirect.
● Conguration and Management
– BootP/DHCP (IPv4 only)
– DHCPv6
– TFTP (IPv4 only)
– Web Proxy (Automatic/Manual cURL)
– LLMNR
– Telnet (IPv4 only)
100TX Full: 100 Mbps, full-duplex operation.
100TX Auto: Limits auto-negotiation to a maximum link
speed of 100 Mbps.
1000TX Full: 1000 Mbps, full-duplex operation.
– SNMP (v1, v2c, v3) agents
– Bonjour (for Mac OS X)
– FTP (File Transfer Protocol)
36 Chapter 1 Introduction ENWW
– Embedded Web Server, HTTP (TCP port 80)
– Embedded Web Server, HTTPS (TCP port 443)
● Printing
– Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102)
● Security
– SNMP v3
– SSL/TLS
– Firewall
Turn the printer on and o
To turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power
button beside the front panel.
You can leave the printer on without wasting energy. Leaving it on improves response time. When the printer has
not been used for a certain period of time, it saves power by going into sleep mode. Pressing the power button
returns it to active mode, and it can resume printing immediately.
To tun o the printer, the normal and recommended method is to press the power button.
When you turn o the printer this way, the printheads are automatically stored with the maintenance cartridge,
which prevents them from drying out.
However, if you plan to leave the printer turned o for a long period of time, you are recommended to turn it o
using the power button, and then also turn o the power switch at the rear.
To turn it back on later, use the power switch at the rear. If the printer does not start automatically, press the
power button.
ENWW Turn the printer on and o 37
When the printer is turned on, it takes 2–3 minutes to initialize itself.
Restart the printer
In some circumstances you may be advised to restart the printer.
1. Turn o the printer by pressing the power button and then turning o the power switch at the rear of the
printer.
2. Wait for at least 10 seconds.
3. Turn on the power switch at the rear of the printer.
4. If the front panel does not activate, press the power button.
38 Chapter 1 Introduction ENWW
2 Useful links
Visit the HP Latex Knowledge Center at http://www.hp.com/communities/HPLatex, where you can nd detailed
information about our HP Latex products and applications, and use the forum to discuss anything related to the
business.
Product documentation: http://www.hp.com/go/latex560/manuals/ or http://www.hp.com/go/latex570/
manuals/
Videos about how to use the printer: http:/www.hp.com/supportvideos/ or http://www.youtube.com/
HPSupportAdvanced
Information about software RIPs, applications, solutions, inks, and substrates: http://www.hp.com/go/latex560/
solutions/ or http://www.hp.com/go/latex570/solutions/
Substrate presets: http://www.hp.com/go/mediasolutionslocator (see HP Media Locator on page 93)
HP Support: http://www.hp.com/go/latex560/support/ or http://www.hp.com/go/latex570/support/
Embedded Web Server: Use the printer’s IP address (see Access the Embedded Web Server on page 24)
When you need help
In most countries, support is provided by HP support partners (usually the company that sold you the printer). If
this is not the case in your country, contact HP Support on the Web as shown above.
Help is also available to you by telephone. What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review your RIP's documentation, if relevant.
● Please have the following information available:
– The printer you are using: the product and serial numbers
NOTE: This information is available from the front panel: press . You may also nd it on a label
at the rear of the printer.
– If there is an error code on the front panel, note it down; see Front-panel error codes on page 180
– The RIP you are using, and its version number
– If you have a print-quality problem: the substrate reference, and the name and origin of the substrate
preset used to print on it.
– The service information report (see Service information on page 40)
ENWW When you need help 39
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Customer Self Repair
HP's Customer Self Repair program oers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient, easy to use
● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be useful to a
service engineer trying to x a problem. There are two dierent ways to request this list:
● In the Embedded Web Server (see Access the Embedded Web Server on page 24), select the Support tab
and then Service support > Printer information. You are recommended to request the whole list (select All
pages).
● From any computer with Internet access, enter the URL of your printer into a Web browser, followed
by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is
http://123.123.123.123, enter:
http://123.123.123.123/hp/device/webAccess/allServicePlot.htm
If you need to send the list by email, you can save the page as a le from your Web browser, and later send the
le. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by email.
40 Chapter 2 Useful links ENWW
3 Handle the substrate and troubleshoot
substrate issues
●
Overview
●
Porous substrates
●
Load a roll into the printer
●
Lifter accessory
●
Ink collector
●
Loading accessory
●
Assisted manual load
●
Edge holders
●
Unload a roll from the printer
●
Take-up reel
●
Wiper roller
●
Double-sided printing
●
View information about the substrate
●
Change substrate width and right edge position
●
Substrate length tracking
●
Cut substrate
●
Bypass job start safety
●
Store the substrate
●
Substrate cannot be loaded successfully
●
Substrate is mispositioned
●
Substrate has jammed
●
Substrate is deformed or wrinkled
●
Substrate has shrunk or expanded
●
Substrate has bow deformation
●
Automatic cutter does not work
ENWW 41
●
Take-up reel substrate jam
42 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Overview
You can print on a wide variety of printing materials, all of which are referred to in this guide as substrates.
Substrate tips
Choosing the correct substrate for your needs is an essential step in ensuring good print quality.
Here are some tips about substrate usage.
● To print on textile substrates, in most cases you should use the ink collector and loading accessory. See Ink
collector on page 58.
● Using the take-up reel with some substrates, such as textiles, may give the printer better control of the
substrate and is likely to improve print quality. See Take-up reel on page 72.
● Allow all substrates to adapt to room conditions, out of the packaging, for 24 hours before using them for
printing.
● Handle lm and photo substrates by the edges, or wear cotton gloves. Skin oils can be transferred to the
substrate, leaving ngerprint marks.
● Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. To make
sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll to the core
just before removing the roll from the printer. You can keep the roll taped during storage. If the roll starts to
unwind, it can become diicult to handle.
NOTE: The use of tape to stick the leading edge of the roll to the core is especially important for heavy
substrates, because the inherent stiness of the substrate can cause it to loosen and unwind from the
core.
● Print quality could be impaired if you use a substrate that is unsuitable for your image.
● Make sure that the appropriate print-quality setting is selected in the RIP.
● Whenever you load a roll, the front panel prompts you to specify the substrate type that you are loading.
For good print quality, it is essential to specify this correctly. Check that the substrate name is the same in
the front panel and in the RIP.
If the names are not the same, press on the front panel, then Substrate library > Change loaded
substrate; or change the substrate in the RIP.
● Do not pull the printed substrate while the printer is printing: this can cause severe print-quality defects.
ENWW Overview 43
● When printing a series of jobs, do not let the printed substrate obstruct the output path: this can cause
severe print-quality defects.
● For more substrate tips, see Load a roll into the printer on page 51 and Assisted manual load
on page 66.
CAUTION: Removing the substrate from the printer manually without using the front panel could damage the
printer. Do this only when necessary to clear a substrate jam.
Supported substrate categories
Substrate category Substrate types Generic substrate names
Self-Adhesive Vinyl Cast self-adhesive vinyl
Calendered self-adhesive vinyl
Perforated self-adhesive vinyl
Transparent self-adhesive vinyl
Reective self-adhesive vinyl
Textile Polyester textile and fabric
Textile banner
Backdrops
Textile mesh with liner
Frontlit textile, with liner if porous
Backlit textile, with liner if porous
Canvas
Flag and voile with liner
Cotton textile
Self-adhesive textile
Generic Self-Adhesive Vinyl
Generic Self-Adhesive Vinyl Vivid
Generic Textile
Generic Canvas & Coated Textiles
44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Substrate category Substrate types Generic substrate names
PVC Banner Frontlit banner
Backlit banner
Scrim banner
Scrimless banner
Mesh banner with liner
Blockout banner
Truck curtain banner or tarpaulin
PP and PE Film and Banner Polypropylene (PP) lm
Synthetic paper (such as Yupo)
Tyvek
Coated PE/HDPE (polyethylene) banner
PET Film Polyester (PET) backlit lm
Polyester (PET) frontlit lm
Polyester (PET) grey-back lm
Paper Coated paper
Uncoated paper
Generic PVC Banner
Generic Backlit PVC Banner
Generic PP & PE Synthetics
Generic Polyester Film
Generic Backlit Polyester Film
Generic Paper
Generic Coated Paper
Supported HP substrates
Key to application categories
1. Trade show and event displays
2. Backlit displays
3. Fleet graphics and vehicle wraps
4. Signage
5. Window graphics
6. POP and retail displays
7. Posters and photo enlargements
Photo paper
Photorealistic paper
Blue-back paper
Self-adhesive paper
Generic Backlit Paper
8. Textiles (fabric printing)
9. Billboards
10. Art reproductions
ENWW Overview 45
11. Banners
12. Interior decorations
Substrates
HP banners
HP HDPE Reinforced Banner
203 microns (8 mil) • 180 g/m² • 45.7 m (150 ft)
HP Everyday Matte Polypropylene, 3-in Core
203 microns (8 mil) • 120 g/m² • 61 m (200 ft)
HP self-adhesive materials
HP Air Release Adhesive Gloss Cast Vinyl
Without liner: 165 microns (6.5 mil) • 155 g/m² • 45.7 m (150 ft)
With liner: 406 microns (16 mil) • 288 g/m² • 45.7 m (150 ft)
HP One-view Perforated Adhesive Window Vinyl
1 2 3 4 5 6 7 8 9 10 11 12
● ● ●
● ● ● ●
● ● ●
Application categories
Without liner: 165 microns (6.5 mil) • 155 g/m² • 50 m (164 ft)
With liner: 406 microns (16 mil) • 288 g/m² • 50 m (164 ft)
HP Permanent Gloss Adhesive Vinyl
Without liner: 121 microns (4.8 mil) • 150 g/m²
With liner: 266 microns (10.5 mil) • 280 g/m²
45.7 m (150 ft) and 91.4 m (300 ft)
HP Permanent Matte Adhesive Vinyl
Without liner: 121 microns (4.8 mil) • 150 g/m²
With liner: 266 microns (10.5 mil) • 280 g/m²
45.7 m (150 ft) and 91.4 m (300 ft)
● ● ●
● ● ●
● ● ●
46 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Substrates
HP Premium Removable Gloss Adhesive Vinyl
Without liner: 96 microns (3.8 mil) • 136 g/m² • 45.7 m (150 ft)
Application categories
1 2 3 4 5 6 7 8 9 10 11 12
With liner: 284 microns (11.2 mil) • 298 g/m² • 45.7 m (150 ft)
HP Everyday Adhesive Matte Polypropylene, 3-in Core
Without liner: 180 microns (7.1 mil) • 120 g/m² • 30.5 m (100 ft)
With liner: 215 microns (8.5 mil) • 298 g/m² • 30.5 m (100 ft)
HP lms
HP Backlit Polyester Film
220 microns (8.7 mil) • 285 g/m² • 30.5 m (100 ft)
HP fabrics
HP Light Fabric
381 microns (15 mil) • 218 g/m² • 45.7 m (150 ft)
● ● ●
● ● ● ●
● ● ● ●
● ● ● ● ●
HP papers and photographic papers
HP PVC-free Wall Paper
177 microns (7 mil) • 175 g/m²
30.5 m (100 ft) and 91.4 m (300 ft)
HP PVC-free Durable Smooth Wall Paper
431 microns (17 mil) • 290 g/m² • 30.5 m (100 ft)
HP PVC-free Durable Suede Wall Paper
431 microns (17 mil) • 290 g/m² • 30.5 m (100 ft)
● ● ●
● ● ●
● ● ●
ENWW Overview 47
Substrates
HP PVC-free Durable Linen Wall Paper
431 microns (17 mil) • 290 g/m² • 30.5 m (100 ft)
HP White Satin Poster Paper
165 microns (6.5 mil) • 136 g/m² • 61 m (200 ft)
HP Premium Poster Paper
228 microns (9 mil) • 200 g/m² • 61 m (200 ft)
Application categories
1 2 3 4 5 6 7 8 9 10 11 12
● ● ●
● ● ● ● ●
● ● ●
HP Blue Back Billboard Paper
165 microns (6.5 mil) • 123 g/m² • 80 m (262 ft)
HP Universal Heavyweight Coated Paper, 3-in Core
172 microns (6.8 mil) • 131 g/m² (33 lbs) • 61 m (200 ft)
HP Super Heavyweight Plus Matte Paper, 3-in Core
264 microns (10.4 mil) • 210 g/m² (55 lb) • 61 m (200 ft)
HP Professional Gloss Photo Paper
248 microns (9.8 mil) • 275 g/m² • 30.5 m (100 ft)
HP Professional Satin Photo Paper
248 microns (9.8 mil) • 275 g/m² • 30.5 m (100 ft)
● ● ●
● ●
● ● ●
● ● ● ●
● ● ● ●
HP Everyday Satin Photo Paper
187 microns (7.4 mil) • 180 g/m² • 30.5 m (100 ft)
● ● ● ●
48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Substrates
1 2 3 4 5 6 7 8 9 10 11 12
HP canvas materials
Application categories
HP Premium Satin Canvas
462 microns (18.2 mil) • 381 g/m² • 22.9 m (75 ft)
HP Everyday Satin Canvas
444 microns (17.5 mil) • 340 g/m² • 22.9 m (75 ft)
● ● ● ●
● ● ● ●
● For detailed information on the HP large-format printing materials portfolio, and to order, see
http://HPLFMedia.com.
● For substrate solutions with ColorPRO technology, see http://ColorPROtechnology.com/.
● HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur,
which provides a statement of the level of emission of volatile substances in indoor air posing health risks if
inhaled—on a scale from A+ (very low emission) to C (high emission).
● HP PVC-Free Wall Paper and HP PVC-free Durable Smooth Wall Paper printed with HP Latex Inks are UL
GREENGUARD GOLD Certied. See http://www.greenguard.org/.
● HP PVC-Free Wall Paper and HP PVC-free Durable Smooth Wall Paper printed with HP Latex Inks meet AgBB
criteria for health-related evaluation of VOC emissions of indoor building products. See
http://www.umweltbundesamt.de/produkte-e/bauprodukte/agbb.htm.
HP trademark code FSC CO17543. See http://fsc.org.
HP large-format substrate take-back program availability varies. Some recyclable HP substrates can be
recycled through commonly available recycling programs. Recycling programs may not exist in your area. See
http://www.hp.com/recycle/ for details.
Products marked with do not contain substances listed as SHVC (155) per Annex XIV of the EU
REACH directive (published on June 16, 2014) in concentrations exceeding 0,1%. To determine the status of
SVHC in HP products, see the HP REACH Declaration published at HP Printing Products and Consumable Supplies.
Logo source: Copyright European Chemical Agency.
Products marked with carry CE certication according to European Standard EN15102.
Porous substrates
Porous substrates may be used with the printer and the ink collector, with which you must use the take-up reel.
Printing on porous substrates is optimized by using the loading accessory and checking the option in the Load
Substrate screen.
To check the porosity of your substrate, proceed as follows.
1. If the printer has any substrate loaded, unload it.
2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.
ENWW Porous substrates 49
3. Stick it to the platen as shown.
4. Load the substrate that you want to check.
5. Open your RIP software.
6. Download the test le from inside the printer: http://printerIP/hp/device/webAccess/images/
Ink_trespassing_check.pdf, where printerIP is the IP address of your printer.
7. Print the test le using the number of passes and substrate preset that you intend to use in future with this
substrate (or a similar prole in terms of ink limit).
8. Unload the substrate.
9. Remove the strip of self-adhesive vinyl from the platen.
10. Look at the self-adhesive vinyl you have taken from the platen.
● If the strip is completely white (has no ink on it), the tested substrate is non-porous and can be used
without the ink collector.
● If there some ink on the strip, the tested substrate is porous and should be used with the ink collector.
11. Clean the platen: see Clean the platen on page 164.
50 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Load a roll into the printer
TIP: To load a roll of textile substrate, see Loading accessory on page 63; and remember to use the ink
collector if the substrate is porous (which textiles usually are).
TIP: When loading very thin or very thick substrates, or substrates with a tendency to curl, you should follow
the manual loading procedure to reduce the risk of substrate jams and printhead crashes; see Assisted manual
load on page 66.
1. For roll diameters greater than 200 mm, remove the loading table spacers.
2. For rolls with a core diameter of 2 inches, install the 2 inch hub kit.
a. Remove the central screw (manually or using a at screwdriver) on both sides.
ENWW Load a roll into the printer 51
b. Remove the right and left hub 3 inch assemblies.
c. Install the right and left hub 2 inch assemblies.
d. Install the central screws (manually or using a at screwdriver) on both sides.
3. Put the roll onto the table.
4. Insert the roll onto the right-hand hub.
TIP: If the roll is heavy, use the lifter accessory. See Lifter accessory on page 56.
52 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
5. Lift the left-hand side of the roll and insert the left-hand hub. Press to ensure that it is tightly inserted.
At the printer's front panel, press , then Load.
6.
Alternatively, press , then Substrate > Substrate load > Load roll.
7. Open the curing door when requested by the front panel.
8. The load conguration screen appears.
● Skew acceptance: The available values are between 1 and 5, default 3. The printer automatically tries
to correct the skew, then warns you if the skew is still over the limit you have set; but you can choose
to continue loading.
● Length tracking: If you check the box and give the length of your roll, the printer calculates the spare
paper when printing and reports the remaining length. See Substrate length tracking on page 82.
● Double-sided: May be O, Side A, or Side B. See Double-sided printing on page 79.
ENWW Load a roll into the printer 53
● Print zone: Choose Platen or Ink collector. See Ink collector on page 58.
● Use loading accessory for textile, imsy, or high-friction substrates: See Loading accessory
on page 63.
● Assisted manual load for very rigid or curly substrates: See Assisted manual load on page 66.
● Use edge holders: See Edge holders on page 68.
● Wiper roller for substrates with print-quality issues due to surface contamination: See Wiper roller
on page 78.
When you have made your choices, instructions are displayed.
9. Insert the leading edge of the substrate into the printer’s substrate path.
WARNING! Take care not to insert your ngers with the substrate.
The printer beeps when it detects and accepts the leading edge of the substrate.
10. Select the category and name of the substrate you are loading.
You can also search by favorites, or you can access any substrate category and select None of these, I’ll
create or search for it later: by accessing the substrate library after completing the loading procedure. See
Substrate presets on page 91.
NOTE: You should select the same substrate name that you are using in your RIP software.
11. The printer checks the substrate in various ways and may ask you to correct problems with skew or
tension. In case of a problem during this process, lifting the window will pause the load procedure and
release the substrate so that you can correct its position manually.
12. Wait until the substrate emerges from the printer.
54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
WARNING! Take care not to touch the curing zone or the platen, which may be hot.
Risk of burns
For more safety information, please see Safety precautions on page 3
NOTE: If you have an unexpected problem at any stage of the substrate loading procedure, see Substrate
cannot be loaded successfully on page 83.
13. If you have chosen double-sided printing and side B—see Double-sided printing on page 79—the printer
will look for the black reference line at this point. If it fails to nd the line, it will ask a few questions.
14. The printer calibrates the substrate advance.
15. The printer indicates that it is ready for printing.
ENWW Load a roll into the printer 55
16. Rotate the substrate pivot system inside the printer.
Lifter accessory
The lifter accessory helps you to load heavy rolls into the printer.
When loading the roll:
1. Check that the lifter is unscrewed.
2. Install the lifter from the bottom, pressing the latch vertically.
3. Move the handle to screw and lift the right side of the roll until it is aligned with the right hub.
56 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
4. Position the roll on the right.
5. Move the handle to unscrew (lower) the lifter.
6. Move to the left.
7. Move the handle to screw, and lift the left side of the roll until it is aligned with the left hub.
ENWW Lifter accessory 57
8. Move the left hub into the roll core.
9. Move the handle to unscrew (lower the lifter).
10. Remove the lifter by pressing the latch vertically.
Ink collector
The ink collector should be used instead of the platen in the following cases:
● Whenever you intend to print on a porous substrate. See Porous substrates on page 49.
● Whenever you intend to print to the edges of the substrate without leaving any margin (full bleed printing).
The platen and the ink collector both come in two parts (left and right). To install the ink collector, rst unlock and
remove the two parts of the platen. Then install the two parts of the ink collector in their place.
The ink collector comes with blue consumable parts that should be attached to the ink collector. They can be
attached before or after installing the ink collector in the printer; but before loading any substrate. To attach
58 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
these parts, put them vertically into the ink collector and press until the two snaps on each part have clicked into
place.
TIP: You are recommended to use the take-up reel with the ink collector. See Take-up reel on page 72.
WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.
Install the ink collector
1. The platen and the ink collector both come in two parts (left and right). Unlock the platen using the two
blue locks, located at the left and right of the printer.
Moving part Fragile Wear gloves
For more safety information, please see Safety precautions on page 3
2. Remove the inter-platen label.
ENWW Ink collector 59
3. Remove both parts of the platen in the same way.
4. Place the two parts of the ink collector into the printer.
5. Ensure that the locks are locked and that there is no obstruction in the printing path.
6. Install the output platen protector.
60 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
a. Open the curing door.
b. Insert an output platen protector on one side of the output platen.
c. Insert the tabs between the plastic piece and the metal.
d. Make sure the platen protector is well positioned and straight.
ENWW Ink collector 61
e. Do the same on the other side of the output platen.
f. Attach the Velcro to the underside of the curing system.
Follow the same method to reinstall the platen when required.
When reinstalling the platen, attach one of the black stickers, provided in the maintenance kit, between the two
halves. This will prevent a local shift of color when printing.
Replace the blue ink collector consumables
The length of substrate that you can print with the same ink collector consumables depends on the porosity of
the substrate and the quantity of ink used on the print. If you see that the substrate is dirty when printing, stop
printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to
malfunction.
1. You are recommended to wear the gloves that are included in the kit.
2. Press both snaps with your thumbs and lift the ink collector consumables vertically out of the printer.
3. Dispose of the dirty ink collector consumables.
62 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
4. Ensure that the ink collector is clean. If not, clean it with a damp cloth.
5. Place the new ink collector consumables into the printer vertically, starting on the right. You will hear a click
when the snaps have been inserted.
Loading accessory
The loading accessory is designed to help in loading banner/textile/mesh substrates. It is recommended when
loading such substrates, but not obligatory.
NOTE: The edge holders can be used whether or not you decide to use the loading accessory.
1. Before loading the substrate, check the Use loading accessory box in the Load Conguration screen on the
front panel, so that you will have the correct loading sequence, and to set the correct mechanical settings
for thin substrates.
ENWW Loading accessory 63
2. Lay the textile loading accessory on the curing module.
3. Pull some of the substrate from the roll and place the leading edge under the magnetized white aps of
the loading accessory.
4. Flip the white aps back to cover the leading edge of the substrate. The black patches are magnetic and
grip the substrate.
64 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
5. Feed the loading accessory into the substrate input.
6. The loading accessory passes through the printer's substrate path with the substrate.
WARNING! Take care not to touch the curing zone or the platen, which may be hot.
Risk of burns
For more safety information, please see Safety precautions on page 3
ENWW Loading accessory 65
7. Select the category and name of the substrate you are loading.
NOTE: You should select the same substrate name that you are using in your RIP software.
TIP: When loading very thin substrates, always select the substrate type as Banner to minimize the
vacuum pressure applied while loading; when loading very thick substrates, always select the substrate
type as HP Coated Paper (in the Paper category) to maximize the vacuum pressure. After loading and
before printing, go to the front panel and change to the correct type for the substrate you are loading:
press , then Substrate > Change loaded substrate.
8. After passing through the printer, the loading accessory can be removed by hand.
9. The printer does not check for skew when a porous or thin substrate is loaded with the loading accessory
option checked. Follow the instructions in Load a roll onto the take-up reel on page 72 to minimize skew.
10. If you are loading transparent substrate without opaque borders, you are asked to enter the width of the
substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the
front of the curing module).
11. If you have chosen double-sided printing and side B, the front panel may ask a question if the reference line
is not found. See Double-sided printing on page 79.
12. The printer calibrates the substrate advance.
NOTE: You are recommended to use the take-up reel; however, it is not obligatory.
Assisted manual load
The assisted manual load procedure should be used in the following cases:
● The substrate is unusually thin or unusually thick.
● The substrate has ragged edges.
66 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
● The substrate tends to curl at the edges.
● The printing side of the substrate faces outwards.
In other cases, you are recommended to use the normal loading procedure. See Load a roll into the printer
on page 51.
To start the assisted manual load procedure, you need to have a roll loaded on the pivot table rewinder.
The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of 10
inches (254 mm), go to the front panel and press , then Substrate > Substrate handling options > Enable
narrow substrate. With this option, print quality is not guaranteed.
1. Start the substrate loading procedure as usual (see Load a roll into the printer on page 51), and make sure
to check the Assisted manual load box in the load conguration screen.
You can alternatively launch the manual load from the Substrate box in the front panel screen that you can
see by sliding your nger to the left.
2. Carefully insert the leading edge of the substrate above the input roller, making sure the substrate remains
taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so.
3. Continue to feed the substrate until it reaches the printing platen. Open the window to help pull the
substrate through, and keep feeding the substrate at least until the leading edge is at the same height as
the substrate roll. Align the right edge of the substrate with the right edge of the roll.
WARNING! Do not touch the printer's curing enclosure: the internal surfaces could be hot. Also beware of
getting your ngers trapped in the substrate path.
Risk of burns Risk of trapped ngers
For more safety information, please see Safety precautions on page 3
TIP: If the substrate you are using tends to curl, keep feeding the substrate until the edge is out of the
printer. You are also recommended to use the take-up reel, or to disable the cutter from the front panel if
not using the take-up reel.
ENWW Assisted manual load 67
4. Select the category and name of the substrate you are loading.
The rest of the assisted load procedure is the same as in the normal load procedure. See Load a roll into the
printer on page 51.
Edge holders
The edge holders are designed to prevent the edges of the substrate from rising while printing is in progress.
They are recommended only when the edges of the substrate tend to lift up and touch or damage the
printheads. They can be used with the platen or with the ink collector. When not in use, they should be stored
outside the printer.
If they are needed often, they can be stored inside the printer, to the left and right of the print platen, to avoid
substrate jams when loading the next substate.
NOTE: The edge holders extend 7 mm over the edge of the substrate. You should set a minimum left and right
margin of 7 mm (0.3 in) in the RIP when using edge holders, otherwise the printer could try to print on the edge
holders.
If you choose to use them, you should move them into position when prompted by the front panel (this prompt
appears when the Use edge holders checkbox has been checked). Open the window, place the edge holders,
then close the window.
The edge holders should be placed on the platen so that they overlap the left and right edges of the substrate.
Align the dotted line on the edge holder with the lateral edge of the substrate.
WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.
Moving part Fragile Wear gloves
For more safety information, please see Safety precautions on page 3
Place edge holders
1. Remove the platen module or ink collector on one side of the printer.
68 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
2. Slide the edge holder onto the platen module or ink collector, and adjust its position: on the left, as far to
the left as possible; on the right, as far to the right as possible.
ENWW Edge holders 69
3. Put back the platen module or ink collector with the edge holder in place.
4. Repeat with the platen module or ink collector on the other side.
Align the substrate
When the substrate has been loaded, align it with the dotted line on the edge holder. Misalignment could result
in a substrate jam, or damage to the substrate or to the printheads.
Unload a roll from the printer
1. If you used the take-up reel during printing, unload the printed roll from the take-up reel. See Unload the
take-up reel on page 75.
70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
2. Rotate the pivot system so that the input roll is accessible.
On the printer's front panel, press , then Unload.
3.
Alternatively, you can press , then Substrate > Unload substrate.
4. If the printer has been tracking the length of the substrate, the front panel displays the remaining length so
that you can note it for future reference. See Substrate length tracking on page 82.
Press OK to continue.
5. When the printer has rewound the roll, remove the left hub from the roll.
TIP: If the roll is heavy, use the lifter accessory. See Lifter accessory on page 56.
6. Remove the roll from the right hub.
ENWW Unload a roll from the printer 71
7. Remove the substrate from the loading table.
Take-up reel
Tension bar
When in use, the take-up reel requires a dangling loop of substrate weighed down by a tension bar. The tension
bar can be moved with the take-up reel lever or by using the Move paper or Rewind paper options in the front
panel.
Load a roll onto the take-up reel
NOTE: The take-up reel is enabled once the pivot system is rotated and the tension bar is placed into its
working position.
NOTE: Close the curing door whenever the front panel prompts you to do so.
1. Load a core onto the take-up reel. Insert it rst onto the right hub.
72 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
2. Insert the left hub into the core. Press laterally to ensure that it is tightly inserted.
3. Advance the substrate until it reaches the take-up reel core. Ensure that the tension bar is at the back
position.
4. Pull down the center of the substrate's leading edge to straighten the substrate. Do not attempt to pull
more substrate out of the printer.
5. Adjust the position of the core on the take-up reel so that it is aligned with the substrate.
6. Tape the leading edge of the substrate to the core in the center, then at each side. Make sure that the
substrate is straight.
NOTE: Depending on whether you want to print the images facing in or out, place the tape accordingly.
ENWW Take-up reel 73
7. Press the button on the front panel to advance the substrate, creating a loop.
8. Move the blue lever on the take-up reel motor to rotate the reel one full turn. This will help to support the
weight of the tension bar.
Rotate the reel in the appropriate direction to print the images facing in or out.
9. Press the button on the front panel to advance the substrate again.
74 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
10. The winding direction follows the blue lever winding direction.
11. Gently lower the tension bar, unlocking it from the holding position.
12. The following image shows how the printer looks when it is operating. As substrate is fed from the printer,
it drops down to the tension bar, then down again to the take-up reel.
Unload the take-up reel
WARNING! Take care not to get your ngers trapped.
Risk of trapped ngers
For more safety information, please see Safety precautions on page 3
ENWW Take-up reel 75
1. On the printer's front panel, press , then …, then Take-up reel.
The printer allows you to move the substrate to facilitate cutting.
2. Remove the tension bar, lifting it into the resting position.
3
. Use the blue winding lever on the take-up reel motor to wind the excess substrate around the take-up reel.
4. Cut the substrate with scissors.
76 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
5. While holding the substrate, use the winding button on the take-up reel motor to wind the remainder of the
substrate around the take-up reel.
6. Remove the left hub from the roll, resting the roll on the table.
7. Remove the roll from the right hub.
ENWW Take-up reel 77
8. Remove the roll from the printer.
Wiper roller
The wiper roller is designed to wipe the printable surface of banner and vinyl substrates, to improve the quality
of the surface before printing.
Installation
1. Before loading the substrate, remove the smooth black input roller.
2. Insert in its place the wiper roller, covered in foam, with the gear on the right-hand side.
3. The printer detects that the wiper roller is in use, and displays it as available in the Substrate and Loading
screens. It also displays the length of substrate that has been printed using the wiper roller.
4. Continue with the usual substrate loading procedure.
78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
Tips
● After loading, the rst 300 mm of substrate between the wiper roller and the print zone has not been
wiped. You can add that distance as a top margin in your RIP, or you can move the substrate back and forth
from the Substrate menu to wipe that area before printing.
● To obtain the most benet from the wiper roller, ensure that the pivot table is in the inner position, so that
the substrate has maximum contact with the wiper roller.
● For some vinyl substrates, you can optimize performance by increasing the input tension to 30 N·m in your
substrate preset. See Modify a substrate preset on page 95.
● If the wiping is not eective enough, consider either using a slower print mode or adding delays between
passes in the substrate presets to allow more passes of the roller per substrate advance.
Replacement
● The wiper roller foam does not last indenitely and should be replaced after extended use. The printer
tracks the length of substrate wiped by the roller, and displays a warning when replacement is due.
● Extract the right end cap with the gear from the old roller, and insert the gear into the replacement unit.
● Then reset the Replace wiper roller counter in the printer’s front panel.
Double-sided printing
Outline
The printer can be used to print on both sides of the substrate, in the following way.
NOTE: The print should be at least 28 cm (11 in) wide, otherwise the printer will not be able to nd the
reference line when printing the second side.
1. Tell the printer or the RIP that you intend to print on both sides.
Double-sided printing can be selected in your RIP software or at the printer's front panel. The RIP setting
takes precedence: if double-sided printing is explicitly turned on or o in the RIP software, the front panel
setting is ignored.
2. The printer prints the content that you want to appear on the rst side. After each job, the printer prints a
black reference line that is used to align the matching job on the second side.
3. After all side A jobs have been printed, cut and unload the substrate.
4. Reload the cut substrate upside down and starting at the end. The reference line marking the end of the
rst side should be face down and near the leading edge.
5. The printer nds the reference line, and uses it to start printing the second side in the right place.
NOTE: If you try to move the substrate while printing on either side, the front panel asks for conrmation,
because any such movement prevents correct alignment between the two sides.
Double-sided printing in detail
1. Load the substrate in the normal way for the substrate you are using.
2. Optionally, select the side to print in the Double Side menu on the Load Conguration screen.
If the RIP supports double-sided printing, select double-sided printing in your RIP software.
NOTE: The automatic cutter and the extra top/bottom margin are both disabled during double-sided
printing.
ENWW Double-sided printing 79
3. Send one or more jobs to be printed on the rst side. Before printing the rst job, the printer may advance
the substrate by about 0.5 m (20 in) so that the second side can be completely cured. After each job, the
printer prints a black reference line that is used to align the matching job on the second side.
NOTE: The chance of visible misalignment between the two sides increases with the length of the job. For
this reason, in double-sided printing you are recommended not to print any single job that is longer than 3
m (10 ft). Visible misalignment may also be caused by skew.
4. After printing all side A jobs, advance the substrate a little by going to the front panel and pressing
, then Move substrate.
● If you plan to attach the substrate to the take-up reel before printing the second side, advance the
substrate enough to achieve this.
● If you plan to attach the substrate to the take-up reel while printing the second side, advance the
substrate about 10 cm (4 in).
5. Cut the substrate, either manually or by going to the front panel and pressing , then Cut. Before
cutting, ensure that the total length of the cut substrate is more than 2 m (6 ft 7 in), otherwise you may be
unable to load it successfully.
NOTE: The Cut command will not work if the cutter is disabled: that is, if , Substrate > Substrate
handling options > Cutter is set to O.
6. Press , then Substrate unload.
7. Reload the substrate with the already-printed side facing up as it enters the printer, and with the reference
line near the leading edge. Reload if necessary until the printer nds less than 1 mm/m skew.
TIP: Although it is not strictly necessary, you may nd it quicker to use the manual loading procedure as
an initial approximation, and then allow the printer to nd the reference line more accurately. See Assisted
manual load on page 66. If you use only the automatic loading procedure, the printer may take some time
to nd the reference line.
8. Select side B from the Double Side menu in the Load Conguration screen, so that the printer will search for
the black reference line when the substrate is loaded.
NOTE: If enable autoline detection is o, the automatic search is disabled, and the printer asks you to nd
the correct position manually.
80 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
9. The printer searches for the reference line on the substrate. If it fails to nd it, the front panel asks you to
move the substrate using the Rewind substrate and Advance substrate keys until the reference line is
aligned with the permanent line on the platen. You may nd it useful to mark where the reference line is on
the other side of the substrate.
View information about the substrate
On the front panel's home screen, press .
The following information appears on the front panel, if any substrate is loaded.
Substrate section
● The substrate type
● The substrate name
● The substrate width in millimeters (estimated by the printer)
● The remaining length of the substrate, if known, and whether length tracking is set to Manual in the loading
conguration screen
● Whether double-sided printing is selected
● The color calibration status and a button to launch color calibration
Accessories section
● The printing zone (platen or ink collector)
● The wiper roller status
ENWW View information about the substrate 81
– Ready: The wiper roller is loaded and ready for use.
– Recommended to change: The wiper roller is loaded but has passed its expected lifetime: more than
1800 m (70866 in) printed. It may not work correctly.
– Not present: The wiper roller is not installed.
● Wiper roller meters/inches printed
The More actions button allows you to launch the following actions:
● Wiper roller replacement
● Take-up reel instructions
If no substrate is loaded, the message Out of substrate appears.
The same information appears on the Embedded Web Server's Supplies page.
Change substrate width and right edge position
If the substrate edges are not correctly found by the printer, they can be changed from the front panel by
pressing , then Substrate > Substrate handling options > Substrate width.
TIP: Bear in mind that automatic edge detection will not be attempted again until the next substrate load.
Substrate length tracking
The substrate length tracking feature enables you to keep track of how much substrate remains on the roll.
1. When the roll is rst loaded onto the printer, you have the option (in the Load Conguration screen) to enter
the length of substrate on the roll. The amount of substrate that is subsequently used is then tracked.
2. When the substrate is unloaded, the front panel displays the amount remaining so that you can note it for
future reference.
Cut substrate
This option is available from the printer's front panel. If you press , then the scissors icon, the printer
normally advances the substrate 150 mm (5.9 in) and cuts it.
NOTE:
the substrate but does not cut it.
NOTE: Some banners and textiles cannot be cut.
82 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
If the cutter is disabled ( , then Substrate handling options > Cutter > O), the printer advances
Bypass job start safety
The job start safety mode is activated by default so that the leading edge of the substrate does not crash under
the curing system. To deactivate it (not recommended), press , then Substrate > Substrate handling options
> Bypass job start safety.
If you are using the take-up reel, the job start safety mode is automatically deactivated to increase productivity.
Job start safety mode advances the leading edge of some substrate categories until it reaches the end of the
curing module after loading and cutting. Deactivating the job start safety mode for these substrates means that
they will print with the same margins as other substrates.
Store the substrate
The following are tips for storing substrate:
● Always keep unused rolls wrapped in the plastic wrap to prevent discoloration and dust accumulation.
Rewrap partially used rolls if they are not being used.
● Do not stack rolls.
● Allow all substrates to adapt to room conditions out of the packaging for 24 hours before printing.
● Handle lm and glossy substrates by the edges or wear cotton gloves. Skin oils can be transferred to the
substrate, leaving ngerprint marks.
● Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. If the roll
starts to unwind, it can become diicult to handle.
Substrate cannot be loaded successfully
Here are some suggestions to try if you cannot load the substrate successfully.
● Reread the loading instructions, and make sure that you are following them. See Handle the substrate and
troubleshoot substrate issues on page 41.
● When loading a textile substrate, remember to use the loading accessory, and select Use loading accessory
in the conguration screen.
● If automatic loading is unsuccessful, try assisted manual loading instead.
● The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the
substrate is aligned with the roll on the input module.
● The substrate might be crumpled or warped, or have irregular edges. See Substrate is deformed or
wrinkled on page 86.
● If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not be
straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This might be
necessary even with a new roll of substrate.
ENWW Bypass job start safety 83
Substrate is mispositioned
If you see the above display on the front panel, proceed as follows:
1. Press , then Substrate > Release substrate.
2. Feed the substrate until it hangs in front of the printer, and align the right edge with the input roll.
3. Press OK.
Substrate has jammed
When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several
error codes (see Front-panel error codes on page 180).
If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special procedure
for loading such substrates. See Loading accessory on page 63.
Check the substrate path
This problem can occur when a roll has nished and the end of the roll is stuck to the cardboard core. If this has
happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a
new roll.
Otherwise:
1. Turn o the printer at the front panel, then also switch o the power switch at the rear.
84 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
2. Open the printer window.
3. Cut the substrate where it enters the printer, and rewind the input roll.
4. Try to move the printhead carriage out of the way.
5. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the
substrate if necessary. The pinchwheels should have lifted to simplify clearing the jam. If this has not
happened, restart the printer with the window open to force the pinchwheel movement and the release of
the substrate.
CAUTION: Try to avoid pulling the substrate out through the input path, because this reverses the normal
direction of movement, and could damage printer parts.
WARNING! Do not touch the printer's curing enclosure, which could be hot.
ENWW Substrate has jammed 85
For more safety information, please see Safety precautions on page 3
6. Make sure that there are no pieces of substrate left in the printer. In particular, check in and under the
curing module, and in the substrate path.
7. Close the window.
8. Turn on the printer.
9. Reload the roll.
10. If some substrate continues to cause an obstruction within the printer, it can often be cleared by loading a
rigid substrate type into the printer.
11. If you nd that you have print-quality problems after a jam, try realigning the printheads. See Align the
printheads on page 146.
Avoiding substrate jams while printing
Substrate jams may be caused by loading the substrate with too much skew: do not ignore the warning message
that appears during the loading procedure in this case.
They may also be caused by not enough vacuum suction in the printing zone. If you decide to increase the
suction, do not exceed the following limits: 20 mmH2O for banners and 50 mmH2O for other substrate families.
Risk of burns
If you experience jams only at the beginning of a print, try the following suggestions.
● Disable the automatic cutter.
● Go to the front panel and press , then Substrate handling options > Extra bottom margin and Extra
top margin. Set both margins to 100 mm. If that is not enough, try higher values.
● Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O for
banners and 50 mmH2O for other substrate families.
● Increase the number of passes.
● Make sure that the substrate is stored in the same room in which the printer is located.
● Try using the substrate edge holders.
● Make sure the curing door is open while loading. See Load a roll into the printer on page 51.
When starting to print, ensure that the curing door remains open until the substrate is out of the curing
module or the take-up reel is connected, except:
– For certain substrates that are able to leave the curing zone successfully.
– When the take-up reel is connected before printing.
Substrate is deformed or wrinkled
If your substrate is deformed or wrinkled by the curing process, change the temperature settings before printing
the next job, and advance the substrate, using the Move substrate option in the front panel's Substrate menu, so
that the next job will be printed on undamaged substrate.
If the problem appears only at the beginning of the print, try the following suggestions.
86 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
● Disable the automatic cutter.
● Go to the front panel and press , then Substrate handling options > Extra bottom margin and Extra
top margin. Set both margins to 100 mm. If that is not enough, try higher values.
● Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O for
banners and 50 mmH2O for other substrate families.
● Increase the number of passes.
● Make sure that the substrate is stored in the same room in which the printer is located.
Substrate has shrunk or expanded
During the printing process, some substrates may shrink, while others may expand. If this happens, the
dimensions of the print will not be correct.
As a general rule, you can expect the following percentages of shrinkage:
● Banner: less than 2%
● Self-adhesive vinyl: less than 0.5%
● Backlit: less than 0.5%
● Paper: less than 0.5%
● PP & PE synthetics: less than 1%
The framing problem may be solved by printing a sample and adjusting the size of the image in the RIP. You may
reuse this value for all your future prints with the same substrate, although special care must be taken when
using banners, as the shrinkage may vary up to 1% depending on the amount of ink used in the print.
You can expect the following variations from one print to another:
● Banner: less than 0.3%
● Self-adhesive vinyl: less than 0.1%
● Backlit: less than 0.05%
● Paper: less than 0.1%
● PP & PE synthetics: less than 0.4%
To solve the tiling problem and improve the repeatability of the printed size, you are recommended to ensure
that the substrate-advance sensor is enabled in the RIP's substrate preset, as this will improve the stability of the
prints over time. You are also recommended to tile together areas with similar amounts of ink. If this is not
possible, print the areas with dierent amounts of ink as dierent jobs and modify the length of the job with less
ink in the RIP to match its size with the job with high ink content.
Some RIPs may provide a scaling option that allows you to compensate easily for substrate shrinkage or
expansion; see your RIP documentation.
If you experience tiling issues when using the take-up reel, try loading the take-up reel with the printed side
inwards to reduce the deformations, or print without the take-up reel if possible.
Another option is to change the tension-bar working force. Some papers are sensitive to front tension. Using the
take-up reel with the printed side outside will provide more front tension. Using the take-up reel with the printed
side inside will provide less front tension.
ENWW Substrate has shrunk or expanded 87
The tension-bar working force can be changed after pressing then Substrate > Substrate handling options.
Substrate has bow deformation
The following substrates may suer from bow deformation during printing, as a result of which the print will
appear curved.
● Self-adhesive vinyl substrates (some specic calendared vinyls only)
●
Cellulose-based poster papers with no backing nor coating, including HP Photorealistic
This deformation may be particularly noticeable in the following applications.
● Printing images that will later be cut automatically or manually. When there is bow deformation, cutters
that are aligned on the sides may lose alignment in the center.
● Poster printing, if the poster is framed or mounted on a straight surface.
The example below shows an original image, the substrate suering from bow deformation, and the resulting
print, also suering from bow deformation.
You can compensate for this eect and restore the original shape of your image: select a correction value from
−6 to +6 in your RIP or in the substrate library. To apply the correction in your RIP, please refer to your RIP
documentation.
The chosen value should represent the vertical distance that the centre of the substrate has moved with respect
to the left and right edges. If the deformation moves the center of the substrate in the direction of substrate
advance, the correction value should be negative; if in the reverse direction, the correction value should be
positive. In practice, the required correction value is normally negative.
TIP: You can use the diagnostic image provided in http://IPaddress/hp/device/webAccess/diagnostic/
StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer) to help you to determine the
correct value to apply.
Automatic cutter does not work
The automatic cutter is turned o in any of the following cases.
● When it has been manually disabled from the RIP or from the front panel. To disable the cutter from the
front panel, press , then Substrate handling options > Cutter > O.
● When printing on textiles, PVC banners, or any other substrate types that it cannot cut, the RIP disables the
cutter.
● When the take-up reel is enabled.
88 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
● During double-sided printing (side A or B).
● When printing internal prints (see Request the printer’s internal prints on page 20).
Take-up reel substrate jam
If the substrate is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the
substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll.
If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it
again.
ENWW Take-up reel substrate jam 89
4 Substrate settings
●
Substrate presets
●
Online search
●
HP Media Locator
●
Generic presets
●
Clone a substrate preset
●
Modify a substrate preset
●
Add a new substrate
●
Delete a substrate preset
●
Faster printing
●
Color calibration
●
Color consistency between dierent HP Latex 500 series printers
●
Color emulation of other printer models
●
ICC proles
●
Improve color consistency when tiling
90 Chapter 4 Substrate settings ENWW
Substrate presets
Each substrate type has its own characteristics. To obtain the best print quality, the printer has to adapt its
printing parameters to each dierent substrate type. For example, some may need more ink and some may
require higher temperatures for curing. A specication of the correct printing parameters for a particular
substrate type is called a substrate preset.
The substrate preset contains a color prole in International Color Consortium (ICC) format, which describes the
color characteristics of the combination of printer, inks, and substrate. It also contains information about other
parameters (such as curing temperature, vacuum pressure, and substrate-advance compensation) that are not
directly related to color. Substrate presets (also known as Open Media System or OMES packages) are installed in
the printer, and automatically copied to supported RIP software whenever it is connected to the printer.
The printer comes with substrate presets for the most commonly used generic substrates. Some presets may
come preinstalled in your printer (such as HP Vinyl presets); use them only with the substrates for which they
were created. For other substrates, presets named Generic are recommended over other preinstalled presets.
However, the best performance can be achieved only with presets made specically for your substrate. There are
various ways to obtain more presets:
● Use the Online search function on the front panel or the HP Media Locator on the Web to browse, search,
and download a specic preset for your substrate.
● Download a preset from the RIP vendor's website, or from the substrate vendor’s website.
● Use a generic preset designed for your substrate category, even though it is not ne-tuned for the specic
substrate type. Bear in mind that generic substrate settings cannot be modied; instead, the preset can be
cloned and then modied.
● Clone (copy) a preset for a similar substrate, and edit it as necessary.
● Create a new preset, starting from scratch, using the Add new button.
If you can nd a ready-made preset for your specic substrate, you are recommended to use it.
Online search
You can search online for a substrate preset by using the Online search function within the Substrate Library
front-panel menu. The printer connects to the HP Media Locator database on the Internet and allows you to
search all available substrate presets for your particular printer model, including HP and third-party substrate
brands. Hundreds of dierent substrate presets may be available, and the database of substrate presets is
continuously updated and expanded. You will always get the most up-to-date content in this way.
ENWW Substrate presets 91
When the printer is connected to the database (this may take a few seconds), a list of all available substrate
presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset
by pressing its name. Besides browsing, there are two additional ways to look for presets: free-text search and
lters.
● Free-text search allows you to type in any text using an on-screen virtual keyboard; all substrate presets
containing that text in any part of their name or description will be displayed. For example, if you search for
"vinyl" then substrate descriptions such as "self-adhesive vinyl" or "vinyl banner" will match and be
displayed. The search is case-insensitive; that is, "vinyl" will match both "vinyl" and "Vinyl".
● Filters are available for brand, type, sub-type, and application. When a value is selected for a given lter,
only the matching substrate presets will be displayed. For example, if you select "HP" from the brand lter,
only HP substrate presets will be displayed. The eect of using more than one lter is to narrow the search
to the combination of the lter settings. For example, if you choose "HP" from the brand lter and "Self-
Adhesive Vinyl" from the Type lter, only substrate presets for HP Self-Adhesive Vinyl substrates are
displayed.
Once you have located the substrate preset of your choice, pressing its download icon will queue it for automatic
download and installation in the background. You can select as many substrate presets as you want for
download and installation (they will be processed in the order that they were selected). You can return to another
part of the Media Manager or another front panel screen at any time after queuing presets for download, and
this will not interrupt the download and installation process.
92 Chapter 4 Substrate settings ENWW
Once a substrate preset has been downloaded in the background, it is checked and installed on the printer's hard
disk. During checking and installation, a full-screen message is shown on the front panel. This message
disappears when checking and installation is complete.
The new substrate preset now appears in the Substrate Library together with all previously installed and factoryprovided presets, and is ready for use.
Some supported RIPs may implement a similar online substrate-preset search function accessing the same HP
Media Locator database. Whether you use the printer's front panel search or RIP-based search does not matter:
the end result is the same. Supported RIP software synchronizes its substrate preset list with the printer, so that
printer and RIP will always have the same list.
HP Media Locator
The HP Media Locator database of substrate presets can also be accessed from a Web browser by visiting
http://www.hp.com/go/mediasolutionslocator. This provides access to the database for dierent regions, printer
models, applications, suppliers, substrate types, and so on.
When you have located the substrate preset of your choice, you can download it to your computer. To install the
preset into the printer with which you want to use it, use the printer's Embedded Web Server. Navigate to the
Setup > Substrate presets management > Import screen.
Click Browse to browse to the substrate preset le that you have previously downloaded to your computer, then
click Update to install the preset in your printer.
The Embedded Web Server also allows you to export one or more substrate presets from your printer for use
with another printer of the same model. To export more than one substrate preset at a time, click the substrate
presets you want to export while pressing the Ctrl key. All exported presets will be saved in the same
paperpresets.oms le.
When importing a previously exported substrate preset, you may see a message warning you that the package is
not signed (only packages downloaded from the HP Media Locator internet database are digitally signed, as a
form of authentication); you can either ignore the warning and continue with the installation, or abort the
installation.
ENWW HP Media Locator 93
If you get an error message while exporting:
● Check that you have enough disk space available.
● Check whether importing multiple substrate presets will exceed the maximum permitted for the printer (10
presets).
Generic presets
Generic presets are each designed for a whole substrate category, rather than for a particular substrate type.
They cannot be edited, erased, saved, color-calibrated or ICC proled; but they can be cloned. Therefore, if you
would like to modify a generic preset in any way, you should rst clone it and then work on the clone, which is
fully editable.
The printer provides generic presets for the supported substrate categories: see Supported substrate categories
on page 44.
Clone a substrate preset
You may wish to clone and edit a preset for various reasons:
● To assign a name of your own choice to the preset
● To adjust the preset to the precise characteristics of your substrate
● To adjust the preset to your intended use of the substrate, which may range from highest-quality printing
to fast production output.
To clone a substrate preset, follow these steps:
1. Select a preset in the Substrate Library.
94 Chapter 4 Substrate settings ENWW
Loading...