HP Latex 360 User Manual

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Latex 300 Printer Series

User’s Guide

Edition 1

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Trademarks

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Introduction .................................................................................................................................................. 1

Welcome to your printer ........................................................................................................................................ 2

Printer models ....................................................................................................................................................... 2

Documentation ...................................................................................................................................................... 3

Safety precautions ................................................................................................................................................. 3

The printer’s main components ............................................................................................................................ 8

The front panel .................................................................................................................................................... 11

The Embedded Web Server ................................................................................................................................. 19

Connectivity and software instructions .............................................................................................................. 26

Advanced network configuration ........................................................................................................................ 27

Turn the printer on and off .................................................................................................................................. 34

Restart the printer ............................................................................................................................................... 35

2 Useful links ................................................................................................................................................. 36

When you need help ............................................................................................................................................ 36

3 Handle the substrate and troubleshoot substrate issues ................................................................................ 38

Overview .............................................................................................................................................................. 40

Porous substrates ............................................................................................................................................... 45

Load a roll onto the spindle ................................................................................................................................. 46

Load a roll into the printer ................................................................................................................................... 50

The ink collector (360 only) ................................................................................................................................. 53

The loading accessory (360 only) ....................................................................................................................... 58

Assisted manual load .......................................................................................................................................... 61

The edge holders ................................................................................................................................................. 63

Load a cut sheet into the printer ......................................................................................................................... 66

Unload a roll from the printer ............................................................................................................................. 66

The take-up reel .................................................................................................................................................. 67

Double-sided printing (360 only) ........................................................................................................................ 75

View information about the substrate ................................................................................................................ 77

Change substrate width and right edge position ................................................................................................ 78

Substrate length tracking ................................................................................................................................... 78

Cut substrate (360 only) ...................................................................................................................................... 78

Bypass job start safety ........................................................................................................................................ 78

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Store the substrate .............................................................................................................................................. 78

The substrate cannot be loaded successfully .................................................................................................... 79

The substrate is mispositioned ........................................................................................................................... 79

The substrate has jammed .................................................................................................................................. 80

The substrate is deformed or wrinkled ............................................................................................................... 82

The substrate has shrunk or expanded .............................................................................................................. 83

The substrate has bow deformation ................................................................................................................... 83

The automatic cutter does not work (360 only) ................................................................................................. 84

Take-up reel substrate jam ................................................................................................................................. 84

Take-up reel does not wind ................................................................................................................................. 85

4 Substrate settings ....................................................................................................................................... 86

Substrate presets ................................................................................................................................................ 87

Online search ....................................................................................................................................................... 87

HP Media Locator ................................................................................................................................................. 89

Generic presets .................................................................................................................................................... 90

Clone a substrate preset ..................................................................................................................................... 90

Modify a substrate preset ................................................................................................................................... 91

Add a new substrate ............................................................................................................................................ 92

Delete a substrate preset .................................................................................................................................... 96

Faster printing ..................................................................................................................................................... 97

Color calibration .................................................................................................................................................. 97

Color consistency between different printers (360 only) ................................................................................ 101

ICC profiles ......................................................................................................................................................... 101

5 Troubleshoot print-quality issues ............................................................................................................... 104

General printing advice ..................................................................................................................................... 105

Improve print quality ......................................................................................................................................... 105

Most-common print-quality problems ............................................................................................................. 111

6 The ink system .......................................................................................................................................... 118

Ink cartridges ..................................................................................................................................................... 118

Printheads ......................................................................................................................................................... 118

Maintenance cartridge ...................................................................................................................................... 119

Safe mode .......................................................................................................................................................... 120

7 Hardware maintenance .............................................................................................................................. 121

Ink system tips .................................................................................................................................................. 122

Maintain the ink cartridges ................................................................................................................................ 122

Replace an ink cartridge .................................................................................................................................... 122

Cannot insert an ink cartridge ........................................................................................................................... 126

Clean (recover) the printheads .......................................................................................................................... 126

Align the printheads .......................................................................................................................................... 127

iv ENWW

Front panel recommends reseating or replacing a printhead .......................................................................... 129

Replace a printhead ........................................................................................................................................... 129

Cannot insert a printhead .................................................................................................................................. 135

Clean the electrical connections on a printhead ............................................................................................... 136

Replace the maintenance cartridge .................................................................................................................. 140

Cannot insert the maintenance cartridge ......................................................................................................... 143

Clean and lubricate the carriage rod ................................................................................................................. 143

Clean the encoder strip ..................................................................................................................................... 145

Clean the platen ................................................................................................................................................. 146

Clean the substrate-advance sensor window (360 only) ................................................................................. 148

Clean the exterior of the printer ....................................................................................................................... 149

Move or store the printer .................................................................................................................................. 149

Service maintenance ......................................................................................................................................... 150

8 Firmware update ....................................................................................................................................... 151

Firmware update using a USB flash drive ......................................................................................................... 151

Firmware update using the Embedded Web Server ......................................................................................... 152

Automatic firmware updates ............................................................................................................................ 152

9 Accessories ............................................................................................................................................... 153

Order ink supplies .............................................................................................................................................. 153

Order accessories .............................................................................................................................................. 154

10 Troubleshoot other issues ........................................................................................................................ 156

The printer cannot get an IP address ................................................................................................................ 157

Cannot access the Embedded Web Server ........................................................................................................ 157

The printer is not printing ................................................................................................................................. 157

The software program slows down or stalls while generating the print job ................................................... 158

The printer seems slow ..................................................................................................................................... 158

Communication failures between computer and printer ................................................................................. 158

Cannot connect to services such as firmware update, online search, or the Customer Involvement

Program ............................................................................................................................................................. 159

Front-panel error codes .................................................................................................................................... 160

11 Printer specifications ............................................................................................................................... 166

Functional specifications .................................................................................................................................. 166

Physical specifications ...................................................................................................................................... 168

Memory specifications ...................................................................................................................................... 168

Power specifications ......................................................................................................................................... 168

Ecological specifications ................................................................................................................................... 168

Environmental specifications ............................................................................................................................ 169

Acoustic specifications ...................................................................................................................................... 169

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Appendix A Summary of common printing problems ....................................................................................... 170

Glossary ....................................................................................................................................................... 173

Index ........................................................................................................................................................... 176

vi ENWW

1Introduction

●

Welcome to your printer

●

Printer models

●

Documentation

●

Safety precautions

●

The printer’s main components

●

The front panel

●

The Embedded Web Server

●

Connectivity and software instructions

●

Advanced network configuration

●

Turn the printer on and off

●

Restart the printer

ENWW 1

Welcome to your printer

Your printer is a color inkjet printer designed for printing high-quality images on flexible substrates. Some major features of the printer are shown below:

●

Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer

●

No special ventilation required, no hazardous waste

●

775 ml ink cartridges

●

Sharpest print quality, smooth transitions, and fine details with 1200 real dpi

●

Consistent and repeatable print quality at every print speed

●

Prints are completely dry and ready for finishing and delivery

●

Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates

●

A range of HP recyclable substrates is available

●

Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC banners

●

Durable prints with outdoor display permanence up to three years unlaminated, five years laminated

●

Hundreds of ready-made substrate presets easily available

To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a separate computer. RIP software is available from various different companies.

Printer models

HP Latex 310 HP Latex 330 HP Latex 360

Supplied with the printer HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders

HP Latex 64-in Take-Up Reel HP Latex 64-in Take-Up Reel

HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex Substrate-Loading

HP Latex 3x0 User Maintenance Kit

FlexiPRINT HP Basic Edition FlexiPRINT HP Basic Edition HP Latex 360 Ink Collector

HP Latex 64-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex 3x0 User Maintenance Kit

HP Latex 64-in Printer 3-in Spindle

Accessory

HP Latex 3x0 User Maintenance Kit

(including output platen protector)

2 Chapter 1 Introduction ENWW

HP Latex 310 HP Latex 330 HP Latex 360

Optional accessories HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders

HP Latex 54-in Take-Up Reel (including 2-in spindle with 3-in adaptor)

HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex 64-in Printer 3-in

HP Latex 3x0 User Maintenance Kit

HP Latex Substrate-Loading

HP Latex 360 Ink Collector

Consumables HP 831 Latex Printheads (1 set

included in box)

HP 831 Latex Ink Cartridges HP 831 Latex Ink Cartridges HP 831 Latex Ink Cartridges

HP 831 Latex Maintenance Cartridge (1 included in box)

HP Latex 64-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

Spindle

HP Latex 3x0 User Maintenance Kit

HP 831 Latex Printheads (1 set included in box)

HP 831 Latex Maintenance Cartridge (1 included in box)

HP Latex 64-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex 64-in Printer 3-in Spindle

HP Latex 3x0 User Maintenance Kit

Accessory

(including the consumable parts and output platen protector)

HP 831 Latex Printheads (1 set included in box)

HP 831 Latex Maintenance Cartridge (1 included in box)

Documentation

The following documents can be downloaded from http://www.hp.com/go/latex300/manuals/:

●

Introductory information

●

User's guide

●

Legal information

●

Limited warranty

The Quick Response (QR) code images found in some parts of this user´s guide provide links to additional video explanations of particular topics. For an example of such an image, see

on page 8.

Safety precautions

Before using your printer, read the following safety precautions to make sure you use the equipment safely.

You are expected to have the appropriate technical training and experience necessary to be aware of hazards to which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself and to other people.

The printer’s main components

ENWW Documentation 3

General safety guidelines

●

There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see service personnel.

●

Turn off the printer and call your service representative in any of the following cases:

◦

The power cord or plug is damaged.

◦

The curing enclosures are damaged.

◦

The printer has been damaged by an impact.

◦

There is any mechanical or enclosure damage.

◦

Liquid has entered the printer.

◦

There is smoke or an unusual smell coming from the printer.

◦

The printer has been dropped or the curing module has been damaged.

◦

The printer is not operating normally.

●

Turn off the printer in either of the following cases:

◦

During a thunderstorm

http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified

◦

During a power failure

●

Take special care with zones marked with warning labels.

Electrical shock hazard

WARNING! The internal circuits of curing zones, output drier, print-zone heaters, and built-in power

supplies operate at hazardous voltages capable of causing death or serious personal injury.

The printer uses two power cords. Unplug both power cords before servicing the printer.

To avoid the risk of electric shock:

●

The printer must be connected to earthed mains outlets only.

●

Do not attempt to dismantle the curing modules.

●

Do not remove or open any other closed system covers or plugs.

●

Do not insert objects through slots in the printer.

Heat hazard

The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid personal injury, take the following precautions.

●

Do not touch the internal enclosures of the printer's curing zones.

●

Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate jam.

●

Let the printer cool down before performing some maintenance operations.

Fire hazard

The curing subsystems of the printer operate at high temperatures.

4 Chapter 1 Introduction ENWW

To avoid the risk of fire, take the following precautions.

●

The customer is responsible for meeting the printer's requirements and the Electrical Code requirements according to the local jurisdiction of the country where the equipment is installed. Use the power supply voltage specified on the nameplate.

●

Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to connect both power cords.

●

Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use the power cords with other products.

●

Do not insert objects through slots in the printer.

●

Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using the printer again.

●

Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate the printer in an explosive atmosphere.

●

Do not block or cover the openings of the printer.

●

Do not attempt to dismantle or modify the curing modules.

●

Ensure that the operating temperature of the substrate recommended by the manufacturer is not exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be used at an operating temperature above 125°C (257°F).

●

Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not available, printing must be supervised at all times. See note below.

NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when

exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the

substrate starts ignition (either flame or glow), were: Heat flux density 30 kW/m², copper calorimeter, K type thermocouple.

Mechanical hazard

The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions when working close to the printer.

●

Keep your clothing and all parts of your body away from the printer's moving parts.

●

Avoid wearing necklaces, bracelets, and other hanging objects.

●

If your hair is long, try to secure it so that it will not fall into the printer.

●

Take care that sleeves or gloves do not get caught in the printer's moving parts.

●

Avoid standing close to the fans, which could cause injury and could also affect print quality (by obstructing the air flow).

●

Do not touch gears or moving rolls during printing.

●

Do not operate the printer with covers bypassed.

Light radiation hazard

Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems. However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.

ENWW Safety precautions 5

Heavy substrate hazard

Special care must be taken to avoid personal injury when handling heavy substrates.

●

Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain and/or injury.

●

Consider using a forklift, pallet truck, or other handling equipment.

●

When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.

Ink handling

HP recommends that you wear gloves when handling ink system components.

Warnings and cautions

The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols.

WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury

or death.

CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or

damage to the printer.

Warning labels

Label Explanation

Printer label. To identify the printer’s power cord.

Curing label. To identify the curing power cord.

Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect power source before servicing.

CAUTION: Double pole. Neutral fusing.

Equipment to be connected to earthed mains outlet only. Refer servicing to qualified service personnel. Disconnect all power cords before servicing. No operator serviceable parts inside the printer.

Before starting, read and follow the operating and safety instructions. Ensure that the input voltage is within the printer's rated voltage range. The printer requires up to two dedicated lines.

This label is located on the e-box.

6 Chapter 1 Introduction ENWW

Label Explanation

Risk of burns. Do not touch the curing zone or the output platen of the printer: they could be hot.

This label is located on the front of the curing module.

Risk of trapped fingers. Do not touch moving gears.

These labels are located at the rear of the printer, one on the substrate input gear and one on the take-up reel gear (330 and 360 only).

Moving part. Keep away from the moving printhead carriage. When printing, the printhead carriage travels back and forth across the substrate.

This label is located on the rear of the scan axis window, behind the plastic.

You are recommended to wear gloves when handling the maintenance cartridge, the platen, or the ink collector.

This label is located on the maintenance cartridge.

Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect all power sources before servicing.

This label is located on the curing control PCA enclosure. For service personnel only.

Electric shock hazard. The printer has two input power cords. Power supplies operate at hazardous voltages. Disconnect all power cords before servicing.

This label is located internally (in the 360 only), close to the printzone heating-coils enclosure between fans. For service personnel only.

ENWW Safety precautions 7

Label Explanation

Hazardous moving parts. Rotating fan blades. Keep hands clear.

These labels are located internally, close to the print-zone heating fans between fans (360 only), one near the vacuum fan and one near the aerosol fan. For service personnel only.

Hazardous area. Heating modules operate at hazardous voltages.

Electric shock hazard. Equipment has two input power cords. Disconnect all power cords before servicing. Power supplies operate at hazardous voltages.

Double pole, neutral fusing.

Equipment to be connected to earthed mains outlet only.

This label is located in the scan and air-curtain heater control enclosure (360 only). For service personnel only.

NOTE: The final label position and its size on the printer may vary slightly, but should always be visible and

close to the potential risk area.

The printer’s main components

The above image is a QR code containing a link to a video; see Documentation on page 3.

The following views of the printer illustrate its main components.

8 Chapter 1 Introduction ENWW

Front view

1. Ink cartridge

2. Platen

3. Printhead

4. Printhead carriage

5. Front panel

6. Maintenance cartridge

7. Substrate pinch lever

8. Spindle lock lever

9. Take-up reel motor

10. Tension bar

11. Spindle

12. Take-up reel

13. Spindle stop

14. Loading table

15. Curing module

ENWW The printer’s main components 9

Rear view

1. Power switch and power socket

2. Sockets for communication cables and optional accessories

Take-up reel motor

1. Winding-direction switch

2. Manual winding buttons

3. Take-up reel lever

10 Chapter 1 Introduction ENWW

Loading accessory

The loading accessory helps you to load some substrate types that are difficult to load without it. See The

loading accessory (360 only) on page 58.

The front panel

Introduction to the front panel

The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when necessary.

There is an alternative home screen that you can see by sliding your finger across the screen to the left. It summarizes the status of the ink cartridges, the substrate, and the current print job.

The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.

Left and right fixed icons

●

Press

●

Press

to return to the home screen.

to view help about the current screen.

ENWW The front panel 11

●

Press

to go to the previous item.

●

Press

●

Press screen.

●

Press

Home screen dynamic icons

The following items are displayed only on the home screen.

●

At the top left of the screen is a message showing the printer status or the most important current alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You can press an alert to get help in solving the problem.

●

At the top right, press

●

Press

●

Press

to go to the next item.

to go back to the last-visited screen. This does not discard any changes made in the current

to cancel the current process.

to turn on or off the print-zone illumination light.

to view substrate status and perform substrate-handling operations.

to open the Substrate Library and access the extensive online library of substrate

presets.

●

Press

●

Press

●

Press

●

Press

●

Press

●

Press

If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To

change the time that elapses before sleep mode, press

mode wait time. You can set a time between 5 and 240 minutes; the default is 25 minutes.

to view information about the job that is currently printing.

to view ink-supply status and perform ink-cartridge and printhead operations.

to view network and Internet status and change related settings.

to view information about the printer.

for help.

to view and change printer settings in general.

, then Setup > Front panel options > Sleep

The printer wakes from sleep mode and switches on the front-panel display whenever there is some external interaction with it.

Information about specific uses of the front panel can be found throughout this guide.

12 Chapter 1 Introduction ENWW

Change the language of the front panel

Two methods are available to change the language that is used for the front-panel menus and messages.

●

If you can understand the current front panel language, go to the front panel and press

Setup > Front panel options > Language.

●

If you cannot understand the current front panel language, start with the printer turned off. Turn it on. As soon as the

icon appears, press it for a few seconds. When all icons have appeared on the front

, then

panel, press

Whichever method you used, the language selection menu should now appear on the front panel.

Press the name of your preferred language.

followed by . The front panel blinks briefly.

View or set the date and time

To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel

options > Date and time options.

Set altitude

If your printer is operating at more than 500 m (1640 ft) above sea level, go to the front panel and press

, then Setup > Select altitude, to tell the printer its operating altitude.

Set time before standby

When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print zone. To choose how long the heaters will stay on in this situation, go to the front

panel and press

select from 5 to 120 minutes.

The curing temperature during this standby period is set automatically by the printer.

then Substrate > Substrate handling options > Curing standby duration. You can

Change the sleep mode setting

If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it

ENWW The front panel 13

goes into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode

wait time. Enter in minutes the wait time that you want, then press OK.

Change the loudspeaker volume

To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front

panel options > Speaker volume, and select Off, Low, or High.

Turn audio alerts on or off

To turn the printer's audio alerts on or off, go to the front panel and press , then Setup > Front panel

options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.

Change the front panel display brightness

To change the brightness of the front-panel display, press , then Setup > Front panel options >

Display brightness, then select a value by moving the scroll bar. Press OK to save the value.

Change the units of measurement

To change the units of measurement that appear on the front panel, press , then Setup > Front panel

options > Unit selection, then English or Metric.

The units of measurement can also be changed in the Embedded Web Server. See

Server on page 21.

Restore factory settings

To restore the printer settings to their original values as set in the factory, go to the front panel and press

, then Setup > Resets > Restore factory settings. This option restores all of the printer settings except

the Gigabit Ethernet settings and substrate presets.

Check printer status

The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system.

Check the status of the ink cartridges

You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.

Access the Embedded Web

14 Chapter 1 Introduction ENWW

For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following information is shown.

●

Status

●

Estimated ink level

●

Capacity

●

Product name

●

Product number

●

Serial number

●

Expiration date

●

Warranty status

●

Manufacturer

●

Supported ink cartridges

These are the possible ink cartridge status messages that you can see on the front panel:

●

OK: The cartridge is working normally, with no known problems.

●

Missing: There is no cartridge present, or it is not correctly connected to the printer.

●

Low: The ink level is low.

●

Very low: The ink level is very low.

●

Empty: The cartridge is empty.

●

Reseat: You are recommended to remove the cartridge and then reinsert it.

●

Replace: You are recommended to replace the cartridge with a new cartridge.

●

Expired: The cartridge’s expiration date has passed.

●

Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible cartridges.

●

Non-HP: The cartridge is used, refilled, or counterfeit.

You can also view the status of the ink cartridges in the Embedded Web Server. See

Web Server on page 21.

ENWW The front panel 15

Access the Embedded

Check the status of a printhead

The printer automatically checks and services the printheads after each print. Follow these steps to get more information on your printheads.

On the front panel's home screen, press

330).

2. Select the printhead for which you want to see information.

3. The front panel shows the following information:

●

Status

●

Product name

●

Product number

(HP Latex 360) or the printhead icon (HP Latex 310 and

●

Serial number

●

Ink fired

●

Warranty status

●

Install date

These are the possible printhead status messages that you can see on the front panel:

●

OK: The printhead is working normally, with no known problems.

●

Missing: There is no printhead present, or it is not correctly installed in the printer.

●

Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections (see replace the printhead with a new printhead (see

●

Replace: The printhead is failing. Replace the printhead with a working printhead (see

printhead on page 129).

●

Replacement incomplete: The printhead replacement process has not completed successfully; restart the replacement process and let it finish completely.

●

Remove: The printhead is not a suitable type for use with your printer.

●

Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See the limited warranty document provided with your printer for details of the warranty implications.

Clean the electrical connections on a printhead on page 136). If that fails,

Replace a printhead on page 129).

Replace a

You can also use the Embedded Web Server to check the printhead status and the warranty status. See

Access the Embedded Web Server on page 21.

16 Chapter 1 Introduction ENWW

Check the file system

It is possible to check the integrity of the file system on the printer's hard disk, and automatically correct any errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing files on the hard disk.

To execute the file system check, go to the front panel and press

system check.

If the printer is aware of damage to the file system, for instance after a severe software problem, it may start a file system check automatically. This can take about ten minutes.

Printer alerts

The printer can communicate two types of alerts:

●

Errors: When the printer is unable to print.

●

Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive maintenance, or ink cartridge replacement.

●

Advice: When a firmware update is available or the downloaded firmware is ready to be installed.

Printer alerts appear in the front panel and in the Embedded Web Server.

●

Front-panel display: The front panel shows the alerts in the upper left part of the screen (notification bar).

, then Preventive maint. tasks > File

Only one alert is shown at a time. If you press the notification bar, all the current printer alerts are shown. The list of alerts can be folded back by pressing or sliding up the bottom row of the list.

Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed when entering the Printer application. Once dismissed, there won’t be any reminder later on about the

ENWW The front panel 17

same advice (in the case of firmware updates, a new notification appears when there a new firmware release becomes available).

●

Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be the most important.

An alert may require you to perform a maintenance operation; see

The following alerts require a service engineer:

●

Service Maintenance Kit 1

●

Service Maintenance Kit 2

●

Service Maintenance Kit 3

Printer states

The printer may be in any one of the following states; some of them require waiting.

●

Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.

●

Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1 to 6 min.

●

Ready for substrate

●

Ready for side A/B

●

Printing

●

Printing side A/B

Hardware maintenance on page 121.

●

Drying: This takes 1.5 to 5 min.

●

Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 min.

If jobs of the same print mode as the already-printed file are sent while the printer is Drying (if the cutter is not enabled) or Finishing, the printer goes to Preparing to print.

To save time between prints, concatenate jobs with the same print mode and turn the cutter off to skip the Drying and Finishing states. For better throughput, you are recommended to use nesting to print several jobs in the same workflow.

Even if the cutter is on or successive jobs use different print modes, it is better to print them all together without delays to minimize the time spent in Preparing to print.

Change margins

The printer margins determine the area between the edges of your image and the edges of the substrate. The 360 printer with ink collector is capable of printing with no side margins (full bleed).

The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width, it will be clipped.

The front panel offers additional settings for the top and bottom margins: see

on page 167. These settings apply only to single prints when the cutter is not in use. The top and bottom

margins are not applied during double-sided printing.

Table 11-6 Margins

To set the top margin at the front panel, press

top margin.

18 Chapter 1 Introduction ENWW

, then Substrate > Substrate handling options > Extra

To set the bottom margin at the front panel, press , then Substrate > Substrate handling options >

Extra bottom margin.

NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin

selected in the RIP.

NOTE: The side margins can be adjusted in the RIP.

Request the printer’s internal prints

The internal prints provide various kinds of information about your printer. Request these prints from the front panel, without using a computer.

Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on the front-panel display.

To print an internal print, press

you want.

The following internal prints are available:

●

Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is not guaranteed.

●

Service information: Provides information that service engineers require.

Check lifetime usage statistics

There are two ways of checking your printer's usage statistics.

NOTE: The accuracy of the usage statistics is not guaranteed.

●

From the Embedded Web Server, go to the Main tab and select History > Usage. See

Web Server on page 19.

●

From the front panel, press

usage report.

, then Setup > Internal prints, then select the type of internal print that

The Embedded

, then Setup > Internal prints > User information prints > Print

The Embedded Web Server

Introduction to the Embedded Web Server

The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot

ENWW The Embedded Web Server 19

problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems.

You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer. See

The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide access to online help and supplies reordering.

Access the Embedded Web Server on page 21.

Main tab

The Main tab provides information about the following items.

●

Setup tab

The Setup tab enables you to complete these tasks.

●

Substrate, ink, printhead and maintenance status

Temperature of the curing module

Substrate and ink usage and accounting

Specify printer settings such as units of measurement and refresh date

Specify network and security settings

Set the date and time

Update firmware

Align printheads

Upload substrate presets

Configure e-mail notifications

Support tab

The Support tab offers various kinds of help with your printer.

●

Browse helpful information from a variety of sources

●

Troubleshoot problems

20 Chapter 1 Introduction ENWW

●

Access HP Designjet links for technical support with your printer and accessories

●

Access service support pages that show current and historical data on the usage of your printer

Networking tab

The Networking tab enables you to change the printer’s networking configuration.

Customer Involvement Program tab

The Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and configure your participation.

Access the Embedded Web Server

Use the Embedded Web Server to view printer information remotely through an ordinary Web browser running on any computer.

The following browsers are known to be compatible with the Embedded Web Server:

●

Internet Explorer 7 and later for Windows

●

Safari 3 and later for Mac OS X

●

Mozilla Firefox 3.6 and later

●

Google Chrome 7 and later

To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing the

icon.

If you follow these instructions but fail to open the Embedded Web Server, see

Web Server on page 157.

Change the language of the Embedded Web Server

The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French, Italian, German, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you specified in your Web browser options. If you specify a language that it cannot support, it functions in English.

To change the language, change your Web browser's language setting. For example, in Chrome, Settings, Language (in the advanced settings view), make sure that the language you want is at the top of the list in the dialog box; or, in Internet Explorer version 8, go to the Tools menu and select Internet Options > Languages. Make sure that the language you want is at the top of the list in the dialog box.

To complete the change, close and reopen your Web browser.

Restrict access to the printer

Cannot access the Embedded

From the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set, this password must be given in order to perform the following printer functions.

●

Clear accounting information.

●

Update the printer’s firmware.

●

Change security settings.

●

View protected printer information.

ENWW The Embedded Web Server 21

●

Change Internet connection settings.

●

Change some networking settings.

●

Configure the Customer Involvement Program.

●

Run connectivity troubleshooting tests.

For more information, see the Embedded Web Server's online help.

If you forget the administrator password, you can delete the current password from the front panel: press

, then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.

Join the Customer Involvement Program

You can activate or deactivate the Customer Involvement Program from the Embedded Web Server or from the printer's front panel.

NOTE: From the front panel, press , then Setup > Customer Involvement Program.

The Customer Involvement Program is a statistical printer-usage tracking system. It may also be used to determine eligibility for certain usage-based reward programs, or to monitor the device in connection with optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements (availability varies by product, region, and country). See the Customer Involvement Program tab of the Embedded Web Server for details on the data collected and HP’s use of the data. Once the Customer Involvement Program is enabled, your printer will automatically send 'usage snapshots' to HP through the Internet approximately once a week, for as long as the Customer Involvement Program remains enabled. The snapshot files are collected on a repository server, then automatically processed to extract the relevant data, which are stored in a usage database. Sending the data does not interfere with the normal operation of your printer, and does not require attention of any kind. You can stop participating at any time, in which case data transmissions stop immediately.

The CIP configuration page of the Customer Involvement Program tab is where you can start, stop, or change your participation in the Customer Involvement Program. By default, only anonymous usage data are sent to HP, but you have the option to include the printer’s serial number. This may be necessary for certain programs or services, and may allow us to provide you with better product service and support. Once you have made any changes to the settings, click the Apply button to apply them.

22 Chapter 1 Introduction ENWW

If the Customer Involvement Program was enabled before clicking the Apply button, a connectivity test is automatically made to determine whether Customer Involvement Program data can be successfully delivered to HP.

If the test completes successfully, configuration is complete and you can proceed to any other Embedded Web Server page, or close the browser window. If the test fails, follow the instructions to try to identify and fix the problem.

The CIP status and test page of the Customer Involvement Program tab can be used to check the current status (enabled or not, anonymous data or not), and to run a connectivity test to check that Customer Involvement Program data can be successfully delivered to HP.

Check printer status

The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system.

Check the status of the ink system

1. Access the Embedded Web Server (see Access the Embedded Web Server on page 21).

2. Go to the Supplies page on the Main tab.

ENWW The Embedded Web Server 23

The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater, and the maintenance cartridge.

The traffic light shows whether maintenance is required.

For further information, click Click to view details.

Request email notification of specific error conditions

1. In the Embedded Web Server (see Access the Embedded Web Server on page 21), go to the Email Server

page on the Setup tab and ensure that the following fields are correctly filled in:

●

SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP]) that processes all email messages from the printer. If the mail server requires authentication, email notifications will not work.

●

Printer email address. Each email message that the printer sends must include a return address. This address does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it

2. Go to the Notification page, which is also on the Setup tab.

3. Click the New icon to request new notifications, or click the Edit icon to edit notifications that have

already been set up. Then specify the email addresses to which notifications are sent, and select the incidents that result in notification messages.

Get accounting information

There are various different ways of getting accounting information from your printer.

●

View printer usage statistics for a particular job, see

●

View printer usage statistics for the whole lifetime of the printer, see

on page 24.

●

Request accounting data by email. The printer sends data in XML at regular intervals to a specified email address; the data may be interpreted and summarized by a third-party application, or displayed as an Excel spreadsheet. See

●

Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such applications.

Request accounting data by email on page 25.

Check usage statistics for a job

You can use the Embedded Web Server to check usage statistics for a particular job: go to the Main tab and select History > Accounting.

NOTE: The accuracy of the usage statistics is not guaranteed.

Check lifetime usage statistics

Check usage statistics for a job on page 24.

Check lifetime usage statistics

There are two ways of checking your printer's usage statistics.

NOTE: The accuracy of the usage statistics is not guaranteed.

●

From the Embedded Web Server, go to the Main tab and select History > Usage.

●

From the front panel, press

usage report.

24 Chapter 1 Introduction ENWW

, then Setup > Internal prints > User information prints > Print

Request accounting data by email

1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in

order to send email messages.

2. Ensure that the outgoing email server is configured to enable relaying of email messages that the

printer will send.

3. Open your Web browser and connect to the printer’s Embedded Web Server.

4. Select the Setup tab.

5. From the Configuration menu in the left-hand column, select Date & Time.

6. Ensure that the printer's date and time have been set correctly.

7. From the Configuration menu, select Email server.

8. Enter the IP address of the outgoing mail server (SMTP).

9. Specify an email address for the printer. The latter does not need to be a valid email address, because

the printer will not receive messages; but it should have the form of an email address. It serves to identify the printer when it sends email messages.

10. From the Configuration menu, select Printer settings.

11. Set Send accounting files to Enabled.

12. Set Send accounting files to to the email address (or addresses) to which you want the accounting

information sent. This may be an address that you have created specifically to receive automatically generated messages from the printer.

13. Set Send accounting files every to the frequency with which you want the information sent, choosing a

specific number of days or prints.

14. You may want to set Exclude personal information from accounting email to On, so that the

accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.

When you have completed the above steps, the printer will send accounting data by email with the frequency that you specified. The data are provided in XML and can easily be interpreted by a third-party program. The data provided on each print job include when the job was submitted, when the job was printed, the printing time, the type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of ink used and various other attributes of the job. Accounting data are also provided on scan and copy jobs.

You can download an Excel template from HP's Web site ( will enable you to display the XML data more readably in the form of a spreadsheet.

Analysis of the accounting data will enable you to bill customers precisely and flexibly for the use of your printer. You can, for instance:

●

Bill each customer for the total amount of ink and paper used by that customer over a particular period.

http://www.hp.com/go/designjet/accounting/) that

●

Bill each customer separately per job.

●

Bill each customer separately for each project, broken down by job.

ENWW The Embedded Web Server 25

Connectivity and software instructions

Connection method

Your printer can be connected in the following way.

Connection type Speed Maximum cable length Other factors

Gigabit Ethernet Fast; varies according to

NOTE: The speed of any network connection depends on all the components that are used in the network,

which can include network interface cards, hubs, routers, switches, and cables. If any one of these components cannot operate at high speed, you will have a low-speed connection. To get the expected performance from your printer, you should use equipment that supports 1000TX Full Gigabit. The speed of your network connection can also be affected by the total amount of traffic from other devices on the network.

network traffic

Connect the printer to your network

The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. If necessary, see

Once the printer has a working network configuration, you can check its network address from the front

panel: press

Network configuration

For more details about the current network configuration, go to the front panel and press , then

Advanced network configuration on page 27.

Long (100 m=328 ft) Requires extra equipment

(switches)

Using IPv6

Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is possible,

though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server.

TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done

from the front panel: press

configuration. If you do not print out the full network configuration, consider making a note of the printer's IP address and network name.

If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their

factory values from the front panel: press

Restore factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged.

Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers.

In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary:

, then Internal prints > Service information prints > Print connectivity

, then Connectivity > Network connectivity > Advanced >

26 Chapter 1 Introduction ENWW

1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).

2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.

3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using

DHCPv6. It will also do so if the routers instruct it to do so.

The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will be appropriate.

The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using this address, it is not recommended.

It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4 in the printer, and therefore it is not possible to configure the printer as IPv6-only.

NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4

address.

TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more

easily) from the Embedded Web Server.

TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.

Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document

discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name resolution algorithm in Windows, the document goes through various network environments and studies how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6, SLAAC and the impact to DNS, and makes some recommendations.

Connect the printer to the Internet

To connect to the Internet, go to the front panel and press , then Connectivity > Connectivity wizard.

The connectivity wizard also checks that the printer’s firmware is up to date. Normally you need to run the wizard only once, when first setting up the printer.

An Internet connection is needed for various printer functions described in this guide, such as the Embedded Web Server.

RIP software installation

Install the RIP software by following the instructions provided with the software.

Advanced network configuration

You will probably not need to read this section, but the information is provided as it may be useful in some cases.

The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required.

The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the printer's front panel, or through other configuration tools once network communication is established.

ENWW Advanced network configuration 27

The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For security, it includes features to control IP traffic to and from the printer.

Verify correct operation

1. Print an IO Configuration page to check for status messages.

2. In the upper section of the IO Configuration page, look for the status message I/O Card Ready.

3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.

If a message other than I/O Card Ready appears, try the following:

a. Turn the printer off and then on again to re-initialize the print server.

b. Check that the status indicator lights (LEDs) are providing proper status.

NOTE: See Troubleshooting on page 28 for link configuration and troubleshooting information.

See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot other messages.

Preconfigure network settings if required

If your network requires that you configure network settings before you add the printer to your network systems, you can do so now.

However, in most cases, you can skip this section. Instead, you can proceed directly to the next section to install the printer on your network computer systems. The network installation software will allow you to configure basic network settings and add the printer to your system configuration.

Tools for preconfiguration

The following tools can be used to preconfigure your network settings.

●

The front panel

●

The Embedded Web Server

●

You can use an advanced configuration method, such as BootP, DHCP, Telnet, or the arp and ping commands. For instructions, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again.

Troubleshooting

IO Configuration page

The IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especially if network communications are not available. For a description of messages that may appear on the IO Configuration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

LEDs

The printer has status lights (LEDs) that indicate the link status and network activity.

28 Chapter 1 Introduction ENWW

●

When the green light is on, the printer has successfully linked to the network.

●

When the yellow light is blinking, there is network transmission activity.

Link troubleshooting

If the printer does not successfully connect to the network:

●

Both LEDs will be off.

●

LAN Error - Loss of Carrier will be indicated on the IO Configuration page.

If a link failure is indicated, try the following:

●

Check cable connections.

●

Print an IO Configuration page and check link settings.

Item Description

Port Config If the printer is properly linked, this item has one of the following values:

●

10BASE-T HALF: 10 Mbps, half-duplex

●

10BASE-T FULL: 10 Mbps, full-duplex

●

100TX-HALF: 100 Mbps, half-duplex

●

If the printer is not properly linked, one of the following messages will appear:

●

Auto Negotiation Indicates whether auto-negotiation for link configuration is on or off.

●

Reset network parameters

Network parameters (for example, the IP address) can be reset to factory default values by a cold reset: turning the printer off and on again. After a cold reset, print an IO Configuration page to confirm that factoryreset values have been assigned.

CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved over a cold reset to factory default

values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved.

100TX-FULL: 100 Mbps, full-duplex

1000TX FULL

UNKNOWN: The printer is in an initialization state.

DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure

the link settings, or restart the printer.

ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode.

OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation.

ENWW Advanced network configuration 29

Menu items

Menu item Sub-menu item Sub-menu item Values and Description

TCP/IP Host Name An alphanumeric string, up to 32 characters, used to

identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address.

IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be

configured on the HP Jetdirect print server.

Bootp: Use BootP (Bootstrap Protocol) for automatic

configuration from a BootP server.

DHCP (default): Use DHCP (Dynamic Host Configuration

Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.

Auto IP: Use automatic link-local IPv4 addressing. An

address in the form 169.254.x.x is assigned automatically.

Manual: Use the Manual Settings menu to configure TCP/

IPv4 parameters.

DHCP Release This menu appears if Config Method was set to DHCP and

a DHCP lease for the print server exists.

No (default): The current DHCP lease is saved.

Yes: The current DHCP lease and the leased IP address

are released.

DHCP Renew This menu appears if Config Method was set to DHCP and

a DHCP lease for the print server exists.

No (default): The print server does not request to renew

the DHCP lease.

Yes: The print server requests to renew the current DHCP

lease.

Manual Settings (Available only if Config Method is set to Manual)

Configure parameters directly from the printer’s front panel:

IP Address: The unique IP address of the printer (n.n.n.n).

Subnet Mask: The subnet mask for the printer (n.n.n.n).

Syslog Server: The IP address of the syslog server

(n.n.n.n) used to receive and log syslog messages.

Default Gateway: The IP address (n.n.n.n) of the gateway

or router used for communications with other networks.

Idle Timeout: The time period, in seconds, after which an

idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout).

30 Chapter 1 Introduction ENWW

Menu item Sub-menu item Sub-menu item Values and Description

Default IP Specify the IP address to default to when the print server

is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP).

Auto IP: A link-local IP address 169.254.x.x is set.

Legacy: The address 192.0.0.192 is set, consistent with

older HP Jetdirect devices.

Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.

NOTE: This item appears only if Manual configuration is

a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server.

Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain

Name System (DNS) Server.

NOTE: This item will appear only if Manual

configuration is a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server.

IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the

print server.

Off: IPv6 is disabled.

On (default): IPv6 is enabled.

Address Use this item to manually configure an IPv6 address.

Manual Settings: Use the Manual Settings menu to enable

and manually configure a TCP/ IPv6 address.

Enable: Select this item and choose On to enable manual

configuration, or Off to disable manual configuration.

Address: Use this item to type a 32 hexadecimal digit IPv6

node address that uses the colon hexadecimal syntax.

DHCPV6 Policy Router Specified: The stateful auto-configuration method

Primary DNS Use this item to specify an IPv6 address for a primary DNS

to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.

Router Unavailable: If a router is not available, the print

server should attempt to obtain its stateful configuration from a DHCPv6 server.

Always: Whether or not a router is available, the print

server always attempts to obtain its stateful configuration from a DHCPv6 server.

server that the print server should use.

NOTE: This item will appear only if Manual

configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.

ENWW Advanced network configuration 31

Menu item Sub-menu item Sub-menu item Values and Description

Secondary DNS Use this item to specify an IPv6 address for a secondary

DNS server that the print server should use.

NOTE: This item will appear only if Manual

configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.

Proxy Server Specifies the proxy server to be used by embedded

applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients.

To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.

For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address.

Proxy Port Type the port number used by the proxy server for client

support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.

Information Print Sec Page Yes: Prints a page that contains the current security

Security Secure Web For configuration management, specify whether the

settings on the HP Jetdirect print server.

No (default): A security settings page is not printed.

embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.

HTTPS Required: For secure, encrypted communications,

only HTTPS access is accepted. The print server will appear as a secure site.

HTTP/HTTPS optional: Access using either HTTP or HTTPS

is permitted.

NOTE: The factory default setting depends on the print

server model.

32 Chapter 1 Introduction ENWW

Menu item Sub-menu item Sub-menu item Values and Description

Reset Security Specify whether the current security settings on the print

server will be saved or reset to factory defaults.

No (default): The current security settings are

maintained.

Yes: Security settings are reset to factory defaults.

Link Speed The link speed and communication mode of the print

server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings:

CAUTION: If you change the link setting, network

communications with the print server and network device might be lost.

Auto (default): The print server uses auto-negotiation to

configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.)

10T Half: 10 Mbps, half-duplex operation.

10T Full: 10 Mbps, Full-duplex operation.

Embedded services

Key networking services embedded in the printer are listed below. For the latest features and services, visit

http://www.hp.com/go/jetdirect.

●

Configuration and Management

◦

BootP/DHCP (IPv4 only)

◦

DHCPv6

◦

TFTP (IPv4 only)

◦

Web Proxy (Automatic/Manual cURL)

◦

LLMNR

◦

Telnet (IPv4 only)

100TX Half: 100 Mbps, half-duplex operation.

100TX Full: 100 Mbps, full-duplex operation.

100TX Auto: Limits auto-negotiation to a maximum link

speed of 100 Mbps.

1000TX Full: 1000 Mbps, full-duplex operation.

◦

SNMP (v1, v2c, v3) agents

◦

Bonjour (for Mac OS X)

◦

FTP (File Transfer Protocol)

ENWW Advanced network configuration 33

◦

Embedded Web Server, HTTP (TCP port 80)

◦

Embedded Web Server, HTTPS (TCP port 443)

●

Printing

◦

Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102)

●

Security

◦

SNMP v3

◦

SSL/TLS

◦

Firewall

Turn the printer on and off

To turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power button beside the front panel.

You can leave the printer on without wasting energy. Leaving it on improves response time. When the printer has not been used for a certain period of time, it saves power by going into sleep mode. Pressing the power button returns it to active mode, and it can resume printing immediately.

To tun off the printer, the normal and recommended method is to press the power button.

When you turn off the printer this way, the printheads are automatically stored with the maintenance cartridge, which prevents them from drying out.

However, if you plan to leave the printer turned off for a long period of time, you are recommended to turn it off using the power button, and then also turn off the power switch at the rear.

To turn it back on later, use the power switch at the rear. If the printer does not start automatically, press the power button.

34 Chapter 1 Introduction ENWW

When the printer is turned on, it takes 2–3 minutes to initialize itself.

Restart the printer

In some circumstances you may be advised to restart the printer.

1. Turn off the printer by pressing the power button and then turning off the power switch at the rear of

the printer.

2. Wait for at least 10 seconds.

3. Turn on the power switch at the rear of the printer.

4. If the front panel does not activate, press the power button.

ENWW Restart the printer 35

2 Useful links

Product documentation: http://www.hp.com/go/latex300/manuals/

User training (quick guide) is already installed in your computer. To reinstall:

latex300/quickguide/

Videos about how to use the printer:

HPSupportAdvanced

Information about software RIPs, applications, solutions, inks, and substrates:

latex300/solutions/

Substrate presets:

HP Support:

Embedded Web Server: Use the printer’s IP address (see

Registration and communication with HP:

http://www.hp.com/go/mediasolutionslocator (see HP Media Locator on page 89)

http://www.hp.com/go/latex300/support/

When you need help

In most countries, support is provided by HP support partners (usually the company that sold you the printer). If this is not the case in your country, contact HP Support on the Web as shown above.

Help is also available to you by telephone. What to do before you call:

●

Review the troubleshooting suggestions in this guide.

http://www.hp.com/go/

http:/www.hp.com/supportvideos/ or http://www.youtube.com/

http://www.hp.com/go/

Access the Embedded Web Server on page 21)

http://www.hp.com/communities/HPLatex/.

●

Review your RIP's documentation, if relevant.

●

Please have the following information available:

◦

The printer you are using: the product number, the serial number and the service ID

NOTE: This information is available from the front panel: press . You may also find it on a

label at the rear of the printer.

◦

If there is an error code on the front panel, note it down; see

◦

The RIP you are using, and its version number

◦

If you have a print-quality problem: the substrate reference, and the name and origin of the substrate preset used to print on it.

◦

The service information report (see

36 Chapter 2 Useful links ENWW

Service information on page 37)

Front-panel error codes on page 160

Telephone number

Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/

country/us/en/wwcontact_us.html.

Customer Self Repair

HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.

Convenient, easy to use

●

An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.

●

Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP.

●

Available for most HP products currently under warranty or contract.

●

Available in most countries.

For more information about Customer Self Repair, see

Service information

The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list:

●

In the Embedded Web Server (see and then Service support > Printer information. You are recommended to request the whole list (select All pages).

●

From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is

http://123.123.123.123, enter:

http://123.123.123.123/hp/device/webAccess/allServicePlot.htm

If you need to send the list by email, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by email.

http://www.hp.com/go/selfrepair/.

Access the Embedded Web Server on page 21), select the Support tab

ENWW When you need help 37

3 Handle the substrate and troubleshoot

substrate issues

●

Overview

●

Porous substrates

●

Load a roll onto the spindle

●

Load a roll into the printer

●

The ink collector (360 only)

●

The loading accessory (360 only)

●

Assisted manual load

●

The edge holders

●

Load a cut sheet into the printer

●

Unload a roll from the printer

●

The take-up reel

●

Double-sided printing (360 only)

●

View information about the substrate

●

Change substrate width and right edge position

●

Substrate length tracking

●

Cut substrate (360 only)

●

Bypass job start safety

●

Store the substrate

●

The substrate cannot be loaded successfully

●

The substrate is mispositioned

●

The substrate has jammed

●

The substrate is deformed or wrinkled

●

The substrate has shrunk or expanded

●

The substrate has bow deformation

●

The automatic cutter does not work (360 only)

38 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

●

Take-up reel substrate jam

●

Take-up reel does not wind

ENWW 39

Overview

You can print on a wide variety of printing materials, all of which are referred to in this guide as substrates.

Substrate tips

Choosing the correct substrate for your needs is an essential step in ensuring good print quality.

Here are some tips about substrate usage.

●

To print on textile substrates, in most cases you should use the ink collector. See

only) on page 53.

●

Using the take-up reel with some substrates, such as textiles, may give the printer better control of the substrate and is likely to improve print quality. See

●

Allow all substrates to adapt to room conditions, out of the packaging, for 24 hours before using them for printing.

●

Handle film and photo substrates by the edges, or wear cotton gloves. Skin oils can be transferred to the substrate, leaving fingerprint marks.

●

Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. To make sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll to the core just before removing the roll from the printer. You can keep the roll taped during storage. If the roll starts to unwind, it can become difficult to handle.

NOTE: The use of tape to stick the leading edge of the roll to the core is especially important for heavy

substrates, because the inherent stiffness of the substrate can cause it to loosen and unwind from the core.

●

Print quality could be impaired if you use a substrate that is unsuitable for your image.

●

Make sure that the appropriate print-quality setting is selected in the RIP.

●

Whenever you load a roll, the front panel prompts you to specify the substrate type that you are loading. For good print quality, it is essential to specify this correctly. Check that the substrate name is the same in the front panel and in the RIP.

The take-up reel on page 67.

The ink collector (360

If the names are not the same, press

substrate; or change the substrate in the RIP.

●

Do not pull the printed substrate while the printer is printing: this can cause severe print-quality defects.

40 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

on the front panel, then Substrate > Change loaded

●

When printing a series of jobs, do not let the printed substrate obstruct the output path: this can cause severe print-quality defects.

●

For more substrate tips, see

on page 61.

CAUTION: Removing the substrate from the printer manually without using the front panel could damage

the printer. Do this only when necessary to clear a substrate jam.

Supported substrate categories

Substrate category Substrate types Generic substrate names

Self-Adhesive Vinyl Cast self-adhesive vinyl

Textile Polyester textile and fabric

Load a roll into the printer on page 50 and Assisted manual load

Generic Self-Adhesive Vinyl

Calendered self-adhesive vinyl

Perforated self-adhesive vinyl

Transparent self-adhesive vinyl

Reflective self-adhesive vinyl

Textile banner

Backdrops

Textile mesh with liner

Frontlit textile, with liner if porous

Generic Self-Adhesive Vinyl High Ink

Generic Textile

Generic Canvas & Coated Textiles

Backlit textile, with liner if porous

Canvas

Flag and voile with liner

Cotton textile

Self-adhesive textile

ENWW Overview 41

Substrate category Substrate types Generic substrate names

PVC Banner Frontlit banner

Backlit banner

Scrim banner

Scrimless banner

Mesh banner with liner

Blockout banner

Truck curtain banner or tarpaulin

PP and PE Film and Banner Polypropylene (PP) film

Synthetic paper (such as Yupo)

Tyvek

Coated PE/HDPE (polyethylene) banner

PET Film Polyester (PET) backlit film

Polyester (PET) frontlit film

Polyester (PET) grey-back film

Paper Coated paper

Uncoated paper

Generic PVC Banner

Generic Backlit PVC Banner

Generic PP & PE Synthetics

Generic Polyester Film

Generic Backlit Polyester Film

Generic Paper

Generic Coated Paper

Supported HP substrates

Category Substrate Color

Self-Adhesive Vinyl

HP Air Release Adhesive Gloss Cast Vinyl

Without liner: 50 microns (2 mil) • 100 g/m² • 45.7 m (150 ft)

With liner: 241 microns (9.5 mil) • 260 g/m² • 45.7 m (150 ft)

HP Permanent Gloss Adhesive Vinyl

Without liner: 88 microns (3.5 mil) • 145 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

With liner: 238 microns (9.4 mil) • 270 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

HP Permanent Matte Adhesive Vinyl

Without liner: 88 microns (3.5 mil) • 145 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

Photo paper

Photorealistic paper

Blue-back paper

Self-adhesive paper

Generic Backlit Paper

Applications

calib.

Yes Vehicle wraps,

car/bus/track fleets, signs

Yes

With liner: 238 microns (9.4 mil) • 270 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

HP One-View Perforated Adhesive Window Vinyl

Without liner: 165 microns (6.5 mil) • 155 g/m² • 50 m (164 ft)

With liner: 406 microns (16 mil) • 288 g/m² • 50 m (164 ft)

42 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Category Substrate Color

calib.

Applications

Textile

PVC Banner HP Durable Frontlit Scrim Banner

PP and PE Film and Banners

New HP Light Textile Display Banner

See http://www.globalbmg.com/hp/

HP Heavy Textile Banner

See http://www.globalbmg.com/hp/

HP Satin Canvas

419 microns (16.5 mil) • 370 g/m² • 14.9 m (49 ft)

New HP Premium Satin Canvas

463 microns (18.2 mil) • 381 g/m² • 22.9 m (75 ft)

New HP Everyday Satin Canvas

444 microns (17.5 mil) • 340 g/m² • 22.9 m (75 ft)

New HP PVC-free Durable Suede Wall Paper

See

http://www.globalbmg.com/hp/

449 microns (17.7 mil) • 535 g/m² • 35 m (115 ft)

New HP HDPE Reinforced Banner

203 microns (8 mil) • 170 g/m² • 45.7 m (150 ft)

HP Double-sided HDPE Reinforced Banner

No Indoor flags, wall

murals, interior decoration, fine arts

Yes

Yes Banners, POP, flags,

track covers, wall murals

Yes Banners, POP, flags,

track covers, wall murals, large photographs, floor covering

PET Film

http://www.globalbmg.com/hp/

See

New HP Everyday Matte Polypropylene, 3 in core

203 microns (8 mil) • 120 g/m² • 61 m (200 ft)

New HP Everyday Adhesive Matte Polypropylene, 3 in core

Without liner: 180 microns (7.1 mil) • 120 g/m² • 30.5 m (100 ft)

With liner: 215 microns (8.5 mil) • 168 g/m² • 30.5 m (100 ft)

HP DuPont Tyvek Banner

New HP Backlit Polyester Film

220 microns (8.7 mil) • 285 g/m² • 30.5 m (100 ft)

Yes

No Bus shelters, airport

ads, POP, street ads

ENWW Overview 43

Category Substrate Color

calib.

Applications

Paper HP PVC-Free Wall Paper *

177 microns (7 mil) • 175 g/m² • 30.5 m (100 ft)

HP White Satin Poster Paper

165 microns (6.5 mil) • 136 g/m² • 61 m (200 ft)

HP Photo-realistic Poster Paper

205 microns (8.1 mil) • 205 g/m² • 61 m (200 ft)

HP Blue Back Billboard Paper

165 microns (6.5 mil) • 123 g/m² • 80 m (262 ft)

New HP Universal Coated Paper, 3 in core

124 microns (4.9 mil) • 90 g/m² • 61 m (200 ft)

New HP Coated Paper, 3 in core

114 microns (4.5 mil) • 90 g/m² • 61 m (200 ft)

New HP Universal Heavyweight Coated Paper, 3 in core

165 microns (6.5 mil) • 125 g/m² • 61 m (200 ft)

New HP Heavyweight Coated Paper, 3 in core

167 microns (6.6 mil) • 130 g/m² • 61 m (200 ft)

Yes POP indoor and

outdoor, windows, bus shelters, billboards, wall decorations

Yes

New HP Super Heavyweight Plus Matte Paper, 3 in core

259 microns (10.2 mil) • 210 g/m² • 61 m (200 ft)

New HP Professional Gloss Photo Paper

http://www.globalbmg.com/hp/

See

New HP Professional Satin Photo

See

http://www.globalbmg.com/hp/

New HP Everyday Satin Photo Paper

See

http://www.globalbmg.com/hp/

●

For third-party substrate solutions with ColorPRO technology, please visit

Yes

http://ColorPROtechnology.com/.

●

HP PVC-free Wall Paper imprimé avec les encres HP Latex est classé A+ selon l’arrêté du 19 avril 2011 « Émissions dans l'air intérieur », qui définit des seuils sur l’émission de polluants volatils posant des problèmes en cas d’inhalation – sur une échelle de A+ (émission très basses) à C (émission élevée).

●

HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur, which provides a statement of the level of emission of volatile substances in indoor air posing health risks if inhaled—on a scale from A+ (very low emission) to C (high emission).

* HP PVC-Free Wall Paper printed with HP Latex Inks is GREENGUARD Children & Schools Certified. See

http://www.greenguard.org/.

* HP PVC-Free Wall Paper printed with HP Latex Inks meets AgBB criteria for health-related evaluation of VOC emissions of indoor building products. See

http://www.umweltbundesamt.de/produkte-e/bauprodukte/

agbb.htm.

44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

HP large-format substrate take-back program availability varies. Some recyclable HP substrates can be

recycled through commonly available recycling programs. Recycling programs may not exist in your area.

http://www.hp.com/recycle/ for details.

See

Porous substrates

Porous substrates may be used with the 360 printer and the ink collector, with which you must use the takeup reel.

The 310 and 330 printers are not designed to be used with porous substrates, and could be damaged by them, requiring a service repair not covered by your warranty.

To check the porosity of your substrate, proceed as follows.

1. If the printer has any substrate loaded, unload it.

2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.

3. Stick it to the platen as shown.

4. Load the substrate that you want to check.

5. Open your RIP software.

6. Download the test file from inside the printer: http://printerIP/hp/device/webAccess/images/

Ink_trespassing_check.pdf, where printerIP is the IP address of your printer.

7. Print the test file using the number of passes and substrate preset that you intend to use in future with

this substrate (or a similar profile in terms of ink limit).

8. Unload the substrate.

9. Remove the strip of self-adhesive vinyl from the platen.

10. Look at the self-adhesive vinyl you have taken from the platen.

ENWW Porous substrates 45

●

If the strip is completely white (has no ink on it), the tested substrate is non-porous and can be used for printing as described in this guide.

●

If there some ink on the strip, the tested substrate is porous and should not be used with the 310 or 330 printers. It may be used with the 360 printer and the ink collector.

11. Clean the platen: see

Clean the platen on page 146.

Load a roll onto the spindle

TIP: As an alternative to the description here, you can see an animation of this procedure in the front panel:

press

1. Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer

2. Lift the spindle lock lever to disengage the spindle.

, then Substrate > Substrate load > Learn how to load spindle.

from moving.

3. Remove the spindle from the printer.

CAUTION: Do not insert your fingers into the spindle supports.

The spindle has a stop at each end to keep the roll in position. Remove the blue stop at the left end to mount a new roll (the stop at the other end of a 76 mm (3 in) diameter spindle can also be removed, if you wish). The stop slides along the spindle to hold rolls of different widths.

46 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4. Unlock the blue stop.

5. Remove the stop from the left end of the spindle.

6. Place the roll onto the loading table.

7. Slide the spindle into the roll.

ENWW Load a roll onto the spindle 47

8. The right stop of the 76 mm (3 in) diameter spindle has two positions: one for rolls of the printer's

maximum width, and another for narrower rolls. Remember to use the second position for narrower rolls, which improves the curing process and allows higher printing speeds.

NOTE: The 76 mm (3 in) diameter spindle is supplied with the 360 printer and is available as an

accessory for the 330 printer.

NOTE: The 51 mm (2 in) diameter spindle supplied with the 310 and 330 printers has only one position

for the right stop. There are blue lines on the loading table corresponding to two positions, but when using this spindle you can use only the outer position.

9. Put the blue stop on to the upper end of the spindle, and push it towards the end of the roll.

48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

10. Lock the blue stop when it is in contact with the substrate.

11. Insert the spindle carefully into the printer.

WARNING! Avoid trapping your fingers between the spindle and the spindle supports.

Risk of trapped fingers

For more safety information, please see

Safety precautions on page 3

CAUTION: Ensure that the sliders in the loading table are under the left hub, otherwise the spindle will

not enter correctly into the left spindle support, and could fall on the floor.

If you regularly use different substrates, you can change rolls more quickly if you pre-load rolls of different substrates on different spindles. Extra spindles are available for purchase.

ENWW Load a roll onto the spindle 49

Load a roll into the printer

To start this procedure, you need to have a roll loaded on the spindle. See Load a roll onto the spindle

on page 46.

The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of

10 inches (254 mm), go to the front panel and press

Enable narrow substrate. With this option, print quality is not guaranteed.

TIP: To load a roll of textile substrate, see The loading accessory (360 only) on page 58; and remember to

use the ink collector if the substrate is porous (which textiles usually are).

TIP: When loading very thin or very thick substrates, or substrates with a tendency to curl, you should

follow the manual loading procedure to reduce the risk of substrate jams and printhead crashes; see

manual load on page 61.

At the printer's front panel, press

, then Load.

, then Substrate > Substrate handling options >

Assisted

Alternatively, press , then Substrate load > Load roll.

2. The load configuration screen appears.

50 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

●

Skew acceptance: The available values are between 1 and 5, default 3. The printer warns you if the skew is over the limit you have set, but you can still choose to continue loading.

●

Length tracking: If you check the box and give the length of your roll, the printer reduces the spare paper when printing and tells you the remaining length. See

Substrate length tracking

on page 78.

●

Double-sided: May be Off, Side A, or Side B. See

●

Print zone: Choose Platen or Ink collector. See

●

Use loading accessory. See

●

Assisted manual load. See

●

Use edge holders. See

The loading accessory (360 only) on page 58.

Assisted manual load on page 61.

The edge holders on page 63.

Double-sided printing (360 only) on page 75.

The ink collector (360 only) on page 53.

When you have made your choices, instructions are displayed.

3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the

substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so.

WARNING! Take care not to insert your fingers inside the printer's substrate path.

The printer beeps when it detects and accepts the leading edge of the substrate.

ENWW Load a roll into the printer 51

4. Select the category and name of the substrate you are loading.

You can also search by favorites, or you can select None of these, I will choose it later: by accessing the substrate library after completing the loading procedure. See

Substrate presets on page 87.

NOTE: You should select the same substrate name that you are using in your RIP software.

5. The printer checks the substrate in various ways and may ask you to correct problems with skew or

tension.

6. Wait until the substrate emerges from the printer, as shown below.

WARNING! Take care not to touch the curing zone or the platen, which may be hot.

Risk of burns

For more safety information, please see

Safety precautions on page 3

NOTE: If you have an unexpected problem at any stage of the substrate loading procedure, see The substrate cannot be loaded successfully on page 79.

7. If you are loading transparent substrate without opaque borders, you are asked to enter the width of

the substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the front of the curing module).

8. If you have chosen double-sided printing and side B—see

Double-sided printing (360 only) on page 75

—the printer will look for the black reference line at this point. If it fails to find the line, it will ask a few questions.

52 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

9. The printer calibrates the substrate advance (360 only).

10. The printer indicates that it is ready for printing.

Take care not to cover the top fans.

For instructions on how to use the take-up reel, see The take-up reel on page 67.

The ink collector (360 only)

The ink collector should be used instead of the platen in the following cases:

●

Whenever you intend to print on a porous substrate. See

●

Whenever you intend to print to the edges of the substrate without leaving any margin (full bleed printing).

The platen and the ink collector both come in two parts (left and right). To install the ink collector, first unlock and remove the two parts of the platen. Then install the two parts of the ink collector in their place.

The ink collector comes with blue consumable parts that should be attached to the ink collector. They can be attached before or after installing the ink collector in the printer; but before loading any substrate. To attach these parts, put them vertically into the ink collector and press until the two snaps on each part have clicked into place.

Porous substrates on page 45.

ENWW The ink collector (360 only) 53

TIP: You are recommended to use the take-up reel with the ink collector. See The take-up reel

on page 67.

WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.

Moving part Fragile Wear gloves

Install the ink collector

1. The platen and the ink collector both come in two parts (left and right). Unlock the platen using the two

blue locks, located at the left and right of the printer.

For more safety information, please see

Safety precautions on page 3

54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

2. Remove both parts of the platen in the same way.

3. Place the two parts of the ink collector into the printer.

4. Ensure that the locks are locked and that there is no obstruction in the printing path.

5. Install the output platen protectors before loading substrate.

ENWW The ink collector (360 only) 55

a. Insert an output platen protector on one side of the output platen.

b. Open the window.

c. Insert the tabs between the plastic piece and the metal.

d. Make sure the platen protector is well positioned and straight.

56 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

e. Do the same on the other side.

Follow the same method to re-install the platen when required.

Replace the blue ink collector consumables

The length of substrate that you can print with the same ink collector consumables depends on the porosity of the substrate and the quantity of ink used on the print. If you see that the substrate is dirty when printing, stop printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to malfunction.

1. You are recommended to wear the gloves that are included in the kit.

2. Press both snaps with your thumbs and lift the ink collector consumables vertically out of the printer.

3. Dispose of the dirty ink collector consumables.

4. Ensure that the ink collector is clean. If not, clean it with a damp cloth.

5. Place the new ink collector consumables into the printer vertically, starting on the right. You will hear a

click when the snaps have been inserted.

ENWW The ink collector (360 only) 57

The loading accessory (360 only)

The loading accessory is designed to help in loading banner/textile/mesh substrates. It is recommended when loading such substrates, but not obligatory.

NOTE: The edge holders can be used whether or not you decide not to use the loading accessory.

1. Before loading the substrate, check the Use loading accessory box in the Load Configuration screen on

the front panel.

IMPORTANT: Also check the Assisted manual load box, to prevent crashes between the carriage and

the load accessory. See

Assisted manual load on page 61.

2. Lay the textile loading accessory on the loading table and flip forward enough of the white flaps to

cover the width of the substrate.

3. Pull some of the substrate from the roll and put the leading edge on the loading accessory.

58 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4. Flip the white flaps back to cover the leading edge of the substrate. The black patches are magnetic and

grip the substrate.

5. Lift the loading accessory and the leading edge of the substrate together.

6. Load the substrate manually, see Assisted manual load on page 61.

7. The loading accessory passes through the printer's substrate path with the substrate.

WARNING! Take care not to touch the curing zone or the platen, which may be hot.

Risk of burns

For more safety information, please see

Safety precautions on page 3

ENWW The loading accessory (360 only) 59

8. Select the category and name of the substrate you are loading.

NOTE: You should select the same substrate name that you are using in your RIP software.

TIP: When loading very thin substrates, always select the substrate type as Banner to minimize the

vacuum pressure applied while loading; when loading very thick substrates, always select the substrate type as HP Photo-realistic Poster Paper (in the Paper category) to maximize the vacuum pressure. After loading and before printing, go to the front panel and change to the correct type for the substrate

you are loading: press

, then Substrate > Change loaded substrate.

9. After passing through the printer, the loading accessory can be removed by hand.

10. The printer checks the substrate in various ways and may ask you to correct problems with skew or

tension.

NOTE: You can specify the maximum permitted amount of skew at the front panel: press , then

Substrate > Substrate handling options > Max skew setting. You can also do this on the Load

Configuration screen.

60 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

11. If you are loading transparent substrate without opaque borders, you are asked to enter the width of

the substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the front of the curing module).

12. If you have chosen double-sided printing and side B, the front panel may ask a question if the reference

line is not found. See

13. The printer calibrates the substrate advance (360 only).

NOTE: You are recommended to use the take-up reel; however, it is not obligatory.

Double-sided printing (360 only) on page 75.

Assisted manual load

The assisted manual load procedure should be used in the following cases:

●

The substrate is unusually thin or unusually thick.

●

The substrate has ragged edges.

●

The substrate tends to curl at the edges.

●

The printing side of the substrate faces outwards.

●

You intend to use the loading accessory.

In other cases, you are recommended to use the normal loading procedure. See

on page 50.

To start the assisted manual load procedure, you need to have a roll loaded on the spindle. See

onto the spindle on page 46.

The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of

10 inches (254 mm), go to the front panel and press

Enable narrow substrate. With this option, print quality is not guaranteed.

1. Start the substrate loading procedure as usual (see

sure to check the Assisted manual load box in the load configuration screen.

, then Substrate > Substrate handling options >

Load a roll into the printer on page 50), and make

Load a roll into the printer

Load a roll

You can alternatively begin at step 2, in which case the load configuration screen will appear with this checkbox checked after you lift the pinch lever. Press Continue before taking the next step.

ENWW Assisted manual load 61

2. Lift the substrate pinch lever as far up as it will go.

3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the

substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so.

4. Continue to feed the substrate until it reaches the printing platen. Open the window to help pull the

substrate through, and keep feeding the substrate at least until the leading edge is at the same height as the substrate roll. Align the right edge of the substrate with the right edge of the roll.

WARNING! Do not touch the printer's curing enclosure. Even after you have opened the window latch,

which disconnects the power to the curing modules, the internal surfaces could be hot. Also beware of getting your fingers trapped in the substrate path.

Risk of burns Risk of trapped fingers

For more safety information, please see

Safety precautions on page 3

TIP: If the substrate you are using tends to curl, keep feeding the substrate until the edge is out of the

printer. You are also recommended to use the take-up reel, or to disable the cutter from the front panel if not using the take-up reel.

5. Once the substrate is correctly fed into the printer, pull down the substrate pinch lever as far as it will

go.

62 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

6. Select the category and name of the substrate you are loading.

The rest of the assisted load procedure is the same as in the normal load procedure. See Load a roll into the

printer on page 50.

The edge holders

The edge holders are designed to prevent the edges of the substrate from rising while printing is in progress. They are recommended for textile and double-sided printing (even if the front panel does not suggest them), and are not normally necessary in other situations. They can be used with the platen or with the ink collector. When not in use, they should be stored inside the printer, to the left and right respectively, to avoid substrate jams. It is also a good idea to store the edge holders when no substrate is loaded, in case you later forget and leave them installed by mistake.

NOTE: The edge holders extend 7 mm over the edge of the substrate. You should set a minimum left and

right margin of 7 mm (0.3 in) in the RIP when using edge holders, otherwise the printer could try to print on the edge holders.

If you choose to use them, you should move them into position when prompted by the front panel (this prompt appears when the Use edge holders checkbox has been checked). Open the window, place the edge holders, then close the window.

The edge holders should be placed on the platen so that they slightly overlap the left and right edges of the substrate. There are marks on the printer to show where to place them.

The edge holders for each printer model are the same, but they are installed in different ways.

WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.

Moving part Fragile Wear gloves

For more safety information, please see

Safety precautions on page 3

Place edge holders for the 310 or 330 printer

1. There is a hole on the left for the edge holders. Insert an edge holder vertically into the hole.

ENWW The edge holders 63

2. Slide the edge holder into its correct position.

3. Repeat with the other edge holder.

Place edge holders for the 360 printer

1. Remove the platen module or ink collector on one side of the printer.

64 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

2. Slide the edge holder onto the platen module or ink collector, and adjust its position: on the left, as far

to the left as possible; on the right, as far to the right as possible.

3. Put back the platen module or ink collector with the edge holder in place.

4. Repeat with the platen module or ink collector on the other side.

Align the substrate

When the substrate has been loaded, align it with the white line on the edge holder. Misalignment could result in a substrate jam, or damage to the substrate or to the printheads.

ENWW The edge holders 65

Load a cut sheet into the printer

The printer is designed to be used with rolls of substrate. It is possible to load cut sheets into the printer, but print quality cannot be guaranteed, and you may have some difficulty in avoiding skew.

●

The sheet should be at least 1067 mm (42 in) long.

●

Load the sheet by following the normal roll loading procedure (automatic or manual, depending on the substrate).

●

During the loading procedure, the printer tries to detect the winding direction of the roll by turning the spindle in both directions. When the substrate is not attached to the spindle, the following message appears.

●

A cut sheet is likely to be loaded with excessive skew, and the printer may not be able to correct it automatically. If the skew as measured by the printer exceeds 3 mm/m, you are recommended to reload the sheet. However, if the skew is tolerable, you can consider skipping the automatic skew correction. To do so, when prompted, choose Continue with current skew.

Unload a roll from the printer

1. If you used the take-up reel during printing, unload the printed roll from the take-up reel. See Unload

the take-up reel on page 74.

On the printer's front panel, press

Alternatively, you can press

3. If the printer has been tracking the length of the substrate, the front panel displays the remaining

length so that you can note it for future reference. See

Press OK to continue.

66 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

, then Substrate > Unload substrate.

, then Unload.

Substrate length tracking on page 78.

4. When the printer has rewound the roll, lift the spindle lock lever.

5. Remove the spindle from the printer, pulling out the right end on the right side of the printer first.

WARNING! Do not insert your fingers into the spindle supports while removing the spindle.

The take-up reel

Risk of trapped fingers

For more safety information, please see

Safety precautions on page 3

ENWW The take-up reel 67

The tension bar

When in use, the take-up reel requires a dangling loop of substrate weighed down by a tension bar. The tension bar can be moved with the take-up reel buttons or by using the Move paper or Rewind paper options in the front panel.

Load a roll onto the take-up reel

NOTE: Take-up reels with 51 mm (2 in) or 76 mm (3 in) diameter can be used.

On the printer's front panel, press

Instructions are displayed on the screen; slide your finger laterally across the front panel to follow the instructions to the end.

, then Take-up reel.

2. If you decide to load the take-up reel during printing, familiarize yourself with the procedural steps

before pressing the Enable button. Loading the take-up reel during printing requires you to complete the procedure while the printer is feeding and printing substrate. Loading the take-up reel during printing saves approximately 1.5 m (4.9 ft) of substrate.

TIP: You are recommended to keep the take-up reel winding-direction switch in the off position (see

Unload the take-up reel on page 74) to avoid unwanted movements when loading the take-up reel

while printing. Once you have the leading edge of the substrate attached to the core, and the substrate is straight, switch the winding-direction switch to position 1 or 2, as you prefer. Setting 1 winds the substrate so that the printed image faces in, setting 2 winds the substrate so that the printed image faces out.

The following steps assume that you have decided to load immediately. If you decide to load later, during printing, you must complete the same operations without guidance from the front panel.

3. For easier access to the take-up reel, lift the loading table into its upright position.

68 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4. Unlock the take-up reel by pushing its lever to the uppermost position.

5. Remove the take-up reel.

6. For the 360 printer only, lift the lever in each case to remove both of the stops from the take-up reel;

they will not be used.

ENWW The take-up reel 69

7. Load the core onto the take-up reel. The core should be at least as wide as the substrate.

8. Load the take-up reel into the printer by pushing firmly on both ends.

WARNING! Take care not to get your fingers trapped.

Risk of trapped fingers

For more safety information, please see

Safety precautions on page 3

9. Advance the substrate by pressing the Move substrate button on the front panel. Make sure that the

substrate passes in front of the loading table.

70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

10. Pull down the center of the substrate's leading edge to straighten the substrate. Do not attempt to pull

more substrate out of the printer.

NOTE: If you are loading the take-up reel during printing, you do not need to pull the substrate taut.

Tape the substrate to the core when an adequate length of substrate has fed from the printer after printing begins.

WARNING! Do not touch the printer's curing enclosure, which could be hot.

Risk of burns

For more safety information, please see

Safety precautions on page 3

11. Adjust the position of the core on the take-up reel so that it is aligned with the substrate.

12. Tape the leading edge of the substrate to the core in the center, then at each side. Make sure that the

substrate is straight.

NOTE: Depending on whether you want to print the images facing in or out, place the tape

accordingly. See below.

ENWW The take-up reel 71

13. Press the button on the front panel to advance the substrate, creating a loop.

14. Press the blue arrow on the take-up reel motor to rotate the reel one full turn. This will help to support

the weight of the tension bar.

15. Press the button on the front panel to advance the substrate again.

72 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

16. Gently lower the loading table, to avoid wrinkles and improve winding.

17. Carefully insert the tension bar. This is essential: the take-up reel will not function correctly without it.

18. Fit the tension bar into the supports at either side.

WARNING! Take care not to get your fingers trapped.

Risk of trapped fingers

For more safety information, please see

Safety precautions on page 3

ENWW The take-up reel 73

19. Use the winding-direction switch on the take-up reel motor to select the winding direction. Setting 1

winds the substrate so that the printed image faces in. Setting 2 winds the substrate so that the printed image faces out.

20. Press the Enable button on the front panel. If you have a 360 printer, it advances and calibrates the

substrate.

21. The following image shows how the printer looks when it is operating. As substrate is fed from the

printer, it drops down to the tension bar, over the diverter, then down again to the take-up reel.

NOTE: When the take-up reel is in use, the substrate is not automatically cut after each print.

NOTE: For the 360 printer only: If the take-up reel is loaded during printing, recalibrate the substrate-

advance sensor for optimal print quality. At the front panel, press

Substrate advance calibration > OMAS calibration.

Unload the take-up reel

WARNING! Take care not to get your fingers trapped.

Risk of trapped fingers

For more safety information, please see

, then Image quality maintenance >

Safety precautions on page 3

74 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

On the printer's front panel, press

The printer allows you to move the substrate to facilitate cutting.

2. Switch the winding-direction switch to the off position. The switch is in the off position when it is

centered (in other words, when the switch is neither in position 1 nor position 2).

3. To remove the tension bar, first lift the support, then press the lever.

4. Use the winding button on the take-up reel motor to wind the excess substrate around the take-up reel.

5. Cut the substrate with scissors.

6. While holding the substrate, use the winding button on the take-up reel motor to wind the remainder of

the substrate around the take-up reel.

7. Unlock the take-up reel by pushing its lever to the uppermost position.

8. Remove the take-up reel from the printer, pulling out the end on the right side of the printer first.

, then Take-up reel.

9. To remove the roll from the printer after you have unloaded the take-up reel, see

printer on page 66.

Double-sided printing (360 only)

The printer can be used to print on both sides of the substrate, in the following way.

NOTE: The print should be at least 28 cm (11 in) wide, otherwise the printer will not be able to find the

reference line when printing the second side.

Outline

1. Tell the printer or the RIP that you intend to print on both sides.

Double-sided printing can be selected in your RIP software or at the printer's front panel. The RIP setting takes precedence: if double-sided printing is explicitly turned on or off in the RIP software, the front panel setting is ignored.

Unload a roll from the

2. The printer prints the content that you want to appear on the first side. After each job, the printer prints

a black reference line that is used to align the matching job on the second side.

3. After all side A jobs have been printed, cut and unload the substrate.

4. Reload the cut substrate upside down and starting at the end. The reference line marking the end of the

first side should be face down and near the leading edge.

5. The printer finds the reference line, and uses it to start printing the second side in the right place.

NOTE: If you try to move the substrate while printing on either side, the front panel asks for confirmation,

because any such movement prevents correct alignment between the two sides.

ENWW Double-sided printing (360 only) 75

Double-sided printing in detail

1. Load the substrate in the normal way for the substrate you are using.

2. Optionally, select the side to print in the Double Side menu on the Load Configuration screen.

If the RIP supports double-sided printing, select double-sided printing in your RIP software.

NOTE: The automatic cutter and the extra top/bottom margin are both disabled during double-sided

printing.

3. Send one or more jobs to be printed on the first side. Before printing the first job, the printer may

advance the substrate by about 0.5 m (20 in) so that the second side can be completely cured. After each job, the printer prints a black reference line that is used to align the matching job on the second side.

NOTE: The chance of visible misalignment between the two sides increases with the length of the job.

For this reason, in double-sided printing you are recommended not to print any single job that is longer than 3 m (10 ft). Visible misalignment may also be caused by skew.

4. After printing all side A jobs, advance the substrate a little by going to the front panel and pressing

, then Move substrate.

●

If you plan to attach the substrate to the take-up reel before printing the second side, advance the substrate enough to achieve this.

●

If you plan to attach the substrate to the take-up reel while printing the second side, advance the substrate about 10 cm (4 in).

Cut the substrate, either manually or by going to the front panel and pressing

Before cutting, ensure that the total length of the cut substrate is more than 2 m (6 ft 7 in), otherwise you may be unable to load it successfully.

NOTE: The Cut command will not work if the cutter is disabled: that is, if , Substrate >

Substrate handling options > Cutter is set to Off.

Press

7. Reload the substrate with the already-printed side facing up as it enters the printer, and with the

reference line near the leading edge. Reload if necessary until the printer finds less than 1 mm/m skew.

TIP: Although it is not strictly necessary, you may find it quicker to use the manual loading procedure

as an initial approximation, and then allow the printer to find the reference line more accurately. See

Assisted manual load on page 61. If you use only the automatic loading procedure, the printer may take

some time to find the reference line.

8. Select side B from the Double Side menu in the Load Configuration screen, so that the printer will search

for the black reference line when the substrate is loaded.

, then Substrate unload.

, then Cut.

NOTE: If enable autoline detection is off, the automatic search is disabled, and the printer asks you to

find the correct position manually.

76 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

9. The printer searches for the reference line on the substrate. If it fails to find it, the front panel asks you

to move the substrate using the Rewind substrate and Advance substrate keys until the reference line is aligned with the permanent line on the platen. You may find it useful to mark where the reference line is on the other side of the substrate.

View information about the substrate

On the front panel's home screen, press .

The following information appears on the front panel, if any substrate is loaded:

●

The substrate type

●

The substrate name

●

The substrate width in millimeters (estimated by the printer)

●

The remaining length of the substrate, if known

●

The printing zone (platen or ink collector)

●

The take-up reel status

●

Whether double-sided printing is selected

●

The color calibration status

If no substrate is loaded, the message Out of substrate appears.

The same information appears on the Embedded Web Server's Supplies page.

ENWW View information about the substrate 77

Change substrate width and right edge position

If the substrate edges are not correctly found by the printer, they can be changed from the front panel by

pressing

TIP: Bear in mind that automatic edge detection will not be attempted again until the next substrate load.

, then Substrate > Substrate handling options > Substrate width or Right edge position.

Substrate length tracking

The substrate length tracking feature enables you to keep track of how much substrate remains on the roll.

1. When the roll is first loaded onto the printer, you have the option (in the Load Configuration screen) to

enter the length of substrate on the roll. The amount of substrate that is subsequently used is then tracked.

2. When the substrate is unloaded, the front panel displays the amount remaining so that you can note it

for future reference.

The remaining length of substrate is always displayed in the Substrate area of the front panel. This information may also be displayed in your RIP.

Cut substrate (360 only)

This option is available from the printer's front panel. If you press , then the scissors icon, the printer

normally advances the substrate 10 cm (3.9 in) and cuts it.

NOTE: If the cutter is disabled ( , then Substrate handling options > Cutter > Off), the printer

advances the substrate but does not cut it.

NOTE: Some banners and textiles cannot be cut.

Bypass job start safety

The job start safety mode is activated by default so that the leading edge of the substrate does not crash under the curing system.

If you print with the substrate hanging from the front of the printer, or using the take-up reel, you may want

to deactivate this option to improve throughput. To do that, press

handling options > Bypass job start safety.

, then Substrate > Substrate

Store the substrate

The following are tips for storing substrate:

78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

●

Always keep unused rolls wrapped in the plastic wrap to prevent discoloration and dust accumulation. Rewrap partially used rolls if they are not being used.

●

Do not stack rolls.

●

Allow all substrates to adapt to room conditions out of the packaging for 24 hours before printing.

●

Handle film and glossy substrates by the edges or wear cotton gloves. Skin oils can be transferred to the substrate, leaving fingerprint marks.

●

Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. If the roll starts to unwind, it can become difficult to handle.

The substrate cannot be loaded successfully

Here are some suggestions to try if you cannot load the substrate successfully.

●

Reread the loading instructions, and make sure that you are following them. See

and troubleshoot substrate issues on page 38.

●

When loading a textile substrate, remember to use the loading accessory, and select Use loading accessory in the configuration screen.

●

If automatic loading is unsuccessful, try assisted manual loading instead.

●

The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the substrate is aligned with the roll on the input spindle.

●

The substrate might be crumpled or warped, or have irregular edges. See

wrinkled on page 82.

●

If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not be straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This might be necessary even with a new roll of substrate.

●

Make sure that the spindle is correctly inserted.

●

Make sure that the substrate is correctly loaded on the spindle.

●

Make sure that the substrate is wound tightly.

●

If the substrate is curled, and you see a Clean OMAS or disable it at the RIP alert, advance the substrate

until the whole print zone is covered, then go to the front panel and press

The substrate is deformed or

Handle the substrate

, then Image-quality

maintenance > Substrate-advance calibration > OMAS calibration.

The substrate is mispositioned

ENWW The substrate cannot be loaded successfully 79

If you see the above display on the front panel, proceed as follows.

1. Lift the substrate lever.

2. Manually reposition the substrate on the platen.

3. Lower the substrate lever.

4. Repeat the above steps until the front panel displays the Ready message.

The substrate has jammed

When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see

Front-panel error codes on page 160).

If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special procedure for loading such substrates. See

Check the substrate path

This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a new roll.

Otherwise:

1. Turn off the printer at the front panel, then also switch off the power switch at the rear.

2. Open the printer window.

The loading accessory (360 only) on page 58.

3. Cut the substrate where it enters the printer, and rewind the input roll.

80 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4. Try to move the printhead carriage out of the way.

5. Lift the substrate pinch lever as far up as it will go.

6. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the

substrate if necessary.

CAUTION: Try to avoid pulling the substrate out through the input path, because this reverses the

normal direction of movement, and could damage printer parts.

WARNING! Do not touch the printer's curing enclosure, which could be hot.

Risk of burns

For more safety information, please see

Safety precautions on page 3

ENWW The substrate has jammed 81

7. Lower the substrate pinch lever.

8. Make sure that there are no pieces of substrate left in the printer. In particular, check in and under the

curing module, and in the substrate path.

9. Close the window.

10. Turn on the printer.

11. Reload the roll.

12. If some substrate continues to cause an obstruction within the printer, it can often be cleared by loading

a rigid substrate type into the printer.

13. If you find that you have print-quality problems after a jam, try realigning the printheads. See

printheads on page 127.

Avoiding substrate jams while printing

Substrate jams may be caused by loading the substrate with too much skew: do not ignore the warning message that appears during the loading procedure in this case.

They may also be caused by not enough vacuum suction in the printing zone. If you decide to increase the suction, do not exceed the following limits: 20 mmH

other substrate families.

If you experience jams only at the beginning of a print, try the following suggestions.

●

Disable the automatic cutter.

●

Go to the front panel and press

Extra top margin. Set both margins to 100 mm. If that is not enough, try higher values.

●

Increase the vacuum level in steps of 10 mmH banners, 45 mmH

Consider reducing the vacuum percentage at the front of the print zone for thin substrates.

O for vinyl, and 60 mmH2O for other substrate families.

Align the

O for banners, 35 mmH2O for vinyl, and 50 mmH2O for

, then Substrate handling options > Extra bottom margin and

O. Do not exceed the following limits: 20 mmH2O for

●

Increase the number of passes.

●

Make sure that the substrate is stored in the same room in which the printer is located.

●

Try using the substrate edge holders.

The substrate is deformed or wrinkled

If your substrate is deformed or wrinkled by the curing process, change the temperature settings before printing the next job, and advance the substrate, using the Move substrate option in the front panel's Substrate menu, so that the next job will be printed on undamaged substrate.

If the problem appears only at the beginning of the print, try the following suggestions.

●

Disable the automatic cutter.

●

Go to the front panel and press

Extra top margin. Set both margins to 100 mm. If that is not enough, try higher values.

82 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

, then Substrate handling options > Extra bottom margin and

●

Increase the vacuum level in steps of 10 mmH banners, 45 mmH

●

Increase the number of passes.

●

Make sure that the substrate is stored in the same room in which the printer is located.

O for vinyl, and 60 mmH2O for other substrate families.

O. Do not exceed the following limits: 20 mmH2O for

The substrate has shrunk or expanded

During the printing process, some substrates may shrink, while others may expand. If this happens, the dimensions of the print will not be correct.

As a general rule, you can expect the following percentages of shrinkage:

●

Banner: less than 2%

●

Self-adhesive vinyl: less than 0.5%

●

Backlit: less than 0.5%

●

Paper: less than 0.5%

●

PP & PE synthetics: less than 1%

The framing problem may be solved by printing a sample and adjusting the size of the image in the RIP. You may reuse this value for all your future prints with the same substrate, although special care must be taken when using banners, as the shrinkage may vary up to 1% depending on the amount of ink used in the print.

You can expect the following variations from one print to another:

●

Banner: less than 0.3%

●

Self-adhesive vinyl: less than 0.1%

●

Backlit: less than 0.05%

●

Paper: less than 0.1%

●

PP & PE synthetics: less than 0.4%

To solve the tiling problem and improve the repeatability of the printed size (with the 360 printer only), you are recommended to ensure that the substrate-advance sensor is enabled in the RIP's substrate preset, as this will improve the stability of the prints over time. You are also recommended to tile together areas with similar amounts of ink. If this is not possible, print the areas with different amounts of ink as different jobs and modify the length of the job with less ink in the RIP to match its size with the job with high ink content.

Some RIPs may provide a scaling option that allows you to compensate easily for substrate shrinkage or expansion; see your RIP documentation.

The substrate has bow deformation

The following substrates may suffer from bow deformation during printing, as a result of which the print will appear curved.

●

Self-adhesive vinyl substrates (some specific calendared vinyls only)

●

Cellulose-based poster papers with no backing nor coating, including HP Photorealistic

This deformation may be particularly noticeable in the following applications.

ENWW The substrate has shrunk or expanded 83

●

Printing images that will later be cut automatically or manually. When there is bow deformation, cutters that are aligned on the sides may lose alignment in the center.

●

Poster printing, if the poster is framed or mounted on a straight surface.

The example below shows an original image, the substrate suffering from bow deformation, and the resulting print, also suffering from bow deformation.

You can compensate for this effect and restore the original shape of your image: select a correction value from −6 to +6 in your RIP or in the substrate library. To apply the correction in your RIP, please refer to your RIP documentation.

The chosen value should represent the vertical distance that the centre of the substrate has moved with respect to the left and right edges. If the deformation moves the center of the substrate in the direction of substrate advance, the correction value should be negative; if in the reverse direction, the correction value should be positive. In practice, the required correction value is normally negative.

TIP: You can use the diagnostic image provided in http://IPaddress/hp/device/webAccess/diagnostic/

StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer) to help you to

determine the correct value to apply.

The automatic cutter does not work (360 only)

The automatic cutter is turned off in any of the following cases.

●

When it has been manually disabled from the RIP or from the front panel. To disable the cutter from the

front panel, press

●

When printing on textiles, PVC banners, or any other substrate types that it cannot cut, the RIP disables the cutter.

●

When the take-up reel is enabled.

TIP: You can disable the take-up reel from the front panel by pressing , then Take-up reel >

Enable take-up reel.

●

During double-sided printing (side A or B).

, then Substrate handling options > Cutter > Off.

●

When printing internal prints (see

Request the printer’s internal prints on page 19).

Take-up reel substrate jam

If the substrate is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll.

84 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it again.

Take-up reel does not wind

Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is corrected. If the printer does not recognize a problem, the job continues to print. The following table highlights possible issues and solutions.

Take-up reel LED status Issue Print job interrupted? Possible cause Possible solution

Blinking quickly Take-up reel is not

winding

Blinking slowly Take-up reel is not

winding

Solid red Take-up reel is not

winding

Solid green Take-up reel is not

winding

Solid green Take-up reel is winding

in the wrong direction

Yes The tension bar is in its

lower position because the winding direction is not correct.

No The sensor cables are

loose or unplugged.

No There is too much

resistance on the takeup reel motor.

No The winding-direction

switch on the take-up reel motor is Off or in the wrong position.

No The winding-direction

switch on the take-up reel motor is in the wrong position.

Change the winding direction using the winding-direction switch on the take-up reel motor. You may need to use the blue arrow buttons to collect substrate from the floor.

Ensure that the sensor cables are correctly secured.

Ensure that nothing is blocking the substrate path or the tension bar.

Ensure that the switch is On, and select the correct winding direction (1 or 2).

Change the switch to the correct position.

ENWW Take-up reel does not wind 85

4 Substrate settings

●

Substrate presets

●

Online search

●

HP Media Locator

●

Generic presets

●

Clone a substrate preset

●

Modify a substrate preset

●

Add a new substrate

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Delete a substrate preset

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Faster printing

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Color calibration

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Color consistency between different printers (360 only)

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ICC profiles

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Substrate presets

Each substrate type has its own characteristics. To obtain the best print quality, the printer has to adapt its printing parameters to each different substrate type. For example, some may need more ink and some may require higher temperatures for curing. A specification of the correct printing parameters for a particular substrate type is called a substrate preset.

The substrate preset contains a color profile in International Color Consortium (ICC) format, which describes the color characteristics of the combination of printer, inks, and substrate. It also contains information about other parameters (such as curing temperature, vacuum pressure, and substrate-advance compensation) that are not directly related to color. Substrate presets (also known as Open Media System or OMES packages) are installed in the printer, and automatically copied to supported RIP software whenever it is connected to the printer.

The printer comes with substrate presets for the most commonly used generic and specific substrates. If you load a substrate for which no specific preset is available in the printer, you have various options:

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Use the Online search function on the front panel or the HP Media Locator on the Web to browse, search, and download a specific preset for your substrate.

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Download a preset from the RIP vendor's website, or from the substrate vendor’s website.

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Use a generic preset designed for your substrate category, even though it is not fine-tuned for the specific substrate type. Bear in mind that generic substrate settings cannot be modified; instead, the preset can be cloned and then modified.

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Clone (copy) a preset for a similar substrate, and edit it as necessary.

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Create a new preset, starting from scratch, using the Add new button.

If you can find a ready-made preset for your specific substrate, you are recommended to use it.

Online search

You can search online for a substrate preset by using the Online search function within the Substrate Library front-panel menu. The printer connects to the HP Media Locator database on the Internet and allows you to search all available substrate presets for your particular printer model, including HP and third-party substrate brands. Hundreds of different substrate presets may be available, and the database of substrate presets is continuously updated and expanded. You will always get the most up-to-date content in this way.

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When the printer is connected to the database (this may take a few seconds), a list of all available substrate presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset by pressing its name. Besides browsing, there are two additional ways to look for presets: free-text search and filters.

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Free-text search allows you to type in any text using an on-screen virtual keyboard; all substrate presets containing that text in any part of their name or description will be displayed. For example, if you search for "vinyl" then substrate descriptions such as "self-adhesive vinyl" or "vinyl banner" will match and be displayed. The search is case-insensitive; that is, "vinyl" will match both "vinyl" and "Vinyl".

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Filters are available for brand, type, sub-type, and application. When a value is selected for a given filter, only the matching substrate presets will be displayed. For example, if you select "HP" from the brand filter, only HP substrate presets will be displayed. The effect of using more than one filter is to narrow the search to the combination of the filter settings. For example, if you choose "HP" from the brand filter and "Self-Adhesive Vinyl" from the Type filter, only substrate presets for HP Self-Adhesive Vinyl substrates are displayed.

Once you have located the substrate preset of your choice, pressing its download icon will queue it for automatic download and installation in the background. You can select as many substrate presets as you want for download and installation (they will be processed in the order that they were selected). You can return to another part of the Media Manager or another front panel screen at any time after queuing presets for download, and this will not interrupt the download and installation process.

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Once a substrate preset has been downloaded in the background, it is checked and installed on the printer's hard disk. During checking and installation, a full-screen message is shown on the front panel. This message disappears when checking and installation is complete.

The new substrate preset now appears in the Substrate Library together with all previously installed and factory-provided presets, and is ready for use.

Some supported RIPs may implement a similar online substrate-preset search function accessing the same HP Media Locator database. Whether you use the printer's front panel search or RIP-based search does not matter: the end result is the same. Supported RIP software synchronizes its substrate preset list with the printer, so that printer and RIP will always have the same list.

HP Media Locator

The HP Media Locator database of substrate presets can also be accessed from a Web browser by visiting

http://www.hp.com/go/mediasolutionslocator. This provides access to the database for different regions,

printer models, applications, suppliers, substrate types, and so on.

When you have located the substrate preset of your choice, you can download it to your computer. To install the preset into the printer with which you want to use it, use the printer's Embedded Web Server. Navigate to the Setup > Substrate presets management > Import screen.

Click Browse to browse to the substrate preset file that you have previously downloaded to your computer, then click Update to install the preset in your printer.

The Embedded Web Server also allows you to export substrate presets from your printer for use with another printer of the same model. When importing a previously exported substrate preset, you may see a message warning you that the package is not signed (only packages downloaded from the HP Media Locator internet database are digitally signed, as a form of authentication); you can then ignore the warning and continue with the installation, or abort the installation.

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Generic presets

Generic presets are each designed for a whole substrate category, rather than for a particular substrate type. They cannot be edited, erased, saved, color-calibrated or ICC profiled; but they can be cloned. Therefore, if you would like to modify a generic preset in any way, you should first clone it and then work on the clone, which is fully editable.

The printer provides generic presets for the supported substrate categories: see

categories on page 41.

Clone a substrate preset

You may wish to clone and edit a preset for various reasons:

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To assign a name of your own choice to the preset

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To adjust the preset to the precise characteristics of your substrate

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To adjust the preset to your intended use of the substrate, which may range from highest-quality printing to fast production output.

To clone a substrate preset, follow these steps:

Supported substrate

1. Select a preset in the Substrate Library.

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2. Click Clone to clone the preset, and enter a name for the new preset.

Modify a substrate preset

You can modify a preset by pressing Modify.

Then click the delete or change the name of any print mode; although you should keep at least one print mode.

NOTE: You can define up to six print modes.

NOTE: The number of passes in an existing print mode cannot be changed. If you want to change the

number of passes, create a new print mode.

NOTE: You are not allowed to create two print modes with the same number of passes, the same efficiency

mode, and the same color saturation.

To change the values, you must print a test plot. Check it and choose the number in the pull-down colorsaturation menu that matches your preferences in terms of curing and drying. If none of the options are good enough, try changing the temperature and reprint. You can also change the substrate advance settings.

icon of the print mode that you want to modify; or click Add new print mode. You can

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Add a new substrate

If you cannot find a ready-made preset for your substrate, and prefer not to use a generic preset or edit an existing preset, you can make your own preset from scratch.

The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests some information about the substrate and your intended use of it, then prints some test prints and asks you to evaluate them. From this information, it creates the new preset.

1. Ensure that the printer is in the Ready state.

2. Stop the job queue.

3. Load your new substrate, selecting the most similar substrate when asked to do so; or select None of

these.

4. When the substrate has been loaded, go to the Substrate Library on the front panel, and choose the

substrate category in the left column of the Substrate Library screen (PVC BANNER in this example), then click + New PVC banner at the top of the right column. Your new preset will be based on a generic preset; If there are multiple generic presets in that category, the front panel asks you to choose one of them.

5. The front panel guides you through the subsequent steps to create your new preset.

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6. The following screen is displayed:

7. Press the blue button to produce the ink drying and color saturation test print; then continue adjusting

the settings and printing again until you are satisfied with the result.

NOTE: You can omit this step if you already know the settings that you want to use.

8. If you cannot reach a satisfactory result, you may want to press Advanced settings and try adjusting

those settings, which are intended for people who understand their implications.

To go back to the previous screen, press

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Straightness or bow compensation: Allows you to compensate for barrel-shaped substrate

deformation. The value represents the distance that the centre of the substrate has moved with respect to the left and right edges. See

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Latex optimizer level: If you have bleed or coalescence, you can increase the optimizer level until

The substrate has bow deformation on page 83.

you see a significant impact on gloss or color saturation.

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Vacuum printing: Sets the vacuum value in the print zone to hold the substrate flat. Increase if the substratre suffers from crashes or smears, decrease if you see banding or graininess.

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Advance factor: Use only in 310 or 330 printers or when printing without the substrate-advance sensor, to increase or decrease the substrate advance in each carriage pass.

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Inter-pass delay offset: The time delay between passes to allow for smoother drying. Increase the delay if you have seen banding on your prints.

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Input tension: Substrate rewinder tension, increase in case of wrinkled substrate in the print .zone

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OMAS enabled: Automatic substrate-advance tracking and correction (360 only). Disable only if advised to do so on the front panel at loading time.

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Efficiency mode: Print four (CMYK) or six (CMYKcm) colors.

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9. When you have finished, press Continue to perform color calibration.

NOTE: ICC profiles are created for the 360 printer only.

10. Enter your substrate name and click Start color calibration. See Color calibration on page 97.

11. After the automatic color calibration process has completed, we recommend using the generic ICC

profile; alternatively, you can choose to create a new profile or to copy a profile already assigned to a different print mode for this substrate (if there are any such profiles). The Create ICC profile button is disabled until color calibration is complete. See

ICC profiles on page 101.

Change settings while printing

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HP Latex 360 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome to your printer

Printer models

Documentation

Safety precautions

General safety guidelines

Electrical shock hazard

Heat hazard

Fire hazard

Mechanical hazard

Light radiation hazard

Heavy substrate hazard

Ink handling

Warnings and cautions

Warning labels

The printer’s main components

Front view

Rear view

Take-up reel motor

Loading accessory

The front panel

Introduction to the front panel

Change the language of the front panel

View or set the date and time

Set altitude

Set time before standby

Change the sleep mode setting

Change the loudspeaker volume

Turn audio alerts on or off

Change the front panel display brightness

Change the units of measurement

Restore factory settings

Check printer status

Check the status of the ink cartridges

Check the status of a printhead

Check the file system

Printer alerts

Printer states

Change margins

Request the printer’s internal prints

Check lifetime usage statistics

The Embedded Web Server

Introduction to the Embedded Web Server

Main tab

Setup tab

Support tab

Networking tab

Customer Involvement Program tab

Access the Embedded Web Server

Change the language of the Embedded Web Server

Restrict access to the printer

Join the Customer Involvement Program

Check printer status

Check the status of the ink system

Request email notification of specific error conditions

Get accounting information

Check usage statistics for a job

Check lifetime usage statistics

Request accounting data by email

Connectivity and software instructions

Connection method

Connect the printer to your network

Network configuration

Using IPv6

Connect the printer to the Internet

RIP software installation

Advanced network configuration

Verify correct operation

Preconfigure network settings if required

Tools for preconfiguration

Troubleshooting

IO Configuration page

LEDs

Link troubleshooting

Reset network parameters

Menu items

Embedded services