HP Latex 360 User Manual
Latex 300 Printer Series
User’s Guide
Edition 1
Legal notices
Trademarks
© 2014 Hewlett-Packard Development
Company, L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction .................................................................................................................................................. 1
Welcome to your printer ........................................................................................................................................ 2
Printer models ....................................................................................................................................................... 2
Documentation ...................................................................................................................................................... 3
Safety precautions ................................................................................................................................................. 3
The printer’s main components ............................................................................................................................ 8
The front panel .................................................................................................................................................... 11
The Embedded Web Server ................................................................................................................................. 19
Connectivity and software instructions .............................................................................................................. 26
Advanced network configuration ........................................................................................................................ 27
Turn the printer on and off .................................................................................................................................. 34
Restart the printer ............................................................................................................................................... 35
2 Useful links ................................................................................................................................................. 36
When you need help ............................................................................................................................................ 36
3 Handle the substrate and troubleshoot substrate issues ................................................................................ 38
Overview .............................................................................................................................................................. 40
Porous substrates ............................................................................................................................................... 45
Load a roll onto the spindle ................................................................................................................................. 46
Load a roll into the printer ................................................................................................................................... 50
The ink collector (360 only) ................................................................................................................................. 53
The loading accessory (360 only) ....................................................................................................................... 58
Assisted manual load .......................................................................................................................................... 61
The edge holders ................................................................................................................................................. 63
Load a cut sheet into the printer ......................................................................................................................... 66
Unload a roll from the printer ............................................................................................................................. 66
The take-up reel .................................................................................................................................................. 67
Double-sided printing (360 only) ........................................................................................................................ 75
View information about the substrate ................................................................................................................ 77
Change substrate width and right edge position ................................................................................................ 78
Substrate length tracking ................................................................................................................................... 78
Cut substrate (360 only) ...................................................................................................................................... 78
Bypass job start safety ........................................................................................................................................ 78
ENWW iii
Store the substrate .............................................................................................................................................. 78
The substrate cannot be loaded successfully .................................................................................................... 79
The substrate is mispositioned ........................................................................................................................... 79
The substrate has jammed .................................................................................................................................. 80
The substrate is deformed or wrinkled ............................................................................................................... 82
The substrate has shrunk or expanded .............................................................................................................. 83
The substrate has bow deformation ................................................................................................................... 83
The automatic cutter does not work (360 only) ................................................................................................. 84
Take-up reel substrate jam ................................................................................................................................. 84
Take-up reel does not wind ................................................................................................................................. 85
4 Substrate settings ....................................................................................................................................... 86
Substrate presets ................................................................................................................................................ 87
Online search ....................................................................................................................................................... 87
HP Media Locator ................................................................................................................................................. 89
Generic presets .................................................................................................................................................... 90
Clone a substrate preset ..................................................................................................................................... 90
Modify a substrate preset ................................................................................................................................... 91
Add a new substrate ............................................................................................................................................ 92
Delete a substrate preset .................................................................................................................................... 96
Faster printing ..................................................................................................................................................... 97
Color calibration .................................................................................................................................................. 97
Color consistency between different printers (360 only) ................................................................................ 101
ICC profiles ......................................................................................................................................................... 101
5 Troubleshoot print-quality issues ............................................................................................................... 104
General printing advice ..................................................................................................................................... 105
Improve print quality ......................................................................................................................................... 105
Most-common print-quality problems ............................................................................................................. 111
6 The ink system .......................................................................................................................................... 118
Ink cartridges ..................................................................................................................................................... 118
Printheads ......................................................................................................................................................... 118
Maintenance cartridge ...................................................................................................................................... 119
Safe mode .......................................................................................................................................................... 120
7 Hardware maintenance .............................................................................................................................. 121
Ink system tips .................................................................................................................................................. 122
Maintain the ink cartridges ................................................................................................................................ 122
Replace an ink cartridge .................................................................................................................................... 122
Cannot insert an ink cartridge ........................................................................................................................... 126
Clean (recover) the printheads .......................................................................................................................... 126
Align the printheads .......................................................................................................................................... 127
iv ENWW
Front panel recommends reseating or replacing a printhead .......................................................................... 129
Replace a printhead ........................................................................................................................................... 129
Cannot insert a printhead .................................................................................................................................. 135
Clean the electrical connections on a printhead ............................................................................................... 136
Replace the maintenance cartridge .................................................................................................................. 140
Cannot insert the maintenance cartridge ......................................................................................................... 143
Clean and lubricate the carriage rod ................................................................................................................. 143
Clean the encoder strip ..................................................................................................................................... 145
Clean the platen ................................................................................................................................................. 146
Clean the substrate-advance sensor window (360 only) ................................................................................. 148
Clean the exterior of the printer ....................................................................................................................... 149
Move or store the printer .................................................................................................................................. 149
Service maintenance ......................................................................................................................................... 150
8 Firmware update ....................................................................................................................................... 151
Firmware update using a USB flash drive ......................................................................................................... 151
Firmware update using the Embedded Web Server ......................................................................................... 152
Automatic firmware updates ............................................................................................................................ 152
9 Accessories ............................................................................................................................................... 153
Order ink supplies .............................................................................................................................................. 153
Order accessories .............................................................................................................................................. 154
10 Troubleshoot other issues ........................................................................................................................ 156
The printer cannot get an IP address ................................................................................................................ 157
Cannot access the Embedded Web Server ........................................................................................................ 157
The printer is not printing ................................................................................................................................. 157
The software program slows down or stalls while generating the print job ................................................... 158
The printer seems slow ..................................................................................................................................... 158
Communication failures between computer and printer ................................................................................. 158
Cannot connect to services such as firmware update, online search, or the Customer Involvement
Program ............................................................................................................................................................. 159
Front-panel error codes .................................................................................................................................... 160
11 Printer specifications ............................................................................................................................... 166
Functional specifications .................................................................................................................................. 166
Physical specifications ...................................................................................................................................... 168
Memory specifications ...................................................................................................................................... 168
Power specifications ......................................................................................................................................... 168
Ecological specifications ................................................................................................................................... 168
Environmental specifications ............................................................................................................................ 169
Acoustic specifications ...................................................................................................................................... 169
ENWW v
Appendix A Summary of common printing problems ....................................................................................... 170
Glossary ....................................................................................................................................................... 173
Index ........................................................................................................................................................... 176
vi ENWW
1Introduction
●
Welcome to your printer
●
Printer models
●
Documentation
●
Safety precautions
●
The printer’s main components
●
The front panel
●
The Embedded Web Server
●
Connectivity and software instructions
●
Advanced network configuration
●
Turn the printer on and off
●
Restart the printer
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on flexible substrates. Some
major features of the printer are shown below:
●
Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer
●
No special ventilation required, no hazardous waste
●
775 ml ink cartridges
●
Sharpest print quality, smooth transitions, and fine details with 1200 real dpi
●
Consistent and repeatable print quality at every print speed
●
Prints are completely dry and ready for finishing and delivery
●
Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
●
A range of HP recyclable substrates is available
●
Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC
banners
●
Durable prints with outdoor display permanence up to three years unlaminated, five years laminated
●
Hundreds of ready-made substrate presets easily available
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run
on a separate computer. RIP software is available from various different companies.
Printer models
HP Latex 310 HP Latex 330 HP Latex 360
Supplied with the printer HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders
HP Latex 64-in Take-Up Reel HP Latex 64-in Take-Up Reel
HP Latex 54-in Printer 2-in
Spindle (including 2- to 3-in
spindle adaptor)
HP Latex Substrate-Loading
HP Latex 3x0 User Maintenance
Kit
FlexiPRINT HP Basic Edition FlexiPRINT HP Basic Edition HP Latex 360 Ink Collector
HP Latex 64-in Printer 2-in
Spindle (including 2- to 3-in
spindle adaptor)
HP Latex 3x0 User Maintenance
Kit
HP Latex 64-in Printer 3-in
Spindle
Accessory
HP Latex 3x0 User Maintenance
Kit
(including output platen
protector)
2 Chapter 1 Introduction ENWW
HP Latex 310 HP Latex 330 HP Latex 360
Optional accessories HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders
HP Latex 54-in Take-Up Reel
(including 2-in spindle with 3-in
adaptor)
HP Latex 54-in Printer 2-in
Spindle (including 2- to 3-in
spindle adaptor)
HP Latex 64-in Printer 3-in
HP Latex 3x0 User Maintenance
Kit
HP Latex Substrate-Loading
HP Latex 360 Ink Collector
Consumables HP 831 Latex Printheads (1 set
included in box)
HP 831 Latex Ink Cartridges HP 831 Latex Ink Cartridges HP 831 Latex Ink Cartridges
HP 831 Latex Maintenance
Cartridge (1 included in box)
HP Latex 64-in Printer 2-in
Spindle (including 2- to 3-in
spindle adaptor)
Spindle
HP Latex 3x0 User Maintenance
Kit
HP 831 Latex Printheads (1 set
included in box)
HP 831 Latex Maintenance
Cartridge (1 included in box)
HP Latex 64-in Printer 2-in
Spindle (including 2- to 3-in
spindle adaptor)
HP Latex 64-in Printer 3-in
Spindle
HP Latex 3x0 User Maintenance
Kit
Accessory
(including the consumable
parts and output platen
protector)
HP 831 Latex Printheads (1 set
included in box)
HP 831 Latex Maintenance
Cartridge (1 included in box)
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex300/manuals/:
●
Introductory information
●
User's guide
●
Legal information
●
Limited warranty
The Quick Response (QR) code images found in some parts of this user´s guide provide links to additional
video explanations of particular topics. For an example of such an image, see
on page 8.
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards
to which you may be exposed in performing a task, and take appropriate measures to minimize the risks to
yourself and to other people.
The printer’s main components
ENWW Documentation 3
General safety guidelines
●
There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see
service personnel.
●
Turn off the printer and call your service representative in any of the following cases:
◦
The power cord or plug is damaged.
◦
The curing enclosures are damaged.
◦
The printer has been damaged by an impact.
◦
There is any mechanical or enclosure damage.
◦
Liquid has entered the printer.
◦
There is smoke or an unusual smell coming from the printer.
◦
The printer has been dropped or the curing module has been damaged.
◦
The printer is not operating normally.
●
Turn off the printer in either of the following cases:
◦
During a thunderstorm
http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified
◦
During a power failure
●
Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of curing zones, output drier, print-zone heaters, and built-in power
supplies operate at hazardous voltages capable of causing death or serious personal injury.
The printer uses two power cords. Unplug both power cords before servicing the printer.
To avoid the risk of electric shock:
●
The printer must be connected to earthed mains outlets only.
●
Do not attempt to dismantle the curing modules.
●
Do not remove or open any other closed system covers or plugs.
●
Do not insert objects through slots in the printer.
Heat hazard
The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid
personal injury, take the following precautions.
●
Do not touch the internal enclosures of the printer's curing zones.
●
Let the printer cool down when accessing the internal curing zone and output platen in case of a
substrate jam.
●
Let the printer cool down before performing some maintenance operations.
Fire hazard
The curing subsystems of the printer operate at high temperatures.
4 Chapter 1 Introduction ENWW
To avoid the risk of fire, take the following precautions.
●
The customer is responsible for meeting the printer's requirements and the Electrical Code
requirements according to the local jurisdiction of the country where the equipment is installed. Use the
power supply voltage specified on the nameplate.
●
Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to
connect both power cords.
●
Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use
the power cords with other products.
●
Do not insert objects through slots in the printer.
●
Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before
using the printer again.
●
Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate
the printer in an explosive atmosphere.
●
Do not block or cover the openings of the printer.
●
Do not attempt to dismantle or modify the curing modules.
●
Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot
be used at an operating temperature above 125°C (257°F).
●
Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not
available, printing must be supervised at all times. See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either flame or glow), were: Heat flux density 30 kW/m², copper calorimeter, K type
thermocouple.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
●
Keep your clothing and all parts of your body away from the printer's moving parts.
●
Avoid wearing necklaces, bracelets, and other hanging objects.
●
If your hair is long, try to secure it so that it will not fall into the printer.
●
Take care that sleeves or gloves do not get caught in the printer's moving parts.
●
Avoid standing close to the fans, which could cause injury and could also affect print quality (by
obstructing the air flow).
●
Do not touch gears or moving rolls during printing.
●
Do not operate the printer with covers bypassed.
Light radiation hazard
Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the
requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.
However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.
ENWW Safety precautions 5
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
●
Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back
strain and/or injury.
●
Consider using a forklift, pallet truck, or other handling equipment.
●
When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
Ink handling
HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Printer label. To identify the printer’s power cord.
Curing label. To identify the curing power cord.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power source before servicing.
CAUTION: Double pole. Neutral fusing.
Equipment to be connected to earthed mains outlet only. Refer
servicing to qualified service personnel. Disconnect all power
cords before servicing. No operator serviceable parts inside the
printer.
Before starting, read and follow the operating and safety
instructions. Ensure that the input voltage is within the printer's
rated voltage range. The printer requires up to two dedicated
lines.
This label is located on the e-box.
6 Chapter 1 Introduction ENWW
Label Explanation
Risk of burns. Do not touch the curing zone or the output platen
of the printer: they could be hot.
This label is located on the front of the curing module.
Risk of trapped fingers. Do not touch moving gears.
These labels are located at the rear of the printer, one on the
substrate input gear and one on the take-up reel gear (330 and
360 only).
Moving part. Keep away from the moving printhead carriage.
When printing, the printhead carriage travels back and forth
across the substrate.
This label is located on the rear of the scan axis window, behind
the plastic.
You are recommended to wear gloves when handling the
maintenance cartridge, the platen, or the ink collector.
This label is located on the maintenance cartridge.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect all power sources before servicing.
This label is located on the curing control PCA enclosure. For
service personnel only.
Electric shock hazard. The printer has two input power cords.
Power supplies operate at hazardous voltages. Disconnect all
power cords before servicing.
This label is located internally (in the 360 only), close to the printzone heating-coils enclosure between fans. For service personnel
only.
ENWW Safety precautions 7
Label Explanation
Hazardous moving parts. Rotating fan blades. Keep hands clear.
These labels are located internally, close to the print-zone
heating fans between fans (360 only), one near the vacuum fan
and one near the aerosol fan. For service personnel only.
Hazardous area. Heating modules operate at hazardous voltages.
Electric shock hazard. Equipment has two input power cords.
Disconnect all power cords before servicing. Power supplies
operate at hazardous voltages.
Double pole, neutral fusing.
Equipment to be connected to earthed mains outlet only.
This label is located in the scan and air-curtain heater control
enclosure (360 only). For service personnel only.
NOTE: The final label position and its size on the printer may vary slightly, but should always be visible and
close to the potential risk area.
The printer’s main components
The above image is a QR code containing a link to a video; see Documentation on page 3.
The following views of the printer illustrate its main components.
8 Chapter 1 Introduction ENWW
Front view
1. Ink cartridge
2. Platen
3. Printhead
4. Printhead carriage
5. Front panel
6. Maintenance cartridge
7. Substrate pinch lever
8. Spindle lock lever
9. Take-up reel motor
10. Tension bar
11. Spindle
12. Take-up reel
13. Spindle stop
14. Loading table
15. Curing module
ENWW The printer’s main components 9
Rear view
1. Power switch and power socket
2. Sockets for communication cables and optional accessories
Take-up reel motor
1. Winding-direction switch
2. Manual winding buttons
3. Take-up reel lever
10 Chapter 1 Introduction ENWW
Loading accessory
The loading accessory helps you to load some substrate types that are difficult to load without it. See The
loading accessory (360 only) on page 58.
The front panel
Introduction to the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of
the printer. It gives you complete control of your printer: from the front panel, you can view information
about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also
displays alerts (warning and error messages) when necessary.
There is an alternative home screen that you can see by sliding your finger across the screen to the left. It
summarizes the status of the ink cartridges, the substrate, and the current print job.
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press
●
Press
to return to the home screen.
to view help about the current screen.
ENWW The front panel 11
●
Press
to go to the previous item.
●
Press
●
Press
screen.
●
Press
Home screen dynamic icons
The following items are displayed only on the home screen.
●
At the top left of the screen is a message showing the printer status or the most important current
alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each
alert. You can press an alert to get help in solving the problem.
●
At the top right, press
●
Press
●
Press
to go to the next item.
to go back to the last-visited screen. This does not discard any changes made in the current
to cancel the current process.
to turn on or off the print-zone illumination light.
to view substrate status and perform substrate-handling operations.
to open the Substrate Library and access the extensive online library of substrate
presets.
●
Press
●
Press
●
Press
●
Press
●
Press
●
Press
If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To
change the time that elapses before sleep mode, press
mode wait time. You can set a time between 5 and 240 minutes; the default is 25 minutes.
to view information about the job that is currently printing.
to view ink-supply status and perform ink-cartridge and printhead operations.
to view network and Internet status and change related settings.
to view information about the printer.
for help.
to view and change printer settings in general.
, then Setup > Front panel options > Sleep
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specific uses of the front panel can be found throughout this guide.
12 Chapter 1 Introduction ENWW
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages.
●
If you can understand the current front panel language, go to the front panel and press
Setup > Front panel options > Language.
●
If you cannot understand the current front panel language, start with the printer turned off. Turn it on.
As soon as the
icon appears, press it for a few seconds. When all icons have appeared on the front
, then
panel, press
Whichever method you used, the language selection menu should now appear on the front panel.
Press the name of your preferred language.
followed by . The front panel blinks briefly.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel
options > Date and time options.
Set altitude
If your printer is operating at more than 500 m (1640 ft) above sea level, go to the front panel and press
, then Setup > Select altitude, to tell the printer its operating altitude.
Set time before standby
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the
RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job
arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect
temperature in the print zone. To choose how long the heaters will stay on in this situation, go to the front
panel and press
select from 5 to 120 minutes.
The curing temperature during this standby period is set automatically by the printer.
then Substrate > Substrate handling options > Curing standby duration. You can
Change the sleep mode setting
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it
ENWW The front panel 13
goes into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode
wait time. Enter in minutes the wait time that you want, then press OK.
Change the loudspeaker volume
To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front
panel options > Speaker volume, and select Off, Low, or High.
Turn audio alerts on or off
To turn the printer's audio alerts on or off, go to the front panel and press , then Setup > Front panel
options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then Setup > Front panel options >
Display brightness, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then Setup > Front panel
options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server. See
Server on page 21.
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press
, then Setup > Resets > Restore factory settings. This option restores all of the printer settings except
the Gigabit Ethernet settings and substrate presets.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate,
and the ink system.
Check the status of the ink cartridges
You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.
Access the Embedded Web
14 Chapter 1 Introduction ENWW
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The
following information is shown.
●
Status
●
Estimated ink level
●
Capacity
●
Product name
●
Product number
●
Serial number
●
Expiration date
●
Warranty status
●
Manufacturer
●
Supported ink cartridges
These are the possible ink cartridge status messages that you can see on the front panel:
●
OK: The cartridge is working normally, with no known problems.
●
Missing: There is no cartridge present, or it is not correctly connected to the printer.
●
Low: The ink level is low.
●
Very low: The ink level is very low.
●
Empty: The cartridge is empty.
●
Reseat: You are recommended to remove the cartridge and then reinsert it.
●
Replace: You are recommended to replace the cartridge with a new cartridge.
●
Expired: The cartridge’s expiration date has passed.
●
Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
●
Non-HP: The cartridge is used, refilled, or counterfeit.
You can also view the status of the ink cartridges in the Embedded Web Server. See
Web Server on page 21.
ENWW The front panel 15
Access the Embedded
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads.
1.
On the front panel's home screen, press
330).
2. Select the printhead for which you want to see information.
3. The front panel shows the following information:
●
Status
●
Product name
●
Product number
(HP Latex 360) or the printhead icon (HP Latex 310 and
●
Serial number
●
Ink fired
●
Warranty status
●
Install date
These are the possible printhead status messages that you can see on the front panel:
●
OK: The printhead is working normally, with no known problems.
●
Missing: There is no printhead present, or it is not correctly installed in the printer.
●
Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the
electrical connections (see
replace the printhead with a new printhead (see
●
Replace: The printhead is failing. Replace the printhead with a working printhead (see
printhead on page 129).
●
Replacement incomplete: The printhead replacement process has not completed successfully; restart
the replacement process and let it finish completely.
●
Remove: The printhead is not a suitable type for use with your printer.
●
Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See
the limited warranty document provided with your printer for details of the warranty implications.
Clean the electrical connections on a printhead on page 136). If that fails,
Replace a printhead on page 129).
Replace a
You can also use the Embedded Web Server to check the printhead status and the warranty status. See
Access the Embedded Web Server on page 21.
16 Chapter 1 Introduction ENWW
Check the file system
It is possible to check the integrity of the file system on the printer's hard disk, and automatically correct any
errors. You are recommended to do this about once every six months, or if you notice any trouble in
accessing files on the hard disk.
To execute the file system check, go to the front panel and press
system check.
If the printer is aware of damage to the file system, for instance after a severe software problem, it may start
a file system check automatically. This can take about ten minutes.
Printer alerts
The printer can communicate two types of alerts:
●
Errors: When the printer is unable to print.
●
Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance, or ink cartridge replacement.
●
Advice: When a firmware update is available or the downloaded firmware is ready to be installed.
Printer alerts appear in the front panel and in the Embedded Web Server.
●
Front-panel display: The front panel shows the alerts in the upper left part of the screen (notification
bar).
, then Preventive maint. tasks > File
Only one alert is shown at a time. If you press the notification bar, all the current printer alerts are
shown. The list of alerts can be folded back by pressing or sliding up the bottom row of the list.
Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed
when entering the Printer application. Once dismissed, there won’t be any reminder later on about the
ENWW The front panel 17
same advice (in the case of firmware updates, a new notification appears when there a new firmware
release becomes available).
●
Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be
the most important.
An alert may require you to perform a maintenance operation; see
The following alerts require a service engineer:
●
Service Maintenance Kit 1
●
Service Maintenance Kit 2
●
Service Maintenance Kit 3
Printer states
The printer may be in any one of the following states; some of them require waiting.
●
Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.
●
Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This
takes 1 to 6 min.
●
Ready for substrate
●
Ready for side A/B
●
Printing
●
Printing side A/B
Hardware maintenance on page 121.
●
Drying: This takes 1.5 to 5 min.
●
Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 min.
If jobs of the same print mode as the already-printed file are sent while the printer is Drying (if the cutter is
not enabled) or Finishing, the printer goes to Preparing to print.
To save time between prints, concatenate jobs with the same print mode and turn the cutter off to skip the
Drying and Finishing states. For better throughput, you are recommended to use nesting to print several
jobs in the same workflow.
Even if the cutter is on or successive jobs use different print modes, it is better to print them all together
without delays to minimize the time spent in Preparing to print.
Change margins
The printer margins determine the area between the edges of your image and the edges of the substrate. The
360 printer with ink collector is capable of printing with no side margins (full bleed).
The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate
width, it will be clipped.
The front panel offers additional settings for the top and bottom margins: see
on page 167. These settings apply only to single prints when the cutter is not in use. The top and bottom
margins are not applied during double-sided printing.
Table 11-6 Margins
To set the top margin at the front panel, press
top margin.
18 Chapter 1 Introduction ENWW
, then Substrate > Substrate handling options > Extra
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options >
Extra bottom margin.
NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin
selected in the RIP.
NOTE: The side margins can be adjusted in the RIP.
Request the printer’s internal prints
The internal prints provide various kinds of information about your printer. Request these prints from the
front panel, without using a computer.
Before requesting any internal print, make sure that substrate is loaded and that the Ready message
appears on the front-panel display.
To print an internal print, press
you want.
The following internal prints are available:
●
Usage report: Shows estimates of the total number of prints, number of prints by substrate family,
number of prints by print-quality option, and total amount of ink used per color. The accuracy of these
estimates is not guaranteed.
●
Service information: Provides information that service engineers require.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
●
From the Embedded Web Server, go to the Main tab and select History > Usage. See
Web Server on page 19.
●
From the front panel, press
usage report.
, then Setup > Internal prints, then select the type of internal print that
The Embedded
, then Setup > Internal prints > User information prints > Print
The Embedded Web Server
Introduction to the Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new firmware and troubleshoot
ENWW The Embedded Web Server 19
problems. Service engineers can use it to retrieve internal information that helps to diagnose printer
problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any
computer. See
The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide
access to online help and supplies reordering.
Access the Embedded Web Server on page 21.
Main tab
The Main tab provides information about the following items.
●
●
●
Setup tab
The Setup tab enables you to complete these tasks.
●
●
●
●
●
●
●
Substrate, ink, printhead and maintenance status
Temperature of the curing module
Substrate and ink usage and accounting
Specify printer settings such as units of measurement and refresh date
Specify network and security settings
Set the date and time
Update firmware
Align printheads
Upload substrate presets
Configure e-mail notifications
Support tab
The Support tab offers various kinds of help with your printer.
●
Browse helpful information from a variety of sources
●
Troubleshoot problems
20 Chapter 1 Introduction ENWW
●
Access HP Designjet links for technical support with your printer and accessories
●
Access service support pages that show current and historical data on the usage of your printer
Networking tab
The Networking tab enables you to change the printer’s networking configuration.
Customer Involvement Program tab
The Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and
configure your participation.
Access the Embedded Web Server
Use the Embedded Web Server to view printer information remotely through an ordinary Web browser
running on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
●
Internet Explorer 7 and later for Windows
●
Safari 3 and later for Mac OS X
●
Mozilla Firefox 3.6 and later
●
Google Chrome 7 and later
To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address
in the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing the
icon.
If you follow these instructions but fail to open the Embedded Web Server, see
Web Server on page 157.
Change the language of the Embedded Web Server
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan,
French, Italian, German, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It uses the language
that you specified in your Web browser options. If you specify a language that it cannot support, it functions
in English.
To change the language, change your Web browser's language setting. For example, in Chrome, Settings,
Language (in the advanced settings view), make sure that the language you want is at the top of the list in
the dialog box; or, in Internet Explorer version 8, go to the Tools menu and select Internet Options >
Languages. Make sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Restrict access to the printer
Cannot access the Embedded
From the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set,
this password must be given in order to perform the following printer functions.
●
Clear accounting information.
●
Update the printer’s firmware.
●
Change security settings.
●
View protected printer information.
ENWW The Embedded Web Server 21
●
Change Internet connection settings.
●
Change some networking settings.
●
Configure the Customer Involvement Program.
●
Run connectivity troubleshooting tests.
For more information, see the Embedded Web Server's online help.
If you forget the administrator password, you can delete the current password from the front panel: press
, then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.
Join the Customer Involvement Program
You can activate or deactivate the Customer Involvement Program from the Embedded Web Server or from
the printer's front panel.
NOTE: From the front panel, press , then Setup > Customer Involvement Program.
The Customer Involvement Program is a statistical printer-usage tracking system. It may also be used to
determine eligibility for certain usage-based reward programs, or to monitor the device in connection with
optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements
(availability varies by product, region, and country). See the Customer Involvement Program tab of the
Embedded Web Server for details on the data collected and HP’s use of the data. Once the Customer
Involvement Program is enabled, your printer will automatically send 'usage snapshots' to HP through the
Internet approximately once a week, for as long as the Customer Involvement Program remains enabled. The
snapshot files are collected on a repository server, then automatically processed to extract the relevant
data, which are stored in a usage database. Sending the data does not interfere with the normal operation of
your printer, and does not require attention of any kind. You can stop participating at any time, in which case
data transmissions stop immediately.
The CIP configuration page of the Customer Involvement Program tab is where you can start, stop, or
change your participation in the Customer Involvement Program. By default, only anonymous usage data are
sent to HP, but you have the option to include the printer’s serial number. This may be necessary for certain
programs or services, and may allow us to provide you with better product service and support. Once you
have made any changes to the settings, click the Apply button to apply them.
22 Chapter 1 Introduction ENWW
If the Customer Involvement Program was enabled before clicking the Apply button, a connectivity test is
automatically made to determine whether Customer Involvement Program data can be successfully
delivered to HP.
If the test completes successfully, configuration is complete and you can proceed to any other Embedded
Web Server page, or close the browser window. If the test fails, follow the instructions to try to identify and
fix the problem.
The CIP status and test page of the Customer Involvement Program tab can be used to check the current
status (enabled or not, anonymous data or not), and to run a connectivity test to check that Customer
Involvement Program data can be successfully delivered to HP.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate,
and the ink system.
Check the status of the ink system
1. Access the Embedded Web Server (see Access the Embedded Web Server on page 21).
2. Go to the Supplies page on the Main tab.
ENWW The Embedded Web Server 23
The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the
heater, and the maintenance cartridge.
The traffic light shows whether maintenance is required.
For further information, click Click to view details.
Request email notification of specific error conditions
1. In the Embedded Web Server (see Access the Embedded Web Server on page 21), go to the Email Server
page on the Setup tab and ensure that the following fields are correctly filled in:
●
SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol
[SMTP]) that processes all email messages from the printer. If the mail server requires
authentication, email notifications will not work.
●
Printer email address. Each email message that the printer sends must include a return address.
This address does not need to be a real, functional email address, but it should be unique, so that
recipients of the message can identify the printer that sent it
2. Go to the Notification page, which is also on the Setup tab.
3. Click the New icon to request new notifications, or click the Edit icon to edit notifications that have
already been set up. Then specify the email addresses to which notifications are sent, and select the
incidents that result in notification messages.
Get accounting information
There are various different ways of getting accounting information from your printer.
●
View printer usage statistics for a particular job, see
●
View printer usage statistics for the whole lifetime of the printer, see
on page 24.
●
Request accounting data by email. The printer sends data in XML at regular intervals to a specified email
address; the data may be interpreted and summarized by a third-party application, or displayed as an
Excel spreadsheet. See
●
Use a third-party application to request printer status, printer usage or job accounting data from the
printer through the Internet. The printer provides data in XML to the application whenever requested.
HP provides a Software Development Kit to facilitate the development of such applications.
Request accounting data by email on page 25.
Check usage statistics for a job
You can use the Embedded Web Server to check usage statistics for a particular job: go to the Main tab and
select History > Accounting.
NOTE: The accuracy of the usage statistics is not guaranteed.
Check lifetime usage statistics
Check usage statistics for a job on page 24.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
●
From the Embedded Web Server, go to the Main tab and select History > Usage.
●
From the front panel, press
usage report.
24 Chapter 1 Introduction ENWW
, then Setup > Internal prints > User information prints > Print
Loading...