LaserJet Pro MFP M28-M31
User Guide
www.hp.com/support/ljM28MFP
HP LaserJet Pro MFP M28-M31
User Guide
Copyright and License
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 4, 01/2019
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
OS X is a trademark of Apple Inc., registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ |
1 |
Warning icons ............................................................................................................................................................................ |
2 |
Printer views .............................................................................................................................................................................. |
3 |
Printer front view ................................................................................................................................................. |
3 |
Printer back view .................................................................................................................................................. |
3 |
Control panel view ............................................................................................................................................... |
4 |
Wireless models .............................................................................................................................. |
4 |
Base models .................................................................................................................................... |
5 |
Printer specifications ................................................................................................................................................................ |
6 |
Technical specifications ....................................................................................................................................... |
6 |
Supported operating systems ........................................................................................................................... |
6 |
Mobile printing solutions .................................................................................................................................... |
7 |
Printer dimensions .............................................................................................................................................. |
8 |
Power consumption, electrical specifications, and acoustic emissions ...................................................... |
8 |
Operating-environment range ........................................................................................................................... |
8 |
Printer hardware setup and software installation .............................................................................................................. |
9 |
2 Paper trays .............................................................................................................................................................................................. |
11 |
Introduction ............................................................................................................................................................................. |
12 |
Load paper trays .................................................................................................................................................................... |
12 |
Input tray ............................................................................................................................................................. |
12 |
Load and print envelopes ..................................................................................................................................................... |
13 |
Introduction ........................................................................................................................................................ |
13 |
Print envelopes .................................................................................................................................................. |
13 |
Envelope orientation ......................................................................................................................................... |
13 |
Load and print labels ............................................................................................................................................................. |
14 |
Introduction ........................................................................................................................................................ |
14 |
Manually feed labels ......................................................................................................................................... |
14 |
Label orientation ............................................................................................................................................... |
14 |
ENWW |
iii |
3 Supplies, accessories, and parts .......................................................................................................................................................... |
15 |
Order supplies, accessories, and parts ............................................................................................................................... |
16 |
Ordering .............................................................................................................................................................. |
16 |
Supplies and accessories ................................................................................................................................. |
16 |
Replace the toner cartridge .................................................................................................................................................. |
17 |
Cartridge information ....................................................................................................................................... |
17 |
Remove and replace the toner cartridge ....................................................................................................... |
17 |
4 Print .......................................................................................................................................................................................................... |
21 |
Print tasks (Windows) ............................................................................................................................................................ |
22 |
How to print (Windows) .................................................................................................................................... |
22 |
Manually print on both sides (Windows) ........................................................................................................ |
23 |
Print multiple pages per sheet (Windows) .................................................................................................... |
23 |
Select the paper type (Windows) .................................................................................................................... |
24 |
Print tasks (OS X) .................................................................................................................................................................... |
25 |
How to print (OS X) ............................................................................................................................................ |
25 |
Manually print on both sides (OS X) ................................................................................................................ |
25 |
Print multiple pages per sheet (OS X) ............................................................................................................ |
25 |
Select the paper type (OS X) ............................................................................................................................ |
26 |
Mobile printing ........................................................................................................................................................................ |
27 |
Introduction ........................................................................................................................................................ |
27 |
Wi-Fi Direct (wireless models only) ................................................................................................................ |
27 |
Enable or disable Wi-Fi Direct ..................................................................................................... |
28 |
Change the printer Wi-Fi Direct name ....................................................................................... |
29 |
AirPrint ................................................................................................................................................................. |
29 |
Android embedded printing (wireless models only) .................................................................................... |
30 |
5 Copy .......................................................................................................................................................................................................... |
31 |
Make a copy ............................................................................................................................................................................. |
32 |
Copy identification card ......................................................................................................................................................... |
33 |
6 Scan .......................................................................................................................................................................................................... |
35 |
Scan by using the HP Scan software (Windows) ............................................................................................................... |
36 |
Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. |
37 |
Additional scan tasks ............................................................................................................................................................. |
38 |
7 Manage the printer ................................................................................................................................................................................. |
39 |
Change the printer connection type (Windows) ................................................................................................................ |
40 |
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... |
41 |
Advanced configuration with HP Utility for OS X ............................................................................................................... |
43 |
iv |
ENWW |
Open HP Utility ................................................................................................................................................... |
43 |
HP Utility features ............................................................................................................................................. |
43 |
onfigure IP network settings .............................................................................................................................................. |
45 |
Introduction ........................................................................................................................................................ |
45 |
Printer sharing disclaimer ................................................................................................................................ |
45 |
View or change network settings ................................................................................................................... |
45 |
Manually configure IPv4 TCP/IP parameters ................................................................................................. |
45 |
Printer security features ....................................................................................................................................................... |
47 |
Introduction ........................................................................................................................................................ |
47 |
Assign or change the system password using the HP Embedded Web Server ....................................... |
47 |
Energy-conservation settings .............................................................................................................................................. |
49 |
Introduction ........................................................................................................................................................ |
49 |
Set the Sleep/Auto Off After Inactivity setting .............................................................................................. |
49 |
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power .... |
50 |
Set the Delay Shut Down setting .................................................................................................................... |
51 |
Update the firmware .............................................................................................................................................................. |
52 |
Update the firmware using the Firmware Update Utility ............................................................................ |
52 |
8 Solve problems ....................................................................................................................................................................................... |
53 |
Customer support .................................................................................................................................................................. |
54 |
Laser Warning ......................................................................................................................................................................... |
55 |
Interpret control-panel light patterns ................................................................................................................................. |
56 |
Restore the factory-set defaults ......................................................................................................................................... |
60 |
A “Cartridge is low” or “Cartridge is very low” message displays ................................................................................... |
61 |
Change the “Very Low” settings ...................................................................................................................... |
61 |
Order supplies .................................................................................................................................................... |
62 |
Printer does not pick up paper or misfeeds ....................................................................................................................... |
63 |
Introduction ........................................................................................................................................................ |
63 |
The product does not pick up paper ............................................................................................................... |
63 |
The product picks up multiple sheets of paper ............................................................................................ |
63 |
Clear paper jams ..................................................................................................................................................................... |
64 |
Introduction ........................................................................................................................................................ |
64 |
Jam locations ..................................................................................................................................................... |
64 |
Experiencing frequent or recurring paper jams? .......................................................................................... |
65 |
Clear jams from the input tray ......................................................................................................................... |
67 |
Clear jams from inside the product ................................................................................................................ |
69 |
Clear jams from the output areas ................................................................................................................... |
71 |
Improve print quality ............................................................................................................................................................. |
73 |
Introduction ........................................................................................................................................................ |
73 |
Update the printer firmware ............................................................................................................................ |
73 |
Print from a different software program ....................................................................................................... |
73 |
ENWW |
v |
Check the paper-type setting for the print job ............................................................................................. |
74 |
Check the paper type setting on the printer ............................................................................. |
74 |
Check the paper type setting (Windows) .................................................................................. |
74 |
Check the paper type setting (OS X) .......................................................................................... |
74 |
Check toner-cartridge status ........................................................................................................................... |
74 |
Cartridge cleaning .............................................................................................................................................. |
75 |
Print a cleaning page ......................................................................................................................................... |
76 |
Visually inspect the toner cartridge ................................................................................................................ |
76 |
Check paper and the printing environment ................................................................................................... |
76 |
Step one: Use paper that meets HP specifications .................................................................. |
76 |
Step two: Check the environment .............................................................................................. |
77 |
Adjust Print Density ........................................................................................................................................... |
77 |
Resolving print quality problems ......................................................................................................................................... |
79 |
Introduction ........................................................................................................................................................ |
79 |
Troubleshoot print quality problems ............................................................................................................. |
79 |
Improve copy and scan image quality ................................................................................................................................ |
87 |
Introduction ........................................................................................................................................................ |
87 |
Check the scanner glass for dirt and smudges ............................................................................................. |
87 |
Check the paper settings .................................................................................................................................. |
87 |
Optimize for text or pictures ............................................................................................................................ |
89 |
Edge-to-edge copying ...................................................................................................................................... |
89 |
Solve wireless network problems ....................................................................................................................................... |
90 |
Introduction ........................................................................................................................................................ |
90 |
Wireless connectivity checklist ........................................................................................................................ |
90 |
The printer does not print after the wireless configuration completes .................................................... |
91 |
The printer does not print, and the computer has a third-party firewall installed ................................. |
91 |
The wireless connection does not work after moving the wireless router or printer ............................ |
91 |
Cannot connect more computers to the wireless printer ........................................................................... |
91 |
The wireless printer loses communication when connected to a VPN ..................................................... |
92 |
The network does not appear in the wireless networks list ....................................................................... |
92 |
The wireless network is not functioning ........................................................................................................ |
92 |
Perform a wireless network diagnostic test ................................................................................................. |
92 |
Reduce interference on a wireless network .................................................................................................. |
93 |
Index ............................................................................................................................................................................................................. |
95 |
vi |
ENWW |
1Printer overview
●Warning icons
●Printer views
●Printer specifications
●Printer hardware setup and software installation
For more information:
In the US, go to www.hp.com/support/ljM28MFP.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software updates
●Join support forums
●Find warranty and regulatory information
ENWW |
1 |
Warning icons
Warning icon definitions The following warning icons may appear on HP products. Apply appropriate caution where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
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Caution: Keep body parts away from moving parts
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Caution: Sharp edge in close proximity
2 Chapter 1 Printer overview |
ENWW |
Printer views
●Printer front view
●Printer back view
●Control panel view
Printer front view
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4
1Control panel
2Flatbed scanner
3Output bin
4Input tray
Printer back view
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1Power connection
2USB interface port
ENWW |
Printer views 3 |
Control panel view
Wireless models
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Control panel LED display |
The control panel LED display shows numerical information for copy settings and event |
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codes. |
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Copy Setup button |
Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/ |
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Enlarge options. The default option is Number of Copies. |
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Start Copy button |
Use this button to start a copy job. Or, in manual duplex mode, use this button to print the |
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second side of the page. |
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Cancel |
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Press this button to cancel a job. |
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Supplies LED |
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A Supplies light blinks when a supply error occurs, and it glows without blinking when the |
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supply is very low and replacement is required. |
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Power button/Ready LED |
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Use this button to turn the printer on or off. |
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The Ready light is on when the printer is ready to print. It blinks when the printer is |
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receiving print data and dims when the printer is in a low-power state. |
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Attention LED |
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The Attention light blinks when the printer requires user attention. If the Attention light is |
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on, the printer is in an error state. |
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8 |
Wireless |
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button and LED |
Press this button to turn the wireless feature on or off, or to configure a WiFi Direct |
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connection. |
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(wireless models only) |
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Press and hold this button to configure a WPS connection. |
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If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is |
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currently no wireless connection, or there is either a WPS or WiFi Direct configuration |
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process in progress. If it is blinking rapidly, there is an issue with the wireless connection. |
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ID Copy button |
Use this button to copy an identification card. |
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Down Arrow |
button |
Use this button to decrease the value that appears on the display. |
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Up Arrow |
button |
Use this button to increase the value that appears on the display. |
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4 Chapter 1 Printer overview |
ENWW |
Base models
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1 |
Copy ID button (HP LaserJet Pro MFP |
Use this button to copy an identification card. |
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M29 only) |
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2 |
Start Copy button |
Use this button to start a copy job. |
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3 |
Supplies LED |
A Supplies light blinks when a supply error occurs, and it glows without blinking when the |
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supply is very low and replacement is required. |
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4 |
Power button/Ready LED |
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Use this button to turn the printer on or off. |
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The Ready light is on when the printer is ready to print. It blinks when the printer is |
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receiving print data and dims when the printer is in a low-power state. |
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5 |
Attention LED |
The Attention light blinks when the printer requires user attention. If the Attention light is |
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on, the printer is in an error state. |
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6 |
Cancel |
button |
Press this button to cancel a job. |
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ENWW |
Printer views 5 |
Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM28MFP.
●Technical specifications
●Supported operating systems
●Mobile printing solutions
●Printer dimensions
●Power consumption, electrical specifications, and acoustic emissions
●Operating-environment range
Technical specifications
See www.hp.com/support/ljM28MFP for current information.
Supported operating systems
The following information applies to the printer-specific Windows and HP print drivers for OS X and to the software installer.
Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer.
1.Go to 123.hp.com/LaserJet.
2.Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
Table 1-1 Supported operating systems and print drivers
Windows 7, 32-bit and 64-bit |
The HP PCLmS printer-specific print driver is |
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installed for this operating system as part of |
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the software installation. |
Windows 8, 32-bit and 64-bit |
The HP PCLmS printer-specific print driver is |
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installed for this operating system as part of |
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the software installation. |
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32bit driver.
Windows 8.1, 32-bit and 64-bit |
The HP PCLm-S printer-specific print driver |
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is installed for this operating system as part |
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of the software installation. |
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32bit driver.
Windows 10, 32-bit and 64-bit |
The HP PCLm-S printer-specific print driver |
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is installed for this operating system as part |
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of the software installation. |
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6 Chapter 1 Printer overview |
ENWW |
Table 1-1 Supported operating systems and print drivers (continued)
Windows Server 2008 R2, 64-bit |
The HP PCLm.S printer-specific print driver is |
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available for download from the printer- |
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support website. Download the driver, and |
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then use the Microsoft Add Printer tool to |
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install it. |
Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system.
Windows Server 2008 R2, SP1, 64-bit |
The HP PCLm.S printer-specific print driver is |
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installed for this operating system as part of |
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the software installation. |
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Windows Server 2012 |
The HP PCLmS printer-specific print driver is |
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installed for this operating system as part of |
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the software installation. |
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Windows Server 2012 R2 |
The HP PCLm-S printer-specific print driver |
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is installed for this operating system as part |
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of the software installation. |
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Windows Server 2016, 64-bit |
The HP PCLmS printer-specific print driver is |
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installed for this operating system as part of |
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the software installation. |
OS X 10.11 El Capitan, OS X 10.12 Sierra, OS X 10.13
To install the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM28MFP for HP's allinclusive help for the printer.
Mobile printing solutions
HP offers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing are supported.
●Wi-Fi Direct (wireless models only)
●HP All-in-One Remote app for iOS and Android devices
●Google Cloud Print
●AirPrint
●Android Printing
ENWW |
Printer specifications 7 |
Printer dimensions
Figure 1-1 Dimensions for the printer
1 
1 
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Printer fully closed |
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Printer fully open |
1. Height |
196 mm (7.7 in) |
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447 mm (17.6 in) |
2. Width |
360 mm (14.2 in) |
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360 mm (14.2 in) |
3. Depth |
263 mm (10.4 in) |
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390 mm (15.4 in) |
Weight (with cartridges) |
5.3 kg (11.7 lb) |
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Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljM28MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment |
Recommended |
Allowed |
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Temperature |
15° to 27°C (59° to 80.6°F) |
15° to 30°C (59° to 86°F) |
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Relative humidity |
20% to 70% relative humidity (RH), non- |
10% to 80% (RH), non-condensing |
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condensing |
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8 Chapter 1 Printer overview |
ENWW |
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer. Find the following support:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW |
Printer hardware setup and software installation |
9 |
10 Chapter 1 Printer overview |
ENWW |
2Paper trays
●Introduction
●Load paper trays
●Load and print envelopes
●Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW |
11 |
Introduction
CAUTION: Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper trays
NOTE: To avoid paper jams:
●Never add or remove paper from the tray during printing.
●Before loading the tray, remove all of the paper from the input tray and straighten the stack.
●When loading the tray, do not fan the paper.
●Use paper that is not wrinkled, folded, or damaged.
Input tray
Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guide.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple sheets of media from feeding through the product at one time, reducing media jams.
12 Chapter 2 Paper trays |
ENWW |
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features than what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
●Windows 10: Select Print, and then select the printer.
●Windows 8 or 8.1: Select Devices, select Print, and then select the printer.
3.Click or tap the Paper/Quality tab.
4.In the Media drop-down list, select Envelope.
5.Click the OK button to close the Document Properties dialog box.
6.In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray |
Envelope size |
How to load envelopes |
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Tray 1 |
Envelope #10, Envelope C5, Envelope DL |
Face up |
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Short, postage end toward the back of the tray |
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Load and print envelopes 13 |
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features than what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
●Windows 10: Select Print, and then select the printer.
●Windows 8 or 8.1: Select Devices, select Print, and then select the printer.
3.Click the Paper/Quality tab.
4.In the Media drop-down list, select Labels.
5.Click the OK button to close the Document Properties dialog box.
6.In the Print dialog box, click the OK button to print the job.
Label orientation
Tray |
How to load labels |
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Tray 1 |
Face-up |
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Top edge toward the back of the tray |
14 Chapter 2 Paper trays |
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3Supplies, accessories, and parts
●Order supplies, accessories, and parts
●Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
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15 |
Order supplies, accessories, and parts
Ordering
Order supplies and paper |
www.hp.com/go/suresupply |
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Order genuine HP parts or accessories |
www.hp.com/buy/parts |
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Order through service or support providers |
Contact an HP-authorized service or support provider. |
Order using the HP Embedded Web Server (EWS)
To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Supplies and accessories
Item |
Description |
Cartridge number |
Part number |
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Supplies |
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For use only in Europe, Russia, CIS, Mid East and Africa |
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HP 44A Black Toner Cartridge |
Standard-capacity replacement black toner |
44A |
CF244A |
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cartridge |
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For use only in North America, Latin America, Asia Pacific Countries/Regions (Exclude China, India) |
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HP 48A Black Toner Cartridge |
Standard-capacity replacement black toner |
48A |
CF248A |
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cartridge |
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For use only in China, India |
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HP 47A Black Toner Cartridge |
Standard-capacity replacement black toner |
47A |
CF247A |
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cartridge |
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|
16 Chapter 3 Supplies, accessories, and parts |
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Replace the toner cartridge
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.
Item |
Description |
Cartridge number |
Part number |
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|
Supplies |
|
|
|
|
|
|
|
For use only in Europe, Russia, CIS, Mid East and Africa |
|
|
|
|
|
|
|
HP 44A Black Toner Cartridge |
Standard-capacity replacement black toner |
44A |
CF244A |
|
cartridge |
|
|
|
|
||
For use only in North America, Latin America, Asia Pacific Countries/Regions (Exclude China, India) |
|
||
|
|
|
|
HP 48A Black Toner Cartridge |
Standard-capacity replacement black toner |
48A |
CF248A |
|
cartridge |
|
|
|
|
|
|
For use only in China, India |
|
|
|
|
|
|
|
HP 47A Black Toner Cartridge |
Standard-capacity replacement black toner |
47A |
CF247A |
|
cartridge |
|
|
|
|
|
|
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.
Remove and replace the toner cartridge
When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
1.Open the print-cartridge door, and then remove the old print cartridge.
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Replace the toner cartridge 17 |
2.Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the OPC cover or the roller surface.
3.Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge.
4.Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.
18 Chapter 3 Supplies, accessories, and parts |
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5.Remove the orange cover from the print cartridge.
6.Insert the print cartridge in the product, and then close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
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Replace the toner cartridge 19 |
20 Chapter 3 Supplies, accessories, and parts |
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4Print
●Print tasks (Windows)
●Print tasks (OS X)
●Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
NOTE: When the Attention and Ready lights are blinking, the printer is initializing, cleaning, or cooling down. When the printer is cooling down print jobs might pause. Print jobs will continue when the engine is ready. This might take several minutes.
To provide productive printing, this HP LaserJet Pro may automatically enter cool down mode under certain environmental conditions when required.
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Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.From the software program, select the Print option.
2.Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
●Windows 10: Select Print, and then select the printer.
●Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3.Click or tap the tabs in the print driver to configure the available options.
4.Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.Click or tap the OK button to print the job.
22 Chapter 4 Print |
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