HP l2000, compaq presario v2000 Service Manual

Maintenance and Service Guide

HP Special Edition L2000 Notebook PC Compaq Presario V2000 Notebook PC

Document Part Number: 393671-001

The information and procedures included in this

✎

and Service Guide

Notebook PC models and Compaq Presario V2000 Notebook PC models equipped with AMD processors.

July 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

apply to all HP Special Edition L2000

Maintenance

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Special Edition L2000 Notebook PC Compaq Presario V2000 Notebook PC First Edition: July 2005 Document Part Number: 393671-001

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.4 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–12

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–14

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–2

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–3

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

Maintenance and Service Guide iii

Contents

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Mini PCI Communications Module . . . . . . . . . . . . 5–14

5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.9 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–31

5.14 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.17 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.18 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.20 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Special Edition L2000 Notebook PC and the Compaq Presario V2000 Notebook PC offer advanced modularity, AMD Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Special Edition L2000 and Compaq Presario V2000

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance

✎

and Service Guide to “full-featured” and “defeatured” units. A notebook model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components:

■ 6-in-1 digital card reader

■ Expansion port 2

■ Bluetooth wireless communications support

■ IEEE 1394 digital port

A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components in the preceding list.

■ The following processors are available, varying by

notebook model:

❏ AMD Turion 64 ML-37 (2.0-GHz), ML-34 and ML-32

(1.8-GHz), and ML-30 and ML-28 (1.6-GHz) processors

❏ Mobile AMD Sempron 3300+ (2.0-GHz), 3000+

(1.8-GHz), and 2800+ (1.6-GHz) processors

■ 14.0-inch WXGA (1280 × 768) TFT display with over

16.7 million colors, varying by notebook model

■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB on select models

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by notebook model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on/off button and dedicated

two-way scroll region

1–2 Maintenance and Service Guide

Product Description

■ Integrated 10/100 BASE-T Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

wireless local area network (WLAN) device

■ Support for one Type II PC Card slot, with support for both

32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X Max DVD-ROM drive

❏ 24X DVD/CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Dual Layer Combo Drive,

LightScribe

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Memory card reader (select models only)

❏ Universal Serial Bus (USB) v. 2.0

❏ IEEE 1394 digital (select models only)

❏ S-Video-out (select models only)

❏ Power

❏ External monitor

❏ Docking (select models only)

❏ RJ-45 (network)

❏ RJ-11 (modem)

❏ PC Card

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Notebook

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3,

“Preparing the Notebook for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.16, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the notebook are shown below and described in Table 1-1.

Front Components

1–6 Maintenance and Service Guide

Tabl e 1-1

Front Components

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3 Power/standby light

On: An integrated wireless device is hardware enabled.

■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

4 IDE (Integrated Drive

Electronics) drive light

5Battery light

■ On or blinking: The internal hard drive

or an optical drive is being accessed.

■ Amber: The battery pack is charging.

■ Green: The battery pack is fully

charged.

■ Off: The battery pack is discharging

or not inserted.

6 Display release latch Opens the notebook.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

Connects an optional monaural (single sound channel) microphone.

Connect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the notebook are shown below and described in Table 1-2.

Right-Side Components

1–8 Maintenance and Service Guide

Product Description

Tabl e 1-2

Right-Side Components

Item Component Function

1 USB connectors (2) Connect an optional USB device.

2 6-in-1 Memory Reader

(select models only)

3 1394 port

(select models only)

4 6-in-1 Memory Reader

light (select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

In Windows, supports digital memory cards.

Connects an optional 1394 device such as a scanner, digital camera, or digital camcorder.

On: A digital memory card is being accessed.

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

Maintenance and Service Guide 1–9

Product Description

The external components on the notebook rear panel are shown below and described in Table 1-3.

Rear Panel Components

Tabl e 1-3

Rear Panel Components

Item Component Function

1 Exhaust vent Provide airflow to cool internal components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

2 Power connector Connects an AC adapter cable.

1–10 Maintenance and Service Guide

The external components on the left side of the notebook are shown below and described in Table 1-4.

Left-Side Components

Tabl e 1-4

Left-Side Components

Item Component Function

Product Description

1 External monitor port Connects an optional VGA external monitor

2 Expansion port 2

(select models only)

3 RJ-45 (network) jack Connects an optional network cable.

4 RJ-11 (modem) jack Connects the modem cable.

5 USB connector (select

models only)

6 PC Card slot Supports an optional Type I or Type II 32-bit

7 PC Card eject button Ejects an optional PC Card from the

8 Security cable slot Attaches an optional security cable to the

Maintenance and Service Guide 1–11

or projector.

Connects the notebook to an optional expansion base.

The notebook has only one

✎

expansion port. The term expansion port 2 describes the type of expansion port.

Connects an optional USB device.

(CardBus) or 16-bit PC Card.

PC Card slot.

notebook.

Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

1–12 Maintenance and Service Guide

Product Description

Table 1-5

Keyboard Components

Item Component Function

1 F1 to F12 keys (12) Perform system and application tasks.

When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

3 Fn

4 Windows logo key In Windows, displays the Windows

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) In Windows, can be used like the keys

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

applications key

lock light.

system tasks. For example, pressing fn+f7 decreases screen brightness.

Start menu.

In Windows, displays a shortcut menu for items beneath the pointer.

on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–13

Product Description

The notebook top components are shown below and described in Table 1-6.

Top Components

Tabl e 1-6

Top Components

Item Component Function

1 Caps lock light On: Caps lock is on.

2 Display switch If the notebook is closed while on, turns off

the display.

1–14 Maintenance and Service Guide

Tabl e 1-6

Product Description

Top Components

(Continued)

Item Component Function

3 Wireless button Enables/disables an internal wireless

device.

4 Wireless light On: an integrated wireless device is

hardware enabled.

5 Power button When the notebook is

■ Off, press to turn on the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

from standby.

■ In hibernation, briefly press to restore

from hibernation.

6 Power/standby light

■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

7 Volume down button Decreases system volume.

8 Volume up button Increases system volume.

9 Volume mute button Mutes or restores volume.

Mute light On: Volume is muted.

10 Num lock light On: Num lock or the internal keypad is on.

Maintenance and Service Guide 1–15

Product Description

The notebook TouchPad components are shown below and described in Table 1-7.

TouchPad Components

1–16 Maintenance and Service Guide

Tabl e 1-7

TouchPad Components

Item Component Function

1 TouchPad light On: TouchPad is enabled.

2 TouchPad Moves the pointer.

Product Description

3 TouchPad horizontal

scrolling region

4 Left and right

TouchPad buttons

5 TouchPad vertical

scrolling region

6 TouchPad on/off

button

Scrolls toward left side or right side.

Function like the left and right buttons on an external mouse.

Scrolls upward or downward.

Enables/disables the TouchPad.

Maintenance and Service Guide 1–17

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-8.

Bottom Components

Table 1 -8

Bottom Components

Item Component Function

1 Battery pack Holds a battery pack.

2 Battery pack release latch Releases a battery pack from the

3 Optical drive Supports an optical disc.

1–18 Maintenance and Service Guide

battery bay.

Table 1 -8

Product Description

Bottom Components

(Continued)

Item Component Function

4 Label areas (2) Contain the notebook serial number and

other applicable regulatory labels.

5 Exhaust vents (3) Provide airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

6 Mini PCI compartment Holds an optional wireless LAN device.

To prevent an unresponsive

system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

7 Hard drive bay Holds the internal hard drive.

8 Memory module

compartment

Maintenance and Service Guide 1–19

Contains 2 memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Turion 64 and Mobile AMD Sempron processors

■ Audio

■ Display assembly

■ Fan

■ Hard drive

■ Keyboard and TouchPad

■ Memory module

■ Mini PCI communications devices

■ PC Card

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1–20 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you

✎

must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the Main, Security, Advanced, Tools, and Exit menus.

1. Open Computer Setup by turning on or restarting the notebook. Press message is displayed in the lower-left corner of the screen.

❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then

F5 or F6 until the appropriate language is

press highlighted. Press Advanced menu.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press Esc.

2. Select the Main, Security, Advanced, Tools, and Exit menus.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select Exit > Exit Discarding Changes, and then follow the instructions on the screen.

F10 while the “Press <F10> to enter Setup”

F10 to save your selection and exit the

❏ To exit and save all the settings you have entered, use the

arrow keys to select Exit > Exit Saving Changes, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

2–2 Maintenance and Service Guide

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the notebook. Press message is displayed in the lower-left corner of the screen.

❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then

F5 or F6 until the appropriate language is

press highlighted. Press Advanced menu.

❏ To view navigation information, press F1.

2. Use the arrow keys to select Exit > Load Setup Defaults.

F10 while the “Press <F10> to enter Setup”

F10 to save your selection and exit the

Troubleshooting

3. Press

F9.

4. Press enter to confirm the return to default configuration.

5. To confirm the restoration, press

F10.

6. Select Exit > Exit Saving Changes, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Main Menu

Table 2 -1

Main Menu

Select To Do This

System Information ■ View identification information about the

notebook.

■ View specification information about the processor, memory and cache size, keyboard controller version, and system BIOS.

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

DriveLock password Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Device security Enable diskette drive or optical drive for inclusion

in MultiBoot.

2–4 Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Video Graphic Mode Select UMA, SidePort, or UMA+SidePort video

memory modes.

Dedicated Video Memory View the size of the on-board video memory.

Total Video Memory View the size of the total system video memory.

Language Support Change the Computer Setup language.

Boot Order Set the boot order.

Accessibility Options Provides access to electronic and information

technology to a wide range of people with disabilities.

Embedded WLAN device Enable/disable a wireless local area network

device.

Embedded Bluetooth device

Enable/disable a Bluetooth device.

Selecting from the Tools Menu

Table 2 -4

Tools M enu

Select To Do This

HDD Self-test Run a quick or comprehensive self-test on any

hard drive in the system.

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 -5

Exit Menu

Select To Do This

Exit Saving Changes Save changes entered during the current session.

Then exit and restart the notebook. The changes you save are in effect when the notebook restarts.

Exit Discarding Changes Cancel changes entered during the current

session. Then exit and restart the notebook.

Load Setup Defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification information is retained.)

2–6 Maintenance and Service Guide

+ 146 hidden pages