HP (Hewlett-Packard) KE624AA User Manual

User Guide

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: November 2013

Document Part Number: 742532-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To obtain the latest information in this guide, contact support. For U.S. support, go to

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Getting information ............................................................................................................................................ 1

2 Setting up your computer .................................................................................................................................. 3

Connecting to the Internet (select models only) ................................................................................... 4

3 Protecting your computer .................................................................................................................................. 5

Computer security features .................................................................................................................. 5

4 Troubleshooting ................................................................................................................................................ 6

Computer does not start ....................................................................................................................... 6

Power ................................................................................................................................................... 7

Display (monitor) .................................................................................................................................. 7

Keyboard and mouse (with cable) ........................................................................................................ 7

Keyboard and mouse (wireless) ........................................................................................................... 9

Speakers and sound .......................................................................................................................... 10

Internet access ................................................................................................................................... 10

Software troubleshooting .................................................................................................................... 11

5 System Recovery ............................................................................................................................................ 13

Choosing a system recovery method ................................................................................................. 13

System recovery options .................................................................................................................... 13

Recovery media ................................................................................................................................. 15

6 Maintenance ................................................................................................................................................... 17

Schedules and tasks .......................................................................................................................... 17

Cleaning your computer ..................................................................................................................... 17

7 Specifications .................................................................................................................................................. 20

Operating specifications ..................................................................................................................... 20

8 Support information ......................................................................................................................................... 21

Ways to get help ................................................................................................................................. 21

Where to get help ............................................................................................................................... 21

Customer support for repairs .............................................................................................................. 22

Before upgrading your hardware ........................................................................................................ 22

Index ................................................................................................................................................................... 23

1 Getting information

Tasks Instructions

Set up your computer

●

Connect to the Internet See

●

Recover factory settings See

●

See how-to videos about using the

●

features of your computer

Learn how to use the Windows®

●

operating system

Find Windows password information

●

Find links to driver updates

●

Read frequently asked questions

●

Troubleshoot the most common

●

computer hardware and software issues

Find electronic user guides and

●

specifications for your computer model

Order parts and find additional

●

troubleshooting help

Setup Instructions

– or –

See

Setting up your computer on page 3.

Connecting to the Internet (select models only) on page 4.

System Recovery on page 13.

http://www.hp.com/supportvideos (English only).

Go to

Help and Support:

From the Start screen, type help, and then select Help and Support. For U.S. support, go

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/

country/us/en/wwcontact_us.html.

See

Troubleshooting on page 6.

http://www.hp.com/go/contactHP.

Go to

poster

Upgrade or replace components of

●

your computer

Find computer warranty information

●

Get up-to-date information and help

●

from the Windows community

Connect to a TV (select models only) Go to

●

Maintain your computer From the Start screen, select the HP Support Assistant app. HP Support Assistant

●

Find safety and regulatory notices

●

http://www.hp.com/go/contactHP.

Go to

HP Worldwide Limited Warranty and Technical Support

From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

http://www.hp.com/support/consumer-forum.

Go to

http://www.hp.com/go/contactHP.

maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance.

– or –

Maintenance on page 17.

See

Regulatory, Safety and Environmental Notices

From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

– or –

guide:

Tasks Instructions

Go to

http://www.hp.com/go/contactHP.

Find ergonomic information

●

Safety & Comfort Guide

From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

– or –

http://www.hp.com/ergo.

Go to

2 Chapter 1 Getting information

2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your equipment:

Place the computer in a location away from water, dust, moisture, and soot. These

●

environmental factors can increase the temperature inside your computer or cause fire or electrocution.

Do not disable the power cord grounding pin. The grounding pin is an important safety feature.

●

Plug the power cord into an AC outlet that is easily accessible at all times.

●

Disconnect power from the equipment by unplugging the power cord from the AC outlet. To

●

prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.

The power supply is preset for the country or region in which you purchased your computer. If

●

you move, check the voltage requirements for your new location before plugging the computer into an AC outlet.

To reduce the risk of serious injury read the

http://www.hp.com/ergo.

1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a

walkway or where it can be stepped on or damaged by placing furniture on it.

2. When connecting all power cords from the monitor, computer, and accessories to an

uninterruptible power supply (UPS), it is recommended that you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently running.

From the Start screen, type control panel, select Control Panel, select System and Security, and then select System.

b. Open your internet browser, and then go to

c. Select your country and language, if necessary, and then click Support & Drivers.

d. Select Download drivers and software (and firmware), type your computer model name and

number in the product field, and then press enter.

e. If necessary, select your computer model from Product search results.

Safety & Comfort Guide

http://www.hp.com/go/contactHP.

. To access this guide, go to

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

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