HP HP-UX System Fault Management User Manual

System Fault Management Administrator’s

Guide

HP-UX 11i v1

Edition 1

Manufacturing Part Number: 5991-5475

E0604

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About This Document

1. Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Instance Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Indication Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

User Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

HP Systems Insight Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

HP System Management Homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2. Installing the SFM Software

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing the SFM Software from the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Verifying the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Verifying the Installation Using the TUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Verifying the Installation Using the CLI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing the SFM Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing the Software Using the TUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing the Software Using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Verifying Removal of the SFM Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Verifying Removal Using the TUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Verifying Removal Using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring Indication Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring Error Logging in SFM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents

3. Administering Indications and Instances Using HP SIM

Creating Subscriptions and Viewing Indications Using HP SIM . . . . . . . . . . . . . . . . 45

Creating Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing Instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing Information About Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Contents

Viewing Information About Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Viewing Information About Cooling Devices and Power Supplies. . . . . . . . . . . . . . . 64

Viewing Information About Temperature and Voltage Status. . . . . . . . . . . . . . . . . . 67

4. Administering Indications and Instances Using HP SMH

Viewing Instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Viewing Information About Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Viewing Information About Cooling Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing Information About Physical Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing Information About Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing Information About Temperature and Voltage. . . . . . . . . . . . . . . . . . . . . . . . 73

Administering Indications Using EVWEB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Launching EVWEB for Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring Email Consumer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Creating EVWEB Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Modifying EVWEB Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Deleting EVWEB Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Viewing EVWEB Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Viewing External Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Viewing Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Launching EVWEB for Viewing WBEM Indications . . . . . . . . . . . . . . . . . . . . . . . . . 92

Searching WBEM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Viewing Summary Information About WBEM Events. . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing Detailed Information About WBEM Events . . . . . . . . . . . . . . . . . . . . . . . . . 96

Deleting WBEM Events from the Event Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Tracing EVWEB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Enabling Tracing Using EVWEB GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Enabling Tracing Using EVWEB CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Modifying Tracing Using EVWEB GUI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Modifying Tracing Using EVWEB CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Disabling Tracing Using EVWEB GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Disabling Tracing Using EVWEB CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Contents

5. Troubleshooting SFM

Troubleshooting Instance Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Troubleshooting Indication Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Troubleshooting EVWEB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Contents

About This Document

This document describes how to install, administer, and troubleshoot the System Fault Management (SFM) software and its components.

Document updates may be issued between editions to correct errors or to document product changes. To ensure that you receive the updated or new editions, subscribe to the appropriate product support service. Contact your local HP sales representative for more information.

This document can also be found online at:

http://docs.hp.com/en/diag

Intended Audience

This document is intended for system administrators responsible for installing, and managing remote systems using SFM. This document is also intended for users working on the client systems. Administrators and users are expected to have knowledge of operating system concepts, commands, and online diagnostics tools.

This document is not a tutorial.

Publishing History

Table 1 lists the publishing history for this document.

Table 1 Publishing History

Document

Manufacturing

Part Number

5991-5475 11i Version 1 April 2006

Operating

Systems

Supported

Publication

Date

Document Organization

System Fault Management Administrator’s Guide is divided into several chapters. Each chapter contains information on installing and administering SFM.

Chapter 1 Introduction Introduces the SFM software, SFM features and benefits, SFM providers,

user interfaces, EVWEB, and the architecture of SFM.

Chapter 2 Installing the SFM Software Instructs how to install, verify, and remove the SFM

software.

Chapter 3 Administering Indications and Instances Using HP SIM Describes how to use the HP

Systems Insight Manager (HP SIM) GUI to administer indications and view instances on remote systems.

Chapter 4 Administering Indications and Instances Using HP SMH Describes how to use the

HP System Management Homepage (HP SMH) GUI to administer indications and view instances on the local system.

Chapter 5 Troubleshooting SFM Describes how to troubleshoot SFM providers and EVWEB.

Typographic Conventions

This document uses the following conventions:

audit (5) An HP-UX manpage. In this example, audit is the name and 5 is the section in the HP-UX

Reference. On the Web and on the Instant Information CD, it may be a link to the manpage

itself. From the HP-UX command line, you can enter “man audit” or “man 5 audit” to view the manpage. See man (1).

Book Title The title of a book. On the Web and on the Instant Information CD, it may be a link to the

book itself.

KeyCap The name of a keyboard key. Note that Return and Enter both refer to the same key.

Emphasis Text that is emphasized.

Bold The defined use of an important word or phrase.

ComputerOutput Text displayed or generated by the system.

UserInput Commands and other text that you type.

Command A command name or qualified command phrase.

Variable The name of a variable that you can replace in a command or function or information in a

display that represents several possible values.

[] The contents are optional in formats and command descriptions. If the contents are a list

separated by |, you can choose one of the items.

{} The contents are required in formats and command descriptions. If the contents are a list

separated by |, you must choose one of the items. ... The preceding element can be repeated an arbitrary number of times. | Separates items in a list of choices.

HP-UX Release Name and Release Identifier

Each HP-UX 11i release has an associated release name and release identifier. The uname (1) command with the -r option returns the release identifier. Table 2 shows the releases available for HP-UX 11i.

Table 2 HP-UX Releases

Release

Identifier

B.11.11 HP-UX 11i v1.0 PA-RISC

Release Name

Supported Processor

Architecture

Related Information

Additional information about SFM is available at:

http://docs.hp.com/en/diag

Following lists the other documents on SFM:

System Fault Management Release Notes System Fault Management Frequently Asked Questions System Fault Management Provider Data Sheets

HP Welcomes Your Comments

HP welcomes your comments concerning this document. We are truly committed to providing documentation that meets your needs.

Send your comments or suggestions to:

diag_lp@presskit.rsn.hp.com

Include the document title, manufacturing part number, and any comment, error found, in this document. Also, please include what we did right, so we can incorporate it into other documents.

1Introduction

This chapter introduces you to the System Fault Management (SFM) software and the tools that SFM includes.

The chapter discusses the following topics:

Chapter 1 11

Introduction

• “Overview” on page 13

• “Features and Benefits” on page 14

• “Providers” on page 15

• “User Interfaces” on page 19

• “Architecture” on page 20

Chapter 112

Introduction

Overview

The SFM software is a collection of tools used to monitor the health of HP servers running HP-UX. SFM retrieves information about a system’s hardware devices such as CPU, memory, power supply, and cooling devices. SFM operates within the Web-Based Enterprise Management (WBEM) environment.

WBEM is an industry-wide standards-based initiative to aid the management of large scale systems. WBEM has the following components:

• A WBEM infrastructure, such as HP WBEM services. SFM uses the Common Information Model Object Manager (CIMOM) WBEM service to route query requests and responses between WBEM providers and clients. Clients must be compliant with the Common Information Model (CIM) (2.7) schema of the Distributed Management Task Force (DMTF).

• A WBEM-based network management application, such as the HP Systems Insight Manager (HP SIM) and HP System Management Homepage (HP SMH), a user interface for controlling and monitoring resources within a large-scale system. SFM can use HP SIM to display query information for local and remote systems.

• WBEM providers that obtain information. SFM includes instance and indication providers, which are one set of WBEM providers among many. SFM providers query and provide system hardware property and event information.

Chapter 1 13

Introduction

Features and Benefits

SFM dynamically queries on request property information about a hardware device on a local or remote system. It offers the following features and benefits:

• Displays information on standards-compliant graphical and command-line system management applications, such as HP SIM and HP SMH.

• Operates within the WBEM environment.

• Supports the Central Management Server (CMS) running on HP-UX, Linux®, or Windows®.

• Enables you to view and administer WBEM indications.

• Provides the same features and benefits as those found in the EMS Hardware Monitors.

NOTE SFM is the future replacement of EMS Hardware Monitors.

Chapter 114

Introduction

Providers

SFM providers can be classified as instance providers or as indication providers. This section describes these providers.

Chapter 1 15

Introduction

Providers

Instance Providers

On request, an SFM instance provider dynamically queries the local or remote system for the property information described in Table 1-1 and reports the information to the CIMOM.

Table 1-1 Instance Providers

Instance Provider Description

CPU The CPU Instance Provider gathers the

following types of information:

• Logical processor information, such as:

— Current clock speed — Processor family — Processor status information,

including configuration and deconfiguration, failure status, and active and inactive status

— Load percentage

• Physical processor chip information, such as chip revisions and architecture revisions

• Location details, such as:

— Location attributes such as cabinet

number, cell number, slot number, and so on. Only information for filled slots is available.

— Processor IDs

The CPU Instance Provider depends on the EMS Wrapper Provider to update the processor inventory.

Chapter 116

Table 1-1 Instance Providers (Continued)

Instance Provider Description

Memory The Memory Instance Provider gathers the

following types of information:

• Memory slot information

• Memory module information, such as:

— Serial number —Part number —Memory capacity — Module form factor — Module status (for example,

The Memory Instance Provider depends on the EMS Wrapper Provider to update the memory inventory.

Introduction

Providers

configuration status, failure status)

Environmental The Environmental Instance Provider

gathers information about the following hardware components:

•Fans

• Power supply

• Bulk power supply

• AC input lines

Filter Metadata (FMD) The FMD Instance Provider does the

following:

• Provides the ability to predefine a filter in a repository

• Ensures that chosen indications are logged to the Event Archive

• Creates HP-advised subscriptions when SFM is installed

Chapter 1 17

Introduction

Providers

Indication Providers

SFM includes one indication provider called the EMS Wrapper Provider. This provider converts hardware events received from EMS Hardware Monitors into WBEM indications. The EMS Hardware Monitors constantly monitor the system hardware resources for any unusual activity. When any unusual activity is detected on a monitored resource, the EMS monitor that is monitoring the resource generates an event that includes details of the problem and notify the EMS Wrapper Provider through the EMS framework. The EMS Wrapper Provider receives these events and converts them into WBEM indications.

The EMS Wrapper Provider then reports these indications to the CIMOM. Using a WBEM-based management application, such as HP SIM, you can subscribe to and receive Event Monitoring Service (EMS) events generated on a remote system. On the system on which SFM is installed, you can use an SFM tool called EVWEB to view and administer events through the HP SMH interface.

NOTE The terms events and indications are used interchangeably.

Chapter 118

Introduction

User Interfaces

You can use two types of interfaces to view SFM provider queries: HP SIM and HP SMH. This section describes these interfaces.

HP Systems Insight Manager

HP SIM is a WBEM-based user interface for controlling and monitoring resources within a large-scale system. You can use HP SIM to create subscriptions and to view indications and instances on a remote system. You must install HP SIM on the CMS. You can use HP SIM to launch HP SMH.

HP System Management Homepage

HP SMH is a secure, Web-based management application. You must install HP SMH on a local system to view hardware configuration, status data, performance metrics, system thresholds, and software version control information. You can also launch HP SMH from HP SIM remotely.

Chapter 1 19

Introduction

Architecture

Figure 1-1 illustrates the architecture of SFM installed on a PA-RISC-based client system. The client system is managed by the CMS.

Figure 1-1 Block Diagram of SFM on PA-RISC-Systems

The following list describes the sequence of events when a request is made for information:

1. The CIMOM receives requests from the CMS for device information.

2. The CIMOM converts the requests to a format that is deciphered by the SFM providers and directs the requests to the appropriate SFM provider, for example, the CPU Instance Provider.

3. The SFM provider queries the associated hardware device for property information.

4. The SFM provider returns the query information to the CIMOM.

5. The CIMOM conveys the responses from the provider to the CMS.

Chapter 120

Introduction

Architecture

Information can be viewed using HP SIM on the remote system and HP SMH on the local system.

The following list describes the sequence of events when an event is generated from an EMS monitor:

1. The EMS Wrapper Provider receives events generated by the EMS monitors through the EMS framework.

2. The provider converts these events into WBEM indications and reports these indications to the CIMOM.

3. The CIMOM directs these indications to EVWEB and to the CMS that has created subscriptions for indications. EVWEB then stores the indications either in the Event Archive or in your E-mail box, or both, depending on your configuration.

Indications can be viewed using HP SIM on the remote system and HP SMH on the local system.

Chapter 1 21

Introduction

Architecture

Chapter 122

2 Installing the SFM Software

For HP-UX 11i v1, the System Fault Management (SFM) software is available only on the Software Depot. This chapter describes how to install the SFM software on the HP-UX 11i v1 operating system.

Chapter 2 23

Installing the SFM Software

This chapter discusses the following topics:

• “Prerequisites” on page 25

• “Installing the SFM Software from the Web” on page 26

• “Verifying the Installation” on page 27

• “Removing the SFM Software” on page 30

• “Verifying Removal of the SFM Software” on page 38

• “Configuring Indication Filters” on page 40

• “Configuring Error Logging in SFM” on page 41

Chapter 224

Installing the SFM Software

Prerequisites

Following are the prerequisites for installing the SFM software:

• HP-UX 11i v1 September 2005 Operating Environment Update Release (OEUR) or later

• OpenSSL Version A.00.09.07e.012 or later

• WBEM Services Version A.02.00.09 or later

• SysMgmtWeb Version A.2.2.2 (HP-UX Web-Based System Management User Interface)

• Online Diagnostics (OnlineDiag bundle B.11.11.16.xx) Table 1-1 lists the versions of Online Diagnostics that support the

SFM software. All later versions of Online Diagnostics will support the SFM software in the future.

Table 2-1 Online Diagnostics Versions

EMS Version A.04.20

STM Version A.49.10

• PHSS_33033

• PHCO_31903

• PHCO_31923

NOTE All the prerequisites are available in the Software Depot. All the patches

are available at:

http://itrc.hp.com

The PHCO_31903 patch depends on the PHCO_24402 patch. HP recommends that you install HP Systems Insight Manager (HP SIM)

version 5.0.01 to remotely administer indications and instances.

Chapter 2 25

Installing the SFM Software

Installing the SFM Software from the Web

To install the SFM software from the Software Depot, complete the following steps:

Step 1. Go to HP Software Depot at:

http://www.hp.com/go/softwaredepot

Step 2. Search for SysFaultMgmt. The Overview page is displayed.

Step 3. Go to the Installation page and review Prerequisites to ensure that your

system meets the requirements.

Step 4. Select the Receive for Free >> option at the bottom right of the page.

Step 5. Select the appropriate release of the HP-UX operating system.

Step 6. Enter your registration information. Read and accept the terms and

conditions.

Step 7. Click Next >> at the bottom right of the page.

Step 8. Click the appropriate link under Download Software to download the

software. Save the software in a local directory on your system, for example, /tmp/SysFaultMgmt.depot.

Step 9. To install the product, login as superuser and enter the following

command:

# swinstall -s <full path of depot> SysFaultMgmt

For example,

# swinstall -s /tmp/SysFaultMgmt.depot SysFaultMgmt

Step 10. To verify whether the SFM software is installed properly, enter the

following command at the HP-UX prompt:

# swlist | grep SysFaultMgmt

If the SFM software is installed properly, SysFaultMgmt and the version number appear in the output. If the SFM software is not installed properly, you must repeat the installation procedure. For more information, see “Verifying the Installation” on page 27.

Chapter 226

Installing the SFM Software

Verifying the Installation

This section describes how to verify the SFM software installation using the TUI and the CLI.

NOTE The version numbers of the products shown in the figures may be

different from the version you are installing.

Verifying the Installation Using the TUI

To verify the SFM software installation, complete the following steps:

Step 1. Log in to the system as a superuser.

Step 2. Click Logfile in the Install window, as shown in the following figure:

Chapter 2 27

Installing the SFM Software

Verifying the Installation

Step 3. For information about errors related to installation, enter the following

The Logfile, which includes details about the installation, is displayed. If there are no errors in the Logfile, the SFM software is installed properly. If the SFM software is not installed properly, you must repeat the installation procedure.

command at the HP-UX prompt:

# swjob -a log <jobid> @ <system name>:/

The jobid is available in the Logfile, as underlined in the Logfile window, in the following figure:

For example, enter the following command at the HP-UX prompt:

# swjob -a log iemlhamia-0013 @ iemlhamia.india.hp.com:/

Verifying the Installation Using the CLI

To verify your installation using the CLI, complete the following steps:

Step 1. Log in to the system as a superuser.

Chapter 228

Step 2. Enter the following command at the HP-UX prompt:

# swjob

If the output contains no errors, the SFM software is installed properly. Otherwise, you must install the SFM software again.

A sample output is shown in the following figure:

Installing the SFM Software

Verifying the Installation

Step 3. For information about installation-related errors, enter the following

command at the HP-UX prompt:

# swjob -a log <jobid> @ <system name>:/

Chapter 2 29

Installing the SFM Software

Removing the SFM Software

This section describes how to remove of the SFM software using the TUI and the CLI.

CAUTION Removing the SFM software makes your system vulnerable to failure.

Also, all the software products that depend on the SFM software may not work properly.

NOTE The version numbers of the products shown in the figures may be

different from the version you are installing.

Removing the Software Using the TUI

To remove the SFM software from your system, complete the following steps:

Step 1. Log in to the system as a superuser.

Step 2. Enter the following command at the HP-UX prompt:

# swremove

Chapter 230

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