HP H6T95AA, H6V04AA User Manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: July 2013

Document Part Number: 730501-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Table of contents

1 Starting right ................................................................................................................................................... 1

Best practices ....................................................................................................................................... 1

Fun things to do .................................................................................................................................... 2

More HP resources .............................................................................................................................. 3

2 Getting to know your computer ..................................................................................................................... 5

Finding your hardware and software information ................................................................................. 5

Locating hardware ............................................................................................................... 5

Locating software ................................................................................................................. 5

Front ..................................................................................................................................................... 6

Right side ............................................................................................................................................. 7

Left side ................................................................................................................................................ 9

Top ..................................................................................................................................................... 11

Bottom ................................................................................................................................................ 12

Labels ................................................................................................................................................. 13

Identifying the labels .......................................................................................................... 13

3 Connecting to a network .............................................................................................................................. 14

Connecting to a wireless network ....................................................................................................... 14

Using the wireless controls ................................................................................................ 14

Using an Internet service provider ..................................................................................... 14

Setting up a WLAN ............................................................................................................ 15

Configuring a wireless router ............................................................................................. 15

Protecting your WLAN ....................................................................................................... 15

Connecting to a WLAN ...................................................................................................... 16

Connecting to a wired network ........................................................................................................... 17

Connecting to a local area network (LAN) ......................................................................... 17

4 Enjoying entertainment features ................................................................................................................. 18

Using the webcam .............................................................................................................................. 19

Using audio ........................................................................................................................................ 19

iii

Adjusting the volume ......................................................................................................... 19

Connecting speakers ......................................................................................................... 19

Connecting headphones .................................................................................................... 20

Using Beats Audio ............................................................................................................. 20

Accessing Beats Audio ..................................................................................... 20

Using video ......................................................................................................................................... 20

Connecting an HDMI device .............................................................................................. 20

Using HDMI audio .............................................................................................................. 21

Managing your audio and video files .................................................................................................. 21

Share media and data across your home group network (select models only) .................................. 22

Enable media sharing and set up a home group network ................................................. 22

Stream and share media between mobile devices ............................................................ 22

Migrate or synchronize data .............................................................................................. 23

Share photos, videos, and music to and from your phone ................................................ 23

Determining your Android phone operating system (OS) version ..................... 23

Download the sMedio TrueLink+ app to your phone ......................................... 23

Start sharing media ........................................................................................... 23

5 Navigating using the keyboard and pointing devices ............................................................................... 25

Using touch screen gestures .............................................................................................................. 26

One-finger slide ................................................................................................................. 26

Tapping .............................................................................................................................. 26

Scrolling ............................................................................................................................. 27

Pinching/stretching ............................................................................................................ 27

Rotating (select models only) ............................................................................................ 28

Edge swipes ...................................................................................................................... 29

Right-edge swipe .............................................................................................. 29

Left-edge swipe ................................................................................................. 29

Top-edge swipe and bottom-edge swipe .......................................................... 30

Using the keyboard ............................................................................................................................ 31

Using the action keys ......................................................................................................... 32

Using Microsoft Windows 8 shortcut keys ......................................................................... 33

Using the integrated numeric keypad ................................................................................ 33

6 Managing power ............................................................................................................................................ 35

Initiating Sleep and Hibernation ......................................................................................................... 35

Manually initiating and exiting Sleep .................................................................................. 35

Manually initiating and exiting Hibernation ........................................................................ 36

Setting password protection on wakeup ............................................................................ 36

Shutting down (turning off) the computer ........................................................................................... 36

7 Managing and sharing information ............................................................................................................. 38

Using a USB device ........................................................................................................................... 38

Connecting a USB device .................................................................................................. 39

Removing a USB device .................................................................................................... 39

Inserting and removing a memory card .............................................................................................. 40

8 Maintaining peak performance .................................................................................................................... 41

Performing routine maintenance ........................................................................................................ 41

Using Disk Cleanup ........................................................................................................... 41

Using Disk Defragmenter ................................................................................................... 41

Updating programs and drivers ......................................................................................... 41

Cleaning your computer ..................................................................................................... 43

Cleaning procedures ......................................................................................... 43

Cleaning the display (All-in-Ones or Notebooks) .............................. 43

Cleaning the sides or cover .............................................................. 43

Cleaning the keyboard or mouse ...................................................... 44

Using security measures .................................................................................................................... 45

Setting Windows passwords .............................................................................................. 45

Setting Computer Setup (BIOS) passwords ...................................................................... 46

Using Internet security software ........................................................................................ 46

Installing software updates ................................................................................................ 47

Installing Windows updates ............................................................................... 47

Updating software ............................................................................................. 47

9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................... 48

Starting Computer Setup (BIOS) ........................................................................................................ 48

Updating the BIOS ............................................................................................................................. 48

Determining the BIOS version ........................................................................................... 48

Downloading a BIOS update ............................................................................................. 49

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 50

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 50

10 Backing up, restoring, and recovering ..................................................................................................... 51

Creating recovery media and backups ............................................................................................... 52

Creating HP Recovery media ............................................................................................ 52

Restore and recovery ......................................................................................................................... 54

Using Windows Refresh for quick and easy recovery ....................................................... 55

Remove everything and reinstall Windows ........................................................................ 55

Recovering using HP Recovery Manager .......................................................................... 56

What you need to know ..................................................................................... 56

Using the HP Recovery partition (select models only) ...................................... 57

Using HP Recovery media to recover ............................................................... 57

Changing the computer boot order ................................................................... 57

Removing the HP Recovery partition ................................................................................. 58

11 Troubleshooting .......................................................................................................................................... 59

Wireless connection problems ........................................................................................................... 59

Cannot connect to a WLAN ............................................................................................... 59

Cannot connect to a preferred network ............................................................................. 59

Current network security codes are unavailable ................................................................ 60

Cannot connect to the wireless router ............................................................................... 60

Network status icon is not displayed .................................................................................. 61

Power problems ................................................................................................................................. 62

Computer will not turn on or start ....................................................................................... 62

Hard drive error .................................................................................................................. 62

Computer is not responding ............................................................................................... 62

Computer shuts down unexpectedly .................................................................................. 62

Computer Setup problems ................................................................................................................. 63

The computer will not enter Computer Setup .................................................................... 63

Display problems ................................................................................................................................ 64

The display is blank ........................................................................................................... 64

Images on the screen are too large or too small, or the images are fuzzy ........................ 64

Keyboard and mouse problems ......................................................................................................... 65

Audio problems .................................................................................................................................. 67

No sound is produced ........................................................................................................ 67

Software problems ............................................................................................................................. 68

12 Specifications .............................................................................................................................................. 69

Operating specifications ..................................................................................................................... 69

13 Electrostatic Discharge .............................................................................................................................. 70

Index ................................................................................................................................................................... 71

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources.

Best practices

After you set up and register the computer, we recommend the following steps:

If you haven’t already done so, connect to a wired or wireless network. See details in

●

to a network on page 14.

Become familiar with the computer hardware and software. For information, go to

●

know your computer on page 5 and Enjoying entertainment features on page 18.

Back up your hard drive by creating a recovery drive. See

●

on page 51.

Backing up, restoring, and recovering

Connecting

Getting to

Best practices 1

Fun things to do

You know that you can watch a YouTube video on the computer. But did you know that you can

●

also connect your computer to a digital set-top box or gaming console? For more information,

Connecting an HDMI device on page 20.

see

You know you can listen to music on the computer. But did you know that you can also stream

●

live radio to the computer and listen to music or talk radio from all over the world? See

audio on page 19.

Experience music the way the artist intended, with deep controlled bass and clear, pure sound.

●

Using Beats Audio on page 20.

See

Use the new Windows 8 touch gestures for smooth control of images and pages of text. See

●

Using touch screen gestures on page 26.

Using

2 Chapter 1 Starting right

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Windows 8 Basics guide ● Overview of using Windows® 8.

Help and Support

From the Start screen, type h, and then select Help and Support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide

support, go to

wwcontact_us.html.

Instructional videos

Go to

Upgrading and Servicing Guide

For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Troubleshooting

See

Troubleshooting on page 59 in this guide for

more information.

http://welcome.hp.com/country/us/en/

http://www.hp.com/supportvideos (English only)

http://www.hp.com/go/

Overview of computer setup and features.

●

A broad range of how-to information and troubleshooting tips.

●

● How-to videos about using the features of your computer.

● Instructions for upgrading or replacing components of your

computer.

● Solutions to the following problems:

◦ Wireless connection problems

Power problems

◦

Display problems

◦

Safety & Comfort Guide

To access this guide, select HP Support Assistant on the Start screen, select My computer, and then select User guides, or go to

Worldwide support web page

To get support in your language, go to

http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Regulatory, Safety and Environmental Notices

To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

http://www.hp.com/ergo.

◦ Keyboard and mouse problems

Audio problems

◦

Software problems

◦

Proper workstation setup.

●

● Guidelines for posture and work habits that increase your

comfort and decrease your risk of injury.

Electrical and mechanical safety information.

●

● Access to the following support options:

Online chat with an HP technician.

◦

Email support.

◦

◦ Support telephone numbers.

HP service center locations.

◦

● Important regulatory notices.

More HP resources 3

Resource Contents

Limited Warranty*

To access this guide, select the HP Support

Assistant app on the Start screen, select My computer, and then select Warranty and services,

or go to

http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from

● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/orderdocuments or write to:

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

Specific warranty information about this computer.

●

http://www.hp.com/go/

4 Chapter 1 Starting right

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

A list displays all the devices installed on your computer.

Locating software

To find out what software is installed on your computer:

1. From the Start screen, right-click using the external wireless mouse.

– or –

Swipe down from the top edge of the computer screen.

2. Select the All apps icon.

Finding your hardware and software information 5

Front

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals.

(2) Internal microphones (2) Record audio, automatically filtering out the noise around you.

(3) Webcam light On: The webcam is on.

(4) Webcam Records video and takes still photographs.

To use the webcam, from the Start screen, type c, and then select Camera.

(5) Speakers (2) Produce sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

6 Chapter 2 Getting to know your computer

Right side

Component Description

(1)

(2)

USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and

provides enhanced USB power performance for USB 3.0 devices.

USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device. USB

charging ports allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

Right side 7

Component Description

(3) Subwoofer connector Connects HP Pulse Subwoofer (purchased separately). The

(4)

(5)

(6)

USB 2.0 ports (2) Connect optional USB devices.

RJ-45 (network) jack Connects a network cable.

Hard drive light Blinking: The hard drive is being used.

subwoofer provides superior bass sound.

8 Chapter 2 Getting to know your computer

Left side

Component Description

(1)

HDMI-in port Connects an optional video or audio device, such as a gaming

console or digital set-top box.

Left side 9

Component Description

(2)

(3)

(4) AC adapter light

(5)

Audio-out (headphone) jack/ Audioin (microphone) jack

Security cable slot Attaches an optional security cable to the computer.

Power connector Connects an AC adapter.

Connects optional powered stereo speakers, headphones, earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphoneonly devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: The security cable may not prevent the computer

from being mishandled or stolen.

On: The AC adapter is connected and the battery is

●

charged.

Off: The computer is using battery power.

●

10 Chapter 2 Getting to know your computer

Top

Component Description

(1) Near Field Communication (NFC) antenna

(select models only)

(2) Power button ● When the computer is off, press the button to turn on

Sends and receives wireless signals to share media from your phone to your computer.

For more information, see

the computer.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options.

Start sharing media on page 23.

Top 11

Bottom

Component Description

(1) HDMI-in button Switches the computer screen to the HDMI device.

NOTE: The HDMI cable must be connected to the computer.

(2) Memory card reader Reads data from and writes data to memory cards such as Secure Digital

(SD) memory cards.

12 Chapter 2 Getting to know your computer

Labels

Identifying the labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are located on the bottom of the computer stand.

Service label—Provides important information to identify your computer. When contacting

●

support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the

approval markings for the countries or regions in which the devices have been approved for use.

Labels 13

3 Connecting to a network

You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers information across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device—Connects the computer to wireless local area

●

networks. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together.

For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support.

Using the wireless controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.

To use the Network and Sharing Center:

1. From the Start screen, type c, and then select Control Panel.

2. Select Network and Internet, and the select Network and Sharing Center.

For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

14 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider

● A wireless router (2) (purchased separately)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what

type of modem you have.

A wireless computer (3)

●

The illustration below shows an example of a wireless network installation that is connected to the Internet.

Additional wireless and wired computers can be connected to increase the size of your home network.

For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Configuring a wireless router

For help configuring a wireless router, see the information provided by your router manufacturer or your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or connect to an existing WLAN, always enable security features to protect your network from unauthorized access.

Connecting to a wireless network 15

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks information and requests that are sent to your network. It then discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.

Use wireless encryption.

●

Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network. For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Connecting to a WLAN

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device in your computer is on.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

3. Select Settings, and then click the network status icon.

4. Select a WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search

for and connect to a network or to create a new network connection.

After the connection is made, place the pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far the wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

16 Chapter 3 Connecting to a network

Connecting to a wired network

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network 17

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, or a gaming console.

18 Chapter 4 Enjoying entertainment features

Using the webcam

Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues whether they are next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take photos.

To start the webcam, from the Start screen, type c, and then select Camera.

▲

For details about using the webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Using audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external speakers or headphones.

Adjusting the volume

1. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Select Settings, and then click the speaker icon.

3. Adjust the slider to increase or decrease the volume.

NOTE: You can also adjust the volume using the volume keys on the external wireless keyboard.

Using the action keys on page 32 for more information.

See

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port on your computer.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting.

Using the webcam 19

Connecting headphones

You can connect wired headphones to the audio-out (headphone) jack/audio-in (microphone) jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

Using Beats Audio

You can experience Beats Audio through the computer's internal speakers or through Beats Audio headphones connected to the audio-out (headphone) jack/audio-in (microphone) jack.

Accessing Beats Audio

Use Beats Audio Control Panel to view and manually control audio and bass settings.

To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select

▲

Hardware and Sound, and then select Beats Audio Control Panel.

Using video

Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

Connecting an HDMI device

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

20 Chapter 4 Enjoying entertainment features

You can connect high-definition devices to your computer, such as a gaming console or digital set-top box.

1. Connect one end of the HDMI cable to the HDMI-in port on the computer.

2. Connect the other end of the cable to the device.

3. If the computer screen does not automatically switch, press the HDMI-in button to alternate the

computer screen to the HDMI device.

4. To make your selections, use the enter, back space, up arrow, or down arrow keys.

Using HDMI audio

HDMI is the only video interface that supports high-definition video and audio. HDMI controls are only intended to control the settings of the device plugged into that port, and do not control any other media devices on the system. When a device is plugged into the HDMI port, the volume on the computer is muted.

Managing your audio and video files

CyberLink MediaSuite helps you manage and edit your photo and video collections.

To open CyberLink MediaSuite, from the Start screen, type c, and then select CyberLink

▲

MediaSuite.

For more information about using CyberLink MediaSuite, see the software Help.

Managing your audio and video files 21

Share media and data across your home group network (select models only)

Your computer has advanced features that allow you to connect your mobile devices and exchange photos, files, data, music, or videos. Using Near Field Communication (NFC) hardware and sMedio 360 software on your home group network, you can tap your NFC-enabled Android smart phone to your computer and wirelessly share information between your two devices.

IMPORTANT: sMedio works in both Windows 8 and Windows 7 operating systems. You can use

sMedio on your computer as well as on other devices, as long as they are on the same home group network.

sMedio empowers you to:

● Stream and share media between mobile devices wirelessly with sMedio.

Migrate and synchronize data between two computers on a wired or wireless home group

●

network with sMedio TrueSync.

● Tap your phone to your computer to share photos, videos, and music to and from your phone

and your computer with sMedio TrueLink+.

NOTE: To explore all of the available features of sMedio, go to the Windows desktop and click the

sMedio TrueSync icon in the taskbar. Click Learn More on the Sign-in/Create Account screen.

Enable media sharing and set up a home group network

Before you can begin using sMedio software, you need to be sure that all of your computers and mobile devices are on the same home group network and media sharing is enabled.

1. Enable media sharing:

a. From the Start screen, point to the upper-right or lower-right corner of the display to reveal

the charms.

b. Select Settings, and then click the network status icon.

c. Right-click the network you are connected to, and then select the check box to turn on

sharing.

2. From the Start screen, click sMedio, and then click Tutorial for information on how to set up a

home group network

Stream and share media between mobile devices

To wirelessly stream and share media from one device to another, your computers and mobile devices must be on the same home group network and media sharing must be enabled on all devices. See information.

To wirelessly share media between devices, from the Start screen, select the sMedio 360.

▲

Enable media sharing and set up a home group network on page 22 for more

– or –

From the Start screen, type s, and then select sMedio 360 from the list of applications.

22 Chapter 4 Enjoying entertainment features

Migrate or synchronize data

With sMedio TrueSync, you can synchronize and access your files across multiple computers that are on the same home group network. You can also migrate files from one computer to another. For information on setting up a home group network, see

network on page 22.

1. From the Windows desktop, click the sMedio TrueSync icon on the taskbar.

2. Follow the on-screen instructions to set up your folders that will be used for migrating and

synchronizing information.

TIP: You will also be guided through the process of setting up additional computers to create the

synchronization relationship.

Enable media sharing and set up a home group

Share photos, videos, and music to and from your phone

sMedio TrueLink+ allows you to play back, stream, and share photos, videos, and music to and from your computer and NFC-enabled Android smart phone. Your computer and phone must be on the same home group network. For information on setting up a home group network, see

sharing and set up a home group network on page 22.

TIP: For help in connecting the phone to your home group network, see the phone manufacturer's

instructions.

Before you can begin sharing media, you must do the following:

Enable media

1. Determine your Android phone operating system version.

2. Download the free app on your phone.

3. Share media between your devices.

Determining your Android phone operating system (OS) version

Your phone must have the Android 4.0 or higher operating system. Refer to the phone's manufacturer's instructions for NFC-enable capabilities.

To determine the operating system version:

1. On your phone, go to the Settings screen, and then tap About Phone.

2. Tap Android version.

Download the sMedio TrueLink+ app to your phone

Download the sMedio TrueLink+ app to your phone to wirelessly touch-to-share photos, videos, and music from your NFC-enabled Android smart phone and your computer. This free app is located in the Google Play app store.

▲ Click the Tutorial icon on the sMedio main screen for instructions on downloading and using this

app.

Start sharing media

Tap your phone to your computer to start sharing media.

Share media and data across your home group network (select models only) 23

NOTE: In order to share media from your phone to your computer, the media must be in a format

that is compatible with other network devices.

1. On your phone, open the sMedio 360 TrueLink+ app, tap My Devices, and then tap My

Mobile.

2. Swipe left or right to find your music, videos, or photos.

3. Open the item you want to share.

4. Tap any part of your phone on the NFC label on the top of your computer.

5. A message, Touch to Beam, appears on the phone screen. Press and hold the item you are

sharing for a few seconds.

6. In a few seconds, you are prompted on your computer to stream, copy, or cancel the file.

Depending on your choice, the file will begin moving to the correct folder on your computer.

24 Chapter 4 Enjoying entertainment features

5 Navigating using the keyboard and

pointing devices

Your computer includes an external wireless keyboard and an external wireless mouse for easy navigation. After you remove the battery tabs from the accessories, they will automatically pair with the computer.

NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom of the

computer stand. If you have any problems with the wireless accessories, remove the receiver from the USB port and then reconnect it. For additional information, see

on page 65.

Keyboard and mouse problems

Using touch screen gestures

A touch screen computer allows you to control items on the screen directly with your fingers.

TIP: On touch screen computers, you can perform the gestures on the screen or using the keyboard

and mouse.

One-finger slide

The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.

To scroll across the screen, lightly slide one finger across the screen in the direction you want to

●

move.

NOTE: When many apps are revealed on the Start screen, you can slide your finger to move

the screen left or right.

To drag, press and hold an object, and then drag the object to move it.

●

Tapping

To make an on-screen selection, use the tap function.

Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.

●

26 Chapter 5 Navigating using the keyboard and pointing devices

Scrolling

Scrolling is useful for moving the pointer up, down, left, or right on a page or image.

●

Place two fingers on the screen and then drag them in an up, down, left, or right motion.

Pinching/stretching

Pinching and stretching allows you to zoom out or in on images or text.

Zoom in by placing two fingers together on the display and then move your fingers apart.

●

Zoom out by placing two fingers apart on the display and then move your fingers together.

●

Using touch screen gestures 27

Rotating (select models only)

Rotating allows you to turn items such as photos.

Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand,

●

slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate

may not be functional for all apps.

28 Chapter 5 Navigating using the keyboard and pointing devices

Edge swipes

With edge swipes you can perform tasks such as changing settings and finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings.

Gently swipe your finger inward from the right edge of the display onto the screen to reveal the

●

charms.

Left-edge swipe

The left-edge swipe reveals your open apps so that you can switch to them quickly.

Gently swipe your finger inward from the left edge of the display to switch between apps.

●

Without lifting your finger, swipe back toward the left edge to reveal all open apps.

Using touch screen gestures 29

Top-edge swipe and bottom-edge swipe

The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer.

1. From the Windows Start screen, gently swipe your finger from the top edge or the bottom edge

of the display onto the screen.

2. Tap All apps to view available apps.

30 Chapter 5 Navigating using the keyboard and pointing devices

Using the keyboard

With the keyboard, you can type to select items and perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys to perform specific functions.

TIP: The Windows logo key on the keyboard allows you to quickly return to the computer Start

screen from an open app or the Windows desktop. Pressing the Windows logo key again will return you to the previous screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Component Description

(1) fn key Executes frequently used system functions when pressed in combination with

(2)

(3) Action keys Perform common tasks.

(4)

(5) Volume keys Mute or restore speaker sound, and decrease or increase speaker volume

(6) Integrated numeric

(7)

Windows logo key Returns you to the Start screen from an open app or the Windows desktop.

Windows application key Displays options for a selected object.

keypad

Sleep key Initiates Sleep, which saves your information in the system. The display and

an action key.

Pressing the key again returns you to the previous screen.

incrementally as long as you hold down the key.

Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

other system components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before

initiating Sleep.

WARNING! If a critical battery level occurs while the computer is in the

Sleep state, the computer initiates Hibernation and the information stored is saved to the hard drive.

Using the keyboard 31

Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f12 keys, and the volume (5), and Sleep (7) keys illustrates the assigned function for that key.

To use an action key function, press and hold the key.

▲

Icon Key Description

f1 Allows you to view two apps simultaneously. The apps are displayed side by side.

f2 Switches between open apps.

f3 Shows the commands available in an app.

f4 Shows a list of recently used apps.

f5 Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

f6 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

NOTE: Continue to press this key until the app you want is displayed.

f7 Stops playing an audio CD, DVD, or a BD.

f8 Plays the next track of an audio CD or the next section of a DVD or a BD.

f9 Opens the Search charm. Allows you to search an open app or another app, your computer, and

f10 Opens the Share charm. Allows you to share pictures, files, or webpages.

f11 Opens the Devices charm. Allows you to set up printers and synchronize data with your phone

f12 Opens the Settings charm. Allows you to personalize your computer: Change your account

Mutes or restores speaker sound.

Decreases speaker volume incrementally as long as you hold down the key.

the Internet.

and stream video to your wireless TV.

picture, specify the background and color of your Start screen, and more.

32 Chapter 5 Navigating using the keyboard and pointing devices

Icon Key Description

Increases speaker volume incrementally as long as you hold down the key.

Initiates Sleep, which saves your information in the system. The display and other system

components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

WARNING! If a critical battery level occurs while the computer is in the Sleep state, the

computer initiates Hibernation and the information stored is saved to the hard drive.

Using Microsoft Windows 8 shortcut keys

Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you with Windows 8 functions. Press the Windows logo key the table to perform the action.

For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Shortcut Keys

Shortcut key

Key Description

Returns you to the Start screen from an open app or the Windows desktop.

Pressing the key again returns you to the previous screen.

in combination with a designated key in

+ c Opens the charms.

+ d Opens the Windows desktop.

+ tab Switches between open apps.

NOTE: Continue to press this key combination until the app you want

displays.

alt + f4 Closes an active app.

Using the integrated numeric keypad

The computer includes an external wireless keyboard that includes a numeric keypad.

Using the keyboard 33

Component Description

num lock key Controls the function of the integrated numeric keypad. Press the

key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.

Integrated numeric keypad Set at the factory to function like an external numeric keypad. To

alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

34 Chapter 5 Navigating using the keyboard and pointing devices

6 Managing power

Initiating Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

●

memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see

● Hibernation–The Hibernation state is automatically initiated if the computer is in the Sleep state

for an extended period. Hibernation puts your open documents and programs on your hard drive, and then turns off your computer.

NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep

on page 35 and Manually initiating and exiting Hibernation on page 36.

Manually initiating and exiting Sleep on page 35.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

NOTE: You cannot connect to a network or perform any computer functions while the computer is in

the Sleep state or in Hibernation.

Manually initiating and exiting Sleep

To initiate Sleep, from the Start screen, point to the far-right upper or lower corner of the screen

▲

to display the charms. Click Settings, click the Power icon, and then select Sleep.

To exit Sleep:

Briefly press the power button.

●

Press a key on the keyboard.

●

When the computer exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Initiating Sleep and Hibernation 35

Manually initiating and exiting Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel.

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, select Choose what the power button does.

3. Select Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation, briefly press the power button.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on- screen instructions. If you do not need to create or change a user account password, go to step

5. Click Save changes.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The Shut down command closes all open programs, including the operating system, and then turns off the computer.

Shut down the computer under any of the following conditions:

● When you need to access components inside the computer

When you are connecting an external hardware device to a port other than a USB or video port

●

When the computer will be unused and disconnected from external power for an extended

●

period

36 Chapter 6 Managing power

Although you can shut down the computer with the power button, the recommended procedure is to use the turn off command, as follows:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible.

1. Save your work and close all open programs.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display

charms, and then click Settings.

3. Click the Power icon, and then click Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

Press ctrl+alt+delete. Click the Power icon in the lower-right corner of the screen, and then click

●

Shut Down.

Press and hold the power button for at least 5 seconds.

●

Press and hold the power button and the mute button.

●

Disconnect the computer from external power.

●

Shutting down (turning off) the computer 37

7 Managing and sharing information

Drives are digital storage devices that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your personal files and your computer's software and operating system. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive.

To quickly transfer information, connect a USB flash drive to the USB port on your computer, or insert the memory card from your phone or camera into the memory card reader.

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

Using a USB device

Most computers have at least one USB port, because this versatile interface allows you to connect to numerous kinds of external devices to your computer.

Your computer may have more than one type of USB port. See

on page 5 for the types of USB ports on this computer. Be sure to purchase devices that are

compatible with your computer.

Getting to know your computer

38 Chapter 7 Managing and sharing information

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Connect the USB cable for the device to the USB port.

▲

A sound indicates that the device has been detected.

NOTE: The first time you connect a USB device, a message displays on the Windows desktop and

an icon in the notification area lets you know that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. Save your information and close all programs associated with the device.

2. From the Windows desktop, click the hardware icon in the notification area, at the far right of the

taskbar. A message, Safely remove hardware and eject media displays.

3. Follow the on-screen instructions.

Using a USB device 39

Inserting and removing a memory card

To insert a memory card:

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to

insert a memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly

seated.

A sound indicates that the device has been detected.

To remove a memory card:

1. Save your information and close all programs associated with the card.

2. From the Windows desktop, click the remove hardware icon in the notification area, at the far

right of the taskbar. Then, follow the on-screen instructions.

3. Press in on the card (1), and then remove it from the slot (2).

40 Chapter 7 Managing and sharing information

8 Maintaining peak performance

Keep your computer at peak operating performance using the practices and tools described in this chapter. Start with routine maintenance, keep the equipment clean, and regularly update software. Also pay attention to important security issues, including passwords, virus protection, and anti-theft measures. Finally, find out how to access your system settings when you need to contact support or run diagnostics on your computer system.

Performing routine maintenance

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk.

2. Click Settings, and then select Free up disk space by deleting unnecessary files.

3. Follow the on-screen instructions.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. Because of this, the hard drive works harder to locate files, and the computer slows down. Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently.

Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may need more than an hour to complete the task.

To run Disk Defragmenter:

1. From the Start screen, type disk.

2. Click Settings, and then select Defragment and optimize your drives.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer.

Performing routine maintenance 41

Go to the HP support website to download the latest versions of HP programs and drivers. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. At this location, you can also register to receive automatic

notifications when updates become available.

42 Chapter 8 Maintaining peak performance

Cleaning your computer

Use the following products to safely clean your computer:

● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:

Disposable wipes, which come in a variety of brand names.)

● Alcohol-free glass cleaning fluid

● Water with mild soap solution

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

●

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on.

Turn off the computer.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Performing routine maintenance 43

Cleaning the keyboard or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

To clean the keyboard or mouse, use a soft microfiber cloth or a chamois moistened with one of

●

the cleaning solutions listed previously or use an acceptable disposable wipe.

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

●

can of compressed air with a straw extension.

44 Chapter 8 Maintaining peak performance

Using security measures

A password is a group of letters, numbers, and symbols that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. Some sites dictate the number and combination of letters, numbers, or symbols they require for passwords.

Use the following tips for creating and saving passwords:

To reduce the risk of being locked out of the computer, record each password and store it in a

●

secure place away from the computer. Do not store passwords in a file on the computer.

Change your passwords frequently.

●

Before you send your computer for service, back up your files, delete confidential files, and then

●

remove all password settings.

For additional information about passwords, such as screen-saver passwords, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Computer

Setup (BIOS) contents.

Using security measures 45

Setting Computer Setup (BIOS) passwords

Password Function

Administrator password ● Must be entered each time you access Computer Setup

Power-on password

(BIOS).

If you forget your administrator password, you cannot

●

access Computer Setup (BIOS).

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: Your administrator password is not interchangeable

with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted.

NOTE: If you enter the power-on password at the first

password check, you must enter the administrator password to access Computer Setup (BIOS).

Must be entered each time you turn on or restart the

●

computer.

● If you forget your power-on password, you cannot turn

on or restart the computer.

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: A power-on password is not revealed as it is set,

entered, changed, or deleted.

To set, change, or delete an administrator or power-on password in Computer Setup (BIOS):

1. To start Computer Setup (BIOS), turn on or restart the computer, quickly press esc, and then

press f10.

2. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you expose your computer to viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features is preinstalled on your computer.

To access Norton Internet Security, from the Start screen, type n, and then select Norton

▲

Internet Security.

For more information about protecting your computer from Internet threats, go to Help and Support. From the Start screen, type h, and then select Help and Support.

46 Chapter 8 Maintaining peak performance

Installing software updates

Installing Windows updates

Updates to the operating system and other software may have become available after the computer left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

To be sure that all available updates are installed on the computer, observe these guidelines:

● Run Windows Update as soon as possible after you set up your computer. From the Start

screen, type u, select Settings, and then select Windows Update.

● Enable automatic Windows Update thereafter.

Updating software

HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to you can also register to receive automatic update notifications when updates become available.

If you have installed software from other companies, regularly update the software to correct security problems and improve the performance of the software.

http://www.hp.com/support. At this location,

Using security measures 47

9 Using Computer Setup (BIOS) and HP

PC Hardware Diagnostics (UEFI)

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Computer Setup (BIOS)

To start Computer Setup (BIOS), turn on or restart the computer, quickly press esc, and then press

f10.

NOTE: Use extreme care when making changes in Computer Setup (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup (BIOS).

1. Start Computer Setup (BIOS) (see

2. Use the arrow keys to select File and then select System Information.

3. To exit Computer Setup (BIOS) without saving your changes, use the arrow keys to select File,

and then select Ignore Changes and Exit.

4. Select Yes.

Starting Computer Setup (BIOS) on page 48.

48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Updating the BIOS 49

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 50.

b. Hard drive

c. BIOS

2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English

only.

1. Go to http://www.hp.com.

2. Click Support & Drivers, and then click the Drivers & Software tab.

3. Enter the product name in the text box, and then click Search.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

50 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

10 Backing up, restoring, and recovering

Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

Creating recovery media and backups

●

Restoring and recovering your system

●

NOTE: This chapter describes an overview of backing up, restoring and recovering options. For

more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

System Recovery—Reinstalls the original operating system and the programs that were

●

installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related

●

drivers and software, but not other software applications.

Factory Reset—Restores the computer to its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

Creating HP Recovery media on page 52.

See

2. As you add hardware and software programs, create system restore points. A system restore

point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP

52 Chapter 10 Backing up, restoring, and recovering

Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and

●

keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the blank USB flash drive or the number of blank DVD discs that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability,

●

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you

●

would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,

to it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

http://www.hp.com/go/contactHP. For worldwide support, go

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery

●

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see

Recovering using HP Recovery Manager on page 56.

Creating recovery media and backups 53

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore

●

your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.

● If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions.

If you want to restore the system to a previous state without losing any personal information,

●

Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type h, and then select Help and Support.

If you want a quick and easy way to recover the system without losing your personal information,

●

settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See

Using Windows Refresh for quick and easy recovery on page 55.

If you want to reset your computer to its original state, Windows provides an easy way to remove

●

all personal data, apps, and settings, and reinstall Windows.

For more information, see

If you want to reset your computer using a minimized image, you can choose the HP Minimized

●

Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see

If you want to recover the computer's original factory partitioning and content, you can choose

●

the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created. For more information, see

Recovery Manager on page 56. If you have not already created recovery media, see Creating HP Recovery media on page 52.

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery

●

media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 56.

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

●

offers the Remove Recovery Partition option.

Remove everything and reinstall Windows on page 55.

Recovering using HP Recovery Manager on page 56.

Recovering using HP

For more information, see

54 Chapter 10 Backing up, restoring, and recovering

Removing the HP Recovery partition on page 58.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Help and

Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Refresh your PC without affecting your files.

5. Under Refresh your PC without affecting your files, select Get started, and then follow the

on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Choose your keyboard layout.

3. Select Troubleshoot from the boot options menu.

4. Select Reset your PC, and then follow the on-screen instructions.

Restore and recovery 55

To use the Start screen:

1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Remove everything and reinstall Windows.

5. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see

Using HP Recovery media, you can choose from one of the following recovery options:

● System Recovery—Reinstalls the original operating system, and then configures the settings for

the programs that were installed at the factory.

● Minimized Image Recovery (select models only)—Reinstalls the operating system and all

hardware-related drivers and software, but not other software applications.

Creating HP Recovery media on page 52.

Factory Reset—Restores the computer to its original factory state by deleting all information

●

from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

Recovery through HP Recovery Manager should be used as a final attempt to correct computer

●

issues.

HP Recovery media must be used if the computer hard drive fails. If you have not already

●

created recovery media, see

To use the Factory Reset option, you must use HP Recovery media. If you have not already

●

created recovery media, see

If the HP Recovery media does not work, you can obtain recovery media for your system from

●

the HP website. For U.S. support, go to support, go to

Creating HP Recovery media on page 52.

http://www.hp.com/go/contactHP. For worldwide

http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you wish to retain.

56 Chapter 10 Backing up, restoring, and recovering

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Choose your keyboard layout.

3. Select Troubleshoot from the boot options menu.

4. Select Recovery Manager, and follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an

optional external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 57.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB flash drive you want to boot from.

4. Follow the on-screen instructions.

Restore and recovery 57

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows

Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option. So before you remove the Recovery partition, create HP Recovery media; see

Creating HP Recovery media on page 52.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

58 Chapter 10 Backing up, restoring, and recovering

11 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

● Wireless device encountered interference from other devices.

● Wireless device or router hardware has failed.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer.

1. Be sure that the wireless device is turned on.

2. Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

3. Click the arrow next to Network adapters to expand the list and show all adapters.

4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may

include the term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information.

Wireless connection problems 59

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.

If there is a network status icon in the notification area, at the far right of the taskbar, right-click

●

the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

If there is no network status icon in the notification area, follow these steps:

●

1. From the Start screen, type c, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

3. Select Troubleshoot problems, and then select the network you want to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. You must have the current codes to connect to a secure network.

● For a network connected to your personal wireless router, review the router user guide for

instructions on setting up the same codes on both the router and the WLAN device.

● For a private network, such as a network in an office or at a public Internet chat room, contact

the network administrator to obtain the codes, and then enter the codes when your are prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly.

If you are provided with a new wireless network key and SSID for a network, and if you have previously connected to that network, follow the steps below to reconnect to the network:

1. From the Windows desktop, click the network status icon in the notification area, at the far right

of the taskbar.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

2. Right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure

that the router or access point is operating.

3. Click the Security tab and enter the correct wireless encryption data into the Network security

key box.

4. Click OK to save these settings.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.

60 Chapter 11 Troubleshooting

If the computer still cannot connect to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.

Network status icon is not displayed

If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed.

To resolve this problem, get the latest version of the WLAN device software and drivers for your computer from

1. Open your Internet browser.

http://www.hp.com.

2. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

3. Click the option for software and driver downloads, and then type your computer model number

in the search box.

4. Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's

website for the latest software.

http://www.hp.com/go/contactHP. For worldwide support, go to

Wireless connection problems 61

Power problems

Computer will not turn on or start

1. Shut down the computer.

2. Test the AC outlet by connecting a different electrical device to it.

3. Reconnect the computers cables, being sure that the connection from the AC adapter to the

computer and the connection from the AC adapter to the AC outlet are secure.

4. Try to turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the connections are secure and the power lights remain off, the AC adapter is not

●

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Hard drive error

1. Press the ctrl+alt+delete keys simultaneously.

2. Click the Power icon, and then click Restart.

Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

3. If Windows opens, immediately back up all important information to an external hard drive.

4. Whether Windows started or not, contact support. Either the hard drive or the system board may

need to be replaced.

Computer is not responding

Use the Windows Task Manager to close any programs that are not responding.

1. Press the ctrl+alt+delete keys.

2. Click Task Manager.

3. Select any program that is not responding, and then click End Task.

If closing programs does not work, restart the computer.

1. Press the ctrl+alt+delete keys.

2. Click the Power icon, and then click Restart. Or, press and hold the power button on the

computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

Computer shuts down unexpectedly

The computer might be in an exceedingly hot environment. Turn it off and let it cool down.

●

● Be sure that the computer vents are not blocked and that the internal fan is running. See

to know your computer on page 5 for the location of the computer vents.

62 Chapter 11 Troubleshooting

Getting

Computer Setup problems

The computer will not enter Computer Setup

If the computer will not enter Computer Setup when you press f10, press fn+f lock, and then try to start Computer Setup again.

Computer Setup problems 63

Display problems

The display is blank

● Exit Sleep to redisplay the screen image.

◦ Press the power button briefly.

Press a key on the keyboard.

◦

Press the space bar.

◦

Press the esc key.

◦

Press the power button to turn on the computer.

●

Images on the screen are too large or too small, or the images are fuzzy

Adjust the resolution settings.

1. From the Start screen, type c, and then select Control Panel.

2. Select Appearance and Personalization.

3. Under Display, select Adjust Screen Resolution.

4. Adjust resolution as necessary, and then click Apply.

64 Chapter 11 Troubleshooting

Keyboard and mouse problems

Be sure that you are using the keyboard or mouse within range of the receiver.

●

Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.

●

Click the left mouse button to reactivate it.

Replace the batteries in the keyboard and mouse.

●

Remove the wireless USB receiver on the bottom of the stand, and then reinsert it. Re-pair the

●

keyboard and mouse to the receiver.

NOTE: The illustrations below may look slightly different from your keyboard and mouse.

IMPORTANT: During these steps, place the keyboard and mouse on the same level as the

receiver.

To re-pair the keyboard and mouse:

1. Disconnect the receiver from the USB port on the bottom of the computer stand, and then

reconnect it. See

2. Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10

seconds, until the LED on the receiver lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen.

Bottom on page 12 for the location of the USB port.

3. After the mouse connection is established, complete the following steps to re-pair the keyboard.

Keyboard and mouse problems 65

4. On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds, until the LED on

the receiver lights up or stops flashing.

66 Chapter 11 Troubleshooting

Audio problems

No sound is produced

● Be sure that you connected powered speakers and that they are turned on.

● Adjust the volume, either on the speakers or through the computer operating system.

Turn off your computer, and then unplug and reconnect the speakers. Be sure that the speakers

●

are properly connected.

● Unplug headphones if they are connected to your computer (or speaker system).

If the computer is in the Sleep state, exit Sleep by briefly pressing the power button.

●

Check the audio functions.

●

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type c, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, click the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type s, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.

3. Open a multimedia program and play back the sound.

NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c,

and then select Control Panel. Select Hardware and Sound, and then select Sound.

Audio problems 67

Software problems

Shut down the computer, and then turn it on again.

●

Update or reinstall the drivers. See

●

Refresh or restore your computer. See

●

Updating programs and drivers on page 41.

Backing up, restoring, and recovering on page 51.

68 Chapter 11 Troubleshooting

12 Specifications

Operating specifications

NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of

the computer, to determine the exact electrical rating.

Factor Metric U.S.

Operating temperature 5°C to 35°C 41°F to 95°F

Storage temperature –30°C to 65°C –22°F to 149°F

Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F

Operating altitude 0 m to 2000 m 0 ft to 6561 ft

Storage altitude 0 m to 4572 m 0 ft to 15,000 ft

Operating specifications 69

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

If removal or installation instructions direct you to unplug the computer, be sure that you are

●

properly grounded before you unplug the computer or remove a cover.

● Keep components in their electrostatic-safe containers until you are ready to install them.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling a component, discharge static electricity by touching an unpainted metal surface

●

of the component.

If you remove a component, place it in an electrostatic-safe container.

●

If you need more information about static electricity or assistance with component removal or installation, contact support.

70 Chapter 13 Electrostatic Discharge

Index

AC adapter light, identifying 10 action keys

identifying 31 next track or section 32 play, pause, resume 32 previous 32 stop 32 using 32

antennas

Near Field Communication

(NFC) 11 audio for HDMI 21 audio-in (microphone) jack,

identifying 10

audio-out (headphone) jack,

identifying 10

backing up

personal files 52 backups 51 Beats Audio 20 Beats Audio Control Panel 20 best practices 1 BIOS

determining version 48

downloading an update 49

updating 48 Bluetooth device 14 Bluetooth label 13 boot order

changing HP Recovery

Manager 57 bottom 13 buttons

HDMI-in 12 power 11

cables, USB 39 caring for your computer 43 cleaning your computer 43 components

back 11 bottom 12 front 6 left-side 9

right-side 7 computer reset 55 Computer Setup (BIOS)

passwords 46

Computer Setup (BIOS), using

48 connecting to a WLAN 16 corporate WLAN connection 16

deleted files

restoring 54 Disk Cleanup 41 Disk Defragmenter software 41 drivers, updating 41

edge swipe gestures 29 edge—swipe gestures

top-edge swipe 30 electrical ratings 69 electrostatic discharge 70

fn key, identifying 31 fun things to do 2

hard drive light, identifying 8 HDMI, using audio 21

HDMI-in button, identifying 12 HDMI-in port

connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation

exiting 36

initiating 36 high-definition devices,

connecting 20

HP PC Hardware Diagnostics

(UEFI)

downloading 50 HP Recovery Manager

correcting boot problems 57

starting 57 HP Recovery media

creating 52

recovery 57 HP Recovery partition

recovery 57

removing 58 hubs 38

installing, critical updates 47 integrated numeric keypad,

identifying 31, 34

integrated webcam light,

identifying 6 Internet connection setup 15 Internet security software, using

46 ISP 14

jacks

audio-in (microphone) 10

Index 71

audio-out (headphone) 10 RJ-45 (network) 8

keys

fn 31 Sleep 31 volume 31 Windows application 31 Windows logo 31

labels

Bluetooth 13 regulatory 13 serial number 13 wireless certification 13

WLAN 13 LAN, connecting 17 left-edge swipe 29 lights

AC adapter 10

hard drive 8

webcam 6

maintenance, Disk

Defragmenter 41

memory card reader, identifying

12 memory card, inserting 40 microphone jack, identifying 10 microphones, identifying 6 minimized image

creating 56

minimized image recovery 57

Near Field Communication (NFC)

antenna, identifying 11 NFC 22 NFC Android phone 23 num lock key, identifying 34

operating specifications 69 original system recovery 56

passwords

Computer Setup (BIOS) 46

Windows 45 pinching touch screen gesture 27 ports

HDMI-in 9, 20

USB 2.0 ports 8

USB 3.0 7

USB 3.0 (charging) powered

7 power button, identifying 11 power connector, identifying 10 product name and number,

computer 13 programs, updating 41 public WLAN connection 16

re-pair, wireless keyboard and

mouse 65 recovery

discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53

recovery media

creating 52 creating using HP Recovery

Manager 53

recovery partition

removing 58

recycle

computer 54, 55

refresh

computer 54 recovery 54 Windows 55

regulatory information

regulatory label 13 wireless certification labels 13

remove everything and reinstall

Windows 55

reset

computer 54, 55 steps 55

restore

Windows File History 54 right-edge swipe 29 RJ-45 (network) jack, identifying

security cable slot, identifying 10 security, wireless 15 serial number 13 serial number, computer 13 setting password protection on

wakeup 36 setup of WLAN 15 sharing media 22 shortcut keys, Windows 8 33 shutdown 36 Sleep

exiting 35

initiating 35 Sleep key, identifying 31 slots

security cable 10 sMedio 360 software 22 software

CyberLink MediaSuite 21

Disk Defragmenter 41 software updates, installing 47 software, updating 47 speakers

connecting 19 speakers, identifying 6 specifications 69 subwoofer connector, identifying

supported discs

recovery 53 system recovery 56 system restore point

creating 52

restoring 54

Touch screen gestures 29, 30

edge–swipe gestures 29

one-finger slide 26

pinching 27

72 Index

rotating 28 scrolling 27

tapping 26 Touch screen, using 26 traveling with the computer 13 troubleshooting 59

audio functions 67

computer is not responding

computer shuts down

unexpectedly 62 computer will not turn on 62 display is blank 64 hard drive error 62 images on screen problems

64 keyboard 65 mouse 65 re-pair the wireless keyboard

and mouse 65 software problems 68 wireless connection 59

turning off the computer 36

unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port,

identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices

connecting 39 description 38 removing 39

USB hubs 38

Refresh 54, 55 reinstall 54, 55 remove everything and reinstall

option 55 reset 55 restoring files 54 system restore point 52, 54

Windows application key,

identifying 31 Windows logo key, identifying 31 Windows passwords 45 Windows updates, installing 47 wired network, connecting 17 wireless certification label 13 wireless controls, operating

system 14 wireless light 14 wireless network (WLAN)

connecting 16 corporate WLAN connection

16 equipment needed 15 functional range 16 public WLAN connection 16 security 15 using 15

wireless router 15 WLAN antennas, identifying 6 WLAN device 13, 14 WLAN label 13

zooming touch screen gesture 27

video 20 volume keys, identifying 31 volume, adjusting 19

webcam

using 19

webcam light

identifying 6 webcam light, identifying 6 Windows

backup 52

File History 52, 54

Index 73

HP H6T95AA, H6V04AA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Starting right

Best practices

Fun things to do

More HP resources

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

Locating software

Front

Right side

Left side

Bottom

Labels

Identifying the labels

3 Connecting to a network

Connecting to a wireless network

Using the wireless controls

Using an Internet service provider

Setting up a WLAN

Configuring a wireless router

Protecting your WLAN

Connecting to a WLAN

Connecting to a wired network

Connecting to a local area network (LAN)

4 Enjoying entertainment features

Using the webcam

Using audio

Adjusting the volume

Connecting speakers

Connecting headphones

Using Beats Audio

Accessing Beats Audio

Using video

Connecting an HDMI device

Using HDMI audio

Managing your audio and video files

Share media and data across your home group network (select models only)

Enable media sharing and set up a home group network

Stream and share media between mobile devices

Migrate or synchronize data

Share photos, videos, and music to and from your phone

Determining your Android phone operating system (OS) version

Download the sMedio TrueLink+ app to your phone

Start sharing media

Using touch screen gestures

One-finger slide

Tapping

Scrolling

Pinching/stretching

Rotating (select models only)

Edge swipes

Right-edge swipe

Left-edge swipe

Top-edge swipe and bottom-edge swipe

Using the keyboard

Using the action keys

Using Microsoft Windows 8 shortcut keys

Using the integrated numeric keypad

6 Managing power

Initiating Sleep and Hibernation

Manually initiating and exiting Sleep

Manually initiating and exiting Hibernation

Setting password protection on wakeup

Shutting down (turning off) the computer

7 Managing and sharing information

Using a USB device

Connecting a USB device

Removing a USB device

Inserting and removing a memory card

8 Maintaining peak performance

Performing routine maintenance

Using Disk Cleanup

Using Disk Defragmenter

Updating programs and drivers

Cleaning your computer

Cleaning procedures