HP H3Y95AA-ABA User Manual

HP Spectre Ultrabook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part Number: 696598-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Display ................................................................................................................................... 4

Button ..................................................................................................................................... 6

Keys ....................................................................................................................................... 7

Lights ...................................................................................................................................... 8

Imagepad ............................................................................................................................... 9

Left side ................................................................................................................................ 10

Right side .............................................................................................................................. 12

Bottom .................................................................................................................................. 13

3 Illustrated parts catalog .................................................................................................. 14

Service tag ............................................................................................................................ 15

Computer major components ................................................................................................... 16

Cable Kit .............................................................................................................................. 20

Miscellaneous parts ................................................................................................................ 21

Sequential part number listing .................................................................................................. 22

4 Removal and replacement procedures ............................................................................ 26

Preliminary replacement requirements ....................................................................................... 26

Tools required ......................................................................................................... 26

Service considerations ............................................................................................. 26

Plastic parts ............................................................................................. 26

Cables and connectors ............................................................................. 26

Drive handling ......................................................................................... 27

Grounding guidelines .............................................................................................. 27

Electrostatic discharge damage .................................................................. 27

Packaging and transporting guidelines ........................................ 29

Component replacement procedures ........................................................................................ 31

Service tag ............................................................................................................. 31

Computer feet ......................................................................................................... 32

Battery ................................................................................................................... 33

Solid-state drive ...................................................................................................... 35

Card Reader board cable ........................................................................................ 37

NFC board ............................................................................................................ 38

Top cover ............................................................................................................... 40

Solid-state drive connector board .............................................................................. 44

Card Reader board ................................................................................................. 45

Power button board ................................................................................................. 46

Speakers ................................................................................................................ 48

RTC battery ............................................................................................................ 49

Wireless audio module ............................................................................................ 51

WLAN module ........................................................................................................ 53

Fan ....................................................................................................................... 55

System board ......................................................................................................... 57

Memory module ...................................................................................................... 60

Heat sink ................................................................................................................ 61

Hinge covers .......................................................................................................... 65

Display assembly .................................................................................................... 66

Power connector cable ............................................................................................ 68

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 70

Using Setup Utility .................................................................................................................. 70

Starting Setup Utility ................................................................................................ 70

Changing the language of Setup Utility ...................................................................... 70

Navigating and selecting in Setup Utility .................................................................... 71

Displaying system information ................................................................................... 71

Restoring factory settings in Setup Utility ..................................................................... 72

Exiting Setup Utility ................................................................................................. 72

Updating the BIOS .................................................................................................. 72

Determining the BIOS version .................................................................... 73

Downloading a BIOS update ..................................................................... 73

Using System Diagnostics ........................................................................................................ 74

6 Specifications ................................................................................................................. 75

Computer specifications .......................................................................................................... 75

14.0-inch WGA display specifications ...................................................................................... 76

7 Backing up, restoring, and recovering ............................................................................ 77

Creating recovery media and backups ..................................................................................... 77

Creating HP Recovery media .................................................................................... 78

Restore and recovery .............................................................................................................. 79

Using Windows Refresh for quick and easy recovery ................................................... 80

Remove everything and reinstall Windows ................................................................. 81

Recovering using HP Recovery Manager .................................................................... 81

What you need to know ............................................................................ 82

Using the HP Recovery partition to recover a minimized image

(select models only) .................................................................................. 82

Using HP Recovery media to recover .......................................................... 83

Changing the computer boot order ............................................................. 83

Removing the HP Recovery partition .......................................................................... 83

8 Power cord set requirements .......................................................................................... 84

Requirements for all countries .................................................................................................. 84

Requirements for specific countries and regions ......................................................................... 85

9 Recycling ........................................................................................................................ 86

Index ................................................................................................................................. 87

vii

viii

1 Product description

Category Description

Product Name HP Spectre Ultrabook PC

Processors

Chipset Intel HM76 Express chipset

Graphics Internal graphics:

Panel 14.0-in, slim light-emitting diode (LED), WVA, HD+, AntiGlare (1600×900) display;

●

Intel® Core® i7-3517U 1.9-GHz processor (4.0-MB L3 cache, 17 W)

●

Intel Core i5-3317U 1.7-GHz processor (4.0-MB L3 cache, 17 W)

Processor is soldered to the system board

Intel HM65 Express chipset

●

Universal memory architecture (UMA) with shared video memory

●

Intel HD Graphics 4000 on computer models equipped with the Intel HM76 Express chipset (supports HD decode, DX11, and HDMI)

●

Intel HD Graphics 3000 on computer models equipped with the Intel HM65 Express chipset (supports HD decode, DX10, and HDMI)

typical brightness: 250 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports low voltage differential signalling (LVDS), LCD interface, flush glass panel cover support

Lighted logo on top bezel

Memory One customer-accessible/upgradable memory module slot

DDR3-1333-MHz single channel support (DDR3-1333 and DDR3-1666 downgrade to DDR3-800/1066)

Supports 8-GB (8192×1) or 4-GB (4096×1) of system RAM

Solid-state drives Customer-accessible

Supports 256-GB (128-GB×2) or 128-GB (128-GB×1)

Audio and video Beats Signature audio profile applied to both the headphones and external speakers

Supports wireless Beats audio via SMSC (not supported in Europe or Turkey)

Category Description

High-performance ENVY-branded speakers mounted in bass reflex enclosures

Audio and video (continued) Separate amplifiers for headphone

HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed

focus (50-cm), F/2.0, 1280×720 by 24 frames per second)

Two omnidirectional, dual array, digital microphones with appropriate beam-forming,

echo-cancellation, noise-reduction software

Ethernet Integrated 10/100/1000

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the Intel Centrino Advanced-N 6235 WLAN module and Intel Centrino

Advanced-N 6230 WLAN module

Support for NFC wireless data communication

External media cards 2-in-1 Digital Media Slot with push-push technology, supporting:

●

MultiMediaCard

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity Memory Card

Supports mini versions by use of an adapter (adapter is not included).

Ports

Keyboard/pointing devices Full-size (14.0-in.), Island-style, no numeric keypad

Radiance backlight (f5 to toggle backlight on/off)

Clickpad with imaging sensor, multi-touch gestures enabled

Taps enabled by default

Power requirements 65-W non-PFC (non-BFR/PV Free) HP Smart travel AC adapter with localized cable

Supports 4-cell, 58-Wh, 4.1-Ah, Li-ion battery (battery is not user-removable)

Security Supports security cable lock

●

AC power

●

Combination audio-out (stereo headphone)/audio-in (mono microphone)

●

HDMI 1.4a output supporting stereoscopic 3D

●

mini DisplayPort supporting 2560×1600 resolution

●

RJ-45 (Ethernet Gigabit support with LED indicators)

●

USB 3.0 (1 port), USB 2.0 (1 port)

NOTE: All USB ports support USB sleep and charge.

plug support (3-wire plug with ground pin, supports 3-pin DC connector)

2 Chapter 1 Product description

Supports Intel AT-p ready

Category Description

Operating system Preinstalled:

●

Windows® 8 Professional

●

Windows 8 Standard

Serviceability End-user replaceable part: AC adapter

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

(2) WLAN antennas (2)* Send and receive wireless signals.

(3) Proximity sensors (2)* Detect your presence in front of the computer and turn on

(4) Internal microphones (2) Record audio, automatically reducing ambient noise and

(5) Webcam light On: The webcam is active.

4 Chapter 2 External component identification

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

the radiance backlight keyboard feature.

providing echo cancellation.

Item Component Description

(6) HP TrueVision HD webcam Records video and captures still photographs.

To access the webcam, select Start > All Programs > CyberLink > CyberLink YouCam.

*The antennas and proximity sensors are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

Display

Button

Component Description

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, simultaneously press and hold the power button and the mute button on the right side of the computer for at least 5 seconds to turn off the computer.

To learn more about power settings, follow these steps:

1. From the Start screen, type p.

2. In the search box, type power.

3. Select Settings, and then select Power options.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes the following functions:

●

When the key is pressed in combination with the esc key, system information is displayed.

●

When the key is pressed in combination with the b key, Beats Audio is enabled or disabled.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) b key Enables or disables Beats Audio when pressed in

combination with the fn key.

(6) Windows applications key Displays a shortcut menu for items beneath the pointer.

Keys

Lights

Item Component Description

(1) Power light

(2) Caps lock light

(3) Keyboard backlight light White: Identifies the keyboard backlight action key.

(4) Wireless light

(5) Imagepad light

(6) Beats Audio light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

White: Caps lock is on.

●

Off: Caps lock is off.

Press the key to turn the keyboard backlight on or off.

●

White: An integrated wireless device, such as a WLAN device, is enabled.

NOTE: Wireless devices are enabled at

the factory.

●

Amber: All wireless devices are disabled.

●

Amber: The Imagepad is off.

●

Off: The Imagepad is on.

●

Red: Beats Audio is enabled.

(7) Mute light

8 Chapter 2 External component identification

●

Off: Beats Audio is disabled.

●

Amber: Speaker sound is off.

●

Off: Speaker sound is on.

Imagepad

Item Component Description

(1) Imagepad light

(2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off

(3) Left Imagepad button The bottom left corner of the Imagepad functions like

(4) Imagepad zone Moves the pointer and selects or activates items on

(5) Right Imagepad button The bottom right corner of the Imagepad functions like

●

Amber: The Imagepad is off.

●

On: The Imagepad is on.

or on.

the left button on an external mouse.

the screen.

the right button on an external mouse.

Imagepad

Left side

Item Component Description

(1) DisplayPort Connects an optional digital display device, such as a

(2) HDMI port Connects an optional video or audio device, such as a

(3) RJ-45 (network) jack Connects a network cable.

(4) USB 3.0 charging port Connects an optional USB 1.0, USB 2.0, or USB 3.0

high-performance monitor or projector.

highdefinition television, any compatible digital or audio component, or a high-speed HDMI 1.4 device.

device and provides enhanced USB power performance. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

(5) USB 2.0 charging port Connects an optional USB 1.0 or USB 2.0 device.

The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

NOTE: NOTE: If a USB device is charging while

the computer is in the Sleep state, exiting Sleep through the USB 2.0 port is disabled at the factory. You must enable this feature in Setup Utility. For information on enabling features in Setup utility, see the “Setup Utility (BIOS) and System Diagnostics” chapter in the HP Notebook Reference Guide.

10 Chapter 2 External component identification

Item Component Description

(6) Audio-out (headphone) jack/ Audio-in

(microphone) jack

(7) Digital Media slot Supports the following digital card formats:

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

●

MultiMediaCard

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity Memory Card

Left side

Right side

Item Component Description

(1) Mute button Mutes or restores speaker sound.

(2) Volume dial Adjusts the speaker volume.

(3) Beats Audio button Opens Beats Audio Control Panel, which allows you to

To increase the volume, rotate the dial clockwise. To decrease the volume, rotate the dial counter-clockwise.

view and control all audio settings.

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.

NOTE: To open Beats Audio Control Panel, from the

Start screen, type h, select HP Utility Center, and then select HP Beats Audio.

(4) Hard drive light

(5) Power light

(6) Security cable slot Attaches an optional security cable to the computer.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.

NOTE: For information about HP ProtectSmart Hard

Drive Protection, see the HP Notebook Reference Guide.

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

12 Chapter 2 External component identification

Item Component Description

(7) AC adapter light

(8) Power connector Connects an AC adapter.

Bottom

●

White: The computer is connected to external power, and the battery is fully charged.

●

Amber: The computer is connected to external power, and the battery is charging.

●

Blinking amber: The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level.

●

Off: The computer is running on battery power.

Item Component Description

(1) Battery cover release latch Releases the battery cover.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Battery cover lock latch Locks the battery cover into place.

Bottom

3 Illustrated parts catalog

14 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable,

2 WLAN antenna transceivers and cables, and webcam/microphone module and cable)

(2) Top cover with keyboard (includes backlight cable, keyboard cable, TouchPad, and TouchPad button board

and cable):

For use in Belgium 698632-A41

For use in Canada 698632-DB1

For use in Denmark, Finland, and Norway 698632-DH1

For use in France 698632-051

For use in Germany 698632-041

For use in Greece 698632-151

For use in Israel 698632-BB1

For use in Italy 698632-061

For use in Latin America 698632-161

For use in the Netherlands 698632-B31

For use in Portugal 698632-131

For use in Russia 698632-251

675507-001

For use in Saudi Arabia 698632-171

For use in South Korea 698632-AD1

For use in Spain 698632-071

For use in Switzerland 698632-BG1

For use in Taiwan 698632-AB1

For use in Thailand 698632-281

For use in Turkey 698632-141

For use in the United Kingdom and Singapore 698632-031

For use in the United States 698632-001

(3) Power button board (includes cable) 672010-001

(4) Card Reader board:

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader

board cable is included in the Cable Kit, spare part number 672006-001.

For use only on computer models equipped with the HM76 chipset 696482-001

For use only on computer models equipped with the HM65 chipset 675511-001

Computer major components

Item Component Spare part number

(5) NFC board

NOTE: The NFC board spare part kit does not include the NFC board cable.

The NFC board cable is included in the Cable Kit, spare part number 672006-001.

(6a) Solid-state drive connector board, includes: 675509-001

(6b) Solid-state drive connector board cable

(7) Speakers (include speaker cables and wireless audio module antenna cables) 672015-001

(8) RTC battery (includes double-sided tape and cable) 672013-001

(9) Fans (2, include cable and tape) 672008-001

(10) Wireless audio module 672011-001

(11) WLAN module:

Intel Centrino Advanced-N 6235 WLAN module 670292-005

Intel Centrino Advanced-N 6230 WLAN module 636672-005

(12) System board (includes processor and replacement thermal material):

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for

use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People's Republic of China (4.0MB L3 cache, 17 W)

675510-001

698466-601

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for

use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People's Republic of China (4.0MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for

use only on computer models equipped with the Windows 8 Standard operating system only in the People's Republic of China (4.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for

use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People's Republic of China (3.0MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for

use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People's Republic of China (3.0MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for

use only on computer models equipped with the Windows 8 Standard operating system only in the People's Republic of China (3.0-MB L3 cache, 17 W)

Cable Kit, includes: 672006-001

(13) NFC board cable

(14) TouchPad cable

698466-501

698467-501

685367-601

685367-501

689486-501

(15) Card Reader board cable

(16) Power connector cable (includes bracket) 687530-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(17) Memory module (PC3, 12800, 1333-MHz):

8-GB memory module 670034-005

4-GB memory module 641369-005

Heat sink (includes replacement thermal material):

(18) Processor heat sink 675514-001

(19) Post controller hub heat sink 685662-001

(20) Display hinge covers (includes left and right hinge covers) 672009-001

(21) Base enclosure (includes battery cover lock latch, battery cover release latch, power

connector barrel, and RJ45 cover)

Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 672016-001

(22) Solid-state drive (up to 2)

256-GB SATA III solid-state drive 698645-001

128-GB SATA III solid-state drive 697235-001

128-GB SATA II solid-state drive 675508-001

(23) 4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001

(24) Battery cover (includes speaker grilles and front rubber feet) 672012-001

700019-001

Computer major components

Cable Kit

Item Component Spare part number

Cable Kit, includes: 672006-001

(1) TouchPad cable

(2) NFC board cable

(3) Card Reader board cable

20 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

65-W HP Smart travel AC adapter 574638-001

HDMI-to-VGA adapter 530607-001

HP 14.0-in protective cover 674766-001

USB external DVD±RW DL SuperMulti Drive 659940-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-281

For use in the United Kingdom and Singapore 490371-031

Screw Kit 672007-001

Miscellaneous parts

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

530607-001 HDMI-to-VGA adapter

574638-001 65-W HP Smart travel AC adapter

636672-005 Intel Centrino Advanced-N 6230 WLAN module

641369-005 4-GB memory module (PC3, 12800, 1600-MHz)

659940-001 USB external DVD±RW DL SuperMulti Drive

665460-001 4-cell, 58-Wh, 4.1-Ah, Li-ion battery

670034-005 8-GB memory module (PC3, 12800, 1600-MHz)

670292-005 Intel Centrino Advanced-N 6235 WLAN module

672006-001 Cable Kit (includes the NFC board cable, the TouchPad cable, and the Card Reader board cable)

672007-001 Screw Kit

672008-001 Fan (includes cable and tape)

672009-001 Display hinge covers (includes left and right hinges covers)

672010-001 Power button board (includes cable)

672011-001 Wireless audio module

672012-001 Battery cover (includes speaker grilles and front rubber feet)

672013-001 RTC battery (includes double-sided tape and cable)

22 Chapter 3 Illustrated parts catalog

Spare part number Description

672015-001 Speakers (include speaker cables and wireless audio module antenna cables)

672016-001 Rubber Feet Kit (includes front and rear rubber feet)

674766-001 HP 14.0-in protective cover

675507-001 14.0-in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN

antenna transceivers and cables, and webcamera/microphone module and cable)

675508-001 128-GB solid-state drive

675509-001 Solid-state drive connector board (includes cable)

675510-001 NFC board

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board

cable is included in the Cable Kit, spare part number 672006-001.

675511-001 Card Reader board for use only on computer models equipped with the HM65 chipset

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable.

The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

675513-001 Base enclosure (includes battery cover lock latch, battery cover release latch, power connector

barrel, and RJ45 cover)

675514-001 Processor heat sink (includes replacement thermal material)

685367-501 System board equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.70-GHz processor

for use only on computer models equipped with Windows 8 Standard in all countries and regions except the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

685367-601 System board equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.70-GHz processor

for use only on computer models equipped with Windows 8 Professional in all countries and regions except the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

685662-001 Post controller hub heat sink (includes replacement thermal material)

687530-001 Power connector cable for use only on computer models equipped with the HM76 chipset (includes

bracket)

689486-501 System board equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.70-GHz processor

for use only on computer models equipped with Windows 8 Standard only in the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

696482-001 Card Reader board for use only on computer models equipped with the HM76 chipset

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable.

The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

697235-001 128-GB SATA III solid-state drive (incudes cable)

698466-501 System board equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor

for use only on computer models equipped with Windows 8 in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material)

Sequential part number listing

Spare part number Description

698466-601 System board equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor

for use only on computer models equipped with Windows 8 Professional in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material)

698467-501 System board equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor

for use only on computer models equipped with Windows 8 only in the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material)

698632-001 Top cover with keyboard for use only on computer models equipped with Windows 8 in the United

States (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-031 Top cover with keyboard for use only on computer models equipped with Windows 8 in the United

Kingdom and Singapore (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-041 Top cover with keyboard for use only on computer models equipped with Windows 8 in Germany

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-051 Top cover with keyboard for use only on computer models equipped with Windows 8 in France

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-061 Top cover with keyboard for use only on computer models equipped with Windows 8 in Italy

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-071 Top cover with keyboard for use only on computer models equipped with Windows 8 in Spain

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-131 Top cover with keyboard for use only on computer models equipped with Windows 8 in Portugal

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-141 Top cover with keyboard for use only on computer models equipped with Windows 8 in Turkey

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-161 Top cover with keyboard for use only on computer models equipped with Windows 8 in Latin

America (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-171 Top cover with keyboard for use only on computer models equipped with Windows 8 in Saudi

Arabia (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-251 Top cover with keyboard for use only on computer models equipped with Windows 8 in Russia

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-281 Top cover with keyboard for use only on computer models equipped with Windows 8 in Thailand

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-A41 Top cover with keyboard for use only on computer models equipped with Windows 8 in Belgium

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-AB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Taiwan

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-AD1 Top cover with keyboard for use only on computer models equipped with Windows 8 in South

Korea (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-B31 Top cover with keyboard for use only on computer models equipped with Windows 8 in the

Netherlands (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-BB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Israel

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

24 Chapter 3 Illustrated parts catalog

Spare part number Description

698632-BG1 Top cover with keyboard for use only on computer models equipped with Windows 8 in

Switzerland (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-DB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Canada

(includes keyboard cable, TouchPad, and TouchPad button board and cable)

698632-DH1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Denmark,

Finland, and Norway (includes keyboard cable, TouchPad, and TouchPad button board and cable)

698645-001 256-GB SATA III solid-state drive (incudes cable)

700019-001 Base enclosure (includes battery cover lock latch, battery cover release latch, power connector

barrel, and RJ45 cover)

Sequential part number listing

4 Removal and replacement

procedures

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service

providers should perform the removal and replacement procedures described here. Accessing the internal parts could damage the computer or void the warranty.

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

26 Chapter 4 Removal and replacement procedures

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Preliminary replacement requirements

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

28 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

on page 33 for battery removal instructions.

Battery

Item Component Description

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about

the product’s hardware components. The part number helps a service technician determine what components and parts are needed.

Component replacement procedures

Item Component Description

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

Computer feet

The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery cover, and 2 rubber feet that attach to the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber Feet Kit, spare part number 672016-001.

period for the computer.

documents, drivers, and support for the computer.

32 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery cover lock latch to the left (1) to unlock the batter cover.

3. Firmly slide the battery cover release latch to the right (2) to release the battery cover.

4. Slide the battery cover (3) away from the computer.

5. Remove the battery cover. The battery cover is available using spare part number 672012-001.

6. Disconnect the battery cable (1) from the system board.

7. Remove the three Torx T8M2.0×5.4 screws (2) and the five Torx T8M2.0×3.6 screws (3) that

secure the battery to the computer.

Component replacement procedures

Remove the battery (4) from the computer.

Reverse this procedure to install the battery and battery cover.

34 Chapter 4 Removal and replacement procedures

Solid-state drive

Description Spare part number

256-GB SATA III solid-state drive 698645-001

128-GB SATA III solid-state drive 697235-001

128-GB SATA II solid-state drive 675508-001

Before removing the solid-state drive and cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 33).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (2) that secures the solid-state drive to the system board.

(The solid-state drive tilts up.)

2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2).

NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into

the solid-state drive slot.

Component replacement procedures

If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of the cable (1) and (2) from the system board, and then release the cable from the clips (3) and channel built into the base enclosure. The solid-state drive connector board cable is included in the solid-state drive connector board spare part kit, spare part number 675509-001.

Reverse this procedure to install the solid-state drive and solid-state drive connector board cable.

36 Chapter 4 Removal and replacement procedures

Card Reader board cable

NOTE: The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

Before removing the Card Reader board cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Remove the Card Reader board cable:

▲

Disconnect both ends of the Card Reader board cable (1) and (2) from the system board, and then release the cable (3) from the clips and channel built into the base enclosure.

Battery on page 33).

Reverse this procedure to install the Card Reader board cable.

Component replacement procedures

NFC board

Description Spare part number

NFC board 675510-001

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable

Kit, spare part number 672006-001.

Before removing the NFC board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 33).

Remove the NFC board:

Remove the two Phillips PM2.0×3.0 screws (1) that secure the NFC board to the system board.

2. Turn the NFC board upside down, with the zero insertion force (ZIF) connector and cable

toward you.

38 Chapter 4 Removal and replacement procedures

Release the ZIF connector to which the NFC board cable is attached, and then disconnect the NFC board cable from the system board.

4. Remove the NFC board.

Reverse this procedure to install the NFC board.

Component replacement procedures

Top cover

NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board

cable, and the TouchPad button board cable.

Description Spare part number

For use in Belgium 698632-A41

For use in Canada 698632-121

For use in Denmark, Finland, and Norway 698632-DH1

For use in France 698632-051

For use in Germany 698632-041

For use in Greece 698632-151

For use in Israel 698632-BB1

For use in Italy 698632-061

For use in Latin America 698632-161

For use in the Netherlands 698632-B31

For use in Portugal 698632-131

For use in Russia 698632-251

For use in Saudi Arabia 698632-171

For use in South Korea 698632-AD1

For use in Spain 698632-071

For use in Switzerland 698632-BG1

For use in Taiwan 698632-AB1

For use in Thailand 698632-281

For use in Turkey 698632-141

For use in the United Kingdom and Singapore 698632-031

For use in the United States 698632-001

Before removing the top cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 33).

40 Chapter 4 Removal and replacement procedures

Remove the solid-state drive connector board cable (see

Solid-state drive on page 35).

6. Remove the Card Reader board cable (see

Card Reader board cable on page 37).

NOTE: When replacing the top cover, be sure to remove the following components from the defective

top cover and install them on the replacement top cover:

●

NFC board (see

●

Solid-state drive connector board (see

●

Card Reader board (see

●

Power button board (see

NFC board on page 38)

Card Reader board cable on page 37)

Card Reader board on page 45)

Power button board on page 46)

Remove the top cover:

1. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect

the TouchPad cable (1) from the TouchPad.

2. Disconnect the speaker cable (2) from the system board.

3. Remove the two rear rubber feet (1).

Component replacement procedures

Remove the following screws that secure the top cover to the base enclosure:

(2) Two Phillips PM2.0×5.5

(3) Five Phillips PM2.0×4.5

(4) Four Phillips PM2.0×4.0

Turn the computer right side up, with the front toward you.

6. Open the computer.

7. Lift the front edge of the top cover slightly, until the power button board and keyboard cables

are accessible.

42 Chapter 4 Removal and replacement procedures

Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable (2) from the system board.

9. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect

the keyboard cable (4) from the system board.

10. Remove the top cover (5).

NOTE: If it is necessary to replace the NFC board cable (1) or the TouchPad cable (2), release

the ZIF connector to which the respective cable is attached, and then disconnect the cable from the system board.

Component replacement procedures

Reverse this procedure to install the top cover.

Solid-state drive connector board

Description Spare part number

Solid-state drive connector board (includes cable) 675509-001

Before removing the solid-state drive connector board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

Top cover on page 40)

Remove the solid-state drive connector board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips PM2.0×3.6 screw (1) that secures the solid-state drive connector board to

the top cover.

44 Chapter 4 Removal and replacement procedures

Remove the solid-state drive connector board (2).

Reverse this procedure to install the solid-state drive connector board.

Card Reader board

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable.

The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

Description Spare part number

Card Reader board 696482-001

Before removing the Card Reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

c. Top cover (see

Top cover on page 40)

Component replacement procedures

Remove the Card Reader board:

1. Turn the top cover upside down, with the front toward you.

Remove the two Phillips PM2.0×3.6 screws (1) and the Phillips PM2.0×3.2 screw (2) that secure the Card Reader board to the top cover.

Lift the left side of the Card Reader board (3) until it rests at an angle.

Remove the Card Reader board (4) by sliding it up and to the left at an angle.

Reverse this procedure to install the Card Reader board.

Power button board

Description Spare part number

Power button board (includes cable) 675510-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

46 Chapter 4 Removal and replacement procedures

Disconnect all external devices from the computer.

4. Remove the battery (see

Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Remove the power button board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips PM2.0×3.6 screw (1) that secures the power button board to the top cover.

3. Remove the power button board (2) and cable.

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

Top cover on page 40)

Reverse this procedure to install the power button board.

Component replacement procedures

Speakers

Description Spare part number

Speakers (include speaker cables and wireless audio module antenna cables) 672013-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

the computer on, and then shut it down through the operating system.

Remove the battery (see

Battery on page 33), and then remove the following components:

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Top cover on page 40)

Card Reader board cable on page 37)

Solid-state drive on page 35)

Remove the speakers:

1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless

audio module.

NOTE: The #7/Main wireless audio module antenna cable is connected to the wireless

audio module module “Main” terminal. The #8/Aux wireless audio module antenna cable is connected to the wireless audio module module “Aux” terminal.

Release the wireless audio module antenna cables from the clips (2) and routing channels built into the base enclosure.

48 Chapter 4 Removal and replacement procedures

Remove the two Phillips PM2.0×3.8 screws (1) that secure the speakers to the base enclosure.

Remove the speakers (2).

Reverse this procedure to install the speakers.

RTC battery

Description Spare part number

RTC battery (double-sided tape and cable) 672013-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

b. Card Reader board cable (see

c. Top cover (see

Battery on page 33), and then remove the following components:

Solid-state drive connector board cable (see

Card Reader board cable on page 37)

Top cover on page 40)

Solid-state drive on page 35)

d. Speakers (see

Speakers on page 48)

Component replacement procedures

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to

the base enclosure with double-sided tape).

3. Release the RTC battery cable from the clips (3) and routing channel built into the base enclosure.

4. Remove the RTC battery and cable.

Reverse this procedure to install the RTC battery.

50 Chapter 4 Removal and replacement procedures

Wireless audio module

Description Spare part number

Wireless audio module 672011-001

Before removing the wireless audio module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 33), and then remove the following components:

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Top cover on page 40)

Card Reader board cable on page 37)

Solid-state drive on page 35)

Remove the wireless audio module:

1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless

audio module.

NOTE: The #7 wireless audio module antenna cable is connected to the wireless audio module

“Main” terminal. The #8 wireless audio module antenna cable is connected to the wireless audio module “Aux” terminal.

Remove the Phillips PM2.0×3.8 screw (2) that secures the wireless audio module to the system board. (The wireless audio module tilts up.)

Component replacement procedures

Remove the wireless audio module by pulling the module away from the slot at an angle (3).

NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into

the wireless audio module slot.

NOTE: If the wireless audio module antennas are not connected to the terminals on the wireless

audio module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the wireless audio module.

52 Chapter 4 Removal and replacement procedures

WLAN module

Description Spare part number

Intel Centrino Advanced-N 6235 WLAN module 670292-005

Intel Centrino Advanced-N 6230 WLAN module 636672-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

Top cover on page 40)

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal.

The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

Component replacement procedures

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into

the WLAN module slot.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

54 Chapter 4 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 672008-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing either of the fans, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

Card Reader board cable (see

c. Top cover (see

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

Top cover on page 40)

Remove the fan:

NOTE: The right fan must be removed before the left fan.

1. Disconnect the fan cable (1) from the system board.

2. Lift the rear edge of the fan (2) until the tape (3) attaching the fan to the heat sink detaches.

Component replacement procedures

Remove the fan (4).

Reverse this procedure to install the fan.

56 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i7-3517U 1.9-GHz processor for use only on computer models equipped with the Windows 8 Standard operating system only in the People's Republic of China (4.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People's Republic of China (3.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People's Republic of China (3.0-MB L3 cache, 17 W)

Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for use only on computer models equipped with the Windows 8 Standard operating system only in the People's Republic of China (3.0-MB L3 cache, 17 W)

Before removing the system board, follow these steps:

698466-601

698466-501

698467-501

685367-601

685367-501

689486-501

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the solid-state drive connector board cable (see

6. Remove the Card Reader board cable (see

7. Remove the top cover (see

8. Disconnect the RTC battery cable from the system board (see

9. Remove the wireless audio module (see

10. Remove the WLAN module (see

Battery on page 33).

Solid-state drive on page 35).

Card Reader board cable on page 37).

Top cover on page 40).

RTC battery on page 49).

Wireless audio module on page 51).

WLAN module on page 53).

Component replacement procedures

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

●

Fans (see

●

Memory module (see

●

Heat sink (see

Remove the system board:

Disconnect the webcamera/microphone module cable (1) from the system board.

Disconnect the display panel cable (2) from the system board.

Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.)

Fan on page 55)

Memory module on page 60)

Heat sink on page 61)

58 Chapter 4 Removal and replacement procedures

Remove the following screws that secure the system board to the base enclosure:

(1) Five Phillips PM2.0×3.8

(2) Four Phillips PM2.0×4.6

(3) One Phillips PM2.0×5.7

5. Lift the right side of the system board (1) until it rests at an angle.

6. Disconnect the power connector cable (2) from the system board.

7. Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Component replacement procedures

Memory module

Description Spare part number

8-GB memory module (PC3, 12800, 1333-MHz) 670034-005

4-GB memory module (PC3, 12800, 1333-MHz) 641369-005

Before removing the memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 33), and then remove the following components:

a. Solid-state drive connector board cable (see

Card Reader board cable (see

c. Top cover (see

d. WLAN module (see

Top cover on page 40)

WLAN module on page 53)

e. Wireless audio module (see

f. System board (see

System board on page 57)

Card Reader board cable on page 37)

Wireless audio module on page 51)

Solid-state drive on page 35)

Remove the memory module:

1. Turn the system board upside down, with the front toward you.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)

60 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the memory module.

Heat sink

Remove the memory module (2) by pulling it away from the slot at an angle.

NOTE: The heat sink spare part kits include replacement thermal material.

Description Spare part number

Processor heat sink 675514-001

Post controller hub heat sink 685662-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

Top cover on page 40)

d. WLAN module (see

WLAN module on page 53)

e. Wireless audio module (see

System board (see

System board on page 57)

Wireless audio module on page 51)

Component replacement procedures

NOTE: When replacing the heat sink, be sure to remove the fans from the defective heat sink and

replace them on the replacement heat sink. See

Fan on page 55 for fan removal and replacement

instructions.

Remove the processor heat sink:

1. Following the 1, 2, 3, 4 sequence stamped into the processor heat sink, loosen the four captive

Philllips screws (1) that secure the processor heat sink to the system board.

2. Remove the processor heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the processor heat

sink and processor, it may be necessary to move the processor heat sink from side to side to detach it.

The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and the processor each time the processor heat sink is removed. Replacement thermal material is included with the processor heat sink and system board spare part kits.

NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is

used on the processor (1) and the processor heat sink section (2) that services it.

62 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the processor heat sink.

Remove the post controller hub heat sink:

1. Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to

the system board.

2. Remove the post controller hub heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the post controller

hub heat sink and system board, it may be necessary to move the post controller hub heat sink from side to side to detach it.

The thermal material must be thoroughly cleaned from the surfaces of the post controller hub heat sink and the post controller hub each time the post controller hub heat sink is removed. Replacement thermal material is included with the post controller hub heat sink and system board spare part kits.

Component replacement procedures

NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is

used on the post controller hub (1) and the post controller hub heat sink (2).

Reverse this procedure to install the post controller hub heat sink.

64 Chapter 4 Removal and replacement procedures

Hinge covers

Description Spare part number

Hinge covers 672009-001

Before removing the hinge covers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 33), and then remove the following components:

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

d. WLAN module (see

Top cover on page 40)

WLAN module on page 53)

e. Wireless audio module (see

f. System board (see

System board on page 57)

Card Reader board cable on page 37)

Wireless audio module on page 51)

Solid-state drive on page 35)

Remove the hinge covers:

1. Remove the four Phillips PM2.0×3.8 screws (1) that secure the hinge covers to the base enclosure.

Component replacement procedures

Remove the hinge covers (2) from the base enclosure.

Reverse this procedure to install the hinge covers.

Display assembly

Description Spare part number

Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable)

Before removing the display assembly, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Remove the solid-state drive connector board cable (see

6. Remove the Card Reader board cable (see

7. Remove the top cover (see

675507-001

Battery on page 33).

Solid-state drive on page 35).

Card Reader board cable on page 37).

Top cover on page 40).

8. Disconnect the wireless antenna cables from the wireless audio module (see

audio module on page 51).

66 Chapter 4 Removal and replacement procedures

Wireless

Remove the display assembly:

1. Disconnect the webcamera/microphone module cable (1) from the system board.

2. Disconnect the display panel cable (2) from the system board.

Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.)

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other computer components.

4. Remove the six Phillips PM2.5×5.6 screws (1) that secure the display assembly to

the base enclosure.

Component replacement procedures

Remove the display assembly (2).

Reverse this procedure to install the display assembly.

Power connector cable

Description Spare part number

Power connector cable 687530-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Solid-state drive connector board cable (see

b. Card Reader board cable (see

c. Top cover (see

Top cover on page 40)

Battery on page 33), and then remove the following components:

Solid-state drive on page 35)

Card Reader board cable on page 37)

WLAN module (see

e. Wireless audio module (see

WLAN module on page 53)

Wireless audio module on page 51)

68 Chapter 4 Removal and replacement procedures

System board (see

System board on page 57)

g. Display assembly (see

Display assembly on page 66)

Remove the power connector cable:

1. Remove the Phillips PM2.0×3.8 screw (1) that secures the power connector and bracket to

the base enclosure.

2. Remove the power connector bracket (2).

Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if

USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

70 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

●

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the onscreen instructions.

– or –

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

●

To save your changes and exit Setup Utility menus, press f10, and then follow the onscreen instructions.

– or –

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

Using Setup Utility

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Exiting Setup Utility

●

To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

●

To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

72 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn

+esc (if you are already in Windows) or by using Setup Utility.

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Windows 7—Select Start > Help and Support > Maintain.

Windows XP—Select Start > Help and Support, and then select the software and

drivers update.

Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

Using Setup Utility

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Windows 7—Open Windows Explorer by selecting Start > Computer.

Windows XP—Open Windows Explorer by selecting Start > My Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS

installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in System Diagnostics:

●

Start-up test—This test analyzes the main computer components that are required to start the computer.

●

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.

●

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

●

Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.

●

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

74 Chapter 5 Setup Utility (BIOS) and System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 32.72 cm 12.88 in

Depth 22.10 cm 8.70 in

Height 2.05 cm 0.81 in

Weight 1.80 kg 3.97 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A - 65W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

Computer specifications

14.0-inch WGA display specifications

Metric U.S.

Dimensions

Height 17.4 cm 6.85 in

Width 31.3 cm 12.32 in

Diagonal 35.4 cm 13.94 in

Number of colors 262,144

Contrast ratio 500:1 (typical)

Brightness 250 nits (typical)

Pixel resolution

Pitch 0.2175 × 0.2088 mm

Format 1600 × 900

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 3.46 W

Viewing angle ±45° horizontal, +15/–35° vertical (typical)

76 Chapter 6 Specifications

7 Backing up, restoring, and

recovering

Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more

details about the tools provided, see Help and Support. From the Start screen, type h, and then select

Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to the state its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

Creating recovery media and backups

See the “Creating HP Recovery media” section.

2. As you add hardware and software programs, create system restore points. A system restore point

is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical

go to drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

http://www.hp.com/go/contactHP. For worldwide support,

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

78 Chapter 7 Backing up, restoring, and recovering

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you ever need to recover the system, see the “Recovering using HP Recovery Manager” section.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

●

If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created.

For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions.

●

If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created.

For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

●

If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. For more information, see the “Using Windows Refresh for quick and easy recovery” section.

●

If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. For more information, see the “Remove everything and reinstall Windows” section.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

Restore and recovery

Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see the “Recovering using HP Recovery Manager” section.

●

If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see the “Recovering using HP Recovery Manager” section.

●

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see the “Recovering using HP Recovery Manager” section.

●

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see the “Removing the HP Recovery partition” section.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. From the Start screen, point to the far-right upper or lower corner of the screen to display

the charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and follow the

on-screen instructions.

80 Chapter 7 Backing up, restoring, and recovering

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or on the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and follow the on-screen instructions.

To use the Start screen:

1. From the Start screen, point to the far-right upper or lower corner of the screen to display

the charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the

on-screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.

●

The HP Recovery partition (select models only) allows Minimized Image Recovery.

Restore and recovery

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

●

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

●

HP Recovery media must be used if the computer hard drive fails.

●

To use the Factory Reset or System Recovery options, you must use HP Recovery media.

●

If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.

Before beginning recovery, back up any personal data you wish to retain.

http://www.hp.com/go/contactHP. For worldwide support, go

Using the HP Recovery partition to recover a minimized image (select models only)

The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select HP Recovery Manager, and follow the on-screen instructions.

82 Chapter 7 Backing up, restoring, and recovering

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an

optional external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See the “Changing the computer boot order” section.

3. Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer.

3. Press and hold esc while the computer is restarting, and then press f9 for boot options.

4. Select the optical drive or USB flash drive you want to boot from.

5. Follow the on-screen instructions.

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,

the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see the “Creating HP Recovery media “ section.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.

Restore and recovery

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

84 Chapter 8 Power cord set requirements

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions

9 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

86 Chapter 9 Recycling

Index

AC adapter light 13 AC adapter, spare part number

21, 22 Action keys 7 antenna, locations 4 audio, product description 1 audio-in jack 11 audio-out jack 11

b key 7 base enclosure, spare part

number 19, 23, 25 battery

removal 33 spare part number 19, 22, 33

battery cover

removal 33

spare part number 19, 22, 33 battery cover lock latch 13 battery cover release latch 13 Beats Audio button 12 Beats Audio light 8 bottom components 13 button component 6 buttons

Beats Audio 12

Imagepad 9

Imagepad on/off 9

mute 12

power 6

Cable Kit

contents 20

spare part number 20, 22 cables, service considerations 26 caps lock light 8

Card Reader board

removal 45 spare part number 45 spare part numbers 17, 23

Card Reader board cable

illustrated 20 removal 37

spare part number 37 chipset, product description 1 components

bottom 13

button 6

display 4

Imagepad 9

keys 7

left-side 10

lights 8

right-side 12 computer feet

locations 32

spare part number 19, 23 computer major components 16 computer part number 31 computer specifications 75 connectors, service

considerations 26

Digital Media slot 11 display

components 4

specifications 76 display assembly

removal 66

spare part number 17, 23, 66 display panel, product

description 1 display switch 4 DisplayPort 10

drives, preventing damage 27 DVD±RW DL SuperMulti Drive

precautions 27 spare part number 21

electrostatic discharge 27 equipment guidelines 30 esc key 7 Ethernet, product description 2

fan

removal 55 spare part number 18, 22, 55

feet

locations 32 spare part number 19, 23

fn key 7

graphics, product description 1 grounding guidelines 27 guidelines

equipment 30 grounding 27 packaging 29 transporting 29 workstation 29

hard drive light 12 HDMI port 10 HDMI-to-VGA adapter, spare part

number 21, 22

headphone jack 11

Index

heat sink

removal 61 spare part numbers 19, 23,

hinge cover

removal 65 spare part number 19, 22, 65

Imagepad button 9 Imagepad components 9 Imagepad light 8, 9 Imagepad on/off button 9 Imagepad zone 9

jacks

audio-in 11 audio-out 11 headphone 11 microphone 11 network 10 RJ-45 10

key components 7 keyboard

backlight light 8 product description 2

keys

Action 7 b7 esc 7 fn 7 Windows applications 7 Windows logo 7

left-side components 10 light components 8 lights

AC adapter 13 Beats Audio 8 caps lock 8 hard drive 12 Imagepad 8, 9 keyboard backlight 8 mute 8 power 8, 12 webcam 4 wireless 8

mass storage device, precautions

memory module

product description 1 removal 60 spare part number 60 spare part numbers 19, 22

microphone

location 4

product description 1 microphone jack 11 model description 32 model name 1 mute button 12 mute light 8

network jack 10 NFC board

removal 38

spare part number 18, 23, 38 NFC board cable

illustrated 20

removal 43

operating system, product

description 3

optical drive

precautions 27

spare part number 21, 22

packaging guidelines 29 plastic parts, service

considerations 26

pointing device, product

description 2

ports

DisplayPort 10

HDMI 10

product description 2

USB 10 post controller hub heat sink

removal 61

spare part number 19, 23, 61 power button 6 power button board

removal 46

spare part number 17, 22, 46

power connector 13 power connector cable

removal 68 spare part number 18, 23, 68

power cord

set requirements 84

spare part numbers 21, 22 power light 8, 12 power requirements, product

description 2

processor heat sink

removal 61

spare part number 19, 23, 61 processor, product description 1 product description

audio 1

chipset 1

display panel 1

Ethernet 2

external media cards 2

graphics 1

keyboard 2

memory module 1

microphone 1

operating system 3

pointing device 2

ports 2

power requirements 2

processors 1

product name 1

security 2

serviceability 3

solid-state drive 1

video 1

wireless 2 product name 1, 31 product number 31 protective cover, spare part

number 21, 23

proximity sensors 4

removal/replacement

preliminaries 26

procedures 31 right-side components 12 RJ-45 jack 10 RTC battery

removal 49

spare part number 18, 22, 49

88 Index

Rubber Feet Kit, spare part

number 19, 23

Screw Kit, spare part number 21,

22 security cable slot 12 security, product description 2 serial number 31 service considerations

cables 26 connectors 26

plastic parts 26 service tag 15, 31 serviceability, product description

solid-state drive

precautions 27

product description 1

removal 35

spare part number 23, 35

spare part numbers 19, 23,

solid-state drive connector board

removal 44

spare part number 18, 23, 44 solid-state drive connector board

cable, removal 36

speakers

removal 48

spare part number 18, 23, 48 specifications

computer 75

display 76 system board

removal 57

spare part numbers 18, 23,

24, 57

USB external DVD±RW DL

SuperMulti Drive, spare part number 21, 22

USB port 10

vents 13 video, product description 1 volume dial 12

warranty period 32 webcam 5 webcam light 4 Windows applications key 7 Windows logo key 7 wireless antenna, locations 4 wireless audio module

removal 51

spare part number 18, 22, 51 wireless light 8 wireless, product description 2 WLAN module

removal 53

spare part number 22

spare part numbers 18, 22,

workstation guidelines 29

tools required 26 top cover

removal 40 spare part numbers 17, 24,

25, 40

TouchPad cable

illustrated 20 removal 43

transporting guidelines 29

Index

HP H3Y95AA-ABA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

Button

Keys

Lights

Imagepad

Left side

Right side

Bottom

3 Illustrated parts catalog

Service tag

Computer major components

Cable Kit

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag

Computer feet

Battery

Solid-state drive

Card Reader board cable

NFC board

Top cover

Solid-state drive connector board

Card Reader board

Power button board

Speakers

RTC battery

Wireless audio module

WLAN module

System board

Memory module

Heat sink

Hinge covers

Display assembly

Power connector cable

Using Setup Utility

Starting Setup Utility

Changing the language of Setup Utility

Navigating and selecting in Setup Utility

Displaying system information

Restoring factory settings in Setup Utility

Exiting Setup Utility

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Using System Diagnostics

6 Specifications

Computer specifications

14.0-inch WGA display specifications

Creating recovery media and backups

Creating HP Recovery media

Restore and recovery

Using Windows Refresh for quick and easy recovery

Remove everything and reinstall Windows

Recovering using HP Recovery Manager

What you need to know

Using the HP Recovery partition to recover a minimized image (select models only)

Using HP Recovery media to recover

Changing the computer boot order

Removing the HP Recovery partition

8 Power cord set requirements

Requirements for all countries

Requirements for specific countries and regions