HP G21411 Maintenance and Service Guide

HP 8 G21411 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2014

Document Part Number: 776892-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................... 1

2 External component identification ..................................................................................................................... 3

3 Illustrated parts catalog ..................................................................................................................................... 4

Locating tablet serial number, product name, product number, and part number ................................ 4

Tablet major components ..................................................................................................................... 5

Miscellaneous parts .............................................................................................................................. 6

Sequential part number listing .............................................................................................................. 6

4 Removal and replacement preliminary requirements ....................................................................................... 8

Tools required ...................................................................................................................................... 8

Service considerations ......................................................................................................................... 8

Plastic parts ......................................................................................................................... 8

Cables and connectors ........................................................................................................ 8

Grounding guidelines ........................................................................................................................... 9

Electrostatic discharge damage ........................................................................................... 9

Packaging and transporting guidelines ............................................................. 10

Workstation guidelines ..................................................................... 10

5 Removal and replacement procedures ........................................................................................................... 12

Tablet component replacement procedures ....................................................................................... 12

Back cover .......................................................................................................................................... 12

Battery ................................................................................................................................................ 14

Power/volume button board ............................................................................................................... 15

Front-facing webcam .......................................................................................................................... 16

Rear-facing webcam .......................................................................................................................... 18

Speakers ............................................................................................................................................ 19

System board ..................................................................................................................................... 20

6 Specifications .................................................................................................................................................. 23

7 Backing up and recovering your data ............................................................................................................. 24

Updating apps, widgets, and the operating system ............................................................................ 24

Factory data reset .............................................................................................................................. 24

8 Power cord set requirements .......................................................................................................................... 25

Requirements for all countries ............................................................................................................ 25

Requirements for specific countries and regions ............................................................................... 25

9 Recycling ........................................................................................................................................................ 27

Index ................................................................................................................................................................... 28

1 Product description

Category Description

Product Name HP 8 G21411 Tablet

Processor AllWinner® A33 ARM cortex-A7 1.20-GHz quad core processor

Panel 7.85-in, (1024×768), 5-point IPS capacitive TouchScreen display panel

Graphics Mail400 MP2

Memory Supports 1.0-GB DDR3 system memory

Mass storage Supports a 16.0-GB Nand solid-state drive

Audio and video Stereo speakers (2)

One microphone on top of tablet

Supports MP3, OGG, Flac, AAC, and AMR, audio formats

2.0-MP, fixed-focus, rear-facing webcam

0.3-MP, fixed-focus, front-facing webcam

Supports MPEG1, MPEG2, MPEG4-XVID, H264, H263, WMV7/8/9, VC-1, VP8, AVS, MJPEG, VP6, WMV1/2, DIVX video formats

Supports JPG, BMP, GIF and PNG photo formats

Sensor Accelerometer

G-sensor

GPS

Wireless networking Integrated wireless option: WLAN: 802.11b/g/n with WIFiDirect

1. Bluetooth Traditional Mode:

a. Bluetooth 3.0

b. Bluetooth 3.0+HS, and

c. Other backwards modes

2. Bluetooth 4.0 Dual Mode:

a. BLE

b. Music and voice (traditional mode)

3. Bluetooth 4.0 Single Mode: BLE

External expansion Integrated micro SD Card Reader expandable to 32-GB

Tflash Storage up to 32-GB

Ports

Audio: headphone/microphone combo jack

●

Micro SD Card Reader

●

Micro USB port

●

Power requirements Supports a 3950-mAh, Li-ion battery, USB charging

Category Description

Supports a 5-V, 2-A AC adapter with DC plug and localized cable plug support

Operating system Preinstalled: Android 4.4.2

Serviceability End user replaceable part: AC adapter and USB extension cable

2 Chapter 1 Product description

2 External component identification

Item Component Item Component

(1) Micro SD Card Reader slot (6) Front-facing webcam

(2) Microphone (7) Power button

(3) Micro USB 2.0 port (8) Volume control buttons (2)

(4) Audio-out (headphone)/Audio-in

(microphone) jack

(5) Rear-facing webcam

(9) Speakers (2)

3 Illustrated parts catalog

Locating tablet serial number, product name, product number, and part number

The tablet serial number (1), product name (2), product number (3), and part number (4) are located on the back cover. This information is needed when travelling internationally or contacting customer support.

4 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Back cover (includes wireless antenna cable and transceiver) 785173-001

(2) 0.3-MP, fixed-focus, front-facing webcam (includes cable) 785181-001

(3) 2.0-MP, fixed-focus, rear-facing webcam (includes cable) 773139-001

(4) Speaker Kit (includes top and bottom speakers and cables) 785179-001

(5) Microphone (included with system board, spare part number 785180-001)

(6) Wireless antenna cable and transceiver (included with back cover, spare part number 785173-001)

(7) System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core

processor, graphics subsystem with UMA memory, 1.0-GB DDR3 system memory, and a 16-GB Nand hard drive

(8) Battery, 3.7-V, 3950-mAh, LI (includes cable) 777233-001

785180-001

Tablet major components 5

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