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HP G1W46A, G1W47A User Manual

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HP PageWide Enterprise Color 556 PRINTER SERIES Firmware Readme
Product Name(s): HP PageWide Enterprise Color 556 dn • HP PageWide Enterprise
Color 556 xh
Model Number(s): G1W46A, G1W47A
This document contains information for the firmware revision number:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.7
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds .
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
FutureSmart Level Switching Procedures
-- Embedded Web Server (EWS)
-- Device Control Panel
-- Web JetAdmin
System Requirements Technical Assistance Customer Support Internet Additional Information Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Page 2
Description
This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP PageWide Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle? The HP PageWide printer firmware update file available from the hp web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP PageWide Printer or MFP firmware for the engine and all connected accessories are upgraded.
Who needs this firmware? Similar to Hewlett Packard providing improved software for your HP PageWide Printer or MFP, Hewlett Packard provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site. Determining the current version level of your firmware
To determine the current level of firmware installed on the device: Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Scroll down and select the Administration application.
3. Select the Reports menu.
4. Select the Configuration/Status Pages menu.
5. Select the Configuration Page option.
6. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:
Firmware Datecode: 20140206 Firmware Revision: 2302253_422210
IMPORTANT NOTE:
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This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.7
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ HP Webservices will stop working and the printer will lose its connection to HP
Connected on the web. You may see an error "Could not communicate with HP Connected, or Unable to contact HP Connected" when you try to enable HP Web Services.
➢ Third party solutions created in 2021 will not be able to load on the device
through the solution installer page.
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Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20210317 Firmware Revision: 2309046_000273
Embedded JetDirect:
JSI23900041
HP Fleet Release Designation
FutureSmart 3.9.7
MD5 checksum for .bdl file
92563b64365cb2b039468410b2f4dabc
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.6
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
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➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ Added the ability to perform an Auto Reboot when a 61.00.00 engine
communication error occurs even though the error is not displayed in the event log.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20191213 Firmware Revision: 2309025_582092
Embedded JetDirect:
JSI23900037
HP Fleet Release Designation
FutureSmart 3.9.6
MD5 checksum for .bdl file
4674927f7fef3eec9cfb17250d71744c
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.5
ENHANCEMENT:
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Base:
➢ No New Updates
Security/Authentication:
➢ Added an updated digital signature verification for aftermarket solution bundles
during installation. Currently installed solutions are not affected. Customers and resellers should work with solution providers for an updated signature-compliant version of their software.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ The eMMC part may fail prematurely with a 99.39.73 error. ➢ Some SmartCard solutions may fail to communicate with the card reader properly
causing the authentication dialog window to not appear.
Security/Authentication:
➢ CVE-2019-6334 - Solution application signature checking may allow potential
execution of arbitrary code.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20190711 Firmware Revision: 2309021_581890
Embedded JetDirect:
JSI23900036
HP Fleet Release Designation
FutureSmart 3.9.5
MD5 checksum for .bdl file
cb128bd68064b020ab60a7f1b45650a6
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Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.4
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ New security check will prevent installation of non-compliant aftermarket solution
bundles. Currently installed solutions are unaffected. Please work with solution providers for an updated signature-compliant version of their software.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ TLS 1.0 and Multicast IPV4 settings do not get backed up and restored properly.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20190118 Firmware Revision: 2309010_581412
Embedded JetDirect:
JSI23900036
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HP Fleet Release Designation
FutureSmart 3.9.4
MD5 checksum for .bdl file
0860bc505b011f2b7f25d9548d7564f5
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.2
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ Added a feature to prevent Cross-site Request Forgery (CSRF) exploits. This guards
against a malicious exploit where unauthorized commands are sent to the EWS using the logged-on administrator credentials.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Under certain conditions 49.38.07 error is seen after receiving a fax job.
Security/Authentication:
➢ CVE-2018-5923: Insecure Solution DLL Signature Validation. ➢ CVE-2015-9251: jQuery before version 1.12.0 and 3.0.0 may be vulnerable to
Cross-site Scripting (XSS) attacks.
Embedded JetDirect:
➢ Cisco "ARP Proxy" feature is causing devices to decline the DHCP offer. ➢ Syslog Priority setting is not filtering properly. ➢ Device loses network connection after re-negotiating the link speed.
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Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20180605 Firmware Revision: 2308974_579766
Embedded JetDirect:
JSI23900018
HP Fleet Release Designation
FutureSmart 3.9.2
MD5 checksum for .bdl file
c45dda2df52e738d0c7230ed58361f6e
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.1
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ When printing from Mac OS High Sierra, error "undefinedresult, OFFENDING
COMMAND" is seen.
➢ Unable to print certain PDF files from USB. ➢ PJL INFO STATUS does not return information on device status while waking up
from sleep.
Security/Authentication:
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➢ No New Updates
Embedded JetDirect:
➢ By default, the IPP queue was disabled and it was enabled only for CUPS client.
This change includes enabling IPP queue by default, which improves IPP/IPPS performance significantly.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20180301 Firmware Revision: 2308955_579080
Embedded JetDirect:
JSI23900012
HP Fleet Release Designation
FutureSmart 3.9.1
MD5 checksum for .bdl file
4867cee9d8a2cfe752c2159a7ede9437
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9
ENHANCEMENT:
Base:
➢ The Backup and Restore feature has been expanded to include JDI settings.
Additionally, this feature has been expanded to allow creating a backup file and restoring that file to another device of the same model and firmware version as the backup file.
➢ Added support for "Any Size/Any Type" in cassette trays. ➢ This feature increases the number of allowed PIN users in the device's local
address book; from 1000 to 2000.
➢ Optimized JPEG decompression library improves performance of print jobs with
JPEG compressed images
➢ A new option has been added to delete the temporary jobs after 3 days. ➢ Error code “42.B0.01” will not be displayed in the event log for end customers. ➢ Added new feature to allow PCL 6 to suppress blank pages. Previously this feature
was only available with PCL5, now this functionality is also available with PCL6.
➢ Changes in power management to meet new Blue Angel regulations.
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Security/Authentication:
➢ Users now have the ability to disable printing from Help. ➢ Added two new features to improve the private and usability of retrieving stored
jobs from the "Retrieve from Device Memory" application. Administrators can define what users first see when entering the "Retrieve from Device Memory" application. The default behavior has not changed, but administrators have a new setting in the embedded web server under "Security" [Tab] -> "Protect Stored Data" [Menu] -> "Managed Stored Jobs" [Section] called "Behavior when users are authenticated. If "Assist users to their jobs" is selected, users entering the application will immediately see their jobs provided a folder exists by their username (default behavior in the print driver when sending jobs) but can navigate back to the list of folders with jobs. Administrators will also note a new permission that is not activated by default in the embedded web server under "Security" [Tab]
-> "Access Control" [Menu] -> "Sign In and Permission Policies" [Section] -> "Open from Device Memory application" [Control Panel Permission] for "Other Users' Jobs and Folders". If removing the permissions (e.g. for "Guest" and "Device User") a regular user will only be able to see their or guest jobs. If at the folder view they will only be able to see folders with at least one of their own jobs or a guest job within it except for the special folders like "Untitled" & "Stored Faxes". These two features can be used together to optimize the privacy & usability when users retrieve their stored jobs.
➢ Allow for nested group behavior on the EWS: Security>Access Control>Windows
Setup. Nested AD groups may be configured to inherit parent permissions.
➢ Allows for authentication at devices using AD credentials instead of local device
credentials via Web Jet Admin.
➢ This firmware provides compatible HP and 3rd party solution software the ability
to establish HTTPs communications through the Jetdirect networking interface. The protocol and encryption parameters for these solutions are now configured using the Jetdirect networking settings, allowing access to updated Jetdirect protocols and encryption. This option is available to HP and 3rd party solutions using the HttpWebRequest Class connection methods.
➢ This firmware addresses the following security issues: CVE-2005-4900– SHA-1 is
not collision resistant, allowing for context-dependent spoofing attacks. Cipher suites containing the SHA-1 hashing algorithm can now be disabled by setting
Encryption Strength to “High” within the “Mgmt. Protocols” page under the EWS
Networking tab. These cipher suites will remain enabled/active if Encryption
Strength is set to either “Medium” or “Low”. Note: For devices with Encryption Strength set to “High”, after installing this firmware the Encryption Strength setting will be changed to “Medium” to allow continued access to SHA-1 cipher suites.
Embedded JetDirect:
➢ No New Updates
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FIXES:
Base:
➢ You may see a 49.00.FF error while performing a Direct TIFF print job. ➢ Setting Legacy resolution to 300 x 300 would not be retained after a power cycle. ➢ Print job size of 400mb or more not getting stored on the device disk memory. ➢ Disk resident fonts are not persistent after a power cycle. ➢ Paper type is displayed incorrectly on control panel when using Chinese. ➢ Wrong translation of control panel buttons in Czech. ➢ Certain PDFs were not printed correctly, text on PDF was getting printed as blocks. ➢ Improved Barcode scanning. ➢ Improvement in print performance of certain PDF files. ➢ You may see an Access Denied warning when trying to accesses the EWS even
prior to entering in a Password.
➢ Under certain circumstances an SNMP GET request might receive a slow response
which exceeds all client retries and timeouts. Sometimes the printer would never respond. This fix ensures that these circumstances do not prevent timely SNMP responses.
➢ Intermixing of pages is seen when printing mopy jobs. ➢ Embedded EPrint setting intermittently shows state as "Not Supported" instead of
"Enabled/Disabled" via WJA.
➢ Using the Pages per Sheet N-Up printing feature provided with any version of the
UPD PCL6 driver will give incorrect printed output.
➢ You may see improvements printing certain fonts. ➢ 49.38.07 error is seen when printing certain jobs with "reverse page order"
setting enabled on a device without finisher.
➢ PS Error seen when printing certain documents greater than 40 pages. ➢ Added a Web Service object for the "Security" -> "WebScan Auto Capture Jobs:
Enable Remote User Auto Capture" feature which will allow Web Jet admin to fleet manage this setting with XTP Tickets where reservationless scanning for Network TWAIN is required.
➢ 49.4A.04 is seen when printing certain PDF files containing excessive numbers of
XObjects on one or more pages
➢ Error 49.4A.04 is seen when reprinting certain jobs from corel draw. ➢ The PCL commands to call barcode fonts does not work when using asterisks ➢ 49.38.07 error is seen when printing certain PDF jobs in duplex. ➢ "USB Device Not Supported" error is seen when using HP external USB keyboard. ➢ Color mismatch while printing certain PDF documents and selecting the CMYK
profile in driver.
➢ Resolves a print quality issue due to print bar left uncapped condition. ➢ Device stops responding to SNMP requests when we go to Device tab in WJA. ➢ USB volume name is not getting displayed correctly in Korean and other 2 byte
languages.
➢ Missing graphics on pages when printing certain PCL5 jobs.
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➢ Improvements in small job print performance.
Security/Authentication:
➢ Resolved issue where aftermarket authentication agents utilizing the OXPd protocol
could inadvertently remove guest permissions to tabs (eg: the Information tab) on the EWS page.
➢ This firmware addresses the following security issue: CVE-2016-2183 – 3DES
TLS/SSL Birthday Attacks on 64-bit Block Ciphers (SWEET32) Vulnerability.
➢ Re-added web services (removed in FS 3.8) to allow HP Jet Advantage Security
Manager to manage the state of the Information tab in the embedded web server.
➢ Resolved redundant authentication prompts when accessing certain types of logs. ➢ This firmware addresses the following security issue: CVE-2017-2750 - Insecure
Solution DLL Signature Validation.
➢ Added support for G&D FIPS-201 SIPR smartcards that are provisioned without
encipherment certificates.
➢ When logging into the Embedded Web Server using Windows authentication, you
may not be able to see all the tabs or options that you have been granted access to.
Embedded JetDirect:
➢ Fixed "IP Address/Subnet is out of range. Check the field. IP=x.x.x.x
Mask=x.x.x.x" error given when an IP address was entered with zero for the host number in the Access Control List.
➢ Buffers expanded to hold large DNS responses (70+ records). Previously only
about 7 or 8 records were accepted.
➢ Trying to connect via the FTP may fail with certain applications. ➢ Fixed an issue where Windows Authentication would hang the printer. ➢ Product was generating Certificate Signing Requests with version number other
than zero. RFC 2986 requires a version number of zero.
➢ Printer crashes with 81.09.00 Embedded Jetdirect Error message when user sets
Admin password from Telnet.
➢ Under certain circumstances during initial power-on, the DCHP Discover message
is sent without a hostname (option 81). This fix ensures that option 81 is always present when applicable.
➢ The password input for "Import Certificate and Private Key" has been expanded
beyond 16 characters.
➢ Default name when saving a CSR (Certificate Signing Request) is no longer
"certificate.cer".
➢ Under certain circumstances the certificate validity check performed during the IKE
portion of IPsec was done with the local printer time and not UTC time.
➢ If a Jetdirect 2900w in installed and two different wired networks are connected to
the printer (one on the JD 2900w and one on the Jetdirect Inside connection), then
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it was possible (under certain circumstances) for the entire printer to become unresponsive.
➢ This fix prevents the printer from resetting the connection during an intervention
event (paper out, paper jam, etc.) when printing using the LPD protocol. Previously, the connection would be reset after the TCP Idle Timeout had expired. Now it will wait indefinitely.
➢ The firmware had trouble parsing a long list of "additional records" in a DNS SRV
response packet. This fix prevents the problems which were causing the device to crash with a 49.38.07 error code.
➢ Do not respond to pings during the DHCP process (after DHCP Discover). ➢ Retry 802.1x EAP Start process if unsolicited Request Identity is received after
connecting to unsecured network.
➢ IPP attribute "printer state" is not returning the correct state when printing a port
9100 job.
➢ Updates to HTTPS communications for embedded aftermarket solutions. ➢ Some SSL requests from embedded solutions would fail due to corruption of the
destination URL.
➢ Printer is showing offline after registering to Google Cloud Print.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20171213 Firmware Revision: 2308937_578491
Embedded JetDirect:
JSI23900010
HP Fleet Release Designation
FutureSmart 3.9
MD5 checksum for .bdl file
80caca64be7d8eade112ffdbd8c2bb00
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8.0.3
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Page 15
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ No New Updates
Security/Authentication:
➢ This firmware addresses the following security issues: CVE-2017-11103 - Heimdal
before 7.4 allows remote attackers to impersonate services with Orpheus' Lyre attacks.
➢ This firmware addresses the following security issues: CVE-2017-9765 - Integer
overflow in SOAP (Simple Object Access Protocol) function allows execution of arbitrary code or Denial of Service, aka Devil’s Ivy attack.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20170925 Firmware Revision: 2308216_001091
Embedded JetDirect:
JSI23e80165
HP Fleet Release Designation
FutureSmart 3.8.0.3
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8.0.2
ENHANCEMENT:
Base:
➢ No New Updates
Page 16
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Resolves a print quality issue due to print bar left uncapped condition.
Security/Authentication:
➢ This firmware addresses the following security issue: CVE-2017-2743 - Cross Site
Scripting (XSS) Vulnerability.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20170602 Firmware Revision: 2308214_000910
Embedded JetDirect:
JSI23e80161
HP Fleet Release Designation
FutureSmart 3.8.0.2
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8.0.1
ENHANCEMENT:
Base:
➢ Enhancements to improve compatibility for non-HP cartridges in certain instances.
Page 17
Please note that even with this change, HP cannot guarantee the quality or reliability of non-HP cartridges. Cartridges using a non-HP chip may not work, and those that work today may not work in the future.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20161028 Firmware Revision: 2308212_000699
Embedded JetDirect:
JSI23e80161
HP Fleet Release Designation
FutureSmart 3.8.0.1
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release:
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8
ENHANCEMENT:
Page 18
Base:
➢ Introduced a secure pull print job purge feature where when using a pull print
solution and there is a condition on the device that requires user intervention, a job purge mode will be tied to the inactivity timeout. Job purge is limited to up to 3 jobs in the current print queue. To enable, select "Cancel Print Jobs after Unattended Error" in the devices EWS Security - General tab.
➢ Upgraded the font library to UFST 7.3.1. The focus areas are Error handling for
TrueType fonts and OpenType CFF fonts.
➢ Mediatype "HP EcoSMARTLite" has been renamed to "HP EcoFFICIENT". ➢ Role-Based Access to EWS - provides ability to limit access to EWS items via
defined roles. Note: If configured using 3.7.4, feature changes in next fleet release may cause some access controls to be lost. See white paper for details.
➢ Added functionality to allow users to cancel A3 jobs on A4 printers, mainly
targeted for Pull printing customers.
➢ Advanced Jam Recovery via UI when all other jam clearing fails for dead zone
(unreachable areas) jams.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ You may see devices intermittently stop responding in complex print environments ➢ Improvement in print performance of certain PDF files. ➢ Resolves an issue where HP device with PaperCut solutions may result in users
being unable to Authenticate or Pull Print. Within the PaperCut Administration Console the HP device is unable to be configured or the embedded device status
reports the following error “Error: The server sent HTTP status code 400: BadRequest”.
➢ EPrint error "Could not communicate with HPConnected.com. Some internal error
happened, try again." is seen after upgrading firmware to FS 3.5.1 or later versions.
➢ A 49.38.07 error may be seen when printing PDF files using LPR. ➢ Improvement in print performance while printing certain PDFs using PS driver. ➢ PCLXL error is seen while printing PDFs with watermark. ➢ When PJL JOB START specifies a specific page to begin printing on (e.g. PAGE
20), the device correctly begins printing on the specified page. However,
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unsolicited PJL USTATUS PAGE responses would begin counting from Page 1 (Page 2 when printing duplex) instead of the specified JOB START page (e.g. PAGE 20). This has been corrected so PJL USTATUS returns PAGE counts beginning at the specific START PAGE.
➢ An indication that direct TIff printing was supported with the Retrieve from USB
feature was missing from control panel screen seen after opening the application on the control panel.
➢ Not able to change Tray Registration settings while EWS is in certain languages. ➢ Equitrac Authentication Agent sign-in agent is missing. ➢ If stop hard key is pressed while the device is in sign-in page of any application,
the device does not recover and we are not able to access any application on home screen after that.
➢ PDF bar code not printed correctly.
Security/Authentication:
➢ 33.05.17 Security Alert seen when base filename used to package and zip files
for solution bundling is too long.
➢ You may see a 33.05.18 error when using select Solution Providers software on
Firmware bundle 3.7
➢ EWS Session Id HttpOnly attribute in HttpCookie class set to true.
Embedded JetDirect:
➢ Functionality of the TCP MSS settings in Telnet has been restored. ➢ Fixed a situation where bad network packets (invalid checksum) could be accepted
and processed as if they were good.
➢ Resolved memory leaks (and possible device lockup) in DNS mapping logic when
handling uncommon IPv4/IPv6 scenarios.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20160820 Firmware Revision: 2308209_000568
Embedded JetDirect:
JSI23e80161
HP Fleet Release Designation
FutureSmart 3.8
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20160209 Firmware Revision: 2307849_000012
Page 20
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.7
ENHANCEMENT:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
FIXES:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
Page 21
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 556 PRINTER SERIES
Firmware Datecode: 20160209 Firmware Revision: 2307849_000012
Embedded JetDirect:
JSI23700101
HP Fleet Release Designation
Original Release FutureSmart 3.7
No Previous Releases -- Original Version
Installation Instructions
NOTE: Please be aware that an update in some circumstance may require ten minutes or
more to complete.
You can send the firmware update to a device at any time; the device will wait for all I/O channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To print the configuration page:
1. Go to the printer’s control panel.
2. Scroll down and select the Administration application.
3. Select the Reports menu.
4. Select the Configuration/Status Pages menu.
5. Select the Configuration Page option.
6. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:
Firmware Datecode: 20130919 Firmware Revision: 2301132_395570
The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host computer sending the update and the I/O method (USB or network). The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the firmware job in the queue will be printed before the update is processed.
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NOTE: When the update process has completed the printer will need to be rebooted. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.
Additional information to know
The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates the firmware file name and the “.bdl” is the files extension.
This file requires an interactive update method. You cannot update the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.
How to perform firmware upgrades.
Embedded Web Server:
(control panel is at a Ready screen)
Please visit the following link to a view video on this firmware upgrade method explained below. YouTube address: http://youtu.be/Gv6OprEg7Es or
http://link.brightcove.com/services/player/bcpid1190528646001?bctid=REFID BC3707096437001
NOTE: Please be aware that an update in some circumstance may require ten minutes or more to complete.
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the
Firmware Upgrade
link from within the
Troubleshooting tab
.
4. Browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file. Select the Install button to perform the upgrade.
NOTE:
Do not close the Browser Window or interrupt communication until the
Embedded Web Server displays the Confirmation Page.
5. Select
Restart Now
from the EWS confirmation page, or turn the product off and then on again using the power switch. The printer will not automatically reboot.
Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.
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Pre-Boot walk-up USB thumb drive:
(control panel Pre-Boot menu)
NOTE:
Only to be used if the printer is not able to boot to READY
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive). USB Flash Drives with a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.
2. Turn the printer ON.
3. Press the
HP
logo in the middle of the screen when you see the “
1/8
” under the
logo.
4. Press the Down arrow to highlight
Administrator
, and then press the OK key.
5. Press the Down arrow to highlight
Download
, and then press the OK key.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
7. Press the Down arrow to highlight
USB Thumbdrive
, and then press the OK
key.
8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press the OK
key.
NOTE:
Please make sure the firmware file is located in the root directory of the flash drive. If you have more than one .bdl file on your USB flash drive, select the file you want loaded and press OK.
Please be patient since this may take up to 10 minutes to reboot.
9. When the message
Complete
appears on the control panel display, press the
Back button several times until you see the
Continue
menu, then press the OK
key.
10. The printer will continue to boot to the Ready state.
Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.
Walk-up USB thumb drive:
(Standard control panel menu)
Please visit the following link to a view video on this firmware upgrade method explained below. YouTube address: http://youtu.be/IOsm1Z-dbJU or
http://link.brightcove.com/services/player/bcpid1190528646001?bctid=REFID BC3707191411001
Page 24
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.
2. Turn the printer ON.
3. Scroll down and select the
Device Maintenance
application.
4. Select the
USB Firmware Upgrade
menu.
5. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB
port on the front control panel of the product.
6. Select and highlight the xxxxxxx.bdl file you would like to use.
NOTE:
If there is more than one xxxxxxx.bdl file on the storage device, make sure that you select the correct file for this product.
7. Select the Upgrade button on the bottom of the screen.
8. Next select the Upgrade, Re-install or Downgrade depending on the task you want
to complete that the firmware install will start.
When the upgrade is complete, the printer will reboot automatically.
NOTE:
The upgrade process may take 10 or more minutes to complete. Please do not interrupt the updating process.
Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.
Web Jetadmin (Supported with version 10.3 SR6 or newer)
Please visit www.hp.com and type “Web Jet Admin” in the “Search” Box to find more information about new releases of Web Jetadmin and the release note information for those releases.
Upgrading Firmware:
1. Start Web Jetadmin 10.3 SR6 or newer
2. From the “Device Management” section, select "All Devices” (or the appropriate
device group). An “All Devices” list will appear in the center window.
3. Find your device in the list, or type the IP address of the device in the Quick Device
Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top.
Page 25
4. If your device list is sorted my model number, you may select multiple devices with
the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select “Upgrade firmware…”.
6. An Upgrade Firmware window will appear. Select “Device firmware” and click
“Next”
7. A list of available firmware will appear. If the correct version is listed, click
“Next”, and the upgrade process will start.
NOTE: If the correct firmware version does not appear within the list, you will need to manually upload it into WJA. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a firmware file from
your local PC to WJA 10.3 SR6 or newer
Uploading new firmware files into WJA:
1. Click on “Firmware/Firmware Repository” in the “Device Management” pane
2. A “Firmware Repository” window will appear in the center of the screen
3. Click on “Upload” in the upper-right of the window
4. Browse to the .bdl file on your local PC
5. Click “Upload”
6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete
steps 2 through 6.
NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.
System Requirements
The Firmware upgrade process requires a network or USB port connection.
Technical Assistance
Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer.
Customer Support
See your printer's user guide or call your local authorized HP dealer.
Internet
Page 26
An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.
URL for HP PageWide Enterprise Color 556 PRINTER Series Support:
URL for Support:
www.hp.com/support/pagewidecolor556
URL for Support:
http://www.hp.com/go/support
URL for Access HP: http://www.hp.com FTP address: ftp.hp.com Login: anonymous Password: your Internet email address
Additional Information
Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support.
Legal Statements
Trademark Notices MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. PostScript is a registered trademark of Adobe Systems Incorporated. Quark and QuarkXpress are trademarks of Quark Inc. Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc. The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Novell is a registered trademark of Novell, Inc., in the United States and other countries. Netscape Navigator, is a registered trademark of Netscape Communications Corporation in the United States and other countries.
OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English) can be found here:
ftp://ftp.hp.com/pub/softlib/software12/licenses/OpenSourceLicenses.pdf
License and Copyright
Page 27
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein
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