HP ePrint Enterprise Installation Guide

HP ePrint Enterprise

Client Installation Guide

Release 4.0

Microsoft, Windows, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 are U.S. registered trademarks of Microsoft Corporation in the United States and/or other countries.

BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.

iPhone® and iPad® are registered trademarks of Apple Inc.

Android™ is a trademark of Google Inc.

Good, Good Technology, Good Dynamics, and Good for Enterprise are trademarks of Good Technology Corporation and its related entities.

January 2015

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and

12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Table of contents

1 Overview ...................................................................................................................................................... 1

2 Deploying mobile clients ................................................................................................................................ 2

2.1 Android client installation and usage flow ..................................................................................................... 2

2.1.1 Installing Android client ............................................................................................................. 2

2.1.2 Android client usage flow .......................................................................................................... 2

2.2 iPhone client installation and usage flow ....................................................................................................... 9

2.2.1 Installing iPhone client .............................................................................................................. 9

2.2.2 iPhone client usage flow .......................................................................................................... 11

2.3 BlackBerry client installation and usage flow .............................................................................................. 17

2.3.1 Installing the Print button on the BlackBerry ......................................................................... 17

2.3.2 Downloading the Print button application on the BlackBerry ................................................ 20

2.3.3 Checking if your BlackBerry can print ...................................................................................... 20

2.3.4 Supported application and documents ................................................................................... 21

2.3.5 How to print ............................................................................................................................. 21

2.3.6 Finding and using a printer ...................................................................................................... 21

2.3.7 Using the “Last used printers” list ........................................................................................... 23

2.3.8 Notification messages ............................................................................................................. 23

2.4 BlackBerry 10 client installation and usage flow ......................................................................................... 24

2.4.1 Installing the BlackBerry 10 client .......................................................................................... 24

2.4.2 BlackBerry 10 client usage flow .............................................................................................. 25

2.5 Windows phone client installation and usage flow ...................................................................................... 33

2.5.1 Installing the Windows phone client ....................................................................................... 33

2.5.2 Windows phone client usage flow ........................................................................................... 33

2.6 HP ePrint Enterprise for Good client installation and usage flow ................................................................ 38

2.6.1 Installing the HP ePrint Enterprise for Good client ................................................................. 38

2.6.1.1 Installing the HP ePrint Enterprise for Good client from App Store .................. 38

2.6.1.2 Installing the HP ePrint Enterprise for Good client from Android market ........ 38

2.6.2 HP ePrint Enterprise for Good client usage flow ..................................................................... 39

2.7 HP ePrint Enterprise for MobileIron client installation and usage flow ....................................................... 42

2.7.1 Activation process for HP ePrint Enterprise server ................................................................. 43

2.7.2 Service selection screen .......................................................................................................... 44

2.7.3 Sources of printable content (plugins) .................................................................................... 45

2.7.3.1 Email ................................................................................................................... 45

2.7.3.2 Pictures ............................................................................................................... 45

2.7.3.3 Clipboard ............................................................................................................. 45

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2.7.3.4 iTunes Shared ..................................................................................................... 45

2.7.3.5 Web ..................................................................................................................... 46

2.7.3.6 Facebook photos ................................................................................................ 46

2.7.3.7 Dropbox .............................................................................................................. 46

2.7.3.8 Open in ................................................................................................................ 46

2.7.4 Selecting print location ............................................................................................................ 46

2.7.4.1 Providers ............................................................................................................. 46

2.7.4.2 Nearby ................................................................................................................ 47

2.7.4.3 Shortcuts ............................................................................................................ 48

2.7.4.4 Map ..................................................................................................................... 48

2.7.4.5 Search ................................................................................................................. 48

2.7.5 Print job submission ................................................................................................................ 49

2.7.6 Your printouts .......................................................................................................................... 50

2.8 HP ePrint Software client installation and usage flow ................................................................................. 51

2.8.1 Installing HP ePrint software ................................................................................................... 51

2.8.2 Enabling the Enterprise icon on the HP ePrint software screen ............................................. 51

2.8.3 Usage flow ................................................................................................................................ 52

3 Appendix A — Setting custom IT policies ....................................................................................................... 59

4 Appendix B — Good dynamics configuration .................................................................................................. 71

4.1 Adding Application to a user ......................................................................................................................... 71

4.2 Generating Access Keys ................................................................................................................................. 71

4.3 Managing Application Policies ....................................................................................................................... 71

4.3.1 Basic Settings ........................................................................................................................... 71

4.3.2 Plugins ...................................................................................................................................... 73

4.3.3 Additional Settings ................................................................................................................... 73

5 Appendix C — MobileIron Configuration ........................................................................................................ 75

5.1 Adding Application to a User ......................................................................................................................... 75

5.2 Managing Application Policies and Configs .................................................................................................. 76

5.2.1 Setting up App Policies ............................................................................................................ 76

5.2.2 Setting up App Configurations ................................................................................................. 76

5.2.3 MobileIron Integration ............................................................................................................. 77

5.2.4 HP ePrint Enterprise Fast Enrollment ..................................................................................... 78

5.2.5 Plugins Management ............................................................................................................... 78

5.2.6 Others ....................................................................................................................................... 78

6 Appendix — UPD integration ........................................................................................................................ 79

7 Appendix E — Touch to Authenticate and Job Release for Android Devices via HP Access Control (HP AC) ........... 80

7.1 Touch to Authenticate ................................................................................................................................... 80

7.2 Touch to Release ........................................................................................................................................... 80

List of figures

Figure 2-1 HP ePrint Enterprise for Android download ....................................................................................................... 2

Figure 2-2 Main screen, Android ........................................................................................................................................... 3

Figure 2-3 Verify enterprise server ...................................................................................................................................... 4

Figure 2-4 Account provisioning screen ............................................................................................................................... 5

Figure 2-5 Application activation, Android ........................................................................................................................... 6

Figure 2-6 Activation completed successfully, Android ...................................................................................................... 6

Figure 2-7 Job submission screen, Android ......................................................................................................................... 8

Figure 2-8 Print progress screen, Android ........................................................................................................................... 8

Figure 2-9 Get print job with password screen, Android ..................................................................................................... 9

Figure 2-10 iPhone App Store ............................................................................................................................................ 10

Figure 2-11 Install using iTunes ......................................................................................................................................... 10

Figure 2-12 Main screen, iPhone ........................................................................................................................................ 11

Figure 2-13 HP ePrint server configuration screen, iPhone .............................................................................................. 12

Figure 2-14 Account provisioning screen, iPhone ............................................................................................................. 13

Figure 2-15 Account activation screen, iPhone ................................................................................................................. 14

Figure 2-16 Printer selection screen, iPhone ..................................................................................................................... 15

Figure 2-17 Print screen, iPhone ........................................................................................................................................ 16

Figure 2-18 Job submission and Release, iPhone ............................................................................................................. 16

Figure 2-19 BlackBerry application packaging .................................................................................................................. 17

Figure 2-20 Application Control Policy, BlackBerry ........................................................................................................... 18

Figure 2-21 Device software configuration, BlackBerry ................................................................................................... 19

Figure 2-22 Assign configuration and deploy application commands, BlackBerry .......................................................... 20

Figure 2-23 Select email message and open BlackBerry menu ........................................................................................ 20

Figure 2-24 You are printing .............................................................................................................................................. 22

Figure 2-25 HP ePrint Enterprise download, BlackBerry ................................................................................................... 25

Figure 2-26 HP ePrint Enterprise Installation, Blackberry ................................................................................................ 25

Figure 2-27 BlackBerry 10 client main screen ................................................................................................................... 26

Figure 2-28 Terms of use, Blackberry ................................................................................................................................ 26

Figure 2-29 Activation screen, Blackberry ......................................................................................................................... 27

Figure 2-30 HP ePrint Server configuration screen, Blackberry ....................................................................................... 27

Figure 2-31 Account provisioning screen, Blackberry ....................................................................................................... 28

Figure 2-32 Application Activation screen, Blackberry ..................................................................................................... 29

Figure 2-33 Successful Activation! screen, Blackberry ..................................................................................................... 29

Figure 2-34 File selected, Done .......................................................................................................................................... 30

Figure 2-35 Select printer, Blackberry ............................................................................................................................... 30

Figure 2-36 Upload, BlackBerry ......................................................................................................................................... 31

Figure 2-37 Accept Terms of use, BlackBerry .................................................................................................................... 32

Figure 2-38 Print progress screen, BlackBerry .................................................................................................................. 32

Figure 2-39 Account provisioning screen, Windows phone ............................................................................................... 35

Figure 2-40 Activate your Application screen, Windows phone ........................................................................................ 35

Figure 2-41 Select content, Windows phone ..................................................................................................................... 36

Figure 2-42 Select printer, Windows phone ....................................................................................................................... 36

Figure 2-43 Upload screen, Windows phone ..................................................................................................................... 37

Figure 2-44 Job Status screen, Windows phone ................................................................................................................ 37

Figure 2-45 HP ePrint Enterprise for Good, download ...................................................................................................... 39

Figure 2-46 Good authentication, Set up ........................................................................................................................... 40

Figure 2-47 Good authentication credentials .................................................................................................................... 40

Figure 2-48 Create account screen .................................................................................................................................... 41

Figure 2-49 HP ePrint authentication ................................................................................................................................ 42

Figure 2-50 MobileIron authentication screens ................................................................................................................. 43

Figure 2-51 HP ePrint Enterprise authentication flow ...................................................................................................... 44

Figure 2-52 Setting screens ............................................................................................................................................... 45

Figure 2-53 Providers screen ............................................................................................................................................. 47

Figure 2-54 Nearby screens ............................................................................................................................................... 47

Figure 2-55 Shortcuts screen ............................................................................................................................................. 48

Figure 2-56 Map screen ...................................................................................................................................................... 48

Figure 2-57 Search screen .................................................................................................................................................. 49

Figure 2-58 Service details ................................................................................................................................................. 49

Figure 2-59 HP ePrint main screen without Enterprise icon ............................................................................................. 52

Figure 2-60 HP ePrint main screen with Enterprise icon ................................................................................................... 52

Figure 2-61 Select file and printer ..................................................................................................................................... 53

Figure 2-62 Select Enterprise screen ................................................................................................................................. 53

Figure 2-63 HP ePrint registration screen ......................................................................................................................... 54

Figure 2-64 Register driver screen ..................................................................................................................................... 54

Figure 2-65 Activate registration screen ........................................................................................................................... 55

Figure 2-66 Registration Successful screen ...................................................................................................................... 56

Figure 2-67 Update Location screen .................................................................................................................................. 56

Figure 2-68 Select printer screen ....................................................................................................................................... 57

Figure 2-69 Accept agreement screen ............................................................................................................................... 57

Figure 2-70 Successful print notification ........................................................................................................................... 58

Figure 3-1 Setting a BES 4.1 IT policy ................................................................................................................................ 60

Figure 3-2 IT policies .......................................................................................................................................................... 60

Figure 3-3 Create IT policy template in BES 4.1 ................................................................................................................. 61

Figure 3-4 Setting BES 5.0 IT policy ................................................................................................................................... 62

Figure 3-5 Name and Description information .................................................................................................................. 63

Figure 3-6 Create IT policy rule .......................................................................................................................................... 64

Figure 3-7 Create two IT policy rules ................................................................................................................................. 65

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Figure 3-8 Manage IT policies ............................................................................................................................................. 66

Figure 3-9 Manage IT policy rules ...................................................................................................................................... 67

Figure 3-10 Manage IT policies, View complete IT policy .................................................................................................. 68

Figure 3-11 Manage IT policies, User defined .................................................................................................................... 69

Figure 3-12 Enter Values for ePrint IT Policy ..................................................................................................................... 70

Figure 4-1 Manage Users .................................................................................................................................................... 71

Figure 4-2 Application Policies, Basic Settings .................................................................................................................. 72

Figure 4-3 Application Policies, Basic Settings for https ................................................................................................... 72

Figure 4-4 Application Policies — plugins for iOS ............................................................................................................. 73

Figure 4-5 Application Policies — plugins for Android ...................................................................................................... 73

Figure 4-6 Application Policies, additional settings .......................................................................................................... 73

Figure 4-7 Good Policies, HP ePrint Enterprise .................................................................................................................. 74

Figure 5-1 APP Distribution Library .................................................................................................................................... 75

Figure 5-2 Policies container, example .............................................................................................................................. 76

Figure 5-3 Example, App configuration file ....................................................................................................................... 77

Figure 5-4 Example, App dashboard .................................................................................................................................. 78

Figure 6-1 UPD integration ................................................................................................................................................. 79

Figure 7-1 HP AC server configuration screen ................................................................................................................... 81

Figure 7-2 HP AC server configuration screen ................................................................................................................... 81

Figure 7-3 HP AC server domain credentials screen .......................................................................................................... 82

Figure 7-4 HP AC jobs list .................................................................................................................................................... 83

Figure 7-5 HP AC get printout screen ................................................................................................................................. 83

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1Overview

HP ePrint Enterprise is a client/server solution that consists of mobile applications with access to printable content and a backend server inside the company’s network. This solution is capable of receiving plain content (such as Word documents, images, PDF’s, etc.), and rendering and printing as regular print jobs.

2 Deploying mobile clients

The following sections explain how to deploy the HP ePrint Enterprise app (mobile app for HP ePrint Enterprise) to BlackBerry, Android, and iOS devices.

2.1 Android client installation and usage flow

2.1.1 Installing Android client

The Android client application is installed by downloading it directly from Android Market.

Search for HP ePrint Enterprise app, and click Install.

Figure 2-1 HP ePrint Enterprise for Android download

2.1.2 Android client usage flow

Once the client application is installed you can start printing jobs. To print a job, complete the following steps:

1. Open HP ePrint Enterprise app: Select Activate ePrint Enterprise (on the main screen of HP ePrint

Enterprise application).

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Figure 2-2 Main screen, Android

Section 2.1 Android client installation and usage flow 3

2. Enter the HP ePrint Enterprise server address to be used. Tap Activate.

Figure 2-3 Verify enterprise server

IMPORTANT: A warning message Your information might be at risk may display if the connection is

not trusted (HTTP protocol or Self-signed certificates). Select Trust to continue the authentication process, or Cancel to go back.

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3. To request an account, use an email address with a domain that is allowed in the HP ePrint Enterprise

installation. Tap Go.

Figure 2-4 Account provisioning screen

The HP ePrint Enterprise server emails an activation key confirming the account request to Activate the client in HP ePrint Enterprise.

Section 2.1 Android client installation and usage flow 5

4. Enter the activation key and click Activate.

Figure 2-5 Application activation, Android

Figure 2-6 Activation completed successfully, Android

5. Once the authentication process completes, select the content to print and search for your enterprise

printer. To see only printers from your company (not public printers or services), make sure to uncheck the Enable public printing option on the Application Settings screen.

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6. When printer selection is complete, you can submit jobs.

Section 2.1 Android client installation and usage flow 7

7. Tap Print.

Figure 2-7 Job submission screen, Android

Figure 2-8 Print progress screen, Android

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8. To get your print job, use the password.

Figure 2-9 Get print job with password screen, Android

2.2 iPhone client installation and usage flow

2.2.1 Installing iPhone client

The iPhone client application can be installed from either of the following locations:

●

iPhone App Store

Section 2.2 iPhone client installation and usage flow 9

Figure 2-10 iPhone App Store

●

iTunes

Figure 2-11 Install using iTunes

Once Client application installation completes, jobs can be printed as described in the following sections.

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2.2.2 iPhone client usage flow

1. Open HP ePrint Enterprise app: Select Enable enterprise printing (on the main screen of HP ePrint

Enterprise application).

Figure 2-12 Main screen, iPhone

Section 2.2 iPhone client installation and usage flow 11

2. Enter HP ePrint Enterprise server address to be used. Tap Verify enterprise server.

Figure 2-13 HP ePrint server configuration screen, iPhone

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3. Request an account. Use an email address with a domain that is allowed in the HP ePrint Enterprise

installation. Tap Go.

Figure 2-14 Account provisioning screen, iPhone

The HP ePrint Enterprise server emails an activation key confirming the account request to Activate the client in HP ePrint Enterprise.

Section 2.2 iPhone client installation and usage flow 13

4. Enter the activation key, and tap Activate.

Figure 2-15 Account activation screen, iPhone

5. Once the authentication process is complete, select the content to print, and then search for your

enterprise printers. To see only printers from your company (not public printers or services), make sure to uncheck the Enable public printing option on the Application Settings screen.

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6. Select a printer.

Figure 2-16 Printer selection screen, iPhone

Section 2.2 iPhone client installation and usage flow 15

7. Tap Print.

Figure 2-17 Print screen, iPhone

IMPORTANT: A warning message which states Your information might be at risk may display if the

connection is not trusted (HTTP protocol or self-signed certificates). Select Trust to continue the authentication process, or Cancel to go back.

When printer selection is complete, the job can be submitted.

Figure 2-18 Job submission and Release, iPhone

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8. To get your print job, use the Release code.

2.3 BlackBerry client installation and usage flow

Deploying the BlackBerry client application involves the following:

1. Pushing the application to user’s phone through a BES application publishing task, or asking user to

download the application from the server.

2. Setting custom IT policies so that the client application knows where to search for printers, and which

address to send print jobs.

2.3.1 Installing the Print button on the BlackBerry

Disclaimer: In most cases this should be handled by the customer’s IT department. The following instructions

are only a quick guide on how to complete the tasks, and are not validated by RIM as officially supported steps. For that, consult RIMs support and documentation.

To deploy the HP ePrint Enterprise BlackBerry client using BES Push, complete the following steps:

1. On the BES server, share the Research in Motion folder with Read Only permissions. Typically located in

‘c:\Program Files\Common Files\Research in Motion’ (but can also be in any other folder or computer, as long as it follows the same directory structure).

2. Copy the zip file from ‘C:\inetpub\wwwroot\cp\push’ folder from post-installation of HP ePrint

Enterprise, and unzip HPePrint.zip in ‘Research in Motion\shared\applications’.

3. Open the cmd.exe file, and go to ‘Research in Motion\AppLoader’ and run:

> loader /reindex

This will create two files in the HP ePrint directory: “PkgDBCache.xml” and “specification.pkg,” respectively. If you have shared another folder on the same computer or any other machine, you will have to copy the AppLoader folder to that location before running this command.

Figure 2-19 BlackBerry application packaging

4. Open the Blackberry Manager application, click Blackberry Domain (in the left pane), and Software

Configurations (in the top tab pane).

5. If you don’t have an existing software configuration, click Add New Configuration.

6. Set the Configuration Name to whatever you prefer, and click Change to select the device software

location.

Section 2.3 BlackBerry client installation and usage flow 17

7. Set the UNC path for the shared “Research in Motion” folder, such as \\myMachineName\RIM (if that’s

the name you have used while sharing the read only path).

8. If your path is properly set you will see BBCloudPrint listed. Change the delivery mode to Wireless.

9. Click Policies and create a new policy.

10. Set Phone Access to Prompt User and others to Allowed. If you want the application to automatically

install, set Disposition to Required, as follows:

Figure 2-20 Application Control Policy, BlackBerry

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11. On the applications list configure BBCloudPrint to use the policy which you have created.

Figure 2-21 Device software configuration, BlackBerry

12. Apply Software Configuration to all users wanting to deploy the HP ePrint Enterprise client. Select all

users to deploy, right-click and select Assign Software Configuration. A list will display. Select the configuration profile that you just created. The deployment process can take up to 4 hours.

To test deployment, right-click the users again, and select Deploy Applications. Depending on the BlackBerry OS version and device conditions, some users are prompted to restart their smartphones (they can choose to do it later, if desired).

Section 2.3 BlackBerry client installation and usage flow 19

Figure 2-22 Assign configuration and deploy application commands, BlackBerry

2.3.2 Downloading the Print button application on the BlackBerry

If you do not want to push the application, but would rather have users download the setup individually, they need to go to the following internal URL from their BlackBerry browser: http://<installation host>/cp/

This will enable users to manually download and install the Print button.

2.3.3 Checking if your BlackBerry can print

To verify if your BlackBerry is capable of printing through HP ePrint Enterprise, make sure the Print button is installed. To do this, complete the following steps:

1. Enter your BlackBerry email application.

2. Select any email message.

3. Open the BlackBerry context menu (BlackBerry button),

4. If you can see the Print button on this menu, you are HP ePrint enabled.

Figure 2-23 Select email message and open BlackBerry menu

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