HP Envy x360 m6 ar0XX Maintenance and Service Guide
HP Envy x360 m6 Convertible PC
(model numbers m6 through ar0XX)
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 854269-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
Speakers ................................................................................................................................................................. 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Service tag ........................................................................................................................................................... 14
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................................... 22
Equipment guidelines ..................................................................................................... 23
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 26
v
Hard drive .......................................................................................................................................... 27
TouchPad cable .................................................................................................................................. 29
TouchPad ........................................................................................................................................... 29
Memory module ................................................................................................................................ 31
WLAN module .................................................................................................................................... 32
Solid-state drive ................................................................................................................................ 34
Fan/heat sink assembly .................................................................................................................... 35
Speakers ............................................................................................................................................ 36
Connector board ................................................................................................................................ 38
System board .................................................................................................................................... 39
Display assembly ............................................................................................................................... 41
Power connector cable ...................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 51
Starting Setup Utility (BIOS) ................................................................................................................................ 51
Updating Setup Utility (BIOS) .............................................................................................................................. 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 53
8 Specications .............................................................................................................................................. 55
Computer specications ...................................................................................................................................... 55
9 Backing up, restoring, and recovering ........................................................................................................... 57
Creating recovery media and backups ................................................................................................................ 57
Creating HP Recovery media (select products only) ......................................................................... 57
Using Windows tools ........................................................................................................................................... 58
Restore and recovery ........................................................................................................................................... 59
Recovering using HP Recovery Manager ........................................................................................... 59
What you need to know before you get started ............................................................. 59
Using the HP Recovery partition (select products only) ................................................. 60
Using HP Recovery media to recover .............................................................................. 60
Changing the computer boot order ................................................................................ 61
Removing the HP Recovery partition (select products only) ......................................... 62
10 Power cord set requirements ...................................................................................................................... 63
Requirements for all countries ............................................................................................................................ 63
Requirements for specic countries and regions ................................................................................................ 63
vi
11 Recycling .................................................................................................................................................. 65
Index ............................................................................................................................................................. 66
vii
viii
1 Product description
Category Description
Product Name HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX)
Processors AMD® FX-9800P 2.70-GHz (turbo up to 3.60-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache,
quad core, 15-W)
AMD A9-9410 2.90-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 1.0-MB L2 cache,
dual core, 15-W)
Chipset AMD Integrated soldered-on-chip (SOC) fusion controller hub (FCH)
Graphics Internal graphics:
AMD Radeon™ R7 Graphics on computer models equipped with an AMD FX-9800P processor
AMD Radeon™ R3 Graphics on computer models equipped with an AMD A9-9410 processor
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI; only on computer
models equipped with an AMD FX-9800P processor)
Support for AMD FreeSync
Panel 15.6-in, full high-denition (FHD), BrightView (1920×1080), white light-emitting diode (WLED),
UWVA, in-plane switching (IPS), slim (3.2-mm), TouchScreen display; ush glass design
Typical brightness: 220 nits
Memory One SODIMM slot, non-accessible/non-upgradeable
Support for DDR4 1866 dual channel
Support for DDR4 2133 single channel
Support for up to 2.0-GB maximum on-board system memory: 2048-MB (256-MB × 16 ×
4 pieces)
Support for up to 10.0-GB maximum system memory in the following congurations:
●
10240-MB: 8192-MB × 1 + on-board 2048-MB (256-MB × 16 × 4 pieces)
●
8192-MB: 8192-MB × 1
●
6144-MB: 4096-MB × 1 + on-board 2048-MB (256-MB × 16 × 4 pieces)
Hard drive Hard drives:
Support for all 1P, 7.0-mm and 2P, 9.5-mm, SATA, 2.5-in hard drives
Support for Accelerometer hard drive protection
Support for 1-TB, 7200-rpm, SATA, 9.5-mm hard drive and 1-TB, 5400-rpm, SATA, 9.5-mm
hard drive
Solid-state drive Solid-state drive: Support for a 256-MB, M2.2280, PCIe 3×4SS, NVMe, solid-state drive supporting
triple-level cell (TLC) (only on computer models equipped with an AMD A9-9410 processor)
Audio and video HP Wide Vision high-denition webcam with indicator light, 720p by 30 frames per second,
BSI sensor, f2.0, 88° wide eld of vision
1
Category Description
Audio and video (continued) Bang & Olufsen audio
Dual speakers with subwoofer
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for Conexant Smart Amp
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface controller (NIC)
Sensors Accelerometer (one for hard drive protection / CoolSense, another for display panel rotation
detection to lock the keyboard and TouchPad function) (STMicro HP9DS1TR)
Ambient light sensor (STMicro HP2DC2TR)
E-compass ( STMicro HP9DS1TR)
Gyroscope ( STMicro HP9DS1TR)
Sensor hub (ST discrete Sensor Hub - STM32F102CBT6 )
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Broadcom BCM4371 802.11 AC 2×2 Wi-Fi + Bluetooth 4.1 Combo Adapter
Two WLAN antennas
External media cards Micro-Secure Digital (SD) media reader slot
Ports
Keyboard/pointing devices Full-size, backlit with keyboard with numeric keypad in dark ash silver nish
Power requirements Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) and 45-W HP Smart
Security
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v1.4 supporting up to 1920×1080(4K/2K) @ 60 Hz
●
RJ-45/Ethernet
●
USB 3.1 Gen 1 port with Type-A connector (2)
●
USB 3.1 Gen 1 port with Type-C connector
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enabled as default
AC adapter (RC, 4.5-mm, slim) with C5, 1.00-meter (3.28-feet) power cord
Support for 4-cell, 55-Wh, 3.62-Ah, Li-ion battery
●
Support for Discret Trusted Platfom Module (TPM) 2.0
●
Support for fTPM 2.0
●
Support for security cable lock
Operating system Preinstalled:
2 Chapter 1 Product description
Category Description
Operating system (continued)
Serviceability End user replaceable part: AC adapter
●
Windows 10 64-bit
●
Windows 10 Professional 64-bit
●
Windows 10 Professional 64-bit (SEA)
For developed market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For emerging market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High End EM/SL
●
Ubuntu Standard
●
Ubuntu Kylin
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
Display 5
Keys
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external
numeric keypad.
6 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
Speakers
NOTE: Your computer may look slightly dierent from the illustration below.
Component Description
Speakers Produce sound.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Power button
(2) Power light
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(3) Security cable slot Attaches an optional security cable to the computer.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
10 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
Item Component Description
(5) Audio-out (headphone)/Audio-in (microphone) combo jack
(continued)
(6) Volume button Control speaker volume on the computer.
(7) Drive light
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
1. To increase speaker volume, press the back edge of
the button.
2. To decrease speaker volume, press the front edge of
the button.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: On select products, the drive light will always
remain o.
Left side 11
Right side
Item Component Description
(1) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(5) AC adapter and battery light
(6) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
12 Chapter 2 External component identication
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
(3) Part number/Product number (p/n) This number provides specic information about
(4) Warranty period This number describes the duration of the warranty period
14 Chapter 3 Illustrated parts catalog
documents, drivers, and support for the computer.
each product.
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
for the computer.
Computer major components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 17.
(2) Keyboard/top cover (in dark ash silver nish; includes TouchPad and cable, backlight cable, and keyboard cable):
For use in Denmark, Finland, and Norway 857285-DH1
For use in the United Kingdom 857285-031
For use in the United States 857285-001
Computer major components 15
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