HP ENVY m6 Sleekbook, ENVY Touchsmart m6 SleekBook, ENVY TouchSmart m6 Ultrabook Maintenance And Service Manual
HP ENVY m6 Sleekbook
HP ENVY Touchsmart m6 SleekBook
HP ENVY TouchSmart m6 Ultrabook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First edition: September 2013
Document Part Number: 732241-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Display ................................................................................................................................... 6
Top ........................................................................................................................................ 8
TouchPad ................................................................................................................. 8
Lights ....................................................................................................................... 9
Buttons and speakers ............................................................................................... 10
Keys ...................................................................................................................... 11
Left side ................................................................................................................................ 12
Right side .............................................................................................................................. 14
Bottom .................................................................................................................................. 15
Service label ......................................................................................................................... 16
3 Illustrated parts catalog .................................................................................................. 17
Computer major components ................................................................................................... 17
Display assembly subcomponents ............................................................................................. 21
Miscellaneous parts ................................................................................................................ 22
Sequential part number listing .................................................................................................. 22
4 Removal and replacement procedures ............................................................................ 25
Preliminary replacement requirements ....................................................................................... 25
Tools required ......................................................................................................... 25
Service considerations ............................................................................................. 25
Plastic parts ............................................................................................. 25
Cables and connectors ............................................................................. 25
Drive handling ......................................................................................... 26
Grounding guidelines .............................................................................................. 26
Electrostatic discharge damage .................................................................. 26
Packaging and transporting guidelines ........................................ 28
Component replacement procedures ........................................................................................ 30
v
Service cover .......................................................................................................... 30
Battery ................................................................................................................... 32
RTC battery ............................................................................................................ 33
Hard drive ............................................................................................................. 34
Solid state drive (Intel models only) ............................................................................ 35
WLAN module ........................................................................................................ 37
Memory modules .................................................................................................... 39
RJ-45 module cover ................................................................................................. 40
Left speaker/subwoofer ........................................................................................... 41
USB/audio board ................................................................................................... 42
Power connector cable ............................................................................................ 43
Card reader board .................................................................................................. 44
Fan ....................................................................................................................... 45
System board ......................................................................................................... 47
Heat sink ............................................................................................................... 50
Power button board ................................................................................................. 52
Right speaker .......................................................................................................... 53
Keyboard ............................................................................................................... 55
TouchPad module .................................................................................................... 57
Display assembly, non-touchscreen ............................................................................ 58
Display assembly, touchscreen .................................................................................. 63
5 Setup Utility (BIOS) and System Diagnostics .................................................................... 69
Using Setup Utility .................................................................................................................. 69
Starting Setup Utility ................................................................................................ 69
Changing the language of Setup Utility ...................................................................... 69
Navigating and selecting in Setup Utility .................................................................... 70
Displaying system information ................................................................................... 70
Restoring factory settings in Setup Utility ..................................................................... 71
Exiting Setup Utility ................................................................................................. 71
Updating the BIOS .................................................................................................. 71
Determining the BIOS version .................................................................... 71
Downloading a BIOS update ..................................................................... 72
Using System Diagnostics ........................................................................................................ 73
6 Specifications .................................................................................................................. 74
Computer specifications .......................................................................................................... 74
39.6-mm (15.6-inch) display specifications ............................................................................... 75
vi
7 Backup and recovery ...................................................................................................... 76
Backing up your information .................................................................................................... 76
Performing a system recovery .................................................................................................. 77
Using the Windows recovery tools ............................................................................ 77
Using f11 recovery tools .......................................................................................... 78
Using Windows 8 operating system media (purchased separately) ................................ 79
Using Windows Refresh for quick and easy recovery ................................................... 80
Remove everything and reinstall Windows ................................................................. 80
Using HP Software Setup ......................................................................................... 81
8 Power cord set requirements .......................................................................................... 82
Requirements for all countries .................................................................................................. 82
Requirements for specific countries and regions ......................................................................... 83
9 Recycling ........................................................................................................................ 85
Index ................................................................................................................................. 86
vii
viii
1 Product description
Category Description Intel
models
AMD
models
Product Names HP ENVY TouchSmart m6 Ultrabook √
HP ENVY TouchSmart m6 Sleekbook √
HP ENVY m6 Sleekbook √
Processors Intel® Core™ i7-4500U (1.8 GHz, turbo up to 3.0 GHz) 1600 MHz/4
MB Cache, Dual 15W
√
Intel Core i5-4200U (1.6 GHz, turbo up to 2.6 GHz) 1600 MHz/3
MB Cache, Dual 15W
√
Intel Core i3-4010U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15W √
AMD® A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, DDR3L-1333MH)
Quad 25W
√
Chipset Intel Lynx Point - LP PCH (Integrated in MCP) √
AMD A76M FCH √
Graphics Intel HD Graphics 5000 and Intel HD Graphics 4400. Supports HP
Decode, DX11, and HDMI.
√
AMD Radeon™ HD 8610G graphics. Supports DX11, HD Decoder
and HDMI, and PX 7.0.
√
Panels 39.6-mm (15.6-inch) HD LED BrightView (1366x768) (Slim 3.2mm)
SVA, Color Gamut 45%, 200 nits
√√
39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim
3.2mm) SVA, TN, Color Gamut 60%, 300 nits
√√
39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim
3.2mm) SVA, TN, Color Gamut 60%, 300 nits Touchscreen
√√
Supports 16:9 wide aspect ratio and 16:9 ultra wide aspect ratio √√
Supports LVDS √√
1
Category Description Intel
models
AMD
models
Memory Supports up to 16 GB max system memory (DDR3L-1600MHz Dual
Channel Support) in the following configurations:
●
16384 MB (8192 MB x 2)
●
12288 MB (8192 MB +4096 MB)
●
8192 MB (8192 MB x 1)
●
8192 MB (4096 MB x 2)
●
6144 MB (2048 MB x 1 + 4096 MB x 1)
●
4096 MB (4096 MB x 1)
●
4096 MB (2048 MB x 2)
√
Supports up to 8 GB max system memory (DDR3L-1333MHz at 1.35V
Dual Channel Support (DDR3L-1600 downgrade to DDR3L-1333)) in
the following configurations:
●
8192 MB (4096 MB x 2)
●
6144 MB (2048 MB x 1 + 4096 MB x 1)
●
4096 MB (4096 MB x 1)
√
Drives Supports single 7/9.5mm, SATA 2.5" HDD with Accelerometer/HDD
protection support:
●
500 GB, 5400 rpm, 7 mm
●
750 GB, 5400 rpm, 9.5 mm
●
1 TB, 5400 rpm, 9.5 mm
√√
Supports mSATA SSD configurations with Intel Smart Response
Technology (SRT) support:
●
24-GB mSATA SSD
●
32-GB mSATA SSD
●
128-GB mSATA SSD
√
Audio and video Dual array digital microphones √√
Subwoofer, Beats audio, dual speakers √√
HD audio √
Voice support recognition √
HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30
frames per second)
√√
Ethernet Integrated 10/100/1000 GB network interface card (NIC) √√
Wireless Integrated WLAN options by way of wireless module √√
Supports Intel Smart Connect Technology √√
2 Chapter 1 Product description
Category Description Intel
models
AMD
models
Supports Intel Wireless Display (WiDi/WiFi Direct support) √√
2 WLAN antennas built into display assembly √√
Supports the following WLAN formats:
●
Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo
Adapter
●
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
Combo Adapter
●
Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo
Adapter
●
Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/
b/g/n, Bluetooth 4.0)
√
Supports the following WLAN formats:
●
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●
Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo
Adapter
√
External media card Push-push insertion/removal √√
HP Multi-Format Media Reader supports the following digital card
formats:
●
Secure Digital (SD) Card
●
Secure Digital High-Capacity (SDHC) Card
●
Secure Digital Extended Capacity (SDxC) Card
√
HP Multi-Format Media Reader supports the following digital card
formats:
●
Secure Digital (SD) Card
●
Secure Digital High-Capacity (SDHC) Card
●
Secure Digital Extended Capacity (SDxC) Card with UHS
√
Internal card
expansion
One half-size mini-card slot for WLAN
One full-size mini-card slot for Intel mSATA Cache
One NGFF slot for WLAN
One NGFF slot for WWAN
√
One half-size mini-card slot for WLAN √
3
Category Description Intel
models
AMD
models
Ports
●
3-pin AC Smart Pin adapter plug
●
Audio-in (mono microphone)/Audio-out (stereo headphone)
combo jack, supports jack detection
●
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
●
RJ-45 (Ethernet, includes link and activity lights)
●
USB 3.0 port
●
USB 2.0 port
√√
Keyboard/pointing
devices
Full-size, backlit, island style keyboard with numeric keypad √√
TouchPad with multi-touch gestures and image sensors √√
Support Windows 8 Modern TouchPad Gestures √√
Taps enabled as default √√
Power requirements Supports the following HP AC adapters:
●
65W (4.5mm connector) (Smart-Pin)
●
65W (4.5mm connector) (Smart-Pin), EM
●
65W (4.5mm connector) (Smart-Pin), MSG
√√
Supports the following batteries:
●
3-Cell battery - (50Whr, 4.56AH) Polymer
√√
Security Kensington Security Lock
Intel AT-p Ready support
IPT support
√
Kensington Security Lock
HP SimplePass/OTP support
√
4 Chapter 1 Product description
Category Description Intel
models
AMD
models
Operating system Preinstalled:
●
Windows 8.1 (64 bit)
●
Windows 8 (64 bit)
●
Windows 8 Standard
●
Windows 8 Professional
√√
Serviceability End-user replaceable parts:
●
Memory
●
Hard drive
●
AC adapter
●
Battery
●
MiniCard components
√√
5
2 External component identification
Display
Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light
●
On: The webcam is in use.
●
Off: The webcam is not in use.
(3) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to
video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
6 Chapter 2 External component identification
Component Description
(4) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: To set up a WLAN and connect to the Internet, you
need a broadband modem (either DSL or cable) (purchased
separately), high-speed Internet service purchased from an
Internet service provider, and a wireless router (purchased
separately).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, see the User guide.
Display
7
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on the
screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification
Lights
Component Description
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts off power to
the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
(2) Caps lock light
●
On: Caps lock is on, which switches the keys to all
capital letters.
●
Off: Caps lock is off.
(3)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(4)
Wireless light
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
Amber: All wireless devices are off.
Top
9
Buttons and speakers
Component Description
(1)
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn off
the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
To learn more about your power settings, see the User guide.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identification
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the b key or the esc key.
(3)
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
(5) num lock key Controls the function of the integrated numeric keypad. Press
the key to alternate between the standard numeric function
found on an external keypad (this function is turned on at
the factory) and the navigational function (indicated by the
directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(6) Integrated numeric keypad Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and the
navigational function (indicated by the directional arrows on
the keys), press the num lock key.
Top
11
Left side
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(3)
USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports
allow you to charge connected USB devices. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer is
off.
(4)
USB 3.0 port Connects an optional USB 3.0 device.
(5)
Media Card Reader Supports the following digital media formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory
Card
12 Chapter 2 External component identification
Component Description
(6)
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(7)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, which is
an energy-saving mode. The computer shuts off power
to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
Left side
13
Right side
Component Description
(1)
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, select the
HP Support Assistant app, select My computer, and
then select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(2)
USB 2.0 port Connects an optional USB device.
(3)
RJ-45 (network) jack Connects a network cable.
(4) AC adapter light
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using DC battery power.
(5)
Power connector Connects an AC adapter.
14 Chapter 2 External component identification
Bottom
Component Description
(1) HP Triple Bass Reflex Subwoofer Provides superior bass sound.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Bottom
15
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service label, which is found on the bottom of the computer.
Item Component Description
(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
(2) Part number/Product number (p/n) This number provides specific information about the product’s
hardware components. The part number helps a service technician
determine what components and parts are needed.
(3) Warranty period This number describes the duration of the warranty period for
the computer.
(4) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers,
and support for the computer.
16 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
Computer major components
17
Item Component Spare part
number
(1) Display assembly (39.6 mm [15.6-in], Brightview, WLED)
Touchscreen models:
●
FHD 727459-001
●
HD 727460-001
Non-touchscreen models:
●
FHD 727461-001
●
HD 727462-001
(2) Top cover
For use in models with an AMD processor 725464-001
For use in models with an Intel processor 734438-001
(3) TouchPad assembly (includes cable) not spared
(4) Keyboard, backlit
For use in the United States 725450-001
For use in Canada 725450-DB1
(5) Keyboard bracket 725441-001
(6) Power button board 725451-001
Speaker Kit, includes: 725460-001
(7) Left speaker
(8) Right speaker and subwoofer
(9) System board
For use in models with AMD processors:
●
AMD A10-5745M processor for use in models with non-Windows 8 operating systems 725462-001
●
AMD A10-5745M processor for use in models with the Windows 8 Standard operating
system
725462-501
For use in models with Intel processors:
●
Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems 732775-001
●
Intel Core i5-4200U processor with the Windows 8 Standard operating system 732775-501
●
Intel Core i5-4200U processor with the Windows 8 Professional operating system 732775-601
●
Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems
(with upgraded CPU core power controller version)
745043-001
●
Intel Core i5-4200U processor with the Windows 8 Professional operating system (with
upgraded CPU core power controller version)
745043-501
(10) Memory module
18 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005
4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005
8-GB memory module (PC3L, 12800, 1600-MHz) (Intel models only) 693374-005
(11) Hard drive
750-GB, 5400 RPM, 2.5 in 634250-005
1-TB, 5400 RPM, 2.5 in 676521-005
500-GB, 5400 RPM, 7 mm 683802-005
(12) Hard drive cable
Included in Hard Drive Hardware Kit (left and right brackets, hard drive cable, and screws)
725447-001
(13) Solid-state drive (Intel models only)
24-GB SSD 727598-001
128-GB SSD 727514-001
(14) WLAN module
For use in Intel and AMD models:
●
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 690020-005
●
Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-001
For use only in Intel models:
●
Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0
combo
710662-001
●
Intel Centrino Wireless-N 2230 802.11bgn 2x2 WiFi + BT 4.0 Combo Adapter 717384-005
●
Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710418-005
●
Intel Centrino Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,
Bluetooth 3.0)
670290-005
●
Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0) 724935-005
(15) Power connector cable 725444-001
(16) Security bracket not spared
(17) USB/audio board with cable
For use in Intel models 729621-001
For use in AMD models 725452-001
(18) Heat sink
For use in models with AMD processors 725446-001
For use in models with Intel processors 728132-001
(19) Media card reader
Computer major components
19
Item Component Spare part
number
For use only in Intel models 728133-001
For use only in AMD models 727465-001
(20) Fan 725445-001
(21) RJ-45 cover 727464-001
(22) Battery (3-cell, 5.0WHr 4.52AH Li-ion) 715050-001
(23) RTC battery 725458-001
(24) Service cover 725453-001
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 725442-001
(2) Webcam/microphone module 725465-001
(3) Hinge brackets
For use in non-touch models 725448-001
For use in touchscreen models 725449-001
(4) Raw display panel, 39.6-mm (15.6-inch), HD, WLED, BrightView
HD, non-touch 725454-001
HD, touchscreen 725455-001
FHD, non-touch 725456-001
FHD, touchscreen 725457-001
(5) WLAN antenna 727460-001
(6) Display/webcam cable
For use in touchscreen models 725443-001
For use in non-touch models 725461-001
(7) Display enclosure
Display assembly subcomponents
21
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