HP Envy 5640, Envy 5646 User Guide

HP ENVY 5640 e-All-in-One series

Table of contents

1 How do I? .......................................................................................................................................................... 1

2 Get started ........................................................................................................................................................ 2

Printer parts .......................................................................................................................................... 3

Control panel and status lights ............................................................................................................. 5

Paper basics ......................................................................................................................................... 8

Load media ......................................................................................................................................... 11

Load original ....................................................................................................................................... 15

Open the HP printer software (Windows) ........................................................................................... 16

Sleep mode ........................................................................................................................................ 17

Auto-Off .............................................................................................................................................. 18

Accessibility ........................................................................................................................................ 19

3 Print ................................................................................................................................................................. 20

Print photos ........................................................................................................................................ 21

Print documents ................................................................................................................................. 23

Print on both sides (duplexing) ........................................................................................................... 24

Print with AirPrint ................................................................................................................................ 25

Print using the maximum dpi .............................................................................................................. 26

Tips for print success ......................................................................................................................... 27

4 Use Web Services .......................................................................................................................................... 29

What are Web Services? .................................................................................................................... 30

Set up Web Services .......................................................................................................................... 31

Print with HP ePrint ............................................................................................................................ 33

Use HP Printables .............................................................................................................................. 35

Use the HP Connected website ......................................................................................................... 36

Remove Web Services ....................................................................................................................... 37

Tips for using Web Services ............................................................................................................... 38

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5 Copy and scan ................................................................................................................................................ 39

Copy documents ................................................................................................................................ 40

Scan ................................................................................................................................................... 41

Tips for copy and scan success ......................................................................................................... 46

6 Work with cartridges ....................................................................................................................................... 47

Check the estimated ink levels ........................................................................................................... 48

Replace the cartridges ....................................................................................................................... 49

Order ink supplies .............................................................................................................................. 51

Use single-cartridge mode ................................................................................................................. 52

Cartridge warranty information ........................................................................................................... 53

Anonymous usage information storage .............................................................................................. 54

Tips for working with cartridges .......................................................................................................... 55

7 Connect Your Printer ...................................................................................................................................... 56

Set up the printer for wireless communication ................................................................................... 57

Change network settings .................................................................................................................... 62

Advanced printer management tools (for networked printers) ........................................................... 63

Tips for setting up and using a networked printer .............................................................................. 65

8 Solve a problem .............................................................................................................................................. 66

Jams and paper-feed issues .............................................................................................................. 67

Ink cartridge issues ............................................................................................................................ 72

Printing issues .................................................................................................................................... 74

Copy issues ........................................................................................................................................ 82

Scan issues ........................................................................................................................................ 83

Network and connection issues .......................................................................................................... 84

Printer hardware issues ...................................................................................................................... 86

HP support ......................................................................................................................................... 88

Appendix A Technical information ..................................................................................................................... 90

Hewlett-Packard Company notices .................................................................................................... 91

Specifications ..................................................................................................................................... 92

Environmental product stewardship program ..................................................................................... 94

Regulatory information ....................................................................................................................... 98

Appendix B Errors (Windows) .......................................................................................................................... 105

Low on ink ........................................................................................................................................ 106

Very low on ink ...............................................

Ink cartridge problem ........................................................................................................................ 108

.................................................................................. 107

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Check cartridge access door ............................................................................................................ 109

Ink cartridge problem ........................................................................................................................ 110

Paper size mismatch ........................................................................................................................ 111

Ink cartridge carriage stalled ............................................................................................................ 112

Paper jam or tray problem ................................................................................................................ 113

Out of paper ..................................................................................................................................... 114

Document failed to print ................................................................................................................... 115

Printer failure .................................................................................................................................... 116

Door open ......................................................................................................................................... 117

Ink cartridge failure ........................................................................................................................... 118

Counterfeit Cartridge Advisory ......................................................................................................... 119

Incompatible ink cartridges ............................................................................................................... 120

Paper too short ................................................................................................................................. 121

Paper too long to auto-duplex .......................................................................................................... 122

Incompatible HP Instant Ink Cartridge .............................................................................................. 123

Used HP Instant Ink Cartridge .......................................................................................................... 124

Please Connect Printer to HP Connected ........................................................................................ 125

Cannot Print ..................................................................................................................................... 126

HP Protected Cartridge Installed ...................................................................................................... 127

Index ................................................................................................................................................................. 128

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1 How do I?

Learn how to use your HP ENVY 5640 series

Get started on page 2

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Print on page 20

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Use Web Services on page 29

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Copy and scan on page 39

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Work with cartridges on page 47

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Connect Your Printer on page 56

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Technical information on page 90

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Solve a problem on page 66

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2 Get started

This section contains the following topics:

Printer parts

●

Control panel and status lights

●

Paper basics

●

Load media

●

Load original

●

Open the HP printer software (Windows)

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Sleep mode

●

Auto-Off

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Accessibility

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Printer parts

Front view

Figure 2-1 Front and top views of HP ENVY 5640 e-All-in-One series

Feature Description

1 Lid

2 Lid-backing

3 Scanner glass

4 Printer model name

5 Cartridge access door

6 Memory device area

7 Cartridge access area

8 Ink cartridges

9 Photo tray

10 On button (also referred to as the Power button)

11 Wireless status light

12 Control panel

13 Output tray

14 Color graphics display (also referred to as the display)

15 Automatic output tray extender (also referred to as the tray extender)

16 Memory card slot

17 Memory device light

18 Paper tray

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Back view

Figure 2-2 Rear view of HP ENVY 5640 e-All-in-One series

Feature Description

1 Power connection. Use only the power cord supplied by HP.

2 Power light. The green light indicates the power cord is installed correctly.

3 Rear USB port

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Control panel and status lights

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Wireless light: Indicates the status of the printer wireless connection.

Solid blue light indicates that wireless connection has been established and you can print.

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Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your

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printer is within the range of wireless signal.

Fast blinking light indicates wireless error. Refer to the message on the printer display.

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If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.

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2On button: Turns the printer on or off.

3 Back button: Returns to the previous screen.

4 Help button: Opens the Help menu for the current operation.

5 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.

6 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

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Control panel display icons

Icon Purpose

Copy: Opens the Copy menu where you can select a copy type or change the copy settings.

Scan: Opens the Scan menu where you can select a destination for your scan.

HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more.

Photo: Opens the Photo menu where you can view and print photos, or reprint a printed photo.

Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.

Help: Opens the Help menu where you can view How To videos, printer feature information, and tips.

ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

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Icon Purpose

ECO icon: Displays a screen where you can configure some of the printer environmental features.

Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

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Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

This section contains the following topics:

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Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Order HP paper supplies

The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper

For the best results, observe the following guidelines.

Load only one type of paper at a time into the paper or photo tray.

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When loading the tray, make sure the paper is loaded correctly.

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Do not overload the tray.

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To prevent jams, poor print quality, and other printing problems, avoid loading the following

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paper in the tray:

Multipart forms

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Media that is damaged, curled, or wrinkled

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Media with cutouts or perforations

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www.hp.com. At this time, some portions of the HP

Media that is heavily textured, embossed, or does not accept ink well

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Media that is too lightweight or stretches easily

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Media that contains staples or clips

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Load media

Select a paper size to continue.

To load small-size paper

1. Pull out the photo tray.

If you do not see the photo tray, remove the output tray from the printer.

2. Load paper.

Insert a stack of photo paper into the photo tray print side down.

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Slide the photo paper forward until it stops.

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3. Push the photo tray back in.

4. Change or retain the paper settings on the printer display.

To load full-size paper

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously

loaded media.

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2. Load paper.

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3. Push the paper tray back in.

4. Change or retain the paper settings on the printer display.

To load legal paper

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously

loaded media.

Insert a stack of paper into the paper tray with the short edge forward and the print side down.

Slide the paper forward until it stops.

Slide the paper-width guides inward until they stop at the edges of the paper.

2. Unlock and open the front side of the paper tray.

3. Load paper.

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Insert a stack of paper into the paper tray with the short edge forward and the print side

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down.

Slide the paper forward until it stops.

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Slide the paper-width guides inward until they stop at the edges of the paper.

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4. Push the paper tray back in.

5. Change or retain the paper settings on the printer display.

To load envelopes

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously

loaded media.

2. Load envelopes

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Insert one or more envelopes in the center of the paper tray. The print side should face down. The flap should be on the left side and facing up.

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Slide a stack of envelopes inward until it stops.

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Slide the paper-width guides inward against the stack of envelopes until they stop.

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3. Push the paper tray back in.

4. Change or retain the paper settings on the printer display.

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Load original

To load original on the scanner glass

1. Lift the scanner lid.

2. Load the original print side down on the right front corner of the glass.

3. Close the scanner lid.

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Open the HP printer software (Windows)

After installing the HP printer software, depending on your operating system, do one of the following:

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the

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printer name.

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and

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then select the printer name.

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All

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Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

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Sleep mode

Power usage is reduced while in the Sleep mode.

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After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity.

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The time to the Sleep mode can be changed from the control panel.

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To set the Sleep mode time

From the Home screen, touch

2. Touch Preferences.

3. Scroll through the options, and then touch Sleep Mode.

4. Touch After 5 minutes or After 10 minutes, or After 15 minutes.

(Setup).

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Auto-Off

Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the On button to turn the printer back on. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

You can change the Auto-Off setting from the control panel.

To change Auto-Off setting

1. From the Home screen on the printer display, select Preferences.

NOTE: If you do not see the Home screen, press the Home button.

2. From the Preferences menu, select Auto-Off.

3. From the Auto-Off menu, select On or Off, and then press OK to confirm the setting.

Once you change the setting, the printer maintains the setting.

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Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at

www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple website at

www.apple.com/accessibility.

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3Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.

This section contains the following topics:

Print photos

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Print documents

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Print on both sides (duplexing)

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Print with AirPrint

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Print using the maximum dpi

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Tips for print success

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Print photos

Make sure photo paper is loaded into the photo tray.

To print photos from a memory device

1. Insert a memory device into the slot.

2. On the printer display, select a photo that you want to print and touch Continue.

3. Specify the number of photos to print.

Touch Settings) to use such features as Red Eye Removal or Photo Fix.

5. Touch Continue and preview the selected photo.

(Edit) to change brightness, crop, or rotate the selected photo, or touch (Print

6. Touch Print to begin printing.

To print a photo from the printer software

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

On the Layout tab, select Portrait or Landscape orientation.

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On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list

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in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

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5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is finished, remove unused photo paper from the photo tray. Store the

photo paper so it does not start to curl, which could reduce the quality of your printout.

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To print a photo from the computer (OS X)

1. Load paper in the tray. For more information, see

Load media on page 11.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the

options can vary from one application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

b. Select an Orientation.

c. From the pop-up menu, choose Paper Type/Quality, and then choose the following

settings:

Paper Type: The appropriate photo paper type

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Quality: Best or Maximum dpi

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Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix

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option.

Off: applies no changes to the image.

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Basic: automatically focuses the image; moderately adjusts image sharpness.

◦

5. Select any other print settings you want, and then click Print.

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Print documents

Make sure paper is loaded into the paper tray.

To print a document

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list

●

in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

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5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X)

1. Load paper in the tray. For more information, see

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Specify the page properties.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the

options can vary from one application to another.

Choose the paper size.

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NOTE: If you change the Paper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

Select the orientation.

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Enter the scaling percentage.

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5. Click Print.

Load media on page 11.

NOTE: If your printed documents are not aligned within the margins of the paper, make sure that

you have selected the correct language and region. On the printer display, select Settings, and then select Preferences. Select your language, and then region from the options provided. The correct language and country/region settings ensure that the printer will have the appropriate default paper size settings.

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Print on both sides (duplexing)

To print on both sides of the page

You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer).

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge

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or Flip on Short Edge from the Print on Both Sides drop-down list.

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list

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in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from

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the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

5. Click OK to print.

NOTE: After one page of the document has been printed, wait for the printer to reload the

paper automatically to print on the other side. You do not need to take any action.

To print on both sides of the page (OS X)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu.

3. Choose the type of binding you want for your two-sided pages, and then click Print.

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