HP CTO 13t-ab000, Envy13-ab0 Maintenance And Service Manual
HP Envy Notebook PC (model numbers 13ab001 through 13-ab099; CTO model
number 13t-ab000)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2016
Document Part Number: 901337-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Service label ......................................................................................................................................................... 13
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 19
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement preliminary requirements ..................................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures ........................................................................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
v
Speakers ............................................................................................................................................ 30
WLAN module .................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
Fans ................................................................................................................................................... 34
Power connector cable ...................................................................................................................... 35
Display assembly ............................................................................................................................... 36
TouchPad cable .................................................................................................................................. 44
TouchPad ........................................................................................................................................... 44
RTC battery ........................................................................................................................................ 46
System board .................................................................................................................................... 47
Heat sink ............................................................................................................................................ 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 52
Starting Setup Utility (BIOS) ................................................................................................................................ 52
Updating Setup Utility (BIOS) .............................................................................................................................. 52
Determining the BIOS version ........................................................................................................... 52
Downloading a BIOS update .............................................................................................................. 53
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 54
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 54
8 Specications .............................................................................................................................................. 56
Computer specications ...................................................................................................................................... 56
9 Backing up, restoring, and recovering ........................................................................................................... 58
Creating recovery media and backups ................................................................................................................ 58
Creating HP Recovery media (select products only) ......................................................................... 58
Using Windows tools ........................................................................................................................................... 59
Restore and recovery ........................................................................................................................................... 60
Recovering using HP Recovery Manager ........................................................................................... 60
What you need to know before you get started ............................................................. 60
Using the HP Recovery partition (select products only) ................................................. 61
Using HP Recovery media to recover .............................................................................. 61
Changing the computer boot order ................................................................................ 62
Removing the HP Recovery partition (select products only) ......................................... 63
10 Power cord set requirements ...................................................................................................................... 64
Requirements for all countries ............................................................................................................................ 64
Requirements for specic countries and regions ................................................................................................ 64
vi
11 Recycling .................................................................................................................................................. 66
Index ............................................................................................................................................................. 67
vii
viii
1 Product description
Category Description
Product Name HP Envy Notebook PC (model numbers 13-ab001 through 13-ab099; CTO model number 13t-ab000)
Processors
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel Graphics 620
Panel
Memory module Support for LPDDR3-1866 dual channel
●
Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB
L3 cache, dual core, 15 W)
●
Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB
L3 cache, dual core, 15 W)
●
Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
●
13.3-in, RGBW, quad-high-denition+ (QHD+), white light-emitting diode (WLED), BrightView
(BV; 3200×1800), ultraslim-at (2.6-mm), UWVA, eDP 1.3 (DBTS) TouchScreen display, ush
glass design, multitouch enabled, typical brightness 300 nits, 72% color gamut, 16:9 ultra wide
aspect ratio
●
13.3-in, RGBW, QHD+, WLED, BV (3200×1800), ultraslim-at (2.6-mm), UWVA, eDP 1.3 (DBCG)
non-TouchScreen display, ush glass design, typical brightness 300 nits, 72% color gamut,
16:9 ultra wide aspect ratio
●
13.3-in, ultra-high-denition (UHD), WLED, BV (3840×2160), ultraslim-at (2.0-mm), UWVA,
eDP 1.3+PSR (DBCG) non-TouchScreen display, ush glass design, typical brightness 340 nits,
72% color gamut, 16:9 ultra wide aspect ratio
●
13.3-in, full-high-denition+ (FHD), WLED, BV (1920×1080), ultraslim-at (2.0-mm), UWVA,
eDP 1.3+PSR (DBCG) non-TouchScreen display, ush glass design, multitouch enabled, typical
brightness 300 nits, 72% color gamut, 16:9 ultra wide aspect ratio
Support for up to 16-GB maximum system memory in the following congurations:
●
16384-MB: (256 MB × 32 × 4 FBGA178, 32 GB × 4 pieces)
●
8192-MB: (256 MB × 16 × 4 FBGA178, 16 GB × 4 pieces)
●
4096-MB: (128 MB × 32 × 2 FBGA178, 8 GB × 4 pieces)
Storage Support for next-generation form factor (NGFF) M.2 solid-state drives with SATA/PCIe co-layout port
Support for Accelerometer / Cool Sense
Support for the following solid-state drives:
●
1-TB, M.2 2280, PCIe, 3×4 SS NVMe solid-state drive supporting triple level cell (TLC) CN
●
512-GB, M.2 2280, PCIe, 3×4 SS NVMe solid-state drive supporting TLC CN
●
256-GB, M.2 2280, PCIe, 3×4 SS NVMe solid-state drive supporting TLC CN
●
128-GB, M.2 2280, SATA-3 solid-state drive
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video HP TrueVision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.4
1
Category Description
Audio and video (continued) Support for Windows Hello
Bang & Olufsen for Envy
Dual speakers
Support for HP Audio Boost (Smart Amp - Realtek 3258)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for HP Noise Cancellation
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface controller (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in M.2 / PCIe WLAN antennas
Support for the Intel Dual Band Wireless-AC 8265 802.11 AC 2×2 WiFi + Bluetooth® 4.2 Combo
Adapter (non-vPro) and Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPRO) WLAN devices
Compatible with MiraCast-certied devices
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
Keyboard/pointing devices Full-size, backlit, island-style with keyboard
Power requirements Support for 65-W HP Smart AC adapter (EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, 4.5-
Security
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
●
USB 3.0 port with Type-A connector (2)
●
USB 3.0 port with Type-C connector
TouchPad requirements:
●
ClickPad with image sensor
●
SecurePad with image sensor
●
Multitouch gestures enabled
●
Support for modern trackpad gestures
●
Taps enabled as default
mm, with mount) with C5 receptacle, 1.00-meter (3.28-feet) power cord
Support for a 3-cell, 57-WHr, 5.02-AHr, Li-ion battery
●
Support for Trusted Platfom Module (TPM) 2.0 (rmware-based)
●
Support for security cable lock
●
Support for ngerprint reader
Operating system Preinstalled: Windows 10 and Windows 10 Professional
2 Chapter 1 Product description
For developed market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For emerging market (EM/SL):
Category Description
Operating system (continued)
Serviceability End user replaceable part: AC adapter
●
Windows 10 Home EM/SL
●
Windows 10 Home High End EM/SL
●
Windows 10 Home China Language Edition CPPP
●
Windows 10 Home High End China Language Edition CPPP
●
Windows 10 Home Single Language Edition SEAP
●
Windows 10 Home High End SEAP
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Right side
Component Description
(1) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
(2) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
(3) HDMI port Connects an optional video or audio device, such as a high-
tracker, or smartwatch, and provides data transfer.
even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) AC adapter and battery light
(5) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
Right side 5
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) microSD memory card reader Reads optional memory cards that enable you to store, manage,
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(3) USB Type-C charging port When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 7
Top
TouchPad
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲
To use the ngerprint reader, tap the upper-left corner of the
TouchPad.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Mute light
(3) Caps lock light On: Caps lock is on, which switches the key input to all capital
(4) Fingerprint reader light (select products only) On: The ngerprint reader is on.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
letters.
Top 9
Button and speakers
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Top 11
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
12 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item Description Function
(1) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(2) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3) Warranty period This number describes the duration of the warranty
period for the computer.
(4) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Service label 13
Component
(1) HP product name (select products only)
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 15
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 19.
(2) Keyboard/top cover (includes backlight cable and keyboard cable):
For use in Belgium 909620-A41
For use in Canada 909620-DB1
For use in the Czech Republic and Slovakia 909620-FL1
For use in Denmark, Finland, and Norway 909620-DH1
For use in France 909620-051
For use in Germany 909620-041
For use in Greece 909620-151
For use in Israel 909620-BB1
For use in Italy 909620-061
For use in Latin America 909620-161
For use in the Netherlands 909620-B31
For use in Portugal 909620-131
For use in Russia 909620-251
For use in Saudi Arabia 909620-171
For use in Slovenia 909620-E31
For use in South Korea 909620-AD1
For use in Spain 909620-071
For use in Switzerland 909620-BG1
For use in Taiwan 909620-AB1
For use in Thailand 909620-281
For use in Turkey 909620-141
For use in the United Kingdom 909620-031
For use in the United States 909620-001
(3) TouchPad (includes TouchPad bracket, item 4)
NOTE: The TouchPad spare part kits do not include the TouchPad cable. The TouchPad cable is available using spare part
numbers 912751-001 (on computer models equipped with an “fSP” TouchPad) and 909639-001 (on computer models
equipped with a “non-fSP” TouchPad).
For use only on computer models equipped with a SecurePad TouchPad 912752-001
For use only on computer models not equipped with a SecurePad TouchPad 909628-001
(4) TouchPad bracket (included in the TouchPad spare part kit, spare part number 909639-001)
(5) TouchPad cable (includes double-sided adhesive)
For use only on computer models equipped with a SecurePad TouchPad 912751-001
16 Chapter 3 Illustrated parts catalog
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