HP EliteDesk 800 G6 operation manual

User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up, and more.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C

is a registered trademark of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2020

Document Part Number: M08129-001

Product Notice

This guide describes features that are common to most products. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. See http://www.microsoft.com.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

About This Guide

This guide provides basic information for using and upgrading this product.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example, messages

related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

vi About This Guide

Table of contents

1 Locating HP resources .................................................................................................................................... 1

Product information .............................................................................................................................................. 1

Support .................................................................................................................................................................. 1

Product documentation ......................................................................................................................................... 2

Product diagnostics ............................................................................................................................................... 2

Product updates ..................................................................................................................................................... 3

2 Computer features ........................................................................................................................................ 4

Standard conguration features ........................................................................................................................... 4

Front panel components ....................................................................................................................................... 4

Rear panel components ......................................................................................................................................... 5

Serial number location .......................................................................................................................................... 6

Installing a security lock ........................................................................................................................................ 7

Cable lock ............................................................................................................................................. 7

Padlock ................................................................................................................................................ 7

HP Business PC Security Lock V2 ........................................................................................................ 8

3 Backing up, restoring, and recovering ........................................................................................................... 14

Backing up information and creating recovery media ........................................................................................ 14

Using Windows tools ......................................................................................................................... 14

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 14

Restoring and recovery ........................................................................................................................................ 15

Restoring, resetting, and refreshing using Windows tools .............................................................. 15

Recovering using HP Recovery media ............................................................................................... 15

Changing the computer boot order ................................................................................................... 15

Using HP Sure Recover (select products only) .................................................................................. 16

4 Using HP PC Hardware Diagnostics ................................................................................................................ 17

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 17

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 17

Accessing HP PC Hardware Diagnostics Windows ............................................................................ 17

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 17

Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 18

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 18

Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 18

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 18

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Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 18

Installing HP PC Hardware Diagnostics Windows ............................................................................. 19

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 19

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 19

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 19

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 20

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 20

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 20

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 20

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 21

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 21

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 21

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 21

5 Computer operating guidelines, routine care, and shipping preparation .......................................................... 22

Operating guidelines and routine care ................................................................................................................ 22

Cleaning your computer ...................................................................................................................................... 22

Removing dirt and debris from your computer ................................................................................ 22

Cleaning your computer with a disinfectant ..................................................................................... 23

Shipping preparation ........................................................................................................................................... 24

6 Electrostatic discharge ................................................................................................................................ 25

7 Accessibility ................................................................................................................................................ 26

HP and accessibility ............................................................................................................................................. 26

Finding the technology tools you need ............................................................................................ 26

The HP commitment ......................................................................................................................... 26

International Association of Accessibility Professionals (IAAP) ....................................................... 27

Finding the best assistive technology .............................................................................................. 27

Assessing your needs ..................................................................................................... 27

Accessibility for HP products .......................................................................................... 27

Standards and legislation .................................................................................................................................... 28

Standards .......................................................................................................................................... 28

Mandate 376 – EN 301 549 ............................................................................................ 28

Web Content Accessibility Guidelines (WCAG) ................................................................ 28

Legislation and regulations .............................................................................................................. 29

Useful accessibility resources and links .............................................................................................................. 29

Organizations .................................................................................................................................... 29

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Educational institutions .................................................................................................................... 29

Other disability resources ................................................................................................................. 30

HP links .............................................................................................................................................. 30

Contacting support .............................................................................................................................................. 30

Index ............................................................................................................................................................. 31

1 Locating HP resources

Read this chapter to learn about where to nd additional HP resources.

Product information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Where to nd product information

Topic Location

Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and

then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.

Regulatory, Safety, and Environmental Notices

System board A diagram of the system board is located on the inside of the chassis. Additional

Serial number, Agency/Environmental, and operating system labels

Support

To locate resources that provide support and warranty information, use this table.

Table

Topic Location

Product support For HP support, go to http://www.hp.com/support.

See the Regulatory, Safety, and Environmental Notices for product regulatory information. You can also see the Agency/Environmental label.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

information is located in the computer Maintenance and Service Guide on the web at

http://www.hp.com/support. Follow the instructions to nd your product, and then select

Manuals.

The serial number, Agency/Environmental, and operating system labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door.

1-2 Where to nd support information

Here you can access the following types of support:

● Online chat with an HP technician

● Support telephone numbers

● HP service center locations

Warranty information To access this document:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

– or –

▲ Go to http://www.hp.com/go/orderdocuments.

Product information 1

Table 1-2 Where to nd support information (continued)

Topic Location

Product documentation

To locate resources that provide product documentation, use this table.

Table 1-3 Where to nd product documentation

Topic Location

IMPORTANT: You must be connected to the internet to access the latest version of

the warranty.

You can nd your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/

orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO

Box 161, Kitchener Road Post Oice, Singapore 912006. Include your name, phone number, address, and product name.

HP user documentation, white papers, and third-party documentation

Product notications Subscriber's Choice is an HP program that allows you to sign up to receive driver and

Technical specications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs

Bulletins and Notices To nd advisories, bulletins, and notices:

Product diagnostics

To locate resources that provide product diagnostics tools, use this table.

1-4 Where to nd diagnostics tools

Table

User documentation is located on your hard drive. Type HP Documentation in the taskbar search box, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/support and follow the instructions to nd your product. Then select User Guides. The documentation includes this user guide and the Maintenance and Service Guide.

software alerts, proactive change notications (PCNs), the HP newsletter, customer advisories, and more. Sign up at https://h41369.www4.hp.com/.

include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/

quickspecs/.

1. Go to http://www.hp.com/support.

2. Follow the instructions to nd your product.

3. Select Advisories or Bulletins and Notices.

Topic Location

Diagnostics tools For additional information, see the computer Maintenance and Service Guide at

2 Chapter 1 Locating HP resources

http://www.hp.com/support. Follow the instructions to nd your product, and then select

Manuals.

Table 1-4 Where to nd diagnostics tools (continued)

Topic Location

Audible beep and light code denitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow

POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow

Product updates

To locate resources that provide product updates, use this table.

Table 1-5 Where to nd product updates

Topic Location

Driver and BIOS updates Go to http://www.hp.com/support and select Get software and Drivers to verify that you

Operating systems For information about Windows operating systems, go to

the instructions to nd your product, and then select Manuals.

have the latest drivers for the computer.

http://www.support.microsoft.com.

Product updates 3

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