HP E72525, E72530, E72535, E78323, E78325, E78330 User Manual
User Guide
www.hp.com/videos/A3
www.hp.com/support/ljE78323MFP
www.hp.com/support/ljE72500MFP
HP LaserJet Managed MFP E72525, E72530, E72535
HP LaserJet Managed Flow MFP E72525, E72530, E72535
HP Color LaserJet Managed MFP E78323, E78325, E78330
HP Color LaserJet Managed Flow MFP E78323, E78325, E78330
HP LaserJet Managed MFP E72525, E72530,
E72535, HP LaserJet Managed Flow E72525,
E72530, E72535, HP Color LaserJet Managed
MFP E78323, E78325, E78330, HP Color
LaserJet Managed Flow MFP E78323,
E78325, E78330 User Guide
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2020
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Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Supported operating systems ......................................................................................................................... 17
Power consumption, electrical specications, and acoustic emissions .................................................... 20
Operating-environment range ........................................................................................................................ 20
Printer hardware setup and software installation ............................................................................................................ 20
2 Paper trays .............................................................................................................................................................................................. 23
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 24
Tray 1 (multipurpose tray) paper orientation ............................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 30
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 30
Load paper to Trays 2 and 3 ................................................................................................................................................ 31
Load Trays 2 and 3 ............................................................................................................................................ 31
Trays 2 and 3 paper orientation ...................................................................................................................... 32
Use alternative letterhead mode .................................................................................................................... 36
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 36
Load and print envelopes ..................................................................................................................................................... 37
3 Supplies, accessories, and parts .......................................................................................................................................................... 41
Order supplies, accessories, and parts ............................................................................................................................... 42
Replace the toner cartridge .................................................................................................................................................. 43
Cartridge information ....................................................................................................................................... 43
Remove and replace the cartridge (E78323, E78325, E78330dn models) ............................................ 43
Remove and replace the cartridge (E72525, E72530, E72535 models) ................................................. 45
Replace the toner collection unit (TCU) .............................................................................................................................. 48
Remove and replace the TCU (E78323, E78325, E78330 models) .......................................................... 48
Remove and replace the TCU (E72525, E72530, E72535 models) .......................................................... 50
Replace the staple cartridge ................................................................................................................................................ 53
How to print (Windows) .................................................................................................................................... 62
Automatically print on both sides (Windows) ............................................................................................... 62
Manually print on both sides (Windows) ........................................................................................................ 63
Print multiple pages per sheet (Windows) .................................................................................................... 63
Select the paper type (Windows) .................................................................................................................... 64
How to print (macOS) ........................................................................................................................................ 66
Automatically print on both sides (macOS) ................................................................................................... 66
Manually print on both sides (macOS) ........................................................................................................... 66
Print multiple pages per sheet (macOS) ........................................................................................................ 67
Select the paper type (macOS) ........................................................................................................................ 67
Store print jobs on the printer to print later or print privately ........................................................................................ 69
Create a stored job (Windows) ........................................................................................................................ 69
Create a stored job (macOS) ............................................................................................................................ 70
Print a stored job ............................................................................................................................................... 71
Delete a stored job ............................................................................................................................................ 72
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Delete a job that is stored on the printer .................................................................................. 72
Change the job storage limit ....................................................................................................... 72
Information sent to printer for Job Accounting purposes ........................................................................... 72
Print from a USB ash drive ................................................................................................................................................. 73
Enable the USB port for printing ..................................................................................................................... 74
Method one: Enable the USB port from the printer control panel ........................................ 74
Method two: Enable the USB port from the HP Embedded Web Server (network-
Print USB documents ........................................................................................................................................ 74
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 76
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................... 76
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
Make a copy ............................................................................................................................................................................ 77
Copy on both sides (duplex) ................................................................................................................................................. 79
Set up Scan to Email .............................................................................................................................................................. 84
Before you begin ............................................................................................................................................... 84
Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 84
Step two: Congure the Network Identication settings ............................................................................ 85
Step three: Congure the Send to Email feature ......................................................................................... 87
Method one: Basic conguration using the Email Setup Wizard ........................................... 87
Method two: Advanced conguration using the Email Setup ................................................ 90
Step four: Congure the Quick Sets (optional) .............................................................................................. 95
Step ve: Set up Send to Email to use Oce 365 Outlook (optional) ....................................................... 97
Congure the outgoing email server (SMTP) to send an email from an Oce 365
Outlook account ............................................................................................................................ 97
Set up Scan to Network Folder ............................................................................................................................................ 99
Before you begin ............................................................................................................................................... 99
Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 99
Step two: Set up Scan to Network Folder ................................................................................................... 101
Method one: Use the Scan to Network Folder Wizard .......................................................... 101
Method two: Use Scan to Network Folder Setup .................................................................. 103
Step one: Begin the conguration ....................................................................... 103
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Step two: Congure the Scan to Network Folder settings .............................. 104
Step three: Complete the conguration ............................................................. 112
Set up Scan to SharePoint® ................................................................................................................................................ 113
Before you begin ............................................................................................................................................. 113
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 113
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set ............................... 114
Scan a le directly to a SharePoint site ....................................................................................................... 115
Quick Set scan settings and options for Scan to SharePoint ................................................................... 117
Set up Scan to USB Drive .................................................................................................................................................... 119
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 119
Step two: Enable Scan to USB Drive ............................................................................................................. 119
Step three: Congure the Quick Sets (optional) ......................................................................................... 120
Default scan settings for Scan to USB Drive setup .................................................................................... 121
Default le settings for Save to USB setup ................................................................................................. 121
Scan to email ........................................................................................................................................................................ 123
Scan to email ................................................................................................................................................... 123
Scan to job storage .............................................................................................................................................................. 126
Scan to job storage on the printer ................................................................................................................ 126
Print from job storage on the printer ........................................................................................................... 128
Scan to network folder ....................................................................................................................................................... 129
Scan to network folder ................................................................................................................................... 129
Scan to SharePoint .............................................................................................................................................................. 132
Scan to SharePoint .......................................................................................................................................... 132
Scan to USB drive ................................................................................................................................................................. 134
Scan to USB drive ............................................................................................................................................ 134
Use HP JetAdvantage business solutions ........................................................................................................................ 136
Set up fax .............................................................................................................................................................................. 138
Send a fax ............................................................................................................................................................................. 141
Create a fax printing schedule ........................................................................................................................................... 144
View or change network settings ................................................................................................................. 159
Rename the printer on a network ................................................................................................................ 159
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 160
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 160
Link speed and duplex settings .................................................................................................................... 160
Printer security features ..................................................................................................................................................... 162
Assign an administrator password ............................................................................................................... 163
Use the HP Embedded Web Server (EWS) to set the password ......................................... 163
Provide user access credentials at the printer control panel .............................................. 163
IP Security ......................................................................................................................................................... 164
Encryption support: HP High Performance Secure Hard Disks ............................................................... 164
Lock the formatter .......................................................................................................................................... 164
Print with EconoMode .................................................................................................................................... 166
Congure EconoMode from the print driver ........................................................................... 166
Congure EconoMode from the printer control panel .......................................................... 166
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 166
Set the sleep schedule ................................................................................................................................... 167
HP Web Jetadmin ................................................................................................................................................................. 167
Software and rmware updates ....................................................................................................................................... 167
Customer support ................................................................................................................................................................ 169
Control panel help system ................................................................................................................................................. 170
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ................. 171
Printer does not pick up paper or misfeeds .................................................................................................................... 173
The printer does not pick up paper .............................................................................................................. 173
The printer picks up multiple sheets of paper ............................................................................................ 176
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 179
Clear paper jams .................................................................................................................................................................. 180
Paper jam locations ........................................................................................................................................ 180
Auto-navigation for clearing paper jams ..................................................................................................... 181
Experiencing frequent or recurring paper jams? ....................................................................................... 181
Clear paper jams in the document feeder (31.13.yz) ............................................................................... 181
Clear paper jams in Tray 1 (13.A1) ............................................................................................................... 182
Clear paper jams in Tray 2 and Tray 3 (13.A2, 13.A3) .............................................................................. 183
Clear paper jams in the output bin (13.E1) ................................................................................................. 184
Clear paper jams in the fuser area (13.B9, 13.B2, 13.FF) ........................................................................ 185
Checklist for solving fax problems ............................................................................................................... 204
What type of phone line are you using? ................................................................................. 204
Are you using a surge-protection device? .............................................................................. 204
Are you using a phone company voice-messaging service or an answering machine? . 204
Does your phone line have a call-waiting feature? ............................................................... 204
Check fax accessory status ....................................................................................................... 205
General fax problems ..................................................................................................................................... 206
The fax failed to send ................................................................................................................ 206
No fax address book button displays ...................................................................................... 206
Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 206
The header is appended to the top of the page when the overlay option is enabled .... 206
A mix of names and numbers is in the recipients box .......................................................... 206
A one-page fax prints as two pages ........................................................................................ 206
A document stops in the document feeder in the middle of faxing ................................... 206
The volume for sounds coming from the fax accessory is too high or too low ............... 207
USB ash drive is not responding ..................................................................................................................................... 208
Method one: Enable the USB port from the printer control panel .......................................................... 208
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
Appendix A Service and support ........................................................................................................................................................... 209
HP limited warranty statement ......................................................................................................................................... 210
UK, Ireland, and Malta ..................................................................................................................................... 211
Austria, Belgium, Germany, and Luxemburg .............................................................................................. 211
Belgium, France, and Luxemburg ................................................................................................................ 212
Sweden ............................................................................................................................................................. 214
Portugal ............................................................................................................................................................ 215
Greece and Cyprus .......................................................................................................................................... 215
Romania ............................................................................................................................................................ 217
Belgium and the Netherlands ....................................................................................................................... 217
Finland .............................................................................................................................................................. 218
Estonia .............................................................................................................................................................. 219
Long life consumable and maintenance kit limited warranty statement .................................................................. 220
HP policy on non-HP supplies ........................................................................................................................................... 220
HP anticounterfeit Web site ............................................................................................................................................... 220
Data stored on the toner cartridge ................................................................................................................................... 221
End User License Agreement ............................................................................................................................................. 221
Customer self-repair warranty service ............................................................................................................................. 225
Customer support ................................................................................................................................................................ 226
Appendix B Environmental product stewardship program .............................................................................................................. 227
Protecting the environment ............................................................................................................................................... 227
Ozone production ................................................................................................................................................................ 227
Power consumption ............................................................................................................................................................ 227
Paper use .............................................................................................................................................................................. 228
HP LaserJet print supplies .................................................................................................................................................. 228
Paper ...................................................................................................................................................................................... 228
Material restrictions ............................................................................................................................................................. 228
Battery information ............................................................................................................................................................. 228
Disposal of waste equipment by users (EU and India) .................................................................................................. 229
Brazil hardware recycling information ............................................................................................................................. 230
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Chemical substances .......................................................................................................................................................... 230
Product Power Data per European Union Commission Regulation 1275/2008 ....................................................... 230
SEPA Ecolabel User Information (China) .......................................................................................................................... 230
The regulation of the implementation on China energy label for printer, fax, and copier ...................................... 230
Restriction on Hazardous Substances statement (India) .............................................................................................. 231
Material Safety Data Sheet (MSDS) ................................................................................................................................... 232
For more information .......................................................................................................................................................... 233
Appendix C Regulatory information ..................................................................................................................................................... 235
Power cord instructions ................................................................................................................................. 237
Power cord statement (Japan) ...................................................................................................................... 238
Laser statement for Finland .......................................................................................................................... 238
Index ........................................................................................................................................................................................................... 243
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1Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
●Caution: Electric shock
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●Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●Caution: Sharp edge in close proximity
●Warning
Potential shock hazard
Review this important safety information.
●Read and understand these safety statements to avoid an electrical shock hazard.
●Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
●Read and understand all instructions in the user guide.
●Observe all warnings and instructions marked on the product.
●Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
2Chapter 1 Printer overviewENWW
●Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
●Unplug this product from wall outlets before cleaning.
●Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
●
●Install the product in a protected location where no one can step on or trip over the power cord.
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Printer views
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Locate key features on the printer and the control panel.
Printer front view
Locate features on the front of the printer.
Figure 1-1 Printer front view
ItemDescription
1Automatic document feeder cover, for access for clearing jams
2Automatic document feeder input tray
3Automatic document feeder output tray
4Control panel with color touchscreen display (tilts up for easier viewing)
5Output bin
6On/o button
7Right door, for access for clearing jams
8Tray 1
4Chapter 1 Printer overviewENWW
ItemDescription
1
2
3
9Front door, for access to the toner cartridges
10Power connection
11Tray 2
12Tray 3
13Retractable keyboard (Flow models only)
14Hardware integration pocket (HIP), for connecting accessory and third-party devices
15Easy-access USB port
Printer back view
Locate features on the back of the printer.
Figure 1-2 Printer back view
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
ItemDescription
1
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Formatter cover
CAUTION: Electric Shock icon
Only allowed person can open the formatter cover.
If you touch the fax(TNV) kit inside the formatter cover, there is risk of electric shock.
ItemDescription
2
1
3
4
2Interface ports
3Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
Figure 1-3 Interface ports view
ItemDescription
1USB host ports for connecting external USB devices (these ports might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2Slot for a cable-type security lock
3Local area network (LAN) Ethernet (RJ-45) network port
4Hi-Speed USB 2.0 printing port
6Chapter 1 Printer overviewENWW
Control-panel view
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The control panel provides access to the printer features and indicates the current status of the printer.
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the left
side of the printer control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-4 Control-panel view
ItemControlDescription
1
Home button
2Reset buttonThe Reset button returns the printer to default settings and is always present if users
3Sign In or Sign Out buttonTouch the Sign In button to access secured features.
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Touch the Home button to return to the Home screen.
are not logged in. The Reset button is not present when the Sign Out button is present.
Touch the Reset button to resume and release jobs from the previous pause state and
interrupt mode, reset the quick copy count in the copy count eld, exit special modes,
reset the display language and the keyboard layout.
Touch the Sign Out button to sign out of the printer. The printer restores all options to
the default settings.
NOTE: This button displays only if the administrator has congured the printer to
require permission for access to features.
ItemControlDescription
4
5
6Applications areaTouch any of the icons to open the application. Swipe the screen sideways to access
7Copy buttonTouch the Copy button to start a copy job.
Information button
Help button
Touch the information button to access a screen that provides access to several types
of printer information. Touch the buttons at the bottom of the screen for the following
information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a
phone, tablet, or other device with Wi-Fi.
●Wireless: View or change wireless connection settings (only when an optional
wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using
HP Web Services (ePrint).
Touch the Help button to open the embedded help system.
The status line provides information about the overall printer status.
more applications.
NOTE: The available applications vary by printer. The administrator can congure
which applications appear and the order in which they appear.
8Home-screen page indicatorIndicates the number of pages on the Home screen or in an application. The current
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
Table
1-1 Touchscreen control panel actions
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
page is highlighted. Swipe the screen sideways to scroll between pages.
Touch the Settings icon to open the Settings app.
8Chapter 1 Printer overviewENWW
Table 1-1 Touchscreen control panel actions (continued)
ActionDescriptionExample
SwipeTouch the screen and then move your nger
horizontally to scroll the screen sideways.
ScrollTouch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Swipe until the Settings app displays.
Scroll through the Settings app.
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Printer specications
Review hardware, software, and printer environment specications in this section.
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/
ljE78323MFP.
Technical specications
Review the printer technical specications.
See http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP for current
information.