HP LASERJET MANAGED MFP E724xx SERIES Firmware Readme
Product Name(s):
• HP LaserJet Managed MFP E72425a
• HP LaserJet Managed MFP E72425dv
• HP LaserJet Managed MFP E72425dn
• HP LaserJet Managed MFP E72430dn
• Model Number(s): 5CM69A • 5CM70A • 5CM71A • 5CM72A
This document contains information for the firmware revision number:
Firmware Datecode: 20201105
Firmware Revision: 2411114_061056
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.2
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
FutureSmart Level Switching Procedures
-- Embedded Web Server (EWS)
-- Device Control Panel
-- Web JetAdmin
System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP LaserJet Series printer or
MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle?
The HP LaserJet printer firmware update file available from the HP web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine
and all connected accessories are upgraded.
Who needs this firmware?
Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc.
provides firmware updates for your printer periodically through its supported lifecycle. A
firmware update may be necessary if it is determined that you may benefit from the
resolution of any issue that is documented below. These updates are available on the HP
support web site.
Determining the current version level of your firmware
To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Swipe left and select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20170315
Firmware Revision: 2403276_005859
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20201105
Firmware Revision: 2411114_061056
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.2
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A hang or freeze may occur while coming out of sleep mode in certain
circumstances.
➢ A supplies mismatch value with the prtMarkerSuppliesLevel OID may occur
between the device and a 3rd party solution when a cover is open and closed.
➢ The control panel will begin to slow and eventually freeze. If the device sits long
enough without any interventions you may see a Scanner Initializing message on
the control panel.
➢ A high frequency noise may occur when the scanner cover is open or paper is
loaded in the Automatic Document Feeder.
➢ A 61.00.xx or 30.01.41 error may occur in certain circumstances causing the
device to hang or freeze.
➢ A 30.01.57 error may occur causing the device to hang or freeze.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20201105
Firmware Revision: 2411114_061056
Embedded JetDirect:
JSI24110014
Engine Firmware Revision:
V5.A1.10.19
SCB
V3.00.00.17 03-23-
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.2
MD5 checksum for.bdl file
714e7e1b2ff5b3110ee8da1d3ae23665
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060493
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Added device level notifications, such as paper out messages, to be displayed in
the Workpath notification area.
➢ Added support for both the HP and Honeywell barcode reader to allow input text
at the control panel by reading a barcode.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ Added support for Mixed Originals for fax job with pages longer than 15 inches
in length.
Security/Authentication:
➢ The Embedded Web Server Security Log now provides access to device generated
Syslog event information. The log stores all generated syslog event messages to an
internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now
authenticate automatically using the Signature or PIV-Authentication certificate. The
preferred certificate for authentication is configured using the Prefer-GSC-IS over
PIV card setting.
Embedded JetDirect:
➢ A Workpath app might launch prior to SIO Authentication and storing previous
saved credentials in the Cloud Vault.
FIXES:
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared
to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ Scanning from 3rd Party TWAIN application takes longer than expected
➢ When using the physical keyboard a press of the "Z" key will populate the screen
with a "y" in the email field when using the Polish language..
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ Some media type strings are displayed incorrectly in Japanese language.
➢ The device may stop processing groups of mixed copy/print jobs when Serverless
Job Accounting/Local Quota is enabled.
➢ If an export file is created with the Import/Export feature where the "Local quota
and job accounting settings" is checked and the "Local Quota" setting in the
Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings >
Local Quota) then the "Local Quota" setting in the EWS will no longer be
available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server
features when a third-party Authorization proxy is registered.
➢ A "Copier disabled. Check copy control device" message appears on control
panel when a FIH accessory is connected, but insufficient copy credits are
available.
➢ Card Reader may fail after a power cycle and will require the device to be
registered again before it works.
➢ The configured auto-launch application may fail to launch if the user language is
changed when signing in.
➢ Japanese Localization for "Retry the Job" is incorrect for email notification.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.
➢ The Job Log does not display the full name of a Printed job.
➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel
when a kiosk app is uninstalled and then reinstalled without a reboot.
➢ Workpath based apps may intermittently fail to load due to a boot time race
condition.
➢ Certain Workpath apps may displayed a different time on the home screen when
compared to the Date/Time settings within the Embedded Web Server.
➢ Granted permission may not work properly after upgrading when using certain
Workpath apps.
Digital Sending:
➢ The Digital Send file name generated is incorrect when using the device date and
time suffix along with the preview option.
➢ A 44.03.06 error may occur with jobs not getting delivered and performing OCR
Scan jobs with certain settings.
➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always
fails with "SMTP Gateway not responding" when an SSL/TLS connection on port
465 is configured.
Analog Fax:
➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error.
➢ Incoming faxes fail to connect after being answered by the MFP
➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being
exported.
➢ Unable to block fax numbers with spaces and hyphen.
Security/Authentication:
➢ Uses NTLM for authentication when SmartCard authentication is specified
➢ Scan to folder is sending unsigned packets when the server sets the "Signing
Enabled" flag.
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ The HPAC app may launch prior to SIO Authentication and storing previous saved
credentials in the Cloud Vault.
➢ LDAP with secure connection fails on server with Channel Binding enabled
➢ Scan to DFS Folder may stop working, but may recover if enough time passes or
printer is rebooted.
➢ In a network trace there will be no Tree Connect after successful Session Setup
packet when scanning to a DFS folder.
➢ A corresponding Event Log entry is not created when a Syslog event message is
sent for a Potential Intrusion Detection event.
➢ When scanning to a DFS share, a network trace shows "Bad network name"
response to Tree Connect packet.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods
which will require a power cycle.
➢ The device is unable to make a connection to HP Command Center even though
the printer is online.
➢ The Current Settings page when printed in the Polish language is using incorrect
structure and words.
➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials
when WiFi Direct is enabled
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage
Management Connector (VJAMc), device.
➢ Scan to Email will not work when using an Amazon email server.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20200807
Firmware Revision: 2411097_060493
Embedded JetDirect:
JSI24110014
Engine Firmware Revision:
V5.A1.10.15
SCB
V3.00.00.17 03-23-
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.1
MD5 checksum for.bdl file
646f255e484d6eeb2fc81e5708490973
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200205
Firmware Revision: 2410035_055379
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart
Firmware Bundle version 4.10.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20200205
Firmware Revision: 2410035_055379
Embedded JetDirect:
JSI24100003
Engine Firmware Revision:
V5.A1.10.04
SCB
V3.00.00.16 07-24
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.10.0.1
MD5 checksum for.bdl file
839004070ebf4d39efe16259f544e854
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191224
Firmware Revision: 2410028_055021
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Import and export functionally was extended to include more settings: Home
Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota
and Job accounting settings, and Manage trays settings.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ The default setting for "Allow firmware updates sent as print jobs (Port 9100)" has
changed to Disabled (previously Enabled).
Embedded JetDirect:
➢ Added the SLP keep alive setting to the Embedded Web Server's Networking
Settings menu.
FIXES:
Base:
➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the
Default Login Method.
➢ Monochrome print jobs may not be restricted properly based upon the available
quota credits when the Local Quota Service is enabled.
➢ JetAdvantage Link Apps are presented to the user in the incorrect language when
device language is set to Norwegian.
➢ An "Unknown conflict" warning will appear on the control panel when the Display
language is set to Norwegian.
➢ Incorrect localization with Expert Copy screens.
➢ Signing into the device from the Control Panel takes longer compared to previous
releases.
➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi
with the HP Universal Printer Driver PostScript.
➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and
changing any setting within the Embedded Web Server's Copy/Print>Default Print
Options menu.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ The Home button does not work when a Workpath application is installed.
➢ Fuser and Intermediate Transfer Belt PM (Preventative Maintenance) counts are not
incrementing after being replaced.
➢ The PORT command in the Scan to Active FTP mode contains a null IP address.
➢ The Print List button to print a list of all the stored jobs in translated incorrectly in
German.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ The left half of the Fax application control panel screen is missing.
Security/Authentication:
➢ User group permissions may not work in the Embedded Web Server once an
OXPd Authorization Agent is loaded.
➢ "The network folder path specified does not exist" warning is seen on the control
panel when scanning to a shared folder with networks that are not configured with
a DNS server.
Embedded JetDirect:
➢ A Back up and Restore will fail to complete successfully if an administrator first
accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.
➢ SNMPv3 fails to respond when the device is in a power save mode with certain
configuration options being set.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20191224
Firmware Revision: 2410028_055021
Embedded JetDirect:
JSI24100002
Engine Firmware Revision:
V5.A1.10.04
SCB
V3.00.00.16 07-24
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.10
MD5 checksum for.bdl file
033b3df528cf1fe7679a244812be7ed8
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191023
Firmware Revision: 2409058_053364
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9.0.1
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ Added support for both Whitelisting and Non-Whitelisting for SIO (Sign In Once)
Enablement through HP Command Center.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A 49.DE.11 error may occur when retrieving a stored job when the "Assist users
to their job" setting is enabled.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20191023
Firmware Revision: 2409058_053364
Embedded JetDirect:
JSI24090014
Engine Firmware Revision:
V5.A1.01.10
SCB
V3.00.00.16 07-24
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.9.0.1
MD5 checksum for.bdl file
2231c80dbfbe74c47e71a07ea48f4eee
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190917
Firmware Revision: 2409048_052922
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9
ENHANCEMENT:
Base:
➢ Added the ability to process Print, Copy, Scan and Stored jobs simultaneously
when Serverless Job Accounting is enabled.
➢ Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax
Equivalent Impressions for Letter/A4 pages.
➢ Job Accounting performance improvements have been made which modifies the
database to return the records in a "Last-In-First-Out" (LIFO) format.
➢ Added the ability to allow the printer to wake from sleep/standby mode when
swiping a digital badge on an attached security card reader.
➢ Added the ability to schedule a restart under the Embedded Web Server (EWS)
Troubleshooting menu to allow users to restart a device at a specific time and
frequency.
Digital Sending:
➢ Added support for the Universal Fax Driver which has replaced the legacy PC
Send Fax Driver.
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ Increased the number of allowable IPv4 addresses within the Access Control List
(ACL) to 20 entries.
FIXES:
Base:
➢ Slower than expected performance may occur when tab printing.
➢ The Copy, Scan or Print functionality may still be accessible while a user is signing
out of the device.
➢ The Image Preview is not displayed when retrieving stored print jobs from the
device control panel.
➢ Certain PDF files may print slowly, when printed directly via USB, the Embedded
Web Server, or other direct-print workflows.
➢ Certain PDF files may print slower than anticipated from the Apple Preview
application using the Apple Airprint driver in macOS 10.13 and macOS 10.14.
➢ Pages may be skewed on duplex print or copy jobs.
➢ Personal Jobs can be retrieved multiple times when using an Encrypted Password.
➢ The wrong keyboard layout is displayed for the Polish language.
➢ The Custom Control Panel Wallpaper image is erased when upgrading to
FutureSmart Firmware Bundle Version 4.8 or 4.8.0.1.
➢ An Acrobat Reader error may appear on the computer screen when opening a
PDF in Acrobat Reader DC if the PDF is generated by an HP Digital Sending
application and the media is loaded in the short edge feed direction.
➢ A 49.DE.15 low memory error may occur due to a caching issue when logging In
and Out of some third party solutions.
➢ The Embedded Web Server (EWS) permissions are being grayed out when an
OXPd authentication agent proxy is configured.
Digital Sending:
➢ A user's credentials are being requested a second time when accessing nested
subfolders within a Send to Network Folder job.
➢ The Digital Send file name generated is incorrect when using the device date and
time suffix along with the preview option.
Analog Fax:
➢ The first incoming fax after a reboot may not get answered.
Security/Authentication:
➢ An "Access Denied" error may occur when using a simple hostname in the folder
path for the Scan to Folder setup.
➢ The Authorization Agent registration may fail when the Embedded Web Server
(EWS) Access Control "Device Guest" has permissions enabled.
Embedded JetDirect:
➢ Incorrect characters are displayed on the Network Configuration Page when the
control panel is set to Czech or other Latin languages.
➢ Slow printing may occur when performing direct-PDF printing and when printing
certain file types within the Macintosh environment.
➢ Pages may be missing and not printed when IPP/IPPS jobs are sent in rapid
succession.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20190917
Firmware Revision: 2409048_052922
Embedded JetDirect:
JSI24090012
Engine Firmware Revision:
V5.A1.01.10
SCB
V3.00.00.16 07-24
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.9
MD5 checksum for.bdl file
27441d418e71743a963a90725443bff4
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190701
Firmware Revision: 2408071_000181
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.8.0.1
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ HP Jet Advantage Link Applications do not launch properly and a “Failed to get
device token. Please enable HP Web Services on EWS” error message will be
displayed on the device control panel.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20190701
Firmware Revision: 2408071_000181
Embedded JetDirect:
JSI24080017
Engine Firmware Revision:
V5.A1.01.051
SCB
V3.00.00.13 02-12
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.8.0.1
MD5 checksum for.bdl file
70bf853d9ff57051116c28bd1508abee
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190614
Firmware Revision: 2408067_049145
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.8
ENHANCEMENT:
Base:
➢ Added a recursive query to get all the user members from a group to provide sub
groups Permission Set.
➢ Added the ability to change the font color and effects to improve readability in
Home Screen applications.
➢ Added the ability to install an accessory Hard Disk Drive to allow scan jobs to be
store on the device.
➢ Added support for installation and management of the JetAdvantage Link platform
and applications.
➢ Added middleware support for SafeNet AT SC650 v4.1t smartcard.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ Added middleware support for SafeNet AT SC650 v4.1t smartcard.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Copying Legal sized media may get clipped when using the Copy Client from
OXPd 1.8.
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ Job is cancelled after swiping badge and logging out immediately after scan
completes.
➢ HP Web JetAdmin might not be able to correctly identify the printer within its
firmware repository.
➢ The Expert Copy feature has been temporarily disabled for an user experience
redesign and will be reenabled in a future firmware release.
Digital Sending:
➢ Text highlighting is incorrectly displayed when searching for text in scanned PDFs
with OCR.
Analog Fax:
➢ Fax send jobs are stuck in the active jobs queue with some failing with
communication error 200.
Security/Authentication:
➢ CVE-2019-6334 - Solution application signature checking may allow potential
execution of arbitrary code.
➢ A 49.38.1B error may occur when using an invalid\offline HTTPS Device Alert
endpoint.
Embedded JetDirect:
➢ IPv6 DHCP request packet contains a null Identity Association (IA). This works with
the RFC and MS servers, but QIP servers do not handle this well.
➢ A printer performance slow down may occur with excessive mDNS traffic on a
network.
➢ The default paper size may be incorrect when using the Google Cloud Print Driver.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20190614
Firmware Revision: 2408067_049145
Embedded JetDirect:
JSI24080014
Engine Firmware Revision:
V5.A1.01.051
SCB
V3.00.00.13 02-12
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.8
MD5 checksum for.bdl file
20f2286f67b5ff337ea5b08fe1953fa5
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190517
Firmware Revision: 2407349_000109
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.7.3.1
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ A CA signed ID certificate will be replaced with a printer generated self-signed ID
certificate when upgrading from FutureSmart 4.5.6 (or newer) to FutureSmart
4.7.3 (or older).
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20190517
Firmware Revision: 2407349_000109
Embedded JetDirect:
JSI24070307
Engine Firmware Revision:
V5.A1.01.003
SCB
V3.00.00.13 02-12
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.7.3.1
MD5 checksum for.bdl file
bf89f6bdaa8610c257c3cdfba5845f4c
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190410
Firmware Revision: 2407346_045694
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.7.3
ENHANCEMENT:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
FIXES:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP LaserJet Managed MFP E724xx Series
Firmware Datecode: 20190410
Firmware Revision: 2407346_045694
Embedded JetDirect:
JSI24070307
Engine Firmware Revision:
V5.A1.01.003
SCB
V3.00.00.13 02-12
Fax
Ver11.4A
Inner Finisher
V01.56
HP Fleet Release Designation
Original Release FutureSmart 4.7.3
MD5 checksum for.bdl file
0dd9189b78c3ecd416ea018fa546b4c1
No Previous Releases -- Original Version
Installation Instructions
NOTE: Please be aware that an update in some circumstances may require 30 minutes
or more to complete.
You can send the firmware update to a device at any time; the device will wait for all I/O
channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To print the
configuration page:
1. Go to the printer’s control panel.
2. Swipe left and select the Reports menu.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20170315
Firmware Revision: 2403276_005859
The elapsed time for an update depends on the I/O transfer time as well as the time that it
takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host
computer sending the update and the I/O method (USB or network).
The re-initialization time will depend on the specific hardware configuration of the printer,
such as the number of EIO devices installed, the presence of external paper handling
devices, and the amount of memory installed. Finally, any print jobs ahead of the
firmware job in the queue will be printed before the update is processed.
NOTE: When the update process has completed the LaserJet will need to be rebooted.
Once the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
Additional information to know
The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates
the firmware file name and the “.bdl” is the files extension.
This file requires an interactive update method. You cannot update the printer using the
traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following
methods listed below to update the firmware of this device.
How to perform firmware upgrades.
Embedded Web Server:
(control panel is at a Ready screen)
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the
Firmware Upgrade
link from within the General tab.
4. Select
Choose File
and browse to the location that the firmware upgrade file
was downloaded to, and then select the firmware file.
5. Select the
Install
button to perform the upgrade.
NOTE:
Do not close the Browser Window or interrupt communication until the
Embedded Web Server displays the Confirmation Page.
6.
The printer will automatically reboot unless you are downgrading. If
downgrading Firmware you will be prompted to select the Rollback option.
NOTE:
Please be aware that an update in some circumstances may require 30
minutes or more to complete.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Walk-up USB thumb drive:
(Standard control panel menu)
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Swipe to the left and select the
Support Tools
application.
4. Select the
Maintenance
menu
5. Select the
USB Firmware Upgrade
menu.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB
port on the front control panel of the product.
7. Select the xxxxxxx.bdl file you would like to use.
NOTE:
If there is more than one xxxxxxx.bdl file on the storage device, make sure
that you select the correct file for this product.
8. Select the Install button on the bottom of the screen.
9. Select the Upgrade, Re-install or Downgrade option depending on the task
you are performing. The firmware upload process will begin.
When the upload is complete, the printer will reboot automatically and start the
upgrade process.
NOTE:
The upgrade process may take up to 30 minutes to complete. Please do not
interrupt the updating process.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Pre-Boot walk-up USB thumb drive:
(control panel Pre-Boot menu)
NOTE:
Only to be used if the printer is not able to boot to READY
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Press the
HP
logo in the middle of the screen when you see the “
1/8
” under the
logo.
4. Press the Down arrow to highlight
Administrator
, and then press OK.
5. Press the Down arrow to highlight
Download
, and then press OK.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
7. Press the Down arrow to highlight
USB Thumbdrive
, and then press OK.
8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press OK.
NOTE:
Please make sure the firmware file is located in the root directory of the flash
drive. If you have more than one .bdl file on your USB flash drive, select the file you
want loaded and press OK.
Please be patient since this may take up to 10 minutes to complete.
9. When the message
Complete
appears on the control panel display, power cycle
the printer.
10. The printer will start the upgrade process and will continue to boot to the Ready
state.
NOTE:
Please be patient since this may take up to 30 minutes to complete.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Web Jetadmin (Supported with version 10.4 SR1 with FP4 or newer)
Please visit www.hp.com and type “Web Jet Admin” in the “Search” Box to find more
information about new releases of Web Jetadmin and the release note information for
those releases.
Upgrading Firmware:
1. Start Web Jetadmin 10.4 SR1 with FP4 or newer
2. From the “Device Management” section, select "All Devices” (or the appropriate
device group). An “All Devices” list will appear in the center window.
3. Find your device in the list, or type the IP address of the device in the Quick Device
Discovery section in the lower-left of the screen (this will highlight your device in
the device list). You can sort the device list by clicking on a column name at the
top.
4. If your device list is sorted my model number, you may select multiple devices with
the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select “Upgrade firmware…”.
6. An Upgrade Firmware window will appear. Select “Device firmware” and click
“Next”
7. A list of available firmware will appear. If the correct version is listed, click
“Next”, and the upgrade process will start.
NOTE: If the correct firmware version does not appear within the list, you will need to
manually upload it into WJA. New firmware may be available on an FTP site prior to
appearing on hp.com. The instructions below allow you to upload a firmware file from
your local PC to WJA 10.4 SR1 with FP4 or newer
Uploading new firmware files into WJA:
1. Click on “Firmware/Firmware Repository” in the “Device Management” pane
2. A “Firmware Repository” window will appear in the center of the screen
3. Click on “Upload” in the upper-right of the window
4. Browse to the .bdl file on your local PC
5. Click “Upload”
6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete
steps 2 through 6.
NOTE: Do not turn printer off during the update process! When the update process is
complete, the printer will automatically reboot. If the firmware update process fails, Web
JetAdmin will provide notification with a page (screen) of information regarding the
reason(s) for failure. A link will be provided to attempt the process again.
System Requirements
The Firmware upgrade process requires a network or USB port connection.
Technical Assistance
Some of the services below are provided for the United States only. Similar services to
those listed below are available in other countries. See your printer's user guide or call
your local authorized HP dealer.
Customer Support
See your printer's user guide or call your local authorized HP dealer.
Internet
An anonymous FTP library service is available worldwide for around-the-clock-access to
drivers and technical support information for HP peripheral and computer products.
Please note that paths may change without notice. Access the Internet or FTP address and
use the menus to locate the software or support of your choice.
URL for HP LASERJET MANAGED MFP E724xx SERIES Support:
URL for Firmware downloads:
www.hp.com/support/ljE72400mfp
URL for Support:
http://www.hp.com/go/support
URL for Access HP: http://www.hp.com
FTP address: ftp.hp.com
Login: anonymous
Password: your Internet email address
Additional Information
Refer to your printer's user guide for additional methods of obtaining software and support
information, such as printer driver distribution centers other online services, fax services,
and other online support.
Legal Statements
Trademark Notices
MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server
2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
Quark and QuarkXpress are trademarks of Quark Inc.
Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.
The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Novell is a registered trademark of Novell, Inc., in the United States and other countries.
Netscape Navigator, is a registered trademark of Netscape Communications Corporation
in the United States and other countries.
License and Copyright
© Copyright 2017 HP Inc., L.P.
The information contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein
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